Fix my home Performance
7347 Repairs we’ve completed this quarter
Satisfaction
9.3 out of 10
is the score residents gave us for the repair service they received
% 67%
days 9.3
Repairs fully complete on our first visit
6-10 days 11-15 days 16+ days
The average number of days we took to complete a repair
Feedback from residents What residents like Polite and friendly operative | The quality of work | Easy to report a repair What residents want to see improved More repairs staying fixed | Repairs completed faster | More appointments kept
You told us previously that you wanted us to focus on repairs being completed faster, remaining fixed and us arriving when we say we will. Our focus has been on getting the right operative who has the appropriate skills, tools and materials to undertake the work. This has meant looking at how we organise work differently across Wales by asking more questions when the work is reported to ensure we understand what needs doing.
0-5 days
Complaints
5
complaints out of
7347 repairs completed
Which is about one complaint for every 1469 repairs completed
our operative’s diary who have better knowledge of the local roads and the right skills to assign jobs appropriately. This has resulted in us getting through more work which in turn means getting to jobs quicker, but at the same time ensuring that you know we are coming. We will continue to work on this during the Winter months.
We’re also using the right people to organise Quarter 3 (July - September 2016)