THE FRONT ROW
The official magazine of the WASHINGTON STATE INDEPENDENT AUTO DEALERS ASSOCIATION WSIADA.COM
707 Auburn Way South | Auburn, WA 98002 T: 253-735-0267 | F: 253-804-0844 staff@wsiada.com | WSIADA.COM
EXECUTIVE BOARD
Wasim Azzam, Board President All Right Auto Sales | President@wsiada.com
Badie Darwazeh, Board Vice-President Seattle Auto Haus | VPresident@wsiada.com
J.T. Curry, Board Secretary Motors Northwest | Secretary@wsiada.com
Emil Scarsella, Board Treasurer
Town & Country Auto Sales | Treasurer@wsiada.com
CHAPTER PRESIDENTS
Vacant Position – North Cascade NoCascade@wsiada.com
Victor Perez – North Sound
Route527 Motorsports | NoSound@wsiada.com
David Magarrell – South Sound Auto Sales Consultants, LLC | SoSound@wsiada.com
Rachel Frankel - Vancouver
Top Auto Brokers | Vancouver@wsiada.com
Vacant Position – Yakima Yakima@wsiada.com
Vacant Position – Tri-Cities Tri-Cities@wsiada.com
Vacant Position – Spokane Spokane@wsiada.com
AT-LARGE BOARD
Randy Fletcher, Board President (Emeritus)
In-N-Out Auto Sales
AJ Hamedian, Board President (Emeritus) Inline Motors
Ken Williamson, Board President (Emeritus)
John’s Auto Mart, LLC
WSIADA STAFF
Rick Olson, Director of Operations
Mila Froman, Membership Manager Mary Walton, Accountant
PRODUCTION EDITOR
Professional Mojo
Copyright 2023 | WSIADA
2 DIRECTOR OF OPERATIONS MESSAGE: WSIADA AT THE CAPITOL
A brief legislative update.
2 DEPRECIATION OF USED VEHICLES CONTINUES TO SLOW
10 WHAT MAY LIE AHEAD FOR WHOLESALE AUTOMOTIVE
As our industry continues to evolve, solutions like these create opportunities to give buyers what they need, when they need it, to be successful in their businesses.
11 ACCIDENTS BY THE NUMBERS –& A FEW TIPS BY TODD SHEPARD
Consider taking a proactive accident prevention stance by setting guidelines and expectations for your employees and customers.
12 FTC SAFEGUARDS RULE FOR AUTO DEALERS: SAVE YOURSELF FIVE FIGURES IN FEES & GET COMPLIANT NOW
6 CUSTOMER JOURNEY FOR CAR DEALERSHIPS
It is important for car dealerships to focus on creating an effective customer journey in order to promote customer satisfaction and ultimately increase sales. Learn how dealers can benefit from an optimized customer journey.
9 NIADA APPLAUDS FILING OF REPAIR ACT IN HOUSE
The legislation would ensure consumers have access to data relating to their motor vehicles, critical repair information, tools, and provide them choices for the maintenance, service and repair of their motor vehicles.
When it comes to regulatory agencies overseeing your dealership, the FTC is NOT one to be taken lightly!
17 5 PREDICTED AUTOMOTIVE TRENDS TO FOLLOW IN 2023
Convenience, high-quality customer service, and brand trust are becoming just as important to consumers as affordability; and will need to be focused on in dealership marketing.
18 SERVICE PROVIDER DIRECTORY
20 READ & RESPOND QUIZ
THE FRONT ROW | WSIADA.COM APRIL 2023 | 1
5 EDUCATION FAIRS 2023: GET THE SCOOP ON EARLY BIRD REGISTRATIONS!
CONTENTS APRIL 2023 8 AUCTION LISTING | 18 SERVICE PROVIDER DIRECTORY
