DEALER ALERT: Washington Department of Licensing, Dealer Temporary Permits
LEGISLATIVE UPDATES
The biennium 2023 Legislative session came to a close in April
How to Keep Your Used Vehicle Profit Margins High PLUS 4 Tips to Reduce Staff Turnover at Your Dealership
THE SCOOP ON SPEAKERS, AGENDA & EARLY BIRD SAVINGS!
EDUCATION FAIR EAST GET
JUNE 2023 • WSIADA.COM THE MAGAZINE FOR WASHINGTON INDEPENDENT AUTO DEALERS SINCE 1988 EAST-REGISTEREducation2023FairNOW AND SAVE BIG! SpokaneJuly18 SEE PAGE 3
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Image: Doubletree by Hilton, Spokane, WA
magauctions.com Score Some Summer Fun with MAG! Friday, August 4th 9:00 AM Thursday Night, August 3rd 7:30 to 10:00 PM | Pier 55 Featuring live music from Third Tuesday of every month at 1:00 PM with Timed Auctions on the following Friday - Monday NEW: MAG Highline Sales on MAG Now, Powered by EBlock! All information subject to change without notice. Private party for DAA Northwest customers by invitation only; no public admittance. For guests’ safety, no weapons, purses, or bags larger than a cell phone will be allowed in the concert gates; no outside food, beverages, pets, children, or cameras, please. Featuring Live on the DAA Stage! Don’t miss WSIADA’s Education Fair East on Tuesday, July 18th!
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The official magazine of the WASHINGTON STATE INDEPENDENT AUTO DEALERS ASSOCIATION WSIADA.COM
707 Auburn Way South | Auburn, WA 98002 T: 253-735-0267 | F: 253-804-0844 staff@wsiada.com | WSIADA.COM
EXECUTIVE BOARD
Wasim Azzam, Board President All Right Auto Sales | President@wsiada.com
Badie Darwazeh, Board Vice-President Seattle Auto Haus | VPresident@wsiada.com
J.T. Curry, Board Secretary Motors Northwest | Secretary@wsiada.com
Emil Scarsella, Board Treasurer
Town & Country Auto Sales | Treasurer@wsiada.com
CHAPTER PRESIDENTS
Tony Bonnallie – North Cascade Mission Motors | NoCascade@wsiada.com
Victor Perez – North Sound
Route527 Motorsports | NoSound@wsiada.com
David Magarrell – South Sound Auto Sales Consultants, LLC | SoSound@wsiada.com
Rachel Frankel - Vancouver Top Auto Brokers | Vancouver@wsiada.com
Vacant Position – Yakima Yakima@wsiada.com
Vacant Position – Tri-Cities Tri-Cities@wsiada.com
Vacant Position – Spokane Spokane@wsiada.com
AT-LARGE BOARD
Randy Fletcher, Board President (Emeritus)
In-N-Out Auto Sales
Ken Williamson, Board President (Emeritus) John’s Auto Mart, LLC
WSIADA STAFF
Rick Olson, Director of Operations
Mila Froman, Membership Manager
Mary Walton, Accountant
Lane Schulz, Retail Associate
PRODUCTION EDITOR Professional Mojo
Copyright 2023 | WSIADA
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3 LEGISLATIVE UPDATES
The biennium 2023 Legislative session for Washington State came to a close on April 23. This was the first legislative session to convene in all-person since the beginning of the pandemic lockdowns and restrictions shortly after the adjournment of the 2020 legislative session.
6 DEALER ALERT FROM WA DEPARTMENT OF LICENSING: DEALER TEMPORARY PERMITS
The existing e-permitting system will begin issuing the new temporary license plates on June 29. There is no workaround!
8 8 STEPS TO IMPROVE CUSTOMER SATISFACTION AT YOUR DEALERSHIP Great communication is about building relationships with your customers, beyond the sales relationship.
10 LAW FIRM SEEKS CONGRESSIONAL INQUIRY OVER HYUNDAI, KIA THEFTS
A California law firm representing some Hyundai and Kia owners in lawsuits against the carmakers over thefts is urging Congress to take action on the issue.
12 4 TIPS TO REDUCE STAFF TURNOVER AT YOUR DEALERSHIP
By leveraging technology, prioritizing benefits, and creating an enjoyable culture, you can build a stronger, more successful company that staff will want to stay with.
15 WHY CUSTOMERS PAY LATE, HOW TO GET ON-TIME PAYMENTS
In the auto industry, especially for buy-here, pay-here dealerships, finding options to get more consumers to pay on time is critical.
16 HOW TO KEEP YOUR USED VEHICLE PROFIT MARGINS
HIGH
Strap in because the rest of 2023 could be a bumpy ride for auto dealers. Several factors are converging to create a perfect storm of conditions that threaten used vehicle profit margins.
19 NIADA PARTNERS WITH SECURECLOSE
18 SERVICE PROVIDER DIRECTORY
20 READ & RESPOND QUIZ
THE FRONT ROW | WSIADA.COM JUNE 2023 | 1
EDUCATION FAIR EAST: GET THE SCOOP ON SPEAKERS & EARLY BIRD SAVINGS!
CONTENTS JUNE 2023 10 AUCTION LISTING | 18 SERVICE PROVIDER DIRECTORY
