About You

You will need to possess excellent people skills, be resilient, enjoy a challenge and demonstrate commitment. Experience of working in a 'customer service' type role would be an advantage. We are looking for someone who: -

• Is punctual and friendly and demonstrate a positive professional attitude

• takes pride in your own work and that of your colleagues

• is meticulous in attention to detail and accuracy

• is literate and demonstrates satisfactory ICT and typing skills in line with the demands of the role

• understands who your customers are and why they matter

• is willing to go the extra mile for customers and act upon their feedback.

• works together with colleagues and customers and takes the time to build effective and rational working relationships

• works well as part of team and is are able to show initiative and manage your own workload

• is a team player, able to fit into a small, friendly and supportive team

• seeks to learn from and support your colleagues

• reviews your own performance and asks for feedback to learn and improve

• works safely to maintain the health of both yourself and others

• is compassionate, caring and empathetic to both customers and colleagues

• works in a person-centred way

• understands and respects the need for confidentiality and data protection

• is flexible, quick to learn and able to adapt to change

• acknowledges when you make mistakes and takes responsibility for addressing and correcting them