References

hypertension. To adapt to the evolving view of health care as a patient-centered service, comprehensive patient exit surveys on experience and satisfaction with care are being piloted. New modules to measure the quality of management and assess health care providers’ well-being and work environment can provide more granular information on the levers available to policy makers. The COVID-19 pandemic has reinforced the need to rethink the delivery of health and education services. At a time when governments face competing demands and fiscal space is tight, more and better measurement of the factors that determine quality in health care and learning can help countries to protect hard-won gains in human capital and secure the foundations of sustained, inclusive growth. The insights learned from SDI surveys and continuous innovation in the SDI measurement platform offer important contributions toward achieving this goal.

Bassi, M., O. Medina, and L. Nhampossa. 2019. “Education Service Delivery in Mozambique: A Second Round of the Service Delivery Indicators Survey.” World Bank, Washington, DC. World Bank. 2004. World Development Report 2004: Making Services Work for the Poor. Washington, DC: World Bank.

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