Cruise118.com Welcome Pack 2015

WELCOME TO

WELCOME TO It’s your cruise and at Cruise118.com, we’re here to make it truly yours.

itinerary is best suited for your needs to which suite or stateroom to choose.

Exceptional is our standard, which means that we use our extensive cruise industry knowledge, expertise and understanding to offer you a level of service far beyond that which you would expect from any other cruise retailer and one which has earned us numerous accolades and awards.

Our unique Cruise Concierge concept can be found at the very heart of both our business and our approach to customer service. Upon your first contact with Cruise.118.com you will speak to one of our dedicated Cruise Concierge, who will lead you through the entire process, from initial enquiry through to finalisation of your booking. Each of our Cruise Concierge is committed to providing you with the perfect cruise holiday and the perfect booking experience and will tailor your cruise exactly to your needs.

As well as offering you all the best deals and offers from the world’s leading cruise lines, we’re dedicated to providing you all the latest updates and information too and are always on hand to offer expert advice on all aspects of the cruising experience; from which ship or

WHY CHOOSE CRUISE118.COM? Award-winning service Each Cruise Concierge is committed to providing a flexible service tailored specifically to what you need.

Exclusive deals & more choice

Thousands of exclusive deals from the world’s leading cruise lines that you simply won’t find anywhere else.

Peace of mind

Fully ABTA and ATOL protected. Part of World Travel Holdings, the largest cruise retailer in the world.

Give us a call...

Call 0800 072 8981 to speak to your dedicated Cruise Concierge. You won’t be disappointed!

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WHAT OUR CUSTOMERS SAY Mr Ellis ★★★★★ Cruise118 managed our booking in an extremely helpful and professional manner. We were very impressed with the overall service and attention to detail.

Mrs Firth ★★★★★ Excellent service, very knowledgeable, friendly and helpful. We have used Cruise118 before and will continue to do so. Nothing is ever too much trouble.

Mrs Wragg ★★★★★ My cruise concierge was extremely helpful. She did her utmost to get me the best deal possible and researched various flights until the best one was found. She was very knowledgeable and I felt very confident with all aspects of the booking. or visit us online at www.SixStarCruises.co.uk OR VISIT:

iCruiseConcierge is just one of the many reasons to book your cruise holiday with Cruise118.com.

Your own personal website, tailored to your cruise holiday gives you access to view your booking online, book those all important holiday extras and contact your personal cruise concierge directly via email.

Features include: • The ability to view your cruise itinerary with a detailed review of each destination

• Essential extras including shore excursions, travel insurance and car parking

• Detailed information on your ship’s services

• Feedback facility to rate your booking journey

• Image gallery of your ship

• Holiday blog so that you can try your hand at travel writing and share your experiences

• Detailed review of your departure airport including flight information

• Personalised holiday countdown

• Detailed review of your cruise departure port including transfer plans

INTRODUCING OUR

Finest Collection When it comes to exploring the Far East, Middle East and Australia or South America, Galapagos and Antarctica, our Finest Collection brochures offer some very special holiday experiences. These informative guides contain expert and informative destination overviews as well as exclusive deals featuring not only sailings on some of the world’s best cruise ships but stays in carefully-selected hotels, too.

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Royal Caribbean guarantees each and every guest a fun cruise like no other. Prepare yourself for a holiday where the possibilities are endless.

Royal Caribbean prides itself on being one of the most acclaimed cruise lines in the world, with the awards to prove it.

From the largest Royal Caribbean ships in the world – Allure of the Seas and Oasis of the Seas – to the smaller ships in their fleet – Vision of the Seas and Majesty of the Seas – this incredible cruise line has an extensive selection of vessels to suit whatever you’re looking for.

With over 40 years of cruising knowledge and experience, you can be sure of a cruise like no other.

• Most modern and innovative cruise line at sea with many cruising firsts • FREE sumptuous cuisine throughout your cruise • Up to 26 different bars and restaurants on-board including 24-hour room service • The very best service, every day • All staterooms made for comfort and privacy • Interactive TV in every stateroom

With an enticing collection of cruises travelling to some of the world most beautiful and iconic places you can be sure that you will find the perfect cruise holiday.

From Europe to Alaska, the Caribbean to the USA, with Celebrity Cruises the world is just waiting for to be explored. Whether it’s a destination you have always dreamed of visiting, or you are yet to be inspired, step aboard and sail away in style with Celebrity Cruises.

• Five-star, award-winning luxury and service • FREE world-class cuisine with up to 29 classical and contemporary menu selections • FREE 24-hour room service • FREE entertainment every day and night • Up to 500 different wine selections • Private balconies on 85 per cent of staterooms

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With over 40 years of experience, Norwegian Cruise Line knows a thing or two about freestyle cruising and its award winning team can’t wait to greet you on-board to begin your cruise of a lifetime.

The line’s ‘Freestyle’ policy ensures that you will experience a cruise unlike any other. ‘Freestyle cruising’ simply means that you are free to do as much or as little as you like - and you can choose exactly when you would like to do it. Norwegian Cruise Line doesn’t have specific rules and regulations when it comes to dining, accommodation, entertainment activities or even dress codes, so you are free to enjoy your holiday, your way. This is a cruise line which is perfectly suited for families and couples looking for a relaxing and laid-back holiday.

• Most modern and innovative cruise line at sea with many cruising firsts • FREE sumptuous cuisine throughout your cruise • Up to 26 different bars and restaurants on-board including 24-hour room service • The very best service, every day • All staterooms made for comfort and privacy • Interactive TV in every stateroom

Fred. Olsen Cruise Lines is a family-led company that has been in the business for over 100 years. An expert line when it comes to cruising, Fred.

Olsen has a history which dates all the way back to 1948, when it was a liner-based cargo company. As a much-loved English treasure, Fred. Olsen appeals to countless avid cruisers and cruise critics alike.

This is a cruise line which sails to just about anywhere on the planet you’d want to explore. Due to the ships’ smaller size, they can easily slip into more remote, intimate and secluded ports that the larger vessels cannot reach, enabling you to explore a world that´s untouched by many cruise lines. Just some of the destinations you can discover include the Caribbean, the Mediterranean, the Arctic and Greenland and even the awesome Amazon River.

• Personal and friendly service • Traditional British cruising with sterling as the on-board currency • FREE meals and snacks throughout your cruise • FREE tea and coffee plus other drinks are at UK prices • Smaller ships with fewer passengers for a more intimate experience • Regional departures

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P&O Cruises prides itself on being Britain’s favourite cruise line, thanks to a great range of ships and quality on-board facilities, including menus designed by renowned chefs and plenty to keep you entertained during your voyage.

P&O Cruises’ ships are all fully equipped with everything you could need for a relaxing holiday. Some of the ships are adult-only vessels so for any couples and single travellers who would rather avoid children, you’ve the ideal option with a ship that maximises space for more peaceful activities. However, other ships in the fleet welcome families and have plenty to keep parents and children happy, so there really is a ship in the P&O Cruises fleet that suits every traveller.

• Award-winning cruising • Genuine and attentive service • Traditional British cruising with sterling as the on-board currency • A wide choice of en-suite, air-conditioned accommodations • FREE superb dining day and night plus room service • FREE entertainment day and night from dazzling West-End shows to dance classes and Guest Speakers • The very best service, every day • All staterooms made for comfort and privacy • Interactive TV in every stateroom

If the idea of experiencing cruising as it should be excites you and you’re looking for a traditional, refined and luxurious experience, then Cunard Line’s great array of sailings might be just what you’re looking for.

Having set sail on its maiden voyage in 1839, Cunard Line has gone on to deliver the ultimate travel experience with impeccable service and attention to detail. Expect a truly authentic style of cruising with highquality furnishings throughout designed to make you feel like you’re somewhere truly special every time you round a corner, whilst at the same time encouraging a relaxing atmosphere ideal for unwinding and enjoying a fun and peaceful holiday.

• The world’s most famous ocean liners • Luxurious and elegant cruising with a unique sense of occasion • Impeccable service from the classic white-gloved greeting to your attentive Stateroom Steward • FREE exquisite dining throughout your cruise • FREE entertainment with spectacular ballrooms and lounges • British signatures such as daily White-Gloved Afternoon Tea • Interactive TV in every stateroom

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Holland America Line has an impressive fleet and works continuously to expand and renovate it’s ships ensuring that its key value - “a signature of excellence” - is felt throughout. The line combines fine dining with enriching activities, offering passengers a unique and unforgettable journey.

Holland America Line boast a range of elegant mid-size ships in its fleet, big enough to offer plenty of things to do whilst you are afloat but not so big that they overwhelm passengers. Whether you enjoy cookery classes, game workshops, or arts and crafts, there´s plenty to get involved with during your time on-board. If you are looking for spacious and luxurious accommodation alongside an awardwinning service, then Holland America is the cruise line for you.

• Premium luxury five-star cruising • Spacious staterooms, most with ocean-views or private balconies • Mid-sized ships with fewer passengers for more personal service and attention • Gracious service with twice-daily housekeeping and nightly turndown service • FREE sophisticated cuisine day and night including five-course dinner menus • FREE entertainment and magnificent pools and spas

Founded in 1966, Princess Cruises have a fleet which is made up of 18 ships, each of which captures the imagination and boasts an intimate and personal touch to make sure you have a cruise of a lifetime.

On-board a Princess Cruises ship you are guaranteed an exciting and stress-free voyage as you indulge in different cultures and discover a whole new world of experiences. From the Piazza, the stunning centrepiece of each ship, cruisers can find their way to a truly extensive range of facilities. Whatever your interests, there’s something on-board for you to enjoy.

• Five-star, award-winning cruising • Warm and welcoming service • A relaxed, rejuvenating retreat at sea • FREE delicious, fresh food throughout your cruise • FREE on-board entertainment every day and night • Movies Under the Stars, a cruising first with complimentary blankets and popcorn

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With over 20 years of cruising knowledge, MSC can provides a cruise experience that’s second to none. This award-winning Italian cruise specialist prides itself on ensuring you receive the highest standard of hospitality.

You can look forward to a warm welcome and friendly smiles all around when you arrive aboard your vessel. MSC Cruises’ dedicated crew receive continual training to ensure that they provide you with the best possible service at all times, so you will be catered for in every way possible. From classical Italian artwork to iconic symbols of Italy, each ship in the MSC fleet has been designed with the Italian way of life very much in mind.

• Cabins equipped with en-suite bathrooms, body soap, shampoo, hair dryer and safe • FREE breakfast room service until 10am • FREE entertainment from Broadway-style shows to casinos at sea • FREE quality gourmet food at breakfast, lunch and dinner every day • FREE afternoon tea, snacks and midnight buffets • Family or adult-only swimming pools

Cruise & Maritime Voyages was founded in 2009, which makes it a relatively new face on the cruising scene. All ships in the Cruise and Maritime fleet offer a traditional British feel and excellent features to make sure you feel at home during your cruise.

The atmosphere on-board Cruise & Martime’s vessels is leisurely and friendly with the emphasis very much on attentive service, customer satisfaction and relaxation. Cruise and Maritime’s ships are the perfect size for accessing more remote destinations, inaccessible to larger vessels.

• Traditional smaller ships • British cruising experience • Comfortable cabin accommodation of our choice • Excellent service standards from friendly and very attentive crew • FREE delicious full board cuisine plus afternoon teas and late night snacks • FREE big show entertainment, cabarets and popular classic interludes

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What is your

DREAM HOLIDAY? Our incredible Cruise and Stay packages add more value than ever to your cruise. Whether it’s flight upgrades, superb hotel stays or even cruise excursions, we can provide everything you’ll ever need to create your ideal Cruise118.com voyage.

Choose your ship

Add your flights

Choose from a large range of ships, itineraries, dat es and destinat ions

Fancy upgrading your flight?

We can upgrade you to your preferred class of travel or regional departures.

Add a hotel stay Add your transfers

Whether it’s private overseas transfers, or your own hire car, we can make your cruise holiday as seamless as possible.

Any extras?

d amount of We can add an unlimite liday perfect, extras to make your ho s, airport including cruise excursion ts to worldwide lounge access and ticke events and attractions.

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HOLIDAY EXTRAS Shore Excursions Shore excursions are a big part of any cruise holiday, as you explore the many great ports that your ship visits and take part in a host of memorable experiences.

If you pre-book your cruise excursions with our preferred partner in advance, you can save up to 60 per cent against booking while on-board your ship.

Cruise Travel Insurance Insurance is a vital part of any cruise holiday and it covers you in case of any emergencies or problems that might occur while you travel. Cruise118.com work with an experienced cruise travel insurance partner, who is on hand to give you a competitive, comprehensive quote that provides you with complete peace of mind for your voyage.

Parking, Hotels, Lounges and much more We also have a full range of airport/port car parking, airport/ port hotels, airport executive lounges, chauffeur transfers to add on to your cruise holiday, all at exclusive reduced rates.

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