Washington Restaurant Association June 2013

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Inside

www.warestaurant.org

Features 12

RESTAURANT SUCCESS THE FOCUS OF WRA’S FOUR KEY PILLARS

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WRA GOVERNMENT AFFAIRS TEAM PROTECTS YOUR BUSINESS

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THE RESTAURANT INDUSTRY’S PRIMARY SOURCE OF INFORMATION

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THE INDUSTRY’S GO-TO FOR TRAINING AND EDUCATION

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WRA COST SAVING PROGRAMS AND RESOURCES

Other stories 6

What about daily deals?

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News Briefs

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CEO column: Meet our new local government plan

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WRA launches local government program

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2013 statewide restaurant demographics

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Calendar/New Members

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Marketplace

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The advantage of using a consultant in driving your business

POLITICAL ADVOCACY AND REPRESENTATION

TRAINING AND EDUCATION

GOAL: To help you succeed through proactive, responsible political representation.

GOAL: To be your leading solutions resource for training, education and career development.

COST-SAVING PROGRAMS

NEWS, INFORMATION AND RESOURCES

GOAL: To help you succeed by providing benefit programs that give tangible value to your business.

GOAL: To provide you with pertinent information in a timely and consistent manner.

On the cover This annual issue is your product and service directory for the next 12 months!

Keep it handy!

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EDITORIAL STAFF Anthony Anton, Publisher Lex Nepomuceno, Executive Editor Heather Donahoe, Managing Editor David Faro, Contributing Editor Sheryl Jackson, Research Editor Lisa Ellefson, Art Director WRA EXECUTIVE COMMITTEE Jim Rowe, Chair Consolidated Restaurants Phil Costello, Vice Chair Stop N Go Family Drive Inn Robert Bonina, Secretary/Treasurer Washington Athletic Club Bret Stewart, Immediate Past Chair Center Twist Nancy Swanger, WRAEF President WSU WRA EXECUTIVE TEAM Anthony Anton President and CEO Teran Petrina Vice President Bruce Beckett Director of Government Affairs Lex Nepomuceno Director of Communications & Technology Lyle Hildahl Director of Education Victoria Olson Director of Business Development Susan Howe Director of Internal Operations 510 Plum St. SE, Ste. 200 Olympia, WA 98501-1587 T 360.956.7279 | F 360.357.9232 www.warestaurant.org

Letters are welcomed, but must be signed to be considered for publication. Please include contact information for verification.

Reproduction of articles appearing in Washington Restaurant Magazine are authorized for personal use only, with credit given to Washington Restaurant Magazine and/or the Washington Restaurant Association.

Articles written by outside authors do not necessarily reflect the views or positions of the Washington Restaurant Association, its Board of Directors, staff or members.

Products and services advertised in Washington Restaurant Magazine are not necessarily endorsed by the WRA, and do not necessarily reflect the opinions of the WRA, its Board of Directors, staff or members.

ADVERTISING INQUIRIES MAY BE DIRECTED TO: Ken Wells Allied Relations Manager 425.457.1458 kenw@warestaurant.org Washington Restaurant Magazine is published monthly for Association members. We welcome your comments and suggestions. email: news@warestaurant.org, phone: 800.225.7166. Circulation: 6,310.

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What about daily deals?

By Lex Nepomuceno, Executive Editor Are daily deals sites like Living Social and Groupon still relevant? From a customer’s perspective, the answer would be an emphatic “YES,” but from a business owner’s perspective it is closer to “Uff da!”

Just in case you don’t know what the latter expression means, Wikipedia states: “Uff da is often used in the Pacific Northwest as a term for sensory overload. It can be used as an expression of surprise, astonishment, exhaustion, relief and sometimes dismay.” This “all-purpose expression with a variety of nuances, and covering a variety of situations” effectively summarizes the range of emotions many restaurateurs go through whenever they hear the term “daily deal sites.”

As one who occasionally uses daily deals when planning vacations and weekend outings, I have found that the viral nature of these sites has not died down one bit.

If anything, I have noticed friends and relatives point out offers they feel I might be interested in more than ever. I also notice more people reference these sites as part of their daily or weekly ritual – similar to how they peruse news sites and sports scores.

Hence, regardless of whether business owners like it, daily deal sites are here to stay and likely flourish.

Fortunately, there is more competition in this coupon space than ever. Major players such as Google and Amazon.com have come in to provide more options for restaurants. Trends for niche sites like ManDeals continue to pop up and allow business owners to target their marketing efforts. More choices mean more flexibility in how businesses take advantage of daily deals to attract new customers. Thus, proactive restaurants need to look at ways to get the most out of daily deals instead of having an “Uff da” moment whenever the topic comes up.

According to a survey that the National Restaurant Association partnered in, “restaurateurs who had successful daily deal experiences stood out as experimental marketers that use a variety of different channels and tactics to drive customer acquisition and retention:” 94 percent engage with customers via social media (vs. 75 percent of non-daily deal users) 77 percent have run more than one daily deal 73 percent connect with customers via email (vs. 59 percent of non-daily deal users) 79 percent monitor online review sites to see what others are saying about their business (vs. 68 percent of non-daily deal users) 71 percent have promoted their business with traditional newspaper and magazine ads (vs. 58 percent of non-daily deal users) In addition to the aforementioned traits of successful daily deal restaurants, here are some industry best practices to help ensure daily deal success: Prepare staff to focus on customer service, look for upsell opportunities and track offer redemption Schedule daily deal timing based on business needs and seasonality Estimate and understand the promotion’s impact on profitability Measure success by using free tools provided by daily deal company Encourage repeat visitors with a customer loyalty program The most important thing to remember when considering (or reconsidering) daily deals for your business is to commit fully, or just not do it at all. Results from the above survey clearly indicate the restaurants that implement daily deals, do so as part of a more thorough online strategy. These types of sites continue to be viable marketing avenues that can generate a steady stream of new customers. However, businesses need to go all-in when they go down the path of the daily deal.

Take heed in a fictional character’s famous words: "Do or do not. There is no try.” -  Yoda

Primary Source of Information | News Briefs Health care notice language released In May, The Department of Labor released model language and a template for the written notice that almost all employers will be required to provide to their employees about how to access health care coverage through new “exchanges” created by the 2010 health care law. The notice also lets employees know they may be eligible for tax subsidies to buy insurance through exchanges. Employers will be required to provide the notice to current employees by Oct. 1, and at the time of hiring for employees hired on or after Oct. 1, the DOL said in IRS Technical Release 2013-02. Starting in 2014, employers meet the notice requirement if they provide written notice to employees within 14 days of the employee’s start date.

For more information, go to http://wra.cc/hc050913. 

NTSB proposes lowering legal blood alcohol limit for driving to .05 The National Transportation Safety Board (NTSB) yesterday voted to recommend that states reduce the legal blood-alcohol content level for impaired driving from .08 to .05. However, the NTSB has no authority to order changes to state/federal laws; it would be up to individual states to change their laws.

“As responsible members of the community, our industry is very concerned about drunk driving,” said Scott DeFife, executive vice president, Policy & Government Affairs for the NRA. “However, we feel measures addressing it should be focused on repeat, chronic offenders who drink excessively, then drive — and not the millions of Americans that enjoy an adult beverage in a responsible manner with their meal.” 

More on health care: FLSA exchange notice temporary guidance released The Department of Labor (DOL) released temporary guidance regarding the Fair Labor Standards Act (FLSA) notice required by the health care law that employers subject to the FLSA provide notice of the exchanges to their employees. The DOL also has released templates employers can use to comply with this requirement – one for those who offer coverage and another for employers who do not.

Employers are required to provide this written notice to current employees by October 1, 2013, and thereafter to new hires. For 2014, the Department will consider a notice to be provided at the time of hiring if the notice is provided within 14 days of an employee’s start date. For more information, go to: http:// wra.cc/hc050913. 

NLRB poster rule invalid In a major victory for restaurants and other employer groups in May, a federal appeals court threw out a National Labor Relations Board (NLRB) rule that would have required all businesses to post workplace notices advising employees of their union-organizing rights. The regulation violated employers’ rights to cont. at top right

free speech, the appeals court said.

The mandate has been on hold since April 2012. The restaurant industry, through the Coalition for a Democratic Workplace, was one of the parties to the legal challenge. 

Employers must use revised form I-9, employment eligibility verification U.S. Citizenship and Immigration Services (USCIS) reminds employers that they now must use the revised Form I-9, Employment Eligibility Verification (Revision 03/08/13) for all new hires and re-verifications. All employers are required to complete and retain a Form I-9 for each employee hired to work in the United States. The revision date of the new Form I-9 is printed on the lower left corner of the form. Employers should not complete a new Form I-9 for existing employees, however, if a properly completed Form I-9 is already on file. For more information, go to http://www.uscis.gov/I-9. 

Three Cheers for Oak Harbor High ProStart!

Once again the Washington Restaurant Association Education Foundation (WRAEF) is pleased to congratulate the Oak Harbor High School ProStart culinary team on its fifth place win at the National ProStart Invitational in late April.

Oak Harbor won top honors in Washington State’s Boyd’s Coffee ProStart competition in March, advancing to the April 19-21 national competition in Baltimore, Md., where culinary teams from 43 other states prepared meals for the judges. The winning Oak Harbor team consists of seniors Haley Garden, Joanna Leete, Racheal Balasa and Sara Jackson; with culinary teacher Mary Arthur and mentor Scott Fraser of Fraser’s Gourmet Hideaway. 

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Industry Outlook | WRA President & CEO

Just another way we’re helping you succeed — meet our new local government program

At a recent conference, I was asked what keeps me up at night on behalf of the restaurant industry. The answer was easy.

My biggest anxiety is caused by the explosion of traditionally state and federal issues at the local level.

While menu labeling and the proposed bans on to-go packaging created significant concern in the restaurant industry, the Seattle City Council’s decision last year to move forward on paid sick leave was particularly disconcerting—as was the process used to create the policy.

It was the first time a municipality in King County (or Washington state, for that matter) had decided that labor issues were no longer going to be exclusively mandated at the state capitol or in D.C. It was a move that signaled a real shift in authority, in terms of how this industry could reasonably expect to be regulated moving forward.

Just imagine your city and county tackling, negotiating, adopting and enforcing differently the 400-some labor rules currently regulated by the state and federal governments.

The WRA’s board of directors was equally troubled by local-level developments and decided we needed to move aggressively to protect your business. The result? This month, the WRA is rolling out a new local government program, based in King County and the cities within— because we are confident the movement toward tighter local regulation in this part of the state isn’t going to slow down any time soon. A recent example? In May, a proposal introduced in the City of SeaTac seeks to require all employers in the city to provide paid sick leave and a living

Anthony Anton, president and CEO

wage of $15 per hour. The proponents of this initiative claim to be targeting big businesses; but the reality is that this effort, if successful, would devastate small business operators. This is just one reason why enabling the WRA to establish a stronger presence at the local level is so crucial.

The Association’s current GA team was built to protect and enhance Washington’s restaurants in the state policy arena—not locally; and it is clear that the areas most at risk are inside King County. As such, the Board has directed us to establish this local government affairs program for King County. And to help make that possible, the Board approved a nominal and mandatory contribution from all King County member-operators, per location, to support the necessary costs of a King County local government program. This new approach will afford restaurants the benefit of increased WRA staff time and resources, focused on the mission of monitoring the regulatory landscape in King County, establishing relationships with elected leaders and ensuring that restaurants always have a seat at any table where issues detrimental to the industry are being discussed.

The Board and the WRA team very much recognize that the restaurant dollar is tight and that there are no welcome new costs. Please believe us when we say that if there were not thousands of dollars at risk for every King County restaurant we would not be asking. We believe strongly that this is the right time and the right way to defend your business from the type of regulatory action that could ultimately determine the success or failure of your business.

And notably, we believe that by establishing a strong voice in King County, the needs, expectations and unique challenges of this industry will be more clearly understood with local governments throughout the state.

Please see page 10 for a better understanding of this new approach and what it will involve. If you have any questions on this or anything else WRA-related, please feel free to give me a call. Thank you for your commitment to the health of the restaurant industry. 

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WRA launches local government program

By Heather Donahoe, managing editor

Beginning this month, the Washington Restaurant Association is significantly changing the way it represents restaurants at the local level—specifically in King County.

This was a big decision, fueled by a rapidly changing regulatory culture. Over the past five years, the WRA has witnessed the alarming rate at which state and federal issues have been taken up as matters of local authority.

Under the previous model, the WRA had been diligent in educating policymakers, and giving the restaurant industry a voice during discussions surrounding issues such as menu labeling, the togo packaging bag ban and, most recently, paid sick leave. However, when the Seattle City Council approved the sick leave measure last year, it became clear that the WRA needed to establish a more preemptive dialogue within King County’s policy-making community.

That’s why the WRA has decided to invest in a strategy designed to proactively protect restaurants from harmful local government regulations, and give those businesses a stronger voice in the regulatory process. This new plan will allow the WRA to establish a more deliberate and calculated approach, via increased staff time and resources, coalition partnerships, polling, tactical communications and extensive industry-issue education for elected officials.

The new King County local government program will give restaurants a consistent seat at the table with Seattle and King County’s governing bodies, by way of a dedicated WRA staffer. The Association believes in the importance

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of addressing these issues before they become too big to curtail. Influencing decisions, guiding policy direction, negotiating compromises and educating leaders proactively are the WRA’s best defenses at the local level.

Political advocacy is a vital part of the WRA’s mission to help its members succeed, and based on member feedback, we know that it’s one of the main reasons many restaurateurs join the WRA in the first place. For years, the Association has had one of the most respected and effective lobbying teams in Olympia. This group of five skilled lobbyists has the benefit of longstanding relationships in the legislative community, a vast understanding of Washington’s policy landscape and the influence to affect policy decisions. The WRA’s objective with this new local government program is to continue that standard in King County.

The effort will place its initial focus on the Seattle City Council, Seattle Mayor’s Office, the King County Council and the Seattle/ King County Department of Health. These local elected regulatory bodies have shown to be the most active in recent years regarding new financial and regulatory policies that affect businesses. The WRA’s efforts up to this point have shown that if we work to influence decisions made by these entities, we can have a resounding effect on neighboring local communities where similar discussions take place.

Want to know more? Interested in contributing to the local government effort? Call us at 800.225.7166. 

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Restaurant success rests on WRA’s four key pillars

By Heather Donahoe, managing editor

The Washington Restaurant Association (WRA) has worked for 84 years to help foodservice businesses across the state to run successful operations.

While the organization has evolved over the years, today’s WRA is focused on four key areas: political advocacy & representation, news & information, training & education and cost-saving programs.

When it comes time to make important decisions, the WRA relies on the restaurant industry’s wisdom and priorities to determine its direction as an organization. Every decision is influenced by the needs and challenges of the WRA’s more than 5,000 members.

A series of member-led committees and boards ensure that each of the WRA’s departments set clear priorities and stay on track.

By working closely with the National Restaurant Association, the WRA provides a dual membership with the WRA and the NRA, enhancing the variety of resources available to members.

Political representation

Decisions are made daily in Olympia that can change the outlook for small business owners throughout Washington state. The WRA government affairs team is charged with monitoring the

political and regulatory landscape, so restaurant operators can focus on their businesses. The WRA GA team is comprised of seasoned lobbyists, who work to ensure that the restaurant industry always has a voice in any debate or discussion that could affect operators.

This team of legislative professionals has the experience and skills essential for defending the hospitality industry from damaging laws and promoting the regulations that make it easier to do business in Washington state. Find out more on page 14.

Solutions and training

The WRA’s Education Foundation provides Washington state’s hospitality community with an array of educational, training and career development opportunities, including ServSafe Manager and ServSafe Alcohol.

Additionally, the WRA EF plays an integral role in supporting the future of skilled employees in the restaurant industry. The EF’s vocational culinary arts program, ProStart, is supported in more than 30 high schools throughout Washington state. See page 20 to learn more.

Industry news, information and resources

The information and resources available through the WRA are vast. The WRA offers multiple publications and vehicles

for the information restaurants need to run a successful business. Each of these resources is created with the busy restaurant operator in mind and is designed to deliver the news and information needed to run a profitable business. Here’s a sampling of some of the WRA’s communication pieces:

Monthly Washington Restaurant Magazine

Weekly e-newsletter, Washington Restaurant Weekly

Daily online industry news updates Weekly legislative update email, Hot

Off the Grill (during the legislative session) Handbook for Excellent Restaurant Operations (HERO Manual) Consulting Network DineNW radio show and podcast

Cost-saving programs

Within most restaurant budgets, there is little margin for error and any assistance in protecting (and boosting!) the bottom line is important. That’s why the WRA has identified reputable companies committed to giving restaurants the best products and services for their operation. The WRA also offers a host of business assistance programs, such as a workers’ compensation premium refund program (Retro), health insurance and other money saving resources. Find out more about the full selection of WRA cost-saving programs on page 22. 

POLITICAL ADVOCACY AND REPRESENTATION

TRAINING AND EDUCATION

GOAL: To help you succeed through proactive, responsible political representation.

GOAL: To be your leading solutions resource for training, education and career development.

COST-SAVING PROGRAMS

NEWS, INFORMATION AND RESOURCES

GOAL: To help you succeed by providing benefit programs that give tangible value to your business.

GOAL: To provide you with pertinent information in a timely and consistent manner.

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WRA Government Affairs Team protects your business, so you can focus on the bottom line

By Heather Donahoe, managing editor Washington Restaurant Association members and their businesses are represented by one of the top political lobbying organizations in the state. The WRA government affairs team’s helps the organization’s 5,000-plus members succeed through proactive, responsible political representation. The GA team works daily to mitigate harmful legislation and regulatory changes, while promoting and advocating beneficial new laws and amendments.

Every year, it becomes more important to our industry for legislators to understand the challenges restaurant operators face in this volatile business climate.

The WRA is committed to representing the restaurant industry before the Washington State Legislature, and the GA team is committed to promoting restaurants’ interests year-round.

Grassroots Network The WRA has one of the state’s most sophisticated and effective grassroots networks, thanks entirely to members’ participation.

The Grassroots Network is made up of members representing all sectors of the industry. Grassroots volunteers vary in time commitment and duties, ranging from a Grassroots ambassador to a Grassroots phone contact. While the WRA lobby team works closely with state legislators and agencies throughout the year, it is crucial to remind elected officials who the WRA represents: real people and real business operators.

Putting a business operator in front of an elected official and allowing a dialogue to unfold is one of the most effective forms of communication this organization can facilitate.

Action Alerts Part of what makes the WRA’s Grassroots Network so effective is the use of action alerts. The WRA relies on a sophisticated grassroots tree, separated by business type and legislative district, to place 14 | warestaurant.org

phone calls to legislators when a bill is reaching action in the Legislature.

The WRA Political Action Committee The WRA Political Action Committee (PAC) is one of the leading political action committees in Washington state. As representatives of the state’s hospitality industry, the WRA knows how important it is that restaurant operators’ voices be heard in Olympia.

The WRA PAC’s purpose is to: Educate campaigning candidates on hospitality industry issues Support candidates who take the time to understand and work with the restaurant industry Utilize statistics and resources to incite change WRA members’ PAC contributions shaped the political outcome for restaurants in Washington by educating lawmakers.

Government Affairs Team Bruce Beckett Government Affairs Director Bruce Beckett joined the WRA in 2009, bringing with him more than 27 years of public affairs experience, including 17 years leading Weyerhaeuser Company’s Western Region and Washington State public affairs teams. Prior to joining the WRA, Bruce served as the director of public affairs for the Cascade Land Conservancy’s $20 million Cascade Agenda campaign. He has served on the boards of numerous business organizations, including the Association of Washington Business, as a Deputy to the Washington Roundtable, TVW, the Washington Forest Protection Association, Northwest River Partners and the Washington Research Council.

Bruce is accountable for overall leadership of the WRA government

affairs team, provides strategic direction to the lobby team, and ensures WRA members are fully informed and engaged in the development of WRA positions and tactics.

Josh McDonald State and Local Government Affairs Josh McDonald joined the WRA government affairs team in 2007.

He has contract lobbying experience and has worked on numerous congressional, state and local campaigns. In addition to his work at the state level on such issues as nutrition/ obesity, food safety, tourism and the environment, Josh focuses much of his attention on building and maintaining a strong industry presence at the city and county level, as well as cultivating an ongoing dialogue with local health departments. In the coming year, Josh’s work will be focused largely on representing King County foodservice operations to local policymakers.

Julia Clark Government Affairs Manager Julia Clark has been a member of the Washington Restaurant Association’s Government Affairs team since 2007. Julia significantly grew and strengthened the WRA’s Grassroots Network, which was directly responsible for the WRA’s protection of the pop syrup tax credit and Retrospective Rating program. Additionally, Julia was responsible for establishing the WRA’s Ambassador training program – giving restaurateurs tools to communicate with their elected representatives. As a lobbyist, Julia has worked to achieve a tax exemption for free employee meals, as well as granting restaurants the privilege of selling growlers to-go. She works closely with state regulatory agencies, particularly the Liquor Control Board, and continues to play a vital role in

monitoring and guiding policy decisions around the state’s evolving liquor privatization issue.

Contract lobbyists Denny Eliason Denny Eliason is regarded by much of Washington’s legislative community as one the most accomplished lobbyists on the hill in Olympia. Among other significant wins, Denny’s hard work yielded the B&O tax credit on pop syrup taxes that saves restaurants across the state an average of $3,000 annually. Denny is the founder of Alliances Northwest, a businessoriented government relations firm emphasizing representation before the Washington State Legislature and local governments in Washington state.

Denny has experience working on a number of issues, including banking, energy, employment, environment, finance, growth management, health care, insurance, pharmaceuticals, retail, securities, taxes and transportation.

Some of Alliances Northwest’s other clients include Puget Sound Energy, Nintendo and Amazon.com.

Kim Clauson-Hoff Kim Clauson-Hoff is a partner with Denny Eliason at Alliances Northwest.

Kim’s primary focus is workplace and labor issues. She is also a strong force on the front lines for the Washington Restaurant Association on some of the industry’s toughest issues. She routinely delivers results on issues that affect restaurateurs’ bottom lines. Kim has landed the state’s restaurateurs their biggest proactive wins in the past five years, which include tackling issues such as workers’ comp, gift certificates and pushing the obesity lawsuit prevention bill past the governor’s desk. Kim has defended WRA members against a series of bills that, if enacted, would have increased the overall costs of benefits for UI, thereby leading to higher UI taxes for employers. 

warestaurant.org

Your daily stop for regional and national industry news.

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THE RESTAURANT INDUSTRY’S PRIMARY SOURCE OF INFORMATION

By Heather Donahoe, managing editor

Washington Restaurant News and information are Magazine Restaurant RE ST AU RA two essential resources RESTAURRAENSTTAUNRTANT Washington Magazine is the WRA’s monthly magazine, New for any restaurant New featuring industry news, profit-building W h a t operator wanting to ideas and trend reports mean? essential to the savvy remain competitive in hospitality professional.

New This 32-page glossy Washington’s challenging magazine is packed with profiles on industry business climate. The WRA leaders, marketing tips, regulatory updates, is committed to being legislative information and much more must-have information. the number one place Washington Restaurant Magazine has a readership of 6,310 and restaurateurs go for industry is mailed directly to the WRA’s more than 5,000 restaurant, allied and educational members, news media and legislators. information.

Additionally, Washington Restaurant Magazine is circulated to WA S H I N GTO N WA S H I N GTO N WA S H I N GT ON

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WRA web and mobile The WRA website changes from day to day, featuring a dynamic mix of industry news, event listings and registration, training enrollment, regulatory alerts and a full overview of the WRA’s operation.

News & Politics: Keep current on the ever-changing hospitality industry with a daily updated feed of industry news and political developments Events: a listing of industry-related functions, training opportunities and marketing/sponsorship possibilities WArestaurant.org is a great way for potential members to get acquainted with the WRA and serves as an invaluable “home base” for the Association’s more than 5,000 members. Updated every weekday, warestaurant.org should be a regular part of any Washington restaurateur’s daily routine.

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approximately 250 prospective members each month.

To inquire about advertising in Washington Restaurant Magazine, please contact WRA allied manager, Ken Wells, at kenw@warestaurant.org.

WRA Broadcast Radio Show and Podcast All members are invited to appear as guests on the WRA’s weekly radio show, DineNW, where in-house hosts talk about Washington’s restaurant industry, and give listeners a taste of Northwest cuisine. It airs live from noon until 1:00 p.m. every Wednesday on KLAY Radio, 1180 AM. Coverage area includes all major parts of Puget Sound, including Olympia, Tacoma, Seattle, Everett, Bellevue, Kirkland and all of South King County. The show also streams live during the broadcast at www.klay1180.com and available as a podcast download via Apple iTunes.

Washington Restaurant Weekly Every week, WRA members receive Washington Restaurant Weekly, the WRA’s weekly e-newsletter packed with up-to-the-minute industry developments, ideas for boosting profits, political updates and a lineup of information that is crucial

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Repairing everything but equipment 3Wire Restaurant Appliance Tom McPeters 22322 20th Ave SE Ste 150 Bothell, WA 98021-8424 206-524-8200 www.3wire.com Parts, Supplies & Service A and R Hood and Duct Cleaning Steve Russell 1625 E 72nd St Ste 700 PMB 104 Tacoma, WA 98404-5455 253-537-3755 www.aandrhoods.com Best Hood cleaners in Washington A Place of Hospitality Bill Marvin PO Box 280 Gig Harbor, WA 98335-0280 253-858-9255 www.aplaceofhospitality.com Hospitality management & training AB Foods, LLC Brad McDowell PO Box 832 Toppenish, WA 98948-0832 509-865-2121 www.wabeef.com Premium Northwest Beef Accent Table Lighting Company Jeff Robb PO Box 2362 Redmond, WA 98073-2362 425-881-2062 Fuel, lamps & gloves

2A | 2013–2014 Buyer’s Guide

Acosta Foodservice Sales and Marketing Nathan Heath 22407 68th Ave S Kent, WA 98032-2444 425-226-4051 www.acosta.com Resources Ideas Products COP Adworkz.com Nick Ernst 10 N Post St Ste 400 Spokane, WA 99201-0706 877-239-6759 x 224 www.adworkz.com Online advertising & marketing Airfactz Screening & Reporting Services Joe Murphy PO Box 141875 Spokane, WA 99214-1875 800-729-7776 www.airfactz.com Employment screening & background checks Alaskan Leader Seafoods Keith Singleton 4215 21st Ave W Suite 200 Seattle, WA 98199-1253 206-965-1881 www.alaskanleaderseafoods.com Wild Alaskan Cod Alexa Milton Interior Design, Inc. Alexa Milton 25240 SE Mirrormont Way Issaquah, WA 98027-7342 206-628-9588 www.alexamilton.com Specializing in Restaurant interior design Alki West, Inc. Steve Roaldson PO Box 549 Brewster, WA 98812-0549 206-992-4382 Restaurant & business consulting

Allied Fire and Security Dye Hawley 425 W Second Ave Spokane, WA 99201-4311 509-321-8750 www.alliedfireandsecurity.com Fire & Security Alarms Alpha Ecological Pest Control Jack Cagle 1200 NE 112th Ave Vancouver, WA 98684-4953 360-885-4000 www.sayfrog.com Pest prevention & protection ALSCO/ American Linen Spokane Joey Kink PO Box 3084 Spokane, WA 99220-3084 509-534-2693 www.alsco.com Linen supplies & cleaning ALSCO/ American Linen Tacoma Steve Bivens 2011 S Tacoma Way Tacoma, WA 98409-7837 253-474-9446 www.alsco.com Linen supplies & cleaning American Express, Establishment Services Darren Stevens 5114 Pt Fosdick Nw Ste E PMB 294 Gig Harbor, WA 98335-1735 866-502-4141 www.americanexpress.com Credit card services American Underwriters Insurance Lavonne Northcutt 6429 S Tacoma Way Tacoma, WA 98409-4004 253-473-1415 www.auiagency.com Business & commercial insurance

Shop by Company Name AMP Services LLC Richard Braa 200 W Mercer St Ste 511 Seattle, WA 98119-5908 206-465-1010 www.ampservices.com Outsourced Accounting/Consulting Services

Athletic Awards Monty Holmes 817 Republican St Seattle, WA 98109-4715 206-624-3995 www.athleticawards.com Promotional products & branded apparel

Angus Meats, Inc. Thomas Stachecki 2810 N Hogan St Spokane, WA 99207-4823 509-482-7033 www.angusmeats.com Beef, Pork, Poultry

Atlas Mobile Marketing Solutions Derek Stewart 2890 Brighton Blvd Denver, CO 80216-5035 610-207-4324 www.atlasmms.com/ Mobile Application Development

Anheuser Busch Companies Seamus Conlin 15800 Roscoe Blvd Van Nuys, CA 91406-1350 503-720-9586 www.anheuser-busch.com/s/ Beer, domestic & regional

Axxya Systems Nutrition Analysis Shazia Nathoo 4800 Sugar Grove Blvd Ste 602 Stafford, TX 77477-2150 281-652-5534 www.axxya.com Nutrition analysis software

Apex Fire Control Craig Wood PO Box 11369 Olympia, WA 98508-1369 877-866-3473 www.apexfirecontrol.com Full service fire protection

BAI Environmental Services Marilyn Devries 752 Loomis Trail Rd Lynden, WA 98264-9110 360-354-1134 www.bai-environmental.com/ Environmental safety & performance

Approach Management Services Samantha Lipoma 1711 S Jackson St Seattle, WA 98144-2112 206-812-3801 www.approachms.com Injury claims management

Baker Commodities Seattle Jim Hodge PO Box 58368 Seattle, WA 98138-1368 206-243-4781 x 116 www.bakercommodities.com Recycling & used oil

Arbor Crest Wine Cellars Mark Rogers 4705 N Fruit Hill Rd Spokane, WA 99217-9562 509-927-8571 www.arborcrest.com Winery & wedding space

Baker Commodities Spokane Valley Joe Jacobson PO Box 11157 Spokane Valley, WA 99211-1157 509-535-5435 www.bakercommodities.com Recycling & used oil

Bargreen-Ellingson Spokane Tami Kennedy 223 W Boone Ave Spokane, WA 99201-2311 509-324-2939 www.bargreen.com Serving those who serve Bargreen-Ellingson Tacoma Dave Bartra 6626 Tacoma Mall Blvd Ste B Tacoma, WA 98409-9086 253-475-9201 www.bargreen.com Serving those who serve Barnes & Watson Fine Teas Ravi Kumararatne 270 S Hanford St Ste 211 Seattle, WA 98134-1941 206-625-9435 www.barnesandwatson.com Wholesale fine teas Batali Associates Ken Batali 9792 Edmonds Way #226 Edmonds, WA 98020-5940 206-390-8285 www.BataliAssociates.com Business planning & development Bavarian Meat Products, Inc. Lynn Hofstatter 2934 Western Ave Seattle, WA 98121-1021 206-448-3540 bavarianmeats.com/ Wholesale sausage & meats Bell-Anderson Insurance Andy Hoven 600 SW 39th St Ste 200 Renton, WA 98057-4911 425-291-5200 www.bell-anderson.com Business & commercial insurance

2013–2014 Buyer’s Guide | 3A

Shop by Company Name Bell-Anderson Insurance Spokane Neil Muller 8306 N Wall St Ste A Spokane, WA 99208-6169 509-465-1133 www.bell-anderson.com Business & commercial insurance

Brantley, Janson, Yost & Ellison, CPA’s Robert Janson 1617 S 325th St Federal Way, WA 98003-6009 253-838-3484 www.brantleyjanson.com Accounting, CPA & taxes

Bevinco Spokane Don Merriman 2624 E Rowan Ave Spokane, WA 99217-6248 509-443-8818 www.bevinco.com Beverage & inventory consulting

Bread Garden LTD Bob Miller 1001 S 344th St # 2 Federal Way, WA 98003-6795 253-838-6683 www.thebreadgarden.com Wholesale premium bread

BMI Jessica Frost 10 Music Sq E Nashville, TN 37203-4321 615-401-2000 www.bmi.com Music licensing & management

Bremerton Bottling Co.-Pepsi Cola Mark Emerson 5210 1st St Bremerton, WA 98312-3342 360-377-6262 www.bremertonpepsi.com/ Non-alcoholic beverage distributor

Bob Nowlin Financial Management Solutions Robert Nowlin 9009 NE 36th St Yarrow Point, WA 98004-1201 425-418-1780 www.bobnowlinfinancialsolutions.com Retirement, investments & 401k Boyd Coffee Company Scott Lochhead 10109 S Tacoma Way Ste C1 Tacoma, WA 98499-4665 800-545-4077 www.boyds.com Coffee, tea & beverage Boyd Coffee Spokane Dan Cummens 530 E North Foothills Dr Spokane, WA 99207-2100 509-994-9967 www.boyds.com Coffee, tea & beverage

4A | 2013–2014 Buyer’s Guide

Bulk TV and Internet Tom Steinmiller 8537 Six Forks RD Suite 100 Raleigh, NC 27615-5299 877-285-5881 www.bulktv.com Internet & satellite provider Bullseye Distributing and Amusements Dave Winfrey 5700 N Havana St Spokane, WA 99217-6546 509-990-6322 www.bullseyeamusement.com Pool tables & darts C & S Evergreen Pharmacy Cathy Devine 12911 120th Ave NE Ste E20 Kirkland, WA 98034-3057 425-821-8888 Compounding Retail Pharmacy

Caffe Appassionato Seattle Patrick McHugh 4001 21st Ave W Seattle, WA 98199-1201 888-502-2333 www.caffeappassionato.com Wholesale coffee & teas Caffe D’Arte, LLC Kimberly Zier 719 S Myrtle St Seattle, WA 98108-3426 206-762-4381 www.caffedarte.com Wholesale coffee & espresso Cairncross & Hempelmann, P.S. Sandip Soli 524 2nd Ave Ste 500 Seattle, WA 98104-2323 206-587-0700 www.cairncross.com Restaurant attorneys & legal advice Cascade Job Corps Center Jennifer Logan PO Box 819 Sedro Woolley, WA 98284-0819 360-854-2171 cascades.jobcorps.gov/ Career traning & placement Cascade Natural Gas Conservation Incentive Program (Lockheed Martin) Autumn Marks 22121 20th Ave SE Bothell, WA 98021-4408 866-450-0005 www.cngconserve.com Commercial conservation & energy Case Parts NW George Trainor 25315 74th Ave S #101 Kent, WA 98032-6013 253-854-4900 www.caseparts.com Commercial, refrigeration & case parts

Shop by Company Name Cash & Carry Smart Foodservice Craig Swick PO Box 22008 Portland, OR 97269-2008 503-833-1184 www.smartfoodservice.com Produce, meats & dairy

Chef Works Cindy Yen 12325 Kerran Street Poway, CA 92064-6801 425-391-8193 www.chefworks.com Global Culinary Apparel

Clement Pappas & Co., Inc. Edie Hayden 1 Collins Dr Ste 200 Carneys Point, NJ 08069-3640 856-455-1000 www.clementpappas.com Juice, tea & water

CCTV CameraScan Robert Salopek PO Box 980 North Bend, WA 98045-0980 425-888-9778 www.cctvcamerascan.com Closed circuit television surveillance

Choice Organic Teas Ray Lacorte 600 S Brandon St Seattle, WA 98108-2240 206-525-0051 www.choiceorganicteas.com Exclusively certified organic teas

Clevenger Associates Tony Clevenger 11803 101st Ave Ct E Ste 203 Puyallup, WA 98373-3473 253-841-7811 www.clevengerassoc.com Facility consulting & design

Cedar Grove Composting Charlie Burke 7343 E Marginal Way S Seattle, WA 98108-3513 206-832-3000 www.cgcompost.com Local Recycling/Composting Service

Chukar Cherry Company Pamela Montgomery PO Box 510 Prosser, WA 99350-0510 509-786-2055 www.chukar.com Wholesale berries & nuts

CLG Employer Resources Holly Hahn 209 Main Ave S Ste 100 North Bend, WA 98045-8139 425-391-4141 clgemployerresources.com Employee benefits & health insurance

Central Washington Fair Association Peggy Peterson 1301 S Fair Ave Yakima, WA 98901-5500 509-248-7160 Event management

CJ Foods Annie Chuns All Natural Mary Kelly 4319 E 15th Ave Spokane Valley, WA 99212-0280 509-534-3438 www.anniechun.com Asian gourmet foods

Click Wholesale Distributing Steve White 19215 66th Ave S Kent, WA 98032-1171 206-763-3200 clickdistributing.com/ Beer, liquor & wine

Charlie’s Produce Wayne Ludvigsen PO Box 24606 Seattle, WA 98124-0606 206-625-1412 www.charliesproduce.com Fresh produce & daily delivery

Clark County Skills Center R McColley 12200 NE 28th St Vancouver, WA 98682-7858 360-604-1050 www.ccskillscenter.com Job Skills Training

Clothier & Head, P.S. Gerry Adams 1301 Fifth Ave Ste 2800 Seattle, WA 98101-2675 206-622-1326 www.clothierandhead.com Accounting, CPA & taxes

Charlie’s Produce Spokane Jon Sams 3530 E Ferry Ave Spokane, WA 99202-4631 509-535-7393 www.charliesproduce.com Fresh produce & daily delivery

Clark Nuber CPAs Pete Miller 10900 NE 4th St Bellevue, WA 98004-5873 425-454-4919 www.clarknuber.com Accounting, CPA & taxes

Coca-Cola Foodservice Cindy Markee 9705 E Montgomery Ave Spokane, WA 99206-4119 509-921-6200 www.coca-cola.com Total beverage provider

2013–2014 Buyer’s Guide | 5A

Shop by Company Name Coca-Cola Refreshments Leslie Milinkovic 1110 112th Ave NE Ste 300 Bellevue, WA 98004-4573 800-241-2653 www.cokesolutions.com Total beverage provider

Comcast Business Class Auburn Lisa Pitt 4020 Auburn Way N Auburn, WA 98002-1315 206-510-2670 www.comcast.com Internet, phone & TV

Complete Restaurant Repair Michael Templeton PO Box 203 Kent, WA 98035-0203 800-509-4105 completerestaurantrepair.com Commercial equipment repair

Coeur d’Alene French Baking Company Teresa Nickell 6701 S 216th St Kent, WA 98032-1389 253-395-9695 www.cdabaking.com Wholesale fresh bread

Comcast Business Class Olympia Alexandra Chapman 440 Yauger Way SW Olympia, WA 98502 360-357-1228 www.comcast.com Internet, phone & TV

Consolidated Food Management John Franks 7429 SE 27th St Mercer Island, WA 98040-2753 206-232-9771 www.cfm-inc.com Contract foodservice management

Comcast Business Class Puyallup Rachel Wernet 410 Valley Ave NW Ste 9 Puyallup, WA 98371-3317 253-405-7970 www.comcast.com Internet, phone & TV

Corfini Gourmet Seattle Jim Brooke 3667 1st Ave S Seattle, WA 98134 206-937-3141 www.corfinigourmet.com Meat & seafood distributor

Comcast Business Class Redmond Kevin Claussen PO Box 97007 Redmond, WA 98073-9707 www.comcast.com Internet, phone & TV

Corporate Cost Control Pam Kiel PO Box 1180 Londonderry, NH 03053-1180 800-207-6926 www.corporatecostcontrol2.com Unemployment cost control

Comcast Business Class Seattle James Misgen 12645 Stone Ave N Seattle, WA 98133-8315 425-508-4143 www.comcast.com Internet, phone & TV

Costco #1 Seattle Todd Young 4401 4th Ave S Seattle, WA 98134-2311 206-622-3136 www.costco.com Produce, meats & dairy

Coffee Fest David Heilbrunn 340 E Sunset Way Ste 201 Issaquah, WA 98027-2474 425-283-5058 www.coffeefest.com Wholesale coffee & tea Color Graphics Screenprinting & Deer Creek Awards Voshte Demmert-Gustafson 2540 Crites St SW Tumwater, WA 98512-6104 360-352-3970 www.colorgraphicswa.com Apparel Branding Made Simple!

Columbia Cascade Winery Association George Valison 301 Angier Ave Ste B Cashmere, WA 98815-1301 509-782-0708 www.columbiacascadewines.com Wine & vintner association Columbia Distributing Co., Inc. Tommie Thompson 255 Appleyard Dr Wenatchee, WA 98801-8962 509-662-1673 www.columbiadistributing.com Beer, domestic & regional

6A | 2013–2014 Buyer’s Guide

Comcast Business Class Spokane Costco #1013 Union Gap Greg Schatz Brandon Lennick 2310 Longfibre Ave 1717 E Buckeye Ave Union Gap, WA 98903-1513 Spokane, WA 99207-4908 509-454-5242 509-220-8745 www.costco.com www.comcast.com Produce, meats & dairy Internet, phone & TV

2013–2014 Buyer’s Guide | 7A

Shop by Company Name Costco #1029 Covington James Hickey 27520 Covington Way SE Covington, WA 98042-9100 253-796-1004 www.costco.com Produce, meats & dairy

Costco #114 Everett Felix Vindiola 10200 19th Ave SE Everett, WA 98208-4256 425-379-7451 www.costco.com Produce, meats & dairy

Costco #624 Gig Harbor Wayne Harris 10990 Harbor Hill Dr NW Gig Harbor, WA 98332-8945 253-853-8600 www.costco.com Produce, meats & dairy

Costco #103 Clarkston Stephanie Suko 301 5th St Clarkston, WA 99403-1860 509-758-1800 www.costco.com Produce, meats & dairy

Costco #13 Silverdale Mike O’Hara 10000 Mickelberry Rd NW Silverdale, WA 98383-8302 360-692-9213 www.costco.com Produce, meats & dairy

Costco #639 Sequim Brian Wright 955 W Washington St Sequiim, WA 98382-3266 360-406-2025 www.costco.com Produce, meats & dairy

Costco #106 Aurora Village Bill Ingram 1175 N 205th St Seattle, WA 98133-3206 206-546-0480 www.costco.com Produce, meats & dairy

Costco #19 Bellingham Netra McGrew 4299 Guide Meridian St Bellingham, WA 98226-6475 360-671-6947 www.costco.com Produce, meats & dairy

Costco #64 Tumwater Dave Ryan 5500 Littlerock Rd SW Tumwater, WA 98512-7363 360-357-6580 www.costco.com Produce, meats & dairy

Costco #1086 East Vancouver Ben Tehrani 19610 SE 1st St Camas, WA 98607-7472 360-258-6221 www.costco.com Produce, meats & dairy

Costco #486 Kennewick Shawn Hancock 8505 W Gage Blvd Kennewic, WA 99336-8120 509-737-8861 www.costco.com Produce, meats & dairy

Costco #642 Marysville Shelly Jones 16616 Twin Lakes Ave Marysville, WA 98271-4701 360-652-4532 www.costco.com Produce, meats & dairy

Costco #110 Issaquah Dick Snyder 1801 10th Ave NW Issaquah, WA 98027-5384 425-313-0965 www.costco.com Produce, meats & dairy

Costco #6 Southcenter Tom Olson 400 Costco Drive #150 Tukwila, WA 98188-4808 206-575-9191 www.costco.com Produce, meats & dairy

Costco #66 Spokane II Kelly Frisina 7619 N Division St Spokane, WA 99208-5613 509-466-9668 www.costco.com Produce, meats & dairy

Costco #112 Wenatchee Scott Elliott 375 Highline Dr S East Wenatchee, WA 98802-5344 509-886-0593 www.costco.com Produce, meats & dairy

Costco #61 Federal Way Jeremy Cook 35100 Enchanted Pkwy S Federal Way, WA 98003-8314 253-874-3652 www.costco.com Produce, meats & dairy

Costco #660 Puyallup Eric Johnson 1201 39th Ave SW Puyallup, WA 98373-3803 253-445-7543 www.costco.com Produce, meats & dairy

8A | 2013–2014 Buyer’s Guide

Shop by Company Name Costco #662 Burlington Julie Eringer 1725 S Burlington Blvd Burlington, WA 98223-3223 360-757-5703 www.costco.com Produce, meats & dairy

Costco #95 Tacoma Cindy Petersen 2219 S 37th St Tacoma, WA 98409-7473 253-475-5595 www.costco.com Produce, meats & dairy

CSM Bakery Products Antonia McDonald 1912 Montreal Rd Tucker, GA 30084-5201 253-224-8374 csmbakeryproducts.com Leading Bakery Supplier NA

Costco #670 Spokane Fred Schoenhard 5601 E Sprague Ave Spokane, WA 99212-0826 509-842-0003 www.costco.com Produce, meats & dairy

Costco Business Center Mary Darr 19105 Highway 99 Lynnwood, WA 98036-5228 425-640-7745 www.costco.com Produce, meats & dairy

Custom Gaskets NW Scott Dugaw PO Box 111734 Tacoma, WA 98411-1734 866-944-2653 www.customgasketsnw.com/ Gaskets, hardware & fabrication

Costco #740 Lacey Gail Hibbs 1470 Marvin Rd NE Lacey, WA 98516-3870 360-412-3500 www.costco.com Produce, meats & dairy

Costco Business Center Fife Brent Colby 3900 20Th St E Fife, WA 98424-1818 253-719-1950 www.costco.com Produce, meats & dairy

Costco #747 Woodinville Doug Tisdel 24008 Snohomish Woodinville Rd Woodinville, WA 98072-9743 425-806-7700 www.costco.com Produce, meats & dairy

Craig P. Hayes, Attorney at Law, PS Craig Hayes PO Box 399 Bellingham, WA 98225-0399 360-734-2000 Restaurant attorneys & legal advice

Cyrus O’Leary’s Pies Airway Heights Laura Brown 1528 S Hayford Rd Airway Heights, WA 99001-9404 509-624-5000 www.cyruspies.com Restaurant quality pies

Costco #772 Vancouver James Gay 6720 NE 84th St Vancouver, WA 98665-2016 360-828-2262 www.costco.com Produce, meats & dairy

Crown Distributing Co of Aberdeen, Inc. Dan Tupper 1200 W Heron St Aberdeen, WA 98520-6899 360-532-1061 Beer, domestic & imports

Costco #8 Kirkland Rich Graber 8629 120th Ave NE Kirkland, WA 98033-5865 425-827-1693 www.costco.com Produce, meats & dairy

Crown Distributing LLC Peter Bargreen 17117 59th Ave NE Arlington, WA 98223-4750 425-252-4192 www.crowndistributing.com Beer, domestic & imports

Cyrus O’Leary’s Pies Spokane Barclay Klingel PO Box 19225 Spokane, WA 99219-9225 509-624-5000 www.cyruspies.com Restaurant quality pies D & J Consulting Richard Denson 106 Partrick Ct Sunnyside, WA 98944-1060 509-837-8026 Profit maximization consultants Danta Chase & Co. CPA’s Mark Danta 2720 Rucker Ave Everett, WA 98201-3429 360-435-0612 www.dantachase.com Accounting, CPA & taxes

2013–2014 Buyer’s Guide | 9A

Shop by Company Name Darigold, Inc. Joseph Riley 1130 Rainier Ave S Seattle, WA 98144-2842 206-273-8436 www.darigold.com Fresh, local dairy

Deborah Ward Interiors Deborah Ward 2007 Northwood Ave NE Tacoma, WA 98422-4082 253-927-1224 www.dwardinteriors.com Interior design & décor

Dinerware, Inc. Rob Freytag 400 N 34th St Ste 400 Seattle, WA 98103-8600 206-388-2878 www.dinerware.com POS software & hardware

Dark Moon Artisan Distillery Kathy Alley 1830 Bickford Ave Ste 108 Snohomish, WA 98290-1751 206-595-6262 www.darkmoondistillery.com Spirits, apple vodka

Degginger McIntosh & Associates Dustin Dekle PO Box 1400 Mukilteo, WA 98275-1400 425-740-5200 www.dmainsurance.com Business & commercial insurance

Dining Alliance Rick Wilson 14206 SE 92nd St Newcastle, WA 98059-3460 425-502-1411 www.diningalliance.com Group purchasing organization

DarPro Solutions Brad Fleeman 2041 Marc Ave Tacoma, WA 98421-2945 253-572-3922 www.darlingii.com Grease recycling, Trap Service

Del Real Foods Herb Bowden 11041 Inland Ave Mira Loma, CA 91752-1155 951-681-0395 www.delrealfoods.com Mexican entrees & side dishes

Direct Mail Network Bill Zervis 1729 1st Ave S Seattle, WA 98134-1403 206-623-8337 directmailnetwork.net Print and online marketing

Dart Container Corporation Jonathan Choi 4000 Barranca Pkwy Ste 250 Irvine, CA 92604-1713 949-262-3255 www.dart.biz Paper & plastic foodservice products

Demitri’s Seasonings Demitri Pallis PO Box 84123 Seattle, WA 98124-5423 206-764-6006 www.demitris.com Cocktail mixes & beverages

Direct POS Annemarie Fransk 12926 E Indiana Ave Ste 5 Spokane, WA 99216-2709 509-328-5312 www.directpos.com POS software & hardware

Davis Grimm Payne Marra & Berry Joseph Marra 701 5Th Ave #4040 Seattle, WA 98104-7071 206-447-0182 www.dgpmlaw.com/ Restaurant attorneys & legal advice

Dick’s Restaurant Supply Ed Johnstun 2963 1st Ave S Seattle, WA 98134-1821 206-382-0160 www.dicksrestaurantsupply.com Restaurant & catering equipment

Distant Lands Coffee Cindi Hughes 801 Houser Way N Renton, WA 98057-5506 425-917-2920 www.dlcoffee.com Wholesale coffee & espresso

Dickerson Distributors, Inc. Kevin Dickerson 1313 Meador Ave Bellingham, WA 98229-5803 360-676-1260 www.dickersondistributors.com Beer, spirits & wine

DNR Environmental Solutions, LLC Daniel Dickson 7011 Martin Way E Ste B Olympia, WA 98516-5537 360-491-4984 www.dnrbiz.com Filters oil & Grease

Davis Wright Tremaine LLP Riley Lagesen 1300 SW 5th Ave Ste 2300 Portland, OR 97201-5682 503-778-5201 www.dwt.com Restaurant attorneys & legal advice

10A | 2013–2014 Buyer’s Guide

Shop by Company Name Dr Pepper Snapple Group Debbie Elliott 1927 NE 34th Pl Renton, WA 98056-8017 425-235-0813 www.drpeppersnapplegroup.com/ Non-alcoholic beverage distributor Dr. Pepper/ Seven-Up Bottling Company Eric Merkel 6815 E Mission Ave Spokane, WA 99212-1152 509-328-6984 www.drpeppersnapplegroup.com Non-alcoholic beverage distributor

Dynamik, The Business Experience Melanie Ferrini 615 2nd Ave Ste 720 Seattle, WA 98104-2226 206-686-2525 www.dynamikspace.com Interior design & decorating Eastside Ice Machines Fred Stray 6421 S 143rd St Tukwila, WA 98168-4625 206-248-0770 www.eastsideicemachines.com Ice machine sales

Draft Doctor Dave Whitney PO Box 31024 Portland, OR 97231-0024 800-689-1366 www.draftdoctorllc.com Draft system cleaning & installation

Ecolab Dave Lumberg 31919 1st Ave Ste 100 Federal Way, WA 98003-5258 253-733-3001 www.ecolab.com Dishmachine & cleaning chemicals

Draper Valley Holdings LLC Marc Pritchard PO Box 838 Mount Vernon, WA 98273-0838 360-424-7947 www.drapervalleyfarms.com Local & fresh chicken

Edenholm & Associates Eric Edenholm PO Box 11496 Bainbridge Island, WA 98110-5496 206-245-6401 Accounting, Business taxes, CPA

Duck Delivery of Washington Portland Barry Corno 8448 NE 33rd Dr Portland, OR 97211-2105 503-288-9380 www.duckdelivery.com Fresh produce & eggs

Empire Office Equipment, Inc. Lee Bowman 8300 28th Ct NE Ste 100 Lacey, WA 98516-7126 360-491-1854 www.eoedigital.com Authorized Savin Products Dealer

Employers Unity, LLC Robert Nellans Duck Delivery of Washington, Inc. PO Box 173836 Denver, CO 80217-3836 Sumner 720-484-4838 Derek Reich www.employersunity.com 1509 45th St E Tax management & unemployment Sumner, WA 98390-2201 education 253-891-8918 www.duckdelivery.com Fresh produce & eggs

Equifax Workforce Solutions Sarita Veach 27433 226th Ave SE Maple Valley, WA 98038-8117 425-413-5842 www.equifaxworkforce.com Unemployment cost control ERNWest Federal Way David Swoish PO Box 4417 Federal Way, WA 98063-4417 www.ernwest.com Workers’ compensation claims management ERNWest Olympia David Swoish 1800 Cooper Point Rd SW Ste 22 Olympia, WA 98502-1179 800-433-7601 www.ernwest.com Workers’ compensation claims management ERNWest Spokane David Swoish 421 W Riverside Ave Ste 461 Spokane, WA 99201-0402 800-433-7601 www.ernwest.com Workers’ compensation claims management Essential Baking Co General Manager 1604 N 34th St Seattle, WA 98103-9002 206-545-0444 www.Essentialbaking.Com Bread, Pastries & Crackers Essential Benefits Gordon Kushnick 4010 NE 88th St Seattle, WA 98115-3741 206-465-5019 essential-benefits.com Health Insurance - Employee Benefits

2013–2014 Buyer’s Guide | 11A

Shop by Company Name Essential Foods Adam Hewey 520 S Massachusetts St Seattle, WA 98134-1625 206-545-4194 www.globespun.com Wholesale organic products

Fireguard Extinguisher Service Norman Cole 621 W State St Aberdeen, WA 98520-6028 360-532-4311 www.fireguardextg.com Fire protection service

ezFoodOrder Jim Lange 5614 Alora Loop Anchorage, AK 99504-1050 888-610-3025 myezfoodorder.com Food cost reduction

First Data Bom Lee 6200 S Quebec St Ste 420A Greenwood Village, CO 80111-4720 303-967-5173 www.firstdata.com Credit card processing

Fairplay Commercial Capital LLC Chris Hart 5250 Carillon Point Kirkland, WA 98033-7378 425-922-8473 www.fairplayfunding.com Commercial banking & loans

Fishbowl Marketing Joe Gabriel 44 Canal Center Plz Ste 500 Alexandria, VA 22314-1563 800-836-2818 www.fishbowl.com/washington Online & email marketing

Farmer Brothers Company Mike Dail 8660 Willows Rd NE Redmond, WA 98052-3498 425-883-0530 www.farmerbroscousa.com Wholesale coffee & tea

FloHawks Plumbing and Septic Steve Redford PO Box 73399 Puyallup, WA 98373-0399 253-606-1115 www.flohawks.com Septic & drain cleaning

Fidalgo Bay Coffee David Evans 856 N Hill Blvd Burlington, WA 98233-4640 360-757-8818 www.fidalgobaycoffee.com Wholesale coffee & teas

Food Creativity at Work Renata Bocayuva 1312 S Pearl St Seattle, WA 98108-2336 206-795-3019 www.foodcreativityatwork.com Menu & Recipe Development

Fikes Mark Sims 8041 S 228th St Ste 101 Kent, WA 98032-2919 253-854-2439 www.fikesproducts.com Paper, plastic & cleaning supplies

Food Service Equipment Repair Todd Lachmund PO Box 12224 Mill Creek, WA 98082-0224 206-730-2662 www.fserinc.com Quality, professional, guaranteed repairs

12A | 2013–2014 Buyer’s Guide

Food Services Of America Seattle/Kent Randy Irvine PO Box 3547 Seattle, WA 98124-3547 425-251-3830 www.fsafood.com/main/home.aspx Broadline distributor Food Services Of America Spokane Mike George PO Box 6248 Spokane, WA 99217-6248 509-483-7670 fsafood.com Broadline distributor Food Services, Inc. Sandy Cobbin PO Box 218 Mount Vernon, WA 98273-0218 360-424-5781 www.foodservicesinc.com Broadline distributor, Foodcare Inc Andrew Crawford 455 S 4th St Se 1200 Louisville, KY 40202 888-502-2359 www.foodcare.com Online nutritional analysis Fournier Insurance Solutions Ryan Fornier 5712 Orchard St W University Place, WA 98467-3822 253-473-3010 www.fourniergroup.net Business & commercial insurance Fran’s Chocolates Andrina Bigelow 1300 E Pike St Seattle, WA 98122-4083 206-322-0233 www.franschocolates.com Retail and Wholesale Chocolates

Shop by Company Name Franz Family Bakeries Jim House 110 N Fancher Road Spokane Valley, WA 99212-0850 509-535-7726 www.franzbakery.com Northwest local bakery

Gecko Hospitality Kevin Kalstad 7234 Shag Oak Dr Noblesville, IN 46062-7407 425-224-5095 www.geckohospitality.com Restaurant and Hospitality Recruiting

Graham & Dunn PC Anne Krepick 1420 5th Ave Fl 33 Seattle, WA 98101-4087 206-340-9664 www.grahamdunn.com Food & Beverage Industry Attorneys

Franz Family Bakeries Seattle Division Leslie Beatty PO Box 24327 Seattle, WA 98144-0327 206-322-0931 www.franzfamilybakery.com Northwest local bakery

General Biodiesel, Inc. Zach Shelton 6333 1st Ave S Seattle, WA 98108-3228 206-932-1600 www.generalbiodiesel.com Cooking oil recycler

Granny Lala’s Inc. Lara Weihs PO Box 818 Spanaway, WA 98387-0818 253-961-4928 www.grannylala.com Gluten free bakery

Gerard & Dominque Seafoods Karen Woodard 605 30th St Anacortes, WA 98221-2884 800-454-0023 www.dgseafoods.com Local artisan smokehouse

Gravity Payments Ryan Pirkle 1455 NW Leary Way Ste 200 Seattle, WA 98107-5136 206-388-5900 www.gravitypayments.com Transparent merchant services

Gillespie Insurance Agency George Bryant 4701 SW Admiral Way #11 Seattle, WA 98116-2340 206-624-0880 gillespieinsurance.net/ Business & commercial insurance

Great Western Business Group Tina Anderson 4111 E Madison St PMB 238 Seattle, WA 98112-3241 206-708-7674 Property owner & landlord

Fremont Mischief Mike Sherlock 4509 Interlake Ave N #247 Seattle, WA 98103-8617 206-632-0957 www.fremontmischief.com Distillery & Tasting Room Ganir & Co. Kelvis Quaynor 11927 124th Ave NE Kirkland, WA 98034-8112 425-429-0737 www.ganirco.com Cleaning, janitorial & commercial Garvey Schubert Barer Greg Duff 1191 2nd Ave Ste 1800 Seattle, WA 98101-2996 206-464-3939 www.gsblaw.com Restaurant attorneys & legal advice Gasket Guy of King Co. Inc. Sue White 914 164th St SE Ste B12-156 Bothell, WA 98012-6385 206-491-9535 http://Gasketguyofkingco.com Refrigeration Gaskets, Small Repair

Global Security & Communication, Inc. AJ Gomez 3212 Main St Vancouver, WA 98663-2753 360-693-1900 www.global4security.com Affordable Facility Management!

Golden Distillery, Samish Bay Single Malt Whiskey Jim Caudill 9746 Samish Island Rd Bow, WA 98232-9348 360-542-8332 www.goldendistillery.com Samish Bay Singlemalt Whiskey

Green Air Supply Tom Hoare 216 Puyallup Ave #111 Tacoma, WA 98421-1114 253-226-1596 www.greenairsupply.com Environmental nitrogen supply Green Clean Systems, Inc. Tom Knickerbocker 2915 29th Ave SW #E Tumwater, WA 98512-6101 360-786-9571 www.KnickerbockerMaintenance.com Full service janitorial supply

2013–2014 Buyer’s Guide | 13A

Shop by Company Name Hagen’s of Blaine Steve Hagen 816 Peace Portal Dr Blaine, WA 98230-4010 360-332-5246 www.hagensofblaine.com/ Shipping & receiving services

Hibu Jennie McLaughlin 16201 E Indiana Ave Ste 3180 Spokane, WA 99216-2838 509-954-0777 www.hibu.com Marketing

Insurance Services Group, Inc. Trevor Campbell PO Box 1658 Edmonds, WA 98020-1658 425-775-6446 www.insuranceservicesgroup.com Business & commercial insurance

Hamlin Group, The LLC Larry Hamlin 2980 76th Ave SE Apt 102 Mercer Island, WA 98040-2774 206-948-7424 www.thehamlingroup.net Construction, development & design

HIHIT Pam Moynahan 209 Main Ave S Ste 100 North Bend, WA 98045-8139 877-892-9203 www.hihittrust.com Medical & dental insurance

Insurance Services, Inc. Ron Sarka 100 N Morain St Ste 200 Kennewick, WA 99336-2905 509-735-3333 www.insurance-services.net Business & commercial insurance

Harbor Pacific Bottling - Elma Tim Martin 50 Schouweiler Tract Rd W Elma, WA 98541-9385 360-482-4820 harborpacificbottling.com/ Pepsi beverage distributor

Hollingbery & Son, Inc. Joanne Burckhard PO Box 966 Yakima, WA 98907-0966 509-248-6436 hollingberyandson.com Hops & brewing supplies

Interstack Inc. DJ Norman 1904 9th Ave Seattle, WA 98101-1304 206-826-2216 loyalchannel.com Cloud marketing solutions

Harbor Pacific Bottling Long Beach Tim Martin PO Box 30 Long Beach, WA 98631-0030 360-642-3331 harborpacificbottling.com/ Pepsi beverage distributor

Hospitality Financial & Technology Professionals Greater Puget Sound Chapter Allison Gillette 1000 1st Ave Seattle, WA 98104-1056 800-646-4387 www.hftpwa.org Networking & education association

Interstate Merchant Services Jerry Bohannon 1818 Westlake Ave N Seattle, WA 98109-2777 206-352-3294 www.bankcardprograms.com/ No hidden fees!

HD’s Hospitality, LLC Dick Lowe 3314 199th Ave Ct E Lake Tapps, WA 98391-5805 253-862-7411 Consultant Heartland Payment Systems Jane Hartle 11816 SE 203rd St Kent, WA 98031-1691 360-253-9006 www.heartlandpaymentsystems.com Payment processing, payroll & marketing

14A | 2013–2014 Buyer’s Guide

Inderbitzin, Inc. Glen Inderbitzin 901 Valley Ave NW Puyallup, WA 98371-2517 253-922-2592 x 1023 www.inderbitzin.com Distributor, snacks, jerky & pastries Information Systems & Supplies Tom Potter 816 NE 87th Ave Ste 200 Vancouver, WA 98664-1991 360-693-2325 www.iss4pos.com POS & security systems

Jansen Combustion and Boiler Technologies, Inc. John Van Aelstyn 11335 NE 122nd Way, Suite 275 Kirkland, WA 98034-6943 425-825-0500 www.jansenboiler.com Engineering consulting & services Jones Marketing Company Randy Jones 7536 15th Ave NW Seattle, WA 98117-5409 206-783-6925 www.jonesmarketingcompany.com Tabletop supplies

2013–2014 Buyer’s Guide | 15A

2013–2014 Buyer’s Guide | 19A

Shop by Company Name Jones Supply John Jones 1600 W Lewis St Pasco, WA 99301-5034 509-547-3255 www.jonessupply.com/ Equipment, Smallwares $ Supplies

Kwikpak Fisheries LLC Ruth Carter 2200 Alaskan Way Ste 420 Seattle, WA 98121-1684 206-443-1565 www.kwikpaksalmon.com Smoked Fresh Yukon Salmon

Lease Coach, The Dale Willerton 6080 Center Dr Fl 6 PMB 10048 Los Angeles, CA 90045-9205 800-738-9202 www.theleasecoach.com Lease Consulting for Tenants

K & J Accounting Jason Soper 426 SW 153rd St Burien, WA 98166-2215 206-244-0491 www.kjaccounting.net Accounting, CPA & taxes

L & E Bottling Co., Inc. Paul Lawrence PO Box 11159 Olympia, WA 98508-1159 360-357-3812 olympiapepsi.com/ Pepsi & Dr. Pepper

Legal Plans by Legalshield Ken Mattson 1529 Westwood Ave Wenatchee, WA 98801-1681 877-400-5260 www.kennethmattson.legalshield.com On Call Legal Protection

K & L Distributors, Inc. Tonda LaKous PO Box 9300 Renton, WA 98057-9300 206-808-6000 www.abwholesaler.com/group07/ kldistributors/home Beer, domestic & regional

La Panzanella Antonio Galati 18300 Cascade Ave S Ste 260 Tukwila, WA 98188 206-903-0500 www.lapanzanella.com Italian crackers & crisps

Les Boulangers Associes, Inc. Gerard Simeon 18842 13th Pl S Seatac, WA 98148-2342 206-241-9343 www.lba-inc.com Dough, pastries & pies

Kelly-Mincks Bill Kelly 18800 142nd Ave NE Ste 3B Woodinville, WA 98072-8218 425-481-9036 www.kelly-mincks.com Commercial equipment sales

Lamers’ Specialty Services Jason Lamer 709 222nd St SW Bothell, WA 98021-9727 425-830-4668 http://lamerllc.blog.com/meet-theowners/ Specialty delivery service

Liberty Orchards Aplets & Cotlets Brad Thomas PO Box C Cashmere, WA 98815-0485 509-782-2191 www.libertyorchards.com Aplets & Cotlets manufacturer

Khamu Steve Lipkin 720 W Idaho St Ste 26 Boise, ID 83702-5811 208-345-2250 www.khamu.com POS software & hardware

Law Office of Stephen M Katz Stephen Katz 2101 4th Ave Ste 1900 Seattle, WA 98121-2315 206-525-5500 www.stevekatzlawoffice.com Restaurant attorneys & legal advice

Living Water Pest Control Carolyn Alvarez 6925 Bigelow Gulch Rd Spokane, WA 99217-9625 509-487-3439 livingwaterlawncare.com/insectcontrol Pest prevention

King Beverage Inc. Rochell Cobb 6715 E Mission Ave Spokane, WA 99212-0550 509-444-3700 www.kingbeverage.com Beer, domestic & regional

Law Office Of Stuart A Heller Stuart Heller 1325 4th Ave Ste 940 Seattle, WA 98101-2509 206-623-0579 www.theleasinglawyer.com Industry attorney & lease negotiation

LyfeBank Randy Ray PO Box 697 La Conner, WA 98257-0697 360-466-9100 www.lyfesystems.com Healthcare insurance benefits

20A | 2013–2014 Buyer’s Guide

Shop by Company Name Maitre’D by Posera Jacki King 11057 8th Ave NE Seattle, WA 98125-6103 206-364-8686 www.maitredpos.com Maitre’D serves you better

Mckenzie Chase Management Mike Lancey PO Box 30550 Seattle, WA 98113-0550 206-547-8277 www.mckenziechase.com Tax credit advisors

Minder Meats, Inc. Jim Carlson 4921 Auto Center Blvd Bremerton, WA 98312-3347 360-479-0880 mindermeats.com Locally-sourced beef, pork and poultry

Maletis Beverage Linda Hoffmaster PO Box 3109 Portland, OR 97208-3109 503-735-2351 www.maletis.com Quality, Teamwork, Customer Satisfaction

Mechanical Sales, Inc. Dave Anderson 521 S Brandon St Seattle, WA 98108-2239 206-767-7140 www.mechanicalsales.com Mechanical equipment & supplies

Morton & Associates, LLC Mark Adams 7478 SW Coho Ct Tualatin, OR 97062-9277 253-856-1979 www.foodservice-brokers.com Broker Food & Beverage

Medosweet Farms Dane Hewitt PO Box 749 Kent, WA 98035-0749 253-852-4110 www.medosweet.com Dairy, eggs & juice

Moss Adams Tacoma LLP Roy Cupler 1301 A St Ste 600 Tacoma, WA 98402-4205 253-284-5214 www.mossadams.com Accounting, CPA & taxes

Merrill Lynch Dave Ludwig 1201 Pacific Ave Ste 1800 Tacoma, WA 98402-4311 253-597-8307 www.wealthmanagement.ml.com Employee benefits

Mr Oil Saver Gabe Taylor 8510 N Hill N Dale St Spokane, WA 99208-5810 509-954-5750 www.mroilsaver.com Oil management

MICROS Systems, Inc. Tom Halligan 415 S Brandon St Seattle, WA 98108-2237 206-763-1010 www.micros.com POS for iPad & registers

Ms J’s Environmental Services Inc. Jerita Young 7015 95th Ave SW Lakewood, WA 98498-4056 253-973-8831 Janitorial, sanitation & cleaning

Miller Coors Lara Dunbar 3001 Douglas Blvd Ste 200 Roseville, CA 95661-3809 916-771-6447 www.millercoors.com Beer

Mt. Hood Solutions Co. Mike Mulflur 14546 N Lombard St Portland, OR 97203-6462 503-227-3505 www.mthoodsolutions.com Cleaning chemicals & supplies

Management Concepts William Henkens 8416 NE 121st Pl Kirkland, WA 98034-6027 206-369-0990 www.mgmt-concepts.biz Restaurant rescue, improve profit Manitowoc Ice Machines & Reach-Ins Jim Friar 717 S Lander St Seattle, WA 98134-2008 206-624-4590 www.manitowocice.com Manitowoc wholesaler & distributor Marinelli Shellfish Tessy Alarcon-Poore 2383 S 200Th St Des Moines, WA 98198-5571 206-870-0233 marinellishellfish.com/ Shellfish distributor & marketer MarkeTeam Travis Hartley PO Box 850 Vancouver, WA 98666-0850 360-696-3984 www.marketeamnw.com Commerical Foodservice Equipment Solutions

2013–2014 Buyer’s Guide | 21A

Shop by Company Name National Business System Inc. David Riley 24425 Pacific Hwy S Kent, WA 98032-4079 253-839-9636 www.nbsystems.com POS software & hardware

Northwest Cellars Robert Delf 218 Main St Ste 358 Kirkland, WA 98033-6108 866-421-9463 www.northwestcellars.com Private label wines

Northwest Pharmacy Services Anja Kraemer 2479 Griffin Ave Ste 102 Enumclaw, WA 98022-2409 360-802-3770 www.nwpsrx.com Pharmacy & benefit management

National Purchasing Partners Darrin Helfrecht 1100 Olive Way Ste 1020 Seattle, WA 98101-1844 206-625-7429 www.mynpp.com Strategic procurement & distribution

Northwest Commercial Kitchen Repair Jerry Fox PO Box 48625 Spokane, WA 99228-1625 509-723-1374 http://commercialkitchenrepairnw. com Commercial equipment repair

Northwest Seafood Processors, Inc. Eric Mullet 206 SW Michigan St Seattle, WA 98106-1908 206-762-7256 Custom seafood processor

Natural Wave-RC, Inc. Bob Bisordi PO Box 447 Kent, WA 98035-0447 253-395-9266 naturalwavejuice.com/ Non-alcoholic beverage distributor New Systems Laundry Portland Lyle Christman 432 NE 10th Ave Portland, OR 97232 503-232-8181 www.newsystemlaundry.com Uniforms and linen cleaning services New Systems Laundry Tukwila Lyle Christman 12068 Interurban Ave Tukwila, WA 98168 800-958-6920 www.newsystemlaundry.com Uniforms and linen cleaning services Nicholson & Associates Insurance Olympia Karen Miltenberger 1802 Black Lake Blvd SW Ste 301 Olympia, WA 98512-5665 360-352-8444 www.nicholson-insurance.com Business & commercial insurance

22A | 2013–2014 Buyer’s Guide

Northwest Fire Systems Mary Potter 7815 S 180th St Kent, WA 98032-1050 206-772-7502 www.nwfiresystems.com Fire protection service Northwest Foodservice Show Orran Greiner 8565 SW Salish Ln Ste 120 Wilsonville, OR 97070-6901 503-582-9482 www.nwfoodserviceshow.com Tradeshow supplies & products Northwest Kitchen Exhaust Cleaning Matt Williams PO Box 25579 Federal Way, WA 98093-2579 206-948-6288 www.nwkec.com Hood cleaning & service Northwest Loss Prevention Consultants Douglas Rector PO Box 3142 Renton, WA 98056-0007 425-271-0312 www.nwlpc.com Pre-employment screening & mystery shopping

NSM Music, Inc. Bob Cooney 447 W Fullerton Ave Elmhurst, IL 60126-1404 630-279-2244 www.ownyourjukebox.com/ Jukebox & music entertainment Nxgen Payment Services Michael Jaffe 940 Spokane Ave Whitefish, MT 59937-2931 406-250-1453 www.nxgen.com POS, credit & debit transactions Odom Corporation Dale Piper 10500 NE 8th St Ste 200 Bellevue, WA 98004-4345 425-456-3513 www.odomcorp.com Premier wholesale beverages Odom Corporation Dale Piper S 4122 Grove Rd Spokane, WA 99224-5326 509-458-4100 x 2110 www.odomcorp.com Premier wholesale beverages Olsen Real Estate Associates Bruce Helm 5447 Leary Ave NW Ste B Seattle, WA 98107-4011 206-782-6021 Property management & brokers

Shop by Company Name Olympic Distributing Company Joe Gladfelter 82 S Bayview Ave Port Angeles, WA 98362-8605 360-452-8966 Beer, domestic & regional Olympic Restaurant Equipment Eric Schwartz PO Box 3461 Sequim, WA 98382-5030 360-582-1050 www.OlympicRestaurantEquipment.com Equipment sales & supplies On Deck Capital Eitan Smilchensky 155 E 56th St New York, NY 10022-2708 888-701-4390 www.ondeckcapital.com Small business loans One To 1 Marketing Serge Randolphe 1250 West Ave Apt 8I Maimi Beach, FL 33139-4331 781-983-4120 www.oneto1marketing.com Restaurant Marketing Oregon Hood Cleaning Robert Bambrick PO Box 172 Lincoln City, OR 97367-0172 877-493-1163 www.oregonhoodcleaning.com Certified hood cleaning Oregon Point of Sale & Surveillance Systems Andrew Schlick 8152 SW Hall Blvd Ste 128 Beaverton, OR 97008-6415 503-646-1383 www.oregonpos.com Digital Dining POS Systems

P.A.T. Ferguson Consulting Patty Ferguson 3800A Bridgeport Way W Ste 300 University Place, WA 98466-4416 253-566-3698 www.dramshopexpertwitness.com Liquor training & compliance

Pastry Smart Marc Rosenberg 1100 S Amphlett Blvd San Mateo, CA 94402-1969 650-384-0596 www.pastrysmart.com Wholesale bakery

Pacific Commercial Brokers Tom O’Brien 221 S 28th St Ste 103 Tacoma, WA 98402-2726 253-507-5442 www.pacificcommercialbrokers.com Buy, sell & valuation

PCI - Professional Claims Intervention LLance Kezner 2050 112th Ave NE Ste 115 Bellevue, WA 98004-2905 425-373-4982 www.pcinc.com Workers’ compensation management

Pacific Hospitality Development, LLC David Kwok PO Box 2004 Auburn, WA 98071-2004 206-898-6611 Hospitality consulting services Pacific NW Baking Co. John Pokorny PO Box 890 Sumner, WA 98390-0160 253-863-0373 www.pnwb.com McDonald’s hamburger buns Pacific Wine & Spirits Katelyn Tupper 6100 Carillon Pt Kirkland, WA 98033-7451 425-629-2100 www.southernwine.com Spirits distributor Parker, Smith & Feek, Inc. Nick Montera 2233 112Th Ave NE Bellevue, WA 98004-2936 425-709-3600 www.psfinc.com Business & commercial insurance

Peninsula Bottling Company Freia Otterstetter 311 S Valley St Port Angeles, WA 98362-2257 360-457-3383 www.peninsulabottlingcompanyincofportangeles.ylsonline.com/ Non-alcoholic beverage distributor Pepsi-Cola Bottling Co. Erik Bjerkman 219 S Timm Rd Ridgefield, WA 98642-3343 360-696-0766 www.corwinbevco.com Non-alcoholic beverage distributor PepsiCo Jeff Thomson 2300 26th Ave S Seattle, WA 98144-5339 425-424-3669 www.pepsi.com/ Non-alcoholic beverage distributor Performance Reps NW Jeff Cunningham PO Box 971 Vashon, WA 98070-0971 206-463-6565 www.prnw.com Manufactures’ Representative Foodservice Equipment

2013–2014 Buyer’s Guide | 23A

Shop by Company Name Personal Touch, The Georgia Bruce 6855 W Clearwater Ave Ste L Kennewick, WA 99336-1720 509-735-9052 www.personaltouchjanitorial.com/ Janitorial, sanitation & cleaning

Poached Jobs Kirk Thornby 3664 SE Henderson St Portland, OR 97202-8342 503-810-7420 www.poachedjobs.com Providing the Best Jobs in Seattle

Proximo Spirits Matt McCarthy 9611 39th Ave SW Seattle, WA 98136-2800 206-854-7818 www.proximospirits.com Supplier, spirits & liquor

Personnel Management Systems, Inc. Jack Goldberg 8259 122nd Ave NE Ste 300 Kirkland, WA 98033-8029 425-576-1900 x 203 www.hrpmsi.com Human resources Outsourcing

Point of Solutions Anne Tipper 4518 Kennedy Ave SE Auburn, WA 98092-8701 253-332-3468 www.pointofsolutions.net POS software & hardware

Puget Sound Energy Tianna Byrtus PO Box 90868 PSE-11N Bellevue, WA 98009-0868 425-462-3657 www.pse.com Electric & gas utility

Powers Candy & Nut Co. Robert Thayer PO Box 6525 Spokane, WA 99217-0909 509-489-1955 www.powerscandy.com Wholesale trail mix manufacturer

QponText.com Tom Frister 1128 Columbia Trail Blvd Richland, WA 99352-4856 800-650-5803 www.qpontext.com Mobile marketing

Peterson Sullivan LLP Brett Rice 601 Union St Ste 2300 Seattle, WA 98101-2317 206-382-7777 www.pscpa.com Accounting, CPA & taxes

Pro-Pacific Agents Robin Oury 8802 122nd Ave NE Kirkland, WA 98033-5828 425-827-7279 www.pro-pacific.com Foodservice equipment manufacturers

Quantum Law, PLLC Brock Gavery 3418 NE 65th St Ste A Seattle, WA 98115 206-673-7163 www.quantumlaw.net/ Attorney

Pirq Keegan Hall 811 Kirkland Ave Ste 200 Kirkland, WA 98033-8140 425-658-7697 www.pirq.com Mobile marketing

Prodigy Arrow Louis Huang 417 W 1st Ave #3A Spokane, WA 99201-6001 509-570-4665 prodigyarrow.com/ Audio & visual rentals

Plese Printing & Marketing Kim Plese 4201 E Trent Ave Spokane, WA 99202-4430 509-534-2355 www.pleseprint.com Digital & color printing

Profitech-NW Jake DeWitt 1324 N Liberty Lake Rd Ste 129 Liberty Lake, WA 99019-8523 509-688-7959 www.profitechpos-nw.com/ Point of sale systems

Peterson Company, The Lynn Throssel 1102 D St NE Auburn, WA 98002-4015 253-735-0313 www.petersoncheese.com Specialty cheese & charcuterie

24A | 2013–2014 Buyer’s Guide

R & T Hood and Duct Services Kim Yanick 6100 12th Ave S Seattle, WA 98108-2702 206-726-0940 www.rthood.com Fire suppression & hood cleaning Ralph Wells Landscaping Ralph Wells 32925 SE Issaquah Fall City Road Fall City, WA 98024-5704 425-222-6266 www.ralphwellslandscaping.com Landscape design & installation

Shop by Company Name RE.PC Steve Hess 1565 6th Ave S Seattle, WA 98134-1630 206-623-9151 www.repc.com Computers, recycle & repair

Restaurant Seminar Institute Ed Hynes PO Box 308 Edmonds, WA 98020-0308 800-526-5798 www.restaurantseminars.com Accounting, CPA & taxes

Robinson Maurer Welts, Inc. Chris Gibbon 1700 Westlake Ave N Ste 724 Seattle, WA 98109-3068 206-269-5200 www.robinson-ins.com Business & commercial insurance

Reality Check Mystery Shoppers Ross Thomas PO Box 70366 Seattle, WA 98127-0366 206-364-9004 www.rcmysteryshopper.com web-based mystery shopping

Restaurant Solutions Kathy Groff 9102 12th Ave NE Seattle, WA 98115-2828 206-522-5574 www.restaurantsolutionsnw.com/ Planning, organizing & staffing

Roller & Associates Mike Roller 3625 Woodland Park Ave N Seattle, WA 98103-7905 206-547-3555 rollerandassociates.com Commercial equipment sales

Reliable Construction Cathy Nishikawa 3210 162 Pl SE Bellevue, WA 98008-5739 425-644-0100 Construction, development & design

Restaurant Solutions Inc. (RSI) Blair Lowery 750 W Hampden Ave Ste 500 Englewood, CO 80110-2166 303-458-1204 www.restacct.com Operational and financial management

Rottles Clothing and Shoes John Rottle 226 E Main Auburn, WA 98002-5409 253-833-2750 www.rottlesclothing.com Retail clothing & shoes

Republic Services Anthony Massey 54 S Dawson St Seattle, WA 98134-2425 206-332-7738 www.republicservices.com Composting, recycling & waste removal Restaurant Design and Sales, LLC Frederick Lillian 1813 130th Ave NE Ste 220 Bellevue, WA 98005-2240 425-881-1010 www.restaurantdesignandsales.com Equipment, Sales & Design Restaurant Group, Inc. Arnold Shain 10104 NE 38Th Ct Kirkland, WA 98033-7881 206-679-1037 www.restaurantgroup.com Developing, repositioning & hiring consultants

Restaurant Tech, Inc. Todd Edman 132 E Broadway Ste 536 Eugene, OR 97401-3176 541-430-6861 www.waitrainer.com Online restaurant training Retail Profit Systems Stew Whitman 5361 Bierson Way Central Point, OR 97502-3283 503-422-7577 www.retailprofitsystems.com ATM machine distributor Rikki USA Inc Yasuyuki Terada 14590 NE 95th St Redmond, WA 98052-2550 425-881-6881 www.rikkirikki.com Salad dressing & sauces

Royal Cup Coffee Chris Campbell 20222 87th Ave S Kent, WA 98031-1280 800-366-5836 www.royalcupcoffee.com Wholesale coffee & teas Rub With Love Spice Rub Carol Baush 2030 5Th Ave Seattle, WA 98121-2505 206-448-1193 www.tomdouglas.com Easy and delicious Safety Northwest Joe Mullens 12172 SW Morning Hill Dr Tigard, OR 97223-1878 503-709-7129 www.safetynorthwest.org Claims management & training

2013–2014 Buyer’s Guide | 25A

Shop by Company Name Schubert Floorcovering Co. Greg Schubert 8305 7th Ave S Seattle, WA 98108-4334 206-762-2300 www.schubertfloorcovering.com Commercial floor installers

Service Linen Supply Bob Raphael PO Box 957 Renton, WA 98057-0957 425-255-8686 x 147 www.servicelinen.com Linen supplies & cleaning

Smith & Greene Company Garrett Mullen 19015 66th Ave S Kent, WA 98032-2181 425-656-8000 www.smithandgreene.com We’re exceptional, not acceptable

Seattle Restaurant Store William Green 14910 Aurora Ave N Shoreline, WA 98133-6528 206-362-4900 www.srscooks.com Best Staff in Washington

SESAC Susan Edwards 55 Music Sq E Nashville, TN 37203-4324 615-320-0055 www.sesac.com Music licensing & management

Seattle Times Steve Simmons 1000 Denny Way Seattle, WA 98109-5340 206-464-2111 www.seattletimescompany.com/ advertise Advertising

Shinpaugh Law Erika Shinpaugh 15600 NE 8th St Ste B1-316 Bellevue, WA 98008-3927 206-434-1968 www.shinpaughlaw.com Beverage & hospitality industry defense

Smith Fire Systems Management, LLC Bill Davidson 1106 54th Ave E Tacoma, WA 98424-2733 253-255-2000 www.smithfiresystems.co Fire suppression systems

SelbySoft, Inc. Mike Spence 8326 Woodland Ave E Puyallup, WA 98371-5535 253-845-8487 www.selbysoft.com Point of sale systems

SILVER MARK, INC. Ronald Rodgers 16398 NE 85Th St Ste 100 Redmond, WA 98052-3555 425-882-9418 www.silvermarkinsurance.com Business & commercial insurance

Self Storage of Spokane Ron Jackson 815 E Rosewood Ave Spokane, WA 99208-5507 509-456-7368 www.selfstoragespokane.com/ Self storage & supply

SkyFu Todd Spaits 534 16th Ave W Kirkland, WA 98033-4826 206-499-2879 www.skyfu.com Web reputation manager

SeQuential Pacific Biodiesel Brad Marluke 4735 Turner Rd SE Salem, OR 97317-9307 503-954-2154 www.encoreoils.com Used cooking oil recycler

Slip Safe Tile Ron Leonard PO Box 8304 Spokane, WA 99203-0304 206-418-8083 www.slipsafetile.com Anti-slip floor chemical

26A | 2013–2014 Buyer’s Guide

Smithco Meats Inc. Jay Keener 15509 Main St E Sumner, WA 98390-2643 253-863-5157 www.smithcomeats.com Wholesale meat & poultry Snapper Shuler Kenner Insurance Bob Hagedorn 501 Front Street Lynden, WA 98264-0551 360-354-4488 www.sskinsurance.com Business & commercial insurance Snohomish County PUD John Petosa PO Box 1107 Everett, WA 98206-1107 425-783-8290 www.sonpud.com Electric utility provider Snorkel Stove Company Tom Hellman 4216 6th Ave S Seattle, WA 98108-1701 206-340-0981 www.snorkel.com Wood fired hot tubs

Shop by Company Name Sonofresco Robert Penrose 1365 Pacific Dr Burlington, WA 98233-3128 360-757-2800 www.sonofresco.com Tabletop coffee roaster

Spokane Produce Craig Higashi 1905 S Geiger Blvd Spokane, WA 99224-5411 509-455-8970 www.spokaneproduce.com Wholesale fruit & vegetables

Sprague Pest Solutions - Tacoma Salli Lawrence PO Box 2222 Tacoma, WA 98401-2222 253-272-4400 www.spraguepest.com Pest prevention & protection

Sonoma Vinegar Works Karen Fahden 5300 Mt Home Ranch Road Calistoga, CA 94515 707-942-2740 www.sonomavinegar.com Premium specialty vinegars

Spokane Restaurant Equipment, Inc. Mike Schneider 1750 E Trent Ave Spokane, WA 99202-2943 509-534-5500 www.sporest.com Commercial equipment sales

Starlight Desserts, Inc. Emily Brune 2001 W Garfield St Ste C92 Seattle, WA 98119-3119 206-284-8770 www.starlightdesserts.com Wholesale desserts

Sound Commercial Capital Group, Inc. Brett Smith 5400 Carillon Pt Kirkland, WA 98033-7357 206-707-8488 www.soundcommercialcapitalgroup.com Capital, loans & refinance

Spokane Sizzle Jeanette Dunn PO Box 518 Coeur D Alene, ID 83816-0518 509-951-9233 www.spokanesizzle.com Marketing Magazine Spokane Guide

Splango Media LLC Mate Hollos 1001 4th Ave Flr 44 Seattle, WA 98104-1119 360-556-4330 www.splango.com Social media & marketing

Spot Check, Inc. Lynn Bolgen PO Box 22051 Seattle, WA 98122-0051 509-649-2443 www.spotck.com Food allergey training

Spokane Booth & Table Leon Hoots 2704 N Hogan St Ste 4 Spokane, WA 99207-4979 509-484-2370 www.spokaneboothandtable.com Second generation custom manufacturer

Sprague Pest Solutions - Seattle AJ Treleven 1136 Poplar Pl S Seattle, WA 98144-2834 206-323-5660 www.spraguepest.com Pest prevention & protection

Spokane Federal Credit Union Susan Cerutti-Jensen 601 W Mallon Ave Spokane, WA 99201-2100 509-328-2900 www.spokanefederal.com Credit union

Sprague Pest Solutions Spokane Thom Steiger 2014 W 6Th Ct Spokane, WA 99201-5613 509-747-6103 www.spraguepest.com Pest prevention & protection

Stein Distributing, Inc. Mark Stewart 5408 NE 88Th St Ste B101 Vancouver, WA 98665-0990 360-693-8251 www.csteindist.com Beer, wine & spirits Steve’s Hot Smoked Cheese & Salmon Steve Shindle 26806 166th St E Buckley, WA 98321-9199 360-829-2244 Smoked cheese & salmon Stonebraker McQuary Agency Group, Inc. Aaron Meldrum 1401 E 57th Ave Spokane, WA 99223-6621 509-755-4500 www.stonebrakermcquary.com Business insurance & investments Sunrise Bagels & More Donna Kosterow PO Box 61649 Vancouver, WA 98666-1649 360-567-0567 www.sunrisebagels.com Wholesale bread & bagels

2013–2014 Buyer’s Guide | 27A

Shop by Company Name Superior Linen Service Rusty Hersey 1012 Center St Tacoma, WA 98409-8033 253-383-2636 www.suplinen.com Linen supplies & cleaning

TheBrownLounge.com Holly Brown 4701 SW Admiral Way Ste 365 Seattle, WA 98116-2340 206-465-3249 www.thebrownlounge.com Social & online marketing

TSYS Merchant Services Joe Basura 13023 NE Highway 99 Ste 7-28 Vancouver, WA 98686-2767 360-771-0556 www.tsysmerchantsolutions.com Payment processing solutions

Sysco Seattle Inc. Matthew Myers PO Box 97054 Kent, WA 98064-9754 206-721-5750 www.syscoseattle.com Broadline distributor

Thin Pig Media Greg Gillard 36116 SE Turnberry St Snoqualmie, WA 98065-8718 425-246-7893 www.thinpigmedia.com Social media & marketing

TwinStar Credit Union Matt Devlin PO Box 718 Olympia, WA 98507-0700 360-357-9917 www.twinstarcu.com Commercial refinance & loans

Sysco Spokane Inc. Kevin Pribilsky 300 N Baugh Way Post Falls, ID 83854-5224 208-777-9511 www.sysco.com Broadline distributor

Third Eye Imaging Sharon Uhlig 8414 Zircon Dr SW Lakewood, WA 98498-5125 360-981-5379 www.thirdeye-imaging.com Commercial photography

Urban Cultivator Don Nataros PO Box 86 North Bend, WA 98045-0086 425-221-6472 http://www.urbancultivator.net Grow fresh herbs and microgreens

TalkToThe Manager, Inc John Washam 37 103rd Ave NE # 207 Bellevue, WA 98004-4970 888-602-3206 www.talktothemanager.com Customer feedback via text

Tomlinson Linen Service Timothy Tomlinson 2902 S 12Th St Tacoma, WA 98405-2539 253-627-1177 www.tomlinsonlinenservice.com Linen supplies & cleaning

URM Food Service Larry Ferrante 7511 N Freya St Spokane, WA 99217-8043 509-467-2797 www.urmfoodservice.com Wholesale food supplier

Taylor Insurance Agency Dan Fortune 20315 19th Ave NE Shoreline, WA 98155-1214 206-363-1504 www.mywebg.com Hospitality Industry Insurance Experts

Tony’s Fine Foods Randy Frisk 759 S 74th Pl Ridgefield, WA 98642-7104 360-857-3035 www.tonysfinefoods.com Specialty broadline distributor

US Foods Fife Rod Chinery 2204 70th Ave E Ste 100 Fife, WA 98424-3612 253-620-9000 www.usfoods.com Broadline distributor

The Partners Group Bill Baldwin PO Box 1848 Bellevue, WA 98009-1848 425-455-5640 www.baldwinRGI.com Benefit consulting & management

Trigg Insurance Agency Tom Trigg PO Box 509 Vashon, WA 98070-0509 206-463-7411 www.trigginsurance.com Business & commercial insurance

US Linen & Uniform Cory Van Winkle 1106 Harding St Richland, WA 99352-4214 509-946-6125 www.Uslinen.Com Uniforms, apparel & cleaning services

28A | 2013–2014 Buyer’s Guide

Shop by Company Name VGM Client Rewards Keith Kilgore 632 Roosevelt Ave Cuyahoga Falls, OH 44221-2418 330-351-4473 www.vgmclientrewards.com Rebate data contract purchasing

Waddell & Reed Nancy Cross 4002 Tacoma Mall Blvd Ste 104 Tacoma, WA 98409-7702 253-474-9555 x 328 www.waddell.com Financial planning & investments

WhitField United - Leavitt Rob Knode 108 Ohio St Bellingham, WA 98225-4535 800-726-8771 www.whitfields.com Insuring Confidence

VIA 121 Inc Ken Pawlak 11335 NE 122nd Way Ste 105 Kirkland, WA 98034-6933 425-312-3411 www.via121.com Increases sales and profits

Washington State Beef Commission Rob Noel 14240 Interurban Ave S Ste 224 Tukwila, WA 98168-4660 206-444-2902 www.wabeef.org Beef promotion resource

Wiegardt Brothers Fritz Wiegardt PO Box 309 Ocean Park, WA 98640-0309 360-665-4111 Fresh oyster packer

ViableWare Kevin Britt 12220 113th Ave NE Ste 210 Kirkland, WA 98034-6950 206-516-6100 www.viableware.com Designs & builds electronic tickets Vias Imports, Ltd Chris Zimmerman 875 6th Ave Rm 2200 New York, NY 10001-3565 212-629-0200 www.viaswine.com Italian wine & spirits Voeller & Associates Doug Voeller 4723 Lakehurst Ln Bellevue, WA 98006-2651 425-644-7432 www.voeller.com Commercial equipment sales VOSK International Co. Hrach Voskanyan 3526 168TH AVE NE Bellevue, WA 98008-6170 425-985-1236 www.voskinc.com Liquor & Wine, Importer & Distributor W.O.W. Distributing Inc Aaron Winsor 4424 Chenault Beach Rd Suite B Mukilteo, WA 98275-5050 425-315-8815 www.wowdistributing.com Pulltabs & promotional merchandise

Welding Shop, Inc. William Kramer 939 NW 14th St North Bend, WA 98045-9404 425-888-0911 www.theweldingshopinc.com Welding, fabricating & repair West Coast Cash Register System Craig Potter 9922 E Montgomery Dr Ste 1 Spokane, WA 99206-4158 509-921-5505 www.wccrsystems.com Cash registers & POS systems WestCoast Contracting, Inc. Tim Modine 219 SW 41st St Renton, WA 98057-4930 425-207-5050 www.westcoastbuilds.com Commercial construction & remodel Wheat & Associates Insurance Derek Collett PO Box 3548 Spokane, WA 99220-3548 509-922-2937 www.wheatinsurance.com Business & commercial insurance

Wine World & Spirits David LeCaire 400 NE 45th St Ste 130 Seattle, WA 98105-6165 206-402-6086 www.wineworldspirits.com Wine, spirits & liquor WompMobile Madison Miner 114 E Chestnut St Bellingham, WA 98225-5601 360-329-2653 www.womple.com Mobile app & website developer WRA Retrospective Rating Program Jessica Woods 510 Plum St SE Ste 200 Olympia, WA 98501-1587 360-956-7279 www.WRAhome.com Retro & workers’ compensation Young’s Columbia Wine Company Dean Carr 3808 N Sullivan Rd Bldg 2 Ste D Spokane, WA 99216-1608 509-893-4465 www.columbia-dist.com Supplier, spirits & liquor, Mobile marketing

2013–2014 Buyer’s Guide | 29A

Shop by Category Apparel, Uniforms & Footwear

ALSCO/ American Linen Spokane........2A ALSCO/ American Linen Tacoma.........2A Chef Works...........................................5A Color Graphics Screenprinting & Deer Creek Awards.......................................6A New Systems Laundry Portland........22A New Systems Laundry Tukwila..........22A Rottles Clothing and Shoes................25A Service Linen Supply..........................26A Superior Linen Service.......................28A Tomlinson Linen Service....................28A US Linen & Uniform...........................28A

Chemical, Cleaning Supplies and Services

DNR Environmental Solutions, LLC...10A Ecolab..................................................11A Fikes....................................................12A Green Clean Systems, Inc..................13A Ms J’s Environmental Services Inc.....21A Mt. Hood Solutions Co.......................21A Northwest Kitchen Exhaust Cleaning.... ............................................................22A Personal Touch, The...........................24A

Equipment & Supplies

3Wire Restaurant Appliance................2A Accent Table Lighting Company..........2A Bargreen-Ellingson Spokane................3A Bargreen-Ellingson Tacoma.................3A Dart Container Corporation...............10A Dick’s Restaurant Supply....................10A Eastside Ice Machines........................11A Jansen Combustion and Boiler Technologies, Inc................................14A Jones Marketing Company................14A Jones Supply.......................................14A Kelly-Mincks........................................20A Manitowoc Ice Machines & Reach-Ins. 21A MarkeTeam........................................21A Olympic Restaurant Equipment........23A Retail Profit Systems..........................25A Seattle Restaurant Store ...................26A Smith & Greene Company.................26A Snorkel Stove Company.....................26A Sonofresco..........................................27A Spokane Restaurant Equipment, Inc..... ............................................................27A Urban Cultivator.................................28A

30A | 2013–2014 Buyer’s Guide

Food & Beverage Supplies & Distributors

AB Foods, LLC.......................................2A Alaskan Leader Seafoods.....................2A Angus Meats, Inc..................................3A Anheuser Busch Companies................3A Arbor Crest Wine Cellars......................3A Barnes & Watson Fine Teas.................3A Bavarian Meat Products, Inc...............3A Boyd Coffee Company ........................4A Boyd Coffee Spokane...........................4A Bread Garden LTD................................4A Bremerton Bottling Co.-Pepsi Cola......4A Caffe Appassionato Seattle..................4A Caffe D’Arte, LLC...................................4A Cash & Carry Smart Foodservice.........4A Charlie’s Produce..................................5A Charlie’s Produce Spokane..................5A Choice Organic Teas.............................5A Chukar Cherry Company......................5A CJ Foods Annie Chuns All Natural.......5A Clement Pappas & Co., Inc..................5A Click Wholesale Distributing................5A Coca-Cola Foodservice.........................5A Coca-Cola Refreshments......................5A Coeur d’Alene French Baking Company ..............................................................6A Coffee Fest............................................6A Columbia Distributing Co., Inc.............6A Consolidated Food Management.......6A Corfini Gourmet Seattle.......................6A Costco #1 Seattle..................................6A Costco #1013 Union Gap.....................6A Costco #1029 Covington......................6A Costco #103 Clarkston.........................8A Costco #106 Aurora Village..................8A Costco #1086 East Vancouver.............8A Costco #110 Issaquah..........................8A Costco #112 Wenatchee......................8A Costco #114 Everett.............................8A Costco #13 Silverdale...........................8A Costco #19 Bellingham........................8A Costco #486 Kennewick.......................8A Costco #6 Southcenter.........................8A Costco #61 Federal Way......................8A Costco #624 Gig Harbor.......................8A Costco #639 Sequim............................8A Costco #64 Tumwater..........................8A Costco #642 Marysville........................8A Costco #66 Spokane II..........................8A Costco #660 Puyallup...........................8A

Costco #662 Burlington........................8A Costco #670 Spokane...........................9A Costco #740 Lacey................................9A Costco #747 Woodinville.....................9A Costco #772 Vancouver.......................9A Costco #8 Kirkland................................9A Costco #95 Tacoma..............................9A Costco Business Center........................9A Costco Business Center Fife.................9A Crown Distributing Co of Aberdeen, Inc ...............................................................9A Crown Distributing LLC........................9A CSM Bakery Products...........................9A Cyrus O’Leary’s Pies Airway Heights..... ..............................................................9A Cyrus O’Leary’s Pies Spokane..............9A Darigold, Inc..........................................9A Dark Moon Artisan Distillery.............10A Del Real Foods....................................10A Demitri’s Seasonings..........................10A Dickerson Distributors, Inc.................10A Distant Lands Coffee..........................10A Dr Pepper Snapple Group..................10A Dr. Pepper/ Seven-Up Bottling Company ............................................................11A Draper Valley Holdings LLC................11A Duck Delivery of Washington Portland. ............................................................11A Duck Delivery of Washington, Inc. Sumner...............................................11A Essential Baking Co............................11A Essential Foods...................................11A Farmer Brothers Company................12A Fidalgo Bay Coffee..............................12A Food Services Of America - Seattle/Kent ............................................................12A Food Services Of America - Spokane.... ............................................................12A Food Services, Inc...............................12A Fran’s Chocolates...............................12A Franz Family Bakeries.........................12A Franz Family Bakeries Seattle Division.. ............................................................13A Fremont Mischief...............................13A Gerard & Dominque Seafoods..........13A Golden Distillery, Samish Bay Single Malt Whiskey .............................................13A Granny Lala’s Inc.................................13A Green Air Supply................................13A Hagen’s of Blaine................................13A Harbor Pacific Bottling - Elma............14A

Harbor Pacific Bottling Long Beach....... ............................................................14A Hollingbery & Son, Inc.......................14A Inderbitzin, Inc....................................14A K & L Distributors, Inc.........................20A King Beverage Inc...............................20A Kwikpak Fisheries LLC........................20A L & E Bottling Co., Inc.........................20A La Panzanella......................................20A Les Boulangers Associes, Inc..............20A Liberty Orchards Aplets & Cotlets.....20A Maletis Beverage...............................21A Marinelli Shellfish...............................21A Medosweet Farms.............................21A Miller Coors........................................21A Minder Meats, Inc..............................21A National Purchasing Partners............22A Natural Wave-RC, Inc.........................22A Northwest Cellars...............................22A Northwest Seafood Processors, Inc...... ............................................................22A Odom Corporation.............................22A Odom Corporation.............................22A Olympic Distributing Company.........22A Pacific NW Baking Co.........................23A Pacific Wine & Spirits.........................23A Pastry Smart.......................................23A Peninsula Bottling Company.............23A PepsiCo...............................................23A Pepsi-Cola Bottling Co........................23A Peterson Company, The.....................24A Powers Candy & Nut Co.....................24A Proximo Spirits...................................24A Rikki USA Inc.......................................25A Royal Cup Coffee................................25A Rub With Love Spice Rub...................25A Smithco Meats Inc.............................26A Sonoma Vinegar Works.....................27A Spokane Produce...............................27A Starlight Desserts, Inc.........................27A Stein Distributing, Inc.........................27A Steve’s Hot Smoked Cheese & Salmon. ............................................................27A Sunrise Bagels & More.......................27A Sysco Seattle Inc.................................28A Sysco Spokane Inc..............................28A Tony’s Fine Foods...............................28A URM Food Service..............................28A US Foods Fife......................................28A Vias Imports, Ltd................................29A Voeller & Associates...........................29A VOSK International Co.......................29A

Wiegardt Brothers..............................29A Wine World & Spirits.........................29A Young’s Columbia Wine Company....29A

Maintenance, Repairs and Service

1 Call Restaurant Services....................2A Alpha Ecological Pest Control..............2A Apex Fire Control . ...............................3A BAI Environmental Services.................3A Case Parts NW......................................4A Complete Restaurant Repair...............6A Custom Gaskets NW............................9A Draft Doctor........................................11A Fireguard Extinguisher Service..........12A FloHawks Plumbing and Septic.........12A Food Service Equipment Repair........12A Gasket Guy of King Co. Inc.................13A General Biodiesel, Inc........................13A Living Water Pest Control..................20A Mechanical Sales, Inc.........................21A Mr Oil Saver........................................21A Northwest Commercial Kitchen Repair. ............................................................22A Northwest Fire Systems.....................22A Oregon Hood Cleaning......................23A Schubert Floorcovering Co................26A Slip Safe Tile........................................26A Smith Fire Systems Management, LLC.. ............................................................26A Sprague Pest Solutions - Seattle........27A Sprague Pest Solutions - Spokane.....27A Sprague Pest Solutions - Tacoma......27A WestCoast Contracting, Inc...............29A

SkyFu...................................................26A Splango Media LLC.............................27A Spokane Sizzle....................................27A TalkToThe Manager, Inc.....................28A TheBrownLounge.com......................28A Thin Pig Media....................................28A VIA 121 Inc..........................................29A WompMobile.....................................29A

Professional Services

A Place of Hospitality ..........................2A Airfactz Screening & Reporting Services ..............................................................2A Alexa Milton Interior Design, Inc.........2A Alki West, Inc........................................2A American Express, Establishment Services.................................................2A American Underwriters Insurance......2A AMP Services LLC.................................2A Approach Management Services........3A Axxya Systems Nutrition Analysis........3A Baker Commodities Seattle.................3A Baker Commodities Spokane Valley..... ..............................................................3A Batali Associates...................................3A Bell-Anderson Insurance......................3A Bell-Anderson Insurance - Spokane....3A Bevinco Spokane..................................4A Bob Nowlin Financial Management Solutions...............................................4A Brantley, Janson, Yost & Ellison, CPA’s... ..............................................................4A C & S Evergreen Pharmacy..................4A Cairncross & Hempelmann, P.S...........4A Cascade Job Corps Center...................4A Marketing, Promotions & Public Cascade Natural Gas Conservation Incentive Program (Lockheed Martin)..

Relations Acosta Foodservice Sales and Marketing ..............................................................4A ..............................................................2A Cedar Grove Composting....................5A Adworkz.com.......................................2A Central Washington Fair Association..5A Athletic Awards....................................3A Clark County Skills Center....................5A Atlas Mobile Marketing Solutions.......3A Clark Nuber CPAs..................................5A Direct Mail Network...........................10A Clevenger Associates...........................5A Fishbowl Marketing...........................12A CLG Employer Resources.....................5A Hibu.....................................................14A Clothier & Head, P.S.............................5A Northwest Foodservice Show...........22A Columbia Cascade Winery Association.

One To 1 Marketing...........................23A ..............................................................6A Pirq......................................................24A Corporate Cost Control........................6A Plese Printing & Marketing................24A Craig P. Hayes, Attorney at Law, PS......9A Pro-Pacific Agents..............................24A D & J Consulting...................................9A Seattle Times......................................26A Danta Chase & Co. CPA’s......................9A

2013–2014 Buyer’s Guide | 31A

DarPro Solutions ...............................10A Davis Grimm Payne Marra & Berry....... ............................................................10A Davis Wright Tremaine LLP................10A Deborah Ward Interiors.....................10A Degginger McIntosh & Associates....10A Dining Alliance....................................10A Dynamik, The Business Experience....... ............................................................11A Edenholm & Associates.....................11A Employers Unity, LLC..........................11A Equifax Workforce Solutions.............11A ERNWest Federal Way.......................11A ERNWest Olympia..............................11A ERNWest Spokane..............................11A Essential Benefits...............................11A Fairplay Commercial Capital LLC.......12A Food Creativity at Work.....................12A Foodcare Inc.......................................12A Fournier Insurance Solutions.............12A Ganir & Co..........................................13A Garvey Schubert Barer.......................13A Gecko Hospitality...............................13A Gillespie Insurance Agency................13A Graham & Dunn PC............................13A Gravity Payments...............................13A Hamlin Group, The LLC......................14A HD’s Hospitality, LLC...........................14A HIHIT...................................................14A Hospitality Financial & Technology Professionals - Greater Puget Sound Chapter...............................................14A Insurance Services Group, Inc...........14A Insurance Services, Inc.......................14A K & J Accounting.................................20A Law Office of Stephen M Katz...........20A Law Office Of Stuart A Heller.............20A Lease Coach, The................................20A Legal Plans by Legalshield..................20A LyfeBank.............................................20A Management Concepts.....................21A Mckenzie Chase Management..........21A Merrill Lynch.......................................21A Morton & Associates, LLC..................21A Moss Adams Tacoma LLP..................21A Nicholson & Associates Insurance Olympia..............................................22A Northwest Loss Prevention Consultants ............................................................22A Northwest Pharmacy Services..........22A Olsen Real Estate Associates.............22A On Deck Capital..................................23A P.A.T. Ferguson Consulting.................23A Pacific Commercial Brokers...............23A

Pacific Hospitality Development, LLC.... ............................................................23A Parker, Smith & Feek, Inc...................23A PCI - Professional Claims Intervention.. ............................................................23A Performance Reps NW......................23A Personnel Management Systems, Inc... ............................................................24A Peterson Sullivan LLP.........................24A Poached Jobs......................................24A Puget Sound Energy...........................24A Quantum Law, PLLC...........................24A Ralph Wells Landscaping...................24A Reality Check Mystery Shoppers.......25A Restaurant Design and Sales, LLC......25A Restaurant Group, Inc........................25A Restaurant Seminar Institute.............25A Restaurant Solutions..........................25A Restaurant Tech, Inc...........................25A Robinson Maurer Welts, Inc..............25A Roller & Associates.............................25A Safety Northwest...............................25A SeQuential Pacific Biodiesel..............26A Shinpaugh Law...................................26A SILVER MARK, INC..............................26A Snapper Shuler Kenner Insurance.....26A Sound Commercial Capital Group, Inc.. ............................................................27A Spokane Federal Credit Union...........27A Spot Check, Inc...................................27A Stonebraker McQuary Agency Group, Inc........................................................27A Taylor Insurance Agency ...................28A The Partners Group............................28A Third Eye Imaging ..............................28A Trigg Insurance Agency......................28A TwinStar Credit Union........................28A VGM Client Rewards .........................29A Washington State Beef Commission..... ............................................................29A Welding Shop, Inc..............................29A Wheat & Associates Insurance..........29A WhitField United - Leavitt..................29A WRA Retrospective Rating Program..... ............................................................29A

Specialty Services

A and R Hood and Duct Cleaning........2A Bullseye Distributing and Amusements ..............................................................4A Great Western Business Group.........13A Lamers’ Specialty Services.................20A QponText.com....................................24A R & T Hood and Duct Services...........24A

Reliable Construction.........................25A Republic Services................................25A Restaurant Solutions Inc. (RSI)...........25A Self Storage of Spokane.....................26A Snohomish County PUD....................26A Spokane Booth & Table.....................27A W.O.W. Distributing Inc......................29A Waddell & Reed.................................29A

Systems, Technology & Telecommunications

Allied Fire and Security........................2A BMI........................................................4A Bulk TV and Internet............................4A CCTV CameraScan................................5A Comcast Business Class Auburn..........6A Comcast Business Class Olympia........6A Comcast Business Class Puyallup........6A Comcast Business Class Redmond......6A Comcast Business Class Seattle...........6A Comcast Business Class Spokane........6A Dinerware, Inc....................................10A Direct POS...........................................10A Empire Office Equipment, Inc...........11A ezFoodOrder.......................................12A First Data.............................................12A Global Security & Communication, Inc. ............................................................13A Heartland Payment Systems.............14A Information Systems & Supplies.......14A Interstack Inc......................................14A Interstate Merchant Services............14A Khamu.................................................20A Maitre’D by Posera............................20A MICROS Systems, Inc.........................21A National Business System Inc............21A NSM Music, Inc..................................22A Nxgen Payment Services...................22A Oregon Point of Sale & Surveillance Systems ..............................................23A Point of Solutions...............................24A Prodigy Arrow.....................................24A Profitech-NW.....................................24A RE.PC...................................................25A SelbySoft, Inc......................................26A SESAC..................................................26A TSYS Merchant Services.....................28A ViableWare.........................................29A West Coast Cash Register System.....29A

to hospitality industry professionals. Washington Restaurant Weekly has become many members’ preferred method of receiving industry news.

Hot Off the Grill The WRA’s weekly legislative email update makes it easier for members to stay current on state political news as it affects their businesses.

Hot Off the Grill provides the latest information from our government affairs and lobby teams as they fight to protect Washington’s restaurants.

Keeping members informed of the progress of bills during the legislative session is an important element of the government affairs team’s commitment to this industry. Hot Off the Grill is emailed to members every Friday afternoon during Washington’s legislative session.

Social media With so many restaurants in Washington establishing a presence on social media websites, it only makes sense for the WRA to join the conversation. The WRA team maintains active profiles on Facebook and Twitter. Following or friending the WRA on any of its social media sites is the best way to receive the most current news affecting this industry.

Consulting Network The Washington Restaurant Association Consulting Network is a program created to give you access to the state’s leading restaurant experts. Consultants are dedicated to the highest level of performance and client service. Now, independent operators have access to best-of-class professionals.

Members can call 800.225.7166, and a WRA staffer will connect them to a top-notch consultant. Annually, members are entitled to 30 minutes of FREE consulting from each area of expertise. At an average of $200 per hour, that is a $1,800 value. WRA consultants are prepared to answer your questions regarding: alcohol compliance, business expansion, business taxes, buying & selling businesses, concept & design development, crisis communications, financial accounting management, health care reform, hiring & retention, human resources, information technology, lease negotiation, legal assistance, marketing & advertising, restaurant efficiencies, public relations, succession planning and workplace safety.

HERO Manual The WRA has worked hard to be the hero of Washington’s restaurant industry by ensuring that restaurants have the training and information needed to run their businesses successfully.

The WRA produces the HERO manual—Handbook for Excellent Restaurant Operations—to guide restaurants through the laws and regulations that can make running a restaurant complex.

The HERO Manual is available free of charge, exclusively to members and is updated annually. Additional copies are $70, plus shipping and handling. To order, call 800.225.7166, ext.

115.

LiquorExchange.org Liquor privatization in Washington state has allowed restaurants, hotels and other establishments to purchase their liquor directly from local craft distilleries and a wider group of distributors. Powered by the Washington Restaurant Association, LiquorExchange.com allows users to search by brand, liquor type or company name to find the best product and partner matches for their business. LiquorExchange.org allows operators to find major brands and liquor distributors, search by brand, liquor type or keyword. Registration is free and only WRA members have access.

Webinars The WRA periodically hosts informational webinars. These online training sessions eliminate the hassle of attending onsite training and fit more conveniently into a restaurateur’s busy schedule. Operators call in and log on to the webinar from a home or office computer. It’s easy! Topics range from health care, profit building, product demos, staff management and plenty of others. Restaurateurs will be amazed at how simple it is to use this time-saving tool.

Marketplace The WRA Marketplace is a comprehensive online resource that connects restaurateurs, owners and managers to suppliers and service providers in the industry. Extensive and easy to use, the WRA Marketplace features a wealth of information on products, services and special offerings, and provides the means to communicate directly with companies and distributors. The WRA marketplace provides an environment for companies to manage their advertising presence to thousands of restaurants across Washington.  May 2013 | 17

2013 Statewide Restaurant Demographics Number of units*

13,700

Sales**

$13 billion

Average sales per restaurant

$700,000

Number of employees***

201,000

Employee wages paid***

$3.3 billion

Average employees per location

13

Menu theme

Percent of total market

American, general

15%

Asian

14%

Pizza, ethnic Italian

7%

Italian

2%

Deli, sandwiches and subs

10%

Mexican

8%

Burgers

7%

Coffee, desserts

15%

Pub, sports bar or tavern

6%

American, other specific

5%

Ethnic, other

3%

Gross sales

Percent of total market

<$500,000

69%

$500,000 – $1 million

16%

$1 million – $2.5 million

12%

$2.5 million +

3%

Service type

Percent of total market

Full

46%

Quick/counter

37%

Limited service

12%

Other

5%

Employee size

Percent of total market

1–4

22%

5–9

23%

10 – 19

35%

20 – 49

15%

50 – 99

3%

100 plus

1%

* Department of Revenue, 2012, 2nd Quarter **Department of Revenue, 2011 Annual Report ***Employment Security, 2011 Annual Report 18 | warestaurant.org

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18430 East Valley Highway • Kent, WA 98032 425-251-9100 • 800-562-5317

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May 2013 | 19

Washington Restaurant Association Education Foundation

By David Faro, contributing editor The Washington Restaurant Association Education Foundation (WRAEF) is a 501(c)3 charitable organization helping the hospitality industry grow through training and education for current and future employees.

ServSafe Manager Certification ServSafe Alcohol (mandatory server training) ProStart school to career training.

The WRAEF Supports the Industry!

Restaurants base success on the skills and knowledge of their employees. The WRAEF provides the industry with the highest quality certification programs so establishments remain at their best. The WRAEF offer the following training programs with significant member discounts: ServSafe Manager ServSafe Manager is a national restaurant association (NRA) training program for food service and hospitality personnel. Serve Safe allows you to offer the highest standard of advanced food safety training to you and your staff. This manager-level certification not only keeps customers safe with advanced safety knowledge, it also helps food service establishments comply with the Demonstration of Knowledge requirement within the Washington State Food Code. Training is available online or in a classroom setting.

ServSafe Alcohol Training (mandatory alcohol server training) The WRAEF partnered with the NRA to create a Washington specific Serve Safe Alcohol program that is approved by the Washington State Liquor Control Board (WSLB) and is designed for restaurants and hospitality businesses. This award-winning program can be administered in a classroom setting at a member location by either a WRAEF instructor or an in-house trainer (approval required), or online at www.

SSAwashington.com. All students who successfully complete the training will receive a Class 12 or Class 13 permit and a nationally recognized ServSafe Alcohol certificate. Both certifications are good for five years.

Becoming a WSLCB Approved ServSafe® Alcohol Instructor Applicant Requirements: Attend a ServSafe Alcohol Train the Trainer class with the WRAEF. A valid Class 12 permit and Advanced ServSafe Alcohol certification.

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Approval through ServSafe Alcohol’s application process to become an instructor.

At least two years of, or post-secondary, education in

training, education, law, law enforcement, substance abuse rehabilitation, and/ or sales and service in the alcohol industry.

Meet the criminal history requirements outlined in WAC 314-17-070.

Meet the continuing education requirement outlined in WAC 314-17-080.

Complete the WSLCB Briefing Packet (Trainer Registration, Acknowledgment of Understanding and proof of meeting the continuing education requirement) and submit it with your ServSafe Alcohol trainer certification and approval letter to the WRAEF. To learn more about any of these training opportunities, please call the programs manager at 877.695.9733, ext.135 or email at training@warestaurant.org. You may also visit www. warestaurant.org.

ProStart School-to-Career Training ProStart® is a nationwide, twoyear hospitality program that develops culinary techniques and management skills in high school students. ProStart®’s industry-driven curriculum links classroom learning with hands-on experience. It develops the best and brightest talent of today into tomorrow’s restaurant and foodservice leaders. Each year, with the help of community-minded industry partners, Washington’s ProStart® program reaches more than 1,500 high school students.

Student EXPERIENCE ProStart® students spend two years in the classroom mastering the fundamental management and culinary skills needed for success. The newly developed curriculum teaches all facets of the restaurant and foodservice industry and inspires students to succeed. Students have the opportunity to attain a nationally industry-recognized Certificate of Achievement, opening the door to scholarships, tuition reduction, and careers. Students in the ProStart® program leave with practical, employable skills. Students also have the chance to participate in the annual ProStart® competition in either management or culinary categories. First place winners go on to National to represent Washington State.

Making a Difference – HOW TO GET INVOLVED The success of ProStart® and future of our industry depend on leaders like you. As a teacher, role model, or mentor,

Golf FORE! Education ProStart® supporters play many different roles in the lives of ProStart® students. Restaurateurs can help develop the leaders of tomorrow in many ways: Mentor – Connect with local ProStart® students and educators to help provide overall support for the ProStart® class; demonstrate techniques, speak on industry-related topics, host a field trip to your business, prepare a team for competition, and much more!

August 6, 2013 Washington National Golf Club in Auburn

Help sustain the future of our industry by supporting culinary students’ programs and scholarships at our annual golf tournament!

Register your foursome today online at wra.cc/11zIx5I

Hire – Give ProStart® students priority as ready-to-work candidates and help them get the hands-on experience they need and want.

Donate – Assist ProStart® classes by supporting their fundraising programs or by donating product, equipment, or curriculum.

Sponsor – Sponsor one of the WRAEF’s annual fundraising events, or make a contribution directly to the ProStart program.

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Benefits of SUPPORTING ProStart® There are many ways to be rewarded by supporting or sponsoring the ProStart® program. Restaurateurs will gain motivated student employees who are focused on the industry as a career, contribute to the industry by helping create a high-quality labor pool, bring awareness to your business through public involvement, and develop a lasting connection with the community To learn more about the ProStart® program, please call the ProStart® Coordinator at 877.695.9733 x127 or email at ProStart@warestaurant.org. You may also visit www.warestaurant.org.

Donations to the WRA Education Foundation can be made by visiting http://warestaurant.org/trainingeducation/scholarships-endowments/ donate/ 

May 2013 | 21

WRA COST SAVING PROGRAMS AND RESOURCES

WRA cost saving programs are designed to stretch your business dollar

By David Faro, contributing editor

To contact an Endorsed Partner visit www.warestaurant.org One of the most beneficial perks of being a WRA member is the exclusive access to the best resources. The WRA’s endorsed partners are handpicked through a rigorous screening process to ensure members receive premier services, often at ‘member-only’ pricing. Start saving money by contacting an endorsed partner today!

Airfactz™- Employee Background Checks Airfactz is a consumer reporting agency specializing in employee background checks. They offer WRA members guaranteed results within six business hours or the report is free. Conducting background checks can potentially:

Reduce theft Limit legal exposure for negligent hiring Increase employment retention Increase applicant quality Decrease insurance costs

BMI and SESAC - Music Licensing BMI and SESAC are performing rights organizations designed to collect license fees from businesses that use music in their establishment. These fees are distributed as royalties to songwriters, composers and music publishers. BMI’s 5 22 | warestaurant.org

percent discount off license fees for WRA members SESAC - 10 percent discount on license fees for WRA members.

ConSERVE Sustainability Education ProgramEnergy, Waste & Water Savings Conserve is an online resource developed by the restaurant industry for the restaurant industry. It offers restaurants tips and best practices to reduce energy, waste and water consumption, driving down costs and leaving a lighter footprint on our environment. With a high return on investment, this online conservation program will pay for itself within the first couple of months. The more operators act upon ConSERVE’s waste, water and energy saving tips, the more they’ll save.

Benefits of enrolling include: 90 industry-tested best practices in six categories 64 videos by industry experts providing demonstrations and explanations of best practices Easy-to-use checklist for personalized environmental program Money-saving steps to match an operation’s needs and goals Equifax-Unemployment Cost Control Unemployment taxes can be controlled and reduced with expert claims management. Equifax can help manage the unemployment tax to achieve the lowest possible tax rate including: Protesting unwarranted claim filings Properly prepare for hearings (including representation) Auditing benefit charges Verifying rate calculations Preparing responses to unemployment claims Fishbowl™- Email Marketing Solutions Fishbowl has committed itself to the restaurant industry, designing and expanding its product lines to help clients with what matters most-repeat traffic and increased revenue through: Email marketing solutions – FREE option available exclusively for WRA members Social media integration Reputation Management

Heartland Payment Systems™ - Check Management Automating check processing gives restaurants operational efficiencies and improves cash flow with comprehensive system that handles every aspect of the check process, from deposit, through recovery, all the way to collection.

Scan and deposit checks at your convenience Improve cash flow by having funds credited to your account as soon as the next weekday morning Initiate check recovery activities automatically Receive automatic alerts that identify duplicate, damaged or invalid checks Heartland Payment Systems™ - Credit Card Processing Increase profits by reducing card processing expenses.

Heartland Payment Systems will help you do just that by eliminating outsourcing and middlemen delivering cost savings and streamlined processes to your restaurant.

Heartland will help you with the following types of transactions, at competitive pricing: Credit /debit /prepaid cards Online transactions Mobile transactions Heartland Payment Systems™ - Loyalty Marketing There are two ways to increase revenue: acquire new patrons or motivate existing customers to spend more. Heartland can help you turn gift cards into powerful marketing tools that increase revenue and promote your restaurant. Benefits of using loyalty marketing include: Generating additional revenue Creating word-of-mouth marketing Rewarding patrons with real-time promotions Heartland Payment Systems - Payroll Processing Tailor your payroll program with a full suite of solutions time and attendance, point-of-sale integration, IRS compliant tip reconciliation, workers’ compensation programs, prepaid payroll cards, and more-and only pay for the features you need.

Heartland’s payroll processing options include: No fees for deletions or additions of employees Tax specialists on staff who ensure processing and filing compliance of your payroll-related taxes Comprehensive, customizable payroll capabilities Web-hosted access to your payroll anytime via SSL encrypted and secure Internet technology

Horizon Health - Employee Assistance Program Bring additional value to your employee benefits package with an Employee Assistance Program that helps your employees maximize their time working for you. Benefits of this program include: Face to face counseling sessions for employee, their dependents and other household members Financial consultation on a variety of topics, including credit counseling, debt and budget, retirement planning and tax questions ID Theft consultation Hospitality Industry Health Insurance Trust (H.l.H.l.T) -

Medical and Dental Insurance The Washington Restaurant Association designed a health care plan tailored for members. .H.I.H.I.T. enables business owners in the hospitality industry to provide affordable healthcare benefits statewide. Choose from several medical and dental plans that best suit your individual needs. Benefits include: Employer contribution as low as 50 percent Only half of your eligible employees must participate Free COBRA administration of all plans Accepts start-up restaurants WRA’s Retrospective Rating program (Retro) – Workers’ Compensation Refunds Reduce your worker’s comp costs by participating in the WRA Retro program. Benefits: Improved safety ratings that help reduce L&I premiums Claims assistance that helps to reduce your time spent working on claims Access to tools that assist with new hire safety orientations, safety inspection tips, accident reporting procedures, and much, much more Potential partial refunds of your L&I premiums 

May 2013 | 23

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Our volume buying and selection is the key ingredient to your success.

Cash & Carry has everything your restaurant needs to succeed. For your convenience we have over 8,000 items to choose from seven days a week.

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Where Restaurants Buy Better ™

$250 Towards WRA Membership Dues!

Must sign up for a merchant payment processing account by 12/31/13 to participate!

In addition to the $250 towards membership, Express Merchant Processing Solutions (EMPS) — powered by First Data will help improve your business by offering these great benefits: J Accept all major debit and credit cards including Visa®, MasterCard®, American Express® and Discover® Network J Low transaction fees J Competitive fee structure- NO FEES for application, on-line statement, batch, reprogramming, monthly minimum fees- ALL WAIVED J Build customer loyalty and profit by offering gift cards J Free Supplies J 24/7 customer service

Call 800-301-9495 today to sign up or for more information!

* New or renewing members are eligible when they sign up and are approved for a merchant payment processing account by 12/31/13 with First Data. Offer subject to change without notice. Some restrictions and limitations may apply. First Data will directly pay WRA the $250 towards membership. If you are an existing member and have already renewed, the $250 can be applied to next year’s dues payment upon verification. Other fees may apply. Offer may be extended, modified or discontinued at any time without notice. © 2013 First Data Corporation. All rights reserved. All trademarks, service marks and trade names referenced in this material are the property of their respective owners.

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5/7/13 3:30 PM

INDUSTRY CALENDAR JUNE/JULY 2013 Training June 25

ServSafe® Manager, Fife

July 2

ServSafe® Manager, Seattle

July 15

ServSafe® Manager, Kent

July 18

ServSafe® Manager, Tacoma

Meetings June 4

Spokane Golf Tournament, HIHIT Meeting, Executive Committee Meeting

June 5

Seattle Restaurant Alliance Chapter Meeting (Restaurants only)

June 11

Spokane Chapter Meeting

June 18

MSC Meeting

June 25

Government Affairs Committee Meeting, WRA Allied Breakfast, Board Development Conference Call

July 2

Executive Committee Meeting

July 9

Spokane Chapter Meeting

July 10

Seattle Restaurant Alliance Chapter Meeting (Restaurants only)

July 16

Finance Committee Meeting

July 22

EF Summer Board of Director’s Meeting

July 2324

WRA Summer Board of Director’s Meeting

Events August 6

Golf FORE! Education

NEW RESTAURANTS Beug Biz, Olympia Breadfarm, Bow Brown’s Airport Restaurant, Bellingham Cascade Bagel & Deli, Tacoma Dimitrou’s Jazz Alley, Seattle Doc’s Marina Grill, Port Townsend Farrar’s Bistro, Vancouver Fuller Green House Restaurant, Gig Harbor Gateway to India, Tacoma Hawthorn Tea Room, Tacoma I Love Sushi, Lake Union Jimmy John’s, Sullivan Rd, Spokane Valley Joshua’s, Port Angeles Keenan’s at the Pier, Bellingham Mix, The, Tacoma Oliver’s Sandwiches, Milton Peak’s Frozen Custard, Seattle Pickled Pepper, The, Puyallup Pizza Factory Coupeville Poquitos, Seattle Red Dragon Chinese Delivery, Spokane Ridge Back Café, Seattle Ridgeback Café, Seattle Sherwood Market & Café, Vancouver Smead’s Pub, Washougal 26 | warestaurant.org

NEW ALLIED MEMBERS Athletic Awards Monty Holmes 817 Republican St Seattle, WA 98109-4715 206-624-3995 monty@athleticawards.com www.athleticawards.com We are leaders in the industries of employee recognition, promotional products, branded apparel, signage, name badges, engraving services and sports achievement with over sixty years of experience. Free logo set up and 5% discount on first time orders.

Fremont Mischief Mike Sherlock 4509 Interlake Ave N #247 Seattle, WA 98103-8617 206-632-0957 msherlock@fremontmischief.com www.fremontmischief.com Locally crafted spirits from fresh, local grains & pure mountain water. Distilling the Spirit of the Northwest: John Jacob Rye Whiskey, Fremont Mischief Whiskey, aged 8 years, Mischief Vodka, Mischief Gin and other fine spirits. Free samples in our tasting room.

Interstate Merchant Services Jerry Bohannon 1818 Westlake Ave N Seattle, WA 98109-2777 206-352-3294 jbinterstate@w-link.net www.bankcardprograms.com/ Interstate Merchant Services has been located in Seattle since 1994, we’ll give you the attention and personal service you’ll come to expect. Our rates are competitive rates with no hidden fees. Complete processing solutions, PCI Protection, Superior service. Fast. Simple Start Up. Merrill Lynch Dave Ludwig 1201 Pacific Ave Ste 1800 Tacoma, WA 98402-4311 253-597-8307 dave_ludwig@ml.com www.wealthmanagement.ml.com/WM/ system/ViewFAPage.

Sonoma Vinegar Works Karen Fahden 5300 Mt Home Ranch Road Calistoga, CA 94515 707-942-2740 karen@sonomavinegar.com www.sonomavinegar.com

Sonoma Vinegar Works is a leading manufacturer of premium specialty vinegars.

Tony’s Fine Foods Randy Frisk 759 S 74th Pl Ridgefield, WA 98642-7104 360-857-3035 rfrisk@tonysfinefoods.com www.tonysfinefoods.com Tony’s is committed to providing quality products, exceptional customer service, and innovative logistical solutions to a wide variety of food industry establishments. Now a third generation owned family business, we at Tony’s follow the tradition of integrity, hard work, and exceptional customer service established by our founder, Tony Ingoglia Senior.

VGM Client Rewards Keith Kilgore 632 Roosevelt Ave Cuyahoga Falls, OH 44221-2418 330-351-4473 Keith.Kilgore@vgm.com www.vgmclientrewards.com VGM Client Rewards as the nation’s only cost reduction organization built exclusively for chain operators. VGM Client Rewards represents over 450 multi-unit clients serving over 9,000 locations across the nation. Client Rewards supplies purchase data collection services, product analysis, contract management, manufacturer rebate processing and other value added services to help a chain operator reduce purchasing costs. Client Rewards is a division of VGM Club, North America’s premier member service and marketing organization for membership-based golf clubs, resorts and gaming. Together, the combined companies serve over 12,000 rooftops in the foodservice and hospitality industry.

VOSK International Co. Hrach Voskanyan 3526 168TH AVE NE Bellevue, WA 98008-6170 425-985-1236 vvardan@aol.com www.voskinc.com Importing and wholesaling high quality alcohol beverages. The main goal of Vosk, Inc. is to serve the consumer high quality products according to world standards and made out of natural ingredients.

INSURANCE For Washington’s restaurant industry

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LIABILITY PROPERTY AUTO MEDICAL Specializing in restaurant insurance since 1925!

Call 360.354.4488 for a quote!

SERVING THE SEATTLE AREA Our classic desserts are made from scratch with fresh whole ingredients which means you can have the convenience of ready made desserts without sacrificing quality.

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May 2013 | 27

Marketplace CONSULTATION, PLANNING, AND CONCEPT DEVELOPMENT

Thinking about opening up a new restaurant, moving into an existing, or re-modeling? DYNAMIK will provide a complimentary initial consultation to review your project.

Email Melanie@dynamikspace.com to determine a plan for your concept, design, schedule, and construction.

PHOTOGRAPHER FOR PRINT & SOCIAL MEDIA

We specialize in photographing food, events, restaurants and special occasions. Quality photos help consumers decide where to take their business.

Call Today! (360) 981-5379, Sharon@ThirdEye-Imaging. com www.thirdeye-imaging.com

EMBEZZLEMENT AND THEFT AT THE CASH REGISTER

EMPLOYEE BACKGROUND CHECK

19 ways a cashier can pocket cash and yet balance the till! A 60 page book $19.95. + $5.00 for S&H order DNIF@wavecable.com

According to Airfactz Screening & Reporting Services, the WRA endorsed employee background check partner, onethird of job applicants lie on their applications and another five percent falsify their social security number. In today’s economically challenging times, employers are more likely to see a rise in embezzlement and other potentially harmful behaviors. In fact, a reported $4 billion is lost annually to embezzlement and a violent employee incident costs employers on average an incredible $250,000. Protect yourself with a mere $19 investment in an employee background check.

RESTAURANT FOR SALE

OWNER READY TO RETIRE! Great opportunity to own an established, stable, year round drive-in business. PRIME LOCATION! Close to Ephrata High School & Sports Complex. Location on recreational hwy. Busy drive thru, RV parking, picnic area & large seating capacity dining room. Business has been state wide favorite for over 40 years. Please call Mr. Bauscher @ 509.662.9602 for more info.

INTERESTED IN ADVERTISING? Washington Restaurant Magazine reaches nearly 6,000 decision makers and key personnel in the foodservice industry throughout Washington state. Contact Ken Wells at 425-457.1458 or email kenw@warestaurant.org.

PO Box 12224 Mill Creek, WA 98082 P:206.730.2662 Fax: 425.908.7847

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$$$ WRA MEMBER DISCOUNTS $$$ 1 Call does it all! 206.510.7911

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Choices H.I.H.I.T. understands that choices are as important as affordability.

Did you know...

H.I.H.I.T. offers health care statewide.

Whether you are in Spokane, Seattle or Neah Bay, H.I.H.I.T. offers a statewide network for all your health care needs. Plus, with H.I.H.I.T. you can: • • •

Keep using your existing doctor Choose from 800 Group Health physicians Access more than 9,100 contracted providers

H.I.H.I.T. is the plan of choice when it comes to offering benefits and options to the hospitality industry.

Enroll in a health care plan today. Call Pam Moynahan toll free at 877.892.9203.

Ask the Expert | Restaurant Profit Coach The advantage of using a consultant in driving your business

By Rick Braa, CHAE

Q: I’ve been thinking about using a consultant to help me with my business. How do I know if one is qualified, and what are some advantages of using a consultant?

A:

The field of consultancy is a wide open field without regulation. One day it will be regulated, but until then, there are certain qualifications to look for that will help you find a qualified, legitimate consultant who can help with your business. These criteria include certifications, a high level of education, prior experience in a professional services firm, a solid client base, a specialist not a generalist, a thirst for knowledge, a gift for teaching, a decade or more of industry experience in the consulting area, a systematic approach and a high hourly rate.

The following are some advantages of using a trained professional consultant: Consultants have an independent viewpoint. Consultants tell the truth without worrying about long lasting consequences.

Some owners are not prepared to hear the realities of their businesses. Near midnight, after assessing the business of a client, I sat with him to recap my findings. Finding number one, two and three were unpopular, I could see my client getting agitated, squirming and turning red. I stopped the recap and looked him straight in the eye. After a long, uncomfortable pause I told him, “This may be the only time I’m going to meet with you. I’m not looking for a contract or more work. I’m going to tell you the truth and whether you want me back is irrelevant. You hired me to give you advice and I’m going to give it. Your decision-making and behavior are producing poor results and behaviors in your business.”

He sat back in his chair and stared at me. “Good thing you explained,” he said, “I was just getting ready to punch you.”

There was plenty of work to follow. A great consultant will never be afraid to tell a client what he/she needs to hear even if that means getting fired. The consultant’s job is to present data and remain independent.

Consultants will help improve your business. Because a consultant has a rich history in your industry, a wide client base and a narrow focus, a consultant can perform an assessment, help with organizational strategy and structure, make recommendations to processes to improve productivity and help you implement recommendations. Professional consultants have tried and true practices and processes and

30 | warestaurant.org

will have worked with businesses that are likely further along, more productive or have better systems of organization than yours. The result is often an expanded view of the business with much more upside than originally imagined.

Consultants bring best practices, are specialists and can solve a specific problem. Consultants practice their trade much as a CPA, an attorney, a physician or any other professional.

Many needs in a business come and go, and having someone on staff to address all emerging issues requires a broad staff.

A consultant can fix problems by assessing and scoping a work plan, focusing in on the highest and best work and motivating and inspiring the organization. Perhaps you need help managing a labor or product cost issue or need your menu engineered or new menu items developed.

Maybe your lease is coming up for renewal or your business has grown to the point of expansion or you’re having an employee issue. Perhaps your market share is slipping and sales are declining. Using a consultant specialized in these areas will more than pay for itself. Consultants are hired to increase revenue, reduce cost, create organization or change, or drive strategic development. Notably, using a consultant likely will be less expensive in the long run than hiring employees.

Most importantly, to make the most of your consulting experience, define your reason for using a consultant.

Without a defined scope of work, you’ll waste time and money; with it, you’ll save both. There is an old saying, “If you think hiring a professional consultant is expensive, wait until you hire an amateur.” Save yourself some money and hire a professional consultant. For more resources and free professional consulting, contact the WRA today, and get connected with the Consulting Network. They have consultants available for a free 30-minute consultation in dozens of areas of restaurant operation.  For a more information on improving profitability and driving sales, contact AMP Services at rbraa@ampservices.com. Rick Braa is the co-founder of AMP Services, an accounting and consulting firm specializing in helping companies grow profitability.

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