Rents

Our Tenancy Support and Housing Officers are continuing to work hard to help residents who are struggling financially. Changes in benefit and circumstances were the main reasons for seeking help.

In an eight week period, they helped 611 residents to get back on their payment plans.

Rent Arrears

or 3 out of 4 residents are paying their rent as arranged with Housing Officers.

103 87

87 residents were in high level arrears at the end of December. This had dropped from 103 in October.

6,377

Anti-social behaviour

6,377 people are paying by Direct Debit, which is the simplest way to pay your rent

We are currently dealing with 49 new cases of serious anti-social behaviour reported to us between October to December. This is lower than the previous three months or the same time last year. The number of lower level ASB cases also decreased to 111, which is below average for the year.

124 active cases

Our Neighbourhood Dispute Officers (NDOs) are involved in 78 of these cases. The highest number of cases involve neighbour disputes and many of these incidents are resolved with communication between neighbours. Our NDOs are trained to work restoratively, helping and supporting residents to find their own ways to engage and resolve issues.

The three most commonly reported issues are:

Neighbour

Dispute

D omestic abuse

homes during Oct - Dec 2022, 79 of these were newly built homes.

We have worked with local authorities to allocate 110 out of the 320 homes we let to homeless households who are classed as a priority on local authority waiting lists.

Your feedback

You liked:

8.6 out of 10

The satisfaction rate - that’s the score that you give us for our service when finding a home - remains high.

• The property suits your needs

• The support received from us

Throughout the year we have worked to improve the time it takes to re-let our empty homes from 65 days at the start of the year to 50 from October to December. In the coming months our Housing Options Team will continue to make improvements to re-let our empty homes

What you want to see improve:

• Outstanding repairs

• Cleanliness/decoration of property