Key Messages

Citizen Engagement and Service Delivery6

TRANSPARENCY, PARTICIPATION, AND ACCOUNTABILITY

KEY MESSAGES

Overall

• Basic provisions and mechanisms for transparency, participation, and accountability have been established and are, to various degrees, operating at the county level. • The quality and effectiveness of participation and accountability is mixed and insufficiently focused on service delivery performance. • For devolution to work for service delivery, a more integrated and institutionalized approach to citizen engagement is required, combined with a greater focus on strengthening the inclusion of minorities and marginalized groups.

Priority Interventions

• A more integrated and institutionalized approach to citizen engagement is needed to improve the quality of public participation. • Measures that strengthen the inclusion of minorities and marginalized groups need to be implemented. • Oversight and scrutiny of the County Executives in the delivery of services need to be strengthened, moving beyond their predominant focus on projects. • Transparent and strategic resource allocation across the county should be promoted to achieve countywide sector service delivery objectives and avoid the fragmentation of resources toward their own wards.