How we run our business

Between October and December we received

347 calls per day about repairs and heating and

143 calls calls per day about housing support

Our Repairs Team received 20,817 calls between October to December. That’s the highest number of calls of the year. Our Housing Support Team received 8,554 calls during the same period.

The busiest time to call our Repairs Team this quarter was 9am – 10am. Our Housing Support Team was busiest between 10am - 11am. The afternoon is generally a quieter time to call our teams.

Complaints

In total we received

15 complaints

The average waiting time for residents calling:

• our Repairs Team was 26 seconds

• our Gas Servicing Team was 23 seconds

• our Housing Support Team was 53 seconds

That’s one more than the same time last year and more than the previous three months.