Winnipeg Jets Season Seat Holder User Guide

WINNIPEG JETS SEAT HOLDER

USER GUIDE TO

THE USER’S GUIDE TO

/ Jets Pass HQ is the information hub for all Season Seat Holders, Registered Share Partners and Wait List Members.

Here you will find the latest news and important information that impacts you as a Season Seat Holder for reference throughout the season.

Jets Pass HQ is your source for information regarding: • Package and Individual game pricing • Schedule information and game categories • How-to Guides, helpful screenshots and easy step-by-step instructions for managing your Winnipeg Jets Account – look for detailed instructions on how to use each of the ticket management tools outlined in this Guide • Ticket Purchase Agreement Policies and Procedures • Direct contact information for your dedicated Account Service Representative

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Jets Rewards is the official Loyalty Program of the Winnipeg Jets. Available to Winnipeg Jets Season Seat Holders, Registered Share Partners and Wait List Members, the Jets Rewards program is designed to reward your Jets loyalty with unique Rewards and Experiences.

As a Season Seat Holder, you automatically earn Jets Points. To confirm the number of points on your account, click the LOGIN button by using the same email address and password as your Winnipeg Jets Account.

Earn Jets Points when you: • Complete your annual Season Seat payment confirmation • Pay In Full and Pay With Cheque (BONUS POINTS) • Buy Jets Gear from any Jets Gear location • Add Share Partners to your account (maximum of 4 per account) • Arrive at least 60 minutes early to home games • Attend either 15, 30 or 40 home games in a regular season • Sell seats on the Winnipeg Jets SeatExchange (p. 9) • Enter the Jets Rewards Promo Code during TSN3 Jets broadcasts Jets Rewards and Experiences are available under the “categories” of Game Day Experiences, Non-Game Day Experiences, Memorabilia, and Jets Gear.

Rewards and Experiences are exclusive to you as a Season Seat Holder. Be sure to sign in to Jets Rewards to see these unique items – watch for regular updates to the Jets Rewards Catalogue.

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DIGITAL TICKETING / The Winnipeg Jets digital ticketing platform, along with your Jets Pass, gives you convenient, 24/7 online access to manage your seats through your Winnipeg Jets Account.

You can log in to your Winnipeg Jets Account on Jets Pass HQ. Click the LOGIN link under the MANAGE YOUR ACCOUNT dropdown menu. Log in using your email address and password.

Using your Winnipeg Jets Account, you have access to several management tools that are designed to give you the control and flexibility you need to make the most of your season seat package.

While logged in you can: • Foward tickets to friends, family or clients without having to physically distribute tickets (p. 6) • Sell tickets to games you can’t attend on SeatExchange, the official resale platform of the Winnipeg Jets (p. 9)

• Donate tickets to games you cannot attend to youth associated with the Winnipeg Jets True North Foundation (p. 10) • Print tickets or reprint lost or stolen tickets (p. 10)

Each of these digital ticketing benefits are reviewed in greater detail in this guide.

REMEMBER: Your Jets Pass doubles as your discount card to use at all Jets Gear locations for your 15% savings on regular priced merchandise.

Earn Jets Points with every Jets Gear purchase.

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LOADING YOUR JETS PASS

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/RELOADABLE

This season, all Winnipeg Jets Season Seat Holders and Registered Share Partners have been automatically enrolled to participate in our new Winnipeg Jets Reloadable Jets Pass program. This convenient program allows seat holders to place a specific dollar value on to their Jets Pass for use at Jets Gear locations or MTS Centre concessions.

The credit loaded to your account can be used in real time at all Jets Gear locations or any MTS Centre concessions simply by presenting your Jets Pass.

Benefits of using your Reloadable Jets Pass: • Load and re-load value on to your account electronically using your credit or debit card • Set up your account to automatically re-load your Jets Pass when your balance reaches a pre-determined amount • Transfer a specific dollar value to family, friends or clients when you forward games from your primary account Please refer to winnipegjets.com/reloadablejetspass for detailed information on the Reloadable Jets Pass program.

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REGISTERED SHARE PARTNERS / A Registered Share Partner is someone with whom you have, or will, transfer a minimum of 9 games from your Season Seat Account in any given season. Primary Account Holders receive Bonus Jets Points for registering each Share Partner on their account.

As the Primary Account Holder you will always retain full ownership of your seats, and by adding a Registered Share Partner you will allow them to take advantage of a wide array of benefits and functionality including: • A Jets Pass issued exclusively to the Share Partner, which may be used to gain access to Winnipeg Jets home games • Enrollment in the Jets Rewards loyalty program • 15% off at all Jets Gear locations • Winnipeg Jets and MTS Centre Pre-sale opportunities • The ability to sell seats on the Jets SeatExchange • Full access to Winnipeg Jets Account Manager digital ticketing functions, including the ability to Forward, Donate or Re-Print seats using the Winnipeg Jets Account Manager

WARNING: DESPITE SPECTATOR SHIELDING MEASURES, SERIOUS INJURIES CAN RESULT FROM OBJECTS (INCLUDING PUCKS, STICKS AND OTHER EQUIPMENT) PROJECTED, THROWN OR HIT INTO THE SPECTATOR AREA IN CONNECTION WITH THE EVENT FOR WHICH THIS PASS IS ISSUED (THE “EVENT”). STAY ALERT AT ALL TIMES INCLUDING DURING WARMUP AND AFTER PLAY STOPS. IF STRUCK, IMMEDIATELY ASK AN USHER FOR DIRECTIONS TO A MEDICAL STATION. The holder of this JetsPass is admitted to the Event on condition that he/she by use of this JetsPass shall be subject to, and shall abide by, the policies and procedures outlined at winnipegjets.com/jetspasshq.

EG JETS WINNIP SEASON SEAT MTS CENTRE • ST.VITAL CENTRE • MTS ICEPLEX • POLO PARK • KILDONAN PLACE 2016-17 SHARE PARTNER

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ACCOUNT NO: XXXXXXXX

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FORWARDING TICKETS / Season Seat Holders are encouraged to forward tickets electronically through their online Winnipeg Jets Account for greater convenience and security.

You can forward as many games as you wish – any remaining seats stay in your Winnipeg Jets Account and on your Jets Pass.

Benefits to the Season Seat Holder: • You will have a record of all activity on your account throughout the season • Digital ticketing significantly lessens confusion regarding ticket transfers • Managing your seats online is more convenient and secure than distributing paper tickets Benefits to the Recipient: • Will receive all game day communication electronically • Will easily be able to request replacement of tickets if lost or stolen • Will have ownership of the ticket to use for mobile entry, forwarding or printing

PLEASE NOTE: After seats to games have been successfully forwarded, they are no longer in the possession of the primary seat holder and the barcode associated with your season seat holder Jets Pass is no longer valid for that specific game.

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MOBILE ACCOUNT MANAGER / Manage your Winnipeg Jets Account directly from your mobile device for greater convenience.

To log in to the Winnipeg Jets Mobile Account Manager, go to winnipegjets.com/mobile at any time or connect through the Winnipeg Jets App. Benefits of using the Mobile Account Manager: • Ideal for managing your seats on Game Days • Transfer seats right up until puck drop • Accept or decline transfer offers sent to you • Works without needing to save a file or download an app

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MOBILE ENTRY / Winnipeg Jets Mobile Account Manager delivers the convenience of always having your seat barcode information available from your mobile device.

To log in to the Winnipeg Jets Mobile Account Manager, go to winnipegjets.com/mobile at any time or connect through the Winnipeg Jets App. Benefits of using Mobile Entry: • View and scan barcodes from your mobile device for entry to all Winnipeg Jets home games at the MTS Centre • Convenience – your current seat barcode is always with you • Works without needing to save a file or download an app • Mobile Entry works for any game or seat on your Winnipeg Jets Account, including multiple seats for the same game • Eliminates the need for print-at-home tickets Visit Jets Pass HQ for screenshots and instructions on how to display a mobile barcode.

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/TICKETS Winnipeg Jets SeatExchange is a convenient transaction platform which allows Season Seat Holders to sell individual game tickets for Winnipeg Jets home games. SeatExchange provides a safe, reliable and legitimate way for Season Seat Holders to sell game tickets. SeatExchange is the only online ticket re-sale site officially authorized by the Winnipeg Jets.

By selling seats on SeatExchange, you will receive a credit for the tickets sold at the individual game day price, which will be placed on your Jets account.

The individual game day price will always be higher than the per-game price paid

by Season Seat Holders.

Season Seat Holders have two options on how to utilize the credit on their account gained from tickets sold on SeatExchange: 1 . Credit can be left on your account and used toward a future invoice; or, 2. You can have a cheque mailed out to you in the month following the re-sale of the game in which it is played.

Prior to the beginning of each season, Seat Holders can indicate their payment preference.

New barcodes will be generated for sold tickets for the purchaser and the tickets will no longer be in the possession of the seller. The barcode associated with your season seat holder Jets Pass will become invalid for that specific game.

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DONATING TICKETS / By donating your Winnipeg Jets tickets, you will help provide an unforgettable experience to a child associated with the Winnipeg Jets True North Foundation.

Tickets must be donated 48 hours in advance of the home game. Donors will receive a charitable tax receipt equal to the amount of the price originally paid.

Donations of more than one seat for any game are preferred.

PRINTING TICKETS / Season Seat Holders can also print individual game tickets.

Before printing, Season Seat Holders must decide whether to assign a new barcode when tickets have been lost or stolen, or to keep the same barcode if you’re experiencing printer problems or forgot your tickets.

Distribution of printed, hard copy tickets is not encouraged as the seat holder does not have full control over the ticket.

PLEASE NOTE: Printing a ticket does not send a command to your printer.

Instead, it generates a PDF file that you may save and print at your convenience.

You must use a desktop or laptop computer to print a ticket.

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