Diamond Equipment Parts & Service Brochure

Performance you can count on Equipment • Parts • Service • Rentals

Parts & Service www.diamondequipment.com

Table of Contents About Diamond Equipment

2

Rental Equipment

10

Factory Trained Technicians

3

Scheduled Maintenance Inspections

4

Extended Warranties & Damage Insurance

11

On-Site Service & Maintenance

5

Parts

12

Wireless Monitoring Systems

6

Hydraulic Hose Assemblies

13

Fluid Analysis

7

Filters

14

Undercarriage Maintenance

8

Attachments & Ground Engaging Tools

15

Shop Services

9

About Diamond Equipment Our Family Business

Our Services

Terry’s sons, Dave and John, grew up in the family business, spending summers helping out in the parts department. After a 5-year stint on the pro golf circuit, Dave joined the sales team in 1985. John began working with the sales group a few years later. By 1996, Terry was ready to retire, and he passed along the company reins to Dave.

Our Customers

Diamond Equipment traces its beginnings to 1969 when Terry Clement opened a Case Construction equipment dealership in Evansville, IN. He had been selling agriculture and construction equipment and embraced the opportunity to establish his own business.

Over the years, the company has expanded to five locations.

Whenever there was an area with service needs that was adjacent to one of their existing territories, Diamond extended its service area by opening a new location. They have always been fortunate in finding excellent managers who share the same sort of attitudes toward customers that the Clements have—Simply treat customers as you would like to be treated, provide a high level of service, and always be honest and fair.

Like most successful family businesses, Diamond Equipment has a loyal group of employees who have been with the company for many years. They all strive to achieve zero downtime for their customers. The distinction between customer and friend has blurred while Diamond has been building its business, because they do treat customers the same way they treat friends—with kindness, consideration and respect.

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Maintaining a policy of zero downtime, Diamond Equipment provides same day parts delivery and on-site service 24 hours a day, 7 days a week. Technicians undergo extensive training and are certified for any equipment they service.

They routinely troubleshoot a situation to identify problems and quickly offer solutions to enhance your equipment’s performance.

Diamond Equipment’s core customer base began with smaller, mom and pop companies. Many of these companies have grown, as Diamond has, and customers now range in size from small start ups to very large companies, many of which are second and third generation family businesses.

Customers represent a wide range of businesses— construction companies, plumbing contractors, dairies, road builders, excavating contractors, utility contractors, landscapers, government agencies, quarries and aggregate processors, rental companies, farmers, recyclers and waste handlers, railroad and municipality crews, and all sorts of industries with warehouses and routine maintenance needs.

Our Equipment

When the opportunity arose, Diamond Equipment expanded their equipment lines in ways that help customers with their businesses. The brands of equipment we carry include construction equipment from Case, Hyundai and Takeuchi, Kobelco excavators, Terex trucks, Dynapac rollers and pavers, JLG lifts, Noram motor graders, Allied hammers, and a wide variety of ground engaging tools and attachments.

Factory Trained Technicians Diamond Equipment assures technicians are trained continually ■ Diamond Equipment’s technicians are factory trained and certified ■ Case provides specialized training for their equipment

Our Technicians Are Factory Trained

Diamond Equipment has extensive training requirements to certify technicians and assure that they are properly equipped to service your machines. Our technicians attend classes at Case’s regional training centers at least twice each year to learn any new diagnostic and service techniques and to understand any changes in manuals or equipment requirements for Case machines.

Our technicians are trained in equipment operation, diagnostics, maintenance and repair. Diamond combines classroom training with on-the-job experience for a thorough understanding of machine maintenance and repair. Safety regulations and procedures are emphasized throughout the training process.

Case Technical Training Center

All classes at Case’s technical training center in Racine, WI are taught by certified specialists. There are courses on the functions and performance of specific machines, which include preventive maintenance inspections, adjustments, tests, troubleshooting techniques, and repair procedures.

There are also component courses, which provide more in depth information for specialized technicians. As diagnostic equipment becomes more and more complex, training is especially critical to maintain equipment properly and optimize operating time.

Customer Training

Diamond Equipment offers customer training classes at all five locations. We provide skill training for operating a variety of machines and equipment to assure that best practices are used on-site with proper operating techniques and that the range of machine capabilities is understood.

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Scheduled Maintenance

Inspections Reduce downtime with Scheduled Maintenance Inspections by our factory trained technicians On Time Inspections

You can count on Diamond Equipment to complete Scheduled Maintenance Inspections for your equipment to avoid downtime and keep your machines performing their best. Most equipment manufacturers require some sort of maintenance every 500 hours.

We can verify service hours periodically to assure that timely maintenance activities are performed to meet warranty coverage requirements.

Factory Trained Technicians

All machines are serviced by our factory trained technicians, on-site or in our shops. And we don’t only service the equipment we sell—we can service any brand that’s in your fleet.

Thorough Inspections

Each type of equipment has a thorough inspection regimen that is strictly followed to ensure that all appropriate equipment functions are inspected to identify any possible problems. Ask about a fluid analysis with each inspection to identify potential issues, based on the presence of metals and contaminants in the machine’s fluids.

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■ Factory trained technicians ■ Documented maintenance for warranty assurance ■ Any brand ■ On-site or in our shop

Custom Hydraulic­­­­ Inspections

Even the most experienced operators can’t detect hydraulic system efficiency loss until it reaches 16 – 20%. To protect against such losses, we recommend that machines depending on efficient hydraulic systems undergo a Custom Hydraulic Service inspection every 12 months or 2,000 hours. The service includes engine and hydraulic system performance tests, hydraulic oil sampling, and a walkaround inspection. All results are compared against new machines to detect wear in your components and repair minor problems before a major failure occurs.

Our scheduled machine inspections are available for the following equipment: Equipment

# of Inspection Points

Articulated Trucks 78 Compaction Equipment 74 Crawler Tractors/Dozers 79 Excavators 70 Forklifts 79 Motor Graders 80 Skid Steers/Compact Track Loaders 41 Tractor/Backhoe Loaders 79 Telehandlers 79 Wheel Loaders 78

On-Site Service & Maintenance Trained, certified technicians provide on-site services 24/7 ■ Our fleet of service trucks is ready with the latest repair and diagnostic tools ■ Scheduled maintenance maximizes uptime ■ 24-Hour emergency repairs ■ State-of-the-art diagnostic tools and service trucks for job site repairs and service

Scheduled Maintenance On-Site

Diamond Equipment maintains a fleet of service trucks to provide on-site service for both repairs and routine maintenance. Our trained, certified technicians are dispatched to your job site to perform maintenance activities recommended by the equipment manufacturer at specified intervals. We can schedule these maintenance procedures when your machines are idle to optimize your equipment productivity.

Remotely Monitor Equipment for Problems

When a wireless monitoring system is installed in your equipment, Diamond Equipment can remotely monitor your machines and let you know when we receive any alerts for

operation problems. Sometimes we even spot a problem before your operator is aware of it. We can diagnose repairs through our systems and come prepared to your site with the proper parts and tools to minimize your downtime.

24-Hour Emergency Service

When one of your machines is down, you can count on us to come to your job site to repair your equipment as quickly as possible. We understand that you might have a problem on a weekend or evening, and our technicians are available whenever you need us. With five locations throughout Indiana, Illinois, Kentucky, and Tennessee, Diamond Equipment technicians can quickly respond to your emergency and help you reduce costly downtime.

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Wireless Monitoring Systems Locate your equipment any time, monitor actual hours of operation, and prevent unauthorized use â– Reduce costs and increase productivity with maintenance notifications and alerts for equipment problems â– Save on repairs with remote troubleshooting for equipment problems Wireless monitoring systems automatically collect and wirelessly transmit data about your equipment, so you can track your equipment location at all times and monitor the hours of operation.

All data can be accessed through the internet and integrated into your business systems. You can also allow outside parties to access your equipment data.

Automatic Maintenance

Diamond Equipment can take care of your maintenance needs automatically. We can even troubleshoot problems remotely, so we arrive at your job site with the parts and diagnostic equipment to repair your equipment faster, as long as you have given us access to your equipment data.

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Available Data

GPS location Detailed engine hours Customized management and maintenance reports Maintenance profiles and notifications Established boundaries that trigger alerts when equipment crosses them After hours security alerts Driver directions and instructions Machine health monitoring

Fluid Analysis Analyzing system fluids reveals actual internal conditions ■ Contaminant levels predict component failures accurately ■ Maintenance intervals can be dictated by contaminant levels in fluids to determine when to replace filters and change oil ■ Oil analysis records prove your equipment has been maintained and help increase resale value ■ Any make, any model

Diamond Equipment offers fluid analysis kits to monitor the internal health of your equipment. Performing fluid analysis at regular intervals ensures that potential problems will be spotted as early as possible.

What is Fluid Analysis?

By extracting fluids from several areas in your equipment and analyzing the level of contaminants in the fluids, potential problems with component failure can actually be predicted.

As components wear, microscopic pieces will appear in the fluids throughout the machine’s parts. By analyzing which metals are appearing where and in what concentration, the remaining life of each component can actually be predicted, so that you can anticipate when major repairs may be necessary.

Accreditation. You can be confident that the fluid analysis results are accurate, repeatable, and backed by stringent laboratory standards.

Sampling Intervals

Manufacturers recommend sampling intervals for each model. Also consider how critical each piece of equipment is to your production in determining sampling frequency. You may want to reduce the hours between sampling periods for equipment operating under more stressful conditions.

Service and Repair Recommendations

By evaluating the results of your machine’s fluid analysis, Diamond Equipment can provide guidance on necessary repairs and filter and oil change intervals.

Laboratory Accreditation

The fluid analysis laboratories that Diamond Equipment uses are ISO 17025 A2LA accredited, which is the highest level of quality certification for testing laboratories by the American Association for Laboratory

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■ Schedule inspections at regular intervals to spot problems ■ Monitor your undercarriage routinely ■ Don’t delay repairs or replacements on undercarriage components ■ Install CELT to double wear life ■ Any make, any model

Undercarriage Maintenance Diamond Equipment’s technicians are trained to identify undercarriage problems before major repairs are required. By measuring the thickness of the undercarriage components, our technicians can predict how long your undercarriage will last before replacements are needed. During preventive maintenance service, we include undercarriage evaluations at no additional charge.

• Keep the undercarriage clean of mud and debris The accumulation of mud and dirt around the undercarriage can interfere with proper operation by changing the pitch, which changes the component engagement and leads to faster wear.

Knock away any debris every day after use, then wash the tracks thoroughly with water.

Undercarriage Tips to Reduce Wear

• Minimize high operating speeds Higher speeds cause more wear on the undercarriage. Use the slowest possible operating speed for the job.

Extend the life of your undercarriage by following a few simple rules.

• Double Wear Life with CELT CELT is Case Extended Life Track that can more than double the wear life of a standard lubricated track design. With CELT, a hardened bushing is placed over a standard type track bushing.

With this configuration, the larger bushing is free to rotate on the smaller bushing, reducing the scrubbing action between the bushing and the sprocket, which doubles the wear life.

• Adjust the track for correct tension Loose tracks can detrack. Over-tightening can cause power loss, excessive roller and idler wear, and could tear the tracks. Refer to your operator’s manual for track inspection and tensioning procedures.

• Use the narrowest shoe possible Wider shoes can cause problems maneuvering by sticking out farther and making it more difficult to turn. Wider shoes may be necessary, however, to keep the machine from sinking in extremely wet conditions.

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• Alternate the turning direction Continuous turning to the same side can cause asymmetrical wear and accelerate wear for sprocket teeth, track tread, guide lugs and roller flanges.

• Inspect your equipment visually every day for signs of wear Check for cracks, bends and breaks on components. Look or wear on bushings, sprockets and rollers. If you see any components that are shiny, there’s probably an alignment problem. Make sure nuts and bolts are not loose, which can cause abnormal wear by interfering with proper movement of parts.

• Control track spinning when filling the bucket Use loader hydraulics to penetrate into the material to reduce track spinning. Unnecessary spinning of the tracks can accelerate wear and cause cuts in the tracks.

Shop Services The latest repair and diagnostic equipment, factory certified technicians â– Engines and transmissions can be repaired or remanufactured â– Remanufactured pumps, motors, and drive units are an economical alternative to buying new

Diagnostics

Diamond Equipment’s facilities are equipped with state-ofthe-art diagnostic tools that provide accurate evaluations to pinpoint problems, whether they are with engines, drive trains, or hydraulic systems. Our shop staff is factory trained to correct equipment problems quickly and cost effectively to minimize your downtime.

Repair or Remanufacture

Diamond Equipment offers repairs on any components.

When a replacement is necessary, remanufactured components are an economical alternative. We offer a wide range of remanufacturing services that include engines, transmissions, torque converters, hydraulic pumps, hydraulic cylinders, and drive motors. All remanufactured components meet OEM standards and carry a warranty comparable to new component warranties.

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■ Clean, well maintained equipment ■ Delivered to your site ■ Newer models ■ Wide selection ■ Variety of attachments

Rental Equipment Supplement your fleet with our top quality equipment

Diamond Equipment is an equipment owner, too, with a fleet of construction equipment available for rent. Whether your need is bigger, smaller, shorter, taller, or just an addition to supplement that busy time of the year, Diamond Equipment can help. If we don’t stock it, we can locate it through our network of affiliated dealers.

Clean, well maintained machines can be delivered to your job site for daily, weekly or monthly rental.

Maintenance is performed on machines in our rental fleet at intervals recommended by the manufacturer. Repairs are always completed promptly, so you’ll never be inconvenienced by unexpected downtime.

Rent-to-Own

Renting from Diamond Equipment is the perfect opportunity to try out a model that you’re thinking of purchasing to make sure you have the correct machine for your company. We also offer a Rent-toOwn option with a generous portion of your rental payment applied to the purchase price of the unit. In many cases, this fee will serve as the down payment when you are financing.

Our fleet is routinely updated. We rotate out older models, sell them with our used equipment, and replace them with new equipment.

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Equipment Available Articulated Trucks Attachments Compact Excavators Compact Track Loaders Compact Wheel Loaders Compaction Equipment Crawler Dozers Excavators Hydraulic Hammers Forklifts

Loader Backhoes Loader Tool Carriers Motor Graders Pulverizers Skid Steer Loaders Steel Shears Telehandlers Trailers Wheel Loaders

Extended Warranties & Damage Insurance Protect your equipment with an extended warranty or physical damage insurance

What is an extended warranty?

An extended warranty provides a longer warranty on your machine beyond the period that comes with original warranty for your equipment. It includes all the genuine OEM parts and the service performed by factory trained technicians that your original warranty covers.

Why buy an extended warranty?

Payment Options

Finance It—Payments can be financed through retail installment contracts.

Charge It—For Case equipment, you can charge your extended warranty to your CNH Revolving Account. Ask about a credit line increase to accommodate your extended warranty payments.

Lease It—Add extended warranty to your lease agreement.

It protects you against the expense of unexpected repairs.

Also, resale value is higher, because the plan can usually be transferred to the new owner.

Special Rates

What equipment is eligible?

* A surcharge may be added to the new equipment rate once the warranty period expires, and failures that occur within the first 30 days after registration may not eligible for reimbursements. ** Reimbursement rates vary with the type of equipment and equipment manufacturer.

New Equipment Add your extended warranty to your financing when you purchase any eligible equipment. You can purchase your extended warranty any time during the warranty period at standard new equipment rates. You can even add an extended warranty up to four months after the base warranty expires*. New equipment plans can be transferred to a new owner, which can boost its resale value.

Discounts are sometimes available for equipment covered by government contracts. Ask if your equipment qualifies.

Used Equipment Used equipment that is less than seven years old and has less than 7,000 hours at the time of registration** can usually be covered. An oil test for equipment with over 1,000 hours determines final eligibility. Most brands are eligible for coverage.

Insurance Options Physical Damage Insurance (PDI)

PDI provides comprehensive coverage to repair or replace eligible equipment in the event of direct physical loss or damage.

Covered perils include, but are not limited to: collision, overturns, earthquake, theft, fire, tornado, flood, vandalism, hail, wind, ingestion of foreign objects, and vermin infestation.

Loss Damage Waiver

When renting equipment, you are responsible for any damage that occurs to the unit during the rental period. Most brands of new and used construction equipment rented through Diamond Equipment are eligible for Loss Damage Waiver, which helps protect rented equipment against most causes of direct loss or damage during the period of an equipment rental contract.

Covered perils include, but are not limited to: collision, overturns, earthquake, theft, fire, tornado, flood, vandalism, hail, and wind.

Note: Ingestion of foreign objects is not a covered peril.

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Parts

When you need them

■ Multimillion dollar parts inventory ■ Order online to save time ■ 24/7 emergency parts support ■ Next day availability on most non-stock parts

Fast Availability

Diamond Equipment has a multimillion dollar parts inventory to deliver your parts as quickly as possible. Check the online catalogs for the correct part number, and contact the location nearest you.

Our parts and service managers have an average of ten years experience or more to help you find the parts you need. If it’s not in stock, we’ll locate the part through our extensive network of parts resources.

To Order, Call, Fax or Email

You can call, fax, or email the parts department at the location nearest you to order your parts. Each location also has an emergency number for 24 hour service.

Parts Delivery or Pick-up

Multiple shipping options are available—you can have your parts shipped to your location, or you can pick them up at any of our locations.

Also Available

• Lighting—Easy to install magnetic and bolt on lights • Radio Kits—Plug into music, weather and news • On-site managed parts inventory

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Hydraulic Hose Assemblies Huge selection, top performance ■ Avoid lost production time from hose failure ■ Choose from our large inventory and keep spare parts on hand to avoid downtime

All Makes, All Models

Reliable

Fast Turnaround

Keep spare hoses on hand to avoid downtime

Gates offers the widest variety of hoses in the industry, including braided, spiral, multi purpose, transportation, refrigerant, suction & return, and more. Diamond Equipment stocks hoses in sizes ranging from –4 to –24 (3⁄16" to 11⁄2"), compatible with permanent crimp style fittings. Our expert technicians will help you determine exactly what you need.

Expertise in workmanship, combined with the correct hose and fittings assure performance under a wide range of working conditions, pressure requirements, and heat tolerances.

Hose replacements can be provided while you wait. Our mobile field service capability minimizes lost production time.

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Filters

■ Clean fluids are critical to optimum equipment performance ■ Changing filters regularly avoids contamination of fluids

Extensive Inventory

Diamond Equipment maintains an extensive inventory of filters, ready to service your equipment on schedule. It’s important to change filters regularly for optimum performance.

Wide Variety

All your equipment filters are available at Diamond Equipment—fuel filters, lube filters, air filters, hydraulic filters, and coolant filters.

Excellent Quality

All of our filters meet or exceed requirements specified by your machine’s manufacturer. We have filters for any make, any model.

Filter Tips

Check filters regularly for efficient engine operation Your engine works harder and runs hotter with a clogged filter, which makes it more difficult for the fuel to pass through it. The additional stress causes the engine to wear down faster.

Check filters if your oil consumption increases When your engine burns more oil than normal, it is possible that dust and dirt is clogging the filter. It may be necessary to change the oil and the filter.

Dusty conditions can cause serious damage While changing the oil and filter, check the condition of the crank bearings. If scarred badly, they may need to be replaced. Also check oil rings and pistons for damage.

Keep air filters dry Air filters fail quickly when they pick up moisture. If they are exposed to moisture, check them frequently.

Use the correct filters With incorrect filters, there can be gaps, through which dust can enter.

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Attachments & Ground Engaging Tools Attachments to fit most brands and models A customized tool saves time and money

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Performance you can count on Equipment • Parts • Service • Rentals

Indiana

Illinois

Indiana

Terre Haute Mt. Vernon Evansville

Kentucky

Nashville

Tennessee

Equipment Articulated Trucks Attachments Compact Excavators Compact Track Loaders Compact Wheel Loaders Compaction Equipment Compressors Crawler Dozers Excavators Forklifts Hydraulic Hammers

Bowling Green 1046 Lovers Lane Bowling Green, KY 42103 Phone: (270) 781-1061 Toll Free: (800) 489-1061 Fax: (270) 781-0907

Terre Haute 2000 Harlan Drive Terre Haute, IN 47802 Phone: (812) 299-4747 Toll Free: (888) 343-4747 Fax: (812) 299-3687

Tennessee

Illinois

Mt. Vernon 17035 N. Illinois Hwy. 37 Mt. Vernon, IL 62864 Phone: (618) 242-2273 Toll Free: (800) 388-6396 Fax: (618) 242-9161

Bowling Green

Kentucky

Evansville 1060 E. Diamond Ave. Evansville, IN 47711 Phone: (812) 425-4428 Toll Free: (800) 258-4428 Fax: (812) 421-1036

Nashville 1530 Heil Quaker Blvd.

Nashville, TN 37086 Phone: (615) 641-1100 Toll Free: (800) 635-9454 (615) 641-1108 Fax:

www.diamondequipment.com

Services Light Towers Loader Backhoes Loader Tool Carriers Motor Graders Pulverizers Skid Steer Loaders Steel Shears Telehandlers Trailers Wheel Loaders

24-hour emergency service Preventive maintenance packages Delivery Engine and major component rebuilds Equipment rental Extended warranties Machine maintenance inspections Fluid and wear analysis

Markets Served Online parts catalog On-site field service Parts support with a multimillion dollar inventory Tailored financing for new and used equipment purchases Training—Safety, operating and maintenance Undercarriage replacement and repair

Agriculture Construction Demolition Excavating Grading Home building Mining Paving Oilfield services Quarry and aggregates Railroads Roads and bridges Industrial Utilities

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