SPECIAL ISSUE
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2021 LEADERS IN CLUBS + RESORTS
2021
LEADERS IN CLUBS + RESORTS
STEPPING UP TO RESPOND “Leadership is solving problems,” Gen. Colin Powell has said. “The day soldiers stop bringing you their problems is the day you have stopped leading them.” The same applies to business relationships, too. The true test of a valued business partnership comes when those who need products and services turn to those that provide them, for help in responding to problems and challenges that stand in the way of successful performance and continued growth. That was certainly the case in 2020, when club and resort managers were suddenly faced with the unforeseen conditions and obstacles imposed on their operations by the coronavirus outbreak. As C+RB documented in our industry coverage throughout the year, many properties’ management teams quickly found ways to respond with innovative new approaches and practices, so they could still provide their members and guests with recreational and social outlets in a safe and compliant manner. And in many cases, these solutions were fashioned by working with supplier partners that demonstrated true leadership, as they responded to the problems that were brought to them by developing and bringing new products and systems to market with impressive timing and effectiveness. The ability of these suppliers to react and deliver answers for the new complications involved with running club and resort properties in 2020 went a long way, in fact, towards ensuring that the year will not go down as a disaster for the industry as a whole. Proactive development of COVID-compliant golf carts and other tools for safe handling and control of play helped clubs take full advantage of the surge in demand for that sport. Food-andbeverage, furnishings and amenities companies quickly helped to provide new ingredients, packaging and other needed adjustments for
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front- and back-of-house service, so clubs could still provide well-received on-site and takeout dining offerings. Technology and communications providers were invaluable in helping properties quickly adapt new ways to keep both staff and memberships in touch and well-informed, despite the physical distances that now had to be maintained. And design and consulting firms lent their expertise to not only help their clients work through immediate challenges, but also stay in step with longer-range strategic objectives, including the completion and continuation of both existing and planned renovation and new-facility projects. The leadership demonstrated by all of these companies went a long way towards helping the clubs they worked with not only survive 2020, but in many cases emerge from it with strengthened memberships and renewed interest in all that their properties and operations have to offer. This special section on “2021 Leaders in Clubs + Resorts” showcases the companies and organizations that stepped up in 2020 to stay positioned at the forefront of the industry’s supplier network, as they continued to help the management teams and operating staffs of club and resort properties find new ways to improve efficiencies and bolster revenue streams, even in the face of a global pandemic.
Joe Barks, Editor Club + Resort Business jbarks@wtwhmedia.com
www.clubandresortbusiness.com
2021
LEADERS IN CLUBS + RESORTS
2Hemispheres Our sweet spot lies in Pro shop, fitting studio, amenity design and fabrication. Elevating the member experience to provide added value and drive membership growth, is our mission. Our formula combines business planning, design and visual merchandising to create comprehensive results. Our extensive experience working with brands, retailers and club properties has given us the acumen to deliver solutions that are informed by real world experience. PORTLAND GOLF CLUB
Since 1914, The Portland Golf Club has been recognized as one of the Pacific Northwest’s most premier golf and hospitality facilities, offering members a broad range of amenities. In this case study, 2Hemispheres partnered with the club’s leadership to define a vision for the future needs of its members. Part of that vision was to introduce more training and entertainment opportunities, as well as to provide an elevated shopping experience. 2H designed and built a fitting studio space, featuring a state-of-the-art golf simulator environment to maximize year-round training and custom club fitting. The Pro Shop was also completely remodeled by 2H to mirror the look and feel of the main club house, creating an integrated member experience. The project included a full business assessment that led the custom design process, a refined space-plan to visually open up the shop, and an improved member services zone. OSWEGO LAKE COUNTRY CLUB
Since 1924, Oswego Lake Country Club has been regarded as one of the top clubs in the Pacific Northwest. Designed by Chandler Egan, the course has challenged members for almost a century with its rolling hills and tree-lined fairways. The recently built Egan’s Bay Performance Center pays tribute to the creator of this pristine golf course and historic club facility. Converted from a former storage room, Egan’s Bay now offers members the opportunity to hone their skills in a 600 square foot indoor golf facility that features the latest in Trackman simulator technology as well as an array of club components from golf’s top brands to meet any need and skill level. 2Hemispheres worked with the club’s visionary leadership team to turn this space into a world-class training, fitting and entertainment facility for members to enjoy for many years to come. www.clubandresortbusiness.com
ELEVATING THE MEMBER EXPERIENCE
2Hemispheres, has been partnering with brands for over 20 years. We have a passion for the details and relish the chance to immerse ourselves in your space, brand and culture. We pride ourselves on getting to know our clients inside and out and helping them deliver a memorable experience, that drives growth. As we grow together, we hope to add value in unexpected ways and act as brand ambassadors for your team. At 2H, we care about every step of the member journey and work to maintain the integrity of your service model. We leave no stone unturned and leverage our depth of experience to anticipate all obstacles. Equal parts industry nerds and aesthetes, we’re a seamless, well-oiled machine. And with us, you get the best of both worlds. The art and the science. The creativity and the analysis. The style and the strategy. The right and the left brain, all under one roof: 2Hemispheres.
2Hemispheres 617 High Street Suite 300 Oregon City, Or 97045 E: Info@2hemi.com www.2hemi.com
Course Map Art designed by 2H Creative Director, Dan Hones.
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American Lamb Board
Five Reasons Why You Should Select American Lamb:
1. IT’S FRESH. Family farmers and ranchers raise sheep in nearly every state, making fresh, local lamb available wherever you are. Fifty percent of the lamb consumed in the United States is imported from Australia and New Zealand. American Lamb is up to 10,000 miles and 30 days fresher than imported product. 2. IT’S AVAILABLE YEAR-ROUND. Because sheep are adapted to a wide range of climates and environments, you can get fresh American Lamb year-round. 3. IT’S FLAVORFUL. American Lamb is known for its mild yet distinctive flavor. 4. IT’S LARGER. American sheep are bred for meat production. Thus, American Lamb is larger than imported lamb and offers impressive plate presentation. 5. IT’S GOOD STEWARDSHIP. Sheep improve pasture and rangeland by cycling vital nutrients back through the soil, minimizing erosion and encouraging native plant growth. Sheep grazed on a variety of nutrient-dense grasses, legumes and forage will produce succulent, tender meat.
HOW LOCAL IS YOUR LAMB? When you menu local lamb, you’re supporting the nation’s shepherds and their families. The vast majority of the nation’s sheep operations are family owned and operators. And, they’re located in every state – from small flocks grazing on the grasses of the Northeast to larger flocks foraging in high mountain ranges in the West. Today’s shepherds are family-focused, entrepreneurial and dedicated to the health and welfare of their sheep. Best of all, they are committed to producing the best quality lamb. That’s because most U.S. sheep producers raise breeds of sheep known as meat breads (rather than wool breeds). These meat breeds are regarded for their larger size and tender meat. Your members care about where their food comes from, so call out fresh, homegrown local lamb on your menus. American Lamb. From American Land.
American Lamb Board 6300 E. Yale Avenue, Suite 110 Denver, CO 80222 www.americanlamb.com
LAMBURGERS. LAMB RIBS. LAMB RAVIOLI. FIND THESE AND ADDITIONAL MENU-INSPIRING RECIPES AT WWW.AMERICAN LAMB.COM
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LEADERS IN CLUBS + RESORTS
Barilla Chefs know Barilla semolina pastas mean quality, and perfectly “al dente” pasta every time. We mill our own durum wheat right here in the US, in Ames Iowa, to the exacting standards that have made Barilla an Italian favorite for over 140 years. It’s that attention to detail and quality that results in a pasta that holds its shape and texture, even under the rigors of a foodservice kitchen and double-cooking process. That adds up to less waste and a better experience for your members and guests. With more than 24 shapes in our line of bulk-packed traditional semolina pastas, you’re sure to find the perfect pasta for any occasion. Barilla Collezione is a premium line of pastas made using traditional bronze-die process. The process creates a more porous surface, enhancing the texture and helping sauces cling. The limited series of artisanal shapes includes bucatini, casarecce and orecchiette. The line also includes Barilla’s shelf-stable filled pasta, tortellini, in threecheese and cheese & spinach varieties. In addition to delivering the uncompromising quality and consistency you expect from Barilla, Collezione pastas always make an impression, helping Club & Resort chefs offer elevated service to members and guests. Whether a large banquet or intimate dinner, on-premise or takeout—Barilla pasta delivers. An excellent foundation for world cuisines, local ingredients and meals for guests of all ages, look to Barilla and its over 140 years of pasta knowledge to maximize value and satisfaction.
www.clubandresortbusiness.com
Barilla, originally established in 1877 as a bread and pasta shop in Parma, Italy, has become one of the world’s most esteemed food companies. As the foodservice division of the #1 national brand in the US and Italy, we deliver marketing support, culinary training, and a host of other services for foodservice operators beyond what’s in the box. From expanding your regional Italian repertoire to delivering top-performing pasta at every service, Barilla can help. For more information, including recipes built for foodservice operations, please visit www.barillafs.com.
Barilla America, Inc. W: www.barillafs.com
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Bush’s Best What can Bush’s® Beans do? Bring them into your kitchen and you’ll see the answer is just about anything. From plant-based to meat-centric, our beans fit the bill across the menu, naturally satisfying gluten free and vegan guests. Even better, they easily help serve diners constantly seeking out exciting new flavors and experiences through food. With all the flexibility Bush’s Beans offer, the evergrowing trend of global fare is where they really shine. Their mild flavor serves as a quick enhancement for salads, nachos or bowls, but they’re also brilliant carriers of flavor in signature apps, entrées and even desserts! Consider the global reach of beans and you’ll quickly realize they’re an important ingredient in thousands of different recipes worldwide. They’re also easily interchangeable, making it possible to reinvent the same dish time and time again. If you’re thinking about bringing more ethnic options to your menu, beans can be the beginning of it all.
New to global fare exploration?
Bush’s® Beans offer an approachable way to start—on the appetizer menu! Add flair to starters and happy hours with flavor-packed recipes like spicy North African-style Sunshine Hummus or Korean Red Bean Lettuce Cups. Then, see how global translates to the rest of your menu. Currently offering curbside?
Bush’s® is all about family, friends that feel like family, and a certain Secret Family Recipe. When you enjoy our beans (doesn’t matter if they’re baked beans, black beans, pinto beans, great northern beans ... you get the picture), you can trust that they’re the very best. Because we wouldn’t serve your family anything less. Since we got our start over 100 years ago in Chestnut Hill, Tennessee, Bush’s has always maintained that quality is the best policy. We pursue excellence and exceptional taste in our beans, sauces and everything we do. That’s why, from mouthwatering Baked Beans to satisfying bean recipes, you’re cooking up the best with Bush’s Best®.
Bush’s Best P: 888-233-1115 W: www.bushsbestfoodservice.com
Bush’s Beans help create a variety of globally inspired take-home options. Offer happy hour togo packs with appetizers and signature cocktails or bottled beverages. Feature full familystyle carryout meals with creative plays on global fusion like Taco Fiesta Lasagna or Thai Chili. Or offer up quick carryout with hearty bean & rice bowls that layer flavorful ethnic elements and ingredients you have on hand. Affordable, versatile, and always in season, Bush’s Best® beans are a club and resort go-to for stretching meals, adding healthful appeal to familiar items, and bringing in global flavors across the menu. Continue your exploration with delicious recipes and insights at bushbeansfoodservice.com. 6
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C2 Limited Design Associates
C2 Limited Design Associates prides themselves on bringing a highly creative and collaborative approach to every stage of conceptual planning, design and project implementation. In doing so they ensure a holistic contextual integration of an assignment’s architectural backdrop, interior décor, and landscape design while successfully managing their client’s programmatic, budgetary and timeline expectations.
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As clubhouse designers, we always enjoy sharing our substantive new approaches to clubhouse enhancements that improve the overall member experience, create a new or enhanced revenue opportunity, and streamline operational efficiencies.
- Craig J. Smith
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C2 Limited Design Associates is an award-winning private club and resort design practice led by founding partners and co-creative directors Craig J. Smith and Christina H. Romann. Smith and Romann have created a signature niche in the worlds of luxury hotel, resort and exclusive private club design with their bespoke approach to design uniquely tailored to each client and their story.
C2 Limited Design Associates 111 Westport Avenue Norwalk, CT 06851 P: 203.259.2555 E: partners@c2limited.com W: www.c2limited.com
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We interviewed six different companies, both local and national firms. The field was reduced to two national companies, and in the end, we overwhelmingly selected C2 Limited Design Associates. C2 was wonderful to work with; Craig Smith has a low-key style and is a great listener. He understands the committee process and the mind of a club member. Our project passed with an 81 percent approval, despite the largest member capital assessment ever. Not only is the design a huge success, but Christina Romann’s interior decorating and furnishings are outstanding. The club now has a consistent look and feel throughout. I can’t thank C2 enough for the time, effort, and expertise they brought to our project. - Nick Nicolay, President 2019 OLCC Board of Governors Orchard Lake Country Club, MI www.clubandresortbusiness.com
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Chambers Chambers is a full-service design firm that specializes in cultivating unmatched member experiences through our holistic approach to strategic planning, facilities master planning, architecture, and interior design. We work in partnership with each of our clients to celebrate their unique culture and infuse their commitment to quality, service, excellence, and value into every design aspect of their physical environment.
Chambers Baltimore 1800 Washington Boulevard, Suite 111, Baltimore, Maryland 21230 P: 410.727.4535 For over 120 years, the underlying philosophy of The H. Chambers Company has always been: to be and provide the best. Since 1899, Chambers has evolved from its humble beginnings in interior design to become an award-winning planning and design firm specializing in private clubs, hospitality design, and related markets.
LIFESTYLE DESIGN. Our emphasis on lifestyle design helps to create a ‘home away from home’ for members with adaptable spaces that encourage flexibility and spontaneity. By incorporating contemporary elements, Chambers is able to work with private 8
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club leaders to elevate every detail of the private club experience for the future while at the same time remaining respectful of the history and traditions of the past. MEMBER INVOLVEMENT. Over time, Chambers has developed proven methods for member involvement throughout all stages of the planning and design process. Through focus groups, member surveys, and ongoing member communications, we are able to listen to the individual needs of members at each and every club in order to design curated spaces that meet those unique needs. THOUGHT LEADERS. Chambers aims to consistently stay ahead of trends and introduce new elements that respond to the changing dynamics of member lifestyles. At our core, we are problemsolvers, translating our passion for aesthetics, form and function to develop innovative solutions through strategic planning, facilities master planning, architecture and interior design to elevate the user experience.
Dallas 100 Decker Drive, Suite 140 Irving, Texas 75062 P: 972.253.3583 Minneapolis 750 S Plaza Drive, Suite 206, Mendota Heights, Minnesota 55120 P: 612.295.0725 Naples 3301 Bonita Beach Road SW, Suite 110, Bonita Springs, Florida 34134 P: 239.673.1790 Washington, DC 1602 L Street NW, Suite 606, Washington, DC 20036 P: 202.851.3201 www.chambersusa.com
www.clubandresortbusiness.com
2021
LEADERS IN CLUBS + RESORTS
Clubessential BRINGING CLARITY TO UNCERTAINTY
Clubessential brings clarity to uncertainty with a full suite of membership and club management solutions built on a mobile-first platform for country, golf, city, yacht, and other private clubs. From member loyalty to backend operational efficiencies, the Clubessential Suite helps more than 1,300 private clubs better attract, engage, and retain their members.
Over 1,300 clubs serving more than 2 million members across the globe trust Clubessential technology to provide the insights and tools they need to do what they do best — deliver remarkable experiences. With an integrated mobilefirst approach and the industry’s first predictive analytics tool (Membership Analytics Predictor (MAP)), Clubessential is providing unmatched insight into member activities and redefining what member engagement can be.
Clubessential
Recruit, Engage, and Retain Members for Life
W: www.clubessential.com
The pressures facing clubs might be new and ever-changing, but the challenges are familiar: recruiting and retaining members are top priorities. That’s why Clubessential is continuously evolving and pushing to integrate technology and be clubs’ single source for the most advanced technology everywhere, from member loyalty to backend operational efficiencies. To keep driving towards those goals, we approach all development and support with 5 key initiatives in mind: • Recruit and convert more of your ideal prospects into new members in less time • Engage members online to turn web traffic into foot traffic at club events • Retain more members by delivering a data-driven personalized experience across every touchpoint • Operationalize your club through connected tools, automated processes, mobile experiences, while creating financial efficiencies • Deliver real-time data reporting for data-driven decision-making Built on a History of Success
No other company knows the intricacies of the club business as well as Clubessential. With 20 years in business, we’ve been leading the way in club technology from day one. Continuing investments in both personnel and R&D ensure that we won’t deviate from that path. With businesslevel executives from across industries and numerous subject matter experts from the private club industry, we have a uniquely broad perspective that enables us to see and anticipate changes with unmatched clarity. Visit clubessential.com to learn more.
www.clubandresortbusiness.com
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Club Leadership Alliance The three founding Alliance firms are independent entities working together for the common good of the industry, serving clubs in all aspects of strategic planning, operations, finances, human capital and facilities. The CLA’s core values serve as a framework for the proven best practices that create relevant and enduring clubs: • Informed Leadership • Strategic Stewardship • Empowered Management and Team • Compelling Member Experience CLA MISSION
“Rally club leaders to create relevant, enduring clubs.”
and aspirational improvements within a unified facilities master plan. • Enhance member value by creating innovative club experiences. • Ensure seamless transitions of Boards, Committees and Senior Staff. Empowered Management and Team
• Create and maintain robust talent acquisition, retention, and professional development systems. • Utilize proven performance management systems to set goals and measure outcomes. • Perform regular team engagement surveys, compare to benchmarks and act on results.
Compelling Member Experience CLA VISION
“To generate widespread understanding and adoption of the best practices that lead to sustained club success.”
WHAT WE STAND FOR: CORE VALUES & BEST PRACTICES Informed Leadership
• Continuously educate stakeholders (Board, Committees, Members, Staff) regarding best practices and important societal trends impacting the private club industry. • Conduct mandatory and comprehensive orientations for all stakeholders. • Adopt the fact-based, private club business model and related financial best practices and Key Performance Indicators. • Embrace data-driven leadership rooted in strong governance principles and transparent communication to all stakeholders.
• Match member expectations to club’s primary purpose. • Measure member needs, preferences and satisfaction on a regular basis. • Provide a value proposition that cultivates highly engaged, loyal, and satisfied members who think like owners. • Present a relevant experience that easily attracts the next generation of members.
Kopplin Kuebler & Wallace, McMahon Group and Club Benchmarking, three of the most highly respected firms serving private clubs, have established the Club Leadership Alliance. After more than ten years of working together independently, the firms felt it was essential to work more closely in order to more effectively serve clubs in all their operational, financial, staffing, strategic and facility aspects. Our vision for the industry is a transformation of the club leadership model through widespread understanding and adoption of the best practices that lead to sustained club success.
Club Leadership Alliance E: info@clubleadershipalliance.com W: www.clubleadershipalliance.com
Strategic Stewardship
• Develop and maintain an effective strategic plan. • Protect, preserve, and grow the assets through comprehensive capital planning that addresses obligatory
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Club Passport Club Passport App (Employee App)
The App is an Employee Quizzing App. Private to your employees only, it allows you to present images, video and/or documents to employees in every department. Create your own testing content in the App and all of your employee training can now be digital Employee Training/Quizzing (Who is this member) Built in Push Notifications and Employee Chat keeps every department up-to-date on what is happening at the Club either that day or this week… Deliver BEO/work schedules etc…
Club Match (Member App)
The one upside to 2020 has been that many clubs have experienced a New Member spike as families look locally for a safe Family experience. But with being a new member, comes that “how do I fit” anxiety. Club Match provides the members an easy way to find other members that they match well with, which translates to deeper connections with your club and longer lasting memberships. Members create a profile that helps them match up with other members who match their profile. The App then allows them to reach out to see if there is an interest in connecting. The built in Chat creates a digital club community run by the members themselves. Who will use Club Match: Membership Directors - Use it to find members that the membership director feels could be a good fit for this member (new or otherwise) Members – Use it to expand their Club Digital Profile and to match up with other members that have common Interest and availability Management – Use it to learn more about their new their members and know their existing members better. Think of it as an enhanced “Member Directory” in your pocket.
We are a development Agency with Apps specific to both Employees and Members of a private club. Our Employee Apps are used by management and staff at your club to help them learn your membership better, thereby earning the appreciation of your members. Quiz staff and help them Learn or simply use it as a member directory in your pocket… For Members it is a way to connect, communicate and bond with your club…
Club Passport Kansas City MO P: 913.706.5247 W: www.clubpassports.com
Singles App
The App has optional Opt-In subscriptions for your single members that wish to use the App as a way to connect to other Single members. Consider it as a private dating site available ONLY to members at private clubs across the country. The club maintains total control of their member’s access to this section of the App, and to all of the profile questions that you wish to fashion for your private club. This is a new amenity for your single members and also a revenue opportunity for the club as well.
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2021 LEADERS IN CLUBS + RESORTS ClubProcure
In what ways can a leader help others during unexpected adversity? One way is to lean into your core values. Another is to shine those values onto the people you serve. That is precisely what this leader in Club + Resorts, ClubProcure®, has done during the tumultuous season experienced in 2020. “We describe our company’s promise to those we serve through the acronym FORT—flexible, optimistic, resourceful, and transparent,” said Tony Beuter, President of ClubProcure®. “I have seen these words come to life in countless ways over the last year.” One particular example was told by Troy Hoffman, ClubProcure’s Western Regional Manager. “While working with one of our resort clients, we were able to negotiate a custom contract on a bottled water that will save them nearly six figures annually. They now have a better product solution for a markedly greater value,” said Hoffman. “Finding a way to help this client that has faced a difficult year was a very rewarding feeling.”
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The ClubProcure - A Foodbuy Company team is dedicated to continually adding services and suppliers our members need to grow their business and earn higher revenues. Feel free to contact us to discuss how ClubProcure - A Foodbuy Company membership could positively affect your business.
ClubProcure 1111 W San Marnan Dr. Waterloo, IA 50701 P: 800.363-.480 W: www.clubprocure.com
ClubProcure found itself in unchartered territory like nearly everyone else back in March, but the power of its parent company Compass Foodbuy helped calm the waters of market volatility. “During the spring when certain categories were touch and go, our team was called quite often for help,” said Mike Sawyer, Vice President of Business Development. “It gave us great peace of mind that our parent company has phenomenal contracts and relationships with hundreds of manufacturers allowing us to stabilize cost conditions for clients.” And while 2020 has shown ClubProcure they can provide value under any conditions, they are anxious to get back into the market when the time comes. “A lot more phone calls than field trips this past year,” joked Beuter. “We are certainly looking forward to visiting those clients within our community in person, however, when the time is right.” www.clubandresortbusiness.com
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LEADERS LEADERSININCLUB CLUB+ +RESORT RESORT 2020 2020 LEADERS LEADERSININCLUB CLUB+ +RESORT RESORT 2020 2020 INNOVATIVE Cres Corhot and cold cabinets LEADERS IN CLUBS + RESORTS
thatINNOVATIVE operate indoors ANDcabinets outcabinets INNOVATIVE hothot andand coldcold that indoors AND AND out out thatoperate operate indoors
When your business is on a roll we hope it’s in Cres Cor’s hot cabinets, ovens, utility cabinets, racks, dollies and a host of other Cres Cor quality products. A family owned company, Cres Cor has been a moving force in the foodservice industry since 1936 and is centrally headquartered near Cleveland, Ohio. With over 275,000 square feet of Electric Power Propane Power Solar Power state-of-the-art manufacturing and Profile Text distribution facilities, we have made a 3 Indoors, the HotCube runs on standard commitment to unsurpassed reliability Electric Power Propane Power Solar Power 120V electric. Outdoors, it switches over Profile Text service. and superb customer 3 Indoors, onon standard to 8700 BTU’s ofthe propane-fueled heat “Our focus is to continually bring Indoors, theHotCube3 HotCuberuns runs standard 120V electric. Outdoors, to maintain safe holdingOutdoors, temps of itupswitches to electric. over new ideas and exciting, labor and it120V switches over to 8700 BTU’s of money saving products to market” 200°F (93°C). Optional tank hose adaptor to 8700 BTU’sheat of propane-fueled propane-fueled to maintain safe heat says Cliff Baggott, Cres Cor president. of upholding totank 200°F (93°C). convertsholding from 1temps lb. propane totemps a to maintain safe of up to “We are an 84 year “young” company, Opti onal tank hose adaptortank converts 20 lb. tank for long-term usage. Optional 200°F (93°C). Optional hose adaptor always striving to improve our products, from 1 lb. propane tank to a 20 lb. processes, and ourselves.” solar panel recharges controls. converts fromdigital 1 usage. lb. propane tank to a tank for long-term Optional Cres Cor has grown into a leader in 20 lb. tankrecharges for long-term usage. Optional providing mobile foodservice solutions solar panel digital controls. solar panel recharges digital controls. to a wide and robust customer base. As we embark on the third generation of family ownership, we continue to strive to providing our customers with quality equipment, innovation that Cres Cor solves their issues, and over and above customer service. 5925 Heisley Rd. Cres Cor Mentor, OH 44060-1833
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Electric Power
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Solar Power
Introducing rst off-the-gridmobile mobile Introducing the the firstfioff-the-grid refrigerated cabinet, the KoldCube3! 3 Electric Battery Power refrigerated cabinet, thePower KoldCube ! Solar Power Uses standard 120V electricity indoors but Usescan standard 120V electricity but Introducing the firstindoors off-the-grid be easily moved outdoors using batt ery mobile and solar power. This rugged cabinet can be easily moved outdoors using battery refrigerated cabinet, thewill KoldCube3! keepproducts chilled to perfecti on for up to and solar power. rugged120V cabinet will keep UsesThis standard electricity indoors but fourhours on a single charge. products can chilled to perfection for up to four be easily moved outdoors using battery hoursThis on arugged single cabinet charge. will keep and solar power. products chilled to perfection for up to four hours on a single charge.
5925(273-7267) Heisley Rd. 877-CRESCOR 5925 Heisley Rd. OH 44060-1833 Mentor, www.crescor.com Mentor, OH 44060-1833 877-CRESCOR (273-7267) 877-CRESCOR (273-7267) www.crescor.com www.crescor.com
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Cres Cor’s Cook-N-Hold Smoker Cooks Butt! Smoker Cres Cor’s Cook-N-Hold Butt! Cres Cooks Cor’s Cook-N-Hold Smoker Cooks Butt! Small footprint...big menu possibilities. Small footprint...big menu possibilities. Small footprint...big menu possibilities. l
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Not to mention shoulders, wings, ribs, legs, loins and more! Add variety and versatility to your menu with the Cook-N-Hold Low Temperature smoker Oven from Cres Cor.
Not to mention shoulders, wings, ribs, legs, loins and more! Add variety and versatility to your menu with the Cook-N-Hold Low Temperature smoker Oven fromNot Cres Cor. to mention shoulders, wings, ribs, legs, loins and more! Add variety and versatility to your menu with the Cook-N-Hold Low Temperature smoker Oven from Cres Cor. www.clubandresortbusiness.com
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Designmaster Furniture Designmaster Furniture has been known and respected for more than 30 years for building the most stylish, comfortable, and best valued dining chairs and dining stools in the furniture industry. Our loyal clients believe in us, in our quality, in our service, and in our values. It is those values and our wonderful people that have anchored us since the beginning in 1989.
Kennebunkport Inn – Kennebunkport, ME – Hurlbutt Designs
At Designmaster, we specialize in high quality dining chairs and dining stools because making dining chairs and dining stools is all we do. Partner confidently with us, taking advantage of our commitment to be the “best” in dining, and all at a remarkable value. Designmaster Hospitality offers timely styling, outstanding comfort, impeccable craftsmanship, and great service with the construction standards and materials to perform beautifully in a commercial setting. We pay attention to every detail. Our dining chairs and dining stools feel as good as they look. Handcrafted in America by skilled craftsmen in the foothills of North Carolina, every Designmaster dining chair and dining stool is engineered to provide the same seating comfort, no matter what style you choose. We offer a selection of wood finishes and nail head options, and we expertly apply custom fabric to compliment any dining environment. Our product has been specified and placed in restaurants, country clubs, hotels, and retirement communities. We are committed to excellence and to making the dining and seating experience a delightful one for everyone who sits in one of our dining chairs and dining stools. We can also custom modify styling and finishes to suit your particular needs. Quality is our passion. Dining is our expertise. You can have confidence in choosing Designmaster dining chairs and dining stools for your next club dining project – both indoor and covered outdoor dining areas.
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Designmaster Furniture 1283 23rd Street Southeast Hickory, NC 28602 P: 828.324.7992 F: 828.324.2706 E: sales@designmasterfurn.com W: www.designmasterfurniture.com @designmasterfurniture
www.clubandresortbusiness.com
2021
LEADERS IN CLUBS + RESORTS
Elavon
As a trusted payment partner for the golf industry, we offer a secure and efficient payment experience for your customers. We provide the payment expertise so you can focus on expanding your business capabilities, increasing your revenue potential, and empowering your customers to do business with you. Our team of knowledgeable professionals focus on guiding you through the payment journey. We offer quick implementation and comprehensive support to help make an immediate impact to your bottom line. Elavon has an entire team of staff dedicated to the golfing sector, so you’ll know we understand your unique needs and the valuable role payment technologies play in the growth of your business. We support transactions end-toend with: • Payment processing • Payment gateway • Surcharging • Payment optimization • Dynamic currency conversion • Restaurant solutions including pay-attable and order ahead
Elavon is the leading provider of integrated, secure payment technologies for the golf industry. Our payment solutions integrate seamlessly with the leading platforms creating a simplified payment process and delivering value to your customers. Regardless of which environment your customers prefers to pay—in-person, online or on-the-go—our flexible, secure platform provides an overall exceptional payment experience.
Elavon You can trust our PCI DSS certified hosted gateway to securely route payments to virtually any of the leading processors. Additionally, it can help reduce the scope of PCI DSS compliance because cardholder data bypasses the POS completely and is sent directly to our secure data center. Payment card transactions are secured end-to-end using encryption and tokenization to help protect sensitive cardholder information from the risk of a data breach. Your customers are your greatest asset, which is why we provide you with the solutions that allow you to protect cardholder data. Additionally, our gateway eliminates 3rd party involvement, minimizes redundancies and streamlines reporting.
P: 800.834.7790 W: www.elavonpayments.com
Our payment solutions integrate seamlessly with most POS systems creating a simplified payment process and delivering value to your customers. Regardless of which environment your customers prefer to pay – in-person, online or on-the-go – our flexible, secure platform provides an overall exceptional payment experience.
www.clubandresortbusiness.com
January 2021
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2021
LEADERS IN CLUBS + RESORTS
Ethos Club & Leisure FOR MANY PRIVATE CLUBS, traditional operating models are no longer viable, given different ways that new and prospective members think, work, act and play. At Ethos Club & Leisure (www. ethosclubandleisure. com), we help clients create new concepts, facilities, amenities and programs, and build leadership teams and key staff that set them apart and make them uniquely attractive; we repurpose and leverage existing assets to produce new experiences and revenue streams; and we locate capital to position the operation for sustainability and profitability over time. Ethos was created through the inspiration and vision of the principals of Addison Law (www.addisonlaw. com), the premier law firm focused on club and leisure assets, and Bob Jones, the former longstanding Chief Operating Officer of The Desert Mountain Club. With more than 1,500 combined transactions in private clubs, public courses, resorts and real estate communities across the U.S., the Addison Law team possesses unrivaled insight on issues that impact the bottom line of club and hospitality organizations. Through his tenure at Desert Mountain and other high-end private clubs, Bob Jones has been one of the most influential leaders in the private club and real estate development industry over the past 30-plus years. In 2019, Ethos acquired GSI Executive Search (www.gsiexecutivesearch.com), one of the leaders in private club and hospitality search. Leveraging collective experiences, capabilities and resources, this new alliance between Addison Law, Ethos and GSI offers private club and hospitality clients unprecedented, single-source access to legal advisory, operational consulting and executive search solutions that otherwise would only be available through separate
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engagements. At Ethos, we believe that successful projects must deliver a differentiated, engaging experience while generating long-term positive returns and operating in a responsible fashion. We don’t merely identify financial and statistical problems; rather, we develop the plan, and work closely with clients through implementation for a successful conclusion. Our name carries deep meaning and significance with our team. Our “ethos” is grounded in an unwavering commitment to excellence and integrity in all that we do. Our interdisciplinary team approach allows us to think big in the planning and concept stages and tactically execute on the smallest details, understanding that success lies in a commitment to excellence throughout the process. There are no shortcuts. Legal Advisory Services (provided by Addison Law) • Equity turnovers/sales • Membership plans • New/redevelopment • Deal structures Operational Consulting Services (provided by Ethos Club & Leisure) • Business and brand strategy • Operations • Repositioning/new capital • Development/redevelopment/sales Executive Search Services (provided by GSI Executive Search) • Executive placement • Human capital management • Post-hire consulting • HR compliance
Ethos Club & Leisure is a real estate advisory, consulting and investment firm dedicated to optimizing club and leisure assets. Our work focuses on investment, acquisition, development and redevelopment; ownership and operations; and at the appropriate time, disposition. Ethos is a venture between the Principals of Addison Law, recognized nationally each of the last 21 years as the club industry’s top law firm, and Bob Jones, the former longstanding Chief Operating Officer of The Desert Mountain Club, one of the largest and most successful private clubs in the country.
Ethos Club & Leisure 5429 LBJ Freeway, Suite 400 Dallas, Texas 75240 P: 972.341.8133 E: info@ethosclubandleisure.com www.ethosclubandleisure.com
www.clubandresortbusiness.com
2021
LEADERS IN CLUBS + RESORTS
Eustis Chair
Dine in style with extraordinary seating from Eustis Chair. There is no better choice for fine dining chairs. Whether an antique reproduction or a contemporary classic, our elegant and comfortable chairs are manufactured for lasting durability. Eustis Chair designs and manufactures the most durable and highest stacking hardwood chairs available for the club industry. Each of our chairs is sustainably made to order in the USA. Our chairs stack up to 10 chairs high for easy storage. Members delight in the comfort and elegant design of our chairs, while the facilities staff enjoy the stacking functionality. Pictured here are Claremont stackable dining chairs by Eustis Chair at the Cherokee Town and Country Club and Council Room stackable banquet chairs by Eustis Chair at the Yale Club of New York City. For the Cherokee Town and Country Club, Eustis Chair worked with Atlantabased Harris Interiors. The Cherokee Town and Country Club chose the Claremont
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stacking dining chairs for their dining room renovation. The Claremont is one of Eustis Chair’s most elegant and best-selling chairs. The Claremont comes in three different styles and can be made as a side chair or arm chair. The Yale Club of New York City and their designer Executive Interiors liked our popular Bohemian stacking banquet chair, but wanted a roomier chair. We added one inch of width to the seat and depth of the Bohemian and eased the back by 3 inches to create the Council Room Chair. This chair was designed for the renovation of the club’s elegant Trumbull Room. Thanks to our proprietary Eustis Joint®, this great chair stacks 10 chairs high and comes with a 20 year warranty. Since their original order in 2015, the Yale Club of New York City has contacted us for several more orders. Visit us at EustisChair.com for more information.
Eustis Chair designs and manufactures the most durable and highest stacking hardwood chairs available for the club industry. Each of our chairs is sustainably made to order in the USA. Our chairs stack up to 10 chairs high for easy storage. Members delight in the comfort and elegant design of our chairs, while the facilities staff enjoy the stacking functionality. Dine in style with our extraordinary seating. There is no better choice for fine dining chairs. Visit us at EustisChair.com for more information.
Eustis Chair 44 Soldiers Field Place Brighton, MA 02135 P: 978.827.3103 W: www.eustischair.com
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2021
LEADERS IN CLUBS + RESORTS
E-Z-GO From those humble beginnings, E-ZGO has grown into a global leader in the golf car industry building hundreds of thousands of vehicles from its headquarters in Augusta. E-Z-GO manufactures multiple lines of vehicles, including golf cars, utility vehicles, personnel transportation vehicles, refreshment vehicles and more. With golf car customization, E-Z-GO is proven and guaranteed to deliver you the golf cars you need.
E-Z-GO E-Z-GO has transformed the golf car industry with innovative technologies such as ELiTE Lithium vehicles, the first-of-its-kind EX1 gas engine, and Textron Fleet Management systems. ELiTE™ Lithium vehicles, powered by Samsung SDI lithium batteries, now feature an even more compact, lightweight battery which delivers the same unbeatable performance and unmatched operational cost savings. That’s why 1,700 courses and counting depend on ELiTE Lithium performance. While others in the industry are trying to get it right, E-Z-GO has been focused on perfecting ELiTE lithium technology.
1451 Marvin Griffin Road Augusta, GA 30906 P: 800.241.5855 E: EZGOcomms@textron.com W: ezgo.txtsv.com
Furthermore, the purpose-built EX1 gas engine has raised the bar for golf car engines. With best-in-class fuel economy, a more responsive acceleration, and a quiet, enjoyable ride, the EX1 has taken gas golf cars to the next level. On top of that, E-Z-GO’s Textron Fleet Management System is innovating the game of golf both on and off the course. Whether you choose the screenless Shield technology, or a high-definition screen system, your course will see immediate operational benefits and player excitement that will separate your course from the pack. With industry leading technologies, from a trusted and reliable company, the decision on your golf car fleet is simple. If you’re looking for the best, E-Z-GO is it.
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www.clubandresortbusiness.com
2021
LEADERS IN CLUBS + RESORTS
FiberBuilt
Umbrellas & Cushions
FiberBuilt Umbrellas & Cushions is the leading manufacturer of long-lasting fiberglass ribbed umbrellas for hotels, restaurants, and country clubs. Designers and General Managers nationwide agree that the fashionable look, decorative options and durable construction of our umbrellas are perfect for clubhouse needs. From Fisher Island (FL) to The Ingomar Club (CA), and North Harbor Club (NC) to Montage Deer Valley (UT), our shade products enhance the patios, lounges, dining areas and pool decks. During the current Covid crisis we have Classic Tents available on a quick ship basis that permit properties to enlarge their outdoor dining footprint for safe and comfortable social events. FiberBuilt’s variety of umbrella styles, shapes and sizes have been developed to serve your function and fashion needs. Our diverse product lines include large scale and cantilever umbrellas, styles that include solar powered USB charging stations to keep your guests connected, and privacy Pavilions with zippered sidepanel drapes. Whether the décor works best with a powder coated pole or a FiberTeak™ simulated wood finish, or the property is in a particularly windy location requiring a double vented or extra-large Aruba vent for superior wind management, FiberBuilt has products to meet those needs. When clubs want to have their www.clubandresortbusiness.com
logo silk screened onto the umbrella’s panels or valances, our staff can assist with that as well. Our contemporary and traditional styles, wide range of sizes and shapes, powder coated and simulated wood finishes that coordinate with outdoor furnishings, marine and furniture grade fabrics, and array of options permit you to customize your shade products to solve any design challenges. In addition to umbrellas, our offering includes custom replacement cushions and decorative pillows to refresh the look of dining, chaise and deep seating. The frames of your furniture may still be sturdy but when the worn, frayed or faded cushions need updating, FiberBuilt is there to manufacture cushions with the loft, fill and comfort your members deserve.
For more than 20 years, FiberBuilt Umbrellas & Cushions has been manufacturing shade products, bases, and cushions for hotels, restaurants, country clubs, timeshares, and cruise lines. Popular models for the club market include the signature Prestige Collection with one-piece poles, heavy duty hubs, and powder coated and proprietary FiberTeak™ simulated wood finishes. Other important shade products used at clubs and resorts are Cantilever, Beach, Pavilion and Cabana models. Corporate headquarters and production facilities are located in Ft. Lauderdale, FL and products are shipped worldwide.
FiberBuilt Umbrellas & Cushions PO Box 9060 Ft. Lauderdale, FL 33310 www.fiberbuiltumbrellas.com
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2021
LEADERS IN CLUBS + RESORTS
FLAT
®
Located in Schaumburg, IL and founded in Sydney Australia, FLAT® manufactures a range of awardwinning table stabilization and alignment solutions. Our products are available in over 40 countries and are used by some of the world’s leading brands.
MAKE SURE YOUR GUESTS ENJOY THEIR EXPERIENCE WITH YOU. SET THE TABLE FOR DINING EXCELLENCE. As resorts make their preparations to
emerge from 2020 with a plan to welcome guests back to their facilities, many are looking for ways to meet new safety guidelines while providing a memorable experience. Traditional dining room capacities have been reduced by as much as 50%, and many hospitality brands are looking for creative ways to serve their guests. Here are some helpful tips to help you provide a great dining experience for your guests and members. While planning out these new arrangements for member dining, some critical areas need to be considered. Remember that sensitivities to sanitation and service will be at an all-time high during their visit. It is incumbent upon owners and operators to provide peace of mind to guests during their visit, or that business may not return—and they will likely share their poor experience with other potential guests. Utilizing previously unused indoor and outdoor areas is increasingly important for businesses that want to protect revenues and customers. Areas that were not originally designed for dining or socializing now create a great opportunity. Such areas can often have uneven surfaces that can be nightmarish for hospitality settings, creating wobbly tables that waste staff time, cost money, and ruin customer experiences. FLAT® Table Bases and FLAT® Equalizers for existing tables are perfect solutions to make the outdoor dining experience a better option for both operators and members. Our patented products allow
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tables to quickly and permanently stabilize on uneven surfaces. FLAT® Table Bases automatically stabilize and lock into place on uneven surfaces like pool sides, decks and patios, and require zero effort from staff. This technology, located under the table base, allows servers to align adjoining tabletops in seconds. With over 40 FLAT® table base designs, we are confident you will find a table base to complement your décor and tabletops. Use FLAT® Equalizers to fix your existing wobbly tables. Equalizers replace your tables’ existing screw-in glides and stabilize the table with just a press on the tabletop. Planning your dining experience, while under all the guidelines and regulations of the pandemic, can be a daunting task. FLAT® has developed proven solutions to help you make this experience a positive one for your guests. To learn more about all the product options currently available, and to find your local representative, visit www.flattech.com or call 855-999-3528.
FLAT® has offices in the USA, UK, Holland, Australia, and Hong Kong. To learn more, visit www.FlatTech.com.
FLAT Tech, Inc. 1900 E. Golf Road, Suite 950, Schaumburg, IL 60173 P: 855.999.3528 W: www.flattech.com
www.clubandresortbusiness.com
2021
LEADERS IN CLUBS + RESORTS
Fore Supply Co. Linens Fore Supply Co. proudly offers a full line of linens. As a wholesale distributor, we provide fast shipping across the nation. Offering bed linens, towels, robes and so much more, Fore Supply Co. has expanded its linen offerings to meet the needs of our industry. With the addition of a linen specialist, Fore Supply Co. is committed to our 75 year philosophy of being a One-Stop shop for customers in a wide range of fields. From golf and country clubs and professional and collegiate sports teams to health clubs and resorts, Fore Supply Co. has everything you need. One-Stop Shop Fore Supply Co. prides itself on carrying everything our customers need. With a large supply of the best brand name amenities for the locker room, club house or spa, Fore Supply Co. has bolstered its efforts in recent years to meet the needs of our everchanging industry and world. Now,
For over 75 years, Fore Supply Co. has been the original club supply company. Founded in 1945, Fore Supply Co. began by operating out of a two-car garage on Chicago’s Northwest side. Seventy five years later, much has changed in the industry, but Fore Supply Co. remains a leader and innovator, still focused on being a One-Stop Shop for all our customers.
Fore Supply Co. 1205 Capitol Drive Addison, IL 60101 more than ever before, Fore Supply Co. is committed to taking care of our customers to the best of our abilities. We pride ourselves on our large selection of amenities as well as our dedicated customer service representatives. At Fore Supply Co., we know the customer comes first, and our longevity in the industry is a testament to our commitment to you.
P: 800.543.5430 W: www.foresupply.com
Customize your club Part of that commitment to our customers is our willingness to go the extra mile. Fore Supply Co. proudly offers unparalleled customization options for any of your business needs. Fore Supply Co. can custom fit dozens of items to help make your business stand out from the crowd. Custom bottling, custom embroidered linens and custom imprinted bags and cups are just a few of our most popular options, but there are many more options. To find out what Fore Supply Co. can customize for your club, call or visit our website today! www.clubandresortbusiness.com
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LEADERS IN CLUBS + RESORTS
ForeTees Helping Clubs Cope with COVID-19 When the great pandemic of 2020 struck the private club industry, state governments enacted various rules and restrictions that allowed clubs to remain open, but were often difficult to implement and enforce. With limited options for entertainment, dining and exercise, members looked to the clubs for these activities. While this would normally be met with great excitement, most club managers were forced to deal with much more demand than the state regulations would allow them to handle. Club Managers across the country were searching for solutions that would help them cope with these new challenges they faced. ForeTees to the Rescue
Fortunately, ForeTees was able to quickly provide cost effective solutions that allowed their customers to adequately handle the increased demands on club staff and resources. ForeTees utilized their flexible reservation system, aptly named “FlxRez”, to build hundreds of reservation systems for areas of the club that had never required reservations prior to the pandemic. Areas serviced included: • Aquatics/Pool • Fitness Centers • Driving Ranges • Golf Simulators • Spas and Barber Shops • Tennis, Pickleball, Handball, Bocce, etc • Gyms and Basketball • Trap and Skeet Ranges • Electronic Scorecards (Mobile App) • And more
We offer integrated club management software, beautiful websites, user-friendly online reservation systems, and superior mobile capabilities to take the heavy lifting off your hands. Everyone at ForeTees has experience at private clubs, either as a part of the staff or as a member. We know first hand what it takes to manage the complex areas of a club and we know the importance of first class service. That is why we are here 24/7 with our expert support staff ready to assist you. We are dedicated to providing the best service possible to the private club industry.
ForeTees sales@foretees.com www.foretees.com
ForeTees provided clubs with a user-friendly Food Ordering App that allowed them to offer Takeout options for the members. Using this convenient app feature during the pandemic, members at clubs placed well over 100,000 food orders generating $4M of revenue. Members at one club placed just over $168,000 in takeout orders between May and Dec 2020. Clubs used the industry leading ForeTees Golf System to manage the increased demands on their golf courses. The ForeTees system handled the increased traffic effortlessly while it provided members and staff with a quick and easy way to manage their tee times. ForeTees’ customers saw a dramatic increase in rounds played during the summer of 2020 over the same period in 2019 (May – Aug) as illustrated below.
2019
2020
Member Rounds
4,321,575
6,736,965
55.9%
Guest Rounds
1,423,588
1,119,710
-21.3%
Total Rounds
5,745,163
7,856,675
36.8%
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Increase
Despite the unusually high number of contacts from our customers, the ForeTees Support teams continued to maintain their Gold Standard level of support. No wonder our customers consider them the BEST in the industry!
www.clubandresortbusiness.com
2021
LEADERS IN CLUBS + RESORTS
Game Changer Smoker by Norris Thermal Norris Thermal Technologies an established American based company with over fifty years in the industrial manufacturing business, has taken to market the food service industries FIRST Patented High-Volume Commercial Convection Smoking System, The Game Changer Commercial Convection Smoker. The Game Changer efficiently hot smokes, cold smokes, dehydrates and holds high volumes of food at HAACP recommended safe temperatures. Its deliberate convection process offers proven moisture retaining which produces a higher product yield. That in turn offers its operators substantial food cost savings, complete control of the cooking process, and undeniable consistency in the final product!
Game Changer has successfully redefined what a Commercial Smoker should be able to do. The Game Changers sleek, innovative cabinet style designed system efficiently infuses product with the operator’s choice of non-proprietary pure wood smoke pellets through a patented wood pellet smoke generator. It extracts only the pure wood flavor and then releases a high-density smoke with a zero to low ash count. Constructed of heavy-duty food service grade US STEEL, The Game Changers three energy-efficient cabinet circulation fans evenly circulate flavorful smoke throughout the sixty-five square foot of cooking area without creating any hot or cold spots. Another unique bonus of the Game Changer Commercial Convection Smoker is the minimal installation cost. No gas line is needed nor is it required to be installed under a fire suppression HVAC hood system. This completely flameless smoke generating system is extremely safe and does not require constant attention or www.clubandresortbusiness.com
A GAME CHANGER for your commercial kitchen. The electric, no flame smoker is the safest, most repeatable, and easiest to operate system available. The versatility of this machine allows chefs to perform a variety of operations: cold smoking, smoking with heat, or dehydrating. It’s Marine Approved for vessels over 65’. The GAME CHANGER operates with an easy to operate touchscreen. flame box maintenance. Its four heavyduty casters offer the operator complete mobility and the freedom of operation as either a guest ‘Showpiece’ Action Station or a fixture in a commercial kitchen. The Game Changer also offers an easy to operate pre-programmable touch screen which is also internet enabled. The Game Changer capabilities are limited only to the creativity of its Chef. Easy product loading and unloading is accomplished on a mobile, full size, twenty sheet pan, ‘speed rack’. Our ever-growing clientele ranges from BBQ Pitmasters, Certified Executive Chefs and also a James Beard Award winning Chef. They are all finding innovative ways of using the Game Changer for creating cutting edge and healthy concepts by infusing food with pure wood smoke. Norris Thermal Technologies also utilizes a custombuilt demonstration trailer complete with a Game Changer Commercial Convection Smoking System and a state-of-the-art display kitchen complete with a demonstration stage. It is available as additional support for our clienteles use to elevate their next event to a ‘not soon forgotten’ level. Headquartered in Tippecanoe, Indiana, Norris Thermal Technologies is one of the nation’s leading consultancies and design firms specializing in global equipment solutions.
Discover the endless recipe options you can create with this unique cooking system - the GAME CHANGER produces winning results time and time again.
Norris Thermal Technologies 7930 N 700 E Tippecanoe, IN 46570 P: 574.353.7855 W: www.gamechangersmoker.com W: www.norristhermal.com
Norris Thermal Technologies also manufactures The Tribal Fire Grill, a 360 degree wood grilling show piece-www.grillin360.com January 2021
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LEADERS IN CLUBS + RESORTS
Hollman Inc. Hollman is known for their craftsmanship and quality storage solutions. With 44 years of experience, their ability to design and directly manufacture lockers in their Irving, Texas warehouse has given them the capability to find the most innovative storage solution designs with high-quality material for their customers. Country Club locker rooms are essential to the overall club experience; they should be comfortable, luxurious, and easy to maintain. They are an extension of the club’s brand and reinforce each member’s decision that joining your club was the best choice. When designing the perfect locker for your facility, Hollman keeps functionality central in their design method. They provide you with a dedicated consultant, Research and Development specialists, engineers, and CAD designers to help you select the right material and amenities. For material, their teams work with you on selecting from their high-quality wood veneer, antimicrobial and scratch-resistant Nanolam, back-painted glass, or their durable and water-resistant phenolic. Other amenities that your locker room needs and that your members want. Amenities vary from optional tennis racket and golf club holder, frosted acrylic trays to help promote
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an organization, smart touchless lock technology solutions, and embed wireless or USB cell phone charging surface. These are just a few of many more options to come as we want our customers to truly create a space that truly reflects their club and members. Their dedicated in-house woodworking shop and master custom stainer allows them the flexibility to provide the customer with lockers that are custom matched to their environment. Hollman ensures that both your club and your members feel good in your locker rooms, knowing that your lockers are eco-friendly and LEEDmanufactured. Hollman’s UV-cured, zeroVOC finishes ensure that your locker room never has that chemical smell. Beyond your main men’s and women’s locker rooms, Hollman can also help you provide the best storage solution and locker-room settings in your club’s fitness center and spa. Hollman helps you to extend your clubs experience throughout your entire facility. Guests will appreciate your commitment to their wellness and comfort and recognize your facility as a cut above. Hollman Inc surpasses expectations, focusing on functionality and design, so your members enjoy comfortable surroundings and amenities of distinction with every visit.
Hollman, Inc. is the industry leader in locker design and solutions. They have manufactured more than ten million lockers for high-profile organizations, including major American golf courses, country clubs, workspace, fitness studios as well as collegiate and professional sports facilities. Hollman’s manufacturing philosophy focuses first on the customer and their members experience and then on storage functionality and design. From start to finish, Hollman is committed to best-in-class storage solutions and a customer experience like no other. All lockers are manufactured in the USA.
Hollman Inc. 1825 W. Walnut Hill Ln. Ste. 110, Irving, TX 75038 P: 972.815.4000 W: www.Hollman.com
www.clubandresortbusiness.com
2021
LEADERS IN CLUBS + RESORTS
Hoshizaki America, Inc.
Hoshizaki offers a variety of foodservice equipment to optimize any club and resort … while saving money and energy. From the kitchen, to the bar, and golf course, Hoshizaki offers both ice machines and refrigeration equipment for a variety of applications. Continuous innovation makes our ice machines and dispensers more efficient with increased ice production and a longer lifespan, which equals operation savings. Our refrigerators, merchandisers and prep tables have features to maximize temperature control and keep food safe while saving money on food and labor costs. Create the perfect cocktails with Hoshizaki’s exclusive line of specialty ice machines – made specifically for resorts and clubs that want a more high-end feel with custom detail. Take your cocktail presentation to the next level with specialty ice: 1 inch square, 1.8 inch sphere, and coming in the Spring of 2021, the impressive 2 inch cube. No more messy silicone molds or expensive third party ice vendors! The one inch square cube is a dense, clear, square cube that is offered in two types of ice machines: the IM-200BAC undercounter ice machine is perfect for under the bar and the IM-500SAB stackable ice machine sits on a large bin for more back of the house production. Large square cubes are great for cocktails or even iced tea, water and sodas. This past year, Hoshizaki announced the ever-popular sphere ice machine IM-50BAA-Q. The sphere ice machine fits easily under a bar for clear specialty ice (that looks remarkably like a golf ball) at your fingertips and produces up to 450 spheres a day. Spheres can be used in both the preparation and presentation of mixed drinks and cocktails. Use one sphere for an old fashioned or three to make the perfect mixed drink in a high ball glass. Find your next ice machine www.hoshizakiamerica.com. www.clubandresortbusiness.com
HOSHIZAKI is the world leader in the design, manufacturing, and marketing of a wide range of products for the foodservice industry including ice machines, refrigerators, freezers, prep tables, display cases and dispensers. With corporate headquarters in Peachtree City, Georgia, Hoshizaki America, Inc.’s continuous innovation and commitment to the highest standards ensures that our customers have exceptional quality products.
Hoshizaki America, Inc. 618 Highway 74 South Peachtree City, GA 30269 P: 800-438-6087 W: www.hoshizakiamerica.com
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LEADERS IN CLUBS + RESORTS
Innovative Club Management
Innovative Club Management has a proven track record of success, we guarantee our results, and is recognized by Club Resort + Business as a Top Innovator in 2020! We break from the traditional model of Country Clubs and Golf Clubs by providing unique experiences and amenities for all members and guests, with services geared specifically to the changing times and current market demands. We believe innovative hospitality is the cornerstone of an industry desperate for a new, fresh, and forward-thinking approach. Click on the link The ICM Difference and see how two minutes could change your Club’s future. Club Management | Guaranteed Results
Our Club Management services are perfect for Clubs that are looking to reinvigorate, reimagine, and relaunch. Many Clubs become frustrated when new ideas fail to ensure that the Club stays current with programming for Tennis, Fitness, Golf, and other amenities such as dining trends, new hospitality initiatives, and much more. We partner with Ownership or the Board of Directors to provide support, innovation, fresh ideas, systems, and tools to elevate the image and brand. We are at the disposal of Ownership and/or the Board to provide a complimentary operational review with a detailed action plan to “bridge the gap” between vision and execution. Many Clubs suffer from “little fish in a huge pond” syndrome, getting lost in a sea of other Clubs within a larger organization. We believe in providing a boutique approach, ensuring you do not get lost among the masses. We pride ourselves on being nimble and able to pivot based on your Club’s specific challenges and opportunities within its market. Too many Clubs sign long-term management agreements only to be lost in the sea of
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false promises and expectations. We don’t believe in the philosophy of “one size fits all,” but rather “one size fits one.” BENEFITS OF THE COMPLIMENTARY ‘BRIDGE TO SUCCESS’ PLAN
Conduit between operations and the Board of Directors and/or Ownership: No more awkward meetings or questions with operations. We take care with expertise for solutions and results. Complete audit of every department: We provide a detailed evaluation of current systems and processes. Do you know your 4 “P’s?” Do you have the right Product, Processes, People and Position to thrive?
Founded by Alex Hammill, our focus is elevating the experience for all of our Members by merging 200+ years of human capital from the latest restaurants, hotels and private club management, to create the most innovative team in the industry…welcome to Innovative Club Management. Recognized as a Top Innovator in 2020 by Club Resort + Business. 15 minutes could increase your profits by 15% more!
Innovative Club Management P: 724 780 5160 E: ahammill@innovativeclubs.com W: innovativeclubs.com Info: Our Approach | ICM Difference
Provide a clear and concise road map to relaunch, reposition and reinvigorate the entire Club: Are you pivoting with market trends? Are you gaining in market share? Work hand-in-glove with current operations team, Board Members, and ownership: New ideas and energy can be a powerful motivational tool. Customize your ‘Bridge To Success’ plan or ICM can manage the entire facility:
• Employee Evaluations & Recruitment • Capital Project Planning and Development • Professional Development • Food & Beverage • Agronomy Practices & Standards • Complete Operations Audit • Sales & Marketing • Expense Management • Risk Management • Finance and Accounting • Procurement • Legal
www.clubandresortbusiness.com
2021
LEADERS IN CLUBS + RESORTS
Johnsonville Foodservice ®
Johnsonville Foodservice Launches New Breakfast Lineup for Foodservice Operators
Johnsonville is now offering foodservice operators the chance to grow their breakfast sales with the launch of its first-ever, premium breakfast sausage lineup designed specifically for the foodservice industry. Johnsonville’s new premium breakfast sausage portfolio includes: • Fully Cooked Links available in Original, Maple and Turkey varieties (in .8 oz. weight); • Ready-to-Cook Links, available in Maple and Original varieites (2.0 and .8 oz. weight); • Fully Cooked Patties, available in Original and Turkey (2.0 and 1.5 oz. weight) Johnsonville breakfast products are prepared using a higher meat-to-fat ratio, which provides a better yield, less shrinkage after cooking, and better overall flavor and texture. Due to their no-compromise production process, Johnsonville products have also been proven to have superior holding times in the kitchen, in a grab-and-go displays, or on a buffet.* Made with premium cuts of pork or turkey, Johnsonville products have become a preferred product in home kitchens for years. The 75-year old family-owned company has built a reputation as a preferred breakfast sausage brand in the
Johnsonville® is dedicated to the foodservice operator’s success. No matter the segment served, Johnsonville provides solutions that solve the challenges operators face. Johnsonville offers a variety of quality products and programs designed to help foodservice businesses thrive.
retail environment, backed by research showing that 70% of U.S. consumers describe Johnsonville breakfast sausage as “craveable**.” “It’s our goal for foodservice operators who add Johnsonville their menu can yield wide consumer appeal while creating a powerful point of difference in the competitive breakfast market segment,” said Craig Yoder, Sr. Product Marketing Manager for Johnsonville. “We believe that brand recognition can help operators improve their breakfast traffic and their sales.” Whether it’s Johnsonville’s sausage links or patties, every fully cooked and ready-tocook product offers key quality differences that can set any breakfast menu apart from competitive brands. The new Johnsonville breakfast sausage portfolio is made with: • Premium cuts of pork • All-natural pork and turkey • No binders • No high-fructose corn syrup • No added MSG • No nitrates or nitrites • No artificial colors or flavors • Collagen casing
Johnsonville employs approximately 3,000 members globally. Founded in 1945 by the late Ralph F. and Alice Stayer, the privately held company remains family owned today and is based in Wisconsin. To learn more and see all Johnsonville foodservice products, visit foodservice. johnsonville.com.
Johnsonville® Foodservice W: www.foodservice.johnsonville.com
*Based on Cooking & Handling Testing, 2019. Johnsonville sausage products have shown holding times up to 4 hours (2 hours for turkey). **RTC Breakfast Sausage Links Consumer CLT & Operator Triads, April 2019.
www.clubandresortbusiness.com
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Jonas Club Software Jonas Club Software is the industry leading provider of technology to private clubs. With more than 2,300 clients in over 25 countries worldwide, Jonas Club Software serves clubs based everywhere from San Diego, to New York City, to Dubai and back again. The recipient of numerous awards, Jonas Club Software offers an integrated platform which is ever evolving to meet the changing needs of clubs. Built on the philosophy of integration over interfacing, every module is designed to work together no matter how customized a club’s implementation is. Today Jonas Club Software offers more than 60 individual modules for clubs to choose from, which can be categorized in three ways. Back Office Applications include all that a club needs to ensure smooth operations behind the scenes. Everything from a customizable General Ledger, to multiple Payroll solutions and even cloud-based Business Intelligence are available.
Member Facing Applications are designed to engage members while putting more connectivity directly in their hands. The ClubHouse Online Website and Mobile App allow your members to make dining reservations, book tee times and manage all of their own club activities, while also allowing you to engage them through rich email marketing and push notifications. The Jonas Club Software technology is backed by our industry leading support and professional services teams. Offering 24 hour a day support, technical assistance, and a myriad of online resources and training options, the dedicated team at Jonas Club Software stands behind their products, supporting them, and clubs like yours.
Jonas Club Software helps clubs thrive by focusing on the creation of exceptional experiences. These experiences are delivered through industry leading services, integrated applications, innovative technology, and long-term partnerships with the clubs we serve. With applications ranging from Accounting to Point of Sale, Bookings and Reservations, websites and Mobile Apps, Jonas Club Software is the standout choice for clubs driven to offer exceptional member experiences. For more details visit www.jonasclub.com
Jonas Club Software 8133 Warden Ave, Suite 400, Markham ON, L6G 1B3 P: 800.352.6647 W: Jonasclub.com
Front Of House Applications enable your staff to provide the highest levels of service to your members. Food & Beverage staff can easily see member preferences at the Point of Sale and receive alerts of member allergies or dietary restrictions, while Pro Shop staff always know when members are booked to play so bags can be pulled and carts readied. Clubs can even have surveys automatically sent to members after a service experience to ensure their satisfaction. 28
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www.clubandresortbusiness.com
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LEADERS IN CLUBS + RESORTS
KE Camps The Country Club Summer Camp KE Camps will operate a children’s summer day camp at your club, an exceptional service for your Membership. Encourage families to spend time at your club by offering a quality program for their kids! Blending the warmth and energy of a traditionallyinspired summer camp with the welcoming atmosphere of your club is our specialty. We understand that member retention, value and experience are of the utmost importance and to that end, we are in constant communication with our partner clubs and ensure that every detail is covered as we plan and implement your camp. Camp success is secured by providing you with a highly qualified professional staff, attentive to the needs of every child, his or her parents, and club personnel. And… we handle everything, including but not limited to: Programming, Hiring & Staffing, Marketing Materials, Licensing, Customer Service, Administration, Insurance, and Camper Registration. For over 20 years, the KE Camps team has been bringing an unmatched sense of community and camp spirit to the country club setting. We are passionate about camp and its inherent values. It is a place for building confidence, developing leadership skills, gaining self-awareness, and creating lasting friendships. Campers are active through themed activities, community service, STEM challenges, arts and crafts, fun with foods, fitness, golf, tennis and swimming. Daily schedules and activity choices vary depending on location (although golf, tennis and swim are incorporated at the majority of camps), but what all KE Camps programs have in common is the commitment to a Camper Value System of S.M.I.L.E. and the true passion for kids and for camp apparent in every member of the staff team. The KE Camps program will blend seamlessly with your other junior offerings, not in competition with them. Our all-around program ensures that every child feels welcome at camp. Whether you are looking to create a camp from scratch, have a current program in need of overhaul, or simply want to take the pressure off your in-house team, camp is all we do – and we do it right at your club. www.clubandresortbusiness.com
KE Camps provides the highest quality in children’s summer camps for country clubs. The unique set up of KE Camps offers children opportunities to experience a variety of dynamic and innovative programs, all customized to the particular needs of the club. KE Camps is dedicated to creating a family-friendly and inclusive atmosphere at each of its partner clubs. We strongly believe this is accomplished by providing a joyful camp experience for each and every camper.
KE Camps P: 877.671.2267 F: 877.829.5556 E: dan@kecamps.com W: www.kecamps.com
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KemperSports DELIVERING SUCCESS FOR OVER 40 YEARS
Chambers Bay (University Place, WA)
Uniquely Dedicated. Distinctly Different. That’s more than just our motto—it’s our promise to each and every client. Who We Are
KemperSports builds, owns, leases and manages golf courses, resorts, athletic clubs and lodging venues, with specialized departments dedicated to providing clients with valuable insights for concrete business solutions. We understand that no two properties are the same, that’s why we deliver services that are thoughtfully tailored to each client’s needs. We offer management expertise in every facet of a best-inclass golf experience, from operations and maintenance, to hospitality, sales, merchandising and marketing. Our team of over 6,000 industry specialists are here to help clients advance their objectives and execute on strategy. We begin by developing a customized approach to meet the specific needs of each client. Whether your club is striving to attract new members, has seen a reduction in revenue, seeks to host a high-profile tournament, requires a clubhouse renovation, or is undergoing a rebrand, we partner with you and our industry connections to create a pathway to success. Once our plan is established, we work alongside our clients to ensure its effective implementation. Our goal isn’t to find problems, but rather discover solutions that can be readily applied to enhance your
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overall member and guest experience. A family-owned business guided by its core principles, KemperSports is one of the industry’s most trusted names. Through our core values of tradition, honor and integrity, we have formed lasting relationships with partners and organizations throughout the country. Rooted in our TrueService training program, KemperSports is a leader in providing unparalleled customer service. We look forward to continuing our legacy of excellence in what will be an exciting and opportunity-filled 2021. Take the next steps in fulfilling your business’ potential, contact KemperSports and experience firsthand how we can help you achieve success.
Founded in 1978, KemperSports has a rich history as a family-owned business with more than 7,000 staff members. From our first development project at Kemper Lakes Golf Course to our award-winning portfolio of over 130 facilities, including many nationally-ranked courses and tournament venues, our clients are at the core of the KemperSports family. With a longstanding history of innovation and superior client solutions, KemperSports takes a unique, customized approach to each client. We employ the best people in the industry and provide ongoing education and continual review of processes to provide our clients with operational excellence and exceptional customer experience.
KemperSports 500 Skokie Blvd., Suite 444 Northbrook, IL 60062 P: 847.850.1818 W: www.kempersports.com
Streamsong Resort (Bowling Green, FL) www.clubandresortbusiness.com
2021
LEADERS IN CLUBS + RESORTS
Landmark Golf Course Products Podium
First impressions go a long way. The Bag Drop is the first thing your members and guests will experience at your club. Furnishing the bag drop with a completely customizable Podium and Bag Rack from Landmark Golf Course Products, complete with your choice of logo application will show your members and guests the quality they are about to experience. Enhancing your bag drop area with breathtaking Landmark furnishings is sure to leave an impression.
Ice Chest
Landmark’s Ice Chests are designed with function and ease in mind. Compression dampers offer an easy open and close option while the decorative spigot offers easy drainage to clean and sanitize the cooler. Integrating Landmark’s Ice Chests throughout your property offers grab-and-go self-service amenities for members and guests, so they can get back to their game. Try adding your logo to further enhance your brand recognition.
Landmark Golf Course Products is a proud Wisconsin-based company. Each of our furnishings are designed and crafted in Wisconsin with durability and longevity in mind to hold up to the demands of our subzero winters and humid summers. Our superior craftsmanship and excellent customer service have made us the preferred provider of on-course furnishings for highend clubs worldwide. We go a step further offering personalizing options to ensure all furnishings are well branded and consistent across your property.
Landmark Golf Course Products W184 S8425 Challenger Dr. Muskego WI 53150 P: 888.337.7677 W: www.rinowood.com
Amenity Station
Whether you are rushing off to the first tee or making a muchneeded pit stop at the turn, Landmark’s Amenity Stations offer a self-service station for members and guests to refill and refresh. Customizable to any Ice/Water Machine you prefer, our amenities stations offer instant refreshment without the need for staff. Each unit is built to order allowing options that best suit the needs of your club. Putt Park Beverage Tee
What better way to enhance the experience at your practice facility than Landmark’s Putt Park Beverage Tee? A favorite “tee marker” for putting courses as well, the Putt Park Beverage Tees add an attractive visual element while serving the functional purpose of holding your members and guest’s drinks. The round medallion below or an optional cast metal medallion above offer personalizing options that will surely add some fun to your practice facility.
www.clubandresortbusiness.com
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McMahon Group
McMahon Group – The Source For Private Club Excellence™ McMahon Group is a private club strategic and facility planning firm composed of past club presidents, general managers, survey specialists and architects serving over 2,000 private clubs worldwide for 38 years. McMahon Group, as the leading innovators in the private club field, has won approval for over $2.5 billion in facility projects, created new clubs and worked with existing clubs in their quest to change with the times while also maintaining their respected traditions.
McMahon Group McMahon’s Strategic & Facility Planning
The secret to developing great clubs and keeping them that way is knowing and pursuing a club’s mission. Of course the mission or purpose has to be the right one. It must clearly define who a club serves, what it must provide, the desired quality and finally, what makes it unique in its marketplace. The mission is especially important in guiding a club’s board and manager in addressing facility improvements. A club must provide facilities with programs and operations that drive at least 50% of members to be not just ‘satisfied’, but to be ‘very satisfied’. This is no easy task, but McMahon Group has developed a way to do it, and it all begins with the Refresher. It’s the ‘cut through the redtape’ approach to club strategic planning that with good input from a membership survey allows the club’s Board and General Manager to set the strategic course to make important decisions strategically. By spending just six weeks in doing the Refresher, the Board and General Manager with McMahon’s planner clarifies its club’s mission, establishes the 3 or 4 most important goals (not 10 or 12) and then develops specific action plans for achieving each goal in the coming year.
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The Facility Improvement Goal – It seems the facility goal always is a top priority in most club strategic plans as it can be such a game changer in driving club success. General managers across North America tell us over and over that providing the right facilities is the single most effective way to attract new members without using fire sales on member fees. Thus facility planning must start with strategic planning. They are not the same thing as McMahon’s new Refresher, as it identifies the need and ways to achieve club success in programs, recreation and objectives. This then opens the door on what facilities are needed to help achieve a club’s mission for success, in driving member usage in attracting and retaining membership and ultimately in building the right facilities. McMahon’s Planning Process is simple, easy to complete and effective in getting membership approval. It begins with the Refresher strategic planning, then surveys the members to confirm Refresher strategies, especially in facilities and finally develops architectural solutions that are feasible and effective in achieving what existing and future members want and need to become ‘very satisfied’ with their club experience. This is the McMahon Way to refresh, survey and build facilities that has no equal in the private club world.
670 Mason Ridge Center Drive Suite 220 St. Louis, MO 63141 P: 314.744.5040 E: info@mcmahongroup.com W: www.mcmahongroup.com
www.clubandresortbusiness.com
2021
LEADERS IN CLUBS + RESORTS
Montague Montague Innovation Ensures Club and Resort Operators Thrive
Today’s clubs and resorts compete with high-end hotels and restaurants for discriminating patrons who want enticing menu selections and memorable dining experiences. A leader in this highly-challenging segment for decades, Montague delivers the kitchen equipment these exceptional venues need to impress patrons and prosper. With a complete selection of premium and versatile cooking and refrigeration equipment, chefs can count on Montague’s innovative designs and legendary performance. Montague has focused on their customers’ changing needs with the development of hot/cold equipment and flexible cooking solutions which has made the company a market leader.
Products that bring more to the table
A true front-of-the-house performer, the Excalibur® UDC Plug-and-Play Island Suite lets operators effortlessly replace or reposition equipment to suit menu changes, seasonal dishes, and shifts in volume. It also enhances communications between cooks through its unobstructed design. Modular utility distribution, configurable utility connections and ingenious features can empower a chef’s creativity while providing a remarkable ROI.
www.clubandresortbusiness.com
Offering optional refrigerated bases, Montague® Legend® Steakhouse Broilers produce exceptional infrared, highspeed radiant heat to cook the proteins guests love. Intense infrared heat waves are directed downward by the radiants, exposing all meat surfaces. Cool air passes up and over the meat, supporting perfect combustion to maintain radiant temperature. These broilers keep proteins within easy reach, Legend® speeding production Steakhouse Broiler and enhancing freshness. What’s more, advanced Turbo Coil refrigeration delivers precision temperatures—without icing—for unprecedented cooling power where chefs need it. Like all Montague products, the UDC Island Suite and Steak House Broiler are proudly made in the U.S.A.
More operators put Montague on the menu
At a table, in-room or by the pool, club and resort guests expect their food to rise to the occasion. With Montague innovation and quality in the kitchen it always will. Proudly manufactured in the U.S.A. by skilled craftsmen, Montague offers powerful, high-volume, heavy-duty equipment for any foodservice kitchen. From island suites to ranges, ovens, ranges, fryers and more, Montague has been dedicated to bringing the world premium-quality cooking equipment since 1857.
The Montague Company 1830 Stearman Avenue Hayward, CA 94545 Phone: (510) 785-8822 Toll Free: (800) 345-1830 www.montaguecompany.com
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Outdoor Lighting Perspectives Create the ultimate first impression with stunning outdoor lighting.
Established in 1995, Outdoor Lighting Perspectives (OLP) is the nation’s first and largest full-service landscape and architectural lighting company. With over 150,000 installations nationwide, OLP is known for custom design that will provide beauty, safety and security for hospitality properties. OLP offers stunning handcrafted copper and brass LED fixtures, meticulous installation, ongoing maintenance and superior service for each client.
OLP Corporate Headquarters 2426 Old Brick Rd Glen Allen, VA 23060 Impress your members and guests each and every evening with professional outdoor lighting. Outdoor Lighting Perspectives (OLP) specializes in custom lighting design, meticulous installation and ongoing maintenance for hospitality properties nationwide. We offer a variety of lighting design options including curb appeal lighting, bistro lighting, landscape lighting, pathway lighting and holiday lighting. With professional landscape lighting, your guests can enjoy your outdoor spaces long into the evening while also adding security—making it one of the most rewarding investments in your business. Our lighting designers will walk your property with you during one our complimentary design consultations to find the perfect design that fits your investment level. Our premium LED brass and copper fixtures and superior warranties will help give you peace of mind that your lighting system will last for years to come. And with our Annual Maintenance Plan, we can help ensure your lighting system continues to look as good as the day it was installed.
P: 804.999.5847 W: outdoorlights.com
Holiday lighting designed to impress
Looking for no-hassle holiday lighting? OLP can help dazzle your guests this holiday season with our beautiful outdoor holiday lighting displays, including rooflines, trees, wreaths, and garlands. Our trained technicians will design, install, remove and store your holiday lighting so you don’t have to lift a finger. You take care of your guests, and we’ll take care of you. Contact us today for a complimentary design consultation at outdoorlights.com. 70
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LEADERS IN CLUBS + RESORTS
Peacock + Lewis
Architects and Planners, LLC
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I have personally known Brian and his excellent team since 2014 … when I first started my tenure at Ocean Reef Club. The work that Brian did for us at ORC was outstanding. Since starting my own private club consulting club, I have chosen Brian and his company as my “go to” architects and planners for all my clients, most recently The Briland Club in Harbour Island, Bahamas. In my humble opinion Brian and his team are the very best in the business … they just GET IT! For me “perfection is just a starting point” and Brian and Peacock + Lewis epitomize my personal and company philosophy. I am privileged and honored to give Brian and his dedicated team my highest recommendation!
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- Michael Leemhuis CCM, CCE, PGA Master Professional, Principal, Leemhuis Consult, LLC
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In the 20 + years of working with Brian Idle and Peacock + Lewis I can attest to their creativity, professionalism, and ability to bring valuable industry insight and partners to the table. They listen to the Club’s needs then bring unique ideas with out of the box thinking. We continue to work with them today!
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- Brian Kroh, CCM, General Manager, John’s Island Club
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I would recommend Peacock + Lewis. Brian Idle provided the master planning expertise as well as the all-important “selling” of the proposed renovation project during the Town Hall phase. After that, we engaged P+L to handle the design and interior decorating, which was done very well. We thought they listened to us and understood our needs for a traditional clubhouse that harmonized with the existing facilities that we did not remove. They suggested many enhancements to our vision for the interior that we really liked. Our membership is most pleased with the outcome and so is management.
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- Michael Mooney, CCM, CCE, General Manager/COO, Naples Yacht Club
I have had the pleasure of working with Brian and his team for the last ten years, and I could not be prouder of the relationship we have built. They have been a key factor in the success of many, many construction projects at Mediterra, and I look forward to our continued partnership in the years to come.
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- Carmen MauceriGeneral Manager/COO, The Club at Mediterra www.clubandresortbusiness.com
Peacock + Lewis Architects and Planners, LLC is a premier club amenities design firm with a rich history of designing award-winning “Clubs of Distinction”. Since its founding in 1961, Peacock + Lewis has focused on top-tier service and exceptional design to reach unparalleled achievement in private club Master Planning, Architecture and Interior Design. Whether planning remodeled or new amenities, the design professionals at Peacock + Lewis strive to meet each unique requirement to assure a transformative outcome for the client. The extensive experience gained since designing the first Peacock + Lewis clubhouse in 1961 ensures top quality design and documentation for all hospitality projects regardless of size. Brian Idle, president of Peacock + Lewis, draws on more than 35 years of hospitality and club experience to inspire the P+L team to successfully complete award-winning projects worldwide. Over its nearly 60-year history Peacock + Lewis has created club amenities that are cost effective and functional as well as attractive to provide timeless enjoyment and lasting value for members and owners.
Peacock + Lewis Architects and Planners, LLC North Palm Beach Office 1295 US Hwy One Suite 200 North Palm Beach, FL 33408 Phone: (561) 626-9704 Fax: (561) 626-9719 Naples Office 1610 Trade Center Way; Suite 5 Naples, FL 34109 Phone: (239) 631-2332 Fax: (239) 300-6402
Mr. Brian Idle (AIA, President) brian@peacockandlewis.com
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LEADERS IN CLUBS + RESORTS
Perennials and Sutherland L.L.C. The Perennials and Sutherland, LLC companies are icons and acknowledged leaders in the international design industry. Founder David Sutherland and CEO Ann Sutherland share an ingenious talent for curating the finest interior and exterior collections of luxury furniture, fabrics, rugs and accessories. Based in Dallas, Texas, the company is comprised of Sutherland Furniture, Perennials Luxury Performance Fabrics, and David Sutherland Showrooms. For decades affluent clients have chosen Perennials and Sutherland for the elevated level of luxury the brands bring to their homes. Today they expect equal luxury when traveling. Perennials and Sutherland provide a wealth of outdoor furniture, outdoor accessories, fabrics, and rugs that enhance guest experiences at any luxury hospitality location. Distinguished by comfort and craftsmanship, Sutherland is the world leader in luxury outdoor furniture. Sutherland partners with renowned global names like Vincent Van Duysen, Christophe Delcourt, Philippe Hurel, and Rose Tarlow to create one-of-kind handmade pieces. The exquisite design and impeccable craftsmanship result in unique pieces that are built to last. Our sister company Perennials takes Sutherland pieces to the next level with over 1,500 stain, mildew and UV resistant cushion and upholstery fabrics, crafted with 100% solution dyed acrylic fibers. Perennials fabrics and rugs are recognized as the designer’s choice for contract and residential applications. Perennials’ designers push the limits to create fresh textures, patterns and colors that keep Perennials at the forefront of the design community. Perennials fabrics and rugs last for years and years, making them the economical choice for developers everywhere.
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Perennials and Sutherland L.L.C. 1600 Viceroy Suite 500 Dallas, TX 75235 W: www.perennialsandsutherland.com
www.clubandresortbusiness.com
2021
LEADERS IN CLUBS + RESORTS
PREFERRED CLUB Insurance Program PREFERRED CLUB is a national leader providing insurance and risk management solutions to Private and Semi-Private Golf & Country Clubs as well as City, Social & Athletic Clubs. Since its founding in 1993, PREFERRED CLUB has continued to provide unique insurance coverages and enhancements that no other program can match. PREFERRED CLUB works exclusively through the insurance agent or broker of a club’s choice. And their multi-carrier access maximizes the likelihood that they’ll have the right insurance fit for your club’s unique needs.
Preferred Club PREFERRED CLUB is the leading club insurance provider trusted with underwriting authority and proprietary access to “A” rated or better insurance carriers, which enables our underwriters to accommodate the broadest spectrum of risks in the golf industry with all lines coverage. Types of Golf Operations We Insure • Private golf & country clubs • Semi-private clubs • High end daily-fee courses • Social clubs • Tennis clubs • Private golf communities • Homeowners associations with golf • Golf management companies FEATURES • Industry expertise for more than 25 years • Proprietary coverage forms customized for the club industry • Competitive & stable pricing • Risk Management support to reduce frequency and severity of losses • Access to multiple, highly-rated insurance carriers www.clubandresortbusiness.com
COVERAGE HIGHLIGHTS • Proprietary PREFERRED CLUB Package • Building & Personal Property • General Liability • Commercial Auto for fleets • D&O / EPL • Pollution Liability • Cyber Liability • Excess & Umbrella Liability • Limits of $25M, $50M and $100M • D&O and EPL covered in the Umbrella • Workers’ Compensation
1301 Wright’s Lane East West Chester, PA 19380 P: 800.523.2788 ext. 300 E: marketing@preferredclub.com W: www.preferredclub.com https://twitter.com/preferredclub
GET A QUOTE Tell your Insurance Broker about PREFERRED CLUB, leaders in Golf & Country Club Insurance. We work exclusively through a club’s choice of insurance agent or broker, so ask your broker to contact us for a competitive quote or email us (marketing@ preferredclub.com) your insurance broker’s contact information to get a competitive quote at your next renewal.
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LEADERS IN CLUBS + RESORTS
Prestwick Golf Group CREATING SAFE OUTDOOR SPACES WHILE PROMOTING A TOUCHLESS GOLF EXPERIENCE
Since 1997, Prestwick Golf Group has been the leading resource for industry professionals to elevate their member and guest experience and make each round unforgettable. Our premium golf furnishings—including bag racks, bag stands, podiums, beverage solutions, tee markers, course signage, waste & recycling bins, towel valets, and now modern outdoor furniture—can be found in 63 Countries Worldwide and 86 of America’s 100 Greatest Courses.
Warm, Inviting Spaces Matter
With inviting commercialgrade furniture from Sister Bay Furniture Co, we’re equipped to help properties transform underutilized spaces that can unlock new revenue opportunities and keep members and guests engaged while maintaining safe social distances. Curated designs that are inviting can keep guests on the property longer and increase the likelihood of repeat visits in the future to drive additional revenue. Made from our signature maintenance-free recycled plastic material, the furniture is made for year-round use. Each piece is held together with 316 marine grade stainless steel hardware to withstand the harshest of weather elements. Additionally, each table and deep seating piece is reinforced with an aluminum support frame for added strength and durability. The recycled plastic material makes sanitizing easy, is maintenancefree, and won’t mold, rot, chip, or peel. Create a consistent and coordinated outdoor experience beyond furniture with our Hostess Stations, Portable Bars, and other site furnishings that provide convenience and safety to guests while elevating your property’s brand.
Prestwick Golf Group W248 N5499 Executive Drive Sussex, WI 53089 P: 844.334-0085 prestwickgolfgroup.com
Touchless Golf Experience, Tailored Solutions
Ensure players stay hydrated and safe with the convenience of touchless beverage solutions. We’ve put a lot of thought and consideration into our beverage solutions so that you don’t have to. Whether you’re looking for cooler boxes on the range, a water cooler enclosure on course, a hands-free water and ice dispenser in hightraffic areas, or a convenience station that provides amenities to guests safely outside, we have a solution that can be tailored to your exact needs.
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LEADERS IN CLUBS + RESORTS
Relay Dubbed the Walkie Talkie killer by Fast Company, Relay is the leading disruptor of two-way communication with its small form factor, durability, nationwide range, and cloud-based software. You can connect anywhere - anytime - on any device, eliminating the need for repeaters. Best part? Relay can survive being run over by a golf cart or submerged under water.
Relay Relay starts where the walkie-talkie stops. After realizing the many limitations that traditional walkie talkies endure and the expense that goes along with ongoing repairs and replacements, we knew there was a need to provide better communication to country clubs and resorts. It’s time to start using a device built for the future - not one that lives in the past.
E: tryrelay@e.relaypro.com https://go.relaygo.com/golf-compare
Connectivity
• Connects over WiFi and cellular network for seamless coverage across your course - no matter the size • Eliminates the need for repeaters
Durability
• Relay survives anything from drops in water to drops on concrete • Small and lightweight - no protruding, breakable parts like antennas • Less repairs and replacements translates into more savings
Better Communication
• Talk in groups or in 1:1 private conversations • Create unlimited channels • Wired and bluetooth headset capable • Use the Relay dashboard to track, manage and even communicate with your team
Get Started Risk-Free
• Try Relay for 30 days. If you aren’t 100% satisfied, return it for a full refund (we’ll even pay return shipping).
www.clubandresortbusiness.com
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COMMUNITY DISCOVER PURCHASING POWER ON… Broadline Distribution Program Regional Culinary Programs Hot & Cold Beverages Service, Equipment, & Supplies Turf Equipment Chemical & Fertilizers Landscape Supplies Golf Course & Practice Area Accessories Maintenance, Repair, & Operations Furniture, Fixtures, & Equipment Golf Carts and
much more…
For over 25 years, the ClubProcure team has been there for the thousands of golf courses and country clubs we serve as North America’s largest Group Purchasing Organization. Through good times and bad, the programs we provide empower our members to gain more competitive costs and operational insights. In our world today, everyone could use a helping hand. ClubProcure is here to lend you one.
www.clubprocure.com | 800-363-5480
PROUDLY SUPPORTING
2021
LEADERS IN CLUBS + RESORTS
RenoSys RenoSys provides swimming pool renovation and construction products to country clubs, resorts, and hotels across the US from its headquarters in Indianapolis, IN. 2021 will see the company enter its 32nd year in business with exciting enhancements to its core product line, and continued investments to help to streamline manufacturing and installation processes. RenoSys offers free quotes and consultations, as well as free samples. Swimming pools and aquatic facilities are a proven attraction for people of all ages. Their universal appeal means they are usually a focal point wherever they are. But what do you do if you are struggling to keep up with an aging pool that is deteriorating, and what options do you have if your members and guests want more than just a pool to do laps in?
For over three decades, RenoSys has been helping commercial and public pool operators to find solutions for the many issues they face with their pool vessel, interior surface, deck, and water circulation systems. RenoSys has developed its product line to allow for comprehensive renovations to take place without the need for costly, slow, and disruptive construction. www.clubandresortbusiness.com
We’ve got it covered. Water loss is one of the most urgent issues pool operators need to tackle. Common options such as repainting, plastering and replacing damaged tiles only stop leaks temporarily, and staying on top of patch up jobs soon becomes a hassle. The RenoSys PVC pool membrane is a commercial grade liner that spans your existing pool shell to cover cracks, holes or corrosion. The flexible 60mil PVC is hot air welded on site to ensure a perfect fit. RecDeck is a similar solution for problem pool decks and changing rooms. Because it can be installed both indoors and outdoors, the product is extremely popular with all types of aquatic facilities. RecDeck’s slip-resistant texture is embossed into the watertight PVC material, so it won’t wash away or wear down. Many factors contribute to the overall condition of a pool, so a renovation can be as simple as resurfacing your deck or it can be a complete overhaul of the pool’s interior and gutter recirculation system. Adding play features such as spray grounds and slides is another common option for clubs and resorts that are trying to attract or retain members with young families.
RenoSys 2825 E 55th Place Indianapolis, IN 46240 P: 800.783.7005 W:renosys.com
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LEADERS IN CLUBS + RESORTS
Selkirk TECHNOLOGY • EdgeSentry™: • Low-profile, lightweight and durable edge guard technology for a wellbalanced, solid paddle technology for a well-balanced, solid paddle • QuadCarbon™ Face - Proprietary bidirectional, cross-weave carbon fiber technology designed to achieve a larger sweet spot and longer resonance and provide consistency, maximum spin, and perfect feel. • X5™ Honeycomb Thick Poly Core • Advanced polypropylene honeycomb technology works in conjunction with the revolutionary QuadCarbon Face to absorb vibration while providing a larger sweet spot and a softer feel. • VANGUARD Geo Grip™ • Supreme comfort with enhanced wicking capability, improved traction, and premium style. Vanguard Hybrid Epic:
• Skill Level: Beginner to Pro • Average Lightweight: 7.4oz - 7.8oz • Average Weight: 7.7oz - 8.2oz • Height: 15.75” • Width: 8.0” • Grip Length: 5.25” • Grip Circumference: 4.25” • Sweetspot size: 9 • Price: $200 • Surface Area: Largest • Handle Length: Long handle (5.25) • Price: $200 • Available in both Midweight and Lightweight
Vanguard Hybrid Maxima: The newly re-engineered Maxima is built for power players. With a long handle and aerodynamic shape, the Maxima slices through the air with extra power and spin. • Skill Level: Beginner to Pro • Average Lightweight: 7.6oz 7.9oz • Average Weight: 7.8oz - 8.3oz • Height: 16.5” • Width: 7.375” • Grip Length: 5.625” • Grip Circumference: 4.25” • Sweetspot size: 8 • Price: $200 • Surface Area: Elongated Paddle • Handle Length: Long handle (5.625”) • Available in both Midweight and Lightweight and Morgan Evans Signature Edition
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Vanguard HybridMach6: With an elongated surface area integrated with our longest handle yet, the Mach6 allows you to dominate the court with a two-handed backhand. Tennis players will love the Mach6 reach and sweet spot.
• Skill Level: Beginner to Pro • Average Lightweight: 7.6oz - 7.9oz • Average Weight: 7.8oz - 8.3oz • Height: 16.5” • Width: 7.375” • Grip Length: 5.875” • Grip Circumference: 4.25” • Sweetspot size: 8 • Price: $200 • Surface Area: Elongated Paddle • Handle Length: Longest handle (5.875”) • Available in both Midweight and Lightweight and Lindsey Newman Signature Edition
Vanguard Hybrid Invikta:
• Skill Level: Beginner to Pro • Average Lightweight: 7.4oz - 7.8oz • Average Weight: 7.7oz - 8.2oz • Height: 16.5” • Width: 7.375” • Grip Length: 5.25” • Grip Circumference: 4.25” • Sweetspot size:8 • Price: $200 • Surface Area: Elongated Paddle • Handle Length: Long handle (5.25”) • Price: $200 • Available in both Midweight and Lightweight
Selkirk Sport is the brainchild of Mike, Rob, and Jim Barnes. Two brothers and a father embarked on their dream to create the market leader in pickleball paddle innovation and technology. Together with their families, the Barnes have strived to embody the core principle they have rooted into their business mission: uncompromising quality. Not only does this apply to delivering the foremost in creative excellence through highperformance equipment, Selkirk Sport strives to improve the pickleball community as a whole. We establish and promote the genuine integrity of the family-oriented, close-knit community that is at the heart of pickleball. As we promote the sport, we redefine the way the world views pickleball and inspire every generation to participate.
Selkirk 12037 N Tracey Road Hayden, ID 83835 P: 800.759.4326 E: support@selkirk.com W: www.selkirk.com
Vanguard Hybrid S2
• Skill Level: Beginner to Pro • Average Lightweight: 7.5oz - 7.9oz • Average Weight: 7.9oz - 8.4oz • Height: 15.75” • Width: 8.0” • Grip Length: 4.5” • Grip Circumference: 4.25” • Sweetspot size: 10 • Price: $200 • Surface Area: Largest • Handle Length: Medium handle (4.5”) • Price: $200 • Available in both Midweight and Lightweight
Backpacks We also offer three new backpacks: New Selkirk Tour Performance Backpack, New Selkirk Team Performance Backpack, and the New Day Backpack. These Pickleball bags are designed with no compromise. Made of the best materials and designed to be fit all your pickleball needs. www.clubandresortbusiness.com
2021
LEADERS IN CLUBS + RESORTS
Southern Aluminum The one and only linenless experts. Southern Aluminum has developed products with a proven return of investment, as we strive to provide solutions for all your meeting, banquet, and event needs. As the clear industry leader, we know today’s clubs call for flexible furnishings in ballrooms, lobbies, and retail spaces. Our Synergy Nesting Tables make a bold statement and are perfect for mobile buffets or display stations. Southern Aluminum’s latest offering, the MIX mobile bar system, is the ideal serving station for your events. Together with our time-tested linenless meeting tables such as the T2 Table™ or iDesign Table™, your club or facility will be ready for any future event! Linenless Equals Savings. It’s true that linens and their associated upkeep are a significant component of any club’s budget. Think about your sustained costs from the number of staff, set-up hours, and wages associated with using traditional linens. The laundry cost alone can be daunting. Costs will continue to add up that making a case for replacing your outdated tables may be easier than you think. Here are the significant reasons you will find savings while implementing a safer and more sanitary product for your operation. 1.Safe & Sanitary As we continue to adjust to the new normal, sanitation is critical. Southern Aluminum’s linenless furniture solutions offer the easiest forms of sanitation. By eliminating the need for linens, the need for handling potentially contaminated materials is reduced immediately. Sanitation becomes simple and seamless when all it takes is a quick wipe with a non-bleach disinfectant. Our products stand out as the perfect sanitary option for your next gathering and event.
Southern Aluminum is the leading manufacturer of linenless meeting and event furniture. Over the past 40 years, we have pioneered a wide range of products, including meeting tables, round and oval banquet tables, cocktail tables, nesting tables, mobile bars systems, and much more! Southern Aluminum’s stateof-the-art linenless solutions can complement the look of your club through innovative and customized products.
Southern Aluminum 5 Highway 82 West Magnolia, AR 71753 Phone: (800) 221-0408 www.southernaluminum.com
2.Laundry & Labor Costs The more successful you are at hosting gatherings and events that require linens, the more linenless furniture solutions will pay for themselves. If you launder linens today, you are already aware of the associated costs such as maintaining laundry equipment, using excessive water consumption, and the added labor costs of laundering, setting up, and striking your furniture that require linens. Southern Aluminum not only provides first-class linenless solutions but also excellent relationships!
Partnering with significant club leaders, such as ClubCorp, is our motivation for the continuing commitment of exceptional products and customer service. Owen Wright, the General Manager at the University of Texas Club, said, “We needed options to try and maximize our limited space availability when we designed the layout for our new suite level buffets. Southern Aluminum’s team introduced us to the vertical buffet shelf that allowed us more options and flexibility… Plus, they had a fantastic clean, modern look and were a nice compliment to the Southern Aluminum linenless tables that we already were utilizing.” As a proud table supplier for the University of Texas Club and hotels such as the Gaylord Texan, Southern Aluminum is passionate about accommodating all our customer’s needs in the hospitality industry! www.clubandresortbusiness.com
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SOUTHERN PRIDE
Southern Pride was founded in 1976 when Mike Robertson and his father, B.B., hand built and marketed their first rotisserie smoker. Today, over 24,000 smokers later, Southern Pride fabricates and assembles every smoker by hand in their 117,000 square foot manufacturing facility in Alamo, TN.
Southern Pride Distributing, LLC Quality doesn’t happen accidently. For foodservice in clubs and resorts, success is often attributed to investing in the right employees and equipment. Having dependable equipment that can consistently deliver high quality product is paramount for running a kitchen. The dependability of a Southern Pride smoker offers peace of mind and decades of profitability. The three most influential factors in selecting a commercial smoker for your kitchen include capacity needs, space and budget. Southern Pride offers three categories of equipment – Electric, Gas, and Mobile – with each providing a range of options to fit the individual needs of the customer. With 8 different models to accommodate various kitchen configurations and cooking capacities, there is a Southern Pride model for all foodservice applications. Southern Pride continually develops and refines equipment designs to meet the changing needs of the foodservice industry. Southern Pride equipment is designed with high-quality components, construction materials and techniques that ensure long service life. The accuracy of the controls, the ease of use, consistent heat, and superior convection, all combine for unmatched performance in the industry. All Southern Pride smokers are made in the US with 304 stainless steel, double wall insulated construction and the skilled craftsmanship of a 40-year old family business. Merge the impeccable design of a Southern Pride smoker with excellent distributor support, timely service, and durability and you’ll find an outstanding “before and after” purchase experience. Southern Pride smokers will allow your executive Chef to innovate new menu items and flavors that your club members won’t experience anywhere else. Visit southernpride.com to learn more about how your club can benefit from adding smoked dishes to your menu! 44
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401 S Mill Street PO Box 354 Alamo, TN 38001 W: www.southernpride.com
www.clubandresortbusiness.com
2021
LEADERS IN CLUBS + RESORTS
Strategic Club Solutions Proven solutions that give you answers, direction and results
STRATEGIC PLANNING & SURVEYS
We help you understand where you currently are, where you need to go, and how you’re going to get there. We combine industry experience, relevant data, and proven best practices to help you make better long- and short-term decisions. We start with understanding the objectives, challenges and opportunities by asking smart, strategic questions. Then, we develop a survey that offers clean, non-leading, custom questions to ensure your data is not corrupted. A strategic plan is only as strong as the data and insights you uncover. Our unique understanding of psychology and neuromarketing triggers allows us to get the right data from the survey and a leadership retreat to identify your strengths, weaknesses, and opportunities. You’ll walk away with key objectives and critical success factors to get stakeholders and Members on board with achieving common goals. We partner with you beyond the plan to keep you accountable and ensure everyone has specific action steps to succeed. We help you get results and we guarantee it.
“SCS dove deep into what makes us special and helped position us to use a different script as we grow our membership. Their perspective and expertise was crucial to the final product and its success.” - Brian Pizzimenti, CCM, General Manager/ CEO, Woodmont Country Club.
Strategic Planning • Surveys Marketing • Operations Branding • Search • Merchandising Club Consulting • Speaking GET A HEALTHIER CLUB AND MORE HAPPY MEMBERS Our award-winning team of industry specialists has years of experience working in and for private Clubs. This means: • We address symptoms, uncover root problems, and provide solutions for real change.
BRANDING, MARKETING & COMMUNICATIONS
Our team does Club branding like no other. Our mix of agency and Club experience combined with our exclusive brand identity process drives unmatched results. A Club’s story is crucial for aligning all communications and getting members to believe in who you are and what you stand for. You’ll get a clear brand identity guide outlining your story and personality, communication keys, and a narrative that makes you stand out. In addition, our communication services engage behavior and influence decisionmaking. We help with email, social media, newsletters, print collateral creation, custom content and more. Our talented designers create original logos and custom art for consistent, professional marketing that attracts and excites. These crucials strategies go beyond an ad campaign or brochure design to give you laser clarity on who your Club is and/or who it wants to become. Brand continuity across all platforms including virtual and in person are critical to delivering a strong on brand experience every time.
• We preserve traditions and uncover innovative opportunities to stay relevant. • We use proven best practices to design actionable and achievable strategic plans. Contact our full-service consulting firm for a complimentary consultation today.
Strategic Club Solutions 10556 N Port Washington Road, Suite 202 Mequon, WI 53092 P: 262.661.CLUB E: Results@StrategicClubSolutions.com W: www.StrategicClubSolutions.com
“True Club professionals with an understanding of member and guest needs, the leadership to coach and develop employees AND the ability to help deliver on bottom-line performance.” - Fred Fletcher, CCM, COO/General Manager, Woman’s Athletic Club of Chicago www.clubandresortbusiness.com
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Studio JBD (JBD) and Jefferson Group Architecture (JGA)
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The Worcester Club is thrilled with the outcome of our Master Plan project with Studio JBD and JGA. The results accomplished exactly what they were supposed to and have been nothing less than transformative. Nintynine percent of members initial reactions were quite literally wow. In the first three weeks of operation in October, food and beverage revenue was up by fifty percent. At this junction in time, it was important for the Worcester Club to make significant updates to its clubhouse and facilities. Member interaction and usage of the club have increased dramatically, a direct result of our project with Studio JBD and JGA.
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- Richard LaPlant, Manager, Worcester Club – Worcester, MA
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Baltusrol has been working with Studio JBD and Jefferson Group Architecture for over a decade. It began with Strategic/ Master Planning and developed into multiple capital projects over a 15-year period and continues to be extremely successful. It has transformed Baltusrol’s facilities to the highest levels yet keeping the brand and tradition intact.
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- Kevin Vitale, CCM, General Manager/COO, Baltusrol Golf Club – Springfield, NJ 46
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Since 1983 Studio JBD and Jefferson Group Architecture have worked together seamlessly to successfully complete an array of award-winning hospitality design projects delivering full-service solutions for clubhouse master planning, architecture, interior design, and procurement. Our unique and integrated approach to each project’s distinctive personality and requirements, dedicating equal attention to function and form, results in innovative designs that are efficient, beautiful, timeless and cost-effective. Our vast experience at blending interior design and inspired finishes into a creative architectural solution has placed us among industry leaders in Private Club, Restaurant, and Residential design. We believe that where we live and spend our leisure time reflects and compliments our personality and lifestyle. Our staff is dedicated to creating spaces that we can call home, wherever we are.
Studio JBD (JBD) and Jefferson Group Architecture (JGA) 700 School St, Unit 2 Pawtucket, Rhode Island, 02860 P: 401.721.0977 www.JBDandJGA.com
Peter Cafaro Senior VP, JBD Director of Business Development, JGA PCafaro@JBDandJGA.com
www.clubandresortbusiness.com
2021
LEADERS IN CLUBS + RESORTS
Texacraft Texacraft has been an outdoor commercial furniture leader since 1975. For over 40 years, we’ve been a trusted and reliable source for country clubs and resorts. Texacraft is committed to not only providing a quality product, but a quality experience for all customers. We don’t just take pride in what we do – we take pride in how we do it.
THE TEXACRAFT ASSURANCE Partnering with Texacraft means more than just a quality product. Of all the things we build, relationships are by far the most important and we do it by building trust, consistency and accountability in everything we do. When you choose to partner with Texacraft, you’re getting a quality experience and complete peace of mind. From our prolific product line – designed by some of the industry’s most passionate and talented designers—to our commitment to on-time shipping and competitive pricing, you can count on us.
Texacraft Premium Outdoor Furniture for Clubs and Resorts
Our broad range of product types and styles feature the latest in industry-leading construction from durable Resinweave to powder-coated aluminum frames. This level of quality of commercial grade furniture extends itself to all our seating, lounge, and table products to add both elegance and comfort to any outdoor space. We partner with industry leaders to offer the highest quality in outdoor fabrics, durable slings, vinyl straps, synthetic wood and more for leading style, comfort, and durability for your customers to enjoy year-round. www.clubandresortbusiness.com
Our product line includes a wide range of outdoor furniture products including extruded aluminum, high quality resin wicker, dog park furnishings, umbrellas, outdoor cushions, and hundreds of fabrics. With over 40 distinct collections, we are a one-stop solution for any outdoor spaces need. Our products are designed specifically for contract and multiuse spaces with an emphasis on aesthetic appeal and durable design. The Texacraft product line has been thoughtfully curated to offer product solutions to any size space or design aesthetic. We offer an extensive collection of commercial outdoor furniture from contemporary styles, to traditional, bistro, and transitional. With boundless design and fabric selections available, our products can be customized to meet any outdoor furnishing needs.
1396 NE 20th Ave Suite 300 Ocala FL 34470 P: 800.327.1541 W: www.texacraft.com
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LEADERS IN CLUBS + RESORTS
Toro With roots dating back to 1914, The Toro Company was built on a tradition of quality and caring relationships. Today, the company is a leading worldwide provider of innovative products and solutions for the outdoor environment including turf and landscape maintenance, snow and ice management, underground utility construction, rental and specialty construction, and irrigation and outdoor lighting solutions.
The Toro Company is leader in Clubs + Resorts because we have been in the golf business for over 100 years. Today, as a global brand reaching over 125 countries, we hold a leadership position in nearly every equipment and irrigation category in which we compete. Throughout our history, using innovation to solve customers problems has been the hallmark of our success. We take pride in gathering insights from customers and providing them with solutions that exceed their expectations. The Toro Company strives to innovate industry-leading irrigation solutions that apply water more efficiently to turf, landscapes, and agricultural crops. The Toro Company continuously invests in many key initiatives that benefit the golf industry, including ongoing investments in: • Supporting golf industry organizations to help “grow the game” of golf (The First Tee, We Are Golf, The Masters Foundation, ANNIKA Foundation, Tee It Up for the Troops, and programs for the physically challenged) • Industry Associations and Leadership Groups Worldwide • Environmental Sustainability Research and Development • Education & Professional Development programs including the Dr. James Watson Fellowship
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Through a strong network of professional distributors, dealers, rental stores and retailers in more than 125 countries, we proudly offer a wide range of products across a growing family of brands. Together, these global brands are trusted by golf courses, professional contractors, underground construction professionals, groundskeepers, agricultural growers, rental companies, government and educational institutions, and homeowners – in addition to many sports venues and historic sites around the world.
The Toro Company W: www.toro.com
www.clubandresortbusiness.com
2021
LEADERS IN CLUBS + RESORTS
Triar Seafood
Triar Seafood The Chef’s Source.
TM
WHY TRIAR IS A LEADER IN CLUBS + RESORTS
1.800.741.FISH
HIGHEST QUALITY
Our network of talented day-boat captains harvest for only one to two days before returning with their catch, so you know the seafood is fresh. Triar Seafood is hand picked by our knowledgeable inspectors and individually examined for healthiness, size, weight, color and texture. Each fish must pass sashimi criteria: clear eyes, bright red gills, firm meat, and odorless, to be approved for shipment.
For over 30 years, Triar Seafood Company has been the discerning chefs’ source for the highest quality, responsibly harvested seafood. Triar has set the standards for freshness, quality, and next-day delivery in the seafood industry. Because of this, Triar Seafood is The Chef’s SourceTM for consistency, guaranteed satisfaction, and peace of mind when it comes to fresh seafood.
GUARANTEED SHELF LIFE
Because of Triar’s obsession for freshness and procedures, we guarantee 5-7 day shelf life for most species. Triar’s seafood is delivered to our federally inspected processing facility within a few hours after dockside approval. Kept at a consistent 33°F, it is then filleted, packed in ice, sealed and shipped in reusable containers via overnight delivery to your kitchen.
Triar Seafood UNSURPASSED VARIETY
Triar offers an unsurpassed variety from Florida’s pristine waters and beyond. Yellowtail snapper, fresh shrimp, swordfish, branzino, grouper, sashimi grade tuna, mahi mahi and stone crab claws are just a few items that are popular in the finest restaurants.
THE CHEF’S SOURCE
RESPONSIBLY HARVESTED
Triar’s owner Peter Jarvis is Chairman of the Board at the Southeastern Fisheries Association, whose mission is to defend, protect and enhance the commercial fishing industry by supporting honest conservation and management. All of Triar’s seafood is responsibly harvested and Peter actively seeks out alternative species for sustainability. www.clubandresortbusiness.com
2046 McKinley Street Hollywood, FL 33020 P: 800.741.FISH W: www.triarseafood.com
TM
Triar has supplied the finest seafood to Top Chef winners, the James Beard Foundation, US Winter Olympics, Taste of the NFL, Taste of the Kentucky Derby, as well as to discerning chefs at the best restaurants, private clubs, and luxury hotels. Chefs tell us they can see and taste the difference in our seafood. Call us at (800) 741-FISH (3474) today and ask Peter Jarvis how Triar can provide the highest quality seafood to your customers.
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LEADERS IN CLUBS + RESORTS
Tropitone Tropitone Furniture Company’s full-service manufacturing and distribution operations in Sarasota, FL, and Irvine, CA, provide the unique ability to deliver high-quality products and service efficiently and to meet each customer’s specifications. For more information and to see the full lineup of new product introductions visit www.tropitone.com.
Tropitone 5 Marconi, Irvine, CA 92618
Since Tropitone® Furniture’s beginning in 1954, the Tropitone brand has been synonymous of total performance in the commercial marketplace. With the widest selection of outdoor patio furniture styles, finishes, colors and fabrics, Tropitone furniture offers clients endless customization options throughout the hospitality industry. Furniture offerings range in style between contemporary, transitional, and traditional categories providing solutions to any outdoor area. The portfolio of commercial products is specifically designed for any public seating space, dining and poolside areas, bars, balcony spaces and more. As the go-to source for contract designers in the hospitality industry, we know how to beautifully craft a mood of escape and relaxation with our furniture. We also know that beauty is nothing without quality and that is why our design is not only about how something looks, but how it feels and functions over a lifetime. Tropitone’s outdoor patio furniture is exquisitely designed, flawless in form and function, and delivers an enjoyable outdoor experience. With the highest quality materials, vigorous testing of products, and responsive customer service, we offer a quality experience from start to finish. Tropitone products offer a wide range of product offerings from cast iron chairs and tables, fire pits, modular seating to padded sling lounges, woven chairs, site furnishings, umbrellas, and more. Every furniture order is unique and selecting from one of Tropitone’s many frame colors and mixing in fabric or vinyl adds the designer touch to any project. Our goal is to provide customers what they want when they want it — the first time, every time. 50
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T: 800.654.7000 E: sales@tropitone.com
www.clubandresortbusiness.com
2021
LEADERS IN CLUBS + RESORTS
The Verdin Company Family owned since 1842, The Verdin Company is the premier supplier of decorative post clocks with nearly 500 landmark installations worldwide. The 6th generation of the Verdin family of artisans lead the company with old-world craftsmanship, modern technology and innovation. Enhance the beauty of your course or club with a post clock by The Verdin Company. Honor the contributions of a key member. Establish a distinct identity. Accent a favorite gathering spot. Commemorate an important anniversary. A Verdin clock is a rewarding investment for your site.
OUR CLOCK MOVEMENTS
Founded in 1842, The Verdin Company has been making beautiful outdoor clocks for nearly 180 years. Through six generations of continuous family ownership, Verdin clocks grace the landscapes of nearly 500 courses in the U.S. and around the world.
OUR SHATTERPROOF CLOCK DIALS
Innovation and craftsmanship are the hallmarks of all Verdin clocks. Each Verdin course clock is designed and manufactured using the finest materials and latest technology. All are customized with your choice of dial style, color, and other aesthetic options. OUR STRUCTURAL COMPONENTS
... are lighter, rust-proof, and built to last compared to vintage clocks. Steel frameworks are support for the same state-of-the-art materials used in the race car and boating industries. www.clubandresortbusiness.com
... are professional-grade, and built to run accurately and consistently for years.
The Verdin Company
OUR CLOCK HANDS
444 Reading Road Cincinnati, OH 45202
... are substantial and distinctive, allowing them to be seen from greater distances.
800.543.0488 www.Verdin.com
... are designed to withstand practically anything thrown their way, including an errant tee shot. OUR MOONGLOW BACKLIGHTING
... light the dials up like a full moon with a warm, consistent glow; longlasting, environmentally friendly LED lighting systems will showcase your custom logo on the dial. OUR CLOCKS ARE WEATHERPROOF
... and are built to withstand the harshest weather conditions. OUR CLOCKS ARE UL TIMEPIECES
... complying with the rigorous standards set by Underwriters Laboratory.
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LEADERS IN CLUBS + RESORTS
W.Black Australian Wagyu W.Black is a premium Australian Wagyu Beef Program run out of South East Australia. With over 20 years of experience in the Wagyu Industry, and over 60 years of experience in the Australian Foodservice Industry we have worked hard to deliver a program that delivers on its promises. We focus on quality and consistency above all else, and look forward to partnering together to bring this unique product to your customers.
W.Black Australian Wagyu
A great product starts on the land. W.Black Australian Wagyu prides itself on the relationships we’ve forged with farmers renowned for best practice, ethics and sustainability. Our farms provide a superior environment for cattle that are Halal certified, Livestock Welfare Certified and with No Added Hormones.
Kylie Schuller North American Sales Manager P: 256.749.3987 E: kylie@andrewsmeat.com www.wblack.com.au
What sets W.Black Wagyu apart?
• Flavor The natural Wagyu earthy- caramel sweetness shines through. A silky texture, rich in good fats, Omega 3 and Oleic acid. The White Grain based diet allows the unique flavor profile to shine. • Grading – Independently graded using the AUS-MEAT Australian grading system provides rigorous independent grading. Customers can be confident in the consistency and integrity that W.Black delivers every time. • Genetics –utilising a unrivalled lineage of fullblood Wagyu Sires. Genetics are DNA tested for marbling, eye muscle area and growth rate to deliver superior Wagyu cattle • Selection – only the finest cattle are chosen. Twelve months spent roaming on natural pastures, before a four hundred day bespoke Japanese white grain diet. W.Black Australian Wagyu is produced by and for the foodservice industry. We offer products for a wide range of applications and price point, benefits include long chilled shelf life, small pack sizes, high yielding specifications, range of Marble Scores and primal and secondary cuts available. 52
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www.clubandresortbusiness.com
2021
LEADERS IN CLUBS + RESORTS
YAMAHA Yamaha Golf Car sets the standard in performance, versatility, and comfort for golf, utility, and personal transportation vehicles so to inspire enjoyable experiences on and off the course. From the Drive2 collection to the new UMAX™ lineup, Yamaha continuously creates industry firsts and stays proven as The Easy Choice™.
We have a reputation for innovation. Yamaha Golf Car continuously draws from our 60+ years of motorsports roots to create industry firsts— we were the first to develop Electronic Fuel Injection for a golf car (resulting in the best gas mileage with the smallest carbon footprint); the first to create a golf car with fully independent fourwheel suspension for the smoothest ride in the game; and the first to develop the QuieTech gas engine that is almost as quiet as an electric motor. Technology is our driving force. Our golf cars host a series of cuttingedge features customizable to meet our customers’ unique needs. Both our Drive2™ QuieTech EFI and PowerTech AC models come standard with independent rear suspension (IRS), making for the most comfortable ride experienced in a golf car. Our gas EFI QuieTech® model has a 261-mile range and is the quietest golf car on the market. Our
electric PowerTech AC model offers rapid acceleration, a smooth uphill climb, and exceptional battery strength, topped off with a 6.5 horsepower motor. We also offer Motive T875-AGM batteries by Trojan—with a “Worry Free” Life of the Lease Warranty—as an option to our standard battery pack.
Yamaha Golf-Car Company 1270 Chastain Road Kennesaw, GA 30144 P: 866.747.4027 W: www.YamahaGolfCar.com
Collaboration is our cornerstone. As the Premier Partner and the Official Golf Car Company of the National Golf Course Owners’ Association (NGCOA), the Title Sponsor of the NGCOA Yamaha Golf Outing, and the three-time winner (2017-2019) of Golf Digest Editors’ Choice Award for Best Gas-Powered Golf Car, our vehicles remain the standard— proving time and time again why Yamaha is The Easy Choice™. We have a strong team of partners including multiple PGA sections, the International Light Transportation Vehicle Association, the National Golf Foundation, The First Tee, and the CMAA. We’ve sponsored Demo Day at the PGA Merchandise Show for a decade now, and we also continuously sponsor the Pro-Am at the RSM Classic. We’ve accomplished so much already, but we think the BEST drive of the day can still get even better.
www.clubandresortbusiness.com
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2021 L e ad e rs IN c l ub S + R e s o rt S inde x 2 Hemishperes ....................................................3 American Lamb Board ..........................................4 Barilla America, Inc. .............................................5 Bush’s Best ............................................................6 C2 Limited Design Associates .................................7 Chambers .............................................................8 Clubessential ........................................................9 Club Leadership Alliance ......................................10 Club Passport .......................................................11 ClubProcure .........................................................12 Cres Cor ...............................................................13 Designmaster Furniture .......................................14 Elavon ..................................................................15 Ethos Club & Leisure ............................................16 Eustis Chair ..........................................................17 E-Z-GO .................................................................18 FiberBuilt Umbrellas & Cushions .........................19 FLAT Tech, Inc. .....................................................20 Fore Supply Co. ...................................................21 ForeTees ...............................................................22 Game Changer Smoker by Norris Thermal ............23 Hollman Inc. .........................................................24 Hoshizaki America, Inc. .......................................25 Innovative Club Management ..............................26 Johnsonville® Foodservice .....................................27 Jonas Club Software .............................................28
KE Camps .............................................................29 KemperSports ......................................................30 Landmark Golf Course Products ..........................31 McMahon Group .................................................32 The Montague Company ......................................32 Outdoor Living Perspectives ................................34 Peacock + Lewis Architects and Planners LLC .......35 Perennials and Sutherland L.L.C. . ........................36 Preferred Club Insurance Program .......................37 Prestwick Golf Group ..........................................38 Relay ....................................................................39 Club Procure ........................................................40 Renosys ................................................................41 Selkirk ..................................................................42 Southern Aluminum ............................................43 Southern Pride Distributing, LLC ...........................44 Strategic Club Solutions ......................................45 Studio JBD and Jefferson Group Architecture ........46 Texacraft ..............................................................47 Toro .....................................................................48 Triar Seafood ........................................................49 Tropitone .............................................................50 The Verdin Company ...........................................51 W.Black Australian Wagyu ...................................52 Yamaha Golf-Car Company .................................53
ADVERTISER INDEX THE MONTAGUE COMPANY 800-345-1830 • montaguecompany.com
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SOUTHERN PRIDE www.southern pride.com
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www.clubandresortbusiness.com
AUTHENTIC FLAVOR AUTOMATIC CONTROL The SRG-400 comes with 45 sq. ft. of cooking capacity and expands to 87 sq. ft. with the purchase of additional racks. The small footprint and large capacity makes this model ideal for many foodservice applications. Family owned and operated, we proudly offer a network of distributors that take care of your Electric, Gas or Mobile configurations from start to finish. Southern Pride smokers are designed with high-quality components that help guarantee a long life, ease of use, accuracy of controls and consistent heat resulting in unmatched, dependable performance every time. Visit us online at southernpride.com today!
MADE WITH PRIDE IN THE USA
SUITE INSPIRATION!
Montague is the only manufacturer that provides full UL and NSF approval for the suite as a whole, including “non-Montague brands” integrated into the system.
MONTAGUE® CRUSADER® COOKING SUITES. Designed to deliver. Montague cooking suites unitize key appliances into a single production station. Crusader Island Suites heighten communication between cooks, speeding up service and enhancing creativity. They’re ideal for display cooking/kitchens. And, they offer superior reliability with utility distribution throughout the entire suite... no straining of appliances. Get inspired. It’s time to discover Montague!
® MADE IN USA
The Montague Company • 1-800-345-1830 • montaguecompany.com