Facilities Management 2017 Annual Report

2017 Facilities Management Annual Report

Message from the Vice President • Dukeathletics - Our partners from Landscape Services have irrigation systems in place ensuring that grass is fit for a Blue Devil. Thank you @dukefacilities • Sustainableduke - Big thanks to Chris Silcott over at @dukefacilities for the amazing tour of the Duke Water Chiller Plant • mtribster - Appreciate all of the behind the scenes work that goes into making a facility like Duke operate, and I have tried to instill that same appreciation in my Duke sophomore son.

• nashermuseum - The [High Voltage] guys were great -- so thoughtful!!

• sarahpdukegardens - Thank you, Barry [Burnett]!

• dukewellness - We love the wood throughout our building!

• kenanethics - We are lucky to have the warm and caring Dacie Hoskins as part of our family! She’s an important part of the great work @dukefacilities does on campus.

Those are just a few of the comments that have showed up on the Facilities Management’s Instagram and Facebook page this year. Because our goal is to care for the campus so that our work is unnoticed, I especially appreciate our customers’ comments.

In addition to the day-to day work we do to keep the campus running smoothly, this past year we have also focused on ways to improve our operations across the department. Examples include: – Project Management and Facilities Operations have worked to improve the project commissioning and turnover process.

– Facility Operations has streamlined the work orders for preventive maintenance so mechanics can spend more time in the field and less time doing administrative work.

– DUES has increased the utilization of the building automation systems to improve operations and energy efficiency.

– Landscape Services has developed an action plan to develop a Campus Appearance Model.

– UEVS has implemented a new just-in-time vendor managed inventory program.

I echo what our customers have said – I appreciate the good work that you do to allow Duke to be an elite University. I look forward to another successful year working with you to care for Duke University.

John J. Noonan Vice President for Facili es

2017 Safety Highlights:

FACILITIES FACTS

• Exceeded the University’s goal for Days Away/Restricted Time (DART).

Employees: 575

• Met department goal of 95% for employee safety training requirements.

Buildings maintained: 173

• Added the Lead Safety & Hazard Communication Programs to our safety portfolio.

Lock parts & keys recycled: 3,375 lbs

• Received the Collaboration Award from the company we have partnered with to make sure contractor’s have complied with all safety requirements.

• The Plumbing Shop worked with a vendor to design equipment and improve the method of testing of 1,000 eyewash and safety shower devices on campus.

Dollars spent on construction: $330M

Acres maintained: 540

Work orders created: 51,526 Utility bills generated by DUES each month: 1,191 Square feet added to FMD’s portfolio: 912,075

Purchase Orders Processed: 6,365 Hours in a day that an FMD employee is present on campus: 24 Tons of waste removed from campus

by Sanitation & Recycling: 9,551 Brine spread for January storm: 4,800 gallons Pounds of waste diverted from landfill during 7 home football games: 68,233 Landscape Services employees received hands-on training on both the front-loader and skid-loader.

Age of oldest building on campus: 125 Trees planted: 1,403

Plumbers David Wilson & Bryan Curtis test the safety shower trolley.

Employees on-duty on a home football game-day: 81

MISSION To be stewards of Duke University by providing excellence in planning, design, construction, cleanliness, operations and maintenance of facilities, grounds and utilities, for the University Community in a safe, efficient and sustainable manner.

Devices serviced by FMD IT: 707 Miles of underground utilities: 190

2017 At a Glance

Mike Snyder, Safety Manager, received the MVP Award from Duke Workers’ Compensation.

Emmett Dullaghan, High Voltage Electrician, was honored with the Presidential Award, one of Duke University’s highest honors. Emmett, who has worked for Facilities Management for 31 years, worked on rebuilding the complicated high voltage system for the athletic precinct, and did so with no power interruption.

Adem Gusa, Assistant Director of Planning & Design, and Joe Stewart, Director of Capital Budget Office & Facilities Finance, graduated from the Duke Leadership Academy, a year-long program to foster leaders at Duke.

Even though the campus has added 2.7 million square feet in the last 10 years, FMD’s Energy Management Team has successfully reduced the amount of potable water used on campus by 28%. Using water from the Reclamation Pond in the cooling towers at the Chilled Water Plant plays a big role in this reduction, as do other projects such as changing the hardware in bathrooms, collecting condensate, and capturing rain from rooftops.

Leonidas Nelson, Housekeeping Specialist in Perkins Library, was honored for his activism and community leadership by the Samuel Dubois Cook Society.

Vern Lockamy, Glazier, marked his 45th year as an FMD employee in 2017.

Facility Operations: Facility Operations assessed the new Brodhead Center and Duke Student Wellness Center to determine the criticality of each piece of maintained equipment to the operations of those buildings and their overall impact to the Duke community.

This criticality rating will direct how often and to what depth different pieces of equipment are maintained. Some equipment will be maintained more and some less than previous levels, which will result in the most efficient and cost effective way to care for these buildings.

FMD at Work

Top: Bruce Higgins works overnight to keep floors clean. Steve Sanford & Kevin Covington use the bucket truck to service the LED street lights. Daniel Rogers monitors the chilled water demands from the control room. Middle: Justin Rook installs LED lights in the K-Center. Bobby Browning leads a training session. William Harris uses a tennis ball to keep Coach K Court squeaky clean. Mike Golden checks the strainer on the sea water system at the Marine Lab. Bottom: Baxter Remington spreads mulch on Abele Quad. Morgan Bachman talks to students about waste reduction. Scott Thompson inspects the turf at the sod farm before it arrived on campus.

DUES: UEVS: Landscape Servcies: • Streamlined delivery of supplies.

• Began preventive maintenance program on equipment.

• Created standardized training program which includes chemical training, equipment education, and standardized cleaning processes.

• Installed sensors in dumpsters and compactors which report when they need to be emptied.

• Completed a pilot program in Wallace Wade Stadium using state-of-the-art lighting and blankets so that turf can grow regardless of the weather conditions or playing schedule.

• Designated a Tree Campus USA by the Arbor Foundation for the ninth year in a row.

• Hosted the Campus Landscape Managers Annual Meeting which brought over 50 Grounds Managers and Landscape Architects to Duke.

• Completed the replacement or addition of 15 miles of utilities in the Athletics Area.

• Set records for plant efficiency for the Chilled Water System, resulting in a savings of $1.2 million in energy and water over the previous year.

• Finished planning for the conversion from steam to hot-water for the majority of non-science buildings on West Campus.

2017 Employees of the Year Ma Audelia Granados Housekeeper Specialist, was nominated by her supervisor Kevin Jackson. He writes “Audelia is one of the best workers in Athletics. She is not often recognized for her work-ethic because she works early in the morning or late at night.

She works alone and completes assignments that normally take two people. During men’s basketball games Audelia and William Harris take care of the court level. During the games, Audelia is responsible for cleaning spills and checking restrooms. She covers six restrooms, visitor’s locker room, officials locker room, the area where the cheerleaders meet, and the lobby. After the game, she helps William clean the spaces so when the person that actually works in that area comes in the next morning it is already clean. Audelia works hard in her assigned building Wilson Recreation, but what she does in other people’s areas on over-time is amazing. Audelia is appreciated by her co-workers and the athletic department. She is really a hard worker and I can say that I personally believe I work hard, but I am not sure I could keep up with her.”

Reid Babinec, Master Plumber, was nominated by his co-worker. David Wilson joined FMD 2 years ago and wrote “My ability to continually improve is due to Reid taking time to familiarize me with the buildings and the university way. Reid helps me as a co-worker and he has always been a leader in our shop. He fills in when our supervisor is out and he never skips a beat.

I could write forever about how he helps FMD but I’m satisfied in telling you there is no person more deserving of this award.

He demonstrates not only the desire to be a representative of the university but also takes time to teach the new guys the ropes.

Barry Clark; Key/Lock shop Manager, was nominated by his supervisor Jack Burgess.

“Barry has performed at a very high level in all his areas of responsibility. A safe working environment is always the top priority and with Barry’s leadership the Key/Lock shop consistently scores 100% on all required safety training. In addition, he has promoted the departmental Safety Data Sheet program by insuring all locksmiths can quickly assess the information from their I-Pad. Barry also coordinated training on new key lock hardware installed on campus in new buildings and major renovations in an effort to foster staff development. In addition, he has been active investigating operational improvements. This year he investigated a Key/Lock software program used by N. C. State. He arranged a site visit to see firsthand how this system is used and implemented into their operations. The Key/Lock Shop is responsible for installing new lock-sets on all new buildings and major renovations.

During the course of the year they completed all projects on schedule and within budget, including the Brodhead Center, Student Wellness, and Trinity Residence Hall. Barry has played a key role developing a project to replace all the electronic key boxes on campus and re-keying the majority of the Duke Athletic Facilities. Installing new electronic key boxes will significantly improve stewardship of all the building master keys on campus. Barry and his team perform at a very high level supporting all of Duke University, including Residential Life and the Medical Center.”

2017 Employees of the Year Tom Young, Staff Engineer, was nominated by his supervisor Casey Collins.

“Tom is a top-notch engineer with extremely proficient technical skills that help us to troubleshoot problems and identify improvements with the automation systems that run utility plants and buildings here at Duke. He pursues problems until they are fully resolved, he communicates well to both subordinates, peers, and managers, and he goes out of his way to make sure that our building occupants and other campus clients are satisfied with the environments in which they work every day.

Moreover, Tom is a pleasant person to work with, which is very important to my team’s dynamics. Tom models a client-first service attitude and provides expert-level professional service. If he were not part of my team, all of Duke would notice, and my days would be a lot more frustrating. I’m entirely glad that Steve hired him, and that he continues to serve this campus community.”

Diane Bilbo, Sourcing Analyst, was nominated by her co-worker Steve Carrow. “Diane supports all of the Office of Project Management. Last year OPM oversaw $330 million worth of work and Diane wrote every contract, processed every pay application and change order. She comes in at 7:30am everyday and often leaves after 5pm. She fields over 1000 emails a day from contractors, vendors, suppliers, project managers, staff and faculty administrators.

I’m astounded at the amount of work she accomplishes every single day and don’t know how our department would ever function without her. She always has a positive attitude and is willing to help when asked. No one could be more deserving than Diane.”

Franklin Warren, Master Utility Mechanic, was nominated by his supervisor Chris Bolduc. “Frankie is a successful mechanic because he has grit: a determination to succeed, even in very difficult situations. Grit is an immeasurable attribute that drives the average man to greatness. Frankie takes on the difficult challenges we face in our utility plants. He does this not because it is glorious or popular but because he accepts the burden of duty that comes with being a senior plant mechanic. The 15 MIURA boilers at our East Campus Thermal Plant are a laborious asset that few mechanics want to deal with. Frankie took it upon himself to learn the intricacies of the operation and maintenance on these boilers. In doing so he has all but eliminated our dependence on the manufacturer’s representative in maintaining these assets to the highest standards that we expect from a Duke Utilities Plant Mechanic!”

Rodolfo Rojas, Senior Grounds Equipment Operator, was nominated by his supervisor Charles Hackney. “Rodolfo is a very hard worker, works well with others and is a great asset to the University.

He is always thinking of ways to make the university more beautiful. He is always on time and completes every assignment in a way that shows that he cares about his job and the end product: an attractive campus for all to enjoy. He is always cheerful and loves to be challenged and try different things. He takes initiative, reporting when tools need to be repairs before they become a safety hazard. He is a person that any supervisor would want on

2017 Awards for Construction & Renovations

JB Duke Hotel/Thomas Center Conference Center Addition and Renovation:

Brodhead Center for Campus Life: Architects’ Journal Internationals Building of the Year Retrofit Award

ABC Eagle Award for Excellence in Construction

ENR Southeast Award of Merit

Wallace Wade Stadium Renovations & Blue Devil Tower:

Bryan Center Entry and Walkway: AIA New York State 2017 Design Award for Institutional Project

ABC Honor Award for Excellence in Construction

Duke Student Wellness Center:

Duke Faculty Club: 2017 AIA North Carolina Honor Award for Design Excellence

ABC Honor Award for Excellence in Construction

Reclamation Pond:

Edens Quad Renovation:

Virginia ASLA Presidential Award for Excellence

2017 AIA North Carolina Honor Award for Design Excellence

Southeast ASLA Award of Excellence

Duke Chapel Restoration:

NCSEA 2017 Excellence in Structural Engineering Award Interfaith Forum on Religion, Art & Architecture 2017 Award for Religious Art

SEA of Illinois 2017 Lavicka Award for Excellence in Structural Engineering NCSEA Forensic/ Renovation /Retrofit/ Rehabilitation Structures up to $20 Million Award

Carolinas AGC Pinnacle Award for Best Building Project AGC Build America Merit Award for Best Building Renovation