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03.6 POST-OCCUPANCY EVALUATIONS
Our commitment to People
Architecture centers our design practices on human experience. Post-Occupancy Evaluations (POE) survey people who work and live in our buildings to gauge their experience with the indoor environment, including thermal comfort, access to daylight, acoustic privacy, views and visual comfort, cleanliness, and productivity.
Undertaking POE surveys of our projects after several months of occupancy informs our own design process, but also identifies operational considerations for building owners and occupants to improve indoor environments and potentially reduce energy consumption.
We have set a goal of undertaking POE surveys for 25 percent of our projects by 2025 and for every project by 2030.
In 2022, we are piloting the use of an online / app-based tool called ROAST (https://roastsurvey.com) on a select set of key sustainable projects.
The tool is based on industry-accepted standards, such as ASHRAE 55, Thermal Environmental Conditions for Human Occupancy, among others. ROAST provides occupants an opportunity register feedback on thermal comfort, air flow, humidity, acoustics, environmental considerations such as daylighting and glare, as well as other design aspects that may contribute to their perception of comfort.