Prepared for a pandemic

WK&T kept members and employees safe

Story by LISA SAVAGE

The importance of the internet became more evident in March when the pandemic forced people to stay home. Online learning, livestreaming church services, working remotely, streaming movies and virtual visits with family and friends became a way of life. Through these dramatic changes, WK&T remained focused on providing members and the community essential services to keep them connected at work and at home.

“We had a high demand for more bandwidth,” says Karen Furman, WK&T’s chief operating officer. The key to providing WK&T’s fiber-fast service meant keeping employees working, but it was important to do so safely.

“Our main priority was taking care of our customers and making sure that we were able to do so safely for our employees,” Furman says.

SAFETY FIRST

WK&T put safety measures in place at all locations and immediately closed lobbies after the World Health Organization deemed COVID-19 a pandemic on March 11.

The cooperative froze time-off requests for employees so the staff could focus on keeping service at a high level.

Some employees worked from home, and technicians responded to calls for service from home each morning instead of going into the office.

Personal protective equipment like goggles, shields, masks, gloves and coveralls helped provide protection for technicians and members. “We never stopped installations or repairs that were so vital for our members during this time,” Furman says.

Clear acrylic panels were added in the lobbies to create a safe distance between employees and members.

Drive-thru service at the Murray office reopened in mid-May, and the Martin, Tennessee, location gained new drive-thru service, expected to open after parking lot modifications are complete.

ABOVE AND BEYOND

WK&T added free Wi-Fi at 10 elementary and high schools in Graves County and at six churches in Calloway County. The service extended to the parking lots so students and the general public could access the internet for online learning or other needs without entering the buildings.

WK&T pledged not to terminate service and waived late fees through July 31 for residential and small-business customers unable to pay their bills due to coronavirus disruptions.

“WK&T is dedicated to providing our customers and communities with essential services to keep us connected, engaged and on track, both at work and at home,” says Trevor Bonnstetter, WK&T’s CEO. “The COVID-19 pandemic is a stark reminder of just how vital strong and reliable broadband service is in times of global crisis. We at WK&T are proud to be entrusted with the responsibility of providing these invaluable connections.”