Rivervoyages com Terms

DEPOSIT & INSTALMENTS TERMS & CONDITIONS General 1. In order to secure your booking you must pay the required deposit by debit or credit card and the Direct Debit payment schedule will be set up in the same transaction.

The remainder of your holiday will be paid in monthly instalments.

2. When selecting the option of paying by instalments, you’ll be able to select which day of the month to set as your scheduled monthly payment date.

3. When setting up your Direct Debit schedule, your Concierge will need your email address, bank account number and sort code and these details will be processed through the secure Direct Debit mandate. The bank account details must be those of the lead name customer on the booking.

4. You will receive a notification to confirm that the Direct Debit has been set up. You’ll also receive a notification to confirm your holiday repayment schedule.

5. You will be able to disregard any ‘Balance Due’ communications if you have selected to pay for your holiday in monthly instalments.

Low deposit offers 6. RiverVoyages.com periodically offers customers a low deposit option. In order to qualify, you must sign up to Direct Debit payment schedule and pay the low deposit by debit or credit card. The remaining deferred deposit as per cruise line terms and conditions will be required in full on or before the date specified in the relevant offer terms and conditions. The remaining deferred deposit will be taken as a bank transfer or as a Direct Debit and will be set up in the same transaction as the initial low deposit and the Direct Debit payment schedule.

7. If you cancel your holiday before the full deposit has been paid, the minimum cancellation charge is the remaining deposit amount as required by the cruise line plus RiverVoyages.com’s standard cancellation charge.

Cancelled Direct Debits or Failed Payments

8. We’ll attempt to collect your Direct Debit instalments on the agreed date(s). If the first attempt at collecting an instalment isn’t successful for any reason, we’ll make one further attempt to collect over the following seven days. If we still can’t collect payment, that particular instalment payment will be skipped. You’ll need to contact us to make this final payment by a suitable alternative payment method and by your final balance due date as shown on your booking confirmation. The remaining

payments will be collected as normal until the next failed payment and then the process will be followed as above.

9. If you cancel your Direct Debit payment schedule, you must inform RiverVoyages.com and advise how the final balance payment will be paid.

10. If you cancel your Direct Debit payment schedule, it cannot be reinstated and a new Direct Debit mandate will need to be agreed.

Changes to your Direct Debit Payment Schedule 11. Please contact us as soon as possible if you need to make any changes to the Direct Debit amount or date of the payment.

12. If you change your bank/current account provider, you will need to ask your new bank to transfer your existing Direct Debit to your new account to ensure your payment instalments are not missed. Please speak to your bank before contacting us.

Changes to your holiday booking 13. If the changes made are subject to an amendment fee from either the cruise line or from RiverVoyages.com, the fee must be paid at the time of change and cannot be included within the Direct Debit payment schedule 14. The changes to your booking will impact your Direct Debit payment schedule in the following ways: Continue with the Direct Debit payment schedule Pay outstanding extra amount at final balance due stage Increase in holiday cost OR Later departure date Reduction in holiday cost Later departure date and reduction in holiday cost Closer departure date

Amend the existing Direct Debit payment schedule to cover increased cost or reduce instalments

Cancel the Direct Debit payment schedule and pay the outstanding balance by the final balance due date

x*



x*

x



x*

x



x*

Contact us to discuss

*If you wish to discuss an alternative payment method with us, please get in touch.

Cancelling your holiday 15. If you cancel your holiday booking, you agree to pay the required cancellation charge as set out in the cruise line’s booking conditions and by RiverVoyages.com. If you have already paid more than the cruise line’s cancellation charge at the point we receive your notice to cancel (for example, because the Direct Debit instalments taken amount to more than the cancellation charge payable), we’ll refund the excess amount by BACS transfer to the account from which the Direct Debit instalments were taken. If you’ve paid less than the cancellation charge due at the point we receive your notice to cancel (for example, because the Direct Debit instalments taken amount to less than the cancellation charge payable), you agree to pay us the difference between the amount you’ve paid and the applicable cancellation charge.

You’ll have to pay this at the time you ask us to cancel your booking.

Data protection 16. The information collected for direct debit payments may be provided to: (1) the provider’s representatives (including internal and external finance, audit and tax advisers) who require this information for the proper performance of their authorised business activities associated with the day to day operational activities of the business, and/or (2) third party service providers who process and store your information on behalf of the provider outside of the European Economic Area, in accordance with the terms of our contract with the provider.

17. All the data collected through the direct debit payment processing system is mandatory to allow such processing and/or confirm such payment processing is in accordance with the provider’s policies and with applicable law. Without such information, the processing cannot be carried out. RiverVoyages.com and the provider have a legal agreement in place which provides for the protection of your personal data in accordance with all applicable data protection laws and regulations.

Personal data is protected by ensuring that any transfer of personal data outside of the EEA is governed by standard contractual clauses set by the European Commission or another legal mechanism approved as providing adequate protection for your personal data.

18. Information to be collected, stored, processed and/or processed, and/or transferred for direct debit payments may include (as applicable): name, e-mail address, address, bank account number and sort code, joint account holder’s name.