Washington Hospitality Magazine 2018/2019 Buyer's Guide

Buyer’s Guide 2019/2020 │ 1

Washington Hospitality Association 510 Plum Street SE Olympia, WA 98501-1587

STANDARD US POSTAGE PAID APEX MAILING SERVICES INC

GUIDE BUYER’S WA S H I N GTO N

2019/2020

Washington Hospitality Association’s Payment Card Processing Program takes you from red to black.

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Amy Spradlin | 800.225.7166 x 107 | amys@wahospitality.org

Local and Naturally Raised Beef

• No Hormones • No Antibiotics • Strict vegetarian diet

Country Natural Beef is a family ranch owned co-op that does things differently. They believe that the health of our lands, people and animals matter most. That’s why Country Natural Beef has stuck to their principles for decades!

To learn more about Country Natural Beef visit www.countrynaturalbeef.com This fine product can be purchased through Sysco’s Pacific Northwest locations:

Sysco Seattle, Inc.

22820 54th Ave. S. Kent, WA 98032 206.622.2261 | sysco.com/Seattle

Sysco Spokane, Inc. 300 N. Baugh Way Post Falls, ID 83854 208.777.9511 | sysco.com/Spokane

EDITORIAL STAFF Publisher, Anthony Anton Executive Editor, Lex Nepomuceno Art Director, Lisa Ellefson Copy Editor, Paul Schlienz Contributing Editors: Jacque Coe, David Faro, Jillian Henze, Morgan Huether, Sheryl Jackson, Lisa Leinberger and Nicole Vukonich

Inside

Buyer’s Guide 2019/2020

EXECUTIVE COMMITTEE Chair: Chad Mackay, Fire & Vine Hospitality Vice Chair: Ron Oh, Holiday Inn Express North Seattle Shoreline EXECUTIVE TEAM President and CEO, Anthony Anton Vice President, Teran Haase Chief Financial Officer, Darin Johnson Senior Director of Communications & Technology, Lex Nepomuceno Director of Local Government Affairs, John Lane Director of State Government Affairs, Julia Gorton Director of Membership, Steven Sweeney

510 Plum St. SE Olympia, WA 98501-1587 T 360-956-7279 | F 360-357-9232 wahospitality.org

Letters are welcomed, but must be signed to be considered for publication. Please include contact information for verification.

Reproduction of articles appearing in Washington Hospitality Magazine are authorized for personal use only, with credit given to Washington Hospitality Magazine and/or the Washington Hospitality Association.

Articles written by outside authors do not necessarily reflect the views or positions of the Washington Hospitality Association, its Boards of Directors, staff or members.

Products and services advertised in Washington Hospitality Magazine are not necessarily endorsed by the Washington Hospitality Association, and do not necessarily reflect the opinions of the Washington Hospitality Association, its Boards of Directors, staff or members.

ADVERTISING INQUIRIES MAY BE DIRECTED TO:

Stephanie Conway

360-956-7279 stephaniec@wahospitality.org Washington Hospitality Magazine is published monthly for members. We welcome your comments and suggestions. email: news@wahospitality.org, phone: 800-225-7166.

Circulation: 6,310

4 │ wahospitality.org

Features 11

Questions hotel operators need to ask potential marketing vendors.

12

Eye on Hospitality: Finding a vendor that fits your needs

14

Are you leveraging your hospitality contacts?

Here’s what your membership team can do for you…

17

Buyer’s Guide

46

From hospitality to health care The Kalispel Tribe expands operations from gaming into commercial laundry

48

How to successfully sell your business

50

Cost-saving programs

52

Washington Hospitality Association Education Foundation: Delivering training and solutions

54

Communications Department: Your primary source of information

56

Governor proclaims May as Hospitality Month

In Every Issue 6

From Your President and CEO

8

News Briefs

9

Local GA Update

10

State GA Update

60

Calendar and New Members

62

Ask the Expert

HEALTHCARE

SOLUTIONS

We are confident that we have competitive rates to show you.

HEALTHCARE SOLUTIONS WA Hospitality Benefits Specialist Holly Hahn 877.246.0545 wahospitality.org/wise-buy/health-care-solutions

President and CEO Clear away the clutter to chart a path to success If you saw me speak at one of the 2019 Hospitality Summits, or if you will see me somewhere else for future state of the industry presentations this year, you have or will hear me talk about the lessons from lean manufacturing in re-envisioning our business model.

Are you all with me that the past is over?

You’re never going to be a teenager again. The 33 percent labor cost—yes, it was a great run— died in 1997. The 36 percent labor cost died in 2015. The business model we had previously has changed.

Running lodging or restaurants without technology because we didn’t like it has changed.

It’s time to put our fate in our own hands, but the question I get most is: “Where do I start?”

Anthony Anton President and CEO

I have spent a lot of time thinking about how we can answer this question, and I keep coming back to the revolution of the automobile industry.

The Toyota Production System, which became known in the U.S. as lean manufacturing, provides us a lot of guidance on how we can rebuild our business model. Lean manufacturing starts with identifying the things that truly make a difference in bringing customers to your company – identifying your value.

What are the three things that bring non-negotiable value? There are three or four things that make your business uniquely attractive to guests and therefore potentially successful.

These things could include your specialty, your hospitality, your bar or your drink, location, community connection, price point, etc.

Focus on core items that bring customers to you. No matter all the changes you go through, you have to keep these things.

Borrow from lean manufacturing and figure out how to keep doing these great things while not trying to manage everything else.

Think of lean not as in the number of people, but as in the number of things you have to manage to ensure your business delivers great value and great quality.

Here are some examples of things that might not bring tremendous value and could be cut from operations.

In lodging, you might think of receipts under the door. Why is your team spending time printing them out, running them all over the hotel, folding them nicely and sliding them under every door, making sure everything is accurate when, in today’s world, customers would rather receive their receipts via emailed anyway? Why aren’t you looking for a service or software that can accomplish this for you? If you did, that desk team could spend more time working on those three or four things that really make your business a success.

Why are you making your own salad dressing? Unless it’s a secret sauce that is the key to your success—why are you making your own ranch dressing when there are 85 kinds of ranch dressing out there that are probably, when you add the time of your staff in and everything else, equal cost and no one can tell the difference anyway?

Why isn’t your chef focused on more efficient inventory, more efficient food cost, improving consistency from the kitchen and doing the things that will make your bottom line great in a new business model and maybe in future lean times ahead?

As you’re looking for vendors, look for people you not only need today, but who can take some of the white noise away from you so you can focus on your business. Whether that be in tech, in managing paperwork, in managing HR compliance, view vendors as not only a guidebook for great partners, but as a chance to look for assistance in rebuilding what your business model might look like.

Our previous business model is dead — period. We’re going to do things differently moving forward.

The cost of labor is going to rise even more. Start applying the lessons from lean manufacturing to adapt. Clear away the clutter and focus on the things that matter.

6 │ wahospitality.org

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Federal and State Labor Law Posters Job Safety and Health!

HH

IT’S THE LAW

U.S. Department

of Labor

the right to: All workers have A safe workplace. with or health concern a work Raise a safety or OSHA, or report your employer being or illness, without related injury

retaliated against. and training on Receive information all hazardous job hazards, including your workplace. substances in of your OSHA inspection Request an are unsafe believe there workplace if you OSHA will keep or unhealthy conditions. You have the your name confidential. contact representative right to have a behalf.

OSHA on your have your representative and Participate (or an OSHA inspection participate) in to the inspector. speak in private with OSHA within File a complaint online or by mail) for 30 days (by phone, retaliated against if you have been

from a workplace free Provide employees It is illegal to retaliate recognized hazards. for using any of their against an employee including raising a law, rights under the you or concern with health and safety reporting a work-related with OSHA, or injury or illness. standards. all applicable OSHA Comply with

This poster is

available free

HEALTH INSURANCE PROTECTION ✩✩ If you leave your job to perform military service, you have the right to elect to continue your existing employer-based health plan coverage for you and your dependents for up to 24 months while in the military.

✩✩ you ensure that your employer receives advance written or verbal notice of your service; ✩✩ you have five years or less of cumulative service in the uniformed services while with that particular employer; ✩✩ you return to work or apply for reemployment in a timely manner after conclusion of service; and ✩✩ you have not been separated from service with a disqualifying discharge or under other than honorable conditions.

24 hours.

If you are eligible to be reemployed, you must be restored to the job and benefits you would have attained if you had not been absent due to military service or, in some cases, a comparable job.

workers training to all Provide required they can and vocabulary in a language understand. in the display this poster Prominently workplace. near the citations at or Post OSHA violations. place of the alleged

RIGHT TO BE FREE FROM DISCRIMINATION AND RETALIATION If you: ✩✩ are a past or present member of the uniformed service; ✩✩ have applied for membership in the uniformed service; or ✩✩ are obligated to serve in the uniformed service; then an employer may not deny you: ✩✩ initial employment; ✩✩ reemployment; ✩✩ retention in employment; ✩✩ promotion; or ✩✩ any benefit of employment

correct to identify and FREE ASSISTANCE small and mediumto hazards is available or penalty, without citation sized employers, d consultation through OSHA-supporte state. programs in every

using your rights. to citations issued See any OSHA your employer. of your medical Request copies hazards that measure records, tests and the workplace in the workplace, log. injury and illness

REEMPLOYMENT RIGHTS You have the right to be reemployed in your civilian job if you leave that job to perform service in the uniformed service and:

✩✩ Even if you don’t elect to continue coverage during your military service, you have the right to be reinstated in your employer’s health plan when you are reemployed, generally without any waiting periods or exclusions (e.g., pre-existing condition exclusions) except for service-connected illnesses or injuries.

ENFORCEMENT ✩✩ The U.S. Department of Labor, Veterans Employment and Training Service (VETS) is authorized to investigate and resolve complaints of USERRA violations. ✩✩ For assistance in filing a complaint, or for any other information on USERRA, contact VETS at 1-866-4-USA-DOL or visit its website at http://www.dol.gov/vets. An interactive online USERRA Advisor can be viewed at http://www.dol.gov/elaws/userra.htm. ✩✩ If you file a complaint with VETS and VETS is unable to resolve it, you may request that your case be referred to the Department of Justice or the Office of Special Counsel, as applicable, for representation. ✩✩ You may also bypass the VETS process and bring a civil action against an employer for violations of USERRA.

Your Rights as a Worker

Notice to Employees It’s the law!

Employers must post this notice where employees

It’s the law! Employers must post this notice where employees can read it.

USERRA protects the job rights of individuals who voluntarily or involuntarily leave employment positions to undertake military service or certain types of service in the National Disaster Medical System. USERRA also prohibits employers from discriminating against past and present members of the uniformed services, and applicants to the uniformed services.

all work-related Report to OSHA inpatient 8 hours, and all fatalities within and losses , amputations hospitalizations of an eye within

H

H

YOUR RIGHTS UNDER USERRA THE UNIFORMED SERVICES EMPLOYMENT AND REEMPLOYMENT RIGHTS ACT

Employers must:

Every worker is entitled to workers’ compensation benefits.

You cannot be penalized or discriminated against for filing a claim. For more information, call toll-free 1-800-547-8367.

If a job injury occurs Your employer is insured through the Department of Labor & Industries’ workers’ compensation program. If you are injured on the job or develop an occupational disease, you are entitled to workers’ compensation benefits.

Benefits include: Medical care. Medical expenses resulting from your workplace injury or disease are covered by the workers’ compensation program.

Disability income. If your work-related medical condition prevents you from working, you may be eligible for benefits to partially replace your wages.

Vocational assistance. Under certain conditions, you may be eligible for help in returning to work.

Partial disability benefits. You may be eligible for a monetary award to compensate for the loss of body functions.

Pensions. Injuries that permanently keep you from returning to work may qualify you for a disability pension.

Death benefits for survivors. If a worker dies, the surviving spouse or registered domestic partner and/or dependents may receive a pension.

Wage and Overtime Laws Workers must be paid the Washington minimum

What you should do

the minimum wage.

Tips cannot be counted as part of the minimum wage.

Overtime pay is due when working more than 40

Qualified health-care providers include: medical, osteopathic, chiropractic, naturopathic and podiatric physicians; dentists; optometrists; ophthalmologists; physician assistants; and advanced registered nurse practitioners.

Meal period

meal period if working Most workers are entitled to a 30-minute unpaid on duty during your more than five hours in a day. If you must remain meal period, you must be paid for the 30 minutes.

Breaks hours worked and must not work

Agricultural workers must have a 10-minute

.gov • www.osha

Office of Special Counsel

1-800-336-4590 Publication Date — April 2017

14–15 and for ages 16–17.

FAMILY AND MEDICAL LEAVE ACT

requirement applies to family members must sign the Parent Teens do not need a work permit; however parents during the school year, Authorization form for summer employment. If you work Authorization form. a parent and a school official must sign the Parent/School they are not safe.

Many jobs are not allowed for anyone under 18 because work hours on Work hours are limited for teens, with more restrictions during school weeks.

Fire Police

REQUESTING LEAVE

EMPLOYER RESPONSIBILITIES

ENFORCEMENT

Contact L&I

Eligible employees who work for a covered employer can take up to 12 weeks of unpaid, job-protected leave in a 12-month for the following reasons: period

Employers can require a certification or periodic recertification supporting the need for leave. If the employer determines certification is incomplete, it must provide that the a written notice indicating what additional information is required.

Once an employer becomes aware that an employee’s need for leave is for a reason that may qualify under employer must notify the employee the FMLA, the if he or she is eligible for FMLA leave and, if eligible, must also provide a responsibilities under the FMLA. If the notice of rights and employee is not eligible, the employer must provide a reason for ineligibility.

Employers must notify its employees if leave will be designated as FMLA leave, and if so, how much leave will FMLA leave. be designated as Employees may file a complaint with the U.S. Department of Labor, Wage and Hour Division, or may bring a private against an employer. lawsuit The FMLA does not affect any federal or state law prohibiting discrimination or supersede any state or local law bargaining agreement that provides or collective greater family or medical leave rights.

of 30 minutes if working In agricultural work, teens of any age get a meal period each four hours worked. more than five hours, and a 10-minute paid break for have a 30-minute meal

(1-866-487-9243)

Employers Holding Federal Contracts or Subcontracts

Washington State Law Prohibits Discrimination in Employment

 

         

a complaint: 

P R O H I B I TE D U N F AI R E MP L O Y M E N T P R AC TI C E S

Race Color National Origin Sex Creed Disability—Sensory, Mental or Physical HIV, AIDS, and Hepatitis C Age (40 yrs old and older) Marital Status Pregnancy or maternity Sexual Orientation or Gender Identity Use of a service animal by a person with a disability Honorably discharged Veteran or Military status Retaliation for filing a whistleblower complaint with the state auditor Retaliation for filing a nursing home abuse complaint Retaliation for opposing an unfair practice

AN EMPLOYER OF EIGHT (8) OR MORE EMPLOYEES MAY NOT DISCRIMINATE ON THE BASIS OF A PROTECTED CLASS: FOR EXAMPLE, AN EMPLOYER CANNOT:    

Refuse to hire you or discharge you from employment Discriminate in compensation or other terms or conditions of employment Print, circulate, or use any discriminatory statement, advertisement, publication, or job application form Make any discriminatory inquiries in connection with prospective employment.

LABOR UNIONS MAY NOT DISCRIMINATE ON THE BASIS OF A PROTECTED CLASS. FOR EXAMPLE, A LABOR UNION CANNOT:   

Deny membership or membership rights and privileges Expel from membership Fail to represent a person in the collective bargaining unit.

EMPLOYMENT AGENCIES MAY NOT DISCRIMINATE ON THE BASIS OF A PROTECTED CLASS. FOR EXAMPLE, AN EMPLOYMENT AGENCY MAY NOT:   

Discriminate in classification or referrals for employment Print or circulate any discriminatory statement, advertisement, or publication Use discriminatory employment application forms, or make discriminatory inquiries in connection with prospective employment.

If you have been discriminated against, please call or go to: WH1420 REV 04/16

DISABLED, RECENTLY SEPARATED, OTHER PROTECTED, AND ARMED FORCES SERVICE MEDAL VETERANS The Vietnam Era Veterans’ Readjustment Assistance Act of 1974, as amended, 38 U.S.C. 4212, prohibits job discrimination and requires affirmative action to employ and advance in employment disabled veterans, recently separated veterans (within

period if working more than five at least every three hours. four hours worked. They must have the rest break period no later than the Teens who are 14 or 15 must have a 30-minute meal every two hours worked. end of the fourth hour, and a 10-minute paid break for

1-800-233-3247 or www.hum.wa.gov

Washington State Human Rights Commission April 2015

• Some state laws provide greater employee protections; employers must comply with both.

• Some employers incorrectly classify workers as “independent contractors” when they are actually employees under the FLSA. It is important to know the difference between the two because employees (unless exempt) are entitled to the FLSA’s minimum wage and overtime pay protections and correctly classified independent contractors are not.

more about workplace Go to www.Lni.wa.gov/RequiredPosters to learn posters from L&I and other government agencies.

• Certain full-time students, student learners, apprentices, and workers with disabilities may be paid less than the minimum wage under special certificates issued by the Department of Labor.

WH1088 REV 07/16

EMPLOYEE RIGHTS

Job Safety and Health Law

Any person who believes a contractor has violated its nondiscrimination or affirmative action obligations under the authorities above should contact immediately: The Office of Federal Contract Compliance Programs (OFCCP), U.S. Department of Labor, 200 Constitution Avenue, N.W., Washington, D.C. 20210, 1-800-397-6251 (toll-free) or (202) 693-1337 (TTY). OFCCP may also be contacted by e-mail at OFCCP-Public@dol.gov, or by calling an OFCCP regional or district office, listed in most telephone directories under U.S. Government, Department of Labor.

EMPLOYEE POLYGRAPH PROTECTION ACT

It’s the law! Employers must post this notice where employees can read it.

(Chapter 49.17 RCW)

The Employee Polygraph Protection Act prohibits most private employers from using lie detector tests either for pre-employment screening or during the course of employment.

All workers have the right to a safe and healthy workplace.

INDIVIDUALS WITH DISABILITIES Section 504 of the Rehabilitation Act of 1973, as amended, prohibits employment discrimination on the basis of disability in any program or activity which receives Federal financial assistance. Discrimination is prohibited in all aspects of employment against persons with disabilities who, with or without reasonable accommodation, can perform the essential functions of the job.

If you believe you have been discriminated against in a program of any institution which receives Federal financial assistance, you should immediately contact the Federal agency providing such assistance.

Employees — Your employer must protect you from hazards you encounter on the job, tell you about them and provide training.

You have the right to:

Notify your employer or L&I about workplace hazards. You

EEOC 9/02 and OFCCP 8/08 Versions Useable With 11/09 Supplement

EEOC-P/E-1 (Revised 11/09)

may ask L&I to keep your name confidential.

Request an L&I inspection of the place you work if you believe

unsafe or unhealthy conditions exist. You or your employee representative may participate in an inspection, without loss of wages or benefits.

Employers — You have a legal obligation to protect employees on the job.

Employers must provide workplaces free from recognized hazards that could cause employees serious harm or death.

Actions you must take:

responsibilities.

The Act permits polygraph (a kind of lie detector) tests to be administered in the private sector, subject to restrictions, to certain prospective employees of security service firms (armored car, alarm, and guard), and of pharmaceutical manufacturers, distributors and dispensers.

prominently display the citation at or near the place of the violation for a minimum of three days. You cannot remove it until you correct the violation.

The Act also permits polygraph testing, subject to restrictions, of certain employees of private firms who are reasonably suspected of involvement in a workplace incident (theft, embezzlement, etc.) that resulted in At some time in our lives, we economic loss to the employer. all need to give or receive

Firing or discriminating against any employee for filing a complaint or participating in an inspection, investigation, or opening or closing conference is illegal.

care. Paid Family and Medical The law does not preempt any provision of any State or local law or any Leave is a new statewide collective bargaining agreement which is more restrictive with respect to insurance program that will lie detector tests. help Washingtonians take

if you lose your job

• Your Social Security number.

If you were in the military within the last 18 months, we will also ask you to fax or mail us a copy of your discharge papers (Form DD214).

You can apply online at esd.wa.gov:

If you don’t have a home computer, you can access one at a WorkSource center or your local library.

What is covered?

Your own medical condition

Report any work-related death or in-patient hospitalization to L&I’s Division of Occupational Safety and Health (DOSH) within 8 hours.

Report any work-related non-hospitalized amputation or loss of an eye to DOSH within 24 hours.

If you can’t apply online, try contacting us over the phone:

Free assistance from the Division of Occupational Safety and Health (DOSH)

Date and time of the incident.

Number of employees and

Visit WorkSource to find all the FREE resources you need to find a job. These include workshops, computers, copiers, phones, fax machines, Internet access, and newspapers. Log onto WorkSourceWA.com to find the nearest office.

their names.

Brief description of what happened.

EMS 9874 . CC 7540-032-407. Rev 10/17 . UI-biz-poster-EN

WAHOSPITALITY.ORG

How do I become eligible for benefits?

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all need to give or receive www.Lni.wa.gov/Safety 1-800-423-7233 care. Paid Family and Medical Leave is a new statewide Upon request, foreign language support and formats for persons with insurance program that will disabilities are available. Call 1-800-547-8367. TDD users, call 360-902-5797.

L&I is an equal opportunity employer.help Washingtonians take paid time in life’s most PUBLICATION F416-081-909 [09-2015] challenging times.

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WHERE EMPLOYEES AND JOB APPLICANTS CAN READILY SEE IT. Weekly wage Weekly Benefit

work-related incident occurred.

If you have been unemployed due to a work-related injury or non-work-related illness or injury and are now able to work again, you may be eligible for special unemployment benefits.

Employers are legally required to post this notice in a place convenient for employees to read (see RCW 50.20.140).

The Employment Security Department is services are available upon request to an equal-opportunity employer and provider of programs and services. Auxiliary people with disabilities. Auxiliary aids may aids and devices (TTY) for hearing- or speech-impaired include individuals. Individuals with limited English qualified interpreters and telecommunication services to conduct business with the department. proficiency may request free interpretive

Your own medical Your own

care.

Paid Family Medical for benefits? all need to give or and receive Leave is a new statewide

fix hazards, and risk management help to lower your workers’ compensation costs.

Employer contact person and phone number.

Name of business.

Address and location where the

You must look for work each week that you claim benefits:

Where polygraph tests are permitted,challenging they are times. subject to numerous strict standards concerning the conduct and length of the test. Examinees have a number of specific rights, including the right to a written notice before testing, right refuse or discontinue a test, and the right not At some time the in our lives,towe to have testtime disclosed unauthorized persons.What is my Howwedo Itobecome eligible allsome need toresults give or receive At in our lives,

care. Paid Family and Medical condition members Secretary ofstatewide Labor may court actions to restrain violations and medical for family You are entitled up to 12 weeks of ENFORCEMENT TheLeave insurance program thatbecome will bring You eligible is a new

Training and resources to promote safe workplaces.

On-site consultations to help employers identify and

For any work-related death, in-patient hospitalization, amputation or loss of an eye, you must report the following information to DOSH:

Call 800-318-6022. Persons with hearing or speaking impairments can call Washington Relay Service 711. We are available to help you Wednesdays and Fridays from 8 a.m. to 4 p.m., except on state holidays. You may experience long wait times.

EXAMINEE RIGHTS

This poster is available free from L&I at www.Lni.wa.gov/RequiredPosters .

$432 $524 $524 $764 $764 $1000 $1000

If your annual salary is $50,000, you will pay about $2.40 per week. The premium is 0.4% of an employees paycheck and is shared by the employee and employer. Premium assessment will begin Jan. 1, 2019.

Work for an employer with Work for an 50 or more employer with employees.

50 or more employees.

50 50

$764

$1923

WH1462 REV 07/16

$1000

Certain military-related events

Is my job protected while I take leave?

Employees covered by the state program are entitled to job restoration when returning from leave if they: Work for an employer with 50 or more employees.

12

50 Have worked for that employer for 12 months or more.

Have worked at least 1250 hours for that employer in the past 12 months.

125 0

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When does this begin?

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RSApril 1, 2019 employer in the past HOU Reporting Begins 12 months.

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125 125 0 0

January 1, 2020 Benefits Begin

For more information: PaidLeave.wa.gov

When does this begin?

When does this begin?

January 1, 2019 Premium Collection January 1, 2019 Premium Collection

Caring for family members

Bonding with a child (birth, foster or adoption)

What is What is covered? covered?

paid time in life’s most

Employers must report all deaths, in-patient hospitalizations, amputations or loss of an eye.

Visit www.esd.wa.gov to apply and click “Sign in or create an account”

• Names and addresses of everyone you worked for in the last 18 months.

• Dates you started and stopped working for each employer.

• Reasons you left each job.

• Your alien registration number if you are not a U.S. citizen.

Federal, State and local governments are not affected by the law. Also, the law does not apply to tests given by the Federal Government to certain private individuals engaged in national security-related activities.

hazardous exposures and provide required personal protective equipment at no cost. health inspection, without loss of wages or benefits. The L&I inspector may talk confidentially with a number of employees.

If you are cited for safety and/or health violations, you must

allowed on the citation is not reasonable.

To apply for unemployment, you will need:

Employers are generally prohibited from requiring or requesting any employee or job applicant to take a lie detector test, and from discharging, disciplining, or discriminating against an employee or prospective employee for refusing to take a test or for exercising other rights under the Act.

EXEMPTIONS

your business, including developing and implementing a written accident prevention plan (also called an APP or safety program).

Allow an employee representative to participate in an L&I safety/

The law requires you to follow workplace safety and health rules that apply to your own actions and conduct on the job.

UNEMPLOYMENT BENEFITS

PROHIBITIONS

Comply with all workplace safety and health rules that apply to Post this notice to inform your employees of their rights and Prior to job assignments, train employees how to prevent

Appeal a violation correction date if you believe the time

You may be eligible for

1-866-487-9243 TTY: 1-877-889-5627 www.dol.gov/whd

WAGE AND HOUR DIVISION UNITED STATES DEPARTMENT OF LABOR

RETALIATION Retaliation is prohibited against a person who files a complaint of discrimination, participates in an OFCCP proceeding, or otherwise opposes discrimination under these Federal laws.

Programs or Activities Receiving Federal Financial Assistance RACE, COLOR, NATIONAL ORIGIN, SEX In addition to the protections of Title VII of the Civil Rights Act of 1964, as amended, Title VI of the Civil Rights Act of 1964, as amended, prohibits discrimination on the basis of race, color or national origin in programs or activities receiving Federal financial assistance. Employment discrimination is covered by Title VI if the primary objective of the financial assistance is provision of employment, or where employment discrimination causes or may cause discrimination in providing services under such programs. Title IX of the Education Amendments of 1972 prohibits employment discrimination on the basis of sex in educational programs or activities which receive Federal financial assistance.

• Certain occupations and establishments are exempt from the minimum wage, and/or overtime pay provisions.

• Special provisions apply to workers in American Samoa, the Commonwealth of the Northern Mariana Islands, and the Commonwealth of Puerto Rico.

About required workplace posters

Call toll-free: 1-866-219-7321.

Email a question to TeenSafety@Lni.wa.gov .

employer fired you, or retaliated or discriminated against you because you filed a safety complaint, participated in an inspection or any other safety-related activity.

TTY: 1-877-889-5627

Wage and Hour Division

INDIVIDUALS WITH DISABILITIES Section 503 of the Rehabilitation Act of 1973, as amended, protects qualified individuals from discrimination on the basis of disability in hiring, promotion, discharge, pay, fringe benefits, job training, classification, referral, and other aspects of employment. Disability discrimination includes not making reasonable accommodation to the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant or employee, barring undue hardship. Section 503 also requires that Federal contractors take affirmative action to employ and advance in employment qualified individuals with disabilities at all levels of employment, including the executive level.

three years of discharge or release from active duty), other protected veterans (veterans who served during a war or in a campaign or expedition for which a campaign badge has been authorized), and Armed Forces service medal veterans (veterans who, while on active duty, participated in a U.S. military operation for which an Armed Forces service medal was awarded).

exposures to toxic and harmful substances or conditions.



The Department has authority to recover back wages and an equal amount in liquidated damages in instances of minimum wage, overtime, and other violations. The Department may litigate and/or recommend criminal prosecution. Employers may be assessed civil money penalties for each willful or repeated violation of the minimum wage or overtime pay provisions of the law.

Civil money penalties may also be assessed for violations of the FLSA’s child labor provisions.

Heightened civil money penalties may be assessed for each child labor violation that results in the death or serious injury of any minor employee, and such assessments may be doubled when the violations are determined to be willful or repeated. The law also prohibits retaliating against or discharging workers who file a complaint or participate in any proceeding under the FLSA.

To find out more about teens in the workplace: Go to www.Lni.wa.gov/TeenWorkers .

Applicants to and employees of companies with a Federal government contract or subcontract are protected under Federal law from discrimination on the following bases: RACE, COLOR, RELIGION, SEX, NATIONAL ORIGIN Executive Order 11246, as amended, prohibits job discrimination on the basis of race, color, religion, sex or national origin, and requires affirmative action to ensure equality of opportunity in all aspects of employment.

File a complaint with L&I within 30 days if you believe your



The FLSA requires employers to provide reasonable break time for a nursing mother employee who is subject to the FLSA’s overtime requirements in order for the employee to express breast milk for her nursing child for one year after the child’s birth each time such employee has a need to express breast milk. Employers are also required to provide a place, other than a bathroom, that is shielded from view and free from intrusion from coworkers and the public, which may be used by the employee to express breast milk.

ENFORCEMENT

Online: www.Lni.wa.gov/WorkplaceRights Call: 1-866-219-7321, toll-free Visit: www.Lni.wa.gov/Offices Email: ESgeneral@Lni.wa.gov

Get copies of your medical records, including records of



For additional information or to file

1-866-4-USWAGE

www.dol.gov/w hd U.S. Department of Labor

Applicants to and employees of most private employers, state and local governments, educational institutions, employment agencies and labor organizations are protected under Federal law from discrimination on the following bases:

Pr ot e ct ed Cl a sses

Employers of “tipped employees” who meet certain conditions may claim a partial wage credit based on tips received by their employees. Employers must pay tipped employees a cash wage of at least $2.13 per hour if they claim a tip credit against their minimum wage obligation. If an employee’s tips combined with the employer’s cash wage of at least $2.13 per hour do not equal the minimum hourly wage, the employer must make up the difference.

NURSING MOTHERS

ADDITIONAL INFORMATION

Need more information?

Questions about filing a worker rights complaint?

Meal and rest breaks for teens

PUBLICATION F242-191-909 [12-2012]

esd.wa.gov

ELIGIBILITY REQUIREMENTS

Private Employers, State and Local Governments, Educational Institutions, Employment Agencies and Labor Organizations

AGE WHAT TO DO IF YOU BELIEVE DISCRIMINATION HAS OCCURRED The Age Discrimination in Employment Act of 1967, as amended, protects There are strict time limits for filing charges of employment discrimination. To applicants and employees 40 years of age or older from discrimination based on preserve the ability of EEOC to act on your behalf and to protect your right to file a age in hiring, promotion, discharge, pay, fringe benefits, job training, classification, private lawsuit, should you ultimately need to, you should contact EEOC promptly referral, and other aspects of employment. when discrimination is suspected: The U.S. Equal Employment Opportunity Commission (EEOC), 1-800-669-4000 (toll-free) or 1-800-669-6820 (toll-free TTY number for individuals with hearing SEX (WAGES) In addition to sex discrimination prohibited by Title VII of the Civil Rights Act, as impairments). EEOC field office information is available at www.eeoc.gov or in most telephone directories in the U.S. Government or Federal Government amended, the Equal Pay Act of 1963, as amended, prohibits sex discrimination in section. Additional information about EEOC, including information about charge the payment of wages to women and men performing substantially equal work, filing, is available at www.eeoc.gov. in jobs that require equal skill, effort, and responsibility, under similar working conditions, in the same establishment.

THE UNITED STATES DEPARTMENT OF LABOR WAGE AND HOUR DIVISION

TIP CREDIT

rules for ages

teens. This

to employ Employers must have a minor work permit except on family farms.

Ambulance

Upon request, foreign language support and formats for persons with disabilities are available. Call 1-800-547-8367. TDD users, call 360-902-5797. L&I is an equal opportunity employer.

RACE, COLOR, RELIGION, SEX, NATIONAL ORIGIN GENETICS Title VII of the Civil Rights Act of 1964, as amended, protects applicants and Title II of the Genetic Information Nondiscrimination Act of 2008 protects applicants employees from discrimination in hiring, promotion, discharge, pay, fringe benefits, and employees from discrimination based on genetic information in hiring, job training, classification, referral, and other aspects of employment, on the basis promotion, discharge, pay, fringe benefits, job training, classification, referral, and of race, color, religion, sex (including pregnancy), or national origin. Religious other aspects of employment. GINA also restricts employers’ acquisition of genetic discrimination includes failing to reasonably accommodate an employee’s religious information and strictly limits disclosure of genetic information. Genetic information practices where the accommodation does not impose undue hardship. includes information about genetic tests of applicants, employees, or their family members; the manifestation of diseases or disorders in family members (family medical history); and requests for or receipt of genetic services by applicants, DISABILITY Title I and Title V of the Americans with Disabilities Act of 1990, as amended, protect employees, or their family members. qualified individuals from discrimination on the basis of disability in hiring, promotion, discharge, pay, fringe benefits, job training, classification, referral, and other RETALIATION aspects of employment. Disability discrimination includes not making reasonable All of these Federal laws prohibit covered entities from retaliating against a accommodation to the known physical or mental limitations of an otherwise qualified person who files a charge of discrimination, participates in a discrimination individual with a disability who is an applicant or employee, barring undue hardship. proceeding, or other wise opposes an unlawful employment practice.

EMPLOYEE RIGHTS UNDER THE • The birth of a child or placement of a child for adoption or foster care; • To bond with a child (leave must be taken within one year of the child’s birth or placement); • To care for the employee’s spouse, child, or parent who has a qualifying serious health condition; • For the employee’s own qualifying serious health condition that makes the employee unable to perform the • For qualifying exigencies related employee’s job; to the foreign deployment of a military member who is the employee’s spouse, child, or parent.

An eligible employee who is a covered servicemember’s spouse, child, parent, or next of kin may also take up to of FMLA leave in a single 12-month 26 weeks period to care for the servicemember with a serious injury or illness.

An employee does not need to use leave in one block. When it is medically necessary or otherwise permitted, may take leave intermittently or on employees a reduced schedule.

Employees may choose, or an employer may require, use of accrued paid leave while taking FMLA leave. If an employee substitutes accrued paid leave for FMLA leave, the employee must comply with the employer’s normal paid leave policies.

While employees are on FMLA leave, employers must continue health insurance coverage as if the employees were not on leave.

Upon return from FMLA leave, most employees must be restored to the same job or one nearly identical to equivalent pay, benefits, and other it with employment terms and conditions.

An employer may not interfere with an individual’s FMLA rights or retaliate against someone for using or trying opposing any practice made unlawful to use FMLA leave, by the FMLA, or being involved in any proceeding under or related to the FMLA. An employee who works for a covered employer must meet three criteria in order to be eligible for FMLA leave. The employee must: • Have worked for the employer for at least 12 months; • Have at least 1,250 hours of service in the 12 months before taking leave;* and • Work at a location where the employer has at least 50 employees within 75 miles of the employee’s worksite. *Special “hours of service” requirements apply to airline flight crew employees.

Generally, employees must give 30-days’ advance notice of the need for FMLA leave. If it is not possible to give 30-days’ an employee must notify the employer notice, as soon as possible and, generally, follow the employer’s usual procedures.

Employees do not have to share a medical diagnosis, but must provide enough information to the employer so it can if the leave qualifies for FMLA protection. determine Sufficient information could include informing an employer that the employee will be unable to perform his or her job functions, that a family member is or cannot perform daily activities, or that continuing medical treatment is necessary. hospitalization or Employees must inform the employer if the need for leave is for a reason FMLA leave was previously taken or for which certified.

OSHA 3165-04R

1-877-889-5627 (6742) • TTY

An employee must be at least 16 years old to work in most non-farm jobs and at least 18 to work in non-farm jobs declared hazardous by the Secretary of Labor. Youths 14 and 15 years old may work outside school hours in various non-manufacturing, non-mining, non-hazardous jobs with certain work hours restrictions. Different rules apply in agricultural employment.

paid rest break within

The minimum age for work is generally 14, with different

Helpful phone numbers:

On the Web: www.Lni.wa.gov

THE LAW

2015

1-800-321-OSHA

At least 1½ times the regular rate of pay for all hours worked over 40 in a workweek.

CHILD LABOR

each four-hour period of work.

(Your employer fills in this space.)

Equal Employment Opportunity is

We can help.

OVERTIME PAY

If

Report your injury to:

BENEFITS & PROTECTIONS

rest break for each four

paid Most workers are entitled to a 10-minute more than three hours without a break.

File your claim as soon as possible. For an on-the-job injury, you must file a claim and the Department of Labor & Industries (L&I) must receive it within one year after the day the injury occurred. For an occupational disease, you must file a claim and L&I must receive it within two years following the date you are advised by a health-care provider in writing that your condition is work related.

Go to www.Lni.wa.gov/RequiredPosters to learn more about workplace posters from L&I and other government agencies.

are 16 or 17 must In all other industries, teens whohours, and a 10-minute paid break for each

Contact OSHA.

LEAVE ENTITLEMENTS

The law requires employers to display this poster where employees can readily see it.

Workers Need Meal and Rest Breaks

Tell your health-care provider and your employer about your work-related injury or condition. The first step in filing a workers’ compensation (industrial insurance) claim is to fill out a Report of Accident (ROA). You can do this online with FileFast (www.Lni.wa.gov/FileFast ), by phone at 1-877-561-FILE, or on paper in your doctor’s office. Filing online or by phone speeds the claim and reduces hassle.

About required workplace posters

The rights listed here may vary depending on the circumstances. The text of this notice was prepared by VETS, and may be viewed on the internet at this address: http://www.dol.gov/vets/programs/userra/poster.htm. Federal law requires employers to notify employees of their rights under USERRA, and employers may meet this requirement by displaying the text of this notice where they customarily place notices for employees.

U.S. Department of Justice

hours

times their regular rate Most workers must be paid one and one-half seven-day workweek. of pay for all hours worked over 40 in a fixed overtime.

Agricultural workers are generally exempt from

Teen Corner – Information for Workers Ages 14–17

In addition, an employer may not retaliate against anyone assisting in the enforcement of USERRA rights, including testifying or making a statement in connection with a proceeding under USERRA, even if that person has no service connection.

U.S. Department of Labor 1-866-487-2365

UNDER THE FAIR LABOR STANDARDS ACT

must be paid at least the minimum hours worked.

Workers who are 14 or 15 may be paid 85% of

Get medical care. The first time you see a doctor, you may choose any health-care provider who is qualified to treat your injury. For ongoing care, you must be treated by a doctor in the L&I medical network. (Find network providers at www.Lni.wa.gov/FindADoc .)

because of this status.

from OSHA.

EMPLOYEE RIGHTS

can read it.

wage

or older Most workers who are 16 years of age wage for all

Report your injury. If you are injured, no matter how minor the injury seems, contact the person listed on this poster.

January 1, 2020 Benefits Begin January 1, 2020 Benefits Begin

April 1, 2019 Reporting Begins April 1, 2019 Reporting Begins

For more information: PaidLeave.wa.gov For more information: PaidLeave.wa.gov

When does this begin?

January 1, 2020 Benefits Begin

January 1, 2019 Premium Collection April 1, 2019 Reporting Begins

For more information: PaidLeave.wa.gov

125 0

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THE 2019 LABOR POSTER IS HERE! Oct Nov How much it cost?

Oct Nov willDec Dec

If your annual salary is $50,000, you

will pay aboutwill $2.40 week. The How much it cost?

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Premium willemployee pay about aboutand $2.40 per week. week.

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January January 1, 1, 2019 2019 Premium Premium Collection Collection

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January January 1, 1, 2020 2020 April 1, 2019 Benefits Begin Benefits Begin Reporting Begins

April April 1, 1, 2019 2019 Reporting Begins

ARE YOU A HOSPITALITY INDUSTRY ENTREPRENEUR INTERESTED IN SELLING YOUR BUSINESS? IBA, The Pacific Northwest's premier business brokerage firm, has represented business owners in the sale of their privately held companies and family owned businesses since 1975 with knowledge, experience, and a strong professional skill set. We have successfully facilitated sales from Bellingham to Vancouver; Aberdeen to Spokane; and throughout King, Snohomish, & Pierce Counties in Washington.

Completed transactions have included restaurants, hotels, bars, franchises, bakeries, espresso businesses, food manufacturing & distribution businesses, wineries, and service providers to the hospitality industry. We have sold single units and chains to individuals, private equity firms, and privately & publicly held companies. As licensed real estate professionals, we have the ability to sell or lease associated real estate as part of our comprehensive representation services.

If you are interested in selling your business we would welcome the opportunity to provide an overview of the services we provide our clients. All information provided to IBA is held in strict confidence.

100% of IBA's fees are paid on performance at the completion of a transaction. IBA is commonly recognized as the premier seller representation business brokerage firm in Washington for parties wishing to achieve premium market values in "win-win" transactions while employing "best practices" throughout the sale process.

Reporting Begins For more information: PaidLeave.wa.gov

For For more more information: information: PaidLeave.wa.gov PaidLeave.wa.gov

Beaut fu y des gned w th a the abor nformat on you are requ red to post accord ng to federa and state aw These posters are $5 each for Wash ngton Hosp ta ty Assoc at on members Th s pr ce nc udes tax sh pp ng and hand ng That s the best dea n the state

Please Contact Oliver Kotelnikov, IBA's Lead Broker in its Hospitality Transaction Division, at (425) 454-3052 or oliver@ibainc.com for Additional Information.

All Questions Welcome.

ORDER YOURS AT:

40 Lake Bellevue Drive, Suite 100 Bellevue, WA 98005 (425) 454-3052 • www.ibainc.com

WAHOSPITALITY.ORG/LABOR-POSTERS

Primary Source of Information | News Briefs

Menu labeling enforcement begins

Official enforcement of the federal menu labeling law began May 7, according to the National Restaurant Association. Restaurants with 20 or more locations operating under the same name must comply. For more information and to better understand the regulations, please check out the following resources: The association’s Menu Labeling Compliance Guide: https://wha.fyi/ menulabeling2019 the FDA’s Menu Labeling Education Module: https://wha.fyi/june2019c.

Four in 10 adults say they are not eating at restaurants as often as they would like

The trend line of restaurant sales was positive during the first four months of 2019, according to data from the U.S. Census Bureau. According to a national survey conducted in May 2019 by ORC International for the National Restaurant Association, eating and drinking place sales totaled $61.5 billion on a seasonally adjusted basis in April, representing the fourth consecutive monthly gain after a sluggish second half of 2018. When asked about their current restaurant usage, a significant proportion of the American public say they would like to be patronizing restaurants more often. Forty-two percent of all adults say they are not eating on the premises of restaurants as frequently as they would like, while 48 percent say they are not purchasing takeout or delivery as often as they would like.

Reminder! Paid Family and Medical Leave reporting deadline moved to July 31

The Employment Security Department has delayed the Paid Family and Medical Leave Q1 reporting deadline from April 30 to July 31. Beginning July 1, employers may report Q1 and Q2 premiums to the department. To refresh your memory on this topic, go to: https://wha.fyi/apr19d.

PLEASE JOIN US.

HOSPITALITY 021 CONVENTION 9 www.wahospitalityconvention.com

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The Hospitality Convention will take place Nov. 3-5 at the Westin Bellevue. Tickets are now on sale for this celebration of the best in the hospitality industry and you November can save big with an advance rate. 3-5 Westin Bellevue

This event will include educational speakers selected to help address the specific challenges our industry is facing and the Stars of Hospitality Awards, which highlight the incredible members of our industry.

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8 │ wahospitality.org

4/23/2019 4:55:57 PM

Government Affairs | Local GA Update

By Lisa Leinberger

Our strategic focus on local issues Your Washington Hospitality Association Local Government Affairs (LGA) team works hard to stay connected in communities across the state. Members like you help guide the association’s decision to focus more of our efforts at the local level, and we have an entire government affairs team dedicated to local issues.

OUR STRATEGY: Our LGA team members listen to you on the issues to follow at the local level. They also build relationships with city and county councils to keep a close eye on potential regulation that could impact the hospitality industry.

When the team hears through connections or engaged members about new policies that matter to our industry, we act. The team gathers information, develops talking points, meets with elected officials and engages members like you in the process. When appropriate, the LGA team or members provide testimony.

HOW IT WORKS: Short-term rental legislation, for example, is an issue our hotel members have identified as a priority. When local municipalities address this issue, our team is engaged in the discussion.

In many regions, we deliver testimony, work with hoteliers who want to participate in discussions and offer guidance when possible. This results in wins in Seattle, Walla Walla, Spokane and elsewhere where a variety of local ordinances now ensure guest safety, levy applicable taxes and have reduced the number of commercial operators running illegal hotels.

We continue to monitor this issue in other municipalities across the state.

We offer opportunities to endorse candidates along the way during election years like this one. During this process, members have the chance to meet with and ask questions of those running for public office, long before election day. In this way, we develop relationships and build credibility with elected officials in local cities.

When city councils enact legislation that affects you, we give you the tools you need to understand the legislation easily and clearly, to follow those new rules and regulations. For example, when the city of Seattle implemented the Secure Scheduling Ordinance, we created a toolkit our members can access online to help navigate the process. Or, if city construction projects, like the Seattle’s Alaskan Way Viaduct demolition and replacement, have the potential to impact your business, we keep you up to date and help find solutions to those challenges.

HOW YOU CAN HELP: You can help our team deliver wins by reaching out if you hear about something that will impact our industry. If there is an issue our team should know about, don’t hesitate to contact: Director of Local GA – John Lane at johnl@wahospitality.org Seattle/King County – Anna Boone at annab@wahospitality.org Western Washington – Joe Bushnell at joeb@wahospitality.org Eastern Washington – Tobby Hatley at tobbyh@wahospitality.org n

Buyer’s Guide 2019/2020 │ 9

Government Affairs | State GA Update

By Nicole Vukonich

One of the foundational pillars of the Washington Hospitality Association is advocacy.

To provide member value and help create and keep an economically viable business environment, the State Government Affairs (GA) Team works each day to advance the interests of the hospitality industry in Washington state.

The state of State Government Affairs The overall goal of the State Government Affairs Department within the Washington Hospitality Association is to achieve 70 percent or better on the Government Affairs Matrix. While there are many strategies, objectives and tactics that will help the team achieve this overarching goal, the issues on the GA Matrix drive the team.

The State GA Matrix is first started by the department director in consultation with the chairs of the Government Affairs Committee (GAC). The proposed GA matrix is then presented to the GAC for discussion, revision and adoption. The state team is driven by the direction and opinion of the membership.

Advocating for the hospitality industry During the legislative sessions, from January to March or April depending on the length of the session, the state team works to advocate, and influence legislation based on the GA matrix in the committee hearing rooms and chambers of the Legislature in Olympia. With relationships with legislators on both sides of the aisle, the State Team is well positioned to do its best to deliver legislative wins for members.

When the Legislature is not in session, the State Team is engaged with rulemaking with many of the state’s agencies.

Currently, the State Government Affairs Team is working on Paid Family and Medical Leave rulemaking with the state Employment Security Department, revisions to the Washington State Retail Food Code with the state Department of Health, rules revisions and requests for policy guidance with the Liquor and Cannabis Board, and updates to the state’s salary overtime threshold with the state Department of Labor & Industries, to name a few. If there is a potential rule that will affect the hospitality industry, the State GA Team is there to represent you.

Candidate endorsements and support with PAC funds With an emphasis on building relationships at the state level, the team begins to form professional relationships with candidates and legislators early. During election years, the State Team meets with legislative candidates across the state in order to provide insight and to help members decide on who they would like to endorse and financially support with funds from the Washington Hospitality Association Political Action Committee (PAC). Candidate endorsements for the State Legislature are discussed and approved by members during the June GAC meeting. PAC funds are raised throughout the year through the generous contributions of members.

Getting involved: Government Affairs Committee, Grassroots Network and ambassadors There are many ways to get involved with the State Government Affairs Team. The Government Affairs Committee is open to all active members who wish to participate in shaping the policy positions and priorities of the Washington Hospitality Association. The GAC holds two in-person meetings: in June and December. The June meeting offers members a review of the legislative session and an update on any candidate endorsements. The December meeting is a preview of what will likely happen during the upcoming January legislative session. From January to March, or late April, the GAC meets weekly via conference call to receive updates on what’s happening during the session. These calls offer members an opportunity to give feedback in real-time as bills are being worked on and debated.

Another way for members to get involved is to engage with the association’s Grassroots Network as ambassadors for Hospitality. Ambassador members have committed to building and strengthening relationships with their local and state elected officials. These relationships are critical to achieving success and advancing the perspectives of the hospitality industry. If you are interested in becoming an ambassador, please contact Katie Doyle, grassroots manager, at katied@ wahospitality.org. n

10 │ wahospitality.org

Questions hotel operators need to ask potential marketing vendors.

By Association Staff Hotel marketing can often be complicated. Just when you feel that you have your marketing technique down, another app, social media platform or start-up enters, and you need to rethink your whole approach. The process of hotel marketing can not only be overwhelming, but it can also be timeconsuming. That’s why finding the right person to manage everything is so important. However, that can present another problem because there are many marketing vendors out there that are qualified for the position and want the job. How do you know you’re picking the right person for you and your business?

You want to hire someone that can produce a good ROI for your property and is trustworthy as well as competent.

The good news is that with a few well-chosen questions you can quickly narrow down your options before you sign any contracts.

Tell me about your experience in the hospitality industry.

With such a complex and challenging industry, you want to ensure that vendors have experience in the field of hospitality, and built connections in addition to have already made mistakes and learned from them. Make a point of partnering with someone who not only knows the industry, but also specializes in hotels. You don’t want someone with a lot of knowledge that is spread out in a variety of areas. It’s your right to expect customized advice from someone with a thorough understanding of the industry, best practices, metrics and benchmarks.

Am I investing in someone’s service or is this a do-itmyself software?

Beware of the software. Make sure you’re not being sold something that you’re required to learn and navigate on your own. If you’re buying software, do you have members of staff that are prepared to learn the software? Is the vendor going to assist you in learning, implementing and guiding you on the use of the software and programs? Are they offering to build your hotel website or simply giving you a CMS (content management system) for you to build on your own?

What ROI can I expect to see from working with you?

Look for the right partner who is prepared to study your hotel and put in some time to research how you operate, and the strong points of your hotel and its services. They should be ready to investigate the competition and find ways where your business can improve. Any firm that cannot offer you a solid plan and projection of ROI is one you want too avoid. Don’t be afraid to ask lots of questions.

How do you track ROI and reporting?

A good marketing vendor will be able to offer examples of work they’ve done in the past and show samples of how they track reporting. The company should be able to provide you with an online dashboard and regular updates and reports to show progress.

Tell me how you plan to customize our campaigns.

Hotels’ booking windows are season by season, and you want to ensure that your marketing vendor understands the importance of properly budgeting marketing expenses and planning accordingly. You want to know that they are going to be looking at travel trends and looking at what did and didn’t work for you in the past and create a customized approach.

How will you incorporate our booking engine with our website?

If you’re talking to anyone that knows their job, they will understand the importance of reaching online users and bringing them to your website. Are they going to rely on SEO or do that have a more organic approach?

Tell me how many leads you believe you can convert to direct bookings.

You don’t want someone just promising results; you want to see them. Stay away from anyone that can’t give you a clear plan on how they plan on converting leads to sales. Look for a partner that has a good plan in place on how they’re going to optimize conversions and not dump money into marketing with no return.

Tell me what percentage of our hotel revenue will be direct.

One way of finding out how much the firm really understands the industry is by seeing if they realize the importance of not relying on OTAs and try to focus on direct bookings.

What percentage of our online visitors should be entering our booking engine?

One of the best indications of the quality of your direct web traffic is to look at the number of visitors that enter a date search on your site. It’s a good indication of the interest level and if they’re actually planning on booking a visit.

In which hospitality/hotel organizations do you currently participate?

Look for a marketing vendor that is active in industry groups such as AHLA, HFTP and the Washington Hospitality Association. That shows that they are serious about investing their time and want to learn as much as they can about the hotel industry, hoteliers and how they can assist them in building better businesses. n Buyer’s Guide 2019/2020 │ 11

Eye on Hospitality: Finding a vendor that fits your needs

By Paul Schlienz

Choosing a vendor shouldn’t be rocket science, but you do need to take care and find a provider who fulfills your needs.

“One of the most important things vendors can do is to deliver on their promises,” said Quentin Incao, CEO at Q Hospitality Management. “You want them to deliver on the service level they sold, the quality of the product they sold and the support that they sold. I find at times that vendors are great at selling a product or service, but then, once you have subscribed to their service or start using their product, such as napkin rentals, then, all of a sudden, the service falls off because the vendor’s main goal was sales.”

“You want to have some price stability,” Shain said. “It’s better to make your plans on price stability versus looking for people who have the best price today. Many people have a very short-term approach to the idea of consistency in pricing.”

Quality of delivery Having vendors that consistently deliver quality products on time is essential for any restaurant.

Will Harmon, a marketing associate at BlueCart, an online and mobile ordering, inventory and operations platform for the hospitality industry, identifies six areas you should consider before committing to a vendor’s product or service: payment options, quality of delivery, minimum and maximum order quantities, quality assurance processes, order availability and references.

Payment options According to Harmon, payment options can include paying the cost of the product plus a fixed fee or paying the cost of the product plus a percentage.

“Payment options can be significant if you’re comparing one vendor to another and they’re both selling the same toilet paper,” Incao said. “At the end of the day, you want to get the best product for the lowest price.”

Arnold Shain, founder of Restaurant Group, Inc., says price stability is more important than finding the lowest price for a product.

12 │ wahospitality.org

“Finding a vendor with a track record of on-time delivery is going to be paramount for building a solid professional relationship,” Harmon said. “A reputation for [quality product] is also essential for not only your relationship with your vendor, but with your customers as well. Selecting a vendor who can deliver on both fronts is a leap in the right direction for a long-lasting partnership.”

Minimum and maximum order quantities Many vendors have minimum and maximum order quantities. It’s important to understand a vendor’s policy in

this area before signing a contract.

“For me, I’d rather vendors didn’t have minimums and maximums because I’d rather be able to get whatever I want whenever I want, however many I want, but I understand why vendors do this,” Incao said. “It controls their costs and deliveries. You’re running a business better if you set up some of those parameters.”

Quality assurance processes Quality assurance means your vendor is more interested in providing customers with great products than simply moving inventory. Find out how a vendor assures quality before you enter a business relationship.

“Always go for quality rather than cheap and build your menu around quality,” Shain said.

same product or for any product, but now it’s not available or something else has happened, that, to me, is not acceptable. Some of the questions I ask about something that will be repeatedly ordered: What is the general availability of this product? Is it easy to get each week?”

References Checking references can also be a useful way to discern if you want to do business with a vendor.

For Incao, however, some products warrant more quality assurance than others.

“If a product is purchased or rented on a weekly basis, like napkins, tablecloths or uniforms, quality assurance is really important because you want product that is undamaged and not marked up,” Incao said. “It’s less important in other products like toilet paper. I’m not really looking for any quality assurance with those kinds of products. I’m just looking for a good price.”

Order availability Before signing with a vendor, check for order availability and find out if a vendor’s delivery time syncs with your schedule. According to Harmon, a good sign is when a vendor has adopted a tech solution for streamlining their delivery routes since this means the vendor is forwardthinking and more likely to be a reliable supplier for your restaurant.

“If I were brand new in the field, I would definitely want to call up a chef or general manager and ask, ‘Hey, how’s this company been working for you?” said Dave Coleman, COO of Gourmondo Catering. “Since I’m seasoned in this business, I know where to go, who to call and how to achieve whatever I need, but if I were a new director of purchasing, I know I’d be checking references.”

These vendor relationships are, indeed, essential to any restaurant or hotel. Do your due diligence and choose wisely. n

“Availability is very important,” said Incao. “If I’ve made the decision to go with you over another vendor for the Buyer’s Guide 2019/2020 │ 13

Are you leveraging your hospitality contacts?

Here’s what your membership team can do for you…

There’s a reason you’re often reminded in this magazine to connect with your membership representative.

The membership team is your link to the Washington Hospitality Association and a powerful business resource to help you succeed in all areas of your business.

Your membership team stands ready to: • • •

• • • •

Provide access to information streams that will help you stay in compliance and up-to-date on the industry.

Connect you with programs that will save you money on credit card processing, health care, workers’ compensation and more.

Get you in touch with our network of industry experts for free advice on 19 different topics including employment law, financial and accounting management, legal assistance, human resources, business taxes and tip pooling.

Tell you about upcoming opportunities to network and integrate with the industry.

Help you find the right training opportunities for you and your staff, at the right price.

Get you involved with your local and state government as an advocate for the industry.

Pass on your questions and concerns to the association.

TERRITORY OVERVIEW

14 │ wahospitality.org

The team, which includes area managers, territory managers, area coordinators and member relations specialists, is the association’s boots on the ground and its effectiveness comes from maintaining a close relationship with you, our members. Your membership representative is always happy to hear from you! Get in touch today to learn more about what your association can do for you.

Your Membership Team Steven Sweeney Director of Membership stevens@wahospitality.org 360-246-4515

Jennifer Hurley Membership Administrator jenniferh@wahospitality.org 360-528-2798

San Juan, Island, Whatcom, Skagit,

Seattle Neighborhoods

Okanogan Counties

Cathy Fox cathyf@wahospitality.org 360-246-4521

Open Position Contact Jennifer Hurley: jenniferh@wahospitality.org 360-528-2798 Snohomish, Chelan,

South King County

Douglas Counties

Casaundra Robinson casaundrar@wahospitality.org 360-246-4524

Shelby Pemberton shelbyp@wahospitality.org 360-246-4516 Seattle Downtown Michele Holmes Schaub micheles@wahospitality.org 360-246-4525

East King County Sean McHugh seanm@wahospitality.org 360-246-4519

Buyer’s Guide 2019/2020 │ 15

Pierce County

Spokane County

Tamorro Farrell tamorrof@wahospitality.org 360-246-4520

& Northeast Washington

Thurston, Kitsap & Peninsula Open Position Contact Jennifer Hurley: jenniferh@wahospitality.org 360-528-2798 Southwest Washington Cameryn Mirafuentes camerynm@wahospitality.org 360-246-4518

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Marla Fruit marlaf@wahospitality.org 360-246-4522

Southeast Washington Robbin Stafford robbins@wahospitality.org 360-246-4526

BUYER’S BUYER’S 2019-2020

GUIDE GUIDE 2019/2020

»» State-of-the-art technology vendors »» Restaurant equipment »» HR services »» Food & beverage vendors »» Hotel supplies »» Legal and financial services »» Construction and remodel experts »» AND MUCH MORE

2019–2020 Buyer’s Guide | 17A

SHOP BY COMPANY SHOP BY CATEGORY = Special offer for members.

45th Street Hospitality Sean Wingo 1310 N 131st Street Seattle, WA 98133-7630 206-633-4494 sean@bedroomsandmore.com www.45thstreethospitality.com Always two-sided mattresses Service Area: Statewide Accent Table Lighting Company Jeff Robb 15339 NE 90th Street Redmond, WA 98052 425-881-2062 accenttablelight@aol.com www.lampserviceproducts.com Fuel, Gloves, POS Supplies Service Area: Statewide Yes, special offer Ace Parking Management Nick Hutsen 500 Union St, Ste 400 Seattle, WA 98101-2709 206-903-1218 nick_hutsen@aceparking.com www.aceparking.com Parking Management Service Area: Statewide ACRAnet, Inc. Jacquie Brownell 521 W Maxwell Ave Spokane Valley, WA 99201 509-324-1241 Jacquie.Brownell@acranet.com www.acranet.com Employment screening background checks Service Area: Statewide Agilysys Jen Reeves 3380 146th Pl SE, Ste 400 Bellevue, WA 98007-6472 877-369-6208 jennifer.reeves@agilysys.com www.agilysys.com Systems, technology Service Area: Statewide Alice Financial Brad Kime 195 Montague St Floor 14 Brooklyn, NY 10015 812-350-2503 kime@thisisalice.com www.thisisalice.com Lower Payroll Taxes Service Area: Statewide

18A | 2019–2020 Buyer’s Guide

Alliance Business Solutions Alliah Sheta P.O. Box 1459 Minneapolis, MN 55440-1459 317-513-5496 alliah.sheta@optum.com https://www.uhctogether.com/forms/ WRA HealthCare Insurance Provider Service Area: Statewide Alpine Bakery Co. Nicole Burgi 810 N Monroe St Spokane, WA 99201-2109 509-327-7040 alpinebakerycompany@gmail.com Fresh, Local, Preservative-free Bakery Service Area: Spokane ALSCO Steve Bivens 6828 S 204th St Kent, WA 98032-5112 253-478-5197 sbivens@alsco.com www.alsco.com Linen supplies & cleaning Service Area: King, Kitsap, Lewis, Pierce, Skagit, Snohomish, Thurston ALSCO- American Linen Spokane Joey Kink 1923 N Waterworks St Spokane, WA 99212-1360 509-534-2693 jkink@alsco.com www.alsco.com Linen supplies & cleaning American TechCorp Lori Wilson PO Box 30936 Lakewood, WA 98499-3036 253-682-1240 loriw@americantechcorp.com www.americantechcorp.com Directv Television Service Service Area: Statewide Yes, special offer American Underwriters Insurance Lavonne Northcutt 6429 S Tacoma Way Tacoma, WA 98409-4004 253-473-1415 lavonne@american-underwriters.com www.auiagency.com Business & commercial insurance Service Area: Statewide

AMP Services, LLC Rick Braa 200 W Mercer St, Ste 511 Seattle, WA 98119-5908 206-596-7400 rbraa@ampservices.com www.ampservices.com Outsourced Accounting/Consulting Services Service Area: Statewide Anheuser Busch Companies Gilbert Canizales 15800 Roscoe Blvd Van Nuys, CA 91406-1350 503-720-9586 gilbert.canizales@anheuser-busch.com www.anheuser-busch.com Beer, domestic & regional Service Area: Statewide Approach Management Services Samantha Lipoma 1711 S Jackson St Seattle, WA 98144-2112 206-812-3804 slipoma@approachms.com www.approachms.com Workers’ Comp Claim Management Service Area: Statewide ARF Financial Merissa Thomas 4408 N 9th St Tacoma, WA 98406-3520 425-770-3762 mthomas@arffinancial.com www.arffinancial.com Financing for Restaurants, Bars & Taverns Service Area: Statewide ASCAP John Bonaccorso 2 Music Sq. West Nashville, TN 37203-3204 888-772-4252 jbonaccorso@ascap.com www.ascap.com Music Licensing Service Area: Statewide Associated Industries Stefanie Howe 1206 N Lincoln St Ste 200 Spokane, WA 99201-2559 509-326-6885 showe@aiin.com www.aiin.com Consulting network, training & support

SHOP BY COMPANY = Special offer for members.

Asure Consulting Georgianne (Georgi) Parker 11400 SE 6th St Ste 125 Bellevue, WA 98004-6419 425-576-1900 georgi.parker@asuresoftware.com www.hrpmsi.com Human resources outsourcing Service Area: Island, Jefferson, King, Kitsap, Pierce, San Juan, Skagit, Snohomish, Thurston, Whatcom Audio Video Exclusives Craig Holmes 7528 Olympic View Drive #110 Edmonds, WA 98026-5523 425-245-8846 info@avexclusives.com avexclusives.com TV Programming & Installations Service Area: Island, King, Kitsap, Pierce, San Juan, Skagit, Snohomish, Thurston, Whitman Audio Visual Services Group PSAV Jason Younce 3315 S. 116th St. Ste 141 Tukwila, WA 98168-1980 702-776-8860 jyounce@PSAV.COM www.psav.com Audio Visual Equipment & Services Service Area: Statewide Avitus Group Mike Stibbins 700 112th AVE NE Bellevue, WA 98004- 5131 425-324-5449 mstibbins@avitusgroup.com www.avitusgroup.com Professional business services Service Area: Statewide Baker Commodities Inc Michael Bulleri PO Box 58368 Seattle, WA 98138-1368 206-243-7387 mbulleri@bakercommodities.com www.bakercommodities.com Used Cooking Oil Recycling Service Area: Statewide

Baker Commodities Spokane Valley Joe Jacobson PO Box 11157 Spokane Valley, WA 99211-1157 509-535-5435 jjacobson@bakercommodities.com www.bakercommodities.com Recycling & used oil Service Area: Statewide

Bavarian Meat Products, Inc. Lynn Hofstatter 2934 Western Ave Seattle, WA 98121-1021 206-448-3540 lynn@bavarianmeats.com www.bavarianmeats.com Wholesale sausage & meats Service Area: King

Bargreen Ellingson Seattle Jeff Gentling 3627 1st Ave S Seattle, WA 98134-2201 206-682-1472 j.gentling@bargreen.com www.bargreen.com Serving those who serve Service Area: King

Bell-Anderson Insurance Renton Andy Hoven 600 SW 39th St, Ste 200 Renton, WA 98057-4911 425-291-5200 andyh@bell-anderson.com www.bell-anderson.com Business & commercial insurance Service Area: King, Pierce

Bargreen Ellingson Spokane Tami Kennedy 223 W Boone Ave Spokane, WA 99201-2311 509-324-2939 tkennedy@bargreen.com www.bargreen.com Serving those who serve Service Area: Statewide

Bell-Anderson Insurance Spokane Neil Muller 6519 N Maple St, Ste B Spokane, WA 99208-6169 509-465-1133 neilm@bell-anderson.com www.bell-anderson.com Business & commercial insurance Service Area: Spokane

Bargreen Ellingson Tacoma Dave Bartra 6626 Tacoma Mall Blvd, Ste B Tacoma, WA 98409-9086 253-475-9201 d.barta@bargreen.com www.bargreen.com Serving those who serve Service Area: King, Lewis, Pierce, Thurston

Bellingham Bay Builders Jeff Mack 824 N State St Bellingham, WA 98225-5019 360-733-7500 jeffm@bellinghambaybuilders.com www.bellinghambaybuilders.com Workers Cooperative Commerical Building Service Area: San Juan, Skagit, Whatcom

Batdorf & Bronson Coffee Roasters Dave Wasson 200 Market St NE Olympia, WA 98501-6965 360-753-3391 dwasson@batdorf.com batdorfcoffee.com Wholesale coffee, equipment, training Service Area: Statewide Bath Fitter Trey Provident 6900 220th St SW, Ste A Mountlake Terrace, WA 98043-2123 253-872-6898 tprovident@bocabathsystems.com www.bathfitter.com Tub & Shower Remodeling

Berntson Porter & Company, PLLC Rebecca Young 11100 NE 8th St Ste 400 Bellevue, WA 98004-4469 425-454-7990 ryoung@bpcpa.com www.bpcpa.com Wealth management, bookkeeping, taxes Service Area: Statewide Bio Clean Theresa Borst 4801 56th Pl NE Marysville, WA 98270 425-377-2303 Tborst@biocleanwa.com www.biocleanwa.com Chemical Incident Cleanup Service Area: Island, King, Pierce, Snohomish, Thurston

2019–2020 Buyer’s Guide | 19A

SHOP BY COMPANY SHOP BY CATEGORY = Special offer for members.

BMI Jessica Frost 10 Music Sq E Nashville, TN 37203-4321 615-401-2873 jfrost@bmi.com www.bmi.com Performing rights organization Service Area: Statewide Brantley, Janson, Yost & Ellison, CPA’s Michael Gintz 1617 S 325th St Federal Way, WA 98003-6009 253-838-3484 mgintz@brantleyjanson.com www.brantleyjanson.com Accounting, CPA & taxes Service Area: Statewide Bridge 2 Bridge Beverages Dale Armstrong 5210 1st St Bremerton, WA 98312-3342 360-377-6262 dale@bremertonpepsi.com www.bremertonpepsi.com Non-alcoholic beverage distributor Service Area: Jefferson, Kitsap, Mason, Pierce Brown & Brown Insurance of WA, Inc. Alex Nephew 800 5th Ave Ste 2400 Seattle, WA 98104-3176 206-956-1600 anephew@bbseattle.com www.bnbseattle.com Full service insurance brokerage Service Area: Statewide Caffe Appassionato Seattle Phil Sancken 4001 21st Ave W Seattle, WA 98199-1201 888-502-2333 phil@caffeappassionato.com www.caffeappassionato.com Wholesale coffee & teas Service Area: Statewide Caffe D’Arte, LLC Kimberly Zier 33926 9th Ave S Federal Way, WA 98003-6708 253-252-7050 kjzier@comcast.net www.caffedarte.com Wholesale coffee & espresso Service Area: Statewide

20A | 2019–2020 Buyer’s Guide

Cairn Consulting Kelly Gaddis 19815 23rd Dr SE Bothell, WA 98012-7607 206-877-2757 kgaddis@nai-psp.com http://kellygaddis.com Commercial Real Estate & Consulting Service Area: Chelan, King, Pierce, Snohomish, Walla Walla, Yakima Yes, special offer Cairncross & Hempelmann, P.S. David Hermann 524 2nd Ave Ste 500 Seattle, WA 98104-2323 206-587-0700 dherrman@cairncross.com https://www.cairncross.com/ Restaurant attorneys; legal assistance Calikia LLC Dianna Pence 848 N Sunrise Blvd Unit F203 Camano Island, WA 98282-8876 diannapence@windermere.com 360-629-2423 Service Area: Island, Snohomish Cascade Natural Gas Conservation Incentive Program Bradey Day 1600 Iowa St Bellingham, WA 98229-4707 866-450-0005 Bradey.R.Day@lmco.com www.cngconserve.com Commercial conservation & energy Service Area: Adams, Benton, Chelan, Clark, Cowlitz, Douglas, Franklin, Grant, Grays Harbor, Island, Kitsap, Mason, Pierce, Skagit, Snohomish, Walla Walla, Whatcom, Yakima Cash & Carry Ballard #562 Brian Walker 1155 NW Ballard Way Seattle, WA 98107-4639 206-789-7242 cc562@smartfoodservice.com www.smartfoodservice.com Produce, meats & dairy Service Area: King Yes, special offer

Cash & Carry Bellevue #559 Ed Proso 2208 136th Pl NE Bellevue, WA 98005-1848 425-644-4638 cc559@smartandfinal.com www.smartfoodservice.com Produce, meats & dairy Service Area: King Cash & Carry Bellingham #552 Don Hennigs 405 Ohio St Bellingham, WA 98225-4641 360-676-7360 cc552@smartandfinal.com www.smartfoodservice.com Produce, meats & dairy Service Area: Whatcom Cash & Carry Bremerton #518 Robert Crow 5011 Auto Center Blvd Bremerton, WA 98312 360-377-8331 cc518@smartandfinal.com www.smartfoodservice.com Produce, meats & dairy Service Area: Kitsap Cash & Carry Burlington #570 Kerry Craig 150 Sharon Ave Burlington, WA 98233-2252 360-707-0109 cc570@smartandfinal.com www.smartfoodservice.com Produce, Meats & Dairy.

Service Area: Skagit Cash & Carry Everett #553 Angela Duggins 2917 Cedar St Everett, WA 98201-3751 425-339-2628 cc553@smartandfinal.com www.smartfoodservice.com Produce, meats & dairy Service Area: Snohomish Cash & Carry Federal Way #556 Rob Stevenson 1628 S 344th St Federal Way, WA 98003-6852 253-925-0550 cc556@smartandfinal.com www.smartfoodservice.com Produce, meats & dairy Service Area: King

SHOP BY COMPANY = Special offer for members.

Cash & Carry Kelso #542 Kelly Brown 2302 Talley Way Kelso, WA 98626-5512 360-425-7090 CC542@smartfoodservice.com www.smartfoodservice.com Produce, meats & dairy Service Area: Cowlitz

Cash & Carry Richland #575 Larry Covey 1939 Fowler St Richland, WA 99352-4846 509-374-3905 cc575@smartandfinal.com www.smartfoodservice.com Produce, meats & dairy Service Area: Benton

Cash & Carry Kent #555 Jim Low 21504 84th Ave S Kent, WA 98032-2446 253-872-7586 cc555@smartandfinal.com www.smartfoodservice.com Produce, meats & dairy Service Area: King

Cash & Carry S Seattle #551 Rick Arriola 1760 4th Ave S Seattle, WA 98134-1502 206-343-7156 cc551@smartandfinal.com www.smartfoodservice.com Produce, meats & dairy Service Area: King

Cash & Carry Lynnwood #557 Tim Grant 6412 204th St SW Lynnwood, WA 98036-5972 425-672-1886 cc557@smartandfinal.com www.smartfoodservice.com Produce, meats & dairy Service Area: Snohomish

Cash & Carry South Tacoma #579 Ben Notter 111 S 112th St Tacoma, WA 98444-5711 253-539-7105 cc579@smartandfinal.com www.smartfoodservice.com Produce, meats & dairy Service Area: Pierce

Cash & Carry N Seattle #549 Chris Walker 13102 Stone Way N Seattle, WA 98133-7617 206-364-1733 cc549@smartfoodservice.com www.smartfoodservice.com Produce, meats & dairy Service Area: King

Cash & Carry Spokane #573 Rob Kuonen 7630 N Division St Spokane, WA 99208-5614 509-489-8800 cc573@smartandfinal.com www.smartfoodservice.com Produce, meats & dairy Service Area: Spokane

Cash & Carry Olympia #548 Randy Drake 1010 Fones Rd SE Olympia, WA 98501-2107 360-459-2820 cc548@smartandfinal.com www.smartfoodservice.com Produce, meats & dairy Service Area: Thurston

Cash & Carry Spokane Valley #578 Don Jacobson 211 S McKinnon Spokane Valley, WA 99212-0742 509-535-7710 cc578@smartandfinal.com www.smartfoodservice.com Produce, meats & dairy Service Area: Spokane

Cash & Carry Rainier #583 Casey Lang 1915 21st Ave S Seattle, WA 98144-4505 206-302-0216 cc583@smartandfinal.com www.smartfoodservice.com Produce, meats & dairy Service Area: King

Cash & Carry Tacoma #550 Brendan Southard 6208 Tacoma Mall Blvd Tacoma, WA 98409-6827 253-472-6879 cc550@smartandfinal.com www.smartfoodservice.com Produce, meats & dairy Service Area: Pierce

Cash & Carry Tukwila #561 Anthony McCann 230 Andover Park E Tukwila, WA 98188-2903 206-246-6017 www.smartfoodservice.com Produce, meats & dairy Service Area: King Cash & Carry Vancouver #566 Don Emery 10611 NE 53rd St Vancouver, WA 98662-6161 360-944-9199 cc566@smartandfinal.com www.smartfoodservice.com Produce, meats & dairy Service Area: Clark Cash & Carry Yakima #574 General Manager 1406 E Mead Ave Union Gap, WA 98903-3912 509-248-9390 cc574@smartandfinal.com www.smartfoodservice.com Produce, meats & dairy Service Area: Yakima CDITech Doug Bush 250 Stephenson Hwy Troy, MI 48083-1117 360-334-2233 Dbush@cditech.com www.cditech.com Point of Sale Systems Service Area: Statewide Central Washington Fair Association Greg Lybeck 1301 S Fair Ave Yakima, WA 98901-5500 509-248-7160 www.statefairpark.org Event management Service Area: Yakima Charlie’s Produce Shawn Garner PO Box 24606 Seattle, WA 98124-0606 206-625-1412 shawng@charliesproduce.com www.charliesproduce.com Fresh produce & daily delivery Service Area: Statewide

2019–2020 Buyer’s Guide | 21A

SHOP BY COMPANY SHOP BY CATEGORY = Special offer for members.

Charlie’s Produce Spokane Dane Rice 3530 E Ferry Ave Spokane, WA 99202-4631 509-535-7393 Daner@charliesproduce.com www.charliesproduce.com Locally sourced fresh produce Service Area: Adams, Asotin, Benton, Columbia, Douglas, Ferry, Franklin, Garfield, Grant, Lincoln, Okanogan, Pend Oreille, Spokane, Stevens, Walla Walla CHC Columbia Hydronics Co. Jeff Van Pay 12828 Gateway Dr Bld 5 Tukwila, WA 98168-3311 206-819-2346 jvanpay@chchydro.com CHChydro.com HVAC/Plumbing Manufacturers Representative Service Area: Statewide Yes, special offer CHOICE Insurance, LLC Levi Alford 1715 Market St Ste 100 Kirkland, WA 98033-4968 425-947-8104 levialford@choiceinsurance.net www.choiceinsurance.net Insurance Service Area: Statewide Chukar Cherry Company Pam Montgomery PO Box 510 Prosser, WA 99350-0510 509-786-2055 pam@chukar.com www.chukar.com Wholesale berries & nuts Service Area: Statewide Cintas - Issaquah Amanda Gust 1700 NW Gilman Blvd, Ste 210 Issaquah, WA 98027-5349 425-313-3406 gusta@cintas.com www.cintas.com Uniforms, cleaning & safety supplies Service Area: King

22A | 2019–2020 Buyer’s Guide

Clark Nuber CPAs Julie Eisenhauer 10900 NE 4th St, Ste 1400 Bellevue, WA 98004-5873 425-454-4919 jeisenhauer@clarknuber.com www.clarknuber.com Accounting, CPA & taxes Service Area: Statewide Clevenger Associates Tony Clevenger 11803 101st Ave Ct E, Ste 203 Puyallup, WA 98373-3473 253-841-7811 tony@clevengerassoc.com www.clevengerassoc.com Facility consulting & design Service Area: Statewide CLG Employer Resources Holly Hahn 209 Main Ave S, Ste 100 North Bend, WA 98045-8139 425-391-4141 hollyh@clger.com clgemployerresources.com Employee benefits & health insurance Service Area: Statewide Coho Res LLC Maili Morrison 7801 NE Greenwood Dr Vancouver, WA 98662-7900 503-425-1444 maili.morrison@cohores.com www.cohores.com revenue management services Service Area: Statewide Color Graphics Screenprinting & Deer Creek Awards Voshte Gustafson 2540 Crites St SW Tumwater, WA 98512-6104 360-352-3970 voshte@colorgraphicswa.com www.colorgraphicswa.com Best Quality, Service & Professionalism Service Area: Pierce, Thurston Yes, special offer Columbia Distributing Co., Inc. Tom Thompson 255 Appleyard Dr Wenatchee, WA 98801-8962 509-662-1673 tom@columbiadistributing.com www.columbiadistributing.com Beer, domestic & regional Service Area: Chelan, Douglas, Okanogan

Comcast Business Auburn Wayde Martin 4020 Auburn Way N Auburn, WA 98002-1315 253-288-7489 Wayde_Martin@comcast.com business.comcast.com Telecommunication services for businesses Service Area: King Comcast Business Class Lynnwood Jonathan Rodgers 15815 25th Ave W Lynnwood, WA 98087-2507 877-533-5676 Jonathan_Rodgers2@comcast.com business.comcast.com Telecommunication services for businesses Service Area: Snohomish Comcast Business Olympia John Koch 440 Yauger Way SW Olympia, WA 98502-8153 360-280-3429 john_koch@cable.comcast.net business.comcast.com Telecommunication services for businesses Service Area: Thurston Comcast Business Puyallup Jennifer Gustin 410 Valley Ave NW Ste 9 Puyallup, WA 98371-3317 253-405-7970 business.comcast.com Telecommunication services for businesses Service Area: Pierce Yes, special offer Comcast Business Redmond Jonathan Ray PO Box 97007 Redmond, WA 98073-9707 855-452-1500 business.comcast.com Telecommunication services for businesses Service Area: King

SHOP BY COMPANY = Special offer for members.

Comcast Business Seattle Dave Paciocco 12645 Stone Ave N Seattle, WA 98133-8315 425-508-4143 business.comcast.com Telecommunication services for businesses Service Area: King

Costco #103 Clarkston Alan Demers 301 5th St Clarkston, WA 99403-1860 509-758-1800 w103mgr@costco.com www.costco.com Produce, meats & dairy Service Area: Asotin

Costco #13 Silverdale Mike O’Hara 10000 Mickelberry Rd NW Silverdale, WA 98383-8302 360-692-9213 W013MGR@costco.com www.costco.com Produce, meats & dairy Service Area: Kitsap

Comcast Business Spokane Brandon Lennick 1717 E Buckeye Ave Spokane, WA 99207-4908 509-755-4689 brandon_lennick@cable.comcast.com business.comcast.com Telecommunication services for businesses Service Area: Spokane

Costco #106 Aurora Village Shawn Hancock 1175 N 205th St Seattle, WA 98133-3206 206-546-0480 W106MGR@costco.com www.costco.com Produce, meats & dairy Service Area: King

Costco #19 Bellingham Andrea Lowden 4299 Guide Meridian St Bellingham, WA 98226-6475 360-671-6947 W01216MGR@costco.com www.costco.com Produce, meats & dairy Service Area: Whatcom

Costco #1086 East Vancouver Greg Killian 19610 SE 1st St Camas, WA 98607-7472 360-258-6221 W01086MGR@costco.com www.costco.com Produce, meats & dairy Service Area: Clark

Costco #486 Kennewick Tom Olson 8505 W Gage Blvd Kennewick, WA 99336-8120 509-737-8861 W486MGR@costco.com www.costco.com Produce, meats & dairy Service Area: Benton

Costco #110 Issaquah Stacey Jiminez 1801 10th Ave NW Issaquah, WA 98027-5384 425-313-0965 W110MGR@costco.com www.costco.com Produce, meats & dairy Service Area: King

Costco #6 Southcenter Todd Young 400 Costco Drive #150 Tukwila, WA 98188-4808 206-575-9191 W006MGR@costco.com www.costco.com Produce, meats & dairy Service Area: King

Costco #112 Wenatchee Alex Ryan 375 Highline Dr S East Wenatchee, WA 98802-5344 509-886-0593 W112MGR@costco.com www.costco.com Produce, meats & dairy Service Area: Chelan, Douglas

Costco #61 Federal Way Paul Michael 35100 Enchanted Pkwy S Federal Way, WA 98003-8314 253-874-3652 W061MGR@costco.com www.costco.com Produce, meats & dairy Service Area: King

Costco #114 Everett Erika Kostal 10200 19th Ave SE Everett, WA 98208-4256 425-379-7451 W114MGR@costco.com www.costco.com Produce, meats & dairy Service Area: Snohomish

Costco #624 Gig Harbor Scott Elliott 10990 Harbor Hill Dr NW Gig Harbor, WA 98332-8945 253-853-8600 W624MGR@costco.com www.costco.com Produce, meats & dairy Service Area: Pierce

Concentra Urgent Care Ryan Schall 140 4th Ave N Ste 150 Seattle, WA 98109-4940 206-445-8835 RSchall@Concentra.com www.concentra.com Dependable Solutions for Work-Related Injuries Service Area: Statewide Costco #1 Seattle Jeremy Cook 4401 4th Ave S Seattle, WA 98134-2311 206-622-3136 W001MGR@costco.com www.costco.com Produce, meats & dairy Service Area: King Costco #1013 Union Gap Greg Schatz 2310 Longfibre Ave Union Gap, WA 98903-1513 509-454-5242 W01013MGR@costco.com www.costco.com Produce, meats & dairy Service Area: Yakima Costco #1029 Covington Jim Cannell 27520 Covington Way SE Covington, WA 98042-9100 253-796-1004 W01029MGR@costco.com www.costco.com Produce, meats & dairy Service Area: King

2019–2020 Buyer’s Guide | 23A

SHOP BY COMPANY SHOP BY CATEGORY = Special offer for members.

Costco #639 Sequim Bobby Radcliffe 955 W Washington St Sequim, WA 98382-3266 360-406-2025 w639mgr@costco.com www.costco.com Produce, meats & dairy Service Area: Clallam

Costco #670 Spokane Fred Schoenhard 5601 E Sprague Ave Spokane, WA 99212-0826 509-842-0003 W670MGR@costco.com www.costco.com Produce, meats & dairy Service Area: Spokane

Costco Business Center Jeremy Young 19105 Highway 99 Lynnwood, WA 98036-5228 425-640-7700 w115mkm@costco.com www.costcobusinessdelivery.com Produce, meats & dairy Service Area: Snohomish

Costco #64 Tumwater Dave Ryan 5500 Littlerock Rd SW Tumwater, WA 98512-7363 360-357-6580 W064MGR@costco.com www.costco.com Produce, meats & dairy Service Area: Thurston

Costco #740 Lacey Gail Harkness 1470 Marvin Rd NE Lacey, WA 98516-3870 360-412-3500 W740MGR@costco.com www.costco.com Produce, meats & dairy Service Area: Thurston

Costco Fife Business Center Kyle Berggren 3900 20Th St E Fife, WA 98424-1818 253-719-1950 w767mkm@costco.com www.costco.com All your business needs!

Service Area: Pierce

Costco #642 Marysville Shelly Jones 16616 Twin Lakes Ave Marysville, WA 98271-4701 360-652-4532 W642MGR@costco.com www.costco.com Produce, meats & dairy Service Area: Snohomish

Costco #747 Woodinville James Hickey 24008 Snohomish Woodinville Rd Woodinville, WA 98072-9743 425-806-7700 W747MGR@costco.com www.costco.com Produce, meats & dairy Service Area: Snohomish

CPR Training Center Dawn Jones PO Box 55806 Seattle, WA 98155-0806 206-621-3560 dawn@dawnjones.net www.cprtr.com Best First Aid/CPR Service Area: Statewide

Costco #66 Spokane II Kelly Frisina 7619 N Division St Spokane, WA 99208-5613 509-466-9668 W01298@costco.com www.costco.com Produce, meats & dairy Service Area: Spokane

Costco #772 Vancouver Ben Tehrani 6720 NE 84th St Vancouver, WA 98665-2016 360-828-2262 W772MGR@costco.com www.costco.com Produce, meats & dairy Service Area: Clark

Costco #660 Puyallup Eric Johnson 1201 39th Ave SW Puyallup, WA 98373-3803 253-445-7543 W660MGR@costco.com www.costco.com Produce, meats & dairy Service Area: Pierce, Pierce

Costco #8 Kirkland Chris Delong 8629 120th Ave NE Kirkland, WA 98033-5865 425-827-1693 W008MGR@costco.com www.costco.com Produce, meats & dairy Service Area: King

Craig Stein Beverage Chris Strong 5408 NE 88Th St Bld. B - 101 Vancouver, WA 98665-0990 360-823-2534 Christopher.Strong@csbeverage.com csbeverage.com Beer, wine & spirits Service Area: Clark, Cowlitz, Klickitat, Skamania

Costco #662 Burlington Netra McGrew 1725 S Burlington Blvd Burlington, WA 98223-3223 360-757-5703 W662MGR@costco.com www.costco.com Produce, meats & dairy Service Area: Snohomish

Costco #95 Tacoma Cindy Petersen 2219 S 37th St Tacoma, WA 98409-7473 253-75-5595 W095MGR@costco.com www.costco.com Produce, meats & dairy Service Area: Pierce

24A | 2019–2020 Buyer’s Guide

Crystal Investment Property LLC Joe Kennedy 10260 SW Greenburg Road #400 Portland, OR 97223-5514 503-530-1316 joe@crystalip.com www.crystalip.com Hotel Brokerage, Selling/Buying Service Area: Statewide Custom Gaskets NW Scott Dugaw PO Box 111734 Tacoma, WA 98411-1734 866-944-2653 gasketsnw@hotmail.com www.customgasketsnw.com Gaskets, hardware & fabrication Service Area: Statewide Yes, special offer

SHOP BY COMPANY = Special offer for members.

Cyrus O’Leary’s Pies Barclay Klingel 1528 S Hayford Rd Airway Heights, WA 99001-9404 509-624-5000 barclay@cyruspies.com www.cyruspies.com Frozen Pie Manufacturing Service Area: Statewide

Degginger McIntosh & Associates Rob Knode 3977 Harbour Point Blvd SW Mukilteo, WA 98275-5454 425-740-5200 rob@dmainsurance.com www.dmainsurance.com Insurance and financial services Service Area: Statewide

Davis Grimm Payne & Marra Selena Smith 701 Fifth Ave, Ste. 4040 Seattle, WA 98104-7071 206-447-0182 SSmith@davisgrimmpayne.com www.dgpmlaw.com Management Labor & Employment Law Service Area: Statewide

Diamond Parking Services United Parking Hailey Mattson 605 First Ave Ste 600 Seattle, WA 98104-2224 206-284-6303 Hailey.Mattson@diamondparking.com www.DiamondParking.com Parking Management Service Area: Clark, King, Kitsap, Pierce, Spokane

Davis Wright Tremaine LLP Riley Lagesen 1300 SW 5th Ave Ste 2300 Portland, OR 97201-5682 503-241-2300 RileyLagesen@dwt.com www.dwt.com Restaurant attorneys & legal advice Service Area: Statewide Davis Wright Tremaine LLP Seattle Gillian Murphy 1201 3rd Ave Ste 2200 Seattle, WA 98101-3045 206-622-3150 gillianmurphy@dwt.com www.dwt.com Restaurant attorneys & legal advice Service Area: Statewide Deacon Construction, LLC Bob Murphy 8343 154th Ave NE Ste 210 Redmond, WA 98052-6182 425-284-4000 bob.murphy@deacon.com www.deacon.com Real Estate Development Service Area: Statewide Degen & Degen Architecture Anita Degen 1402 3rd Ave Ste 1100 Seattle, WA 98101-2124 206-623-6368 anita@ddseattle.com www.ddseattle.com Architecture & Interior Design Service Area: Statewide

Dick’s Restaurant Supply Bellevue Dirk Happee 2102 140th Ave NE Bellevue, WA 98005-2008 425-289-0680 dhappee@dicksrestaurantsupply.com www.dicksrestaurantsupply.com Great value, less hassle Service Area: King Dick’s Restaurant Supply Mount Vernon Dave Becker 324 Chenoweth St Mount Vernon, WA 98273-9045 360-848-0259 dbecker@dicksrestaurantsupply.com www.dicksrestaurantsupply.com Great value, less hassle Service Area: Island, Kitsap, San Juan, Skagit, Snohomish, Whatcom Dick’s Restaurant Supply Seattle Mike Hoye 2963 1st Ave S Seattle, WA 98134-1821 206-382-0160 mhoye@dicksrestaurantsupply.com www.dicksrestaurantsupply.com Great value, less hassle Service Area: King

Dickerson Distributors, Inc. Kevin Dickerson 1313 Meador Ave Bellingham, WA 98229-5803 360-676-1260 Kevin@dickersondistributors.com www.dickersondistributors.com Beer, spirits & wine Service Area: Island, San Juan, Skagit, Whatcom Distant Lands Coffee Diane Graber 801 Houser Way N Renton, WA 98057-5506 425-917-2920 dianeg@dlcoffee.com www.dlcoffee.com Wholesale coffee & espresso Service Area: Statewide DoorDash Bo Murphy 106 Prefontaine PL S Seattle, WA 98104-2614 847-440-4263 bo.murphy@doordash.com www.doordash.com Third party restaurant delivery Service Area: King, Pierce, Snohomish dormakabaUSA,Inc Jeff Ross 31750 Sherman Avenue Madison Heights, MI 48071 248-837-3633 jeff.ross@dormakaba.com www.kabalodging.com E-Locks, Front Desk Systems Service Area: Statewide Double “D” Knitting & Glove, Inc Dudley Duncan 22500 Jameson Drive Calabasas, CA 91302-5852 818-222-4588 dudley@ddgloves.com www.ddgloves.com Cut resistant gloves Service Area: Statewide Draft Doctor Dave Whitney PO Box 31024 Portland, OR 97231-0024 800-689-1366 Draftdoctorllc@hotmail.com www.draftdoctorllc.com Draft system cleaning & installation

2019–2020 Buyer’s Guide | 25A

SHOP BY COMPANY SHOP BY CATEGORY = Special offer for members.

Duck Delivery of Washington, Inc. Derek Reich 1509 45th St E Sumner, WA 98390-2201 253-891-8918 derekr@duckdelivery.com www.duckdelivery.com Fresh Produce. Quality & Service Service Area: Statewide Dynamic Media | SiriusXM for Business Ryan Santangelo 38283 Mound Road Sterling Heights, MI 48310-3466 248-931-1041 ryans@dm-us.com wahospitality.dynamicmediamusic.com Licensed, Legal Internet Radio Service Area: Statewide Yes, special offer Dynamic Sales & Service Daniel Danhof 12910 NE 125th Way, Bldg. B-3 Kirkland, WA 98034-7716 425-823-4300 dan@dynamicss.com http://www.dynamicss.com/ OPL, Guest Laundry & Services Ecolab Dave Lumberg 4301 S Pine St, Ste 540 Tacoma, WA 98409-7216 253-244-3884 davelumberg@comcast.net www.ecolab.com Dishmachine & cleaning chemicals Service Area: Statewide Edenholm & Associates Eric Edenholm PO Box 11496 Bainbridge Island, WA 98110-5496 206-245-6401 eedenholm@bainbridge.net Accounting, Business taxes, CPA Service Area: Kitsap Equifax Workforce Solutions Sherrie Saffore 11432 Lackland Rd St. Louis, MO 63146 314-214-7771 Sherrie.saffore@equifax.com www.equifax.com/business/manage-myworkforce/ Talent Acquisition, Unemployment, I-9 Service Area: Statewide

26A | 2019–2020 Buyer’s Guide

ERNwest Olympia John Meier 1550 Irving St SW, Ste 300 Tumwater, WA 98512-6362 800-433-7601 jmeier@ernwest.com www.ernwest.com Workers’ compensation claims management Service Area: Statewide ERNwest Spokane John Meier 511 N Argonne Rd, Ste 201 Spokane Valley, WA 99212-2878 800-433-7601 jmeier@ernwest.com www.ernwest.com Workers’ compensation claims management Service Area: Statewide Essential Benefits Gordon Kushnick 7900 E Green Lake Dr N Ste 216 Seattle, WA 98103-4819 206-906-9815 gordon@essential-benefits.com essential-benefits.com Health Insurance - Employee Benefits Service Area: Statewide Essential Foods Adam Hewey 520 S Massachusetts St Seattle, WA 98134-1625 206-545-4194 efoods@aol.com www.globespun.com Wholesale organic products Service Area: Clark, Cowlitz, King, Pierce, Skagit, Skamania, Snohomish, Thurston, Whatcom Ethix Insurance Group Scott Nokleby 1944 Pacific Ave. Suite 204 Tacoma, WA 98402-3121 253-514-6348 scott@ethixinsurance.com http://ethixinsurance.com HR & group employment benefits Service Area: King, Pierce, Thurston Yes, special offer

Exteriors Madelyn Loreen 4616 25th Avenue NE #523 Seattle, WA 98105-4183 206-484-9869 madelyn@rcongrpllc.com Commercial Real Estate Development Service Area: Statewide Extreme Steam Carpet Cleaning Wendy Iseman PO Box 795 Mukilteo, WA 98275-0795 425-870-2295 extremesteamcc@comcast.net www.extremesteamcc.com Carpet and Floor Cleaning Service Area: King, Snohomish FastrackOnboard: Employee Onboarding & Labor Compliance Mike Lancey 2303 W. Commodore Way #210 Seattle, WA 98199-1261 888-288-9506 mlancey@fastrackonboard.com www.fastrackonboard.com Employee Onboarding and Compliance Service Area: Statewide Yes, special offer Fidalgo Coffee Roasters David Evans 856 N Hill Blvd Burlington, WA 98233-4640 360-757-8818 david@fidalgobaycoffee.com www.fidalgocoffee.com Wholesale coffee & teas Service Area: Statewide Fikes Mark Sims 8041 S 228th St Ste 101 Kent, WA 98032-2919 253-854-2439 mark@fikesproducts.com www.fikesproducts.com Paper, plastic & cleaning supplies Service Area: Clallam, Clark, Cowlitz, Grays Harbor, Jefferson, King, Kitsap, Lewis, Mason, Pacific, Pierce, Skagit, Snohomish, Thurston, Whatcom Yes, special offer

SHOP BY COMPANY = Special offer for members.

Fischer Restoration Jackie Davis 6608 220th St SW Ste 120 Mountlake Terrace, WA 98043-2120 206-633-2065 jackie@fischerrestore.com www.fischerrestore.com Water & sewer damage restoration Service Area: King, Snohomish Fisher & Phillips LLP Catharine Morisset 1201 Third Ave, Ste 2750 Seattle, WA 98101-3274 404-240-4219 cmorisset@fisherphillips.com www.laborlawyers.com Employment Law Service Area: Statewide Food Service Equipment Repair Todd Lachmund PO Box 12224 Mill Creek, WA 98082-0224 206-730-2662 toddtog.fserinc@gmail.com www.fserinc.com Superior equipment repair, installations Service Area: Chelan, Clallam, Clark, Cowlitz, Grays Harbor, Island, Jefferson, King, Kitsap, Kittitas, Lewis, Mason, Okanogan, Pacific, Pierce, San Juan, Skagit, Snohomish, Thurston, Wahkiakum, Whatcom Food Services Of America - Seattle/ Kent/Everett Tim Lewis 18430 E Valley Hwy Kent, WA 98032-1246 425-251-9100 tim_lewis@fsafood.com www.fsafood.com/main/serviceareas/ seattle.aspx Delivering Greater Customer Experience Service Area: Statewide Food Services Of America - Spokane Cliff Hoye PO Box 6248 Spokane, WA 99217-6248 509-483-7670 Cliff_Hoye@fsafood.com www.fsafood.com/main/serviceareas/ spokane.aspx Broadline distributor Service Area: Adams, Asotin, Benton, Columbia, Douglas, Ferry, Franklin, Garfield, Grant, Lincoln, Okanogan, Pend Oreille, Spokane, Stevens, Walla Walla, Whitman

Food Services, Inc. Sandy Cobbin PO Box 218 Mount Vernon, WA 98273-0218 360-416-5101 sandy_cobbin@foodservicesinc.com www.foodservicesinc.com Locally Owned and Operated Service Area: Island, King, Kitsap, Pierce, San Juan, Skagit, Snohomish, Thurston, Whatcom Foodwit Becki Holmes 7411 SW Capitol Hwy Portland, OR 97219-2432 206-457-9598 becki@foodwit.com www.foodwit.com Menu labeling & nutrition services Service Area: Statewide Fran’s Chocolates Andrina Bigelow 5900 Airport Way S Seattle, WA 98108-2776 206-322-0233 andrinab@franschocolates.com www.franschocolates.com Artisan Confections Service Area: Statewide Franz Family Bakeries Nate Howerton 110 N Fancher Road Spokane Valley, WA 99212-0850 208-790-6577 nathan.howerton@usbakery.com www.franzbakery.com The Good Breads!

Franz Family Bakeries Seattle Division Todd Fultz PO Box 24327 Seattle, WA 98144-0327 206-383-7026 todd.fultz@usbakery.com www.franzbakery.com Northwest local bakery

Gasket Guy Washington Grant Yuan 16541 Redmond Way, Ste 452-C Redmond, WA 98053-4463 206-491-9535 grant@gasketguywa.com www.gasketguywa.com Gasket and Hardware Repair Service Area: Chelan, Grays Harbor, Island, King, Kitsap, Lewis, Pierce, San Juan, Skagit, Snohomish, Thurston, Whatcom Yes, special offer Gecko Hospitality Kevin Kalstad P.O. Box 83556 Portland, OR 97283-0556 503-660-8565 kevin@geckohospitality.com www.geckohospitality.com Recruiting | Recruiter Service Area: Statewide Gemelli Coffee Roastery Paul Jacob 418 W 1st Ave Spokane, WA 99201-3707 509-838-3073 paulbjacob@hotmail.com Fresh Roasted Wholesale Coffee Service Area: Spokane General Biodiesel, Inc. Zach Shelton 6333 1st Ave S Seattle, WA 98108-3228 206-932-1600 zach@gbdnw.com www.gbdnw.com Local, Sustainable Oil Recycling Service Area: Chelan, Clallam, Clark, Cowlitz, Douglas, Grays Harbor, Island, Jefferson, King, Kitsap, Kittitas, Lewis, Mason, Pacific, Pierce, San Juan, Skagit, Skamania, Snohomish, Thurston, Wahkiakum Yes, special offer

Future POS Tom Potter 816 NE 87th Ave, Ste 200 Vancouver, WA 98664-1991 360-693-2325 tom@iss4pos.com www.iss4pos.com POS & security systems

2019–2020 Buyer’s Guide | 27A

SHOP BY COMPANY SHOP BY CATEGORY = Special offer for members.

General Parts LLC Michael Brown 810 SW 34th St W, Ste K Renton, WA 98057-4809 425-434-4082 MichaelB@generalparts.com www.generalparts.com Commercial Kitchen Equipment Parts & Repairs Service Area: Clallam, Clark, Cowlitz, Grays Harbor, Island, Jefferson, King, Kitsap, Lewis, Mason, Pacific, Pierce, San Juan, Skagit, Skamania, Snohomish, Thurston, Wahkiakum, Whatcom GGLO, LLC James Bradley 1301 First Avenue, Ste 301 Seattle, WA 98101-2171 206-467-5828 jbradley@gglo.com www.gglo.com Architectural Design Service Area: Statewide Glance Pay Paola Ashton 200 Granville St #400 Vancouver, BC V6C 155 778-819-1352 paola@glancepay.com www.glancepay.com Mobile Payments & Loyalty Solution Service Area: King Yes, special offer GNSA Josh Willner 6915 SW Macadam Ave Portland, OR 97219-2398 503-972-1949 jwillner@gnsadmin.com www.gnsadmin.com Payroll, Time, Benefits, HR Service Area: Statewide Yes, special offer Go Moment Jennifer Suski 929 Colorado Ave Santa Monica, CA 90401 253-277-9223 jennifer@gomoment.com www.gomoment.com Automated AI Guest Engagement Service Area: Statewide

28A | 2019–2020 Buyer’s Guide

Golden Age Collectables Rod Dyke 1501 Pike Place Market Seattle, WA 98101 206-622-9799 gacollect@gmail.com goldenagecollectables.com Pop-culture & Comics Service Area: King

Harbor Pacific Bottling Long Beach Tim Martin PO Box 30 Long Beach, WA 98631-0030 360-642-3331 timmartin@harborpacificbottling.com www.harborpacific.us Pepsi beverage distributor Service Area: Grays Harbor, Pacific

Gordon Thomas Honeywell LLP Tacoma Shelly Andrew 1201 Pacific Ave, Suite 2100 Tacoma, WA 98402-4314 253-620-6500 sandrew@gth-law.com www.gth-law.com Restaurant attorneys & legal advice Service Area: King, Pierce Yes, special offer

Harbor Wholesale Jason Benedetti 3901 Hogum Bay Rd NE Lacey, WA 98516-3136 360-754-4484 jasonb@harborwholesale.com www.harborwholesale.com Foodservice Solutions, Family Owned Service Area: Statewide

Gravity Payments Michael Marl 5601 22nd Ave NW Seattle, WA 98107-4059 206-388-5900 mmarl@gravitypayments.com www.gravitypayments.com Transparent merchant services Service Area: Statewide Greater Seattle Business Association Jason Dittmer 400 East Pine St, Ste 322 Seattle, WA 98122-2300 206-363-9188 jasond@thegsba.org www.thegsba.org Business, Community, Advocacy, Philanthropy H.I.H.I.T. Joe Peoples 209 Main Ave S, Ste 100 North Bend, WA 98045-8139 877-892-9203 joep@hihittrust.com www.hihittrust.com Medical and Employee Benefits Service Area: Statewide Harbor Pacific Bottling Elma Tim Martin 50 Schouweiler Tract Rd W Elma, WA 98541-9385 360-482-4820 timmartin@harborpacificbottling.com www.harborpacificbottling.com Pepsi beverage distributor Service Area: Grays Harbor, Pacific

Heartland Payment Systems Harry Wagoner 331 8th Ave W Kirkland, WA 98033-5317 405-818-0914 harry.wagoner@e-hps.com www.heartlandpaymentsystems.com Payment processing, payroll & marketing Helping Hands Food Bank Rebecca larsen PO BOX 632 Sedro-Woolley, WA 98284-0632 360-856-2211 rebeccas@helpinghandsfoodbank.org www.helpinghandsfoodbank.org Community job training & education Service Area: Skagit Heritage Distilling Company Justin Stiefel 3207 57th St. Ct. NW Gig Harbor, WA 98335-7586 253-509-0008 justin@heritagedistilling.com www.heritagedistilling.com Trusted. Local. Spirits.

Service Area: Statewide Hoodz of the Greater Puget Sound Greg Noson 7414 86TH AVE NW Gig Harbor, WA 98335-6289 253-851-9130 greg.noson@hoodz.us.com https://www.hoodzinternational.com/ greater-south-sound/ Commercial kitchen cleaning & maintenance Service Area: Statewide

SHOP BY COMPANY = Special offer for members.

Hospitality Financial & Technology Professionals Michael Lancey PO Box 30550 Seattle, WA 98113 -0550 800-646-4387 mlancey@mckenziechase.com www.hftpwa.org Networking & education association Service Area: Statewide HUB International Northwest LLC Kenny Smith 501 S Bernard St Ste 201 Spokane, WA 99204-2508 509-462-7886 kenny.smith@hubinternational.com www.hubinternational.com Tailored Insurance Solutions Service Area: Statewide Humble & Davenport Insurance Brokers Robert Davenport 3500 Maple Valley Hwy Renton, WA 98058-2871 425-226-8221 bob@humbledavenport.com www.humbledavenport.com Restaurant, Business & Commercial Insurance Service Area: King, Pierce, Snohomish i-SUSTAIN Patricia Chase 1410 E Pine W Ste 120 Seattle, WA 98122-4095 206-349-4904 patricia@i-sustain.com www.i-sustain.com Global & Urban Sustainability Service Area: Statewide Yes, special offer IBA Oliver Kotelnikov 40 Lake Bellevue Drive, Ste 100 Bellevue, WA 98005-2480 425-454-3052 oliver@ibainc.com www.ibainc.com Full service business brokers Service Area: Statewide

Inderbitzin Distributors, Inc. Glen Inderbitzin 901 Valley Ave NW Puyallup, WA 98371-2517 253-922-2592 x 1023 gleni@inderbitzin.com www.inderbitzin.com Distributor, snacks, jerky & pastries Service Area: Clallam, Clark, Cowlitz, Grays Harbor, Jefferson, King, Kitsap, Lewis, Mason, Pierce, Skagit, Skamania, Snohomish, Thurston, Whatcom Insurance Services, Inc. Ron Sarka 100 N Morain St, Ste 200 Kennewick, WA 99336-2905 509-735-3333 ron@insurance-services.net www.insurance-services.net Business & commercial insurance Service Area: Benton ITW FEG Hobart Monica Nezzer 8661 154th Ave NE, Apt 323 Redmond, WA 98052-3564 206-498-1024 monica.nezzer@itwfeg.com Food equipment Service Area: Statewide Ivar’s Seafood, Soup & Sauce Co. Tom Ward 11777 Cyrus Way Mukilteo, WA 98275-5406 425-493-1402 tomw@keepclam.com www.ivars.com local sustainable social responsibility Service Area: Statewide J MO, Inc. Joni Morishita 4616 25th Ave NE, PMB 28 Seattle, WA 98105-4183 206-527-2264 joni@jmoinc.com jmoinc.com Contract Purchasing Services

James King Roofing, LLC Kyle King 12407 Mukilteo Speedway Ste 155 Lynnwood, WA 98087-1537 425-374-7955 kylek@jameskingroofing.com www.jameskingroofing.com Commerical Roofing & Waterproofing Service Area: Statewide Yes, special offer Justyk Legal PLLC William Justyk 506 2nd Avenue Suite 1400 Seattle, WA 98104-2329 855-250-2550 william@justyklegal.com www.justyklegal.com Legal Services Service Area: King, Pierce, Snohomish K & J Accounting Jason Soper 255 SW 153rd St Burien, WA 98166-2313 206-244-0491 jason@kjaccounting.net www.kjaccounting.net Accounting, CPA & taxes Service Area: Statewide Kalispel Linen Service Jason Holmbo 202 S Industry Drive Ste A Airway Heights, WA 99001-5232 509-481-6481 jgholmbo@ktea.com www.kalispellinen.com Laundry Services For Hotels Service Area: Adams, Asotin, Benton, Columbia, Franklin, Garfield, Grant, Lincoln, Okanogan, Pend Oreille, Spokane, Whatcom, Whitman Kennedy & Mohn, P.S. Michael Mohn 14108 SE 182nd St Renton, WA 98058-6407 425-277-5755 mmohn@hotelrealtynw.com www.hotelrealtynw.com Hotel Brokerage & Consulting Service Area: Statewide

2019–2020 Buyer’s Guide | 29A

SHOP BY COMPANY SHOP BY CATEGORY = Special offer for members.

L & E Bottling Co., Inc. Paul Lawrence PO Box 11159 Olympia, WA 98508-1159 360-357-3812 paul.lawrence@olympiapepsi.com www.olympiapepsi.com Complete beverage solution company Service Area: Lewis, Mason, Thurston

Manitowoc Ice Machines & Reach-Ins Jim Friar 717 S Lander St Seattle, WA 98134-2008 206-336-1986 jimfriar@thermalsupply.com www.manitowocice.com Manitowoc wholesaler & distributor Service Area: Statewide

Michael B. Crane & Associates, PS Michael Crane 1155 N State St, Ste 420 Bellingham, WA 98225-5024 360-734-4700 m1134@aol.com www.mbcrane.com Bookkeeping and accounting Service Area: San Juan, Skagit, Whatcom

La Panzanella Marquita Groh 18300 Cascade Ave S, Ste 260 Tukwila, WA 98188-4746 206-903-0500 mgroh@madronafoods.com http://lapanzanella.com/ Italian crackers & crisps Service Area: Statewide

Mannington Amtico Ken Way 601 15th Ave Milton, WA 98354-9537 253-208-8284 ken_way@mannington.com manningtoncommercial.com Carpet, LVT, Sheet Vinyl, Rubber Service Area: Statewide Yes, special offer

Minder Meats, Inc. Jim Carlson 4921 Auto Center Blvd Bremerton, WA 98312-3347 360-479-0880 jcarlson@mindermeats.com www.mindermeats.com Locally-sourced beef, pork and poultry Service Area: Clallam, Jefferson, King, Kitsap

Mark G Anderson Consultants Kirk McGough 5525 Lakeview Dr, Ste 200 Kirkland, WA 98033-7314 425-822-7800 kmcgough@mgac.com www.mgac.com Construction & Project Management Services Service Area: Statewide

MMSPARC LLC. John Harrington PO Box 5021 Spanaway, WA 98387-4067 253-330-7290 mmsparc@gmail.com www.thecoilcleaners.com Refrigeration, Ice Machine, HVAC Cleaning Service Area: King, Pierce, Thurston Yes, special offer

Les Boulangers Associes, Inc. Gerard Simeon 18842 13th Pl S Seatac, WA 98148-2342 206-241-9343 gsimeon@lba-inc.com www.lba-inc.com Dough, pastries & pies Service Area: Statewide Liberty Orchards Aplets & Cotlets Greg Taylor PO Box C Cashmere, WA 98815-0485 509-782-2191 greg@libertyorchards.com www.libertyorchards.com Aplets & Cotlets manufacturer Maitre’D by Posera Michael Walker 11057 8th Ave NE Seattle, WA 98125-6103 206-364-8686 mwalker@posera.com www.posera.com Hospitality Information Systems Service Area: Statewide Maletis Beverage Linda Hoffmaster 600 SE Assembly Ave, Ste 150 Vancouver, WA 98661-5583 503-735-2300 lhoffmaster@maletis.com www.maletis.com Family, Quality, Customer Satisfaction Service Area: Clark, Cowlitz, Skamania

30A | 2019–2020 Buyer’s Guide

MarkeTeam Foodservice Dan Miles 1115 W 36th St Vancouver, WA 98660-1409 360-696-3984 dan@marketeamnw.com www.marketeamnw.com Commerical Foodservice Equipment Solutions Service Area: Statewide Mckenzie Chase Management Mike Lancey 21303 W Commodore Way Ste 210 Seattle, WA 98199-1261 206-547-8277 mike@mckenziechase.com www.mckenziechase.com Tax credits, hiring incentives Merit Emergency Education & Training Inc Bill Merritt 425 Mt. Olympus Dr SW Issaquah, WA 98027-4017 206-650-3845 bill@meritemergency.com www.meritemergency.com First Aid & BBP Training

MSNW Terell Weg 2257 Northgate Spur Ferndale, WA 98248-8313 360-366-4600 t.weg@msnw.org www.msnw.org Hood Cleaning, Janitorial, Maintenance Service Area: Statewide MultiCare Occupational Medicine & Immediate Clinic Brett Thomas 11000 NE 33rd Place, Ste 300 Bellevue, WA 98004-1441 206-992-1669 occmed@multicare.org www.immediateclinic.com Urgent Care Clinics Service Area: King, Kitsap, Snohomish

SHOP BY COMPANY = Special offer for members.

MZA Architecture Craig Davenport 600 108th Ave NE, Suite 108 Bellevue, WA 98004-5110 425-559-7888 craig.davenport@mza-us.com www.mza-us.com New & existing architectural designs Service Area: Statewide

Northwest Loss Prevention Consultants Doug Rector PO Box 3142 Renton, WA 98056-0007 425-271-0312 doug@nwlpc.com www.nwlpc.com Mystery Shopping, private investigator Service Area: Statewide

Natural Wave-RC, Inc. Bob Bisordi PO Box 447 Kent, WA 98035-0447 253-395-9266 naturalwaverc@hotmail.com www.naturalwavejuice.com Non-alcoholic beverage distributor

NW Furniture Bank Jeremy Simler 117 Puyallup Ave Tacoma, WA 98421-1111 253-302-3868 jsimler@springbackrecyclingnw.org www.nwfurniturebank.org Donated Furniture Recycling Service Area: King, Pierce

Neil Jones Food Company Sheila Holyk 1701 W 16th St Vancouver, WA 98660-1067 360-696-4356 Sheilah@njfco.com njfco.com Freshest Fruit/Tomato Products Nicholson & Associates Insurance Olympia Drake Nicholson 1802 Black Lake Blvd SW, Ste 301 Olympia, WA 98512-5665 360-352-8444 drake@nichinsure.com www.nicholson-insurance.com Business & commercial insurance Service Area: Clallam, Clark, Cowlitz, Grays Harbor, Jefferson, King, Kitsap, Kittitas, Klickitat, Lewis, Mason, Pacific, Pierce, Skamania, Snohomish, Thurston, Yakima Northwest Architectural Products Kelly Chaplin-Dahl 18717 236th Ave NE Woodinville, WA 98077-7521 425-967-4444 Kelly@nw-ap.com http://nw-ap.com The Operable Partition Specialist Service Area: Statewide

NW Healthplans Jason Vance 3583 Ridgemont Way Bellingham, WA 98229-2916 360-922-6142 jason@nwhealthplans.com nwhealthplans.com Health Insurance, Experience Restauranteur Service Area: Island, Jefferson, King, Kitsap, Pierce, San Juan, Skagit, Snohomish, Whatcom Odom Corporation Spokane Dale Piper S 4122 Grove Rd Spokane, WA 99224-5326 509-458-4100 dale.piper@odomcorp.com www.odomcorp.com Premier wholesale beverages Service Area: Adams, Asotin, Benton, Chelan, Columbia, Douglas, Ferry, Franklin, Garfield, Grant, Kittitas, Klickitat, Lincoln, Okanogan, Pend Oreille, Spokane, Walla Walla, Whitman, Yakima Office Depot Joey Garrison 6600 N Military Trail Rd Boca Raton, FL 33496-2434 855-337-6811 x 12804 joey.garrison@officedepot.com business.officedepot.com Office supplies and print services Service Area: Statewide

Olympic Eagle Distributing Neil Pearson 1101 N Levee Rd Puyallup, WA 98371-3236 253-256-0200 Neil.Pearson@olympiceagle.com www.olympiceagle.com Beverage Distributor in Washington Service Area: Grays Harbor, King, Kitsap, Lewis, Mason, Pacific, Pierce, Thurston Orca Bay Foods, LLC Celeka Mouton 206 SW Michigan St Seattle, WA 98106-1908 206-762-7256 celekam@ody.bz www.odysseyfoodsllc.com Custom seafood processor Pacific Commercial Brokers Tom O’Brien 221 S 28th St Ste 103 Tacoma, WA 98402-2726 253-507-5442 tom@paccombrokers.com www.pacificcommercialbrokers.com Buy, sell & valuation Pacific Northwest Baking Co Phil Thompson PO Box 890 Sumner, WA 98390-0160 253-863-0373 Phil_Thompson@pnwb.com McDonald’s hamburger buns Pacific Recruiters David Israel 3020 Issaquah Pine Lake Road, #315 Sammamish, WA 98075 206-618-0292 disrael@patriceandassociates.com https://www.patriceandassociates.com/ bellevue-98004/ Staffing, Recruiting, Hotels, Restaurants Service Area: King, Pierce, Snohomish, Thurston, Whatcom Pacific Rim CR LLC Darlene Lang 10016 Edmonds Way Ste C154 Edmonds, WA 98020-5107 425-216-3805 dd.l@restoreyounow.com www.restoreyounow.com Water, Fire, Storm Cleanup Service Area: King, Pierce, Skagit, Snohomish

2019–2020 Buyer’s Guide | 31A

SHOP BY COMPANY SHOP BY CATEGORY = Special offer for members.

Parker, Smith & Feek, Inc. Patrick McHugh 2233 112Th Ave NE Bellevue, WA 98004-2936 425-709-3600 pmchugh@psfinc.com www.psfinc.com Business & commercial insurance Service Area: Statewide Partners Group, The Jordan Stair 11225 SE 6th St. Ste 110 Bellevue, WA 98004-6478 425-455-5640 JStair@tpgrp.com www.baldwinRGI.com Benefit consulting & management Passport Unlimited Roger Blier 801 Kirkland Ave Ste 200 Kirkland, WA 98033 425-827-7017 rogerb@passportunlimited.com www.passportunlimited.com Rewards for Customers & Businesses Service Area: Statewide Paychex, Inc. Jake Swanson 600 SW 39th St #100C Renton, WA 98057-4911 206-664-5627 jrswanson@paychex.com https://locations.paychex.com/offices/ washington/kent/paychex-inc.-kentwashington-138.html Cloud-based & Personalized HR Service Area: Statewide Yes, special offer PayneWest Insurance - Spokane Eddie Eugenio 501 N. Riverpoint Blvd, Ste 403 Spokane, WA 99202-1649 509-363-4001 eeugenio@paynewest.com www.paynewest.com Healthcare insurance broker Service Area: Adams, Asotin, Benton, Chelan, Columbia, Douglas, Ferry, Franklin, Garfield, Grant, Kittitas, Klickitat, Lincoln, Okanogan, Pend Oreille, Spokane, Stevens, Walla Walla, Whitman, Yakima

32A | 2019–2020 Buyer’s Guide

Pepsi-Cola Bottling Co. Erik Bjerkman 219 S Timm Rd Ridgefield, WA 98642-3343 360-696-0766 erik_bjerkman@corwinbevco.com www.corwinbevco.com Non-alcoholic beverage distributor PepsiCo Ben Peace 2300 26th Ave S Seattle, WA 98144-5339 303-713-4967 Benjamin.Peace@pepsico.com www.pepsico.com Non-alcoholic beverage distributor Service Area: Statewide Perdue Foods LLC John Fromong 1500 E College Way, Ste A PMB 449 Mount Vernon, WA 98273-5637 360-424-7947 john.fromong@dvfmv.com www.drapervalleyfarms.com Local & fresh chicken Performance Physical Therapy Brian Weeda 1616 Cornwall Ave Ste B Bellingham, WA 98225-4648 360-714-0870 brian@performancephysicaltherapy.com performancephysicaltherapy.com Physical Therapy & Rehabilitation Service Area: San Juan, Skagit, Whatcom Performance Reps NW Jeff Cunningham PO Box 971 Vashon, WA 98070-0971 206-463-6565 jeff@prnw.com www.prnw.com Manufactures’ Representative Foodservice Equipment Service Area: Statewide Peterson Sullivan LLP Miriam Krisher 601 Union St Ste 2300 Seattle, WA 98101-2317 206-344-7553 mkrisher@pscpa.com www.pscpa.com Accounting, CPA & taxes

Plate IQ Jillan Straw 381 5th Ave Floor 6 New York, NY 10016 646-660-0011 jillian@plateiq.com https://www.plateiq.com/ Systems, technology & telecommunications Service Area: Statewide Point of Solutions Anne Tipper 4518 Kennedy Ave SE Auburn, WA 98092-8701 253-332-3468 annet@pointofsolutions.net www.pointofsolutions.net POS software & hardware Service Area: Statewide Pointe Pest Control Nick McNosky 1324 N Liberty Lake Rd #226 Liberty Lake, WA 99019-8523 509-590-4200 n.mcnosky@pointepest.com www.pointepest.com Pest control Polar Bear Mechanical Garry Belcher 401 NE Ravenna Blvd Seattle, WA 98115-8443 425-967-5827 Garry@PolarBearMechanicalinc.com www.PolarBearMechanicalinc.com HVAC & refrigeration repair & maintenance Service Area: King, Kitsap, Pierce, Skagit, Whatcom Pono Payments Mandy Winegarner 209 4th Ave E, Suite 217 Olympia, WA 98501-6968 360-628-8384 mandy@ponopayments.org www.ponopayments.org Merchant Accounts & Payment Technology Service Area: Statewide Yes, special offer

SHOP BY COMPANY = Special offer for members.

Positive Technologies Inc Jim Gerow 4329 NE KILLINGSWORTH ST STE A Portland, OR 97218-1459 503-284-6565 jim@positivetech.com www.positivetech.com Point of Sales Systems Service Area: Statewide

QWaitlist Brian Johnson 2020 A St SE Auburn, WA 98002-6807 206-565-0565 brian@qwaitlist.com www.qwaitlist.com Free Waitlist Reservation App Service Area: Statewide

Sagacity Media Jeff Adams 509 Olive Way, Suite 305 Seattle, WA 98101 206-957-2234 jadams@sagacitymedia.com www.sagacitymedia.com Custom Tourism Publication Service Area: Statewide

Powers, Inc. Bob Thayer PO Box 6525 Spokane, WA 99217-0909 509-489-1955 bthayer@powerscandy.com www.powerscandy.com Wholesale trail mix manufacturer Service Area: Statewide

Real Property Law Group, PLLC Sandip Soli 1326 5th Ave Ste 654 Seattle, WA 98101-2655 206-625-0049 ssoli@rp-lawgroup.com www.rp-lawgroup.com Hospitality Real Estate Attorneys Service Area: Statewide

Predictive Leadership Solutions Edward Robusto 3275 N FORT APACHE RD STE 150 Las Vegas, NV 89129-0207 888-997-9308 errobusto@pls-screen.com http://pls-screen.com Background Screening & Drug Testing Service Area: Statewide

Restaurant Group, Inc. Arnold Shain 10104 NE 38Th Ct Kirkland, WA 98033-7881 206-679-1037 arnoldshain@restaurantgroup.com www.restaurantgroup.com Branding, marketing, menu & design Service Area: Clallam, Clark, Cowlitz, Island, King, Kitsap, Lewis, Mason, Pierce, San Juan, Skagit, Skamania, Snohomish, Thurston, Whatcom

Sandman Savrann PLLC Irvin Sandman 999 Third Ave Ste 3000 Seattle, WA 98104-4023 206-686-0802 ebaran@sertanational.com isandman@sandmansavrann.com www.sandmansavrann.com Hospitality Industry Legal Counsel Service Area: King

Pro-Pacific Agents Robin Oury 8802 122nd Ave NE Kirkland, WA 98033-5828 425-827-7279 robin@pro-pacific.com www.pro-pacific.com Foodservice equipment and supplies Service Area: Statewide Puget Sound Energy Tianna Byrtus PO Box 97034 BOT-01H Bellevue, WA 98009-9734 425-424-6503 tianna.byrtus@pse.com www.pse.com/mybusiness Save Energy & Money Service Area: Island, King, Kitsap, Kittitas, Lewis, Pierce, Skagit, Snohomish, Thurston, Whatcom Q Hospitality Management LLC Quentin Incao PO Box 102 Kirkland, WA 98083-0102 425-654-5555 quentin@qhospitalitymanagement.com www.qhospitalitymanagement.com Hotel + Restaurant Consulting + Management Service Area: Statewide

Revel Systems iPad POS Lindsey Buckley 600 Peachtree St. NE Atlanta, GA 30308-2219 415-744-1433 lindsey.buckley@revelsystems.com POS, Management & Reporting Tools Service Area: Statewide RF Technologies Brian Kinne 3125 N 126t St Brookfield, WI 53005-3115 262-790-1771 BKinne@rft.com http://www.rft.com/help-alert-hospitality/ Staff & equipment locating systems Service Area: Statewide Rub With Love Spice Rub Carol Baush 5118 14th Ave NW Seattle, WA 98107-5115 206448-1193 rubwithlove@tomdouglas.com www.tomdouglas.com Easy and delicious Service Area: Statewide

Seattle Patio Covers Wesley Antholz 33530 1st Way South Suite 102 Federal Way, WA 98003-7332 206-850-3600 wes@seattlepatiocovers.com www.seattlepatiocovers.com Sunrooms, Atriums, and Patio Covers Service Area: Statewide Seattle Public Utilities Pat Kaufman 700 5th Ave Seattle, WA 98117 -5058 206-684-4512 pat.kaufman@seattle.gov www.seattle.gov/util SPU Green Business Program Service Area: King Seattle Southside Regional Tourism Authority Katherine Kertzman 3100 S 176th St, #200 Seattle, WA 98188-4051 206-575-0547 katherine@seattlesouthside.com seattlesouthside.com Tourism Marketing & Promotions Service Area: King SeQuential Jay Dunn 3333 NW 35th Ave Bldg C Portland, OR 97210-1642 503-954-2154 jayd@choosesq.com www.chooseSQ.com Used cooking oil recycler

2019–2020 Buyer’s Guide | 33A

SHOP BY COMPANY SHOP BY CATEGORY = Special offer for members.

Serta Mattresses Ed Baran 403 N Levee Rd Puyallup, WA 98371-3243 253-770-4030 ebaran@sertanational.com www.serta.com Serta Mattresses for Hotels Service Linen Supply Bob Raphael PO Box 957 Renton, WA 98057-0957 425-255-8686 BRaphael@servicelinen.com www.servicelinen.com Linen supplies & cleaning SERVPRO of Edmonds, Lynnwood, & Bellevue West Leslie Weaver 19327 21st Ave W Lynnwood, WA 98036-4832 425-774-1148 lesliel@servproofedmonds.com www.servproedmonds.com Disaster response, cleaning, and removal Service Area: King, Snohomish Singlestep Technologies Ryan Foster 3433 E Florence Ct Seattle, WA 98112-4935 703-254-9589 ryan@mediafol.io http://singlestep.com Targeted content delivery/ communications Service Area: Statewide Yes, special offer SkyTouch Technology Rose Cerato 4225 E Windrose Dr Phoenix, AZ 85032-7572 602-337-2800 rcerto@skytouchtechnology.com www.skytouchtechnology.com Hotel Management System Service Area: Statewide Slurp-C Phil Darrin 319 K St Hoquiam, WA 98550 360-485-0095 slurp-c@gmail.com www.Slurp-C.com Reusable, Sustainable Silicone Straw Service Area: Statewide Yes, special offer

34A | 2019–2020 Buyer’s Guide

Smart Foodservice Store #524 General Manager 710 Trosper Rd Tumwater, WA 98512 360-339-5166 www.smartfoodservice.com Produce, meats & dairy Smart Transact Katherine Adams 131 SW 156th St Burien, WA 98166-2502 800-608-1218 Kathy@smarttransact.com http://smarttransact.com Point of Sale Sales Support Service Area: Statewide Yes, special offer Smith & Greene Company Garrett Mullen 19015 66th Ave S Kent, WA 98032-1154 425-656-8000 garrettm@smithandgreene.com www.smithandgreene.com We’re exceptional, not acceptable Service Area: Clark, Cowlitz, King, Lewis, Pierce, Skamania, Snohomish, Thurston

SOLE Financial Dave Richardson 1675 SW Marlow Ave Ste 330 Portland, OR 97225-5105 503-924-2420 dave.richardson@solepaycard.com www.solepaycard.com Unbanked Employees Financial Solutions Service Area: Statewide SoloProtect Lee Coleman 751 Canyon Drive, Suite 150 Coppell, TX 75019-3858 469-451-1265 lee.coleman@soloprotect.com www.soloprotect.com Video & GPS ID Card Service Area: Statewide Sound Business Forms Kristi Brenden 9600 Stone Ave N Seattle, WA 98103-2802 206-527-8733 kristi@soundbusinessforms.com www.soundbusinessforms.com Custom Printing, promotional products Service Area: Statewide

Snohomish County PUD John Petosa PO Box 1107 Everett, WA 98206-1107 425-783-8290 jfpetosa@snopud.com www.snopud.com Electric utility provider Service Area: Snohomish

Southern Glazers Wine & Spirits Dale Piper 11400 SE 8th St, Ste 300 Bellevue, WA 98004-6409 425-456-3513 dale.piper@odomcorp.com www.odomcorp.com Premier wholesale beverages Service Area: King, Snohomish

SocialRestaurant, LLC John Osman 3717 Beach Drive SW Suite 319 Seattle, WA 98116-3057 206-556-3469 john.p.osman@socialrestaurant.us www.socialrestaurant.us Online Business Listing Optimizations Service Area: Statewide Yes, special offer

Spokane Produce Craig Higashi 1905 S Geiger Blvd Spokane, WA 99224-5411 509-455-8970 chigashi@spokaneproduce.com www.spokaneproduce.com Wholesale fruit & vegetables Service Area: Adams, Asotin, Benton, Chelan, Columbia, Douglas, Ferry, Franklin, Garfield, Grant, Kittitas, Klickitat, Lincoln, Okanogan, Pend Oreille, Spokane, Stevens, Walla Walla, Whitman, Yakima

SHOP BY COMPANY = Special offer for members.

Spokane Restaurant Equipment, Inc. Mike Schneider 1750 E Trent Ave Spokane, WA 99202-2943 509-534-5500 mike@sporest.com www.sporest.com Commercial equipment sales Service Area: Adams, Asotin, Benton, Columbia, Douglas, Ferry, Franklin, Garfield, Grant, Kittitas, Okanogan, Pend Oreille, Spokane, Stevens, Walla Walla, Whitman Spokane Sports Commission Eric Sawyer 714 N. Iron Bridge Way #202 Spokane, WA 99202-4929 509-742-9371 erics@spokanesports.org www.spokanesports.org Sports development agency Service Area: Spokane Standard Textile Co. Scott Cameron 1 Knollcrest Dr Cincinnati, OH 45237-1608 800-999-0400 scameron@standardtextile.com www.standardtextile.com Linens & Textiles Service Area: Statewide Ste. Michelle Wine Estates Julia Lemon 14111 Ne 145th St Woodinville, WA 98072-6981 425-488-1133 Julia.Lemon@smwe.com www.smwe.com A Collection of Distinctive Wine Estates Stewart Market Yelm General Manager 17821 SR 507 SE Yelm, WA 98597-9654 360-458-2091 stewartsmeats@yahoo.com www.stewartsmeatmarket.com Fresh, Smoked & Exotic Meats Service Area: King, Thurston Stoel Rives LLP Claire Mitchell 600 University St Ste 3600 Seattle, WA 98101-4109 206-624-0900 claire.mitchell@stoel.com www.stoel.com Alcohol compliance & licensing lawyers Service Area: Statewide

STR Emile Gourieux 735 E. Main St Hendersonville, TN 37075-2754 615-824-8664 egourieux@str.com www.str.com Hotel Information & Research Services Service Area: Statewide

Tab Wizard Rob Perry PO Box 1092 Kent, WA 98035-1092 253-856-1945 tabwiz@hotmail.com www.tabwizard.com Point of Sale Service Area: Statewide

Superior Linen Service Rusty Hersey 1012 Center St Tacoma, WA 98409-8033 253-383-2636 rusty@suplinen.com www.suplinen.com Linen & Uniform Rental Service Area: Jefferson, King, Kitsap, Lewis, Mason, Pierce, Snohomish, Thurston

Tacoma Public Utilities Jennifer Collins Ramos 3628 South 35th St Tacoma, WA 98409-3115 253-502-8538 jcollinsr@cityoftacoma.org www.mytpu.org Municipal Power and Water Service Area: Pierce

SVN NW Hotel Investor Brian Resendez 9320 SW Barbur Blvd Ste 300 Portland, OR 97219-5405 503-222-3800 brian.resendez@svn.com www.nwhotelinvestor.com Hotel Brokerage Pacific Northwest Service Area: Statewide Sysco Seattle Inc. Kristine Bowen PO Box 97054 Kent, WA 98064-9754 206-721-5750 bowen.kristine@sea.sysco.com http://seattle.sysco.com/ Broadline distributor Service Area: Clallam, Clark, Grays Harbor, Island, Jefferson, King, Lewis, Mason, Pacific, Pierce, San Juan, Skagit, Skamania, Snohomish, Thurston, Wahkiakum, Whatcom Sysco Spokane Inc. Matthew Myers 300 N Baugh Way Post Falls, ID 83854-5224 208-777-9511 myers.matthew@spk.sysco.com www.sysco.com Broadline distributor Service Area: Adams, Asotin, Benton, Chelan, Columbia, Douglas, Ferry, Franklin, Garfield, Grant, Kittitas, Lincoln, Okanogan, Pend Oreille, Spokane, Stevens, Walla Walla, Whitman, Yakima

The Society for Financial Awareness Kristen Lomax 18300 Redmond Way Ste 100 Redmond, WA 98052-5182 425-200-0576 klomax@sofausa.org www.sofausa.org Financial Education & Informational Workshops Think Twice Forrest Mckai 1800 Mill Creek Road Unit 27A Mill Creek, WA 98012-8068 866-657-5658 forrest@duiprevention.org www.duiprevention.org DUI Prevention Service Area: Statewide Yes, special offer Time Equipment Company John Brondello 606 120th Ave. NE #D-201 Bellevue, WA 98005-3036 425-861-9599 john@timeequipment.com www.timeequipment.com Bookkeeping & human resources Tomlinson Linen Service Timothy Tomlinson 2902 S 12th St Tacoma, WA 98405-2539 253-627-1177 timothytomlinson1@me.com www.tomlinsonlinenservice.com Linen supplies & cleaning Service Area: Clallam, Jefferson, King, Kitsap, Mason, Pierce, Skagit, Snohomish, Thurston, Whatcom

2019–2020 Buyer’s Guide | 35A

SHOP BY COMPANY SHOP BY CATEGORY = Special offer for members.

TraknProtect Parminder Batra 55 E. Jackson Blvd.

Chicago, IL 60604 312-683-9586 parminder.batra@traknprotect.com www.traknprotect.com Hotel safety buttons Service Area: Statewide Tri-Tec Communications, Inc. Scott Grieben 25130 74th Ave S Kent, WA 98032-6029 253-852-7777 scottg@tri-tec.com www.tri-tec.com Telecommunications Provider Service Area: Statewide Trigg Insurance Agency Tom Trigg PO Box 509 Vashon, WA 98070-0509 206-463-7411 tomtrigg@trigginsurance.com www.trigginsurance.com Business & commercial insurance Service Area: King, Pierce U.S. Hospitality Institute Bill Marvin PO Box 280 Gig Harbor, WA 98335-0280 253-858-9255 bill@RestaurantDoctor.com http://www.aplaceofhospitality.com/ Hospitality training and consulting Uber Eats Jennay Golden 1000 2nd Ave. Ste 1300 Seattle, WA 98104-1082 562-818-9197 www.ubereats.com jennay@uber.com Food you love delivered Service Area: Statewide Yes, special offer Uncle Dan’s Inc Chris Stephens PO BOX 3325 Spokane, WA 99220-3325 509-893-9046 chris@uncledans.com www.uncledans.com Salad dressings, dips, and seasonings, GF, no MSG Service Area: Statewide

36A | 2019–2020 Buyer’s Guide

URM Foodservice Paul Steele 7511 N Freya St Spokane, WA 99217-8043 509-467-2784 psteele@urmfoodservice.com www.urmfoodservice.com Wholesale food supplier Service Area: Asotin, Benton, Chelan, Douglas, Ferry, Franklin, Garfield, Grant, Lincoln, Okanogan, Pend Oreille, Spokane, Stevens, Walla Walla, Whitman, Yakima US Foods Seattle Janelle Lhotka 2204 70th Ave E Ste 100 Fife, WA 98424-3612 253-620-9000 janelle.lhotka@usfoods.com www.usfoods.com Broadline distributor US Linen & Uniform Rick Snyder 1106 Harding St Richland, WA 99352-4214 509-946-6125 rick@uslinen.com www.Uslinen.Com Uniforms, apparel & cleaning services Service Area: Adams, Asotin, Benton, Chelan, Clark, Columbia, Cowlitz, Douglas, Ferry, Franklin, Garfield, Grant, Kittitas, Klickitat, Lincoln, Okanogan, Pend Oreille, Skamania, Spokane, Stevens, Walla Walla, Whitman, Yakima Voeller & Associates Doug Voeller 4723 Lakehurst Ln Bellevue, WA 98006-2651 425-644-7432 doug@voeller.com www.voeller.com Commercial equipment sales Service Area: Statewide Wali Ruirui Gu 177 107th Ave NE Unit 1003 Bellevue, WA 98004-5932 240-643-7287 ruirui.gu@gmail.com mywali.co Tablet POS System Yes, special offer

Walter E Nelson Company Mordy Weinberg 813 44th St NW Auburn, WA 98001 (253) 893-1900 mordyweinberg@live.com https://www.walterenelson.com/ Cleaning & Building Maintenance Supplies Service Area: King, Pierce, Snohomish WAND Corporation Mark Rentz 7575 Corporate Way Eden Prairie, MN 55344-2022 (952) 361-6200 mark.rentz@wandcorp.com www.wandcorp.com Digital menu boards Service Area: Statewide Washington Hospitality Assn Retro Program Jessica Woods 510 Plum St SE Ste 200 Olympia, WA 98501-1587 (360) 956-7279 jessicaw@warestaurant.org www.wahospitality.org Retro & workers’ compensation Service Area: Statewide Washington State Potato Commission Brandy Tucker 108 Interlake Rd Moses Lake, WA 98837-2950 (509) 765-8845 btucker@potatoes.com www.potatoes.com Local Washington Potatoes Service Area: Adams, Benton, Franklin, Grant, Kittitas, Klickitat, Walla Walla, Yakima Western State Design Rick Hall 14241 NE Woodinville Duvall Rd Woodinville, WA 98072-8564 (425) 214-4217 rhall@westernstatedesign.com www.westernstatedesign.com Commercial Laundry Machines & Supplies Service Area: Statewide

SHOP BY COMPANY = Special offer for members.

Whatcom Chiropractic Gary Hodge 4097 JAMES ST Bellingham, WA 98226-7736 360-671-6867 garsta@aol.com www.whatcomchiropractic.com Spinal Adjustment & Massage Therapy Service Area: Skagit, Whatcom Whidbey Island Ice Cream Steve Rosen 1715 E Main St Freeland, WA 98249-3515 360-331-1111 steve@rocket-taco.com whidbeyislandicecream.com Local, organic, non-GMO, rBST-free Wiegardt Brothers Ken Wiegardt PO Box 309 Ocean Park, WA 98640-0309 360-665-4111 oysterman73@hotmail.com www.jollyrogeroysters.com Fresh oyster packer

2019–2020 Buyer’s Guide | 37A

SHOP BY CATEGORY SHOP BY CATEGORY

Apparel, Uniforms & Footwear ALSCO......................................................................................................................................................... 18A ALSCO- American Linen Spokane........................................................................................ 18A Color Graphics Screenprinting & Deer Creek Awards.......................................... 22A Kalispel Linen Service.................................................................................................................... 29A Service Linen Supply.......................................................................................................................34A Superior Linen Service...................................................................................................................35A Tomlinson Linen Service..............................................................................................................35A US Linen & Uniform........................................................................................................................ 36A Chemical, Cleaning Supplies and Services Bio Clean.................................................................................................................................................. 19A Ecolab........................................................................................................................................................ 26A Fikes............................................................................................................................................................ 26A MSNW........................................................................................................................................................ 30A Walter E Nelson Company........................................................................................................ 36A Construction & Remodel Bath Fitter............................................................................................................................................... 19A Bellingham Bay Builders............................................................................................................. 19A CHC Columbia Hydronics Co.................................................................................................. 22A Mannington Amtico....................................................................................................................... 30A Seattle Patio Covers.........................................................................................................................33A Equipment & Supplies Accent Table Lighting Company........................................................................................... 18A Audio Visual Services Group PSAV....................................................................................... 19A Bargreen Ellingson Seattle........................................................................................................ 19A Bargreen Ellingson Spokane.................................................................................................... 19A Bargreen Ellingson Tacoma...................................................................................................... 19A Cintas - Issaquah............................................................................................................................... 22A Dick’s Restaurant Supply Bellevue..................................................................................... 25A Dick’s Restaurant Supply Mount Vernon....................................................................... 25A Dick’s Restaurant Supply Seattle......................................................................................... 25A Double “D” Knitting & Glove, Inc........................................................................................... 25A Dynamic Sales & Service............................................................................................................. 26A General Parts LLC.............................................................................................................................. 28A ITW FEG Hobart................................................................................................................................. 29A Manitowoc Ice Machines & Reach-Ins............................................................................. 30A MarkeTeam Foodservice.............................................................................................................. 30A Office Depot...........................................................................................................................................31A Pro-Pacific Agents.............................................................................................................................33A Slurp-C.......................................................................................................................................................34A Smith & Greene Company..........................................................................................................34A Sound Business Forms..................................................................................................................34A Spokane Restaurant Equipment, Inc................................................................................35A

38A | 2019–2020 Buyer’s Guide

SHOP BY CATEGORY Equipment & Supplies (cont.)

Standard Textile Co..........................................................................................................................35A TraknProtect......................................................................................................................................... 36A Voeller & Associates........................................................................................................................ 36A Western State Design.................................................................................................................... 36A Food & Beverage Supplies & Distributors Alpine Bakery Co............................................................................................................................... 18A Anheuser Busch Companies.................................................................................................... 18A Batdorf & Bronson Coffee Roasters..................................................................................... 19A Bavarian Meat Products, Inc..................................................................................................... 19A Bridge 2 Bridge Beverages........................................................................................................20A Caffe Appassionato Seattle......................................................................................................20A Caffe D’Arte, LLC................................................................................................................................20A Cash & Carry Ballard #562.........................................................................................................20A Cash & Carry Bellevue #559......................................................................................................20A Cash & Carry Bellingham #552..............................................................................................20A Cash & Carry Bremerton #518.................................................................................................20A Cash & Carry Burlington #570................................................................................................20A Cash & Carry Everett #553..........................................................................................................20A Cash & Carry Federal Way #556.............................................................................................20A Cash & Carry Kelso #542.............................................................................................................. 21A Cash & Carry Kent #555................................................................................................................ 21A Cash & Carry Lynnwood #557.................................................................................................. 21A Cash & Carry N Seattle #549..................................................................................................... 21A Cash & Carry Olympia #548....................................................................................................... 21A Cash & Carry Rainier #583.......................................................................................................... 21A Cash & Carry Richland #575...................................................................................................... 21A Cash & Carry S Seattle #551....................................................................................................... 21A Cash & Carry South Tacoma #579........................................................................................ 21A Cash & Carry Spokane #573....................................................................................................... 21A Cash & Carry Spokane Valley #578....................................................................................... 21A Cash & Carry Tacoma #550........................................................................................................ 21A Cash & Carry Tukwila #561.......................................................................................................... 21A Cash & Carry Vancouver #566.................................................................................................. 21A Cash & Carry Yakima #574.......................................................................................................... 21A Charlie’s Produce............................................................................................................................... 21A Charlie’s Produce Spokane....................................................................................................... 22A Chukar Cherry Company............................................................................................................ 22A Columbia Distributing Co., Inc............................................................................................... 22A Costco #1 Seattle................................................................................................................................23A Costco #1013 Union Gap..............................................................................................................23A Costco #1029 Covington..............................................................................................................23A Costco #103 Clarkston....................................................................................................................23A Costco #106 Aurora Village........................................................................................................23A Costco #1086 East Vancouver..................................................................................................23A Costco #110 Issaquah......................................................................................................................23A Costco #112 Wenatchee................................................................................................................23A

2019–2020 Buyer’s Guide | 39A

SHOP BY CATEGORY SHOP BY CATEGORY

Food & Beverage Supplies & Distributors (cont.)

Costco #114 Everett...........................................................................................................................23A Costco #13 Silverdale......................................................................................................................23A Costco #19 Bellingham.................................................................................................................23A Costco #486 Kennewick..............................................................................................................23A Costco #6 Southcenter.................................................................................................................23A Costco #61 Federal Way................................................................................................................23A Costco #624 Gig Harbor...............................................................................................................23A Costco #639 Sequim...................................................................................................................... 24A Costco #64 Tumwater................................................................................................................... 24A Costco #642 Marysville................................................................................................................. 24A Costco #66 Spokane II.................................................................................................................. 24A Costco #660 Puyallup................................................................................................................... 24A Costco #662 Burlington.............................................................................................................. 24A Costco #670 Spokane................................................................................................................... 24A Costco #740 Lacey........................................................................................................................... 24A Costco #747 Woodinville............................................................................................................. 24A Costco #772 Vancouver................................................................................................................ 24A Costco #8 Kirkland.......................................................................................................................... 24A Costco #95 Tacoma........................................................................................................................ 24A Costco Business Center................................................................................................................ 24A Costco Fife Business Center..................................................................................................... 24A Craig Stein Beverage...................................................................................................................... 24A Cyrus O’Leary’s Pies......................................................................................................................... 25A Dickerson Distributors, Inc........................................................................................................ 25A Distant Lands Coffee...................................................................................................................... 25A Duck Delivery of Washington, Inc........................................................................................ 26A Essential Foods................................................................................................................................... 26A Fidalgo Coffee Roasters............................................................................................................... 26A Food Services Of America - Seattle/Kent/Everett.................................................... 27A Food Services Of America - Spokane................................................................................ 27A Food Services, Inc............................................................................................................................. 27A Fran’s Chocolates.............................................................................................................................. 27A Franz Family Bakeries.................................................................................................................... 27A Franz Family Bakeries Seattle Division............................................................................ 27A Gemelli Coffee Roastery.............................................................................................................. 27A Harbor Pacific Bottling Elma.................................................................................................. 28A Harbor Pacific Bottling Long Beach.................................................................................. 28A Harbor Wholesale............................................................................................................................. 28A Heritage Distilling Company................................................................................................... 28A Inderbitzin Distributors, Inc...................................................................................................... 29A Ivar’s Seafood, Soup & Sauce Co........................................................................................... 29A L & E Bottling Co., Inc..................................................................................................................... 30A La Panzanella....................................................................................................................................... 30A Les Boulangers Associes, Inc................................................................................................... 30A Liberty Orchards Aplets & Cotlets........................................................................................ 30A Maletis Beverage............................................................................................................................... 30A Minder Meats, Inc............................................................................................................................. 30A Natural Wave-RC, Inc.......................................................................................................................31A

40A | 2019–2020 Buyer’s Guide

SHOP BY CATEGORY Food & Beverage Supplies & Distributors (cont.)

Neil Jones Food Company..........................................................................................................31A Odom Corporation Spokane....................................................................................................................... 31A Olympic Eagle Distributing.......................................................................................................................... 31A Orca Bay Foods, LLC............................................................................................................................................. 31A Pacific Northwest Baking Co....................................................................................................................... 31A Pepsi-Cola Bottling Co......................................................................................................................................32A PepsiCo............................................................................................................................................................................32A Perdue Foods LLC ................................................................................................................................................32A Powers, Inc................................................................................................................................................................... 33A Rub With Love Spice Rub.............................................................................................................................. 33A Smart Foodservice Store #524.................................................................................................................34A Southern Glazers Wine & Spirits..............................................................................................................34A Spokane Produce..................................................................................................................................................34A Ste. Michelle Wine Estates............................................................................................................................35A Stewart Market Yelm..........................................................................................................................................35A Sysco Seattle Inc.....................................................................................................................................................35A Sysco Spokane Inc................................................................................................................................................35A Uncle Dan’s Inc........................................................................................................................................................36A URM Foodservice...................................................................................................................................................36A US Foods Seattle....................................................................................................................................................36A Washington State Potato Commission...........................................................................................36A Whidbey Island Ice Cream........................................................................................................................... 37A Wiegardt Brothers................................................................................................................................................ 37A Hotel linens, mattresses & guest amenities 45th Street Hospitality.......................................................................................................................................18A Serta Mattresses.................................................................................................................................34A Maintenance, Repairs and Service Custom Gaskets NW...................................................................................................................... 24A Draft Doctor.......................................................................................................................................... 25A Extreme Steam Carpet Cleaning ....................................................................................... 26A Food Service Equipment Repair.......................................................................................... 27A Gasket Guy Washington.............................................................................................................. 27A Hoodz of the Greater Puget Sound................................................................................... 28A James King Roofing, LLC............................................................................................................ 29A Northwest Architectural Products .......................................................................................31A Pointe Pest Control..........................................................................................................................32A Polar Bear Mechanical...................................................................................................................32A Tacoma Public Utilities.................................................................................................................35A Marketing, Promotions & Public Relations DoorDash................................................................................................................................................ 25A Golden Age Collectables............................................................................................................ 28A Passport Unlimited..........................................................................................................................32A

2019–2020 Buyer’s Guide | 41A

SHOP BY CATEGORY SHOP BY CATEGORY

Marketing, Promotions & Public Relations (cont.)

Seattle Southside Regional Tourism Authority..........................................................33A STR................................................................................................................................................................35A WAND Corporation......................................................................................................................... 36A Office & Music Equipment Support and Services BMI...............................................................................................................................................................20A Dynamic Media | SiriusXM for Business.......................................................................... 26A Professional Services Ace Parking Management......................................................................................................... 18A ACRAnet, Inc......................................................................................................................................... 18A Alliance Business Solutions....................................................................................................... 18A American Underwriters Insurance....................................................................................... 18A AMP Services, LLC.............................................................................................................................. 18A Approach Management Services......................................................................................... 18A Associated Industries..................................................................................................................... 18A Asure Consulting................................................................................................................................ 19A Avitus Group.......................................................................................................................................... 19A Baker Commodities Inc................................................................................................................ 19A Baker Commodities Spokane Valley.................................................................................. 19A Bell-Anderson Insurance Renton.......................................................................................... 19A Bell-Anderson Insurance Spokane...................................................................................... 19A Berntson Porter & Company, PLLC ..................................................................................... 19A Brantley, Janson, Yost & Ellison, CPA’s..............................................................................20A Brown & Brown Insurance of WA, Inc...............................................................................20A Cairn Consulting................................................................................................................................20A Cairncross & Hempelmann, P.S.............................................................................................20A Cascade Natural Gas Conservation Incentive Program......................................20A Central Washington Fair Association................................................................................. 21A CHOICE Insurance, LLC................................................................................................................ 22A Clark Nuber CPAs............................................................................................................................. 22A Clevenger Associates..................................................................................................................... 22A CLG Employer Resources........................................................................................................... 22A Coho Res LLC....................................................................................................................................... 22A Crystal Investment Property LLC.......................................................................................... 24A Davis Grimm Payne & Marra.................................................................................................... 25A Davis Wright Tremaine LLP....................................................................................................... 25A Davis Wright Tremaine LLP Seattle..................................................................................... 25A Deacon Construction, LLC......................................................................................................... 25A Degen & Degen Architecture.................................................................................................. 25A Degginger McIntosh & Associates....................................................................................... 25A Diamond Parking Services United Parking................................................................. 25A Edenholm & Associates............................................................................................................... 26A Equifax Workforce Solutions.................................................................................................... 26A ERNwest Olympia............................................................................................................................ 26A ERNwest Spokane........................................................................................................................... 26A

42A | 2019–2020 Buyer’s Guide

SHOP BY CATEGORY Professional Services (cont.)

Essential Benefits............................................................................................................................. 26A Ethix Insurance Group.................................................................................................................. 26A Exteriors................................................................................................................................................... 26A Fisher & Phillips LLP........................................................................................................................ 27A Foodwit.................................................................................................................................................... 27A Gecko Hospitality.............................................................................................................................. 27A GGLO, LLC............................................................................................................................................... 28A GNSA.......................................................................................................................................................... 28A Gordon Thomas Honeywell LLP Tacoma....................................................................... 28A Greater Seattle Business Association................................................................................ 28A H.I.H.I.T....................................................................................................................................................... 28A Helping Hands Food Bank........................................................................................................ 28A Hospitality Financial & Technology Professionals.................................................... 29A HUB International Northwest LLC....................................................................................... 29A Humble & Davenport Insurance Brokers....................................................................... 29A IBA .............................................................................................................................................................. 29A Insurance Services, Inc................................................................................................................. 29A J MO, Inc.................................................................................................................................................. 29A Justyk Legal PLLC ............................................................................................................................ 29A K & J Accounting............................................................................................................................... 29A Kennedy & Mohn, P.S.................................................................................................................... 29A Mark G Anderson Consultants............................................................................................... 30A Mckenzie Chase Management ............................................................................................. 30A Merit Emergency Education & Training Inc................................................................. 30A Michael B. Crane & Associates, PS....................................................................................... 30A MultiCare Occupational Medicine & Immediate Clinic..................................... 30A MZA Architecture .............................................................................................................................31A Nicholson & Associates Insurance Olympia...................................................................31A Northwest Loss Prevention Consultants...........................................................................31A Pacific Commercial Brokers.......................................................................................................31A Pacific Recruiters................................................................................................................................31A Parker, Smith & Feek, Inc.............................................................................................................32A Partners Group, The.........................................................................................................................32A Paychex, Inc...........................................................................................................................................32A PayneWest Insurance - Spokane...........................................................................................32A Performance Reps NW..................................................................................................................32A Peterson Sullivan LLP.....................................................................................................................32A Plate IQ .....................................................................................................................................................32A Pono Payments...................................................................................................................................32A Predictive Leadership Solutions............................................................................................33A Puget Sound Energy.......................................................................................................................33A Q Hospitality Management LLC.............................................................................................33A Real Property Law Group, PLLC..............................................................................................33A Restaurant Group, Inc....................................................................................................................33A Sagacity Media....................................................................................................................................33A Sandman Savrann PLLC...............................................................................................................33A SeQuential..............................................................................................................................................33A SocialRestaurant, LLC.....................................................................................................................34A

2019–2020 Buyer’s Guide | 43A

SHOP BY CATEGORY SHOP BY CATEGORY

Professional Services (cont.)

SOLE Financial.....................................................................................................................................34A Spokane Sports Commission...................................................................................................35A Stoel Rives LLP.....................................................................................................................................35A SVN NW Hotel Investor.................................................................................................................35A The Society for Financial Awareness..................................................................................35A Trigg Insurance Agency............................................................................................................... 36A U.S. Hospitality Institute.............................................................................................................. 36A Washington Hospitality Assn Retro Program............................................................. 36A Specialty Services Alice Financial...................................................................................................................................... 18A ARF Financial........................................................................................................................................ 18A ASCAP ....................................................................................................................................................... 18A Concentra Urgent Care.................................................................................................................23A CPR Training Center....................................................................................................................... 24A FastrackOnboard: Employee Onboarding & Labor Compliance................. 26A Fischer Restoration......................................................................................................................... 27A General Biodiesel, Inc.................................................................................................................... 27A i-SUSTAIN................................................................................................................................................ 29A MMSPARC LLC. .................................................................................................................................. 30A NW Furniture Bank...........................................................................................................................31A NW Healthplans..................................................................................................................................31A Pacific Rim CR LLC............................................................................................................................31A Performance Physical Therapy................................................................................................32A Seattle Public Utilities....................................................................................................................33A SERVPRO of Edmonds, Lynnwood, & Bellevue West............................................34A Snohomish County PUD..............................................................................................................34A Think Twice.............................................................................................................................................35A Uber Eats................................................................................................................................................. 36A Whatcom Chiropractic..................................................................................................................37A Systems, Technology & Telecommunications Agilysys....................................................................................................................................................... 18A American TechCorp......................................................................................................................... 18A Audio Video Exclusives.................................................................................................................. 19A CDITech..................................................................................................................................................... 21A Comcast Business Auburn........................................................................................................ 22A Comcast Business Class Lynnwood.................................................................................... 22A Comcast Business Olympia...................................................................................................... 22A Comcast Business Puyallup..................................................................................................... 22A Comcast Business Redmond...................................................................................................23A Comcast Business Seattle...........................................................................................................23A Comcast Business Spokane......................................................................................................23A dormakabaUSA,Inc......................................................................................................................... 25A Future POS ........................................................................................................................................... 27A Glance Pay............................................................................................................................................. 28A

44A | 2019–2020 Buyer’s Guide

SHOP BY CATEGORY Systems, Technology & Telecommunications (cont.)

Go Moment........................................................................................................................................... 28A Gravity Payments.............................................................................................................................. 28A Heartland Payment Systems................................................................................................... 28A Maitre’D by Posera........................................................................................................................... 30A Point of Solutions..............................................................................................................................32A Positive Technologies Inc............................................................................................................33A QWaitlist...................................................................................................................................................33A Revel Systems iPad POS..............................................................................................................33A RF Technologies.................................................................................................................................33A Singlestep Technologies..............................................................................................................34A SkyTouch Technology.....................................................................................................................34A Smart Transact.....................................................................................................................................34A SoloProtect ...........................................................................................................................................34A Tab Wizard..............................................................................................................................................35A Time Equipment Company......................................................................................................35A Tri-Tec Communications, Inc................................................................................................... 36A Wali.............................................................................................................................................................. 36A

2019–2020 Buyer’s Guide | 45A

Sponsored Content

From Hospitality to Healthcare

The Kalispel Tribe expands operations from gaming into commercial laundry

Since the Kalispel Tribe of Indians opened Northern Quest Resort & Casino (Spokane, WA) in 2000, success has come in waves. The original casino was just 55,000 square feet with 400 slot machines. In the past two decades, the Tribe has invested significantly in its entertainment destination property, with nearly a dozen different expansions. Over the years, the Tribe has grown to include a gaming floor with 1,600 slot machines and 37 tables games, an indoor Pavilion that seats nearly 1,200 guests, a AAA Four-Diamond, Forbes Travel Guide Four-star-rated luxury 250-room hotel, the world-class La Rive Spa and nearly a dozen restaurants, including the award-winning Masselow’s Steakhouse. In the past year alone, the Kalispel Tribe has also added a large-scale retail store (Windfall), kids zone (Kids Quest/ Cyber Quest), movie and dinner theater, apartment complexes and an outdoor amphitheater-style pavilion that seats more than 5,000 guests.

While the resort destination’s expansion and business diversification is obvious to any guest who has visited the property in the last 18 years, the growth behind-the-scenes is staggering as well. With the focus on economic development, the Tribe has added two successful Kalispel Market and Chevron Fuel stations, two food and beverage franchises as well as a commercial laundry and upholstery service. “The Tribe’s foray into commercial linen began as a necessity,” says Tim Nydegger, General Manager of Kalispel Enterprises, “when we weren’t able to source quality linen services for our resort.”

Because the Kalispel Tribe operates a high-end resort, the standards for quality linens are very high. For several years, the Tribe worked with commercial laundry vendors that consistently failed to meet the resort’s stringent standards. Not only was it costly for Northern Quest to replace linens on a regular basis, inventory was lacking at times as well. After some extensive market research, the Kalispel Tribe hired someone with commercial laundry expertise in 2012 and built a small internal operation of their own. “Within a few months, we realized a return on our investment, not only by reducing the number of linens that didn’t meet our Four-Diamond standards and 46 │ wahospitality.org

saving money on replacement, we also ensured we had plentiful inventory levels at all times,” says Nydegger.

With early internal success, the Kalispel Tribe identified a gap in the marketplace and completed a business case study exploring the idea of building a much larger commercial laundry operation that could service several million pounds of laundry. They identified potential clients in the area and began some initial fact-finding discussions that were positively received. With the support of a major healthcare client, the Tribe created a hightech, purpose-built facility able to process both healthcare and high-end hospitality linens in one building. Kalispel Linen Services (KLS) opened in 2016, with the capacity to process 30-million pounds of laundry. “Our facility features environmentally friendly machines with the highest energy-efficiency levels available to conserve natural gas and water,” Nydegger explains. “Unlike most of the other area laundry services, we’ve also designed KLS to accommodate Customer Owned Goods.”

All linen carts are scanned using a barcode system, tracked through the production process and then all the way back to the customer’s door. KLS can also provide real-time tracking of the laundry throughout the processing cycle. In 2018, KLS was awarded certification as an accredited healthcare laundry facility by the Healthcare Laundry Accreditation Council (HLAC). HLAC accreditation is the gold standard for effective processing of reusable textiles for use in healthcare facilities.

With approximately 90 full time and part time team members, KLS has created additional jobs in the region, provided regional businesses with another option for processing their commercial linens and further diversified economic development for the Kalispel Tribe in the Spokane region.

The Kalispel Tribe has a Core Purpose and Core Values that support Kalispel Hospitality, the Tribe’s own brand of ensuring that each and every guest is treated with respect and made to feel special. No matter which business a guest frequents, whether it’s Northern Quest, one of the Kalispel Markets, Fatburger or KLS, they can expect high quality products and services, as well as customer service that is second to none.

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Sponsored Content

How to successfully sell your business

By Oliver Kotelnikov, IBA’s lead broker for the hospitality industry

Have you ever thought about selling your business? The questions of how much it is truly worth, what factors impact value and how to safely transition such a large asset from marketing to completion of the transaction can be daunting. Let’s take a look at what makes the sale of a business such a unique, and nuanced transaction.

Approaching your exit strategy with control and intention Transition and exit strategy are natural parts of an entrepreneurial life cycle. Due diligence is performed prior to starting or buying a business. An owner’s tenure at the helm of a company is approached with great foresight and planning. So why doesn’t the period of transition and the sale or succession of a company receive the same standard of care? The reason is that this is the part of business with which the owners have the least amount of experience and comfort level. You’ve ran your business for many years, but have never had to sell it. Getting in touch with a professional business broker early on, establishing a rapport and getting your questions answered is the first step into this often completely new territory.

Evaluations Once you have found a professional with whom you’re comfortable, proceeding to get your business evaluated is the next step. Given that a sale of a business has such large financial implications, it critical to get a realistic idea about what potential buyers in the marketplace would be willing to pay for your company. Being clear and accurate on value can impact retirement plans, seed money for future ventures or the decision to sell or hold off. Your business evaluation should achieve two objectives.

1. Generate a fair market value price range for which your business could realistically be sold.

2. Be informative to you as the owner and provide clear feedback about factors positively or negatively impacting the value of your business.

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The process of working through your financials and putting your evaluation together should also serve as tool and an opportunity for your broker to learn about your business.

Numbers alone don’t sell! It is important that your broker understands what makes your business special and unique, build a coherent narrative around the financials and be able to convey your story before taking your business to market.

Confidentiality Once your business enters the marketplace, the goal is to expose the potential business opportunity to well qualified buyers while keeping the information out of the general public domain.

Left to its own devices, news of a business being for sale can be a juicy nugget of information and spread quickly to family, friends, employees, customers and competitors. A business must continue to function and generate revenue during the process of sale. Uncontrolled gossip can result in loss of key employees, a decrease in sales volume, damage to the reputation of the establishment and ultimately erosion of value of the business. To maximize their profit at the time of sale, owners are advised to not share the news with friends or family and ask their business brokerage about their confidentiality policies.

Comprehensive representation As mentioned, a going concern must continue to operate and generate revenue during the process of sale. The most important thing an owner can do during the sale is to stay involved with the business. The choice of professional representation should allow the business owner to continue focusing on what they do best while the process of sale is handled in the background.

IBA is the Pacific Northwest’s premier business brokerage. We have successfully represented owners of family businesses and privately held companies in the process of sale since 1975. We operate on a 100 percent performance-based compensation model with no retainers or administrative fees. Business evaluations are offered to potential clients on a complimentary basis. Please use (425) 454-3052 or oliver@ibainc.com for more information on IBA (www.ibainc.com) and our services.

HOSPITALITY

SUMMITS SEATTLE

TACOMA

OLYMPIA

THANK YOU TO ALL OUR SPONSORS! Presented by Reception Sponsor

State of the Industry Sponsor

Buyer’s Guide 2019/2020 │ 49

Cost-Saving Programs

By Victoria Olson With labor costs rising significantly, it is time for hospitality business owners and operators to look for possible savings at all levels of operations. Washington Hospitality Association is ready to be your partner in that process.

HELPING YOU SAVE MONEY, SAVE TIME AND STAY COMPLIANT One of the most beneficial perks of being a member of the Washington Hospitality Association is access to the best resources and cost-saving business solutions the industry has to offer. The association’s benefit programs and partners are handpicked in a rigorous screening process to ensure members receive premier services. Start saving money today with one of these effective programs.

Healthcare Solutions With multiple carriers, plan designs and standalone options, we can help you craft a package that works for your business, your employees and your budget. Products

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include fully insured medical, direct primary care, telemedicine, minimum essential coverage, health savings accounts, dental, vision, life, accident, employee assistance and pharmacy discounts. Visit healthcarewashington.org to learn more.

My Hospitality Insurance Our latest sponsored benefit program, offering a full array of insurance policies, including property, general liability & liquor liability, cyber liability, crime, management liability, fiduciary liability and workplace violence/active shooter coverage. Member purchasing is leveraged for premium volume and lower individual participant program costs. Get started with your quote at myhospitalityinsurance.com.

Washington Hospitality Association Payment Processing You can have quality payment processing with rates specially negotiated for members. The power of your membership provides you with lower rates leveraging the scale of the association’s membership. No contracts or early termination fees, just an application to complete. No rate increases for the life of the program. Start your proposal at creditcardprocessing2.wahospitality.org.

Washington Hospitality Association’s Retrospective Rating Program (RETRO) Reduce your workers’ comp costs and possibly earn potential refunds by participating in our RETRO program.

The benefits of being in RETRO and following our recommendations include: Improved safety ratings that may help reduce L&I premiums.

Claims assistance to help reduce time spent working on claims.

Access to tools to assist with new hire safety orientations and monthly safety topics, safety inspection compliance tips, return to work kit, accident reporting procedures and much, much more.

Potential to earn partial refunds of L&I premiums.

ADDITIONAL BENEFITS Business supplies Consolidate vendors and order all your supplies in one place – office, janitorial, break room, printing and more.

Receive member discounts of up to 80 percent off the manufacturer’s suggested list price on hundreds of commonly used industry supplies at Office Depot.

Payroll processing New hire reporting, local, state and federal tax returns and direct deposit. Additional modules through GNSA include Time & Attendance, Scheduling and HRMS. Members save 41 percent on payroll and 20 percent on all other modules.

Rewards passport Complimentary benefit available to you and your employees. Access to 2,500+ merchants, premium travel discounts and online shopping savings from national retailers.

Unemployment cost control Unemployment taxes can be controlled and reduced with expert claims management. Equifax can help you manage your unemployment costs to achieve the lowest possible tax rate. Member pricing available.

Website accessibility Ensure your website is ADA compliant. Members save up to 25 percent off accessibility tools and monthly hosting plans through DigiPro Media.

In addition to our program partners, you can find suppliers for all your lodging and foodservice needs in the Buyer’s Guide section of this issue and in the Washington Hospitality Online Marketplace. Find suppliers and service providers to the hospitality industry at wahospitality.org.

Look for the association’s logo next to member listings and support your fellow association members! n

Employee onboarding Set up with an onboarding system that helps you track applicants, manage compliance workflow, find tax breaks, manage hiring risk and maintain current compliance with state and federal regulations. Members save 10 percent on the Federal and Complete plans available from FastrackOnboard.

Injured worker medical care U.S. HealthWorks locations provide great care to your injured workers and understand the workers’ compensation system as well as its impact on your company’s financial health.

Music licensing Save five percent off BMI license fees, plus five percent for joining/renewing online.

TO CONNECT TO ALL OF THESE PROGRAMS AND COST-SAVING OPPORTUNITIES, VISIT WAHOSPITALITY.ORG.

Buyer’s Guide 2019/2020 │ 51

Washington Hospitality Association Education Foundation: Delivering training and solutions

By David Faro The Washington Hospitality Association Education Foundation (EF) is a 501(c)3 charitable organization dedicated to providing wins for the hospitality workforce.

It does this by illuminating career pathways, preparing the hospitality workforce and launching careers.

Illuminating career pathways The EF has worked hard over the past year to develop a tool on the website called Career Pathways. It’s perfect for jobseekers, employees looking to move up and employers. It shows all the possible career paths someone can take to get to the job they want or from the job they currently have. Clicking into a job shows a description, the skills and training needed, and what day-to-day duties look like. Visit whaef.org/career to illuminate your career pathway.

Preparing the hospitality workforce The EF offers a suite of training programs to Washington’s hospitality employees and businesses. An overview of these programs is provided below.

ServSafe® Manager This advanced food safety certification is a National Restaurant Association training program for foodservice and hospitality personnel. This manager level certification not only keeps customers safe with advanced safety knowledge, it also helps food service establishments comply with the Demonstration of Knowledge (DOK) and Person in Charge (PIC) requirements within the Washington State Food Code. Training is available online or in a classroom setting.

ServSafe® Alcohol (mandatory alcohol server training) EF partnered with the National Restaurant Association to create a Washington-specific ServSafe Alcohol program that is approved by the Washington State Liquor and Cannabis Board and is designed for restaurants and hospitality businesses. This award-winning program can be administered in a classroom setting at a member location by either an EF instructor or an in-house trainer (approval 52 │ wahospitality.org

required) or taken online. All students who successfully complete the training will receive a Class 12 or Class 13 permit and a nationally recognized ServSafe Alcohol certificate.

Certifications are valid for five years.

ServSafe® Allergens Developed by ServSafe, the name our industry has trusted for more than 40 years, this online food allergy program is available to your employees 24/7.

Interactive, comprehensive and completed in about 90 minutes, this program is a great starting point for both front- and backof-the-house employees. Topics covered include defining and recognizing food allergies, proper cleaning methods and the dangers of cross-contact.

First aid/CPR/AED training Employers in Washington are required to have first aid trained personnel available on all shifts if the business is not in near proximity to an infirmary, clinic or hospital. The trainers for these classes are actual first responders with real life experience and certified by the American Heart Association. Completion of the course provides all the necessary certifications to meet state requirements in a fun and engaging four-hour course.

Bloodborne pathogens training The objective of this course is to ensure the safety of workers exposed to bloodborne pathogens and fulfill the training requirement of WAC 396-823.

This course is for employees that may potentially become exposed to any body fluids, whether it is daily because of their profession or through applying first aid to another person in need.

ServSafe® Workplace This training is a comprehensive online program designed to combat sexual harassment in the workplace and create a safe environment for all employees. Focus is placed on managing emerging risks and advancing the positive culture of hospitality industries.

Hotel and lodging certifications EF has partnered with the American Hotel & Lodging Educational Institution to provide a robust suite of lodging trainings. These certifications cover every step of the career ladder from line level to executive, such as certified guest service professional and certified hospitality revenue manager. n

Launching Careers with ProStart ProStart is a national, two-year hospitality program that develops culinary techniques and management skills in high school students. Each year, with the help of community-minded industry partners, Washington’s ProStart program reaches more than 1,500 high school students.

ProStart’s industry-driven curriculum links two-years of classroom learning with hands-on experience. Students in the program gain practical, employable skills and are empowered to achieve long-term success in a career in the restaurant and foodservice sector.

Make a difference. Get involved.

The success of ProStart depends on restaurant leaders who, as teachers, role models and mentors, play important roles in the lives of ProStart students. Invest in our industry’s future by sharing your expertise and talent to help develop the leaders of tomorrow: Mentor – Connect with local ProStart students and educators to help provide overall support for a ProStart class. Demonstrate techniques, speak on industryrelated topics, host a field trip to your business, prepare a team for competition – there are many ways to support your local ProStart students!

Hire – Give ProStart students priority as ready-to-work candidates, helping them get the hands-on experience they need and want.

Donate – Assist ProStart classes by supporting their fundraising programs or by donating product or equipment. You can also help support the Education Foundation by participating in Golf FORE! Education on Aug. 27 at the Washington National Golf Club in Auburn.

Sponsor – Sponsor one of the EF’s annual fundraising events or make a contribution directly to the ProStart program.

Do you need training, but it doesn’t fit in your budget? We might have scholarships available! Contact us at training@wahospitality.org to see if you qualify.

To learn more about ProStart, please call the ProStart coordinator at 877-6959733, ext. 127, email ProStart@wahospitality.org or visit www.whaef.org/prostart.

Donations to the Washington Hospitality Association Education Foundation can be made by visiting www.whaef.org.

Buyer’s Guide 2019/2020 │ 53

Communications Department: Your primary source of information

By Paul Schlienz

The Washington Hospitality Association’s Communications Department serves as the nexus that connects members to news, information, resources and programs critical to success in Washington state’s hospitality industry.

Working with our Government Affairs teams, we get you the details you need on new or changing regulations and laws. We track industry stress factors and provide clarity on issues that provide challenges to owners and operators. We also use data, social media and our PR skills to make sure the inspiring stories of or members and our industry are being talked about in the media and beyond.

All of this helps us achieve our mission of serving as your primary source of hospitality industry information. Here is the wide variety of channels we use to deliver on this promise:

Wahospitality.org The Washington Hospitality Association website is the place where you can find it all. The latest association news, special pages devoted to new laws and regulations, the Member Spotlight and Eye on Hospitality blogs, links to our publications, event details, information on all our departments and many services and much more – it’s all there at wahospitality.org.

Newsletters Our newsletters are powerful vehicles for sending you breaking news and critical information you don’t want to miss.

The Washington Hospitality Weekly

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is our all-encompassing e-newsletter for members across the state. It includes regulatory and legislative updates, sales and marketing tips, information on upcoming events and more. We have also targeted local newsletters based on where your operations are located, the Legislative News during session and the monthly Lodging News to provide hotel professionals with the latest lodging news and trends.

Be sure to open these when they come into your inbox.

Washington Hospitality Magazine Unlike many trade publications, our flagship communication publication is completely selfproduced. We commit our content to the comprehensive needs of our members. This popular and influential trade publication is mailed to every Washington Hospitality Association member business. Additionally, it connects with readers online.

Social Media We monitor today’s communication habits and strive to deliver the most relevant information to the platforms of information curation most relevant to the spectrum of our industry’s leaders. In addition to using these platforms to keep our members informed. Social media helps tell the story of how hospitality businesses are solutions-oriented and dedicated to helping team members succeed and local communities thrive.

Advisory Network The Washington Hospitality Association Advisory Network provides professional consulting services to our members to help them overcome challenges in their businesses. Advisory Network consultants span a wide range of fields and expertise, and they can help you address operations, HR or other issues. Lease renegotiation issues, P&L concerns, overtime rules and termination questions are among the frequent topics members bring to their membership partners.

As an association member, you have access to 30 minutes of free consulting from each of the areas of expertise, which would normally be charged at an average rate of $200 per hour. Be sure to take advantage of this great member program.

Videos Video is the cultural king of information delivery. We provide our members a communication platform that suits the spectrum of information dissemination. Among our many channels of video information are our informative biweekly Two-Minute Videos and training videos, available on YouTube.

HERO Manual - the Handbook for Excellent Restaurant Operations. This is a comprehensive guide to all the laws and regulations you need to know in order to successfully operate a restaurant.

The HERO Manual is available in print or electronic versions; updates are made available once a year. The HERO Manual is for all operations, large and small. The HERO Manual, while valued at $395, is an exclusive free member benefit. It is our way of saying thank you for being part of a dynamic voice for the industry.

Events (speakers, breakout sessions) We integrate closely with our Business Development team and the Washington Hospitality Association Education Foundation to bring our members top-notch speakers who are recognized experts in their fields and can provide insights and education that will help you run your business. Many of our events also include opportunities to interact with these industry experts. Additionally, most of our events include carefully vetted vendors to provide solutions for challenges faced by our members.

Contact your membership team to access these resources. n

HERO Manual The Washington Hospitality Association has worked long and hard to produce and regularly update the

VISIT WAHOSPITALITY.ORG to find out more.

Buyer’s Guide 2019/2020 │ 55

Governor proclaims May as Hospitality Month

As the hospitality industry ramps up hiring for peak tourism season in Washington, Gov. Jay Inslee has proclaimed May as Careers in Hospitality Month.

To recognize that, staff at WorkSource job centers, community-based organizations and schools are working with the industry to host hospitality celebrations and hiring events across the state.

“The hospitality industry has opportunities at every level – providing entry level positions, lifelong careers, second chances and careerconnected learning skills that transfer to other industries,” Inslee said in his Hospitality Month Proclamation. n

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PLEASE JOIN US.

HOSPITALITY CONVENTION

2 0 1 9

www.wahospitalityconvention.com

November 3-5

Westin Bellevue

Buyer’s Guide 2019/2020 │ 57

Mark your calendars

Join us at these events throughout the year!

Hill Climb & Taste Our Best – Winter

Hill Climb is the association’s largest grassroots event with our membership. This annual event is a member’s opportunity to spend time at the state capitol in Olympia and speak directly with their elected officials.

WINTER

ProStart® Invitational – Spring

Culinary and management ProStart teams from high schools across the state meet to compete for the state title. Winners go on to participate and represent Washington at nationals. ProStart gives teens the skills and know-how to flourish in the hospitality industry.

SPRING

Hospitality Summits – Spring

These events include a variety of education, exhibitors and networking for the entire hospitality industry. Topics and locations change based on current events in regions across the state.

SPRING

Golf FORE! Education – Summer / Fall

This annual golf tournament includes lunch, a full day of golfing, dinner, and live auction. All proceeds go toward scholarships, ProStart and workforce development.

SUMMER / FALL

Washington Hospitality Convention – Fall

This three-day event featuring compelling and motivating speakers, solution-oriented workshops, an industry trade show and the annual Stars of Hospitality Awards dinner, celebrating the state’s industry leaders.

FALL

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Put your best

Fish forward.

Food waste is bad enough. Contamination is worse! How do you stop a bad fish from reaching the table? You make sure that your line staff knows the rules, knows how to how to detect bad product, and absolutely knows how to rotate your walk-ins so that you are always putting your best ingredients on the plate. Do your people know how to do that? Let’s hope so.

Safe service is good service.

ServSafe is the best service.

Train your staff today!

VISIT WHAEF.ORG for more info.

SERVSAFE MANAGER HOSPITALITY TRAINING SOLUTIONS Buyer’s Guide 2019/2020 │ 59

INDUSTRY CALENDAR June/July SERVSAFE® MANAGER June 12

US Foods Fife

June 18

Sysco Kent

June 24

FSA Everett

July 2

Bargreen Seattle

July 25

FSA Spokane

NEW MEMBERS Angel of The Winds Casino, Arlington

JB Bungalow, Kirkland

Axe & Arrow Gastropub, Bremerton

Puget Sound Pizza, Tacoma

Beer Star, Tacoma

Queen Bee Café, Clyde Hill

Centerplace Regional Event Center, Spokane Valley

Smoke & Shine, Kirkland Spiro’s Pizza & Pasta, Gig Harbor

Coyle’s Bakeshop, Seattle Terramar Brewing and Distilling, Edison Dirty Oscar’s Annex, Tacoma Village Bistro, Kennewick Grapes & Crepes, Ellensburg

View full class list and register at: whaef.org//training-schedule 360-956-7279

MEETINGS June 11

Board Development Committee Meeting

June 12

Seattle Restaurant Alliance Board Meeting

June 13

Seattle Hotel Association Board Meeting

June 18

Spokane Hotel Motel Association Meeting

June 19

Seattle Chapter Social

July 2

Executive Committee Monthly Meeting

July 11

Seattle Hotel Association Board Meeting

July 17

Seattle Restaurant Alliance Leadership Meeting

July 23

Finance Committee Meeting

July 31

MSC Board Meeting

July 31

Education Foundation Board Meeting

UPCOMING EVENTS June 11

Spokane Chapter Golf Tournament

August 27

Golf Fore Education

November 3

Washington Hospitality Convention 2019 @ The Westin

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Who Song & Larry’s, Vancouver Hotel RL Olympia, Olympia Hyatt House, Seattle

NEW ALLIED MEMBERS Gravity Payments Michael Marl 5601 22nd Ave NW Seattle, WA 98107-4059 206-388-5900 mmarl@gravitypayments.com www.gravitypayments.com

Restaurant Technologies Curt Morford 2250 Pilot Knob Rd Mendota Heights, MN 55120 253-312-6181 cmorford@rti-inc.com www.rti-inc.com

The credit card processing industry is pretty terrible, especially for independent business owners. Between confusing terminology, inconsistent pricing, hidden fees, unfair contracts, and non existent service, getting a fair deal on accepting credit cards can feel like a pipe dream. We exist to change that. At Gravity, we believe in putting people before profit, and built our business on honesty, transparency, and devotion to standing up for community businesses. Founded in Ballard in 2004, today nearly 20,000 businesses across the country trust Gravity to eliminate the hassle and high cost of accepting credit cards. We’d love the opportunity to help you as well.

Restaurant Technologies—Total Oil Management Managing cooking oil and grease disposal is one of the most dreaded tasks in any restaurant. It’s dangerous. It’s messy. It’s labor intensive. It can even be costly if someone gets hurt in the process. That’s why you need Total Oil Management—the all in one solution for fresh cooking oil delivery and grease removal, and recycling at the push of a button.

With Total Oil Management, we handle the entire oil process for you—from ordering and receipt process delivering fresh cooking oil all the way to storing, handling and recycling of used cooking oil. Our advanced kitchen equipment and technology even automates everything so your employees never have to worry about transporting hot oil ever again.

How does it work? We install two tanks, one for bulk fresh cooking oil and one for waste oil in your back of house. The tanks are connected to your fryers, as well as an exterior wall.

Special Member Offer: FREE on site survey

I’m ALLERGIC. Allergy training saves lives.

Be a cool cat. Train your staff to be allergy aware.

Get ServSafe certified today.

VISIT WHAEF.ORG for more info.

SERVSAFE ALLERGENS HOSPITALITY TRAINING SOLUTIONS Buyer’s Guide 2019/2020 │ 61

Ask the Expert By the minute: Getting your lunch rush down to a science

By Rick Braa, CHAE

In the past, I would fill my dining room twice through lunch. Now, I’m lucky to get one full turn per day. What can I do differently to rebuild those lost sales?

Unless you’re a destination restaurant, lunch is dependent on speed, “crave,” value and convenience. Focus on speed first, the others we’ll address in a future column.

In analyzing door-to-door lunch sales, those that perform at the highest level are those with swift service in every area.

The guest is typically on a schedule during lunch so it is important to keep the guest moving, but not rushed, unless they are coming to the restaurant for a leisurely lunch. Follow and measure these standards for the guest: Seated within one minute.

Greeted at the table and solicited with drinks within two minutes of being sat.

Food order taken two minutes later when the drink is delivered.

The average consumer spends 109 seconds with the menu so they will have had the proper amount of time.

Food order placed in less than one minute from taking the order.

Food delivered in 10 to12 minutes from ordering. (Apps should be five to eight minutes; soup/salad within two minutes.)

Check back with the table one minute later (Two minutes is too long). Ensure the item

62 │ wahospitality.org

tastes great with the proper temperature and makes the guest smile. It’s way too easy to catch a guest with a mouthful and not measure the level of enjoyment.

After all, ecstatic satisfaction is all that matters.

After the entrée, and hopefully a quickly served dessert, the guest check is presented within one minute of meal completion.

Check is closed out within one minute of the guest presenting payment. This is the Achilles heel of the industry. Way too often the guest is held hostage to the server completing the transaction.

Finish every table with the same vigor as it starts.

The table is cleaned and reset within two minutes. There is nothing less attractive than dining in a restaurant full of dirty tables.

The guest may spend 15 to 20 minutes consuming the meal. Add approximately 20 minutes for the restaurant to perform and the guest experience will be 35 to 40 minutes. Let the guest ask you to slow down not hurry up.

The leadership team of your restaurant should measure every one of these timings. Post the expectations for each area and make sure the staff is held accountable to meeting standards. If you don’t hold the staff accountable every single time, you grant “silent approval.”

Actively managing the floor and the guest experience is the No. 1 job of management, including metrics and the staff of the kitchen, front desk, bar, bus and servers. Providing and collecting

ongoing feedback is the goal of all management interaction.

I spent time on a road trip traveling with the former COO of a 2,000 unit chain, and we visited several locations. The restaurants were using a kitchen display system. Average ticket times per order were displayed on a digital sign above the kitchen line for all the staff to see.

At one location, when she noticed the average timings were running about 12 minutes and 35 seconds, the COO offered to step back on the line and get the timings back to the company internal standard of 12 minutes. Of course, the kitchen staff was aghast and promised to bring the timings into line and by the end of lunch had done so into the 11-minute range.

Tolerating ticket times beyond standard is unacceptable for a leader. The lesson learned from this COO was speed kills competition and lack of speed kills business.

Provided your food creates “crave,” that is, the restaurant is known for something fantastic, your price/value is properly aligned where the guest feels the price charged matches the value of the product served, and the location is convenient, improving speed will build lunch sales to desired levels. n For a more information on improving profitability and driving performance, contact AMP Services at rbraa@ampservices. com. Rick Braa is the co-founder of AMP Services, an accounting and consulting firm specializing in helping companies grow profitability.

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