Cullman Welcome Folder

Stay Connected with Plume HomePass ÂŽ

While the Sprout Fiber technicians are installing internet in your home, please download the Plume HomePass app on your smartphone and create a new account using your email address. To access the app for Android and iOS, you can scan the included QR code.

The HomePass app will allow you to have full visibility and control of your network. You can run speed tests, see which devices are connected and get daily reports on how your network is performing.

1. After downloading, open the HomePass app and choose the Set Up Plume option. continued on back

QR CODES

IOS

ANDROID

2. The app will prompt you to enter your name and email. This will be for your new new Plume account.

3. Choose your Plume account password, which must be at least 8 characters long.

4. An email will be sent to you. Click on the Verify Email link within that email to continue the setup process.

5. Once you get to this screen, the account process is complete. The Sprout Fiber technician will complete the installation of your internet and then walk through the rest of the Plume HomePass setup with you.

6. Be sure to enable app notifications.

This will help you monitor your network activity.

Thanks for choosing Sprout Fiber Internet.

Don’t forget to join our Sprout Fiber Internet Subscriber’s Facebook Group. We will share more tips and tricks and keep you informed as we grow together.

Thank you for helping us grow a gigabit community!

We are thrilled you have chosen us as your service provider! We know that questions will arise and we are here to help answer them. While the technician is installing your equipment, review the following documents.

• Plume HomePass App — how to install on your smartphone so you can make the most out of your Wi-Fi • High-Speed Internet Makes Streaming Easy — watch live TV and video on demand • Troubleshooting & Tech Support — what to do when something isn’t working • And last, a refrigerator magnet to fill out for quick access to important information Be sure to join our Sprout Fiber Internet Subscriber’s Facebook Group. We will share more tips and tricks and keep you informed as we grow together.

Now, let’s get connected and share that you are part of the Sprout Community. Plant your yard sign, snap a pic, and tag us @ cullmanec with #SproutFiberInternet #PowerfulConnections #BrighterFuture

Follow us!

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Circle Only use blue and/or white.

For more details check out our Brand Guidelines.

@cullmanec cullmanec.com/sprout

Troubleshooting & Tech Support No internet connection?

Need help? We are here for you 24/7/365!

Sprout Fiber Internet is proud to offer the fastest and most reliable internet to our subscribers. But, sometimes, outages from unforeseen events can affect your service.

If your internet is not working, your Sprout equipment is the best place to check first.

Does the ONT (the white box wired to the wall inside the house) have 3 solid green lights on LAN, FIBER, and POWER? YES: Proceed to the next question NO: Call Tech Support at 256-737-3200 Is the Plume SuperPod (the silver hexagon plugged into an outlet) showing a pulsing light?

NO: Proceed to the next question YES: Call Tech Support at 256-737-3200 On your Plume HomePass app on your smartphone, is the globe pulsing?

YES: There is an internet connection, and the issue is device related. Try the steps below.

NO: It may say “looking for pods “ or “lost internet connection.” Call Tech Support at 256-737-3200 Device Troubleshooting 1. Verify your device is connected to your network in your Wi-Fi settings.

2. Try to connect to other websites using your device.

3. If you cannot visit any website with your device, try to access the internet with another device. If the other device connects, restart your device and try to connect to your network.

4. If you are still unable to connect your device to the network, call Tech Support at 256-737-3200.

cullmanec.com/sprout

High-Speed Internet Makes Streaming Easy Sprout Fiber Internet does not provide streaming services or devices, but our fiber network makes it easy for you to stream.

Would you like to watch Live TV and videos on demand?

FIRST, YOU WILL NEED A SMART TV OR STREAMING DEVICE

Some of the more popular devices include Roku, Apple TV and Amazon Firestick. All of these you can buy online or at many retailers (Walmart, Amazon, etc.)

ON DEMAND STREAMING PROVIDERS: Netflix Prime Video Discovery + HBO Max Hulu and many Disney+ Peacock others POULAR LIVE TV STREAMING PROVIDERS: Youtube TV Sling Hulu Live Philo Fubo TV

NEXT, PICK HOW YOU WANT TO STREAM.

There are two options when it comes to streaming — on demand and live TV. On demand allows you to choose what you want to watch from a library of shows and movies.

Live TV streaming is similar to a cable or satellite provider where you can watch your local news, sports and network programming.

YOUTUBE TV

SLING TV

HULU + LIVE TV

FUBO TV

PHILO

OVERVIEW

One of the best services for overall live streaming. It has more top channels for the base price.

Less expensive than other options, but fewer channels.

Add-on packages are available though.

News, sports and entertainment programming, plus on-demand streaming options from Hulu.

Great for the sports fan and has a wide array of news and entertainment options to appeal to general audiences.

Watch live, save unlimited shows to watch later, or browse a huge library of content available on-demand.

CHANNELS

70+

30+

60+

100+

55+

FREE TRIAL

Yes

Yes

Yes

Yes

Yes

LOCAL NETWORKS

Yes

Fox & NBC

Yes

Fox & NBC

No

3

1

2

2

3

Unlimited

50 hours

50 hours

30 hours

Unlimited

Yes

Yes

Yes

Yes

Yes

tv.youtube.com

sling.com

hulu.com

fubo.tv

try.philo.com

MAX SCREENS STREAMING AT ONCE CLOUD DVR FAST FORWARD OR SKIP COMMERCIALS* WEBSITE

*This function is only available with recorded programming on DVR.

FCC NETWORK MANAGEMENT DISCLOSURE

01/21

Sprout Fiber Internet is committed to providing the best service without restrictions on our subscribers’ interactions on the Internet. Sprout Fiber Internet was established to provide economic and quality-of-life benefits to the communities we serve. Sprout Fiber Internet will not block or limit any lawful content, applications, services, or use of any non-harmful devices. Lawful network traffic is not discriminated against except in extreme circumstances where we need to manage the traffic for the benefit of all customers and ensure that critical services are delivered without interruptions. If you have any questions or concerns, please call our office at 256-737-3200 or email sprout@cullmanec.com.

To view the available services and pricing, visit our website at www.cullmanec.com/sprout.

The Sprout Fiber Internet network has been built from the ground up for high capacity traffic. Advertised speeds are “up to” their respective speed since many factors affect speed on the Internet. They include: 

The number of users who are using a website that you visit and the capabilities of that site



If using a wireless connection and the wireless signal strength

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The service provider that the website uses, among other factors

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Your computer and the software that is installed

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Viruses and Malware

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The number of connected devices in your home using our service simultaneously

Typically, you can expect our advertised speeds to be consistently delivered as long as the above factors do not limit the connection. The use of your wired telephone should not affect the performance of your Internet connection under normal circumstances. You can check your Internet connection against any of the speed test sites, such as www.speedtest.net, for informational purposes, but please be aware that several factors affect the speed, such as the ones listed above. If you feel your speed is less than expected, please call our office at 256-737-3200 or email sprout@cullmanec.com.

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ACCEPTABLE USE POLICY

01/21

Contents I. Introduction II. Violation of this Acceptable Use Policy III. Prohibited Uses and Activities IV. Subscriber Conduct V. Network Management VI. Contact Information The Sprout Fiber Internet ("Company") Acceptable Use Policy ("AUP") governs the use of internet-related services provided by Company. All contractual terms also apply.

This AUP supersedes all previous releases of this document.

I. INTRODUCTION In this AUP, "Service(s)" refers to any internet-related service you ("Subscriber") receive from Company or its affiliates, including but not limited to high-speed internet access, dedicated internet access, or managed service. By using any Service, Subscriber agrees to abide by and be bound by the terms and conditions set forth in this AUP. This AUP may be revised or modified by Company at any time. Updates to the AUP are immediately in effect once the changed AUP is posted on the Company website. Continued use of Services by Subscriber following the posting of AUP updates shall constitute acceptance of any changed or additional terms.

II. VIOLATION OF THIS ACCEPTABLE USE POLICY Violation of this AUP may result in Company taking actions ranging from a warning to a suspension of privileges or termination of Services. Company may but is under no obligation to: (i) provide Subscriber with advance notice of an AUP violation, via email or otherwise, and (ii) request that such violation be immediately corrected prior to taking action. Company reserves the right to act immediately and without notice to suspend or terminate Services. When Company determines, in its sole discretion, that the conduct may: 

Expose Company to sanctions, prosecution, or civil action;



Cause harm to or interfere with the integrity or normal operations of Company's Services, networks or facilities;

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ACCEPTABLE USE POLICY

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

Interfere with another person's use of Company Services or the Internet;

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Damage or disparage the reputation of Company or its Services; or

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Otherwise present a risk of harm to Company or Company's Subscribers or their employees, officers, directors, agents, or other representatives.

Company(i) may refer potential violations of laws to the proper authorities, (ii) may cooperate in the investigation of any suspected criminal or civil wrong, and (iii) will cooperate with authorities when required to do so by law, subpoena, or when the public safety is at stake. Company assumes no obligation to inform Subscriber that your account related information has been provided to law enforcement authorities and, in some cases, may be prohibited by law from providing such notice. Company shall not be liable for any damages of any nature suffered by Subscriber or any other Subscriber, user, or third party resulting in whole or in part from Company exercise of its rights under this AUP. III. PROHIBITED USES AND ACTIVITIES General Use Policy Subscriber is responsible for complying with the AUP. Subscriber is also responsible for the actions of others who may be using the Services under the subscriber’s o account. Subscriber must respond in a timely manner to complaints concerning the use of services. If Company is alerted to or otherwise becomes aware of violations or potential violations of this AUP, Company will take whatever measures it deems necessary and appropriate to stop or prevent those violations.

Abuse of email; Spamming Mass emailing and "mail-bombing" (sending mass email or deliberately sending excessively large attachments to one recipient) are prohibited. Business-class accounts may have different volume limitations, and usage will be judged by the type of account and the use. Forging email headers (transmission information) is prohibited. Using another computer without authorization, sending email messages, or retransmit email messages for the purpose of misleading recipients as to the origin is prohibited. Use of email to harass or intimidate other users is prohibited.

Violation of the CAN-SPAM Act of 2003 or any state or federal law regulating email is a violation of this AUP. Company reserves the right to seek damages and other available relief against Subscriber and/or any third parties as applicable. For purposes of this AUP, such violations are determined by Company in its sole discretion.

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ACCEPTABLE USE POLICY

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No Resale/Sharing of Services Subscriber is prohibited from reselling the Service or otherwise making the Service available to third parties (for example, through Wi-Fi or other methods of networking), in whole or in part, directly or indirectly, unless expressly permitted by your Business Services Agreement.

For residential accounts, Subscriber agrees that Services will not be made available to anyone other than your family and household guests. For business accounts, except as provided in an applicable Business Services Agreement, Subscriber agrees that the Service will not be made available to anyone other than your business or your business's authorized employees.

IV. SUBSCRIBER CONDUCT Facilitating a Violation of this AUP Subscriber is prohibited from advertising, transmitting, or otherwise making available any software, program, product, or service that is designed to violate or facilitate a violation of this AUP and/or any law. This includes, but is not limited to, the facilitation of the means to spam, infringe on copyrights, and pirate software.

Illegal Activity; Tortious Conduct Any use of the Services to violate any local, state, or federal law or regulation also violates this AUP. Prohibited activities include, but are not limited to: 

Transmitting any defamatory, libelous, fraudulent, deceptive, indecent, offensive, or obscene materials;



Using the Services to deliver spyware, or secretly or deceptively obtain the personal information of third parties (e.g., phishing);



Intentionally spreading computer viruses;



Exporting software or technical information in violation of U.S. export control laws;



Gaining unauthorized access to private networks;



Engaging in the transmission of pirated software;



Unauthorized copying, distribution, or display of copyrighted material;



Conducting or participating in illegal gambling; Page 3 of 6

ACCEPTABLE USE POLICY

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

Soliciting for illegal pyramid schemes through email or USENET postings;



Violating rules, regulations, and policies applicable to any network, server, computer database, web site, or ISP that you access through the Services;



Threatening, harassing, abusing, or intimidating others;



Engaging in activity, illegal or not, that Company determines in its sole discretion to be harmful to its Subscribers, operations, or networks;



Making fraudulent offers of products, items, or services; or



Creating or attempting to utilize a domain name that is defamatory, fraudulent, indecent, offensive, deceptive, threatening, abusive, harassing, or which damages the name or reputation of Company.

Third Party Rules Subscriber may have access through the Services to search engines, subscription Web services, chat areas, bulletin boards, Web pages, USENET, social networking sites, or other services that promulgate rules, guidelines, or agreements to govern their use. Failure to adhere to any such rules, guidelines, or agreements shall be a violation of this AUP. Company reserves the right not to accept postings from newsgroups where we have actual knowledge that the content of the newsgroup violates the AUP. Copyright Infringement Company complies with the Online Copyright Infringement Liability Limitation Act of 1998. 17 USC 512 ("Act"). As required by the Act, Sprout Fiber Internet reserves the right to terminate services to Subscribers infringing upon copyrights. If we receive a determination that any Subscriber or account holder has infringed another's copyright through the use of our System or network, we reserve the right to terminate Service to that Subscriber after receiving notice of any further copyright infringement by that Subscriber. Company accommodates and does not interfere with standard technical measures to identify and protect copyrighted works, subject to the limitations of the Act. V. NETWORK MANAGEMENT As permitted by law, Company may establish appropriate limitations on bandwidth, data storage, or other aspects of the Service by amending this AUP. Subscribers must comply with all such limitations prescribed by Company.

System or Network Security Page 4 of 6

ACCEPTABLE USE POLICY

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It is Subscriber's responsibility to ensure the security of Subscriber's network and the equipment ("System") which connects to the Services. Subscriber is required to take all necessary steps to secure and manage the use of the Services in such a way to assure that network abuse and/or fraudulent activity is prevented. Violations of System or network security may result in criminal and/or civil liability.

Failing to secure the System against abuse or fraudulent activity is a violation of this AUP. Subscriber is responsible for configuring and securing the System and the Services to prevent unauthorized access to the System and/or the Company network and related Services.

Subscriber is responsible for any fraudulent activity that may occur due to failure to secure Subscriber's network and the Services. Subscriber is responsible if unknown third parties utilize the Services at any time for the purpose of illegally distributing licensed software, engaging in abusive behavior, infringing upon copyrights of others, or engaging in any type of fraudulent conduct. Subscriber may not, through action or inaction (e.g., failure to secure Subscriber's network), allow others to use Services for illegal, fraudulent or inappropriate uses, and/or any other disruptive, provoking, or abusive behavior that is in violation of these guidelines.

Responsibility for Content Subscriber is responsible for any content which is offered or received through the Service.

Password Security If applicable, Subscriber's password provides access to your individual account. It is Subscriber's responsibility to keep the password secure. Subscribers are responsible for any and all access to or use of the Services through Subscriber's account.

Attempting to obtain another Subscriber's account password is prohibited.

VI. CONTACT INFORMATION Contact for Reporting Abuse Any party seeking to report a violation of this AUP may contact us via email at sprout@cullmanec.com.

Contact for Copyright Infringement Notices and counter-notices related to claimed copyright infringements should be directed to the following designated agent: Copyright Agent Page 5 of 6

ACCEPTABLE USE POLICY

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Cullman Electric Cooperative/Sprout Fiber Internet PO Box 1168 Cullman, AL 35056 Email: sprout@cullmanec.com Due to the substantial volume of notifications of claimed infringement that is received and processed by Company, we are unable to accept notices of alleged copyright infringement via this designated agent, or email address other than notifications of claimed infringement sent pursuant to Sections 512(b)-(d).

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