2023-2024 Buyer's Guide

WA S H I N GTO N

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2023-24

y r e v o c e r o stry t u d n d i r a o ce ou r n a h e n th ct & e Prote

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Washington Hospitality Association 510 Plum Street SE Olympia, WA 98501-1587

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EDITORIAL STAFF Publisher Anthony Anton Executive Editor Lex Nepomuceno

Inside

Buyer’s Guide 2023-24

Copy Editor Marianne Scholl Art Director Lisa Ellefson Contributing Editors: Lisa Leinberger, Andy McVicar, Kyle Galvin EXECUTIVE COMMITTEE Chairman of the Board Brian Moreno, McDonalds Immediate Past Chair Ron Oh LEADERSHIP TEAM President and CEO Anthony Anton VP and Chief Financial Officer Teran Petrina

Buyer’s Guide Listing

Page

Chief of Staff Phil Costello

Your one-stop shop

19 - 46

Senior Director of Communications & Technology Lex Nepomuceno Senior Director of Government Affairs Julia Gorton

In this issue:

Director of Local Government Affairs John Lane

From your President and CEO: Tackle challenges head on

6

Director of Membership Steven Sweeney

Big wins for hospitality during the 2023 legislative session

8

Wage reports

12

Quick service industry facts

13

Coming back: Education Foundation will relaunch in spring 2024

15

Preparing a hospitality business for sale in the rapidly changing marketplace

47

3 big ways to reduce payment costs and win more business

49

Hospitality employers who offer employee benefits have an edge in attracting and retaining top talent

52

How Communications can help you during recovery

54

Membership can get you to recovery

56

Washington Hospitality Association & Washington State University honor three for their contributions to the industry

58

Introducing the Lodging Excellence Handbook

60

Managing labor in a new era

62

510 Plum St. SE Olympia, WA 98501-1587 T 360-956-7279 | F 360-357-9232 wahospitality.org

Reproduction of articles appearing in Washington Hospitality Buyer’s Guide are authorized for personal use only, with credit given to Washington Hospitality Magazine or the Washington Hospitality Association.

Articles written by outside authors do not necessarily reflect the views or positions of the Washington Hospitality Association, its boards of directors, staff or members.

Products and services advertised in Washington Hospitality Buyer’s Guide are not necessarily endorsed by the Washington Hospitality Association and do not necessarily reflect the opinions of the Washington Hospitality Association, its boards of directors, staff or members.

ADVERTISING INQUIRIES MAY BE DIRECTED TO: advertising@wahospitality.org We welcome your comments and suggestions. email: news@wahospitality.org, phone: 800225-7166. Readership: 9,422

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President and CEO Anthony Anton

President and CEO anthonya@wahospitality.org

Tackle challenges head on Anyone who has been in a horrific crash knows that initially surviving the crash is just that: the initial survival. You then have to mentally commit to the long road to recovery. That road has several challenges to overcome to get back to living the life that will become your new normal. Physical therapy, economic hardships, finding a new car. The list is long and takes time. No one expects to get back to normal the next day.

Our recovery from the industry crash we experienced from COVID is no different. There are challenges we must now face head on to get back to living whatever the new normal industry life will be. I urge you over the next year to dedicate time to develop your strategy to overcome the obstacles that are standing in the way of your success. It’s time to tackle challenges like: 1. The debt race. This is absolutely the year to tackle the remaining COVIDrelated debt you have. You really need to get in front of it. The economics aren’t going to get any better for the next year or two, so you need to lighten your debt load to move forward. It won’t be easy, but not dealing with debt will make recovery longer, if not impossible.

2. Work force shortages. We’re still down a big chunk of our workforce.

Lodging in Seattle has 29% fewer workers then in 2019, and statewide entertainment is down 11%. Identify the gap you have right now between how many available workers there are and how many jobs you need to fill. The employment situation is going to worsen over the next five years as there is a serious generational shift that doesn’t favor employers.

You need to tackle this workforce challenge. Different businesses will find different solutions, but what you can’t do is keep burning out your staff. If you are 15% short on staff hours now, can you figure out how to be 15% more efficient or do 15% less without losing net? Should you close at 9 p.m. or on Mondays and Tuesdays? Should on-demand room cleaning become permanent? How much could a robot save you in labor costs? Whatever your strategy, start on it now.

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3. Escalating minimum salaries. In Washington this year, many businesses were caught off guard when the minimum salary for overtime-exempt employees went to $65,000 for larger companies and $58,000 for smaller companies. Guess what? That’s going to be $95,000 by 2028. Commit to making the changes you need to be sustainable. We’ll have a toolkit out this summer with ideas to help you accomplish this.

4. Lack of conventions. Our industry won’t recover until we get our convention centers full again. In Seattle, rooms booked a year ahead in 2022 were down 45% from 2019. Spokane was down 65% and Kitsap County 35%. That’s this year’s business for hotels and restaurants that rely on conventions. If you’ve benefited from convention travel in the past, you need to face this huge challenge.

Get engaged with your local destination marketing organization. Are they fully funded? Are they in need of your help?

Don’t forget about our resources as you strategize. The Washington Hospitality Association is here to help. Tell your territory manager you want a benefit review to explore how much money you can save each month through association programs. Keep opening your emails and use our website to link to vital toolkits, webinars and industry information. Consider using the complimentary Advisory Network to help you resolve a legal issue or bounce an idea off an industry expert. And know that our government affairs team continues to protect and deliver wins for you and our industry.

Finally, use this Buyer’s Guide to find services and suppliers to tackle cost and supply challenges. Let it help you find new tech solutions. Customers actually like tech that helps them avoid lines or waiting for checks. Use this to your advantage and make technology a cornerstone of your operations.

You’ll find what works for your business. Just make sure you put in the effort over the next year to tackle these survival challenges head on. And let us help you along the way. ■

From equipping you with profitable ingredients that make your menu shine, to simple business tools that grow your operation, to connecting you to restaurant experts – we’re here to support your business in every way!

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BIG WINS FOR HOSPITALITY

during the 2023 legislative session

By Andy McVicar

The 2023 legislative session adjourned “sine die” in late April. It was another successful session for the hospitality industry. The Washington Hospitality Association had several priorities that were developed by the Government Affairs Committee (GAC) last fall.

These priorities were: ■ Boosting investments in statewide tourism promotion ■ Extending alcohol to go allowances that were in place during the pandemic ■ Addressing growing public safety concerns ■ Increasing supply and access to affordable housing ■ Expanding workforce development opportunities ■ Protecting our industry from harmful policies We had major wins with each of these priorities.

Thank you to all Washington Hospitality Association members who responded to our action alerts this session. We issued action alerts on six major issues this session, resulting in more than 1,000 total engagements from our members. Your efforts to contact lawmakers had a significant impact on the outcome of these issues.

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Photo credit: Jason Hummel Photography Cape Disappointment, Long Beach, Beaches

State tourism funding – House Bill 1258

This year, one of the association’s top priorities was increasing funding for statewide tourism promotion. Prior to the pandemic, the industry worked to reestablish a tourism promotion program after it was eliminated in 2011.

While the program was being developed by industry and marketing experts, it operated off a $3 million biennial budget with a two-toone private-to-public funding match requirement. HB 1258 was originally introduced to change the private match requirement to a 1:1 ratio and increase the funding to $26 million per biennium.

Ultimately, the Legislature appropriated a total of $9 million per biennium, a solid step forward to creating a successful tourism marketing program.

■ SB 5536 raises the penalty for drug possession to a misdemeanor and criminalizes the use of drugs in public.

The Legislature reached this agreement to fix the state’s drug possession laws, also known as the “Blake fix” after a one-day special session in May.

Increasing supply and access to affordable housing (supported)

■ E2SHB 1110 requires certain cities to authorize minimum development densities in residential zones, allowing for more duplexes, triplexes, and other housing options.

■ HB 1046 increases the household income cap to 80% of the area median income, allowing more individuals to access affordable rental housing.

Photo credit:Washington State Legislative Support Services SSB 5448 Bill Signing

Alcohol home delivery – Senate Bill 5448

Several states extended pandemic options for takeout and delivery of alcoholic beverages permanently, and adding Washington to that list of states was one of our top priorities this year. SSB 5448 will permanently allow licensees to continue to-go orders of alcohol for on-premise sales when the purchase of alcohol accompanies a meal.

The bill also allows any employee of a licensee with a class 12 permit to deliver alcohol to a customer’s home with the purchase of food, but third-party delivery of alcohol will expire July 1, 2023.

Delivery provisions are scheduled to sunset in 2025, and the Liquor and Cannabis Board (LCB) is required to submit a report to the Legislature with recommendations to include a consistent, equitable structure for alcohol delivery licenses, endorsements, permits and fees by November 2023.

The team will be engaged with the LCB through this process to make sure we have a seat at the table when recommendations are presented to the Legislature.

Other issues and bills our team worked on this year include:

Addressing growing public safety concerns (supported)

■ HB 1730 allows people 18 years of age or older to work in 21-and-older establishments.

■ HB 1658 authorizes high school students to receive elective credit for paid work experience in any industry.

Protecting our industry (successfully defeated)

■ HB 1589 would have banned new natural gas hookups starting June 30 of this year.

■ SB 5002 would have lowered the per se blood alcohol concentration threshold for a DUI to 0.05%.

■ HB 1131 would have added a $0.10 charge to all cans, water bottles, alcohol bottles, and other beverage containers sold to customers, creating additional burdens for operators to get the $0.10 charges back.

■ HB 1320 would have required employers to furnish an unredacted electronic or paper employee file within 15 business days of its request and allowed for an employee to sue an employer if the deadline was not met or something was missed.

Overall, this was a great session for Washington Hospitality Association members. You can read the full 2023 Legislative Session Wrap Up report at hospitalityhillclimb.org/2023legislative-session-wins. ■

tr Pa e cred tat it: Washington S

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■ SHB 1638 creates an expedited recruitment and hiring program to try and alleviate the large state trooper shortages Washington has been experiencing for the last several years.

■ ESB 5352 changes the threshold that allows law enforcement to engage in vehicle pursuits. While not perfect, the bill is a step in the right direction.

■ E2SHB 1134 enhances the training program for 988, the mental health hotline the state set up a few years ago.

It also dispatches and develops a needs assessment for specific behavioral health Ph oto crisis system trainings.

Expanding workforce development opportunities (supported)

Buyer’s Guide 2023-24 │ 9

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Buyer’s Guide 2023-24 │ 11

ation

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Prima

inform f o e sourc

Wage reports

By Kyle Galvin The Washington Hospitality Association offers two repeating data report systems that measure job movements, earnings and demand over time in the state’s service industry. These reports provide information on wage tracking by region, workforce heatmaps, regional unemployment rates and demand for jobs. By keeping up to date with these reports, businesses can stay informed about the economics of the service industry and how changes might affect them.

In late 2022, data from the reports showed low demand for service industry workers in Washington with 4,000 job posts per month, slightly below the national average of 4,900. The reports also analyze gender diversity. Washington has above-average employee levels for female employees in the industry at 130,000.

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The reports also include a section on Industry Gain and Drain, displaying detailed data on job transitions from other industries to the hospitality industry and vice versa. This information helps businesses understand where people are coming from and going to in the industry.

As you can see, these wage reports are an incredibly comprehensive source of information for the service industry. They provide insights on industry-specific wage trends and statistics. They are an essential tool for employers and operators, and provide key data to help inform decisionmaking about wages and other areas of business. From average hourly rates to regional pay scales, the reports cover all the key areas that matter. They’re a perfect resource for business owners and hospitality professionals looking to stay on top of changing market conditions to achieve their goals.

Quick service industry facts Number of jobs across the state increased by 12% from 2021 to 2022, a gain of more than 24,000 jobs

Jobs increased by 19% from 2020 to 2022

Average service industry earnings in Washington is $34,000

Turnover rate skyrocketed to 119% in 2022

The national average is $30,000

Workforce breakdown by age 1

14-18

12%

2

19-21

12%

3

22-24

9%

4

25-34

23%

5

35-44

17%

6

45-54

13%

7

55-64

9%

8

65+

6%

State minimum wage has increased by 13% over the last 2 years

Starbucks posts the most service job openings in the state, followed by Marriott International

The two most in-demand service jobs in the state are baristas and shift supervisors

Of the 262,000 service jobs in the state, 95,000 of those are in King County alone

Buyer’s Guide 2023-24 │ 13

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Coming back: Education Foundation will relaunch in spring 2024 The last few years have been a struggle to find new, qualified employees. The Washington Hospitality Association has big plans to change that by illustrating how hospitality can be a rewarding career. We also want to show those in hospitality how to be successful.

It’s been three years since the pandemic forced a pause on the Education Foundation. As we slowly return to normal, the foundation is coming back to illuminate the pathways of success to the next generation of hospitality workers.

Washington Hospitality Association Chief Revenue Officer Phil Costello, who is also a member, said he expects a soft launch of the foundation in October 2023 and a hard launch in spring 2024.

“The focus of the Education Foundation is on workforce development,” Costello said.

Costello’s first job in hospitality was as a pizza delivery driver and dishwasher. He said he is often inspired by a video produced by the National Restaurant Association years ago called America’s Restaurants – Industry of Opportunity. (Search YouTube with the title to watch this inspiring video).

The video includes stories of hospitality professionals who started at the bottom and worked their way up to the very top of their fields. One person in the video talks about living in a car with the rest of his family when he was growing up. He now owns his own restaurant franchise.

Yes, the stories in the video are of those who have achieved the American Dream. But what interests Costello is not where the

subjects of the videos landed in their careers, but how they got there.

One of the features of the Education Foundation’s new website will be an “Indus-Tree,” a career path navigator. Much like a family tree, you’ll be able to see the steps someone can take to get to where they want to be in hospitality.

“Using the career path navigator, you can look at where you are and where you need to go,” he said when giving an example of someone who would like to be a general manager of a hotel.

Not only will the site show you where to go, but it will offer training resources to help you get there.

“You can do anything in hospitality,” Costello said. He noted that there are accountants, engineers, software specialists, communicators, IT professionals and so many other careers in hospitality.

He said there are restaurants that have been institutions in their communities and family-run for generations. Sometimes, the next generation doesn’t want to go into the family business, so maybe an employee will buy it and keep up the tradition. That employee probably started out as a dishwasher or swept the floors every day.

“That doesn’t happen in a lot of industries,” he said.

The Washington Hospitality Association’s board voted to relaunch and fund the Education Foundation for at least the next five years. David Porter, director of hospitality at Ilani Casino Resort in Ridgefield, just north of Vancouver, was appointed the new chair of the EF board.

He is very excited to get the program back up and running.

He would like to be able to connect employees with training, whether that is higher education, apprenticeships, certifications or ProStart. He noted there are about 70 hospitality certifications in the state of Washington, but there are no real educational standards.

He hopes to bring together industry experts and eventually establish a Center of Excellence. And he wants these plans to help not only hospitality businesses just in Washington.

“We’re hoping that it’s something we can eventually sell to other associations across the country,” he said.

Buyer’s Guide 2023-24 │ 15

ProStart®, the high school certification program that is taught in high schools across the country, is a key component of educating the workforce.

“We’re just scratching the surface of the potential of that program,” Porter said. He would like to see it in every high school that has a culinary program.

Like Costello, Porter wants to change the perception of a career in hospitality. Also, like Costello, his first job was washing dishes.

“There is a stigma that this is a pass-through job versus people seeing it as a true career path,” he said.

As an employer, Porter said education is critical for the

workforce and opening up a whole new avenue for anyone interested in hospitality.

“It’s just a really exciting time for the Education Foundation,” Porter said.

Before the association launches the new EF website, it is lining up new staff members to help run the program. As of this writing, a new director is being hired and there will also be a new ProStart coordinator/administrator.

Kelsi Mayther, who has been coordinating our ProStart competitions during EF’s pause, will have a new title: workforce development manager. Shelby Pemberton will serve as our new training programs manager. ■

Washington students head to the National ProStart® Invitational Congratulations to our state ProStart champions!

This year the competition was held at Bell Harbor Conference Center in Seattle on March 4. The management team of Bonney Lake High School took home the trophy in their category. The team’s concept was a restaurant called “Wish” and featured dishes popularized by Disney movies.

The Bonney Lake High School management team’s members are: • Emily McCullough • Mira Tynes • KellyJo Hammond • Educator: Kahale Ahina • Mentor: Dan Corekin, Valley Harvest Products

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The culinary team of Newport High School in Bellevue, Wash., also took home a trophy.

The team, cooking without electricity or running water, created a menu featuring fresh Northwest ingredients, such as Waygu beef and oysters.

The Newport High School culinary team’s members are: • Armaan Virk • Porter Neauman • Wesley Zhang • Brady Talich • Cameron Poad • Educator: Tracy Green • Educator: Ashley Choi • Mentor: Justin Lee, Snoqualmie Casino

Both teams went to Washington D.C. in May to compete in the National ProStart Tournament. Bonney Lake’s management team came in 17th place, while the culinary team at Newport High School took home the third-place trophy.

Congratulations to both teams!

Washington Hospitality Association President & CEO Anthony Anton interviewed both teams for the CEO Podcast. You can listen to it wherever you get your podcasts. Just search for “Washington Hospitality Association Industry Podcast.”

And a special thank you to the Cowlitz Tribe! The tribe gave ProStart a grant that allowed the association to help cover some of the travel costs for these two winning teams. ■

YOU SERVE THEM. WE’LL SERVE YOU. We’re committed to helping your business be successful with new capabilities, better value, personalized offers, unparalleled product assortment, trusted expertise and innovation, we have all the tools you need.

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SHOP BY CATEGORY

Apparel, Uniforms & Footwear ALSCO............................................................................................. page 28 ALSCO- American Linen Spokane................................. page 28 Color Graphics Screenprinting, Promotional Products & Awards........................................................................................... page 30 Superior Linen Service.......................................................... page 44 Chemical, Cleaning Supplies and Services American On-Site Services................................................ page 29 Apex Hood Cleaning Inc...................................................... page 29 Ecolab..............................................................................................page 33 Construction & Remodel Alaska Structures..................................................................... page 28 MacDonald-Miller Facility Solutions, LLC.................. page 38 Plumb Level Square...............................................................page 40 Seattle Patio Covers Inc....................................................... page 42 Equipment & Supplies AeonCharge................................................................................ page 28 Alteza Restaurant Supply................................................... page 29 Bargreen Ellingson Seattle................................................ page 29 Bargreen Ellingson Spokane............................................ page 29 Bargreen Ellingson Tacoma.............................................. page 29 Dick’s Restaurant Supply Bellevue................................page 33 Dick’s Restaurant Supply Mount Vernon...................page 33 Dick’s Restaurant Supply Seattle....................................page 33 Dynamic Sales & Service......................................................page 33 Encore Group (USA), LLC......................................................page 33 Grand Event Rentals.............................................................. page 36 Manitowoc Ice Machines.................................................... page 38 MarkeTeam Foodservice...................................................... page 38 Office Depot................................................................................ page 39 Peak Thermo King...................................................................page 40 Pour My Beer..............................................................................page 40

20 | 2023–2024 Buyer’s Guide

SHOP BY CATEGORY

Equipment & Supplies (continued) Spokane Restaurant Equipment, LLC......................... page 43 SpotOn........................................................................................... page 43 Standard Textile Co................................................................ page 43 Vaask............................................................................................... page 46 Western Restaurant Supply & Design......................... page 46 Western State Design............................................................ page 46 Your Party Center..................................................................... page 46 Food & Beverage Supplies & Distributors Alaskan Leader Seafoods.................................................... page 28 Alpine Bakery Company...................................................... page 28 Angus Meats, Inc...................................................................... page 29 Caffe Appassionato Coffee Co.......................................... page 30 Caffe D’Arte, LLC....................................................................... page 30 Charlie’s Produce..................................................................... page 30 Chukar Cherry Company..................................................... page 30 Coca-Cola North America Operating Unit - PNW & Mountain States.............................................................................................. page 30 Columbia Distributing Co., Inc........................................ page 30 Craig Stein Beverage...............................................................page 32 Cyrus O’Leary’s Pies.................................................................page 32 Dancing Goats Coffee............................................................page 32 Dickerson Distributors, Inc..................................................page 33 Distant Lands Coffee...............................................................page 33 Fidalgo Coffee Roasters....................................................... page 34 Food Service Direct................................................................ page 34 Food Services, Inc.................................................................... page 34 Franz Family Bakeries Seattle Division....................... page 36 Gemelli Coffee Roastery...................................................... page 36 Harbor Foodservice................................................................ page 36 Harbor Pacific Bottling Elma............................................ page 36 Harbor Pacific Bottling Long Beach............................. page 36 Harbor Wholesale.................................................................... page 36 Heritage Distilling Company.............................................page 37

2023–2024 Buyer’s Guide | 21

SHOP BY CATEGORY

Food & Beverage Supplies & Distributors (continued) Inderbitzin Distributors, Inc...............................................page 37 Jolly Roger Oyster Company.............................................page 37 L & E Bottling Co., Inc............................................................. page 38 Les Boulangers Associes, Inc............................................. page 38 Complete Beverage Solution Company Paul Lawrence (360) 357-3812 paul.lawrence@olympiapepsi.com olympiapepsi.com Service area: Lewis, Mason, Thurston

Madrona Specialty Foods................................................... page 38 Maletis Beverage...................................................................... page 38 Minder Meats, Inc.................................................................... page 39 Natural Wave-RC, Inc............................................................. page 39 Odom Corporation Spokane............................................ page 39 Orca Bay Foods, LLC............................................................... page 39 Pacific Coast Fruit Company............................................. page 39 Picnic...............................................................................................page 40 Powers Inc....................................................................................page 40 Rub With Love Spice Rub................................................... page 42 Smithfield Culinary................................................................ page 43 Southern Glazers Wine & Spirits..................................... page 43 Spokane Produce.................................................................... page 43 Stewart Market Yelm............................................................. page 43 Stewart’s Meats - Farmers’ Market................................ page 43 Stewart’s Meats - Pike Place Market............................ page 43 Torn Ranch................................................................................... page 44 United Salad Co of Washington...................................... page 45 URM Foodservice..................................................................... page 45 US Foods Seattle...................................................................... page 45 Whidbey Island Ice Cream Co.......................................... page 46 Hotel linens, mattresses & guest amenities Green Suites Hotel Solutions............................................ page 36 The Wright Group.................................................................... page 44 Maintenance, Repairs and Service Extreme Steam Carpet Cleaning .................................. page 34 Food Service Equipment Repair.................................... page 34 Pointe Pest Control.................................................................page 40 Queen Anne Upholstery & Refinishing....................... page 42

22 | 2023–2024 Buyer’s Guide

SHOP BY CATEGORY

Maintenance, Repairs and Service (continued) R&T Hood and Duct Services............................................ page 42 Swanson’s Refrigeration & Restaurant Repair....... page 44 Tacoma Public Utilities........................................................ page 44 Marketing, Promotions & Public Relations Dining Alliance...........................................................................page 33 Hopper............................................................................................page 37 Kraken Creative..........................................................................page 37 Olympic Culinary Loop......................................................... page 39 Passport Unlimited.................................................................page 40 The District................................................................................... page 44 Washington Sports Support Network......................... page 46 Office & Music Equipment Support and Services Adam’s DJ Service................................................................... page 28 BMI.................................................................................................... page 29 Professional Services Ace Parking Management................................................. page 28 ACRAnet, Inc............................................................................... page 28 Adesso............................................................................................ page 28 All Things HR, LLC.................................................................... page 28 Alliance Business Solutions............................................... page 28 Alliant Insurance Services.................................................. page 28 AMP Services, LLC.................................................................... page 29 Atelier Homes............................................................................ page 29 Baker Commodities Inc....................................................... page 29 Batali Associates Hospitality Consulting................... page 29 Brantley, Janson, Yost & Ellison, CPA’s........................ page 29 Brigado........................................................................................... page 30 Cascade Natural Gas Conservation Incentive Program...... ............................................................................................................ page 30 Central Washington Fair Association.......................... page 30 CLA (Clifton Larson Allen) ................................................. page 30 Clark Nuber P.S......................................................................... page 30

2023–2024 Buyer’s Guide | 23

SHOP BY CATEGORY

Professional Services (continued) CLG Employer Resources.................................................... page 30 Community at Heart Hospitality LLC............................page 32 Crystal Investment Property LLC.....................................page 32 Davis Grimm Payne & Marra...............................................page 32 Deacon Construction, LLC...................................................page 32 Degen & Degen Architecture and Interior Design................. .............................................................................................................page 32 Edenholm & Associates........................................................page 33 Edizeven Corporation.............................................................page 33 Equitable Advisors...................................................................page 33 ERNwest Olympia....................................................................page 33 ERNwest Spokane................................................................... page 34 Farmers Insurance - Villano Insurance & Financial Services ............................................................................................................ page 34 Fiore Financial LLC at NYLIFE........................................... page 34 Fisher & Phillips LLP................................................................ page 34 Foster Garvey.............................................................................. page 34 Gecko Hospitality..................................................................... page 36 GNSA............................................................................................... page 36 Griffith Rush Drake Insurance.......................................... page 36 Hawley Troxell............................................................................ page 36 Heartland Payment Systems - Payroll........................ page 36 HMA CPA, PS...............................................................................page 37 Hospitality Financial & Technology Professionals, Greater Puget Sound Chapter............................................................page 37 Hospitality Health Insurance.............................................page 37 HUB International Northwest LLC..................................page 37 IBA ....................................................................................................page 37 K & J Accounting.......................................................................page 37 Kezner Consulting Group....................................................page 37 LAZ Parking................................................................................. page 38 Lockton Companies............................................................... page 38 Mautone Enterprises............................................................. page 38

24 | 2023–2024 Buyer’s Guide

Mckenzie Chase Management (MCM)........................ page 38 Metis LLC - Mergers and Acquisitions......................... page 38 Miller Malone & Tellefson.................................................... page 38

BUSINESS INSURANCE for hospitality by hospitality

Miller Nash Graham & Dunn - Seattle......................... page 38 Miller Nash Graham & Dunn - Vancouver................. page 39 Navigator Consulting............................................................. page 39 NEXT Retirement Solutions.............................................. page 39 Nishijin Accounting & Consulting Services ............. page 39 Pacific Commercial Brokers.............................................. page 39 Parker, Smith & Feek, Inc.................................................... page 39 Paylocity........................................................................................page 40 PayneWest Insurance............................................................page 40 PayneWest Insurance - Spokane....................................page 40 Peizer Commercial Real Estate.......................................page 40 Precise Financial Solutions................................................page 40 Premier Capital Associates................................................page 40 PrimePay.......................................................................................page 40 Real Property Law Group, PLLC...................................... page 42 Restaurant Group, Inc........................................................... page 42 Sandin Insurance Group...................................................... page 42 Sandman Savrann PLLC...................................................... page 42 Scott Kingsbury CPA.............................................................. page 42 Sebris Busto James................................................................ page 43 SeQuential................................................................................... page 43 Spokane Sports......................................................................... page 43

Some lines of insurance include: ■ Property ■ General liability & liquor liability ■ Crime ■ Workplace violence coverage/ active shooter ■ Employment practices liability insurance ■ Restaurant recovery ■ Cyber liability

Stoel Rives LLP........................................................................... page 44 Stonebraker McQuary Insurance................................... page 44 SVN NW Hotel Advisors....................................................... page 44 Tax Advisors PLLC.................................................................... page 44 Total Benefits Solutions....................................................... page 44 Trigg Insurance Agency....................................................... page 44 US Bank Auburn....................................................................... page 45 US Bank Ballard........................................................................ page 45

Logan Dozier Book time with me myhospitalityinsurance.com

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2023–2024 Buyer’s Guide | 25

SHOP BY CATEGORY

Professional Services (continued)

SHOP BY CATEGORY

Professional Services (continued) US Bank Bellevue..................................................................... page 45 US Bank Belltown.................................................................... page 45 US Bank Everett........................................................................ page 45 US Bank Northgate................................................................. page 45 US Bank Olympia..................................................................... page 45 US Bank Seattle........................................................................ page 45 US Bank Smokey Point......................................................... page 45 US Bank Tacoma...................................................................... page 45 West Coast Franchise Law.................................................. page 46 Westley Price Insurance....................................................... page 46 WorkSafe, part of the Washington Hospitality Association ............................................................................................................ page 46 Specialty Services A and R Hoods........................................................................... page 28 Alice Financial........................................................................... page 28 Bounce-n-Battle ...................................................................... page 29 Fikes................................................................................................. page 34 Mahoney Environmental Solutions.............................. page 38 Northwest Loss Prevention Consultants.................... page 39 P.A.T. Ferguson Consulting................................................. page 39 Saela Pest Control - Kent.................................................... page 42 Saela Pest Control - Tacoma............................................. page 42 Seattle Laundry Service....................................................... page 42 Seattle Public Utilities.......................................................... page 42 Workstream................................................................................. page 46 ZenDelivery................................................................................. page 46

26 | 2023–2024 Buyer’s Guide

Bear Robotics ............................................................................ page 29 Comcast Business Everett...................................................page 32 Comcast Business Class Lynnwood...............................page 32 Comcast Business Olympia................................................page 32 Comcast Business Puyallup...............................................page 32 Comcast Business Seattle...................................................page 32 Comcast Business Spokane................................................page 32 Cuboh Software Inc................................................................page 32 Dormakaba...................................................................................page 33 FoodMaven.................................................................................. page 34 Gizdog............................................................................................ page 36 Hospitality Innovation Labs................................................page 37 ISS......................................................................................................page 37 KEXY.................................................................................................page 37 Positive Technologies Inc....................................................page 40 React Mobile............................................................................... page 42 Relay................................................................................................ page 42 Returning Point........................................................................ page 42 Sky Systems................................................................................ page 43 Stayntouch.................................................................................. page 43 TDS Fiber....................................................................................... page 44 TipHaus.......................................................................................... page 44 Titan HST....................................................................................... page 44 Tri-Tec Communications, Inc............................................ page 45 Vemos............................................................................................. page 46 WarnerMedia/HBO.................................................................. page 46 WeBee............................................................................................. page 46

SHOP BY CATEGORY

Systems, Technology & Telecommunications

SHOP BY COMPANY

A and R Hoods

AeonCharge

Ace Parking Management

Alaska Structures

Steven Russell 2705 S Tacoma Way Ste B Tacoma, WA 98409-7521 (206) 623-3777 steve@aandrhoods.com www.aandrhoods.com Commercial kitchen cleaning Service area: Statewide Member special offer Nick Hutsen 855 106th Ave NE Ste 110 Bellevue, WA 98004-4749 425-454-0790 nhutsen@aceparking.com www.aceparking.com Parking, transportation, hospitality solutions Service area: Statewide

ACRAnet, Inc.

Jacquie Brownell 521 W Maxwell Ave Spokane Valley, WA 99201 509-324-1241 Jacquie.Brownell@acranet.com www.acranet.com Employment screening background checks Service area: Statewide Member special offer

Adam’s DJ Service

Adam Tiegs 1105 9th Ave Ste A Milton, WA 98354-8805 (253) 952-2156 adam@adamsdjservice.com www.adamsdjservice.com Music, & A/V solutions Service area: Statewide Member special offer

A - AL

Adesso

Damon Maletta 31755 Coast Highway Unit 302 Laguna Beach, CA 92651 206-931-3547 damon@adessocapital.com www.adessocapital.com ERTC filing & lending solutions Service area: Statewide Member special offer

Lin Sun Fa 1255 Harrison St #242 Seattle, WA 98109 720-453-9774 Lsunfa@aeoncharge.com www.aeoncharge.com Electric vehicle chargers Service area: Statewide Member special offer Sales Inquiries 205 Lake Street S Ste 300 Kirkland, WA 98033-6492 907-344-1565 inquiry@alaskastructures.com www.alaskastructures.com Engineered fabric structures Service area: Statewide

Alaskan Leader Seafoods Keith Singleton 315 5th Ave S Ste 200 Edmonds, WA 98020-3600 206-965-1881 keith@alaskanleader.com www.alaskanleader.com Wild caught Alaska Cod Service area: Statewide

Alice Financial

Avi Karnani 195 Montague St Floor 14 Brooklyn, NY 10015 718-313-3486 avi@thisisalice.com www.thisisalice.com Commuter benefits Service area: Statewide

All Things HR, LLC

Holly Ruhland 4210 198th St SW Ste 105 Lynnwood, WA 98036-6756 425-248-4978 contactus@allthings-hr.com www.allthings-hr.com HR consulting firm Service area: Statewide

Alliance Business Solutions

Leslie Teague 2485 Cardinal Lane Santa Cruz, CA 95062-4264 763-361-6963 Leslie_Teague@uhg.com www.wahospitality.org/membersavings/healthcare-solutions/ Health insurance & wellness program provider Service area: Statewide

Alliant Insurance Services

Mac McIntosh 401 Union St Fl 31 Seattle, WA 98101-2668 425-740-5200 mac.mcintosh@alliant.com www.alliant.com Insurance & risk management Service area: Statewide

Alpine Bakery Company

Jazmine McMillan 810 N Monroe St Spokane, WA 99201 509-327-7040 alpinebakerycompany@gmail.com www.facebook.com/ Alpinebakeryco/ Fresh, local, preservative-free bakery Service area: Lincoln, Spokane, Stevens

ALSCO

Steve Bivens 6828 S 204th St Kent, WA 98032-5112 253-478-5197 sbivens@alsco.com www.alsco.com Linen supply & uniforms Service area: King, Kitsap, Lewis, Pierce, Skagit, Snohomish, Thurston

ALSCO- American Linen Spokane Joey Kink 1923 N Waterworks St Spokane, WA 99212-1360 509-534-2693 jkink@alsco.com www.alsco.com Linen supplies & cleaning Service area: Spokane = Program partner

28 | 2023–2024 Buyer’s Guide

Hayden Muir 16726 SE Renton-Issaquah Rd Renton, WA 98059 206-457-8252 contact.alteza@gmail.com www.altezarestaurantsupply.com New & used restaurant equipment Service area: Statewide

American On-Site Services

Jermaine Yeldon 3808 N Sullivan Rd Bldg 107A Spokane Valley, WA 99216-1618 509-244-8404 jermaine@americanonsite.net www.americanonsite.net Responsive sanitation, event solutions Service area: Adams, Benton, Chelan, Douglas, Ferry, Franklin, Garfield, Grant, Kittitas, Lincoln, Okanogan, Pend Oreille, Spokane, Stevens, Walla Walla, Whitman, Yakima

AMP Services, LLC

Rick Braa 200 W Mercer St, Ste 511 Seattle, WA 98119-5908 206-596-7400 rbraa@ampservices.com www.ampservices.com Outsourced accounting/consulting services Service area: Statewide

Angus Meats, Inc.

Tom Stachecki 2810 N Hogan St Spokane, WA 99207-4823 509-482-7033 toms@angusmeats.com www.angusmeats.com Beef, pork, poultry Service area: Spokane

Apex Hood Cleaning Inc

Melissa Tetz 27 1/2 W Main St Walla Walla, WA 99362-2815 509-676-2121 melissa@ahwallawalla.com www.ahwallawalla.com Residential & commercial real estate Service area: Walla Walla Member special offer

Baker Commodities Inc.

Michael Bulleri PO Box 58368 Seattle, WA 98138-1368 206-243-7387 mbulleri@bakercommodities.com www.bakercommodities.com Used cooking oil recycling Service area: Statewide

Bargreen Ellingson Seattle Justin Sherriff 3627 1st Ave S Seattle, WA 98134-2201 425-232-3459 jsherriff@bargreen.com www.bargreen.com Restaurant supply, design & fabrication Service area: King

Bargreen Ellingson Spokane Tami Kennedy 223 W Boone Ave Spokane, WA 99201-2311 509-324-2939 tkennedy@bargreen.com www.bargreen.com Restaurant supply, design & fabrication Service area: Spokane

Bargreen Ellingson Tacoma

Josh Pugh 6626 Tacoma Mall Blvd, Ste B Tacoma, WA 98409-9086 253-475-9201 jopugh@bargreen.com www.bargreen.com Restaurant supply, design & fabrication Service area: King, Lewis, Pierce, Thurston

Batali Associates Hospitality Consulting

Ken Batali 9792 Edmonds Way Ste 226 Edmonds, WA 98020-5940 (206) 390-8285 ken@bataliassociates.com www.BataliAssociates.com Restaurant & hospitality consulting Service area: Statewide

Bear Robotics

Derrick Harmon 785 Broadway St Redwood City, CA 94063 844-729-2327 derrick@bearrobotics.ai www.bearrobotics.ai Food running & bussing robot Service area: Statewide

BMI

Jessica Frost 10 Music Sq E Nashville, TN 37203-4321 615-401-2873 jfrost@bmi.com www.bmi.com Performing rights organization Service Area: Statewide Member special offer

Bounce-n-Battle

Ian Manheimer 4107 NW Fruit Valley Rd Ste O Vancouver, WA 98660-1275 360-571-5754 ian@bouncenbattle.com www.bouncenbattle.com Party rentals, interactive games Service area: Clark, Cowlitz, Skamania

Brantley, Janson, Yost & Ellison, CPA’s Michael Gintz 909 S 336th St Ste 201 Federal Way, WA 98003-7394 253-838-3484 mgintz@brantleyjanson.com www.brantleyjanson.com Accounting, CPA & taxes Service area: Statewide

= Program partner

2023–2024 Buyer’s Guide | 29

AL - BR

Sandy Gaver 2008 Caton Way SW Bldg 203 # B2 Olympia, WA 98502-1119 877-866-3473 sandy@apexhoodcleaning.com www.apexhoodcleaning.com Commercial hood cleaning service Service area: Statewide

Atelier Homes

SHOP BY COMPANY

Alteza Restaurant Supply

SHOP BY COMPANY

Brigado

Jennifer Stiffler 2450 6th Ave Ste 302 Seattle, WA 98134-2029 208-761-8752 jennifer@brigado.io www.brigado.io Hospitality IT services provider Service area: Statewide Member special offer

Caffe Appassionato Coffee Co. Phil Sancken 4001 21st Ave W Seattle, WA 98199-1201 888-502-2333 phil@caffeappassionato.com www.caffeappassionato.com Wholesale coffee & teas Service area: Statewide

Caffe D’Arte, LLC

Kimberly Suchan 33926 9th Ave S Federal Way, WA 98003-6708 253-252-7050 kzier@caffedarte.com www.caffedarte.com Wholesale espresso & coffee roasters Service area: Statewide

Cascade Natural Gas Conservation Incentive Program

BR - CO

Bradey Day 1600 Iowa St Bellingham, WA 98229-4707 866-450-0005 bday@trccompanies.com www.cngc.com/energy-efficiency/ commercial-rebate-offerings/ Commercial conservation & energy Service area: Adams, Benton, Chelan, Clark, Cowlitz, Douglas, Franklin, Grant, Grays Harbor, Island, Kitsap, Mason, Pierce, Skagit, Snohomish, Walla Walla, Whatcom, Yakima

30 | 2023–2024 Buyer’s Guide

Central Washington Fair Association

CLG Employer Resources

Charlie’s Produce

Coca-Cola North America Operating Unit - PNW & Mountain States

Erin Randall 1301 S Fair Ave Yakima, WA 98901-5500 509-248-7160 erinr@fairfun.com www.statefairpark.org Event management Service area: Yakima

Shawn Garner 4103 2nd Ave S Seattle, WA 98134-2305 206-625-1412 shawng@charliesproduce.com www.charliesproduce.com Fresh produce & daily delivery Service area: Statewide

Chukar Cherry Company LuAnn Stine PO Box 510 Prosser, WA 99350-0510 509-786-2055 luann@chukar.com www.chukar.com Wholesale berries & nuts Service area: Statewide

CLA (Clifton Larson Allen)

Kevin Tomalty 601 W Riverside Ave # 700 Spokane, WA 99201-0622 509-363-6300 Kevin.Tomalty@claconnect.com www.claconnect.com Seamless CPA experience Service area: Statewide

Clark Nuber P.S.

Julie Eisenhauer 10900 NE 4th St Ste 1400 Bellevue, WA 98004-5873 425-454-4919 jeisenhauer@clarknuber.com www.clarknuber.com Accounting, CPA & taxes Service area: Statewide

Holly Hahn 209 Main Ave S, Ste 100 North Bend, WA 98045-8139 425-391-4141 hollyh@clger.com www.clgemployerresources.com Employee benefits & health insurance Service area: Statewide

George Allen 807 NE 85th St Seattle, WA 98115-3031 206-859-9062 gallen@coca-cola.com www.us.coca-cola.com World’s refreshing beverage company Service area: Statewide

Color Graphics Screenprinting, Promotional Products & Awards Voshte Gustafson 2540 Crites St SW Tumwater, WA 98512-6104 360-352-3970 voshte@colorgraphicswa.com www.colorgraphicswa.com Embroidery, screenprinting & promotional Service area: Statewide Member special offer

Columbia Distributing Co., Inc. Rob Hartman 255 Appleyard Drive Wenatchee, WA 98801-8962 509-662-1673 rob@columbiadistributing.com www.columbiadistributing.com Beverage distributor Service area: Chelan, Douglas, Okanogan

HR SOLUTIONS Management simplified Minimum 35% off on payroll services Some solutions include:

■ Payroll ■ Onboarding ■ Timekeeping & scheduling ■ HR management system ■ Work opportunity tax credit

bit.ly/45uObI2

2023–2024 Buyer’s Guide | 31

SHOP BY COMPANY

Comcast Business Class Lynnwood

Mark Ensign 15815 25th Ave W Lynnwood, WA 98087-2507 877-533-5676 mark_ensign@cable.comcast.com www.business.comcast.com Telecommunication services for businesses Service area: Snohomish

Comcast Business Everett

Shemal Medawattage 900 132nd St SW Everett, WA 98073-9707 253-358-6208 shemal_medawattage@comcast. com www.business.comcast.com Telecommunication services for businesses Service area: King

Comcast Business Olympia

John Koch 440 Yauger Way SW Olympia, WA 98502-8153 360-280-3429 john_koch@cable.comcast.net www.business.comcast.com Telecommunication services for businesses Service area: Thurston

Comcast Business Puyallup

Hector Cruz 410 Valley Ave NW Puyallup, WA 98371-3317 253-262-9415 hector_cruz@comcast.com www.business.comcast.com Telecommunication services for businesses Service area: Pierce Member special offer

CO - DE

Comcast Business Seattle

Mykayla Smith 12645 Stone Ave N Seattle, WA 98133-8315 253-278-9584 mykayla_smith@cable.comcast. com www.business.comcast.com Telecommunication services for businesses Service area: King

32 | 2023–2024 Buyer’s Guide

Comcast Business Spokane

Brandon Lennick 1717 E Buckeye Ave Spokane, WA 99207-4908 509-755-4689 brandon_lennick@cable.comcast. com www.business.comcast.com Telecommunication services for businesses Service area: Spokane

Community at Heart Hospitality LLC

Russell Brent 14015 NE 92nd Circle Vancouver, WA 98682-6451 503-312-1704 russellebrent@gmail.com www.communityatheartnw.com Comprehensive restaurant solutions & consultation Service area: Clark, Cowlitz, Skamania, Wahkiakum Member special offer

Craig Stein Beverage

Chris Strong 5408 NE 88Th St Bld. B - 101 Vancouver, WA 98665-0990 360-823-2534 christopher.strong@csbeverage. com csbeverage.com Beer, wine & spirits Service area: Clark, Cowlitz, Klickitat, Skamania

Crystal Investment Property LLC Michelle Kennedy 600 NE 99th St Vancouver, WA 98665-5901 503-530-1316 michelle@crystalip.com www.crystalip.com Hotel brokerage, selling/buying Service area: Statewide

Cuboh Software Inc.

Fraser Rinald #200 - 1312 Blanshard St Victoria, BC V8W 2J1 206-278-8451 fraser@cuboh.com www.cuboh.com Third party delivery consolidation Service area: Statewide Member special offer

Cyrus O’Leary’s Pies

Curt Coolidge 1528 S Hayford Rd Airway Heights, WA 99001-9404 509-624-5000 ccoolidge@saraleefb.com www.cyruspies.com Frozen pie manufacturing Service area: Statewide

Dancing Goats Coffee

Dave Wasson 200 Market St NE Olympia, WA 98501-6965 360-753-3391 dwasson@dancinggoats.com www.dancinggoats.com Wholesale coffee, equipment, training Service area: Statewide

Davis Grimm Payne & Marra

Selena Smith 701 Fifth Ave, Ste. 3500 Seattle, WA 98104-70505 206-447-0182 ssmith@davisgrimmpayne.com www.dgpmlaw.com Management labor & employment law Service area: Statewide

Deacon Construction, LLC Bob Murphy 8343 154th Ave NE Ste 210 Redmond, WA 98052-6182 206-799-5823 bob.murphy@deacon.com www.deacon.com Real estate development & construction Service area: Statewide

Degen & Degen Architecture and Interior Design Anita Degen 1402 3rd Ave Ste 1100 Seattle, WA 98101-2124 206-623-6368 anita@ddseattle.com www.ddseattle.com Architecture & interior design Service area: Statewide

Kevin Dickerson 1313 Meador Ave Bellingham, WA 98229-5803 360-676-1260 Kevin@dickersondistributors.com www.dickersondistributors.com Beer, spirits & wine Service area: Island, San Juan, Skagit, Whatcom

Dick’s Restaurant Supply Bellevue

Dirk Happee 2102 140th Ave NE Bellevue, WA 98005-2008 425-289-0680 dhappee@dicksrestaurantsupply. com www.dicksrestaurantsupply.com New & used commercial equipment Service area: King

Dick’s Restaurant Supply Mount Vernon

Tom Olsen 324 Chenoweth St Mount Vernon, WA 98273-9045 360-848-0259 toslen1@dicksrestaurantsupply. com www.dicksrestaurantsupply.com New & used commercial equipment Service area: Island, Kitsap, San Juan, Skagit, Snohomish, Whatcom

Dick’s Restaurant Supply Seattle

Mike Hoye 2963 1st Ave S Seattle, WA 98134-1821 206-382-0160 mhoye@dicksrestaurantsupply. com www.dicksrestaurantsupply.com New & used commercial equipment Service area: King

Dining Alliance

Sean Donahue 307 Waverley Oaks Rd Waltham, MA 02452-8449 617-275-8430 sean.donahue@ buyersedgeplatform.com www.diningalliance.com Group purchasing organization Service area: Statewide

Distant Lands Coffee

Diane Graber 801 Houser Way N Renton, WA 98057-5506 425-917-2920 dianeg@dlcoffee.com www.dlcoffee.com Wholesale coffee & espresso Service area: Statewide

Dormakaba

Edenholm & Associates

Eric Edenholm PO Box 11496 Bainbridge Island, WA 98110-5496 206-245-6401 eedenholm@bainbridge.net Accounting, business taxes, CPA Service area: Kitsap

Edizeven Corporation

Isabel Perez 10002 Aurora Ave N Ste 36 Seattle, WA 98133-9348 541-209-3780 isabel@edizeven.com www.edizeven.com Get staffed. Guaranteed.

Service area: Statewide Member special offer

Encore Group (USA), LLC

Jules Dana 431 Stephenson Hwy Ste 100 Troy, MI 48083 817-676-1441 jules.dana@dormakaba.com www.dormakaba.com Electronic door lock systems Service area: Statewide

Emily Cunningham 790 Andover Park East Tukwila, WA 98188-7612 206-219-6643 emily.cunningham@encoreglobal. com www.encoreglobal.com Events that transform Service area: Statewide

Dynamic Sales & Service

Equitable Advisors

Fran Peterson 12910 NE 125th Way, Bldg. B-3 Kirkland, WA 98034-7716 425-823-4300 fran@dynamicss.com www.dynamicss.com OPL, guest laundry & services Service area: Statewide

Ecolab

Philip Anderson 4301 S Pine St, Ste 540 Tacoma, WA 98409-7216 253-244-3884 philip.anderson@ecolab.com www.ecolab.com Dishmachine & cleaning chemicals Service area: Statewide

SHOP BY COMPANY

Dickerson Distributors, Inc.

Jared Johnson 10500 NE 8th St Ste 1600 Bellevue, WA 98004-4360 425-512-4790 jared.johnson@equitable.com www.equitable.com Providing holistic financial planning Service area: Statewide

ERNwest Olympia

= Program partner

2023–2024 Buyer’s Guide | 33

DI - ER

John Meier 1550 Irving St SW, Ste 300 Tumwater, WA 98512-6362 800-433-7601 jmeier@ernwest.com www.ernwest.com Workers’ compensation claims management Service area: Statewide

SHOP BY COMPANY

ERNwest Spokane

John Meier 511 N Argonne Rd, Ste 201 Spokane Valley, WA 99212-2878 800-433-7601 jmeier@ernwest.com www.ernwest.com Workers’ compensation claims management Service area: Statewide

Extreme Steam Carpet Cleaning

Wendy Iseman PO Box 795 Mukilteo, WA 98275-0795 (425) 870-2295 extremesteamcc@comcast.net www.extremesteamcc.com Carpet & floor cleaning Service area: King, Snohomish

Farmers Insurance - Villano Insurance & Financial Services Vince Villano 6020 Main St SW Ste H Lakewood, WA 98499-6506 (253) 503-3573 vvillano@farmersagent.com www.agents.farmers.com/wa/ lakewood/vincent-villano-jr Insurance, financial, medical & supplemental Service area: Statewide Member special offer

Fidalgo Coffee Roasters

ER - FO

Darryl Miller 856 N Hill Blvd Burlington, WA 98233-4640 360-757-8818 darryl@fidalgobaycoffee.com www.fidalgocoffee.com Wholesale coffee & teas Service area: Statewide

Fikes

Lara Holmes 34110 9th Ave S Federal Way, WA 98003-6710 253-854-2439 lara@fikes.com www.fikes.com Cleaning, janitorial, pest & products Service area: Clallam, Clark, Cowlitz, Grays Harbor, Jefferson, King, Kitsap, Lewis, Mason, Pacific, Pierce, Skagit, Snohomish, Thurston, Whatcom Member special offer

Fiore Financial LLC at NYLIFE Jeanette Fiore 726 W Sylvester St Pasco, WA 99301-5226 509-528-7097 jfiore@ft.newyorklife.com www.fiorefinancial.net Retirement, income & wealth strategies Service area: Statewide

Fisher & Phillips LLP

Catharine Morisset 1201 Third Ave, Ste 2750 Seattle, WA 98101-3274 206-682-2308 cmorisset@fisherphillips.com www.laborlawyers.com Employment law Service area: Statewide

Food Service Direct

Amanda Alexan 2 Eaton St Ste 805 Hampton, VA 23669-4054 424-373-3663 amanda.alexan@ FoodServiceDirect.com www.foodservicedirect.com Online food service distributor Service area: Statewide Member special offer

Food Service Equipment Repair

Todd Lachmund 20126 Ballinger Way NE #101 Shoreline, WA 98155-1117 206-730-2662 toddtog.fserinc@gmail.com www.fserinc.com Equipment repair, maintenance, installations Service area: Chelan, Clallam, Clark, Cowlitz, Grays Harbor, Island, Jefferson, King, Kitsap, Kittitas, Lewis, Mason, Okanogan, Pacific, Pierce, San Juan, Skagit, Snohomish, Thurston, Wahkiakum, Whatcom

Food Services, Inc.

Sandy Cobbin PO Box 218 Mount Vernon, WA 98273-0218 360-424-7147 sandy_cobbin@foodservicesinc. com www.foodservicesinc.com Locally owned & operated Service area: Island, King, Kitsap, Pierce, San Juan, Skagit, Snohomish, Spokane, Thurston, Whatcom

FoodMaven

Weldon Sikes PO Box 6844 Denver, CO 80206 512-786-5698 weldons@foodmaven.com www.foodmaven.com Procurement AI for foodservice Service area: Statewide

Foster Garvey

Greg Duff 1111 3rd Ave Ste 3000 Seattle, WA 98101-3296 206-816-1470 greg.duff@foster.com www.foster.com Hospitality, travel & tourism attorneys Service area: Statewide

= Program partner

34 | 2023–2024 Buyer’s Guide

MORE THAN

MEDICAL

Visit healthcarewashington.org for your benefits package needs.

Find out more at: healthcarewashington.org Washington Hospitality Benefits Specialist | 360-594-3757

HEALTHCARE SOLUTIONS

GROUP

PURCHASING

SOLUTIONS GET YOUR MONEY BACK All your group purchasing needs in one place.

Dining Alliance Rebates & direct discounts

Food Service Direct Distributor — 5% discount

Green Suites Subscription liquid dispensers

ODP Business Solutions Business supplies

gpp@wahospitality.org

Riley Flock Book time with me

SHOP BY COMPANY

Franz Family Bakeries Seattle Division

Grand Event Rentals

Todd Fultz 2006 S Weller St Seattle, WA 98144-2237 206-383-7026 todd.fultz@usbakery.com www.franzbakery.com Pacific Northwest bakery Service area: King

Jill Mulsolf 22029 23rd Dr SE #105 Bothell, WA 98021-4429 (425) 462-7368 jillm@grandrents.com www.grandeventrentalswa.com Event & party rentals Service area: Statewide Member special offer

Gecko Hospitality

Green Suites Hotel Solutions

Tim Martin PO Box 30 Long Beach, WA 98631-0030 360-642-3331 timmartin@harborpacificbottling. com www.harborpacific.us Pepsi beverage distributor Service area: Grays Harbor, Pacific

RJ Thelin 1500 1st St NW Albuquerque, NM 87102-1536 800-224-4228 RJ@greensuites.com www.greensuites.com Economical green amenity dispensers Service area: Statewide Member special offer

Harbor Wholesale

Paul Jacob 2502 E Sprague Ave Spokane, WA 99202-3937 509-838-3073 paulbjacob@hotmail.com www.facebook.com/GemelliCoffee-Roastery-116311971760493/ Fresh roasted wholesale coffee Service area: Spokane

Griffith Rush Drake Insurance

Hawley Troxell

Gizdog

Harbor Foodservice

Kevin Kalstad PO Box 83556 Portland, OR 97283-0556 503-935-5990 kevin@geckohospitality.com www.geckohospitality.com Recruiting for restaurants hotels clubs Service area: Statewide

Gemelli Coffee Roastery

FR - HE

Harbor Pacific Bottling Long Beach

Kaylin Cottingham-Wilson 6312 NE Bothell Way E Kenmore, WA 98028 (206) 363-0550 kaylin@grdins.com www.grdins.com Commercial insurance broker Service area: Statewide

Don Everest 3601 W Mukilteo Blvd Everett, WA 98203-1249 (360) 220-5666 don@gizdog.com www.gizdog.com Guest feedback & text campaigns Service area: Statewide Member special offer

Andy Cook 18430 E Valley Hwy Kent, WA 98032-1246 425-251-1376 andy.cook@harborfoods.com www.harborfoodservice.com Broadline distributor Service area: Statewide

GNSA

Tim Martin 50 Schouweiler Tract Rd W Elma, WA 98541-9385 360-482-4820 timmartin@harborpacificbottling. com www.harborpacificbottling.com Pepsi beverage distributor Service area: Grays Harbor, Pacific

Robert Nicholl 6915 S Macadam Ave Portland, OR 97219-2398 503-972-0999 rnicholl@gnsadmin.com www.gnsadmin.com Payroll, time keeping, benefits Service area: Statewide Member special offer

Harbor Pacific Bottling Elma

Bryce Schneider 3901 Hogum Bay Rd NE Lacey, WA 98516-3136 360-754-4484 Bryce.schneider@harborfoods.com www.harborwholesale.com Largest Independent food distributor in the Northwest Service area: Statewide Kimberly Kamel 422 W Riverside Ave Ste 1100 Spokane, WA 99201-0302 509-624-5265 kkamel@hawleytroxell.com www.witherspoonkelley.com Legal services & employment law Service area: Adams, Asotin, Benton, Chelan, Douglas, Ferry, Garfield, Grant, Kittitas, Klickitat, Lincoln, Okanogan, Pend Oreille, Spokane, Stevens, Walla Walla, Whitman, Yakima Member special offer

Heartland Payment Systems Payroll Chris Ledgerwood 6911 Elderberry Ave SE Snoqualmie, WA 98065-9458 425- 292-9916 chris.ledgerwood@e-hps.com www.heartland.us/products/ payroll-plus Human capital management solutions Service area: Statewide

= Program partner

36 | 2023–2024 Buyer’s Guide

TJ Fase 9668 Bujacich Rd Gig Harbor, WA 98332-8477 (253) 509-0008 tj@heritagedistilling.com www.heritagedistilling.com Trusted. Local. Spirits.

Service area: Statewide

HMA CPA, PS

Kevin Sell 601 W 1st Ave Ste 1000 Spokane, WA 99201-3822 509-321-0265 kevins@hmacpa.com www.hmacpa.com Accounting consulting & services Service area: Spokane

Hopper

Kelly Hart 265 Franklin St Ste 1702 Boston, MA 02110-3144 425-407-2976 khart@hopper.com www.hopper.com Mobile app-based travel marketplace Service area: King

Hospitality Financial & Technology Professionals, Greater Puget Sound Chapter Michael Lancey 7626 223rd St SW Edmonds, WA 98026 206-930-8004 mlancey@mckenziechase.com www.hftp.org/hospitality_ association/ Hospitality industry career education Service area: Statewide

Hospitality Health Insurance

Zaylan Jacobsen 3900 7th Ave NE Box 354625 Seattle, WA 98195 253-548-4495 zaylan@hospitalityinnovationlabs. com www.hospitalityinnovationlabs. com Custom solutions for hospitality brands Service area: Statewide

HUB International Northwest LLC Jerry Rice 835 N Post St Ste 203 Spokane, WA 99201-2126 509-863-0322 jerry.rice@hubinternational.com www.hubinternational.com Tailored insurance solutions Service area: Statewide

IBA

Oliver Kotelnikov 40 Lake Bellevue Drive, Ste 100 Bellevue, WA 98005-2480 425-454-3052 oliver@ibainc.com www.ibainc.com Full service business brokers Service area: Statewide

Inderbitzin Distributors, Inc.

Brent Overman 901 Valley Ave NW Puyallup, WA 98371-2517 (253) 922-2592x312 brento@inderbitzin.com www.inderbitzin.com Distributor, snacks, jerky & pastries Service area: Clallam, Clark, Cowlitz, Grays Harbor, Jefferson, King, Kitsap, Lewis, Mason, Pierce, Skagit, Skamania, Snohomish, Thurston, Whatcom

ISS

Tom Potter 816 NE 87th Ave Vancouver, WA 98664-1991 360-693-2325 tom@iss4pos.com www.iss4pos.com Restaurant POS sales & service Service area: Benton, Clark, Cowlitz, Franklin, Grays Harbor, Klickitat, Lewis, Pacific, Pierce, Skamania, Thurston, Wahkiakum, Yakima

Jolly Roger Oyster Company Ken Wiegardt 3215 273rd St Ocean Park, WA 98640 360-665-4111 oysterman73@hotmail.com Family owned shellfish farm Service area: Statewide

K & J Accounting

Jason Soper 255 SW 153rd St Burien, WA 98166-2313 206-244-0491 jason@kjaccounting.net www.kjaccounting.net Accounting, CPA & taxes Service area: Statewide

KEXY

Scott Graham 4079 Governor Dr Ste 3000 San Diego, CA 92122 858-369-5955 sg@getkexy.com www.getkexy.com Deals & inventory management Service area: Statewide Member special offer

Kezner Consulting Group

Daniel Kezner 7248 SE 27th St Mercer Island, WA 98040-2602 206-715-0881 dan@keznerconsulting.com www.keznerconsulting.com General restaurant operations consulting Service area: Statewide Member special offer

Kraken Creative

Bryan Toston 225 W Riverside Ave #4 Spokane, WA 99201-0104 208-851-1127 bryan@krakennw.com www.krakennw.com/contact-us/ Restaurant marketing branding/ design Service area: Statewide

= Program partner

2023–2024 Buyer’s Guide | 37

HE - KR

Felicity Barrett 155 108th Ave NE, Suite 800 Bellevue, WA 98004 866 -897-0488 hihit@tbsmga.com www.hihittrust.com Medical & employee benefits Service area: Statewide

Hospitality Innovation Labs

SHOP BY COMPANY

Heritage Distilling Company

SHOP BY COMPANY

L & E Bottling Co., Inc.

Madrona Specialty Foods

LAZ Parking

Mahoney Environmental Solutions

Paul Lawrence 3200 Mottman Rd SW Tumwater, WA 98512-5658 360-357-3812 paul.lawrence@olympiapepsi.com www.olympiapepsi.com Complete beverage solution company Service area: Lewis, Mason, Thurston Royce Williams 255 Stewart St Seattle, WA 98101 206-487-0538 rwilliams@lazparking.com www.lazparking.com Parking, valet, shuttle management Service area: Statewide

Les Boulangers Associes, Inc. Michel Robert 18842 13th Pl S Seatac, WA 98148-2342 206-241-9343 michel22@hotmail.com www.lba-inc.com Dough, pastries & pies Service area: Statewide

Lockton Companies

Patrick McHugh 600 University St #1900 Seattle, WA 98101-4115 206-219-3580 patrick.mchugh@lockton.com www.global.lockton.com Independent insurance brokerage Service area: Statewide

LE - MI

MacDonald-Miller Facility Solutions, LLC.

Andy Kaplowitz 17930 International Blvd Ste 120 SeaTac, WA 98188-4220 206-639-3724 andy.kaplowitz@macmiller.com www.macmiller.com Clean building mechanical contractor Service area: Statewide Member special offer

Joan Redor 18475 Olympic Ave S Tukwila, WA 98188 206-903-0500 jredor@madronafoods.com www.lapanzanella.com Italian crackers & crisps Service area: Statewide

Elijah Worley 6333 1st Ave S Seattle, WA 98108-3228 206-299-4610 eworley@mahoneyes.com www.mahoneyes.com Used cooking oil recycling Service area: Statewide

Maletis Beverage

Kyle Broome 610 SE Assembly Ave Ste 150 Vancouver, WA 98661-5583 503-735-2300 kyle.broome@maletis.com www.maletis.com Family, quality, customer satisfaction Service area: Clark, Cowlitz, Skamania

Manitowoc Ice Machines

Jim Friar 717 S Lander St Seattle, WA 98134-2008 206-819-9063 jfriar@thermalsupply.com www.manitowocice.com Manitowoc wholesaler & distributor Service area: Statewide

MarkeTeam Foodservice

Spencer Miles 1115 W 36th St Vancouver, WA 98660-1409 360-696-3984 spencer@marketeamnw.com www.marketeamnw.com High quality foodservice equipment Service area: Statewide

Mautone Enterprises

Nick Mautone 17 Brook Bay Rd Mercer Island, WA 98040-4621 646-734-6265 nick@mautone-enterprises.com www.mautone-enterprises.com Concept development & branding strategy Service area: Statewide Member special offer

Mckenzie Chase Management (MCM) Mike Lancey 2303 W Commodore Way Ste 210 Seattle, WA 98199-1261 206-547-8277 mlancey@mckenziechase.com www.mckenziechase.com Business tax credit services Service area: Statewide

Metis LLC - Mergers and Acquisitions

Chris Garratt 333 E Birch St Walla Walla, WA 99362-3032 509-529-3925 chris@metisnw.com www.metisnw.com Mergers & acquisitions advisors Service area: Statewide

Miller Malone & Tellefson Dave Malone 3110 Ruston Way Ste F Tacoma, WA 98402-5308 (253) 759-9595 davidm@mmtlawfirm.com www.mmtlawfirm.com Gambling & liquor licensing attorney Service area: Statewide Member special offer

Miller Nash Graham & Dunn Seattle

Tristan Swanson 2801 Alaskan Way Ste 300 Seattle, WA 98121-1128 206-624-8300 tristan.swanson@millernash.com www.millernash.com Professional legal services in WA, OR & CA Service area: Statewide = Program partner

38 | 2023–2024 Buyer’s Guide

Nishijin Accounting & Consulting Services

Minder Meats, Inc.

Northwest Loss Prevention Consultants

Tristan Swanson 500 Broadway St Ste 400 Vancouver, WA 98660-3324 360-699-4771 tristan.swanson@millernash.com www.millernash.com Professional legal services in WA, OR, CA Service area: Statewide Jim Carlson 4921 Auto Center Blvd Bremerton, WA 98312-3347 360-479-0880 jcarlson@mindermeats.com www.mindermeats.com Locally-sourced beef, pork & poultry Service area: Clallam, Jefferson, King, Kitsap

Natural Wave-RC, Inc.

Bob Bisordi PO Box 447 Kent, WA 98035-0447 253-395-9266 gonaturalbeverage@gmail.com www.naturalwavebeverage.com Non-alcoholic beverage distributor Service area: Statewide

Navigator Consulting

Chris Patterson 14328 N Denver Ct Spokane, WA 99208-9546 509-499-8101 Chris@navigator-consultants.com www.navigator-consultants.com Restaurant consulting profit management Service area: Statewide Member special offer

NEXT Retirement Solutions

Douglas Rector PO Box 3142 Renton, WA 98056-0007 425-271-0312 doug@nwlpc.com www.nwlpc.com Mystery shopping integrity investigation Service area: Statewide

Odom Corporation Spokane

Jack Cosgrove 4122 S Grove Rd Spokane, WA 99224-5326 509-458-4100 jack.cosgrove@odomcorp.com www.odomcorp.com Premier wholesale beverages Service area: Adams, Asotin, Benton, Chelan, Columbia, Douglas, Ferry, Franklin, Garfield, Grant, Kittitas, Klickitat, Lincoln, Okanogan, Pend Oreille, Spokane, Walla Walla, Whitman, Yakima

Office Depot

La Shonda Parker 6600 N Military Trail Rd Boca Raton, FL 33496-2434 253-872-1700 lashonda.parker@odpbusiness.com wahospitality.org/member-savings/ business-supplies/ Office supplies & print services Service area: Statewide Member special offer

Olympic Culinary Loop

Steve Shively 2023 E Sims Way #308 Port Townsend, WA 98368-6905 360-877-4332 info@olympicculinaryloop.com www.olympicculinaryloop.com Olympic Coastal Cuisine marketing Service area: Clallam, Grays Harbor, Island, Jefferson, Kitsap, Mason Member special offer

Celeka Mouton 206 SW Michigan St Seattle, WA 98106-1908 206-762-7256 celekam@orcabayfoods.com www.orcabayfoods.com Custom seafood processor Service area: Statewide

P.A.T. Ferguson Consulting

Patricia Ferguson 3800A Bridgeport Way W Ste 300 University Place, WA 98466-4416 253-307-3374 patfergusonconsulting@comcast. net www.dramshopexpertwitness.com LCB violation resolution Service area: Statewide

Pacific Coast Fruit Company

Mark Brooks 7250 S 228th St Kent, WA 98032-3909 800-423-4945 mbrooks@pcfruit.com www.pcfruit.com Fresh produce & specialty-items delivered Service area: Statewide

Pacific Commercial Brokers

Tom O’Brien 221 S 28th St Ste 103 Tacoma, WA 98402-2726 (253) 507-5442 tom@paccombrokers.com www.pacificcommercialbrokers. com Mergers, acquisitions & real estate Service area: Statewide Member special offer

Parker, Smith & Feek, Inc.

Jim Chesemore 2233 112th Ave NE Bellevue, WA 98004-2936 425-709-3600 jrchesemore@psfinc.com www.psfinc.com Business & commercial insurance Service area: Statewide Member special offer

= Program partner

2023–2024 Buyer’s Guide | 39

MI - PA

Paul Neuner 2603 Evergreen Wynde Louisville, KY 40223 573-213-4530 paul.neuner@ nextretirementsolutions.com www.nextretirementsolutions.com Retirement plan services Service area: Statewide Member special offer

Kanako Matsumoto 7265 S 135th St Seattle, WA 98178-5157 206-321-1824 kmatsumoto@nishijinaccounting. com Accounting coach & CPA Service area: Statewide

Orca Bay Foods, LLC

SHOP BY COMPANY

Miller Nash Graham & Dunn Vancouver

SHOP BY COMPANY

Passport Unlimited

Shawna Lough PO Box 727 Kirkland, WA 98083 425-250-6751 shawnal@passportunlimited.com www.passportunlimited.com Engagement tools for businesses Service area: Statewide Member special offer

Paylocity

Ken Haynes 1400 American Ln Schaumburg, IL 60173-5452 971-219-8542 khaynes@paylocity.com www.paylocity.com Payroll & HR management software Service area: Statewide Member special offer

PayneWest Insurance

Matt Henderson 390 Bradley Blvd Richland, WA 99352-4483 509-946-6161 mhenderson@paynewest.com www.paynewest.com Healthcare insurance broker Service area: Statewide

PayneWest Insurance Spokane

Eddie Eugenio 501 N. Riverpoint Blvd, Ste 403 Spokane, WA 99202-1649 509-363-4001 eeugenio@paynewest.com www.paynewest.com Healthcare insurance broker Service area: Statewide

PA - PR

Peak Thermo King

Jeremiah Cox 931 Valentine Ave SE Pacific, WA 98047-2126 (253) 850-8133 jeremiahcox@peakthermoking. com www.peakthermoking.com Refrigerated storage rental options Service area: Statewide Member special offer

Peizer Commercial Real Estate

Pour My Beer

Picnic

Powers Inc.

Plumb Level Square

Precise Financial Solutions

Mark Peizer 121 Windsor Dr SE Sammamish, WA 98074-3420 206-909-3314 mpeizer@comcast.net Commercial brokerage restaurants & lodging Service area: Statewide Michael Vorsanger 3455 Thorndyke Ave W Ste 204 Seattle, WA 98119-1647 904-251-4926 michael@picnicworks.com www.hellopicnic.com Automated pizza assembly station Service area: Statewide Member special offer Edward Pierce 624 S Lander St Ste 36 Seattle, WA 98134-2011 206-327-9127 edward@plsbuild.com www.plsbuild.com Specializing in restaurant construction & TI Service area: King, Pierce

Pointe Pest Control

Steve Rudolph 1324 N Liberty Lake Rd #226 Liberty Lake, WA 99019-8523 509-590-4200 s.rudolph@pointepest.com www.pointepest.com Pest control Service area: Adams, Asotin, Benton, Chelan, Clallam, Clark, Columbia, Douglas, Franklin, Garfield, Grant, Kittitas, Klickitat, Lincoln, Okanogan, Pend Oreille, Skamania, Spokane, Stevens, Walla Walla, Whitman, Yakima

Positive Technologies Inc. Jim Gerow 6910 SE Lake Rd Milwaukie, OR 97267 503-284-6565 jim@positivetech.com www.positivetech.com Point of sales systems Service area: Statewide Member special offer

Ed Lazaruk 310 N Wolf Rd Wheeling, IL 60090 203-583-9668 ed@pourmybeer.com pourmybeer.com Automated beverage service Service area: Statewide Sean Stradling 6061 N Freya St Spokane, WA 99217-6542 509-489-1955 sstradling@powers-inc.com www.powers-inc.com Wholesale nut & trailmix manufacturer Service area: Statewide Nathan Henry 684 Lee Street #4331 Des Plaines, IL 60016 847-257-3970 precisefinancialsolutionsinc@ gmail.com www.mypartner.io/ partner/?ref=UDABZ1EwAWA= Capital formation debt restructuring Service area: Statewide Member special offer

Premier Capital Associates

Jeff McKee 13555 SE 36th St Ste 100 Bellevue, WA 98006-1456 425-957-0600 jmckee@premiercapitalassoc.com www.premiercapitalassoc.com Commercial loans & advisory Service area: Statewide

PrimePay

Charles Bryson 1487 Dunwoody Dr West Chester, PA 19380 877-446-9729 cbryson@primepay.com www.primepay.com Payroll & HR services Service area: Statewide

= Program partner

40 | 2023–2024 Buyer’s Guide

Our single goal is to save you money.

Two processors to choose from Use the POS you want — no proprietary POS Best rates in the industry guaranteed for the life of the program

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2023–2024 Buyer’s Guide | 41

SHOP BY COMPANY

Queen Anne Upholstery & Refinishing

Corey Shea 8311 S 200th St Kent, WA 98032-1113 206-639-6700 corey@qagroup.us www.queenanneupholstery.com Furniture reupholstery & refinishing Service area: Statewide Member special offer

R&T Hood and Duct Services

Sean Kelley 6100 12th Ave S Seattle, WA 98108-2702 206-726-0940 sean@rthood.com www.rthood.com Reliable hood cleaning service Service area: Island, King, Kitsap, Pierce, Snohomish

QU - SE

React Mobile

Restaurant Group, Inc.

Arnold Shain 10104 NE 38Th Ct Kirkland, WA 98033-7881 206-679-1037 arnoldshain@restaurantgroup.com www.restaurantgroup.com Branding, marketing, menu & design Service area: Clallam, Clark, Cowlitz, Island, King, Kitsap, Lewis, Mason, Pierce, San Juan, Skagit, Skamania, Snohomish, Thurston, Whatcom

Returning Point

Andre Cunningham 4131 239th Pl SE Sammamish, WA 98029-7591 425-766-4286 andre@returningpoint.net www.returningpoint.net Mobile text marketing Service area: Statewide

Linaeya Horn-Muller 720 Seneca Street #308 Seattle, WA 98101-2758 888-415-0977 linaeya.horn-muller@reactmobile. com www.reactmobile.com Panic button solutions for hotels Service area: Statewide

Rub With Love Spice Rub

Real Property Law Group, PLLC

Saela Pest Control - Kent

Carol Baush 5118 14th Ave NW Seattle, WA 98107-5115 206-448-1193 rubwithlove@tomdouglas.com www.tomdouglas.com Wholesale rubs, sauces & mustards Service area: Statewide

Sandip Soli 1326 5th Ave Ste 654 Seattle, WA 98101-2655 206-625-0049 ssoli@rp-lawgroup.com www.rp-lawgroup.com Hospitality real estate attorneys Service area: Statewide

Guillermo Padilla 8320 S 259th St Kent, WA 98030-7428 206-792-5354 guillermo.padilla@saelapest.com www.saelapest.com Pest control & mosquito services Service area: Pierce

Relay

Saela Pest Control - Tacoma

Barbara Sharnak 940 Main Campus Dr Ste 300 Raleigh, NC 27606-5212 732-718-4214 bsharnak@relaypro.com www.relaypro.com The end of radios Service area: Statewide Member special offer

42 | 2023–2024 Buyer’s Guide

Guillermo Padilla 8016 Durango St SW Tacoma, WA 98499-4591 253-321-1786 guillermo.padilla@saelapest.com www.saelapest.com Pest control & mosquito services Service area: Pierce

Sandin Insurance Group

Andrew Pettygrove PO Box 230785 Portland, OR 97281 503-899-9632 andrew@teamsandin.com www.liquorinsurance.com Custom insurance package policies Service area: Statewide Member special offer

Sandman Savrann PLLC

Irvin Sandman 1111 3rd Ave Ste 2700 Seattle, WA 98101-3224 206-686-0802 isandman@sandsav.com www.sandmansavrann.com Hospitality industry legal counsel Service area: Statewide

Scott Kingsbury CPA

Scott Kingsbury 33305 1st Way S Ste B-214 Federal Way, WA 98003-6235 (253) 235-5781 scott@kingsburycpa.com www.kingsburycpa.com Local experienced CPA Service area: King, Pierce

Seattle Laundry Service

Chris Tudor 4522 Brooklyn Ave Seattle, WA 98105-4526 206-548-1321 chris@tudorholdingsllc.com www.seattlelaundryservice.com Commercial hotel laundry service Service area: King

Seattle Patio Covers Inc.

Wesley Antholz 33530 1st Way S Ste 102 Federal Way, WA 98003-7332 206-850-3600 wes@seattlepatiocovers.com www.seattlepatiocovers.com Sunrooms, atriums, & patio covers Service area: Statewide

Seattle Public Utilities

Pat Kaufman 700 5th Ave Seattle, WA 98117 -5058 206-684-4512 pat.kaufman@seattle.gov www.seattle.gov/util SPU green business program Service area: King

Matthew Lynch 15375 SE 30th Pl Ste 310 Bellevue, WA 98007-6500 425-454-4233 mlynch@sbj.law www.sbj.law Employment law & labor relations Service area: Statewide

SeQuential

Cindy Birmingham 3333 NW 35th Ave Bldg C Portland, OR 97210 800-447-3794 cindy.birmingham@choosesq.com www.chooseSQ.com Used cooking oil recycler Service area: Statewide

Sky Systems

Scott Barricklow 1806 4th Ave E Olympia, WA 98506-4630 360-943-9700 scott@iwanttv.com www.iwanttv.com Dish satellite TV services Service area: Statewide

Smithfield Culinary

Valeri Lea 111 Commerce St Smithfield, VA 23430 503-957-9919 vlea@smithfield.com www.smithfieldculinary.com Leading premium pork provider Service area: Statewide

Southern Glazers Wine & Spirits John Klein 411 108th Ave NE Ste 1700 Bellevue, WA 98004-8470 425-629-2100 jklein@sgws.com www.southernglazers.com/ location/washington/ Premier wholesale beverages Service area: King, Snohomish

Spokane Produce

Craig Higashi 1996 S Geiger Blvd Spokane, WA 99224-5411 509-455-8970 chigashi@spokaneproduce.com www.spokaneproduce.com Wholesale fruit & vegetables Service area: Adams, Asotin, Benton, Chelan, Columbia, Douglas, Ferry, Franklin, Garfield, Grant, Kittitas, Klickitat, Lincoln, Okanogan, Pend Oreille, Spokane, Stevens, Walla Walla, Whitman, Yakima

Spokane Restaurant Equipment, LLC

Andrew Carrol 1750 E Trent Ave Spokane, WA 99202-2943 509-534-5500 andrew@sporest.com www.sporest.com Food service equipment/design Service area: Adams, Asotin, Benton, Columbia, Douglas, Ferry, Franklin, Garfield, Grant, Kittitas, Okanogan, Pend Oreille, Spokane, Stevens, Walla Walla, Whitman

Spokane Sports

Ashley Blake 201 W North River Dr #130 Spokane, WA 99201-2213 509-742-9371 ashleyb@spokanesports.org www.spokanesports.org Sports marketing & development Service area: Spokane

SpotOn

Scott Cameron 1 Knollcrest Dr Cincinnati, OH 45237-1608 403-850-1783 scameron@standardtextile.com www.standardtextile.com Linens & textiles Service area: Statewide

Stayntouch

Rose Cerato 4720 Montgomery Ln Ste 1100 Bethesda, MD 20814-3454 301-358-1356 rose@stayntouch.com www.stayntouch.com Hotel PMS Service area: Statewide Member special offer

Stewart Market Yelm

Jeanne Carlson 17821 SR 507 SE Yelm, WA 98597-9654 360-458-2091 stewartsmeats@yahoo.com www.stewartsmeatmarket.com Fresh, smoked & exotic meats Service area: King, Thurston

Stewart’s Meats - Farmers’ Market

Stewart Carlson 700 Capitol Way N Olympia, WA 98501-1208 360-458-2091 stewartsmeats@yahoo.com www.stewartsmeatmarket.com/ olympiaandseattle.html Fresh, smoked & exotic meats Service area: Thurston

Stewart’s Meats - Pike Place Market

Stewart Carlson 85 Pike St Seattle, WA 98101-2085 206-682-7453 stewartsmeats@yahoo.com www.stewartsmeatmarket.com Jerky & pepperoni, beef & buffalo Service area: King

2023–2024 Buyer’s Guide | 43

SE - ST

Scott Youkilis 100 California St Ste 900 San Francisco, CA 94111-4505 206-681-7082 syoukilis@spoton.com www.spoton.com Integrated restaurant management platform Service area: Statewide Member special offer

Standard Textile Co.

SHOP BY COMPANY

Sebris Busto James

SHOP BY COMPANY

Stoel Rives LLP

Claire Mitchell 600 University St Ste 3600 Seattle, WA 98101-4109 206-624-0900 claire.mitchell@stoel.com www.stoel.com Alcohol compliance & licensing lawyers Service area: Statewide

Stonebraker McQuary Insurance

Cody McCrillis 1401 E 57th Ave Spokane, WA 99223-6621 509-755-4500 cmccrills@stonebrakermcquary. com www.stonebrakermcquary.com Restaurant/hotel insurance specialists Service area: Statewide

Superior Linen Service

Greg Hersey 1012 Center St Tacoma, WA 98409-8033 253-383-2636 greg@suplinen.com www.suplinen.com Linen & uniform rental Service area: Jefferson, King, Kitsap, Lewis, Mason, Pierce, Snohomish, Thurston

SVN NW Hotel Advisors

Brian Resendez 4915 SW Griffith Dr Ste 300 Beaverton, OR 97005-2933 503-222-3800 brian.resendez@svn.com www.svn-nwhoteladvisors.com Your Full Service Hotel Brokerage Service area: Statewide

ST - TR

Swanson’s Refrigeration & Restaurant Repair

Chris Tupling 1710 E Trent Ave Ste 4 Spokane, WA 99202-2901 509-624-8346 chris@swansonrefrigeration.com Refrigeration service & repair Service area: Ferry, Garfield, Lincoln, Pend Oreille, Spokane, Stevens, Walla Walla, Whitman Member special offer

44 | 2023–2024 Buyer’s Guide

Tacoma Public Utilities

Jennifer Collins Ramos 3628 South 35th St Tacoma, WA 98409-3115 (253) 433-4378 jcollinsr@cityoftacoma.org www.mytpu.org Municipal power & water Service area: Pierce

Tax Advisors PLLC

Gregory Damico 203 SE Park Plaza Dr Ste 230 Vancouver, WA 98684-5873 360-750-6884 gdamico@taxadvisorscpa.com www.taxadvisorscpa.com Property tax/valuation appeals Service area: Statewide

TDS Fiber

Luke Hoene 1121 N Argonne Rd Ste 200 Spokane Valley, WA 99212 509-795-1345 luke.hoene@tdstelecom.com www.tdsfiber.com High speed fiberoptic internet Service area: Spokane

The District

Janet Pope 3815 196th St SW Ste 136 Lynnwood, WA 98036-5749 (425) 440-0970 jpope@thedistrict425.com www.lynnwoodcc.com Event & entertainment center Service area: King, Skagit, Snohomish, Whatcom Member special offer

The Wright Group

Ed Baran 8170 SW Maxine Ln #63 Wilsonville, OR 97070-7785 503-349-5056 ed@thewrightgroupnw.com www.sertahospitality.com Serta Simmons hospitality mattresses Service area: Statewide

TipHaus

Jon Evans 720 Seneca St Ste 107 #6 Seattle, WA 98101-2764 401-375-2536 Jon@tiphaus.com www.tiphaus.com Tip automation, calculation, distribution Service area: Statewide Member special offer

Titan HST

Ed Merjanian 500 Newport Center Dr Ste 950 Newport Beach, CA 92660 (844) 368-4826 ed@titanhst.com www.titanhst.com Alert buttons, emergency communication Service area: Statewide Member special offer

Torn Ranch

Casey Bradley 2198 S McDowell Blvd Petaluma, CA 94954 707-796-7800 cbradley@tornranch.com www.tornranch.com Sustainable, minibar, amenities & gifts Service area: Statewide

Total Benefits Solutions Felicity Barrett 155 108th Ave NE Ste 800 Bellevue, WA 98004-5901 425-777-4650 felicityb@tbsmga.com www.tbsmga.com Health insurance benefits Service area: Statewide

Trigg Insurance Agency

Tom Trigg PO Box 509 Vashon, WA 98070-0509 206-463-7411 tomtrigg@trigginsurance.com www.trigginsurance.com Business & commercial insurance Service area: King, Pierce

US Bank Bellevue

US Bank Seattle

United Salad Co. of Washington

US Bank Belltown

US Bank Smokey Point

US Bank Everett

US Bank Tacoma

US Bank Northgate

US Foods Seattle

Scott Grieben 25500 74th Ave S Kent, WA 98032-5875 253-852-7777 scottg@tri-tec.com www.tri-tec.com Telecommunications provider & cloud services Service area: Statewide Member special offer

Damien McClain 1509 45th St E Sumner, WA 98390-2201 253-891-8918 damien.mcclain@unitedsalad.com www.unitedsalad.com Produce, quality & service Service area: Statewide

URM Foodservice

Paul Steele 7511 N Freya St Spokane, WA 99217-8043 509-467-2784 psteele@urmfoodservice.com www.urmfoodservice.com Wholesale food supplier Service area: Asotin, Benton, Chelan, Douglas, Ferry, Franklin, Garfield, Grant, Lincoln, Okanogan, Pend Oreille, Spokane, Stevens, Walla Walla, Whitman, Yakima

US Bank Auburn

Brian Smith 401 15th St NE Auburn, WA 98002-1604 253-939-7000 brian.smith@usbank.com www.usbank.com Association payment processing partner Service Area: King Member special offer

US Bank Ballard

Cherrie Claudio 504 Bell St Seattle, WA 98121-1777 206-441-0518 cherrie.claudio@usbank.com www.usbank.com Association payment processing partner Service Area: King Member special offer

Cherrie Claudio 1702 Hewitt Ave Everett, WA 98201-3521 425-252-5151 cherrie.claudio@usbank.com www.usbank.com Association payment processing partner Service Area: Snohomish Member special offer

Cherrie Claudio 815 NE Northgate Way Seattle, WA 98125-7311 206-363-5724 cherrie.claudio@usbank.com www.usbank.com Association payment processing partner Service Area: King Member special offer

US Bank Olympia

Brian Smith 402 S Capital Way Olympia, WA 98501-1096 360-753-9800 brian.smith@usbank.com www.usbank.com Association payment processing partner Service Area: Thurston Member special offer

Cherrie Claudio 1420 Fifth Ave Seattle, WA 98101-4087 206-344-3690 cherrie.claudio@usbank.com www.usbank.com Association payment processing partner Service Area: King Member special offer

Cherrie Claudio 17110 Smokey Point Blvd Arlington, WA 98223-8427 360-653-5313 cherrie.claudio@usbank.com www.usbank.com Association payment processing partner Service Area: Snohomish Member special offer

Brian Smith 1145 Broadway Ste 100 Tacoma, WA 98402-3523 253-594-7300 brian.smith@usbank.com www.usbank.com Association payment processing partner Service Area: Pierce Member special offer

Bryce Godfrey 2204 70th Ave E Ste 100 Fife, WA 98424-3612 253-620-9000 bryce.godfrey@usfoods.com www.usfoods.com Broadline distributor Service area: Chelan, Clallam, Clark, Cowlitz, Grays Harbor, Island, Jefferson, King, Kitsap, Lewis, Mason, Pacific, Pierce, San Juan, Skagit, Skamania, Snohomish, Thurston, Wahkiakum, Whatcom

= Program partner

2023–2024 Buyer’s Guide | 45

TR - US

Faraz Hussain 6100 15th Ave NW Seattle, WA 98107-2303 206-297-2220 faraz.hussain@usbank.com www.usbank.com Association payment processing partner Service Area: King Member special offer

Cherrie Claudio 10800 NE 8th St Bellevue, WA 98004-4461 425-637-2500 cherrie.claudio@usbank.com www.usbank.com Association payment processing partner Service Area: King Member special offer

SHOP BY COMPANY

Tri-Tec Communications, Inc.

SHOP BY COMPANY

Vaask

Alexandra Harris 5811 Trade Center Dr Ste 900 Austin, TX 78703 512-666-9738 alexandra@vaask.com vaask.com Touchless hand sanitizing fixtures Service area: Statewide

Vemos

Parag Shah 323 N Washington Ave STE 200 Minneapolis, MN 55401 877-388-7872 parag.shah@vemos.io www.vemos.io ID verification pay at the table Service area: Statewide Member special offer

WarnerMedia/HBO

Michelle Mahoney 30 Hudson Yards New York, NY 10001 212-512-1391 michelle.mahoney@warnermedia. com www.hbobulk.com Premium programming Service area: Statewide Member special offer

Washington Sports Support Network Kevin Kennedy 5820 W Park Pl Pasco, WA 99301-2105 509-851-3187 kevsterxc4083@yahoo.com Sporting events marketing advertising Service area: Benton, Franklin, Walla Walla Member special offer

VA - ZE

WeBee

Özgür Zan Yildiz Teknik Universitesi Davutpasa Kampusu Teknoloji Gelistirm Istanbul, Turkey 34220 90-212-464-66-76 ozgur.zan@getwebee.com www.getwebee.com Mobile guest experience solution Service area: Statewide

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West Coast Franchise Law

WorkSafe, part of the

Nate Riordan Washington Hospitality 600 Stewart St Ste 1300 Association Seattle, WA 98101-1255 Victoria Montrose 206-903-0401 510 Plum St SE nate@westcoastfranchiselaw.com Olympia, WA 98501-1587 www.westcoastfranchiselaw.com 360-956-7279 Franchise, M&A, development, leasing worksafe@wahospitality.org Service area: Statewide www.worksafewa.org Work safe, save money Western Restaurant Supply & Service area: Statewide

Design

Norma Rodriguez Workstream 1957 Fowler St Cade Twitty Richland, WA 99352-4846 26000 W Executive Pkwy Ste 200 509-585-6978 Lehi, UT 84043 norma@westernfoodequipment.com 801-376-7620 www.westernfoodequipment.com cade@workstream.is Restaurant equipment & supplies www.workstream.us Service area: Benton, Chelan, Hire hourly workers faster Columbia, Douglas, Franklin, Grant, Service area: Statewide Kittitas, Okanogan, Spokane, Walla Member special offer Walla, Whitman, Yakima Member special offer Your Party Center Pauline Muclahy Western State Design 3006 NE 112th Ave Ste E Matt Ingham Vancouver, WA 98682-7260 2331 Tripaldi Way 360-844-6673 Hayward, CA 94545 pauline@yourpartycenter.com 800-633-7153 www.yourpartycenter.com mingham@westernstatedesign.com Tents & party supplies www.westernstatedesign.com Service area: Clark, Cowlitz, Commercial laundry equipment & Skamania services Member special offer Service area: Statewide

Westley Price Insurance

Keoni Coleman 3120 S Grand Blvd #8715 Spokane, WA 99203-2697 509-474-9655 keoni@wpiteam.com westleyprice.com Health & life insurance brokerage Service area: Statewide

Whidbey Island Ice Cream Co.

Steve Rosen PO Box 1178 Freeland, WA 98249 360-331-1111 steve@whidbeyislandicecream.com www.whidbeyislandicecream.com Local all natural non GMO Service area: Clark, Cowlitz, Grays Harbor, Island, King, Kitsap, Lewis, Mason, Pacific, Pierce, Skagit, Skamania, Snohomish, Thurston, Wahkiakum, Whatcom

ZenDelivery

Norm Johnson 16915 SE 272nd St, Ste 100-80 Covington, WA 98042-7347 360-340-2258 zenwithnorm@gmail.com www.zendelivery.biz/norm Delivery fee reduction services Service area: Statewide

Sponsored Content

Preparing a hospitality business for sale in the rapidly changing marketplace

By Oliver Kotelnikov

Embracing the new normal If change is a constant, then the hospitality industry has enjoyed unprecedented levels of blissful consistency lately. Those who survived the pandemic are assessing the damage and facing more questions than answers about the future. Business is booming, but how long will rising costs and crippling labor shortages persist? Is the current partnership model with third-party delivery platforms sustainable or even beneficial for independent restaurants? Are technology and advancing automation an ally or a threat? When will things finally go back to “normal?”

Opinions vary on whether the pandemic created or merely highlighted some of the systemic issues facing the industry today, but most will agree that change is not only imminent, but a matter of survival. Paradoxically, having made it through the global health crisis is not enough. The scope of the task at hand for industry leaders and the business community is much larger: design and build the new hospitality business model and position the industry to thrive for decades to come. Successful business owners contemplating retirement are at a crossroads and may justifiably feel disinclined to reinvent the playbook for the next generation.

But everyone is inherently a partner in the project. The general state and health of the industry impacts every single business in it and the prospects of a successful sale for those evaluating exit strategy options. Whether you’re selling or staying at the helm, focusing on the following areas will help lay the foundation for the new chapter while building value towards a future sale.

Quality of earnings At its core, the buyer’s decision to purchase a business is financially motivated. The business opportunity must be priced fairly and yield a competitive return on investment to generate demand in the marketplace. Documented profitability will be a key factor in determining the fair market value of the business. Monitoring operating expenses and keeping up with rising costs of doing business will ensure a healthy profit margin and premium market value at the time of sale.

Net profit margin The expected profit margin for a retail hospitality business is 10%20%. This means that a business producing $3 million in topline revenue should generate $300,000-$600,000 in cash flow to ownership annually. A higher percentage of every dollar produced falling to the bottom line indicates a more efficient business model.

Improving the profitability ratio may include reducing the menu offerings, optimizing hours of operation, and taking a critical look at staple operating costs.

Cost of goods Rising costs are part and parcel of doing business in an inflationary economy. Protecting the bottom line will require a pragmatic and disciplined approach to raising prices and eliminating lower margin items from the menu. In the example of the $3 million gross revenue threshold, a traditional 30% cost of goods margin represents an annual expense of $900,000. With the consumer price index up over 8% in the last 12 months, the business will sustain an increased operating cost of $72,000. This can mean an increase or a reduction of $200,000-$250,000 to an owner at the time of a sale. Meanwhile, the same 8% represents a very manageable $4 to the customer on a $50 ticket.

Convenience fees Reassessing credit card fees and third-party delivery platform expenses can substantially improve profitability. Many operators have successfully adopted the policy of shifting the burden of credit card processing fees back to the customer without much pushback.

The justification is that the party benefiting from the convenience should pay the associated costs.

On $3million of revenue, adding the standard 2-3% transactional fee to the bill of customers paying with a credit card can produce an annual savings of $60,000-$90,000 to the operator with significant impact on profitability and by extension, the value of the business.

Third-party delivery fees have come down recently because of industry regulations but continue to take a large chunk of the operators’ profits. These low-margin sales tax the bandwidth of the business at standard rates while yielding inferior returns.

Company culture & leadership The retail and hospitality employee shortage did not begin with the pandemic and will not end now that it’s over. The shallow labor pool cycle is expected to persist for the next five years, or indefinitely if root causes of the problem are not addressed.

Recruitment The systemic labor shortage must be addressed at the source with robust education and workforce development efforts. The Hospitality Business Management program at Washington State University is one of the best in the nation. IBA recently held a seminar on the topic of business ownership for the students at the Wine Country Culinary Institute at the Walla Walla Community College. Connecting with vocational schools and establishing a collaborative relationship with hospitality-oriented college and university programs can be a great sustainable resource for quality talent for the business community.

The employee experience A happy team is the key to a quality customer experience. When choosing a company to work for, employees are increasingly looking beyond the paycheck and focusing on company values and workplace culture. Successfully retaining employees in a competitive marketplace is further enhanced by offering flexible scheduling to allow for outside activities and time with friends and family.

Identity shift The industry’s image as the “first job” or the playground for late night shenanigans has produced many entertaining acceptance speeches and best-selling novels but done little to create a sustainable quality labor pool for the employers. While a portion of retail and hospitality jobs will always be seasonal and temporary, attracting top talent for leadership and management positions requires raising the bar and becoming the industry that can consistently deliver on the promise of a rewarding career path and a competitive standard of living for dedicated professionals.

Oliver Kotelnikov is the director of the hospitality transaction division at IBA, Pacific Northwest’s premier full-service business brokerage serving the hospitality industry since 1975 with over 4200 businesses sold. Please email your questions to oliver@ibainc.com.■ Buyer’s Guide 2023-24 │ 47

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3 big ways

to reduce payment costs and win more business In today’s economic climate, small and medium-sized businesses are facing a myriad of challenges, including supply chain issues, staffing shortages and rising costs due to inflation. The pressure to offer an exceptional customer experience while reining in costs is real. However, there are small adjustments you can make to existing business processes that drive value for your business. Every expense analyzed for efficiency and brought under management drives money straight to the bottom line.

Stop spending so much to get paid

The cost of payment acceptance has risen a whopping 70% since 2010.1 The increase is due to several factors including: ■ Proliferation of rewards cards ■ Rise of commercial cards ■ Shift to digital card-not-present (CNP) payments ■ Interchange rate increases ■ Card brand network fees and assessments For many businesses, credit card acceptance costs are often the second highest cost behind payroll.2 Calculating the total cost of accepting payments is so complex that many business owners have no idea how much they are spending.

In fact, there are more than 300 interchange categories and multiple ways that providers levy rates and fees.

How to win and retain more business with payment optimization solutions

Payment optimization encompasses a variety of solutions and programs that reduce or offset credit, debit, and commercial card acceptance fees for payments made in person, online, via mobile device or over the phone.

Optimizing payments calls for a holistic approach that analyzes factors such as merchant segment, customer profile, payment types accepted, purchasing channels and payment capture entry mode. By identifying the solutions that work for your business you can lower the cost of card acceptance and receive a significant impact on your business operations with minimal to no investment.

Buyer’s Guide 2023-24 │ 49

Three opportunities to optimize payments and drive value for your business 1. Comprehensive statement analysis

Merchant processing statements are often confusing by design. It takes an expert’s eyes to spot miscellaneous charges, buried mark-ups and misleading contract terms. On top of that, transaction downgrades—which are largely preventable—raise rates and limit opportunities for optimization. Identifying hidden fees and following best practices to prevent downgrades are two easy and effective ways to save your business money.

How to win: Partner with a payment provider that offers consultative services and value estimation tools to calculate total savings. Their expertise can help you analyze merchant statements and find buried interchange markups, hidden fees and punitive terms.

2. Authorization optimization

Payment optimization is complex. Business owners may understand the potential for cost savings but lack the internal expertise and resources to implement programs. Approval rates, cash flow and productivity are all impacted when cards on file for recurring payments expire. Additionally, maximizing savings on commercial cards requires sending 25 data points from invoices with each transaction. Finally, while PIN validation lowers transaction costs, expecting customers to properly select PIN debit limits potential savings for merchants.

How to win: Find a payment provider that offers a mix of solutions to help increase authorizations and lower acceptance costs. The right partner has technology in place that enhances data and transaction routing, so merchants automatically qualify for the lowest possible rates. Account updater solutions increase authorizations and improve cash flow by keeping card details up to date. Automatically including Level 2 & 3 payment data on 100 percent of qualified B2B transactions saves customers time and money. With cost-effective PIN debit routing, you can eliminate manual prompts, mitigate the risk of certain types of fraud and provide a better cardholder experience.

3. Cost acceptance relief

Fee programs that are compliant with card brand rules can help offset acceptance costs—typically from 1% to 3%— by transferring some or all of the acceptance costs to the cardholder. There are strict enrollment requirements and customers must be able to avoid the fees by opting out or switching to an alternative payment method which does not incur the acceptance costs. Further, some states have laws that forbid or limit participation practices such as surcharging.

Implementing fee programs in adherence to state laws and card brand guidelines can be confusing for your customers and doing it incorrectly can hurt your business’s reputation and provide a sub-optimal cardholder experience.

How to win: Work with a payment provider that offers a range of programs – from credit card surcharge and service fees to Dynamic Currency Conversion. The right partner should provide guidance and best practices that maximize savings while keeping your business compliant based on industry segment, acceptance channel and peer benchmarking. They work with merchants to ensure the right balance between cost savings and the customer experience.

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Tap into experience and put cost savings to work

Working with a trusted payments provider can help you uncover opportunities to save money by offering payment optimization solutions that lower or offset transaction acceptance costs. A processing partner that has a suite of solutions backed by a dedicated team of payment optimization specialists will differentiate your offering in the market, build trust with your customers, demonstrate value and ultimately win and retain more business.

A payment provider can also deepen relationships and build trust by providing you with access to an experienced team of payment optimization consultants. You can help drive value to your business with detailed transaction analysis and selecting the solutions that optimize payments. A provider like U.S. Bank cuts through industry jargon to calculate savings and provide recommendations so you can decide what makes sense for your business.

Ready to learn more? Visit: wha.fyi/payments

1 The Nilson Report 2 Deloitte, “2020 Enterprise transformation and cost reduction survey,” 2020 © 2022 Elavon, Inc. All rights reserved. Elavon is a trademark in the United States and/or other countries. All features and specifications are subject to change without notice. We accept relay calls. This document is prepared by Elavon as a service for its customers. The information discussed is general in nature and may not apply to your specific situation. 0922 Buyer’s Guide 2023-24 │ 51

Sponsored Content

Hospitality employers who offer employee benefits have an edge in attracting and retaining top talent In the competitive world of hospitality, employers are increasingly turning to employee benefits to attract and retain talented employees. From health insurance to paid time off, benefits can be a major factor in the decision-making process for prospective employees.

Recognizing the importance of employee benefits, the Washington Hospitality Health Insurance Trust has emerged as a unique and affordable way for hospitality employers to access a wide range of benefits for their employees. By leveraging the collective buying power of its members, the Trust can offer affordable plans and deliver great value to even small employers with just two employees.

One of the key advantages of the Trust is its ability to offer a wide range of benefit options that can be customized to the needs of each employer. From traditional health insurance to mental health and wellness benefits, the Trust can work with employers to identify the benefits that are most important to their employees and deliver a plan that meets those needs.

Moreover, the Trust’s affordability is a major selling point for employers. By leveraging the buying power of its members, the Trust is often able to negotiate lower rates and offer affordable plans to even small employers. This allows employers to offer competitive benefits packages to their employees, which can be a major differentiator in attracting and retaining top talent.

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The numbers bear out the importance of employee benefits in the hospitality industry. According to a study by the National Restaurant Association, 67% of restaurant employees said that benefits were an important factor in their decision to take a job.

In addition, 62% said that access to health insurance was important, while 56% cited paid time off as a key benefit.

Furthermore, the COVID-19 pandemic has underscored the importance of benefits such as health insurance and sick leave. As the industry continues to recover, employers who offer these benefits will likely have an edge in attracting and retaining top talent.

Employee benefits are a critical tool for attracting and retaining a skilled workforce in the hospitality industry. The Washington Hospitality Health Insurance Trust is a unique and affordable way for employers to access a wide range of benefits for their employees. By leveraging the collective buying power of its members, the Trust offers affordable plans and deliver great value to even small employers. As the industry continues to evolve, employers who offer competitive benefits packages will be best positioned to attract and retain top talent. ■

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Buyer’s Guide 2023-24 │ 53

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How Communications can help you during recovery

By Lisa Leinberger What if there was a place where you could find everything you needed to know about getting back to business as usual after three years of the pandemic?

There is. The Washington Hospitality Association’s communications department keeps you in the know about all things hospitality including the latest labor trends, what to do during smoky summers, the latest government affairs news and fresh ideas on how to lead your teams.

The Handbook for Excellent Restaurant Operations

You may call it the HERO, but it’s really the Handbook for Excellent Restaurant Operations. Every year, we update this manual with the latest changes to the food code, regulations, laws and more.

It’s all online, which means we can make updates throughout the year, rather than just once. As of this writing, we’ve done this twice since we released the 2023 version in late January.

If you have a question about anything related to running a restaurant, chances are excellent it’s in this book.

Download your copy on our members-only website, access. wahospitality.org. If it’s your first time logging in to access. wahospitality.org, click on “Need Access” to get your password.

Be sure to check out page 60 to read about a lodging version being published this summer.

The Northwest Hospitality Leadership Podcast

During the pandemic, Washington Hospitality Association President & CEO Anthony Anton realized that the newest generation of employees were different from Gen X and boomers.

Millennials and Gen Z employees aren’t likely to put their heads down, plow through and do something just because the boss told them to do it. They want a job where they feel valued, where their opinions matter and that makes them a part of something bigger.

In order to lead these new generations, we need to learn new lessons.

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This was the motivation for launching the Northwest Hospitality Leadership Podcast.

During its first season, Anthony was joined by Chris Jenson, a consultant with The Table Group. If you are familiar with the book “The Five Dysfunctions of a Team,” you are familiar with The Table Group. It’s a company founded by the book’s author, Patrick Lencioni. The entire first season is available wherever you get your podcasts. Just search “The Northwest Hospitality Leadership Podcast.”

Stay tuned for season two. We’re going to explore an entirely new leadership author’s work.

Webinars

Every month, we have guests from our Advisory Network sit down and discuss issues that affect our members every day.

Rick Braa, our “Hospitality Profit” and a financial advisor who specializes in hospitality, discusses the latest in streamlining operations, what to do during this labor shortage and more.

We also have experts in HR, business insurance, buying and selling restaurants and other areas. We always record these webinars so if you can’t make it, you can watch it on our YouTube channel or listen as a podcast.

Occasionally, we get legal experts on our webinars who discuss the policies you should have in place to address issues like meal and rest periods or new or revised laws that you need to know. Catharine Morisset of Fisher Phillips has been providing us with outstanding information for years.

Go to our members-only website at access. wahospitality.org to watch these webinars.

Podcasts

Not only does the communications department record informative webinars to watch later, we also upload the audio to our podcast feed so you can listen to the webinars on the go.

Anthony also records the CEO Podcast for members on the go.

This year, he interviewed Chris Reykdal from the state’s Office of the Superintendent of Public Instruction about getting students high school credit for employment, as well as a Snohomish County

We post exclusive content on our members-only website at access.wahospitality.org. If it’s your first time logging in to the members only site, click on “Need Access” to get your password.

• •

Visit our Wildfire & Extreme Heat Toolkit All of this information is exclusive to our members and you’ll find it nowhere else.

Sheriff’s Department sergeant about public safety and Chip Rogers from the American Hotel & Lodging Association.

For our lodging members, Lodging News comes to you on the fourth Friday of every month with news specifically for lodging operators.

If it’s topical, Anthony wants to talk about it, and you can listen wherever you get your podcasts. Just search for “Washington Hospitality Industry Podcast” and you can find the webinar replays and the CEO Podcast.

If you would like to subscribe to any of these emails, please reach out to your territory manager.

Toolkits

If you are looking for information on a topic, there is one place you can go online to find what you need. Our toolkits are a one-stop shop for information.

If you are wondering what to do when the skies are smoky from nearby wildfires and your employees are working outside, visit our Wildfire Toolkit to find out when you need to bring workers inside and where you can monitor changes in air quality.

If you want to know what new laws and regulations are in place this year, click on our New Laws and Regulations Businesses Need to Know for 2023 Toolkit. You will find out about changes to the minimum wage, the overtime threshold, how you need to post salary information on job postings and much more.

While some of these toolkits are publicly available at wahospitality. org, there are some that are exclusive to our members. You’ll find those at access.wahospitality.org.

Websites

New this year in communications: We are posting more information to our members-only website. All of this information is exclusive to our members and you’ll find it nowhere else.

Did you miss a recent webinar with the team from Fisher Phillips?

Would you like to access our exclusive wage reports? You can find all of that information at access.wahospitality.org.

Of course, we still keep our main site wahospitality.org up to date with what you need to know in the hospitality industry.

We also have local websites with information about local meetings and news. Visit seattlerestaurantalliance.com, seattlehotelassociation. org and spokanehospitality.com.

Social media

You can follow us on Twitter, Facebook, Instagram and LinkedIn by searching “wahospitality.” We also have our exclusive, membersonly Facebook group, “Washington Hospitality Members.” Join the conversation at www.facebook.com/groups/wahospitality. ■

Newsletters and emails

Every Tuesday, we deliver all of the news you need to know for the week directly to your inbox. You’ll find the latest in regulations and webinars you’ll want to attend in this email. You’ll also find the ServSafe Manager schedule and how to register your employees for classes.

Find us on social media

We also have localized emails that go to the Seattle Restaurant Alliance, the Seattle Hotel Association and the Spokane Chapter of the Washington Hospitality Association.

Facebook: wahospitality

We send stand-alone emails for every webinar we offer and Action Alerts if our government affairs team needs to you weigh in with your lawmakers.

Hospitality Association

Twitter: @WAhospitality LinkedIn: Washington Instagram: @wahospitality YouTube: @WAHospitality

The More for Your Margin email comes out once a month, and it includes information about the programs our business development department offers.

Buyer’s Guide 2023-24 │ 55

Membership can get you to recovery

By Lisa Leinberger Membership in the Washington Hospitality Association has so many benefits. If you asked your fellow members why they keep renewing you will probably get many responses. As an association, we are constantly publishing the information you need on the hospitality website, finding cost-saving programs or connecting members with our small business advisors. There is an endless number of reasons for joining the Washington Hospitality Association.

She has just been an angel Christopher Forczyk and his wife, Marianne, purchased the Seattle restaurant Smith in July 2019, not long before the pandemic began.

Someone told him, “If you need anything, call Cathy.” The person they were talking about was Cathy Fox, his territory manager at the Washington Hospitality Association.

Cost savings programs

Your territory manager can explain that being part of a large group means that you have access to collective buying power that you don’t have on your own. Your return on investment makes it all worthwhile. Your territory manager can introduce you to cost savings programs such as WorkSafe, formerly known as Retro. Our credit card processing solutions are significantly lower in cost than most programs, and we have business insurance solutions, healthcare solutions and more, including:

• • • • • • •

Human resource administration services Workforce solutions Commuter benefits Employee discounts Music licensing discounts Group purchasing Business supplies and printing

Dan Koommoo and his wife, Mollie are ready to celebrate the sixth anniversary of

You don’t know what you don’t know

“Everything’s gone out of the ordinary,” Forczyk said. But Cathy has been there for him through the pandemic, getting him advice about how to set up catering services, helping him navigate Liquor and Cannabis licensing and letting him know what is new with COVID restrictions.

their Yakima restaurant and bar Crafted. He also spent 27 years in the industry working for a large hotel chain. He knows there is so much critical information out there for hospitality businesses.

“She has just been an angel,” he said.

“You don’t know what you don’t know,” he said.

Forczyk said that the benefits of being a member are certainly good, but the special touches of his territory manager to keep him informed of issues kept him afloat. Through her he learned about the Paycheck Protection Program, many grants and the Restaurant Revitalization Fund. He attends webinars and meetings through the association and has also been able to consult with an attorney through the Advisory Network.

When he worked for a large company, the corporate offices would send him the information he needed. As a small business owner, he appreciates the information he gets from his territory manager, Robbin Stafford, and the association.

He said he is still here because of Cathy’s advice.

Forczyk knows first-hand how territory managers help members through a lot during difficult times. They can also help you find cost-savings programs to keep costs down.

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Koommoo said that he wants the Yakima community to move away from franchises and to emphasize what is great about the local flavors. He also wants to get other restaurant owners talking with each other and for them to join the association. Robbin Stafford is the key to getting local businesses to join and get organized.

“We don’t operate like King County. It’s really important for us in Eastern Washington to have a voice,” he said.

A saving grace

You can always pick up the phone and call your territory manager when you need advice running your business. Whether its telling you what you will need to apply for a grant or who to contact if you want to get involved either locally or at the state level, your territory manager is there for you.

“The Washington Hospitality Association has been an incredible resource in a very chaotic season for the restaurant/hospitality industry,” said Desiree Seghetti-Sulpizio, operations manager at Commellini Estate in Spokane. “The community and advocacy that comes with the association, especially throughout these past two years, has been a saving grace.”

But Seghetti-Sulpizio said that what she receives from the association was important to her even before the pandemic.

“The Washington Hospitality Association was an essential guide

and provided information and numerous tools for our growing family-run business,” she said. “Truthfully, becoming a member was one of the best decisions we made for our business and employees.”

You can reach out to your territory manager with any questions you may have about running your business—they are truly there to help you so you can get back to what you do best: delivering hospitality.

Find your territory manager’s contact information at join. wahospitality.org. ■

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Washington Hospitality Association & Washington State University honor three for their contributions to the industry

By Lisa Leinberger, photos by Lisa Ellefson

At the Washington State Hospitality Conference held in Tacoma Nov. 17, three longtime industry leaders were honored for their contributions to hospitality. The three are Frank Welton, Budd Gould and Randy Irvine.

FRANK WELTON, BURTENSHAW AWARD Frank Welton, former regional vice president of Hilton International, helped transition the Washington Lodging Association into the Washington Hospitality Association and was its first board chair from 2017-18.

“When it came to leadership, he has this steady hand and commitment to doing it right that really made the merger a success,” Anton said.

“But beyond that, we are also really recognizing that he might be lodging’s top if not one of its top mentors,” Anton said. “An incredible number of hoteliers came up to me and made it a point to say Frank was one of the best mentors they had ever had.”

“Frank is inspirational. Frank convinced me to take my first GM job sight unseen. He can really inspire people to be their best,” Eric Walters, vice president of Operations West Pyramid Hotel Group said in a video presentation at the award ceremony.

“He would always encourage me to look beyond.”

“He is highly respected, always was, and he touched the lives of countless people that worked for him. He helped grow a lot of careers,” said George Schweitzer, regional director of operations of Coast Hospitality.

BUDD GOULD, BURTENSHAW AWARD Budd Gould founded Anthony’s Restaurants. In 1973 he opened his first steak and lobster restaurant in Bellevue, Wash., and has grown the business to 35 restaurants across Washington and Idaho. He received the Burtenshaw Award.

“We are not recognizing Budd for the incredible growth and vision of his company,” Anton said. “It’s his leadership he’s

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FRANK WELTON BURTENSHAW AWARD

showed to his team and the industry and to his communities.

And his tireless commitment to industry education.”

Anton said that Gould always has a strong commitment to the communities his restaurants served and closing the restaurants for a fundraiser is part of the culture of Anthony’s. All of his stores pick a local charity that is important to them.

RANDY IRVINE ALLIED HALL OF FAME

BUDD GOULD BURTENSHAW AWARD

He is committed to serving local ingredients and local seafood is a staple of his restaurants. In fact, Anthony’s opened its own seafood company in 1984.

about every 10 years, someone who has truly set themselves aside to make the industry and their customers the most important thing.”

Anthony’s Restaurants are known for their low turnover rates and Gould stresses the importance of education and growth for his employees.

As the regional CEO of FSA, Irvine led the charge to set up the culinary program at South Seattle Culinary School. He then came to the Washington Hospitality Association and wanted to truly support the Education Foundation. He volunteered his time and money to the program.

“Budd instilled this loyalty in their employees,” Anton said. “He was fully committed to their education, offered them ongoing education and scholarships and other things to keep them growing.”

He encouraged growth and knew if his employees had to leave to grow, he told them they could always come back.

“He’s a strong guy, but there are lots of strong guys that don’t have what I would call a lot of heart,” said Chris Canlis of Canlis Restaurant in a video presentation during the award ceremony.

RANDY IRVINE, ALLIED HALL OF FAME Randy Irvine spent 31 years at Food Services of America (FSA), is the former president of Harbor Foodservice and is now the senior vice president of development at Harbor Foods. He received the Hall of Fame award for an allied member of the Washington Hospitality Association.

“I just can’t tell you how passionate and sincere Randy can be and how important that is in everything they do,” Greg Hall of Greg Hall Advisors said in a video presentation during the award ceremony.

Jacque Farrell-Smith, CEO and co-founder of Farrelli’s Pizza remembered his personal touch in that same video.

“He just has a ginormous heart,” she said. “When we lost my mom, Randy was one of the only non-family members who was at her service during COVID…That’s not anything that’s a contract. That’s just a contract of being a good human being.”

“He’d do whatever he could for his customers and the greater good of the industry,” Anton said. ■

“The Allied Hall of Fame is really special. You really have to be great to get in there,” said Anton. “We only have an award winner Buyer’s Guide 2023-24 │ 59

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Introducing the Lodging Excellence Handbook

By Andy McVicar

Now lodging properties have a guide to Washington State laws & regulations Each year, the Washington Hospitality Association updates and publishes the Handbook for Excellent Restaurant Operations — or HERO for short. The HERO provides comprehensive summaries of Washington state laws and regulations that impact the restaurant industry. And while it is mostly focused on restaurants as it was conceived back in the Washington Restaurant Association days, there are many sections that apply to all hospitality businesses.

However, there are many federal, state and local laws and regulations that impact lodging properties that are not included in the HERO. We’ve taken steps to close that resource gap.

Last year, the association applied for a contract with the Washington State Department of Labor & Industries (L&I) Small Business Division to produce a new handbook specifically tailored to lodging operators. Think of it as a HERO for lodging properties. We’re calling it the Lodging Excellence Handbook: A Guide to Washington State Laws & Regulations for Lodging Properties.

The main objective of this initial version of the Lodging Excellence Handbook is to inform current and prospective lodging operators about various laws and rules over which L&I has oversight authority. This oversight mainly falls into two categories: employee rights and employee safety.

Some lodging operators have a small business background and assume they have a thorough understanding of state laws and regulations. Or some operators from other states open a lodging property in Washington and assume (incorrectly) the laws and rules in their state are the same as the ones here. Not fully understanding Washington’s unique labor laws and regulations can lead to costly fines from L&I. The Lodging Excellence Handbook is intended to get you started on the right path to understanding Washington state laws and regulations on employee rights and employee safety and to assist

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you in avoiding costly citations from L&I. Topics include:

• • • • • • • • •

Minimum wage & overtime Isolated workers Accident Prevention Plans Bloodborne pathogens Paid Family & Medical Leave Tips, tip pooling & services charges Youth employment Ladder safety And much more!

The Lodging Excellence Handbook is available in print and online at wahospitality.org/toolkits/lodging-excellence-handbook. As you might imagine, the amount of information that’s available on these topics could be published in volumes. The Lodging Excellence Handbook is designed to get you started in the right direction.

The print version has convenient QR codes that link to additional resources for each topic. The online version has direct links to each of those resources.

And as a bonus, our partnership with L&I provided an opportunity to create a Spanish-language version, which can also be downloaded at wahospitality.org/toolkits/lodging-excellence-handbook/Spanish.

We hope you find this new resource helpful. If you have any suggestions, feedback, questions or comments about the Lodging Excellence Handbook, please send them to infoteam@wahospitality. org.

One final note: As always when we publish guidance like the Lodging Excellence Handbook, please remember that it is not legal advice. The content within the Lodging Excellence Handbook is guidance to get you started and to use as a quick resource as specific questions come up within your property. Please consult with your attorney to obtain legal advice. ■

The Cooking Oil Experts Improving your bottom line and the environment 800-892-9392 • mahoneyes.com

Ask the Expert: Managing labor in a new era

By Rick Braa, CHAE

Q:

Our labor cost is growing rapidly with the tight labor market, wage adjustments and minimum wage increases.

What are some of the best ways to deal with this?

A:

The number one concern of operators today is labor management and cost. While this seems to be a different scenario from times past, the industry has struggled with labor issues for decades. By and large, the industry is viewed as offering low-paying, high-stress jobs. While changing perception in the public view will take time and effort, hiring, reducing turnover and improving performance is controllable at the location level.

Recruit constantly. Needs-based recruiting is not a strategy, it’s a reaction.

If a person leaves a company, most organizations scramble to cover shifts while quickly interviewing to find a person to fill the vacancy. Best practice companies are always recruiting and interviewing. The message to top performers is to have hope for an infusion of talent. Those at the bottom know it’s time to perform or leave. By recruiting constantly, a problem employee can be replaced with a qualified candidate before the problem employee creates a reactionary set of events that usually result in the hope that a new person will work out. Be sure to advertise the position with the employee in mind. Employees want to make a difference and work for a company that does, too. Move fast, contact candidates, interview and offer jobs quickly. The good ones don’t last.

Train to understanding. Turnover is expensive. Estimates put turnover of crew members at $2,000 each and managers at six to nine months of salary. Effective training reduces turnover by fostering confidence. Train to “understand WHY” not just “do.” Employees can know a lot about something but not really understand the importance of it. “Why” offer appetizers, beverages, special entrees, dessert, a legitimate greeting and thank you? “Why” have excellent product quality prepared quickly in a sparkling clean facility? People can forget what they know, but they never forget what they understand. The most successful companies continually train

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employees to a level of understanding and enjoy lower turnover.

Cross train productivity at every position. Every person in the location needs to know at least two positions and hold one that produces revenue. For example, employees who can serve should also know how to run the desk, run food and bus tables. Line cooks should know how to prep, and prep cooks should know the line. Only those who produce revenue should be working. Support staff should be minimal or eliminated and never be equal to or exceed producers. Dish, bus, front desk, runner and barback should all be filled with employees who are trained in other positions to produce revenue.

Start fast, stay fast. A body in motion stays in motion. A body at rest stays at rest. When an employee arrives at work, make sure the work is ready and manage those minutes at the start of the shift with diligence. The faster the start, the faster the performance. The goal is to increase productivity daily.

Match sales every 15 minutes to needed employees every 15 minutes. Matching busy times with the most productive, fastest people produces the best set of results. Speed builds check average.

When the team is fast, there is plenty of time to spend at the table refilling drinks, offering appetizers and desserts, and taking the time to describe special items. Speed builds repeat visits, which builds sales by putting the guest in charge. The more disposable time guests have during their experience, the freer they feel and the more likely they are to return.

With the high cost of labor and no end in sight for wage increases, businesses need to be strategic with a great recruiting plan, minimize turnover with training to understanding, cross train all staff to produce revenue and manage pace by keeping staff moving fast.

By always keeping these tactics in motion, higher revenue and productivity will reduce the pain of a tight labor market.

For a more information on improving profitability and driving sales, contact AMP Services at rbraa@ampservices.com. Rick Braa is the founder of AMP Services, an accounting and consulting firm specializing in helping companies grow profitability. ■

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