THE FRONT ROW
The official magazine of the WASHINGTON STATE INDEPENDENT AUTO DEALERS ASSOCIATION WSIADA.COM
707 Auburn Way South | Auburn, WA 98002 T: 253-735-0267 | F: 253-804-0844 staff@wsiada.com | WSIADA.COM
EXECUTIVE BOARD
Wasim Azzam, Board President All Right Auto Sales | President@wsiada.com
Badie Darwazeh, Board Vice-President Seattle Auto Haus | VPresident@wsiada.com
J.T. Curry, Board Secretary Motors Northwest | Secretary@wsiada.com
Emil Scarsella, Board Treasurer Town & Country Auto Sales | Treasurer@wsiada.com
CHAPTER PRESIDENTS
Vacant Position – North Cascade NoCascade@wsiada.com
Victor Perez – North Sound
Route527 Motorsports | NoSound@wsiada.com
David Magarrell – South Sound Auto Sales Consultants, LLC | SoSound@wsiada.com
Rachel Frankel - Vancouver
Top Auto Brokers | Vancouver@wsiada.com
Vacant Position – Yakima Yakima@wsiada.com
Vacant Position – Tri-Cities
Tri-Cities@wsiada.com
Vacant Position – Spokane Spokane@wsiada.com
AT-LARGE BOARD
Randy Fletcher, Board President (Emeritus)
In-N-Out Auto Sales
AJ Hamedian, Board President (Emeritus) Inline Motors
Ken Williamson, Board President (Emeritus)
John’s Auto Mart, LLC
WSIADA STAFF
Rick Olson, Director of Operations
Mila Froman, Membership Manager
Mary Walton, Accountant
PRODUCTION EDITOR
Professional Mojo
Copyright 2023 | WSIADA
With the new look comes some extra added features!
8 NEW TEMP PERMIT CHANGES COMING JULY 1
9 NICB REPORTS VEHICLE
THEFT ON THE RISE
In the past two years, 32 states (22 states in 2022 & 10 states in 2021, Indiana both years) have enacted new laws or amended their current laws to combat catalytic converter theft.
10 REPORT ESTIMATES 153K CATALYTIC CONVERTER THEFTS
CARFAX reports there were about 153,000 thefts of catalytic converters throughout 2022.
12 SPRING CHAPTER MEETINGS ARE IN THE BOOKS.
15 REV UP YOUR DEALERSHIP’S COMMUNITY ENGAGEMENT
4 RECALLS SET RECORD IN 2022
For the second consecutive year, more than 1 billion units of food, drugs, medical devices, automobiles, and consumer products were recalled in the U.S.
Simply existing in a community is not enough to establish a strong relationship with its members, leading to exemplary word of mouth, community loyalty and, most importantly, trust. To truly engage with their communities, independent dealers must go above and beyond. Learn how!
17 PROFESSIONAL ETIQUETTE: 4 TIPS FOR NEW SALESPEOPLE
6
Talent is a critical issue for car dealerships since they face challenges in retaining their employees due to the competitive nature of the industry and the high demand for skilled workers. Check out some effective strategies to reduce employee turnover.
Proper business etiquette is a key component in the toolbox of any successful sales person. The manner in which the salesperson is perceived by a potential customer is mission critical to the ultimate outcome of the interaction.
18 SERVICE PROVIDER DIRECTORY
20 READ & RESPOND QUIZ
THE FRONT ROW | WSIADA.COM MAY 2023 | 1
2 DIRECTOR OF OPERATIONS MESSAGE: WSIADA LAUNCHES NEW WEBSITE
3 EDUCATION FAIRS 2023: GET THE SCOOP ON EARLY BIRD REGISTRATIONS!
RETAINING TOP TALENT IN YOUR CAR DEALERSHIP
MAY 2023 10 AUCTION LISTING | 18 SERVICE PROVIDER DIRECTORY
