Woodstock IT Digital Brochure

WHAT WE DO

WOODSTOCK IT was founded in 2011. Since then, we have supported businesses in Sussex, Surrey and surrounding areas with bulletproof IT solutions. Our mission is to make IT simple. We do this by offering a range of tailor-made IT services based on our clients’ specific needs.

To help us deliver the best services, we’re partnered with top IT providers such as ESET, Dropbox, Autotask, ISL and Acronis.

HOW WE DO IT

All of our clients benefit from a bespoke package created from a deep dive analysis to identify their IT needs in terms of devices, backup, email, encryption, data storage, etc.

All of our support, repair and installation services are delivered by a dedicated and passionate team of experienced IT engineers who can explain IT-related concepts in an uncomplicated, accessible way so you don’t need a computer science degree to manage your IT.

WHY CHOOSE US?

We are a local business serving the community we live in, which means that we invest in our clients and seek to work with them on a long-term basis.

We work with a range of clients, from solopreneurs to SMEs with over 100 employees. As our clients’ businesses grow, we scale up their IT support so that they can focus on growth while we ensure they have the right IT systems in place to protect them from online threats and help them transform their business by using the latest, cutting-

edge technological solutions to maximise their efficiency.

We don’t just invest in our clients, as demonstrated by our outstanding 5-star Google reviews, we also invest in our workforce. We believe that to best serve our clients we need to ensure that our staff are happy at work and feel supported and nurtured in their job. To do this, we make sure that our team have access to opportunities for professional development and that we provide a cheerful, positive and safe working environment, as proven by our impressive staff retention rate.

THE WOODSTOCK WAY IS...

W I F I

Wisdom Innovation Fun Integrity

As an IT company, the acronym WIFI was an obvious choice to explain our values

Wisdom Our in-depth, comprehensive knowledge of the latest cutting-edge IT security systems means we can ensure that our clients always benefit from the best IT support package for their needs.

Innovation We keep abreast of the latest developments in IT infrastructure security and love coming up with new and innovative solutions to our clients’ IT security problems.

Fun Although we’re a hardworking bunch, we do believe in having fun while we work and try not to take ourselves too seriously. This is reflected in our excellent staff retention rate.

Integrity Honesty and reliability underpin everything we do. We pride ourselves on consistently delivering on our commitments so that our clients can trust us to take care of some of their most important assets.

HOW WE CAN HELP

From the crunching frustration of a slow-running network to the potential catastrophe of a cyber attack, we’ve got your back.

Our team of IT professionals are on hand to build and maintain a network you can trust with rock-solid tech, rocket-fuelled connectivity and Fort Knox security.

Our mission is to solve our clients’ problems, so we offer a range of services and plans to ensure we can find the right solution for you.

We don’t expect our clients to be computer literate. After all, that’s why we’re here. We pride ourselves on always explaining how we can help in plain English and strive to make IT as simple as possible for all of our clients.

SERVICES

Managed IT Services

Our reliable and proactive managed IT services give you peace of mind that your business’s network is secure and running like a dream. Say goodbye to lying awake at night worrying about hackers, downtime and out-of-date software. You’ll sleep like a baby with our capable and willing team of superhero IT geeks defending you.

Our team don’t wear capes, but they can protect your IT infrastructure through proactive monitoring, early diagnosis of any issues and by maintaining and even improving your IT performance, ensuring your system is running optimally at all times.

Support Contracts

IT is crucial to most businesses these days, so if there’s an issue, it can impact your bottom line. An expert IT support service minimises any frustrating downtime and offers you priority callouts should anything go wrong.

Our support clients benefit from a range of helpful services, including:

• Priority callouts

• Proactive support

• Remote fixing

• Remote monitoring

• Telephone support

• Periodic onsite inspections

• Discounted products and upgrades

• Personal account manager

Cloud-based Solutions

Adopting cloud computing solutions means you can stay fully connected to your business no matter where you are. With access to all files and online backups, you can be the digital nomad you always wanted to be and work easily and effectively from anywhere in the world with an internet connection.

Extremely cost-effective and easily scalable, you can easily add and remove functionality depending on the size of your business without worrying about a massive bill at the end of the process.

Antivirus Software

Having up-to-date and reliable antivirus software is vital for all businesses these days. With online attacks by increasingly sophisticated viruses and cunningly devious hackers becoming increasingly frequent, our advanced antivirus software works in the background using state-ofthe-art artificial intelligence to detect and crucially disable any threats.

IT Health Checks

Not sure your computer system is running as well as it could be? Or want advice about your business setup? Then you need an IT health check!

During an IT health check, we will assess your network and ensure your systems are working to the best of their ability, ensuring you and your staff can work productively and seamlessly.

In particular, we will check the following:

• Network speed

• Internet connectivity

• File sharing

• Backup

• Antivirus systems

Backup and Data Recovery

Do you break out in a cold sweat at the thought of losing crucial files and data?

Don’t panic. With our reliable and effective backup and data recovery service, we will ensure that you always have a ‘plan B’ in place. Should the worst happen, our effective online backup will protect your files and ensure business continuity. Phew!

Computer and Laptop Repair

We know money doesn’t grow on trees, so extending the life of your tech with our efficient and reliable computer and laptop repair services makes perfect sense. Using advanced methods to diagnose and repair your tech, our trained team of professionals will have you up and running again in no time, with minimal disruption to your business. Happy days!

WHAT’S YOUR FLAVOUR?

When it comes to IT Support, one size definitely doesn’t fit all, but to help us to help you, please choose the option that most closely matches your current situation.

From here, we’ll create a dedicated IT plan.

STARTER 1-50 USERS

You’re a start-up/scale-up business eager to get things right from the start.

This package includes:

• Priority Helpdesk Support 8am-6pm Monday-Friday

• Microsoft 365 Standard

• Microsoft 365 Cloud Backup

• ESET AntiVirus

• ESET Encryption

At Woodstock IT, we offer tailored, scalable IT support for start-ups across the UK, allowing small businesses like yours to focus on being productive and growing successfully without having the headache of worrying about their IT network. Our fully managed IT services get you set up in the best way possible right from the start, and our team of expert engineers are on hand as you grow and to help should any issues arise.

From fast business broadband to antivirus protection and data recovery, we can work as your IT support team or with any existing staff – whatever works best for you. As a start-up ourselves in 2011 and still an independent business to this day, we know what it takes and are ready to help.

PREMIUM

50-100 USERS

Your business’s IT needs are growing, and you now need a dedicated outsourced IT team.

Our Premium package includes the same basic services as the Starter package, PLUS:

• Microsoft 365 Premium

• Microsoft 365 Exclaimer Signature Management

• Keeper Password Manager

• Dark Web Monitoring

• Workstation Full Image Backups

Love or loathe it, computer technology is a vital part of your business and needs to work for you, not against you. During our working week, we see many companies struggling with issues that slow down their workflow and directly impact their bottom line. Our job is to ensure your computer network is unseen. In other words, you use it without thinking (or worrying) about it –it simply works.

Consider for one moment the peace of mind of having a secure, fast and fully backed-up network where everything ‘talks’ to each other in a way that best serves your business. We don’t just make IT simple; we make it seamless!

ELITE 100+ USERS

Full-service IT Support to maintain business-critical systems. Our Elite package includes the same basic services as the Premium and Starter packages, PLUS:

• Employee Monitoring Software

Trust us to take care of all your business’s IT needs so you can focus on growing your business and keeping your staff and customers happy. We’ll do this by crafting a bespoke solution that meets all your IT support needs.

As you scale up your business, we will ensure that your IT works seamlessly in the background leaving your staff free to get on with the day-to-day running of your company. We won’t overcomplicate things for you. We can either work alongside your IT department to maintain and upgrade your IT infrastructure or take care of your entire network. Your IT, your way.

DON’T TAKE OUR WORD FOR IT

Remote and on-site IT support

“Woodstock IT is a personal and professional company. They care about their clients and they provide a great value service. Whenever I need help they are always accessible via phone or email and they get back to us in good time. Their support and knowledge makes the running of our business a lot less stressful.”

Recovered all my “lost” info when laptop crashed

“Installed new hard drive and cleaned up my system. Now works fast and efficiently. Great company. As above, I will always use them when I need help. Have recommended them to friends in the area.”

Email and computer repairs

“Excellent service from Woodstock and reasonably priced. Would recommend this company to friends and family.”

Advice on Windows 10, syncing email account to iPhone

“Excellent service over many years. Courteous, professional, and ALWAYS determined to successfully resolve issues!

I dealt with both Joachim and Oliver on this occasion. My thanks to you both!”

Check out more reviews at: https://g.page/woodstock-itservices-ltd