FRONT ROW The official publication of the Washington State Independent Auto Dealers Association December 2022 the FTC on Data Breaches and Cyberattacks A Blueprint for Safeguards Compliance Succession Planning for Dealers in an Evolving Business Environment You Aren’t Doing Enough to Prevent Fraud Continuing Education –Burden or Opportunity? PLUS How has COVID-19 impacted the dealerships’ bottom line? Season's Greetings
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FRONT ROW the
The official magazine of the WASHINGTON STATE INDEPENDENT AUTO DEALERS ASSOCIATION WSIADA.COM
707 Auburn Way South | Auburn, WA 98002 T: 253-735-0267 | F: 253-804-0844 staff@wsiada.com | WSIADA.COM
EXECUTIVE BOARD
Wasim Azzam, Board President All Right Auto Sales | President@wsiada.com
Badie Darwazeh, Board Vice-President Seattle Auto Haus | VPresident@wsiada.com
J.T. Curry, Board Secretary Motors Northwest | Secretary@wsiada.com
Emil Scarsella, Board Treasurer Town & Country Auto Sales | Treasurer@wsiada.com
CHAPTER PRESIDENTS
Vacant Position – North Cascade NoCascade@wsiada.com
Vacant Position – North Sound NoSound@wsiada.com
David Magarrell – South Sound Auto Sales Consultants, LLC | SoSound@wsiada.com
Vacant Position – Vancouver Vancouver@wsiada.com
Vacant Position – Yakima Yakima@wsiada.com
Vacant Position – Tri-Cities Tri-Cities@wsiada.com
Vacant Position – Spokane Spokane@wsiada.com
AT-LARGE BOARD
Randy Fletcher, Board President (Emeritus) In-N-Out Auto Sales
AJ Hamedian, Board President (Emeritus) Inline Motors
Ken Williamson, Board President (Emeritus)
John’s Auto Mart, LLC
WSIADA STAFF
Brian Dansel, Executive Director
Rick Olson, Director of Operations
Mila Froman, Membership Manager
Mary Walton, Accountant
PRODUCTION EDITOR
Professional Mojo
Copyright 2022 WSIADA
CONTENTS DECEMBER 2022
6 A BLUEPRINT FOR SAFEGUARDS COMPLIANCE
There are many necessary elements to compliance, and it is unlikely that any one company does all those functions with its own forces.
2 WSIADA PRESIDENT: FTC ON DATA BREACHES AND CYBERATTACKS What auto dealers must know and do to safeguard the security of customer information
2 EVENTS CALENDAR
4 WSIADA EXECUTIVE DIRECTOR: ELECTIONS, THE MOST IMPORTANT ELECTIONS ARE THE LOCAL RACES; YOUR VOTE REALLY MATTERS! The polling data indicates that the Democrats will hold onto narrow margins in this state in both legislative houses, while the Republicans are poised to take the House and Senate at the federal level.
10 WHY ONE-MAN DEALERSHIPS NEED A CRM AS MUCH AS THE BIG GUYS
12 YOU AREN’T DOING ENOUGH TO PREVENT FRAUD Dealers need to implement what’s now considered everyday technology that can help them spot synthetic identity fraud before it happens.
14 HOW HAS COVID-19 IMPACTED THE DEALERSHIPS’ BOTTOM LINE?
The outbreak of COVID-19 had a significant impact on the automotive industry.
16 CONTINUING EDUCATION –BURDEN OR OPPORTUNITY?
5 SUCCESSION PLANNING FOR DEALERS IN AN EVOLVING BUSINESS ENVIRONMENT
Initiating a succession plan will bring relief in clarifying your goals and creating strategies that maximize the value of your business and legacy.
Continuing to learn about your craft through classes, reading, or online research has proven, through multiple studies, to increase income and prevent losses through error.
13 AUCTION LISTING
THE FRONT ROW | WSIADA.COM DECEMBER 2022 | 1
19 SERVICE PROVIDER DIRECTORY
20 READ & RESPOND QUIZ
2 CALENDAR OF EVENTS 18 MEMBERSHIP APPLICATION
