Winholistic presentation UK

Holistic Experience Management™

Employee Experience

Customer Experience

Society Experience

Holistic Results

Win by being holistic

Holistic Experience Management™ combines three key areas

Employee Experience

Customer Experience

Society Experience

Hire for attitude – educate for skills Job satisfaction and loyalty are keywords when ­companies want to create extraordinary results.

to foster desire, knowledge and ability among your employees and managers.

Job satisfaction creates loyal employees, who on average contribute 2.7 times more to the company’s bottom line. Similarly, satisfied employees are 12% more efficient than dissatisfied ones.

Create a genuine feeling of joint ownership of your corporate strategy by involving your employees.

That is why it is essential to recruit, develop and retain staff with the right professional, personal and behavioural competences.

Take advantage of our more than 25 years of manage­ment experience and psychological insight

Behavioural profiling and help with creating a ­common language, appropriate behaviour and an open feedback culture can ensure maximum job satisfaction.

These are all things that contribute to loyalty and satisfaction, which has positive effects on everyone, both internally and externally.

If we don´t take care of our ­customers someone else will Companies that offer excellent customer experiences gain customers who are up to 14 times more valuable and increase their revenue by almost 10% more than their competitors.

Here it is important to have a meaningful dialogue in which customer responses translate into action.

Because when something needs to be changed, someone has to change.

For this reason it is not enough to create new customers. They must be developed and maintained so that they’re loyal customers not only in attitude but also in action.

Take advantage of our many years of knowledge and experience of sales, marketing and ensuring customer loyalty, combined with our unique insight into customer behaviour.

Based on customer focus and strategic insight, com­panies need to meet customer expectations and build ongoing relationships on the customer journey.

A strong strategy based on customer and market insight should be anchored in targeted loyalty work for the benefit of both the customers and the company.

These efforts can be combined with regular loyalty measurements to create a solid foundation for the company’s future results.

Be the change you want to see in the world When a company wants to create holistic results, it needs to keep society in mind!

Everything that the company does not have a direct influence on we call SX. It is crucial to maintain good relationships for example with previous and future customers, employees, shareholders, competitors, business partners, charities and the press. All these have a strong influence on the company’s current and future image and results.

When the company is to be future-proofed, it must ensure that the products or services it supplies ­correspond to the expectations it has created.

We specialize in helping our clients attract new ­customers and employees and ensuring optimum and lasting relationships and image.

We do so, among other things, through disruption and innovation. This creates the best possible basis for ongoing success.

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Holistic Experience Management™ creates a solid basis for excellent ­results

Employee Experience

Customer Experience

Society Experience

Holistic Results

Analysis

Analysis

Analysis

Employee results

Strategy ­development

Strategy ­development

Strategy ­development

Customer results

Management ­development

Customer ­development

Product ­development

Company results

Employee ­development

Relationship ­optimizing

Image development

Culture development

Sales optimizing

Loyalty development

Loyalty development

Acquisition

Society results

Synergy is better than my way or your way. It´s our way Holistic Experience Management™ puts focus on employees, customers and society, thereby ensuring the company’s sustained success.

Build up a holistic vision that creates synergies through learning and innovation. This gives you in-depth knowledge about which initiatives create which results. Successes can thus quickly be reproduced, and the opposites eliminated effectively. In this way 2+2 can quickly equal 5 or more. In other words, we help create a solid foundation for targeted initiatives and excellent results.

The three areas of Holistic Experience Management™ can be compares with a three-legged stool. It is solid to sit on when all three legs are the same length, but hard or impossible to sit on if even one leg is too short or missing.

As you will see in the following pages, our proposed solutions always start from the individual client’s specific needs and wishes in relation to the com­ pany’s situation. No job is too big or too insignificant for us to throw ourselves into it with enthusiasm.

The result of our joint work is happy and loyal ­employees who create happy and loyal customers and a good image through professional work. This ensures increased profits as well as opportunities for business development, attracting even more happy and loyal customers and the right employees.

Holism is about creating overview and insight into why, how and what it takes to ensure cohesion. It is often small, correct initiatives that produce great results. Take advantage of our insight and vast ­experience in putting theory into practice.

Based on analyses and a focus on facts, we identify your company’s strategic challenges in relation to the synergy between the company, employees, ­customers and the surrounding community.

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A holistic approach has an effect on the bottom line Satisfied/loyal employees

Attracts the best customers and employees

Strengthens the culture

Opportunities for business development

Results in satisfied/ loyal customers and ­recommendations

Contributes to increased profits

Holistic diagnosis – how we work together When we humans feel that something isn’t working or could be even better, we go to the doctor for an examination. A diagnosis is made and a plan is

Examination

Diagnosis

Ward round

Visit

Self-evaluation

Site visit

Preparing ­proposals

Analysis Test

Mystery ­shopping

Mapping of ­existing ­knowledge

Moments of truth

Evaluation

Reality check

prepared for how we can come out on the other side as an even better version of ourselves. We work in exactly the same way.

Patient record

Treatment

Follow-up

Facts and figures SWOT

Strategic

Collecting ­missing facts

Ongoing Development and ­improvements implementation through Holistic Experience

Efforts and results Action plan Milestone plan

Tactical Operational Inspiration

Management (see next page)

Learning and Innovation

Holistic toolbox One size doesn’t fit everybody Below are examples of specific things we can offer in relation to creating business development and increased profits.

Employee Experience

We do not offer pre-designed templates, only ­tailored solutions that produce individual holistic results.

Customer Experience

Society Experience

Win by being holistic

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Learn more about how your company can work with Holistic Experience Management™ Contact Peter Winther on +45 53 38 34 00 or pw@winholistic.dk See client cases at www.winholistic.dk

Winholistic ApS World Trade Center Ballerup Borupvang 3, 2750 Ballerup +45 88 77 60 00 www.winholistic.dk