How are we performing?

Welcome to our latest performance report. The information in this report is gathered from the three months between October and December 2022. It’s designed to show you, our residents, how we’re doing and give you the opportunity to question us. It’s also a chance for you to see the areas where we are looking to make improvements and have a say in how we do that. It is this data that informs how we work and where we need to focus on. It helps us both operationally and strategically decide what we need to do, why and when.

We are always keen to hear your thoughts, feedback, and ideas. If you would like to be involved and receive more of our strategic documentation, please contact our Resident Participation Officer, Claire Hammond, by emailing claire.hammond@ wwha.co.uk

You said you wanted us to fix your repairs on our first visit. Throughout the year we have continued to improve the percentage we fixed first time which has risen to 73%.

73% Satisfaction rating

9.5 out of 10 Satisfaction rating for our repairs service