Wits Libraries Annual Report - 2019

WITS LIBRARIES ANNUAL REPORT

2019

Meeting the Need for a High Tech Integrated Library, Research, Learning and Teaching Environment in the

21ST CENTURY

TABLE OF

CONTENTS Wits Libraries at a Glance

3 Enabling access to extensive collections 3 Discovery of research, teaching and learning materials 3 Information and digital literacies 5 Scholarly communication and publishing: Digitisation 6 Interactive, flexible and collaborative library spaces 7 People 9 What did our users say in 2019?

16 Acknowledgements 17 Contributors 17 Introduction

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Database and eBook usage statistics were separated from 2019; previously they were lumped together A page view is registered whenever a user opens a LibGuide or WIREDSpace web link.One user may be responsible for multiple page views, for example, if a user browses across 25 web links, this will count as 25 page views 3 This is up to October. There was a platform change between November – December 2019 1 2

This is all enrolled students who may access library services for various reasons, including occasional students This is all permanent & temporary staff, including those with disabilities who may access libraries for various reasons 6 Includes staff FTEs and part-time student assistants 4 5

INTRODUCTION 2

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In support of the Wits Vision 2022 Strategic Framework and the reimagining of services for the 21st century imperatives, the Library paid priority attention to enabling access to extensive collections; facilitating the intuitive discovery of research, teaching and learning materials; inculcating digital and information literacies for lifelong learning; promoting a culture of continuous organisational renewal; digitising, curating and showcasing the rare primary research materials and research outputs of the University; embracing emerging scholarly communication models; and, integrating library research, teaching and learning spaces.

This report covers the strides made in 2019, and gives a snapshot of the interactions that took place in both physical and digital spaces in support of the Wits Vision 2022 Strategic Framework.

ENABLING ACCESS TO EXTENSIVE COLLECTIONS Acquiring and managing collections Considerable progress was made in the development of digital collections. At the Commerce Library, access to electronic versions of the bulk of the recommended and prescribed titles in the short loan collection was activated while of the 95 titles ordered by the School of Governance, 90 percent were acquired in electronic formats. The cumulative total of electronic books as at 31 December 2019 was 28 406, including 34 titles published by the Wits University Press.

For the foreseeable future, Wits Libraries will continue to curate and give access to hybrid collections. In line with this projection, the Libraries acquired 7 622 books comprising 3 562 hard copies, 4 031 eBooks and 29 DVDs in 2019. The number of print journals available to users was 1 869 as at 31 December 2019. With respect to archival collections, Barloworld and The South African Municipal Workers’ Union (SAMWU) deposited with the Historical Papers Unit (HP) Temporary housing of Rand Mines archives at the Education Library basement

the Rand Mines archive and the SAMWU historical records, respectively.

Overall, the total Library holding (bibliographic) was 615 975. The cumulative total of volumes was 1 252 538. The information resources expenditure per patron in 2019 was R2 495 compared to R2 540 in 2018.

DISCOVERY OF RESEARCH, TEACHING AND LEARNING MATERIALS Simplified access to information across library databases, repositories and shelves The Library Website was completely re-designed, resulting in an enhanced user-friendly interface. This delivered a 2.6 percent increase in visitor traffic from 663 509 in 2018 to 680 472 in 2019. Regarding access to the underlying information, migration of digital content from the old Historical Papers website to the Access

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to Memory (AtoM) platform continued in 2019. With support from ArchProteus, HP converted 37 hard copy inventories to Encoded Archival Description-Extensible Markup Language (EAD-XML) formats and directly imported them into AtoM. This opened a most welcome window for the expedited linking of digital objects to the corresponding inventories.

Regarding access to hard copy materials, the Africana Library, William Cullen, organised exhibitions and special events that exposed the rare and special collections in its holdings. HP, in collaboration with the Wits History Workshop, organised an exhibition in commemoration of the Centenary of the formation of the Industrial and Commercial Workers Union (ICU), on 17 August. In addition, HP together with the History Workshop, South African History Archive (SAHA) and Public Affairs Research Institute (PARI) published the People’s Guide to Archives in South Africa accessible at https://www.wits.ac.za/history-workshop/archives-guide/ to empower civil society, researchers and organisations with information to access government and other

William Cullen Library celebrated 85 years

records for research purposes, administrative justice, transparency and accountability.

On 12 March 2019, the William Cullen library celebrated 85 years. The first 85 visitors to this Library on the day, were pleasantly surprised and treated to cupcakes, graciously baked by the Manager: Library Client Services, Mrs Janet Zambri. A display with information about the history of Cullen Library was mounted in the foyer. The event culminated into a rendition of happy birthday song by enthusiastic students who got the last cupcakes.

In order to facilitate small scale self-digitisation of hard copies for learning, teaching and research in the digital environment, the installation of Zeta scanners was expanded to the Engineering and BioPhy Libraries.

Research Support The Library collaborated with the Research Office, Faculties, researchers and postgraduates in advancing research initiatives of the University. The interventions ranged from bibliographic management software upskilling sessions; coordination of publishing workshops; evaluating the quality of journals being considered for article publishing; organising citations for National Research Foundation (NRF) ratings; identification of researchers with the highest cited papers; ensuring the identification and listing of all University research outputs for statutory reporting; to, research output comparisons against the higher education sector; identifying organisations the University collaborated with and the research/subject areas; citation and research output reports for appointments, promotions, funding, research awards and review purposes; converting of

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hard copies of theses to digital formats for Web based open access; and support for the payment of article processing charges (APCs) to ensure research outputs are shared openly for the benefit of all.

There was a significant increase of 73 percent in access to the Research Support LibGuide from 149 674 page views in 2018 to 258 758 in 2019. The most visited page was Research Methodology with 226 528 views. The most popular and most often used HP collections were the papers of The South African Institute of Race Relations (SAIRR), Trade Union collections, African National Congress, Court trials, Church of the Province of Southern Africa (CPSA) Anglican Church Diocese collections; Swiss Mission in South Africa, and collections of the South African student movements.

INFORMATION AND DIGITAL LITERACIES Integration of digital and library skills development support into academic programs Through a number of Library-Faculty collaborations, the strengthening of digital and library skills among students received priority attention. Of particular note were: •

The cooperation between the Library and the Faculty of Engineering and the Built Environment (EBE) Academic Development Unit (ADU) in running the Engineering Profession: Common First Year (FEBE1000) course. The LibGuide supporting this course attracted 8 068 page views, with 75 percent of the 1 157 enrolled students completing the Information literacy course. This model was also applied to students in the School of Construction Economics and Management (CEM) and School of Architecture and Planning (SoAP).

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Support for students in the Faculty of Humanities featured: -Contact library lectures blended with a Wits-e tutorial and test for students taking the Film, Visual and Performing Arts (FVPA1A, WSOA1002/1002A) course. Out of the 350 students registered for the course, 287 took the compulsory test the results of which counted for five percent of the final semester mark.

-The same model was replicated for students enrolled in the International Relations Honours and Social Work and Speech and Hearing undergraduate courses.

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Approximately 178 first year Law students attended a contact lecture session, followed by a Wits-e quiz

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Information literacy at the Faculty of Health Sciences was fully integrated into the academic programme.

Digital and library skills development programmes markedly drew students to digital resources and services, for example, LibGuides, the gateways to subject specific information. There were 63 757 Prescribed, Recommended and Open Textbook LibGuide page views in 2019 compared to 13 643 in 2018 and 1 166 521 page views across all LibGuides compared to 835 462 in 2018, a 39.6 percent increase, in a year where the student enrolment increase was only 2.1 percent.

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SCHOLARLY COMMUNICATION AND PUBLISHING: DIGITISATION Digitising Africana materials and manuscripts The conversion of difficult to access hard copy Africana materials and manuscripts to digital formats is an ongoing project. Among some of the significant accomplishments in 2019 was the OA publication on the institutional repository, WIREDSpace, of rural education reports, Deaf Centre e-books, the journal title Symposium, and, the history of the Johannesburg College of Education (JCE). Similarly, the digital surrogates of the SAIRR, non-racial sports and security court trial papers were uploaded to the HP AtoM digital library.

Ms Eve Gray presents at the Open Access (OA) Seminar, Solomon Mahlangu House, Wits, 2 October 2019

The digitisation programme aims at not only widening access, but also long term preservation of the priceless research treasures in the custody of the University. To this end, the successful testing and launching of the Archivematica preservation software platform in 2019 represented a significant milestone. In the area of hard copies, 36 items were treated for conservation by the Special Collections Librarian. Additionally, the Humphrey’s Collection of Thomas Baines paintings was relocated to the Wits Art Museum for long term special curation.

National digitisation capacity building initiatives, 2018-2020 Under the Wits-NRF Digitisation Capacity Development Initiative, the Library organised seven workshops and training sessions, covering overarching digitisation concepts and issues, such as project management, digital repositories and asset management, and metadata creation.

Paul Weinberg facilitated the Digital Curation Worshop, 24-25 April 2019.

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Workshop

Venue

Dates 2019

Participants8

AtoM—Archivematica Nelson Mandela Founintegration and workflow dation, Sandton

23 January

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Digital curation

Wits

23 January

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Robert Sobukwe Museum

Graaff-Reinet

21 - 22 May

4

University of Fort Hare collections

Alice

19 June

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Digitisation projects and the digital camera

Iziko Museums, Cape Town

24 - 25 July

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Descriptive standards for digital aggregation

Wits

5 September

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Refresher training on AtoM

Wits

23 - 24 October

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Gabrielle Mohale facilitated the AtoM workshop, 23-24 October 2019

Dr Roger Layton facilitated the Descriptive standards for national aggregators workshop, 5 September 2019

INTERACTIVE, FLEXIBLE AND COLLABORATIVE LIBRARY SPACES Integrating library research, teaching and learning spaces The redevelopment of the Wartenweiler Library ground floor to incorporate a Centre for Learning and Innovation (WWL-CLI) started on 5 August 2019, for completion in 2020. The Library closed the 24-hour reading facility and removed 171 chairs to clear the space for the construction works. The Commerce Library created 154 additional seats in its 24-hour reading area to accommodate those temporarily displaced by the WWL-CLI works. Available spaces within Wartenweiler Library accommodated the balance of the seats. The Library redirected users to the Commerce Library 24-hour reading room as an alternative venue during this construction period.

The institutions represented were Gauteng Provincial Archives, Iziko Museums, Cape Town, Market Photo Workshop, Johannesburg, Museum Africa, Johannesburg, National Library, Pretoria , Nelson Mandela Foundation, Rhodes University, Makhanda, Robert Sobukwe Trust and Museum, Graaff-Reinet, University of Fort Hare, Alice, University of Johannesburg, University of South Africa, University of Western Cape, Western Cape Archives

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Wartenweiler Library 24-hour reading room closed in August 2019 for repurposing to incorporate a Centre for Learning and Innovation

In response to the increasing demand for extended library hours, the Engineering Library started repurposing a section in the Chamber of Mines Building library space into a 24-hour Reading Room, for opening in 2020.

Area in the Engineering Library being repurposed into a 24-hour working space

Shelf rearrangements in preparation of redevelopment continued across the Library system. Unwanted furniture and equipment was cleared. At Wartenweiler Library, multi copies of titles were identified and listed for relocation into storage. The Library of Management and Commerce Library started identifying overlapping collections and replacing these with e-books where possible. At the Library of Management withdrawn books were donated to other libraries through The South African Bibliographic and Information Network (Sabinet) while items identified for archiving were moved to storerooms. At the Engineering Library, the current journal collection shelves were audited and print journals available electronically were removed from the shelves creating room for additional study seats. In the sciences, bound volumes of journals which were available digitally were withdrawn from Wartenweiler Library basement storage, thereby freeing up space for potential archiving of needed print materials. Libraries in need of Royal Society, Science and Biological Abstracts were being identified so that these could be donated. At the Education Library, 2 706 items were taken off the shelves. Such shelf clearance activities were not always possible in the William Cullen Library which houses key research materials largely available in hard copy formats. Space constrains increasingly became challenging.

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Necessary infrastructure maintenance continued to help maintain a pleasing ambience in the workspaces.

In particular, waterproofing works to fix perennial leakages in the William Cullen Library commenced from 9 May to 11 July 2019. The first basement was also re-carpeted in October 2019. At the Law Library, the ceiling on the ground floor was repainted. At the Architecture Library, Professor Hannah Le Roux secured a ₤20 000 grant from the Mellon Foundation for the refurbishment of archival spaces. This commenced in June 2019.

Additional plug points on the mezzanine floor of the Commerce Library were installed and two interactive Kapp boards were fitted in the discussion rooms. The boards enabled students to collaborate, share their work with others and save it on their devices. At the Law Library, the installation of plugs on the ground and first floors started in December 2019, for completion in 2020. Library users welcomed these improvements.

PEOPLE Senate Library Committee The Committee guided the Library in fulfilling its role as part of the teaching, learning and research infrastructure throughout the year. The members of the committee were: Professor Z Vilakazi Chairperson & Deputy Vice-Chancellor: Research and Postgraduate Affairs Professor A Crouch Deputy Vice-Chancellor: Academic Professor D Billing

Academic Member: Faculty of Science

Professor M Bittencourt

Senate Member: Faculty of CLM

Professor P Bond

Academic Member: Faculty of CLM

Professor F Cawood

Senate Member: Faculty of EBE

Mr M Gebashe SRC Representative Mr M Hlangani PGA Representative Ms P Jama SRC Representative Professor A Kramvis

Senate Member: Faculty of Health Sciences

Mr A Magadla PGA Representative Mr N Makhanya SRC Representative Professor M Marchetti-Mercer

Senate Member: Faculty of Humanities

Mr K Montjana PGA Representative Dr S Mpofu Chief

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Chief Information Officer

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Mr P Muswazi University Librarian Professor C Nyamupangedengu

Dean’s Representative: Faculty of EBE

Ms N Potgieter Deputy Registrar Mr P Mofokeng SRC Representative Professor C Rey

Senate Member: Faculty of Science

Ms N Sithole

Representative: Finance Office

Professor J Vellema

Dean’s Representative: Faculty of Health Sciences

Organisational design Consultations with staff, organised labour and the Senior Executive Team continued during the year in the interests of balancing stakeholders’ expectations. The Library also continued with reviewing business processes in collaboration with Wits ICT. The core processes reviewed in 2019 were binding, circulation, acquisition, cataloguing, and WIREDSpace workflow. An audit of existing skills in light of new skills and knowledge envisaged in the proposed organisational chart and identification of training needs was completed.

People on the move: Appointments The Library technically reached its Employment Equity target for African males. Numerous positions were filled in order to maintain satisfactory service levels while revising the organisational chart. The 2019 appointments were:

From top left to bottom: Elizabeth Nakai Marima, Archivist; Rashid Moosa, Library Assistant; Naome Bopape, Senior Librarian; Lindelani Madonsela, Librarian: Teaching & Learning Support; Peter Mataboge, Library Web & Online Resource Assistant

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Also appointed were Mr Samuel Rasefate as Senior Support Consultant, Mr Figure Mtolo as Mailing Assistant; Mr Vongani Mlambo as Library Assistant; Ms Nokuthula Gunuza and Ms Philisiwe Cele as Cataloguing and Metadata Librarians; and Mr Emmanuel Mphago as Assistant Librarian: Collection Development.

Recognising staff achievements The Library Recognition Programme honored various staff for their commitment and hard work during 2019.

The recipients accepted their awards at a ceremony held in the Conference Room, Wartenweiler Library on 4 December 2019.

Ms Cynthia Warren accepts the Employee of the Year award cheered by Mrs C. Chatikobo, Manager: Information Resources

Mr Thomas Mulaudzi accepts the STAR Achiever Award**watched by Mr P. Muswazi, University Librarian

Mr Andrew Chakane receives the Rock Solid Award* from Ms C. Hart, Human Resources Officer

Ms Tinyiko Chauke receives the Rising Star Award*** from Ms C. Hart, Human Resources Officer

*individuals who consistently provide high quality, reliable and critical work that, if undone, would halt highly visible operations **individuals who provide outstanding performance, exceed performance objectives and service expectations, go beyond the call of duty, and demonstrate team work and initiative ***individuals who make exceptional contributions to the success of the Library

Library staff at the year-end function, Billy G Restaurant, Silver Star Casino, Friday 29 November 2019

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Retirements The Library expressed gratitude, bade farewell to and wished the following colleagues well in their retirement.

Retiree

Post

Years of Service

Ms Nomasonto Mahlangu

Senior Librarian: Main Desk

37

Ms Cynthia Warren

Senior Librarian: Serials

37

Mr Mark Sandham

Principal Librarian: Education

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Ms Nothukela Nyangiwe

Senior Library Assistant

36

Ms Semakaleng Mashifane

Library Assistant

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Staff wellness The Occupational Health, Safety and Environment Committee closely monitored conditions across all Libraries to ensure the health and safety of all staff and users of the library. Of particular concern during the year were the electrical faults in Wartenweiler Library. A server room on the first floor caught fire on Saturday 13 April, and on the weekend of the 4th – 6th of May, electrical explosions occurred in the second basement.

The Library worked closely with the Property and Infrastructure Management Division (PIMD) to repair the damages to the fire and alarm panel, server room uninterruptible power supply (UPS), server room cabinets and high tension (HT) electrical cables, as well as to rectify the faults.

Staff training and development Staff members across all grades took up different opportunities to upskill themselves as well as enhance their contributions to the strategic priorities of the University. Ms Mary Mabote and Ms Mercy Kgarume graduated on 9 August 2019, after successfully completing three modules of the Business Administration Services course. Ms Maggie Lediga, completed a Bachelor of Information Science Honours (BINF HONS) degree with the University of South Africa (UNISA).

A delegation comprising Ms Salome Potgieter, Principal Librarian: Science, Mr Devind Peter, Deputy Health Sciences Librarian, Witwatersrand Health Sciences Library and Ms Kedibone Moagi, Librarian: Commerce, visited the University College of London (UCL) Library, 18 – 22 November 2019, to learn how library services are being transformed and to lead the implementation of some practical projects in 2020. The visit covered sessions on UCL library services strategy and innovations in physical and digital library provision, including OA publishing. It provided the delegation with insight into the spaces, management and workings of UCL library and the changes to incorporate the modern with the old.

In addition, staff participated in several specially selected events including: workshop on metadata, archival spaces and digitisation with five delegates from the Netherlands on 20 February; Digitisation Centre training of Education Library staff and three postgraduate students from the School of Literature, Language and Media on scanning and digitisation equipment in support of different digitisation projects; Zotero bibliographic

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management software training of Library of Management desk staff empowering them to render basic support in bibliographic management queries; attendance at the Innovative Users Group (IUG) conferences in Atlanta, USA and East London, South Africa, 6 – 10 May and 13 – 14 November 2019, respectively; and skilled and semi-skilled staff upskilling workshops exploring the library home page, databases and e-books and other platforms organised by the Education and Training Unit.

Devind Peter, Salome Potgieter and Kedibone Moagi with Dr Paul Ayris, Pro-Vice-Provost (UCL Library Services) and in the inserted picture, Benjamin Meunier, Director of Operations, UCL Library Services

Library support staff attend an upskilling workshop in the Electronic Classroom, Wartenweiler Library

Peter Duncan, Special Collections Librarian, takes Library support staff through the treasures in William Cullen Library during an educational tour

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Salome Potgieter presents Wits Library initiatives at UCL Library

ILL workshop presented by Jill Turner, Senior Library Assistant

Library team at the Gale Workshop, 2 August 2019 where Cathy Dryden, Senior Librarian: Commerce won an iPad

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85th IFLA delegates caught a glimpse of the National Library of Greece which relocated in 2018 to its newly completed premises at the Stavros Niarchos Foundation Cultural Center, an award-winning architectural landmark, Athens, 27 August 2019. Inserted P. Muswazi, University Librarian

A presenter at the 85th IFLA Congress talks about workspaces in libraries

Contributions to the Profession Publishing Nicholson, D. The Copyright Amendment Bill: Its genesis and passage through Parliament, LIASA-in-Touch, v. 20, issue 2, June, 2019.

Nicholson, D. Predatory publishing practices: Is there life after Beall’s list? Informed Librarian Online, May 2019.

National presentations Atsango, M. Barriers to e-book access by Wits undergraduate engineering students: a case study, Presentation at the International University of Pretoria Carnegie Capstone Conference, held at Kievits Kroon Country Estate and Conference Centre, from 25th – 29th March 2019. Available at: https://www.up.ac.za/media/ shared/117/ZP_Files/Capstone%20conference/A/atsango_m.zp178043.pdf Letlape, G. Disaster prevention preparedness, response and recovery of collective collections and e-collections (digitised & born digital images). Presentation at University of KwaZulu-Natal, Pietermaritzburg Campus, 25 -26 September, 2019 Letlape, G. Recovering, digitizing and practicalizing Africa’s indigenous knowledge. Presentation at African Studies Conference, Kisii University, Kenya 1520 July, 2019 Left: Gabrielle Mohale, Archivist, at the launch of the permanent exhibition at Liliesleaf Museum dedicated to the GDR solidarity with the anti-apartheid struggle on 11 April 2019 attended by the German Ambassador to South Africa, the former President Kgalema Motlanthe, and other dignitaries such as Sophie du Bruyn, Matthews Phosa and Pallo Jordan.

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Mohale, G. Participation in a panel conversation with Matthews Phosa at the opening of a permanent exhibition dedicated to the German Democratic Republic solidarity with the anti-apartheid struggle, Liliesleaf Museum, Johannesburg, 11 April 2019, organized by the Rosa Luxemburg Foundation, Germany and the Liliesleaf Foundation Mohale, G. The Wits Library-NRF digitization initiative. Presentation at the Digital Archives Symposium, Centre for Humanities Research, University of the Western Cape, 21-22 August, 2019 Muswazi, P. Leadership in the library: Integrating 4IR in the Wits Library space is a strategic imperative: Interview. Leadership Magazine, August 2019 Edition, p. 82. Available at: http://mags.capemedia.co.za/leadership/406/ Nicholson, D. Copyright in the digital space. Presentation at the NRF Digitisation Workshop on 25 April 2019, William Cullen Library, Wits Nicholson, D. Participation in EIFL workshop on 11 June and WIPO Regional Copyright Meeting, Nairobi, Kenya, on 12 and 13 June 2019. Report available at: https://www.ifla.org/node/92253 Nicholson, D. Presentation at the World Book and Copyright celebration on 30 April 2019, Sandton Library, Johannesburg Nicholson, D. Presentation on the Copyright Amendment Bill at the SAICA seminar held at The Dome, Northgate, Johannesburg, 18 July 2019 Nicholson, D. Workshop for staff and postgraduate students, Research Week, 5 June 2019, Rhodes University, Makhanda, South Africa Nicholson, D. Workshops for staff and postgraduate students, Research Methods seminar, 28 June 2019 and 11 October 2019, University of the Free State, Bloemfontein Peter, D. & Kineyere, A. Facilitation of the CARTA Joint Advanced Seminar 1 Cohort 9, organized by the Consortium for Advanced Research Training in Africa (CARTA), School of Public Health, University of Makerere, Kampala, Uganda, 3-15 March 2019 Peter, D. Use of WHSL eResources. Presentation to the CARTA Joint Advanced Seminar 2 held at Wits School of Public Health, Johannesburg, November 2019 Roberts, C. Atom and Archivematica: Wits Library Archival publishing and preservation solutions. Presentation at the Network of Data and Information Curation Communities (NeDICC) Meeting, Council for Scientific and Industrial Research (CSIR), Pretoria, 17 July 2019 Skosana, E. Wits Sierra Oracle integration. Presentation at IUGSA - 13 – 14 November 2019, East London, South Africa

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Van Den Heever, M. The changing role of libraries. Guest speech at the The Changing Role of Libraries seminar organised by the Wits Library Education and Training Unit in collaboration with Taylor and Francis Africa, Conference Room, Wartenweiler Library, Wits, 8 June 2019

Ms M. Van Den Heever, Manager: Library Research Support speaking at The Changing Role of Libraries Seminar, Wartenweiler Library, Wits, 8 June 2019

Delegates from Gauteng institutions at the seminar, 8 June 2019

Professional leadership Jansen van Rensburg, S., Senior Librarian: ILL served as a member of the Sabinet Advisory Board Muswazi, P., University Librarian served as member of the Executive Committee of the Committee of Higher Education Librarians in South Africa (CHELSA) Muswazi, P., Appointed member of the National Council for Library and Information Services for the period 1 July 2019 to 30 June 2022 Nicholson, D., Appointed member of the National Council for Library and Information Services for the period 1 July 2019 to 30 June 2022 Peter, D., Deputy Health Sciences Librarian served as South African Online User Group (SAOUG) Minutes Secretary and Vice Chair from October 2019

WHAT DID OUR USERS SAY IN 2019?

Selected quotations · “Yes I’ve managed to download the thesis - thank you so much for your swift assistance and for following up”.

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· “I am pleased to inform you that your assistance in my research on the establishment of the Thembu Traditional Authority in Ciskei was most invaluable and contributed to the successful resolution of the abaThembu dispute by the Eastern Cape High Court. Thanks once again for your assistance. The relevant high court decision is reported in the law reports. I look forward to your assistance in my current inquiry”. · “A great collection for the history of the Rand and the country. One has only to open a box and most surprising findings will jump out”. · “I have been looking for someone like you to help me at Wits for the past year. I can’t tell you how grateful I am to find someone who is so patient and helpful. I am extremely grateful for your help, and for referring me to other librarians for Zotero and other help”. · “I’d like to acknowledge the ILL team by name in my forthcoming publication. Can you please send me everyone’s name? This is for one of my Carmen pieces”. · “... It’s been a pleasure to work with you and learn from your work in South Africa. You’re doing an impressive job and we always use you as an example of advocacy in the library field. I hope we’ll stay in touch and I wish you all the best for the future”. · “The William Cullen Library, and critically its Historical Papers Research Archive and Wits Digitisation Centre is a national and international treasure”

Acknowledgements The Library expresses its appreciation to the guidance provided by the Deputy Vice Chancellor: Research and Postgraduate Affairs and members of the Senate Library Committee and their interest and contribution to the running of the libraries. We were particularly grateful to the Faculty/School Library Representatives and Faculty Library Committees who continued to work closely with the Library. And thanks to the Library Senior Management Team and to professional librarians and all our skilled and semi-skilled staff in all units throughout the Library for their hard work during 2019 and their continued contribution to the Library’s high levels of service.

Contributors: Caddie Hart, Catherine Dryden, Charl Roberts, Chiratidzo Chatikobo, Denise Nicholson, Devind Peter, Gabrielle Mohale, Janet Zambri, Bongi Mphuti, Maggie Lediga, Margaret Atsango, Mark Sandham, Maryna van den Heever, Nabisa Mbali, Nina Lewin, Nkemeleng Lesejane, Rachel Louis, Salome Potgieter, Suzette Jansen Van Rensburg, Thuli Dhlamini, and Xoliswa Xanko.

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WITS LIBRARIES ANNUAL REPORT

University of the Witwatersrand Libraries

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Private Bag X1 Wits 2050

South Africa

Email: Tshidi.Mwandla@wits.ac.za

Meeting the Ne High Tech Integ Research, Lear Teaching Enviro

21ST CE