Miami-Dade Aviation Department Annual Report 2016

Thank you to all our airline, business and community partners who helped us receive the 2016 Most Innovative Airport Award from AAAE. Best wishes for a successful 2017.

Emilio T. Gonzรกlez Director, MDAD

Front/back cover & inside cover photos: Joe Pries

TABLE OF CONTENTS 01 - Mayor’s and Director’s Messages 03 - 2016 Highlights 09 - 2016 Performance 12 - World-Class Innovation 14 - Customer Service Improvements 16 - Global Outreach 18 - Financial Summary 22 - Security and Safety 23 - Community Engagement 28 - Employee Development 29 - On the Horizon 32 - Airline Partners 33 - General Aviation Airports 36 - Awards and Accolades 36 - MIA by the Numbers 38 - Leadership Team

MESSAGE FROM THE MAYOR Miami-Dade County’s long-standing role as Florida’s leader for international visitors, cargo, business revenue and job creation, now also includes another upstart industry: technology and innovation.

In only three years, the homegrown eMerge Americas conference has become one of the largest and most prominent technology gatherings in the Western Hemisphere.

Additionally, our County was the first government in Florida to be awarded a fellowship from Code for America, which brought technology specialists here to work with County staff to build applications and foster new approaches to problem-solving.

Also on the forefront of our local technology renaissance is Miami International Airport, a nationally recognized innovation leader as well as our top economic engine.

Aviation Director Emilio T. González and his leadership team are to be commended for making innovation one of their core values and highest priorities. Thanks to their efforts, visitors to our community and local residents alike are receiving a steady stream of new passenger amenities at MIA, with many more on the way. From quickly entering the U.S. with the Mobile Passport app, to newly installed nursing suites and pet relief areas, MIA continues to enhance its customer service delivery with one new innovation after another.

As the front door for 96 percent of all visitors to Miami-Dade County, no facility is the face of our community like MIA. After reading this year’s annual report, I hope you will be as proud as I am of our gateway to the world.

Sincerely,

Carlos A. Gimenez Mayor, Miami-Dade County

Photo: Miami-Dade Aviation Department

MESSAGE FROM THE DIRECTOR While this year’s edition of our Annual Report is once again full of many proud achievements, one common theme stands out: Innovation. In the face of numerous challenges locally and internationally, Miami-Dade County’s airport system – and the dedicated men and women behind it – demonstrated the strength and resiliency that make us one of America’s top economic engines. Miami International Airport adapted to the travel downturn across Latin America and still added 200,000 passengers year over year. Four new airlines joined MIA in September alone, followed by six more in the fourth quarter, and the busy winter travel months lifted us to a 0.5-percent increase – our seventh consecutive year of growth.

Most notably, MIA continued its re-invention from the Gateway of the Americas to a truly global gateway: three of last year’s new carriers are European-based, and two more European airlines have announced Miami launches in 2017. We witnessed the most promising signs ever of direct service to Asia, highlighted by the first nonstop charter flight from Taipei to MIA – carrying the President of the Republic of China, no less.

Our year of innovation included much more than diverse new air service. Launching the first one-stop passport clearance program in America, offering the world’s first beacon-enabled mobile app airport-wide, and becoming the first airport in Florida with an ocean-to-air perishables trans-shipment program were just some of the ways we went outside of the box like never before to enhance customer service and generate new business. Our efforts did not go unnoticed: the American Association of Airport Executives (AAAE) honored MIA in October with its inaugural Most Innovative Airport Award. We received more commendations than any other U.S. airport for being a leader in airport technology and innovation.

These groundbreaking efforts, among many others, are detailed in the following pages. I encourage you to keep reading and learn more about how MIA and our general aviation airports are improving – and innovating – the way we do business.

Sincerely,

Emilio T. González Director, MDAD

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2016 ANNUAL HIGHLIGHTS MIA kicked off the New Year with a new single-day passenger record of 159,217 on January 2.

MDAD and Avianca executives celebrated the grand opening of the airline’s VIP Lounge, located in MIA’s South Terminal near Gate J5, on January 12.

Black History Month tribute luncheon for the Montford Point Marines

MIA recognized its top shops and restaurants based on excellence in customer service, merchandise and menu offerings at its inaugural Concession of the Year awards ceremony on January 29.

In January, a new food court in MIA’s Central Terminal that includes Kentucky Fried Chicken, Pizza Hut, Taco Bell and Starbucks, as well as a new Victoria’s Secret location near Gate D11, opened for business.

On February 3, MIA co-hosted a seminar with The Beacon Council and the Health Technologies and Distribution Alliance for more than 100 manufacturers, cargo logistics companies DHS Secretary Jeh C. Johnson (left) at MIA during Operation Heat Shield and other pharmaceutical stakeholders, to discuss the state MDAD Director Emilio T. González met with U.S. Senator Bill of the local pharma industry.

Nelson and other Florida airport directors on February 5, to discuss anti-drone legislation at the ACI-NA CEO Forum and Winter Board Meeting in Orlando.

MIA was one of eight locations chosen to participate in Operation Heat Shield, a regional training drill on February 6 where more than 20 South Florida agencies exercised emergency response plans designed to keep the community safe from disasters.

MDAD leaders hosted a delegation from EL AL Airlines on February 8 to discuss a potential Tel Aviv-Miami route.

Ribbon-cutting for the Avianca VIP Lounge

On February 9, MIA launched version 2.0 of its free mobile app, MIA Airport Official – the first airport app in the world supported by Bluetooth data beacons terminal-wide.

In honor of Black History Month, MIA hosted a tribute luncheon on February 12 for the three Florida residents who are surviving members of the Montford Point Marines, the first African-Americans to serve in the U.S. Marine Corps.

MDAD staff traveled to the 12th Aviation Festival Asia on February 23-24 in Singapore, and to the 6th International Air Cargo India on February 23-25 in Mumbai, to promote and develop new business opportunities with air carriers, handling companies, forwarders and shippers.

MDAD Chief of Staff Joseph Napoli at Aviation Festival Asia

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In partnership with the Association of Floral Importers of Florida, MDAD employees distributed 25,000 bouquets to passengers on March 8, in celebration of International Women’s Day and Women’s History Month.

MIA presented a joint aviation industry seminar on March 9 with the U.S. Customs and Border Protection, the U.S. Department of Agriculture/Animal Plant Health Inspection Service and the Drug Enforcement Administration, to inform local shippers about the Automated Commercial Environment Program – a paperless reporting and admissibility system and the import requirements for transporting pharmaceutical products.

Flowers and selfies for passengers on International Women’s Day

MIA and its retail stores received five awards at the 2016 Airport Revenue News (ARN) Conference & Exhibition in Dallas on March 9. The Shoppes at Ocean Drive by NewsLink Group won ARN Awards in the Best Airport Retail Store Design–Small Operator and Best Local or Regional Retail Store–Small Operator categories.

Also on March 9, MIA won USA Today 10Best Readers’ Choice Awards in the categories of: Best Airport for Shopping, for

Senator Bill Nelson helps kick off MIA’s No Drone Zone campaign

the airport’s overall retail options; Best Airport Newsstand/ Travel Essential for Air Essentials by NewsLink Group; and Best Airport Shop for Local Merchandise for The Shoppes at Ocean Drive. The 10Best Readers’ Choice Awards were voted on by more than 83,000 USA Today readers.

To make the public aware of restrictions against flying drones near MIA and other County airports, MIA held a press conference with U.S. Senator Bill Nelson on March 11 to launch its No Drone Zone education campaign.

MIA Airport Official 2.0 mobile app launch

Director González was a guest speaker at the American Society for Public Administration Annual Conference, held in Seattle on March 18-22.

On March 23, MIA welcomed the first Airbus A350 nextgeneration aircraft in the Western Hemisphere, when TAM Airlines flight #9610 arrived from Sao Paulo.

On April 2, Honor Flight South Florida flew 154 local World War II and Vietnam War veterans from MIA to visit their memorials in Washington, D.C. The veterans returned to a heroes’ welcome at MIA following their day-long visit.

Well-wishers welcome home Honor Flight participants at MIA

MIA was recognized by Airports Council International-North America on April 5 in Orlando with its 2016 Inclusion Champion Award, which commends the proactive and innovative steps taken by MDAD to successfully achieve minority inclusion in its business contracts, workforce and employee development.

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MDAD leaders hosted a delegation of aviation executives from Narita International Airport on April 28, another from East Africa the following day, and a third from Nigeria on May 2 – sharing best practices in passenger and cargo hub operations with each.

In conjunction with Brand USA and the Greater Miami Convention and Visitors Bureau, MIA was the first airport in the nation to launch Brand USA’s redesigned welcome campaign for international visitors on May 5.

Local business partners help launch the Brand USA welcome campaign

Also on May 5, MIA kicked off Haitian Cultural Heritage Month with the opening of the Bel Kongo art exhibition in South Terminal. Young artists from the Miami Bridge Youth Crisis Shelters, the Gang Alternatives Program and North Miami Public Library created artwork inspired by Haitian Carnival for the exhibition.

The MIA Asia Task Force met on May 10 to review member surveys regarding their travel needs to Asia, and to develop an action plan for meeting with airlines to secure direct Asia service.

On May 10-11, MIA hosted the Airlines for America’s Passenger Services Task Force Meeting.

Director González participated in the American Association of Airport Executives Conference and Exposition on May 15-18 in Houston.

KF Cargo’s inaugural arrival at MIA

Miami-Dade County Commissioner José “Pepe” Diaz and MDAD Deputy Director Ken Pyatt led a business development mission on April 11-23 to mainland China and the Republic of China (Taiwan), which included productive meetings with three of China’s leading passenger airlines – China Eastern Airlines, China Southern Airlines and Hainan Airlines.

MDAD leaders hosted an aviation delegation from Indonesia on May 18-19.

The FAA Control Tower at MIA celebrated its 75th anniversary on May 19.

On May 24-25, MDAD participated in the Aviation Festival Americas – one of the leading forums in the region for aviation leaders to meet and conduct business.

MIA welcomed Canadian airline KF Cargo on April 15. The airline launched charter freight service between MIA and South America, with the first flight bringing in thousands of flowers for the Mother’s Day peak period.

At the eMerge Americas Conference on April 18-19, MDAD showcased to 10,000 tech leaders from 50 countries its efforts to improve customer service through technology.

The MIA Connections digital magazine was recognized on April 26 with a Communicator Award in the magazine website category. Published by HCP/Aboard Publishing for MDAD, the quarterly e-magazine won the Award of Distinction, which is presented to projects that exceed industry standards in quality and achievement.

MDAD is recognized for its ACI-NA Inclusion Champion Award

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At The International Air Cargo Association (TIACA) Executive Summit and Annual General Meeting on May 24-26, MIA and Brussels Airport announced the creation of Pharma.aero the first international pharmaceuticals air freight association.

On May 26, MIA unveiled its Wall of Honor memorial, which pays tribute to local veterans who have given their lives serving in the war on terror since 2001.

In June, MIA unveiled the inaugural exhibition of its newest gallery, The Eye Has to Travel, near Gate D30.

Director González and MDAD staff traveled to Dublin for the International Air Transport Association’s Annual General Meeting from June 1-3, to meet with top executives from 11 international airlines about starting or expanding air service at MIA.

Pharma.aero members at the TIACA Air Cargo Forum in Paris

More than 10 MDAD staff members participated in the Airport Management Professional Accreditation Programme Elective on June 5-10, in Miami.

On June 24, Director González and local officials welcomed to MIA a charter flight from Taipei carrying Tsai Ing-wen, the President of the Republic of China (Taiwan). The arrival marked the first nonstop passenger trip from Asia to Miami.

MDAD officials welcomed All Nippon Airways executives to MIA on June 27 to continue discussions regarding potential passenger service between Tokyo and Miami.

The unveiling ceremony for MIA’s Wall of Honor

A team of MDAD executives traveled to the American Association of Airport Executive’s Transatlantic Aviation On July 24, MDAD won four 2016 National Association of Counties (NACo) Achievement Awards, in recognition of the Issues Conference in Brussels on June 28-30. following innovative initiatives: the MIAair Program; the No MDAD and FDOT officials hosted a ribbon cutting ceremony Drone Zone Public Awareness Campaign; the MIA Honor for the 25th Street Viaduct on July 15. The overpass provides Flight; and the Sustainability Project at MIA. a direct, expedited link for cargo traffic between MIA, west MDAD leaders welcomed a group of community leaders from Miami-Dade and state and federal highways.

Kagoshima, Japan on July 26, to discuss potential business partnerships.

On August 2, MDAD hosted MIA’s first e-Air Waybill workshop for nearly 180 local cargo shippers and airline representatives, with the goal of making air cargo logistics at MIA virtually paperless.

MIA celebrated the 2016 Summer Olympic Games with a kickoff event on August 4 that featured a large-scale art installation by Florida International University students; an interactive, mini-sports stadium; and Brazilian samba dance performances.

Director González welcomes Taiwan President Tsai Ing-wen to MIA

On August 10, MDAD leaders welcomed Transportation Security Administration Administrator Peter Neffenger to MIA for an update on security operations and future improvements.

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MIA’s Yoga Studio, located in Concourse H pre-security, also opened in August. It offers a peaceful environment where travelers can relax and stretch away any travel-related tension.

On September 1, low-cost carrier Eurowings began three weekly flights to Cologne, Germany, and Ft. Lauderdale-based Silver Airways commenced four weekly flights between MIA and Bimini, Bahamas.

Also on September 1, MDAD launched the MIAmamas Program to ease traveling for pumping and nursing mothers.

A total of eight lactation suites were placed in every concourse of the airport post-security.

Estefan Kitchen Express opens in the MIA Marketplace

MDAD held a memorial service on September 11 to pay tribute to those who died in the 2001 terrorist attacks.

September 15 marked MIA’s 88th anniversary of connecting the Greater Miami community to the world.

MIA’s Plane Fun, an interactive children’s play area developed in partnership with the Miami Children’s Museum, opened on October 13.

Scandinavian Airlines began daily service with three weekly flights to Copenhagen, Denmark and four weekly flights to Oslo, Norway on September 28. The following day, Dominican Wings began one weekly flight to both Punta Cana and Santo Domingo, Dominican Republic.

SAS begins service to Copenhagen and Oslo

In August, international music superstars Emilio and Gloria Estefan celebrated their first Estefan Kitchen Express, and My Ceviche opened its first airport location as well. Both of the eateries were added to MIA’s North Terminal Marketplace.

In honor of Aviation Day on August 19, MDAD partnered with Miami Dade College’s Eig-Watson School of Aviation to bring two flight simulators to MIA. Passengers also received special giveaways and participated in interactive activities.

South Florida photographer Cheryl Maeder’s Dreamscapes series – a collection of striking images from Maeder’s early childhood, travel adventures and everyday life – opened in September in MIA’s Camera Works Gallery, near Gate D22.

MDAD employees participated in the October 8 American Cancer Society’s Making Strides Against Breast Cancer 5K

On August 24, MIA unveiled the TOKYO—GA exhibition - 49 images by 24 contemporary photographers that showcase the architecture of the Japanese capital and its contemporary styles.

Also on August 24, MIA hosted a hometown welcome for U.S. men’s Olympics gymnastics silver medalist Danell Leyva and other local Olympians who returned from the Rio Summer Olympics. MIA has more flights to Rio than any other U.S. airport.

That month, MIA opened four indoor Service Animal Relief Areas as well. The relief areas are accessible in all postsecurity areas of the airport.

MIAmamas nursing suites are now open in each MIA concourse

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Walk at Marlins Park. MDAD raised over $26,000 for the Pan American World Airways Dominicana began two daily campaign – the most of any Miami-Dade County department. flights from MIA to Santo Domingo, Dominican Republic, on November 16.

MDAD’s third annual Leadership Summit was held on October 14, providing department leaders an opportunity to discuss MIA hosted its North Terminal Marketplace Open House on the organization’s future priorities.

November 18. Located between gates D26 and D29, the marketplace features a collection of nine locally themed For the second time in 2016, Honor Flight South Florida shopping and dining options that provide a sampling of teamed up with MIA on October 29 to fly local World War Miami’s diverse community.

II veterans to their memorials in Washington, D.C. aboard Eastern Air Lines, and welcomed them back with thousands Brooklyn-based artist London Tsai’s Flying Desserts and of local residents.

Other Utopias exhibition opened in November at MIA’s Central Terminal Gallery, located just beyond MIA’s Concourse E On October 30, KLM Royal Dutch Airlines returned to MIA security checkpoint. with three weekly flights to Amsterdam.

On December 2, MDAD hosted its second annual Cargo and The Miami-Dade Board of County Commissioners approved Non-Terminal Tenants Appreciation Luncheon for its business an application to the U.S. Department of Commerce on partners in MIA’s west cargo area.

November 1 that would designate MIA as a Foreign Trade Zone (FTZ) magnet site. Upon approval by the Commerce MIA closed out another successful year by setting a new allDepartment’s FTZ Board, the new magnet site will allow time record for passengers. Nearly 44.6 million travelers manufacturers to lease available airport property and have passed through the airport during 2016, surpassing the their tariffs deferred, reduced or eliminated. previous record of 44.3 million passengers in 2015.

Also on November 1, U.S. freighter airline Northern Air Cargo launched cargo service at MIA with weekly roundtrip flights between MIA, Port-au-Prince, San Juan, Saint Martin, and Santo Domingo.

MDAD was recognized with six awards for excellence in marketing, communications and customer service on November 3 at Airports Council International-North America’s 2016 Marketing and Communications Conference in Salt Lake City.

U.S. all-cargo airline 21 Air commenced scheduled freighter service on November 11 with eight weekly roundtrip flights between MIA and three points in Latin America.

PAWA Dominicana was one of 10 new airlines at MIA in 2016

305 Pizza – one of nine locations in the MIA Marketplace

KLM Royal Dutch Airlines returned to MIA

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Photo: Lloyda Hernandez

MIA finished 2016 with 109 airlines - the most of any U.S. airport.

2016 PERFORMANCE Passenger Growth Despite large decreases in travel between MIA and top South American markets with struggling economies, total passenger traffic at MIA grew 0.53 percent in 2016 to 44.6 million travelers. Domestic traffic at MIA increased 0.26 percent to 23.2 million passengers, while international travelers rose 0.82 percent to nearly 21.4 million. In total, the global hub served 234,000 more passengers in 2016. Additionally, MIA closed out 2016 with a banner crop of new airlines, adding four new international passenger carriers in September alone: Silver Airways began MIA’s first service to Bimini, with four weekly flights; Eurowings launched three weekly flights to Cologne, MIA’s fifth route to Germany; Scandinavian Airlines launched three weekly flights to Copenhagen, Denmark, and four weekly flights to Oslo, Norway; and charter carrier Dominican Wings began one weekly flight to both Punta Cana and Santo Domingo, Dominican Republic. In November, KLM Royal Dutch Airlines returned to MIA with thrice-weekly service to Amsterdam, after last serving the Miami market in 2011, and PAWA Dominicana became MIA’s sixth new passenger airline of the year when it began twice-daily service to Santo Domingo on November 16.

tic airline WOW air will launch thrice-weekly service to Reykjavík, Iceland, and Aer Lingus, the national airline of Ireland, has announced that it will launch first-ever service to Dublin with three weekly flights beginning on September 1, 2017. In addition to Dublin becoming the 24th European route at MIA, it will also be the airport’s first pre-clearance transatlantic destination - allowing passengers to receive U.S. Customs and Border Protection (CBP) clearance before they leave Ireland and arrive in Miami as domestic fliers.

More growth is on the horizon, with three international airlines scheduling launches in 2017. Mexican low-cost carrier Volaris will start service on February 1, with four weekly flights to Guadalajara and daily flights to Mexico City. In April, low-cost transatlan-

Global Pharma Association After being designated in 2015 as the second pharmaceutical freight hub in the world by the International Air Transport Association (IATA), MIA launched an historic alliance with the world’s

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Cargo Expansion MIA held its ground in 2016 as one of the world’s top 10 international freight hubs by matching its 2015 total of 1.9 million tons of international freight, in addition to handling 256,891 tons of domestic shipments – all despite the decline of economies in key Latin American and European markets. Combined, MIA handled 2.18 million tons of freight, for a 0.37-percent decrease over 2015. New cargo-only carriers 21 Air, AeroUnion, KF Cargo and Northern Air Cargo began serving MIA with service to Bogotá, Caracas, Guatemala City, Lima, Mérida, Mexico City, Panama City, San Juan, Saint Martin and Santo Domingo.

Eurowings was one of 10 new entrant airlines in 2016

Director González (left) and Steven Polmans, Head of Cargo Sales and Marketing at Brussels Airport State, County and Doral officials at the N.W. 25th Street Viaduct opening

first pharma hub, Brussels Airport. The resulting Pharma.aero association aims to build a global network of airports dedicated to growing the international pharma industry – an economic sector the World Health Organization projects will grow in value from $300 billion to $400 billion within the next three years.

New Pharma.aero members announced at The International Air Cargo Association’s 2016 Air Cargo Forum in Paris were: Singapore Changi Airport, the first Pharma.aero airport in Asia; Sharjah International Airport (United Arab Emirates), the first member in the Middle East; as well as Brussels Airlines, Singapore Airlines and Brinks Life Sciences. MIA is consistently the busiest U.S. airport for international freight, with pharma products being one of its fastest-growing commodity groups. The total value of pharma products transported through MIA increased by 62 percent since 2010 to nearly $3 billion in 2015.

25th Street Viaduct In 2016, officials from Miami-Dade County, the Florida Department of Transportation (FDOT) and the City of Doral celebrated the completion of the elevated N.W. 25th Street Viaduct - a $63 million overpass with the capacity for approximately 5,000 cargo trucks to travel daily to and from MIA’s west cargo area and avoid local traffic congestion. The new roadway provides expedited and safe ground transportation for MIA’s valuable cargo operations.

Ocean-to-Air Trans-shipment Program Already the busiest port of entry in America for international air freight, MIA now receives perishable imports by sea as well – a first for any Florida airport – through a permit approved in September by the U.S. Department of Agriculture (USDA). The first ocean-to-air trans-shipment arrived at MIA in early 2017. Customized Brokers, a subsidiary of Crowley Maritime Corp., partnered with MIA to gain approval for the pilot program. Ocean shipments of perishable products from Latin America can now arrive at PortMiami or Port Everglades, be transported by ground to MIA, and then depart by air via KLM Cargo or Centurion Cargo to foreign destinations in Europe and Asia. The pilot program will save both time and money for cargo shippers, who will receive expedited air transport for perishable products without CBP duties. It will also allow European and Asian households to receive produce from Latin America at the peak of freshness, extending the seasonality of certain items.

Economic Impact MIA continues to be Miami-Dade County’s largest economic engine, responsible for an impact of $33 billion and supporting more than 280,000 local jobs. The Aviation Department’s four general aviation airports also made significant contributions, generating $660.8 million in business revenue and more than 6,700 direct and indirect jobs.

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“The airport community is embracing and driving innovation like never before, and MIA is a clear leader in the field.”

Above: Director González at the MIA Airport Official 2.0 mobile app launch Middle left: Florida Governor Rick Scott visits the MIA exhibition at eMerge Bottom left: MIA’s e-Air Waybill workshop on August 2 Bottom right: MDAD staff receive the inaugural AAAE Airport Innovation Award

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- AAAE President and CEO Todd Hauptli

WORLD-CLASS INNOVATION In 2016, the Airport Innovation Accelerator – a national aviation industry community established by the American Association of Airport Executives (AAAE) – selected MIA to receive its inaugural Airport Innovation Award. The award, which recognized MIA for its creative work to enhance the passenger experience, was presented to MDAD officials at the 2nd Annual Airport Innovation Forum in Silicon Valley last October. This prestigious accolade was the latest recognition of how the Aviation Department is leveraging technology and new ideas throughout its operations.

Customer Engagement MIA Airport Official 2.0, the airport’s upgraded mobile app, was launched in February 2016. The new version allows passengers to travel easier and smarter, thanks to more than 500 Bluetooth data beacons installed throughout the airport.

Users can now scan their boarding pass and receive turn-byturn, blue-dot navigation with estimated walk times, real-time flight updates, and nearby shopping and dining suggestions, based on their customizable personal profile. MIA is one of only a handful of airports in the world to incorporate geo-location technology with its mobile app to provide this cutting-edge, personalized travel experience. Version 3.0, which will feature enhanced proximity notifications from airport businesses, will be released in 2017.

In addition to having a robust presence on Facebook, Instagram, Twitter and YouTube, MIA is now utilizing LinkedIn to reach its more business-minded customers. Each digital platform allows the airport to provide relevant and timely information, travel updates and special offers, as well as personal and tailored customer service.

Passenger Screening In early 2016, MIA became the first U.S. airport to partner with U.S. Customs and Border Protection in a pilot program that allows most of its international passengers to clear passport control and exit the Customs area without a second inspection

by CBP officers after collecting their luggage. This new process has significantly reduced congestion and wait times.

after completion of the screening; bags with a potential threat can be directed to a separate area to allow bins behind it to continue through the system uninterrupted; and property bins that are 25 percent larger than bins in regular screening lanes.

Cargo Logistics MIA hosted the airport’s first e-Air Waybill (e-AWB) workshop in August for nearly 180 local cargo shippers and airline representatives, with the goal of making air cargo logistics at MIA virtually paperless. Through a partnership with the International Air Transport Association, MIA became one of the first six U.S. cargo hub airports in 2016 to launch the e-AWB 360 campaign – an effort designed to eliminate printing costs, replace manual data entry with a vastly more efficient and reliable digital system, and pave the way toward a completely e-freight cargo industry locally.

Internal Communication MIA began using the Everbridge platform to deliver mass emergency notifications to employees in early 2016. Within minutes, thousands of employees are now informed of incidents in and around the airport through a multi-modal approach – mobile phone, email or landline phone. eMERGE Americas MIA’s latest innovations were on full display at the 2016 eMERGE Americas technology expo and conference, which drew an attendance of 13,000 from around the world. Visitors to MIA’s interactive display area received a virtual tour of the hub airport’s technology makeover and took pictures inside a commemorative photo frame as a social media memento, using the hashtag #MIAemerge, so their photo could be displayed on the booth’s giant 26-by-10-foot LED wall.

Visitors also got to try out one of MIA’s automated passport control kiosks. The self-service devices allow travelers arriving from abroad to have their passports processed in less than two minutes instead of waiting in line for a CBP officer. MIA now has 108 passport control kiosks – the second-most of any U.S. airport. Thanks to the kiosks and In 2017, MIA will be one of four U.S. airports to collaborate CBP’s Mobile Passport Control app – launched at MIA in with American Airlines and the Transportation Security 2015 – more than half of MIA’s passengers now have their Administration on the installation of automated screening passports processed electronically. lanes, designed to enhance security effectiveness and decrease the time travelers spend in screening lines by approximately 30 percent. The new screening lanes will feature innovations such as: automated belts that draw bags into the X-ray machines, returning the bins back to queue

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USA Today readers named MIA America’s Best Airport for Shopping in 2016.

Photo: Photographer Credit Photo, top right: Photographer Credit

CUSTOMER SERVICE IMPROVEMENTS Plane Fun Children’s Learn and Play Area Young passengers at MIA can now take their travel experience to a whole new level with Plane Fun, the airport’s learn and play area for children that opened in October near Gate E5. Created in collaboration with Miami Children’s Museum, Plane Fun features six interactive, immersive exhibits that are educational and, well, just plain fun. The play area is located just beyond the Concourse E New Concessions Last year saw the completion of the MIA Marketplace - a collection security checkpoint for ticketed passengers, and is also accessible of nine restaurants and shops between gates D26 to D29 that post-security from Concourse D. provides travelers with a multi-cultural taste of Miami without leaving the airport. Joining five previous tenants in 2016 was an Service Animal Relief Areas eclectic group of brands that are both locally owned and South Service animals and pets can now relieve themselves without Florida-flavored. International music superstars Emilio and Gloria having to exit and re-enter the security checkpoint at MIA, thanks Estefan opened their first Estefan Kitchen Express, featuring to four new indoor Service Animal Relief Area locations opened a menu of healthy grab-and-go Cuban classics alongside a full- in September. The four relief areas are equipped with a patch of service Bortran Rum Mojito Bar, which is adorned by Cuban tiles Astroturf, two sprinkler heads and a drainage system to maintain and state-of-art LED screens. My Ceviche, the popular seafood cleanliness, as well as cleaning supplies for owners. The new deli with five locations in Miami, offers stone crab claws in season facilities are accessible in each of MIA’s six concourses, and from mid-October to mid-May. During the out-of-season period, complement the airport’s three outdoor relief areas.

My Ceviche will prepare packaged frozen stone crab meals and accessories, including mallets and cracking boards, for easy carry- Concourse E-Satellite Renovation out or shipping. Chefs of the Caribbean, a local joint venture, On the heels of successful North and South terminal redevelopment serves a variety of island favorites, including Jamaican patties, jerk projects, MDAD continues to renovate MIA’s Central Terminal. Six chicken, curry chicken or shrimp, and conch salad. The Original of the Concourse E-Satellite’s nine gate areas and its second and Penguin®, a subsidiary of Miami-based Perry Ellis International, third floor lobbies were upgraded and re-opened in 2016. One track of the E-Satellite’s automated people mover was also reoffers a mix of American sportswear and contemporary fashion. opened, with the second track soon to follow in early 2017. The New concessions scheduled for 2017 include: Spring Chicken, renovated facility serves both domestic and international flights, which combines Southern fare and farm-fresh flavors; Johnnie and is connected post-security to concourses D and E. Walker, featuring a full range of products from the most widely distributed whiskey in the world; and Calvin Klein, the American Yoga Room lifestyle brand that unites clean aesthetics with innovative MIA’s Yoga Room, which opened in August, offers a peaceful designs. The new additions will enhance MIA’s already robust environment where passengers can relax and stretch away any retail program, which won Best Airport for Shopping in the USA travel-related tension. Located in Concourse H, pre-security on the Today 10Best Readers’ Choice Awards, as voted on by more than ground level, the 192-square-foot room features a 14-foot mirror wall, benches, relaxing ambient music, and is open seven days a 83,000 USA Today readers. week from 9 a.m. to 9 p.m.

MIAmamas Lactation Stations Just before Labor Day weekend, MIA unveiled eight MIAmamas Avianca VIP Lounge nursing suites - self-contained, mobile pods that provide quiet Avianca chose MIA as the location for its first VIP Lounge, located areas for pumping and nursing mothers on the go. Created by near Gate J5. The new 5,618-square-foot facility is available for Mamava, the suites were placed in every concourse of the airport LifeMiles Gold and Diamond Elite Program members, Star Alliance post-security. The suites are equipped with a dead-bolt lock Gold Status Holders and Priority Pass members, and for those indicating whether the suite is vacant or occupied, as well as AC travelling on business class. and USB power outlets. Each suite has a fold-down table and two benches to comfortably fit a mom, her luggage, additional children and a traveling partner.

Traveling through MIA has never been easier, thanks to a number of new services launched in 2016. Whether its diverse eating options, traveling with children or pets, or just looking for somewhere to relax, MIA now has even more ways to make the passenger experience an enjoyable one.

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In 2016, MIA welcomed its first nonstop charter flight from Asia.

Photo: Galvez Photo:Felipe Joe Pries

GLOBAL OUTREACH Business Development Mission Trips MDAD fortified its existing global business ties and established new ones in 2016 by investing in mission trips to strategic locations around the world. MDAD representatives traveled to Dublin, Ireland in June to participate in the International Air Transport Association (IATA) Annual General Meeting (AGM) and World Air Transport Summit, the world’s largest gathering of airline leaders. Miami International Airport was one of only a handful of airports in the world invited to attend the invitationonly event, which drew more than 1,000 delegates.

During the three-day gathering, Director González led an MIA team that met with high-level executives from Aer Lingus, All Nippon Airways, Atlas Air Worldwide, Cathay Pacific Airways, China Airlines, EL AL Israel Airlines, Hainan Airlines, Hong Kong Airlines, LOT Polish Airlines, Royal Jordanian Airlines and Turkish Airlines, to discuss starting or expanding air service to Miami.

Currently, only Turkish Airlines provides passenger service to Miami, and Atlas Air, Cathay Pacific Airways and China Airlines operate cargo-only flights at MIA. MDAD’s participation in the IATA AGM followed a productive delegation trip to mainland China and the Republic of China (Taiwan) in April, which included meetings with three of China’s leading passenger airlines. The group visited the cities of Shanghai, Hangzhou and Guangzhou in China, as well as Taipei, Taiwan, to meet with officials from China Eastern Airlines, China Southern Airlines and Hainan Airlines. China has four of the world’s busiest airports, including the fastest-growing airport worldwide in 2015 – Shanghai.

In November, MDAD officials traveled to Shenzhen, China to participate in the 13th China Air Cargo Summit. MIA was the only U.S. airport represented at the conference, which attracted nearly 200 delegates from more than 20 countries. The conference has become one of the most influential events in China for senior executives from airlines, airports, ground handlers, logistics companies, freight forwarders and other stakeholders in China, Asia and around the world.

Members of the MIA Asia Task Force at the group’s May 2016 meeting

Foreign delegation visits In addition to visiting current and prospective business partners in their home markets, MDAD welcomed an equal number of foreign delegations for briefings and tours at MIA. Aviation professionals from All Nippon Airways, EL AL Airlines, Indonesia, Brussels, Narita International Airport, Taiwan, East Africa, Nigeria and Kagoshima traveled to MIA to discuss potential partnerships and learn best practices related to cargo operations, security enhancements and concessions.

MIA Asia Task Force MDAD hosted the second meeting of the MIA Asia Task Force on May 10, to review the results of travel surveys from more than 100 local organizations that have strong business ties to the Asian region. The group also discussed next steps in its efforts to secure first-ever nonstop passenger service between Miami and Asia. Among the key findings in the survey: a majority of the respondents conduct business activity in Asia and travel to Asia regularly; and most of the respondents would use nonstop service to Asia, regardless of the frequent flyer program. MDAD expects to host its first round of meetings between the Task Force and Asian airlines in early 2017.

First Nonstop Passenger Flight from Asia MDAD’s efforts to secure passenger service from Asia reached a major milestone on June 24, when state and local leaders gathered at MIA to welcome Tsai Ing-wen, the President of the Republic of China (Taiwan). President Tsai arrived at MIA onboard the first nonstop passenger trip from Asia – a 16.5-hour, 8,628-mile nonstop charter flight by China Airlines from Taipei. China Airlines used the Boeing B777-300ER, one of the few aircraft in the world capable of flying the long-haul trip from Taipei. President Tsai and her party made a stop in Miami before continuing the following day to the grand opening of the expanded Panama Canal. While in Miami, MDAD and Taiwanese officials had encouraging talks about the prospects of a Taipei-Miami passenger route.

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For the first time ever, MDAD’s operating budget surpassed $1 billion.

Photo: Pries Photo:Joe Joe Pries

FINANCIAL SUMMARY MDAD is a self-supporting enterprise fund of Miami-Dade County stable outlook to the Aviation Department’s $744 million Series government, meaning no County property tax dollars are used 2016 A&B aviation revenue refunding bonds, as well as to the to sustain the airport. Instead, operating expenses are funded outstanding $5.5 billion in aviation revenue bonds. entirely by aeronautical revenue (aircraft landing fees, fees from terminal and other rentals) and non-aeronautical revenue The agencies noted the following in their ratings reports: (concessions, commercial revenues and non-terminal building rentals). Non-aeronautical revenues offset the landing fee that

• “Miami stands out as one of the nation’s strongest international gateway airports with a dominant po-

MIA air carriers are required to pay.

sition for Latin America and Caribbean air services.”

In fiscal year 2016, MDAD generated $534.3 million in aeronautical revenue and $296.4 million in non-aeronautical for total earnings of $830.7 million – a 4.5-percent increase over 2015. Revenue was boosted by a number of new carriers and routes, and the continued passenger growth of hub carrier American Airlines, which increased by nearly five percent. Thanks to its strong financial performance, MDAD was able to lower its airline landing fee from $1.68 to $1.63 per 1,000 pounds, and set its first-ever $1 billion operating budget for fiscal year 2017.

– Fitch Ratings • “Demand at MIA should remain favorable, with enplanements at or near recent levels because of serving a strong service area economy and MIA’s niche market dominance as an international gateway airport to Latin America.” – S&P Global Ratings • “MIA has experienced what we view as generally good air travel demand in the past few years, which we expect to continue.” – S&P

Ultimately, MIA’s airline partners serve as the guarantors for the Aviation Department’s operating expenses and debt service - a fact that underscores the importance of prudent financial management and non-aeronautical revenue growth.

Bond Performance

• “Management has effectively steered MIA through its massive capital program.” – Kroll Bond Rating Agency 2016 Grants MDAD received more than $20.9 million in grants last fiscal

year. The total includes federal grants of $4.7 million and state Three of America’s leading bond rating agencies reaffirmed MIA’s grants of $16.2 million, which contribute primarily to capital solid financial health, each assigning “A” and “AA-” ratings and a improvement project costs.

The chart below illustrates MDAD’s fiscal year-over-year revenues based on FAA 127 groupings using FY2016 unaudited figures and FY2015 audited figures.

Aeronautical Operating Revenue FY 2016 Category $395,585,723 Aviation Fees $96,760,933 Rentals $41,950,781 Commercial Operations Total Aeronautical $534,297,437 Operating Revenue Non-Aeronautical Operating Revenue FY 2016 Category $27,181,974 Rentals $239,785,701 Commercial Operations $29,438,393 Other Revenues Total Non-Aeronautical $296,406,068 Operating Revenue $830,703,505

AUDITED FY 2015 $381,872,149 $91,999,453 $42,432,056

Variance $13,713,574 $4,761,480 ($481,275)

% Change 3.59% 5.18% -1.13%

$516,303,658

17,993,779

3.49%

AUDITED FY 2015 $25,806,005 $244,317,369 $7,955,975

Variance 1,375,969 (4,531,668) 21,482,418

% Change 5.33% -1.85% 270.02%

$278,079,349

18,326,719

6.59%

$794,383,007

$36,320,498

4.57%

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Photo: Joe Pries

Photo: Miami-Dade Police Deptartment

Photo: Joe Pries

SECURITY & SAFETY Increased TSA staffing Led by Director González, a team of MDAD executives met with high-ranking U.S. officials in Washington, D.C. before Memorial Day to address concerns about federal staffing levels matching MIA’s sustained passenger growth. González participated in a series of discussions with leaders from Congress and the Department of Homeland Security, including TSA Administrator Peter Neffenger. González also joined transportation and security leaders for a roundtable discussion with the Senate Democratic Steering and Outreach Committee regarding airport security.

Cargo Area Security Enhancements MDAD created its Cargo Action Group in 2016 to focus on safety and security in MIA’s expansive cargo area. Throughout MIA’s cargo facilities, advanced surveillance cameras and brighter, energy-efficient lighting have been installed to improve already vigilant security monitoring, situational awareness, crime deterrence, and overall safety of MIA and cargo partner property.

Additionally, MDAD has leveraged multiple resources, including Miami-Dade Police, contracted security and MDAD staff, to increase patrols of the MIA cargo area as part of this program.

As a result of the visit, the TSA committed to adding more than 60 screening officers at MIA for the busy summer travel season.

The additional staffing allowed MIA to dedicate one Concourse D checkpoint exclusively to TSA Pre® passengers, as well as to open its fourth Concourse D checkpoint during the airport’s busiest peak hours. The benefits of these moves were realized across the airport.

License Plate Recognition At the end of 2016, MDAD launched a license plate recognition (LPR) pilot program to augment current surveillance of vehicles entering and travelling on MIA property. The new LPR system features strategically located hardware that utilizes optical character recognition technology capable of recognizing and identifying license plate numbers, combined with synchronized software that instantaneously screens that information against local and national databases. Successfully integrated LPR systems have played a significant role in countering both criminal and terrorism activity at mass transit across the U.S. Upon completion of the pilot program, MDAD expects to make the LPR system a permanent component of its security operations in 2017.

No Drone Zone awareness campaign Miami-Dade County approved an ordinance in January 2016 that prohibits drones from being flown within one mile of MIA and the County’s four general aviation airports - becoming one of the first municipalities in the U.S. to do so.

To make the public aware of this new ordinance and to promote drone safety, MDAD initiated a comprehensive “No Drone Zone” education campaign in February. This effort began when MDAD leaders hosted a press conference with U.S. Senator Bill Nelson and other federal and local officials in March - just before schools went on spring break and drone use was expected to increase.

Through a multi-channel approach that included social media, digital marketing, radio advertising, and community partnerships with neighboring municipalities, the campaign generated more than 1.5 million media impressions.

K-9 Units The Miami-Dade Police Department Airport District’s Explosive Detection Interdiction Canine (EDIC) Unit is the first incident containment team at any U.S. airport with canines specializing in conventional explosives detection as well as other highly specialized capabilities. Airport District Police invested in the purchase and training of three of these specially trained dogs, and expect to introduce more this year.

Regional Emergency Exercise MIA was one of only eight South Florida locations chosen to participate in Operation Heat Shield, a regional training drill in February where more than 20 South Florida agencies exercised emergency response plans designed to keep the community safe from disasters.

Organized by the Southeast Regional Domestic Security Task Force (RDSTF) and patterned after the Urban Shield drill in Oakland/Alameda County, California, Operation Heat Shield offered regional first responders a series of unique and realistic scenarios designed around events leading up to the Major League Baseball 2017 All-Star Game at Marlins Park in Miami. In contrast to Urban Shield, where law enforcement and fire-rescue exercise separately and as individual teams, Operation Heat Shield first responders exercised together and tested unified command capabilities. To provide a realistic experience at each venue, more than 300 civilian volunteers from local faith-based groups, the healthcare sector and various police and fire explorer posts served as simulated hostages and victims. MIA’s portion of the drill drew the attendance of then-U.S. Department of Homeland Security Secretary Jeh C. Johnson.

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COMMUNITY ENGAGEMENT

Diversity and Inclusion Champion In April, MIA was recognized by Airports Council International-North America (ACI-NA) – the leading industry organization representing commercial airports in the U.S. and Canada – with its top award for exceptional achievement in promoting and sustaining diversity.

MIA received the ACI-NA 2016 Inclusion Champion Award in the Large Hub Airport category, which commends the proactive and innovative steps taken by MDAD to successfully achieve minority inclusion in its business contracts, workforce and employee development through a sustainable model. MIA received the award at ACI-NA’s 2016 Business of Airports Conference in Orlando.

In the area of business inclusion, the Aviation Department was praised for its extensive and innovative outreach programs to small businesses, including local minority- and female-owned companies, to make them aware of MIA’s contracting opportunities and initiatives. As a result of MIA’s efforts, small businesses accounted for $199.5 million, or 18 percent, of its $1.1 billion in contracts in fiscal year 2016. Small business concessions also generated $159.8 million in gross sales in FY 2016, which accounted for 36.5 percent of MIA’s $437.5 million in total gross sales. Additionally, MDAD’s Maintenance Contractor Program has grown to include 59 small and minority-owned contractors since it was launched as a pilot program in 2014.

MDAD was also recognized with two awards at the 34th Annual Florida Minority Enterprise Development Week (MEDWeek) awards program, held at Florida International University’s Koven’s Conference Center in October. MDAD Associate Director for Minority

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Affairs Milton Collins received the Outstanding Support to Small, Minority and Women Enterprises Award, and MDAD Contract Compliance Specialist Caridad Corrales was honored with the Outstanding Customer Service Award. MEDWeek, observed and hosted under the auspices of the U.S. Department of Commerce, is the largest federally supported conference held in honor of minority-owned businesses.

Educational Partnerships In May, MDAD launched its Administrative Trainee Program, designed to provide professional aviation industry experience for recent college graduates. Two Florida Memorial University graduates and a veteran U.S. Army soldier from Florida International University were the program’s first participants.

The trainees rotated between MDAD divisions and gained real-life work experience at one of the busiest airports in the country.

At the collegiate level, MDAD’s C. Alfred Anderson Scholarship and Internship Program provided internship opportunities in the spring to six students from Florida Memorial University’s Department of Aviation and Safety. The program was established in 1993 and is named after a pioneering AfricanAmerican aviator who played a crucial role during World War II in training the nation’s first black military pilots, the Tuskegee Airmen. During the internship, the students worked alongside supervisors from six of the Aviation Department’s divisions. In the process, the FMU students also learned valuable interview skills and customer service practices.

Students from the Miami Dade College School of Aviation also complemented their formal education with career-related internships, working side-by-side with supervisors at MIA and the County’s general aviation airports. Other MDAD-driven professional development efforts include: the Florida Airports Council Internship for college-level aviation students from across Florida; the Miami-Dade Executive Internship Program for students from Florida International University; and Project Victory, for special needs students from Miami Dade County Public Schools.

Supporting Our Veterans In advance of Memorial Day, MIA unveiled its Wall of Honor memorial – a 51-foot-long monument covered in black granite that lists the names of 119 military service men and women from South Florida who gave their lives while serving in any overseas contingency mission or declared theater of operations in the global war on terrorism since September 11, 2001. More than 100 family members and friends of the fallen service members, representatives from the South Florida military community, and MIA and Miami-Dade County officials were on hand for the dedication ceremony.

The central wall of the monument, located in MIA’s Concourse D on the departures level, includes the names of the fallen inscribed into the stone. Like the Vietnam War Memorial in Washington D.C., the surface of the wall also provides a reflection of the viewer, connecting them with the inscribed names. Additionally, the wall’s inscriptions allow visitors to make paper impressions or rubbings of their family member’s name. The second wall includes an ongoing

film project featuring photos of fallen service members and their families as they gather to honor their lost loved ones. The third wall displays the seals of the five U.S. military branches.

MDAD, in partnership with Honor Flight South Florida and Eastern Air Lines, hosted its second and third Honor Flight for hundreds of World War II and Vietnam War veterans in April and November. The Honor Flight events culminated with homecomings at MIA, where thousands of South Floridians gathered to take part in a massive receiving line that included local residents of all ages, local elected officials and members of the U.S. military, numerous honor guards, airport employees and passengers.

After departing MIA Saturday morning on Eastern Air Lines flight #1941 (named for the year that the U.S. entered World War II), the living legends received tours of the World War II and Korean War memorials and other military sites in the nation’s capital – many for the first time in their lives. On the return trip aboard flight #1945 (the last year of the war), thousands of personalized thankyou letters collected at MIA from airlines, federal agencies and other airport tenants, as well as from local school children and civic organizations, were distributed to the veterans during a traditional “mail call” for deployed soldiers. MDAD once again spearheaded the letter-writing campaign and gained support from more than a dozen airport and community partners.

In honor of Black History Month, MDAD also hosted a tribute luncheon for three Florida residents who are surviving members of the Montford Point Marines, the first African Americans to serve in the U.S. Marine Corps. More than 100 officials from MIA and the military and business community joined Director González at MIA to honor the three trailblazers.

Fine Arts and Cultural Affairs MDAD’s Fine Arts and Cultural Affairs Program continues to enrich the MIA travel experience with entertaining, thought-provoking exhibitions by popular local artists and internationally renowned talents. The program has gained national prominence for its excellence and creativity, and 2016 was no exception.

Director González greets WWII veterans at MIA’s Honor Flight

MIA’s South Terminal Gallery was home to Bel Kongo, which featured works by children from the Miami Bridge youth crisis shelters, the Gang Alternative program and the North Miami Public Library that were inspired by Haitian Carnival. The grand opening event in May featured musical performances by children from Miami Bridge, Thomas Jefferson Middle School, the Cathedral of St. Mary School and PACE Center for Girls, with special appearances by “Ton Ton” and Cameroonian pop star Kaissa. Bel Kongo was part of Carnival Arts, an arts learning program that promoted the carnival traditions of drumming, dance, and mask-making of the Caribbean and Latin America.

Tokyo-Ga, an art exhibition featuring 49 photographs of Tokyo taken by 25 Japanese, European and American photographers, was unveiled in MIA’s South Terminal on August 24 by Director González, Consul General of Japan in Miami Ken Okaniwa, Miami-Kagoshima

School children perform at the opening of Bel Kongo

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Top: The World Cancer Day Wishing Tree

Photo: Joe MIA Pries Bottom: Team at the Making Strides Against Breast Cancer 5K Walk

Miami-Kagoshima Sister Cities Committee Chairman José Keichi Fuentes and Consul General of Japan in Miami Ken Okaniwa at the Tokyo-Ga unveiling

Sister Cities Committee Chairman José Keichi Fuentes, and other MIA officials. Launched in 2011, the Tokyo-Ga (images of Tokyo) project began as a sign of commitment to Japan and its future, in response to the devastating tsunami and earthquake in Japan that year that claimed nearly 16,000 lives. The stunning exhibition provides a snapshot of the Japanese capital’s architecture, street photography, contemporary styles and way of mind, revealing the complexity and contrast between the country’s tradition and modernity.

Two exhibitions by internationally renowned artists Tatiana Parcero (Cartographies) and Kanako Sasaki (Wanderlust), which were on display in Concourse D through September 2016, were a reflection of MIA’s diverse passenger mix as well. Blending various techniques and visual media, Cartographies utilizes images of hand gestures and other postures to illustrate ideas of mystical experimentation, contemplation and the human experience of scientific and religious concepts. Tatiana Parcero is a Mexican photo and video artist whose work explores the corporeal as a map where she can relate to ideas as varied as identity, memory, territory, time and migrations. Sasaki is a Japanese artist whose work comments on issues such as the female experience, loss of innocence, hopeless romance and how Japanese culture is viewed from the outside. Wanderlust explored the artist’s own imaginative world influenced by traditional Japanese novels, Ukiyo-e paintings and childhood memories.

Faster, Farther, and More Comfortable than Ever Before, located near Gate D31, pays tribute to the birth of modern travel with vintage posters from the dawn of the 20th century. A collaborative effort between MIA and The Wolfsonian-Florida International University, the exhibition showcases more than 20 posters reproduced from originals that were produced from 1900 through the 1930s, and are now housed at The Wolfsonian-FIU. Some illustrators included in the show are Otto Arpke, Gino Boccasile, Austin Cooper, Aurelio Craffonara, J. P. Junot, Theyre Lee-Elliott, Giovanni Patrone, Giuseppe Riccobaldi Del Bava and Filippo Romoli.

MIA passengers were entertained and inspired by 18 orphaned children from care centers in the Southern African regions of

Malawi and Lesotho on July 22 as they performed African and Asian folklore dances and martial arts. The children are some of the 900 African orphans who have been rescued from starvation and poverty by Amitofo Care Center (ACC), an international nongovernmental organization founded by Taiwanese Buddhist Monk, Venerable Master Huei-Li. In the last 10 years, ACC has established orphanages and affiliated schools in Namibia, Malawi, Lesotho and Swaziland.

Health and Human Services Team MIA got off to an early start with a September kickoff for its Breast Cancer Awareness Month fundraising campaign, and the hard work paid off. MDAD raised $26,000 for the American Cancer Society’s Making Strides Against Breast Cancer (MSABC) 5K Walk - more money than any other Miami-Dade County department.

More than 70 Team MIA members participated in the 5K Walk on October 29.

In honor of World Cancer Day, MIA and the UHealth Sylvester Comprehensive Cancer Center partnered to host free head and neck cancer screenings and consultations for airport employees on February 4. To gain more attention about the life-threatening disease, Sylvester also erected a six-foot-tall Wishing Tree inside MIA’s North Terminal near Gate D19, where passengers and employees could hang messages of encouragement for family and friends affected by cancer.

MDAD continues to provide MIAair, the first U.S. airport program paired with a major university and medical institution that offers guided travel rehearsals and materials to travelers with special needs. The program, developed in partnership with the University of Miami-Nova Southeastern University Center for Autism and Related Disabilities (CARD) and the Ear Institute at UHealth – the University of Miami Health System, includes travel checklists and tips in both English and Spanish that help to storyboard the entire travel experience for participants. The program provides families with step-by-step photos and instructions of airport procedures, from getting a boarding pass to passing through security and boarding a plane.

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Senior managers at MDAD’s Annual Leadership Summit

MDAD employees at an AMPAP elective course in Miami

Award-winning employees from MIA’s Tarmac Speakers Club

EMPLOYEE DEVELOPMENT MDAD Leadership Miami participants

Making innovation a true core value at MIA has meant investing in employee development and creating a culture of forwardthinking throughout the workplace. MDAD has supported a wide range of initiatives designed to arm its workforce with the skills necessary to maintain its status as an industry leader.

Leadership Miami® Program Twelve MDAD employees graduated from the Greater Miami Chamber of Commerce’s Leadership Miami® Program in 2016.

The annual program is for professionals interested in making Miami a better place to live. Through lectures, seminars, small group discussions, leadership skill exercises and community projects, program participants learn how to address issues affecting Miami-Dade County.

Airport Management Professional Accreditation Programme Last year, eight MDAD employees participated in one of the world’s top development programs for airport executives.

The Global Airport Management Professional Accreditation Programme, developed by Airports Council International and the International Civil Aviation Organization, trains the next generation of airport leaders. The specialized management training covers all functional areas of the airport business and promotes adherence to the highest professional standards.

Leadership Summit In October, MDAD hosted its Third Annual Leadership Summit.

The full-day workshop is a time of organizational planning and professional development for employees in management positions.

Director González, Deputy Director Ken Pyatt and Chief of Staff Joe Napoli gave presentations regarding leadership principles, the Department’s year in review, and its goals and priorities for 2017. They were followed by three guest speakers who addressed

the Summit’s theme of Create, Innovate, Strategize and Soar.

Airline Weekly Managing Partner Seth Kaplan discussed leading innovators in modern aviation history. Business management consultant Libby Wagner provided insight on how to be fully present at work, and retired U.S. Air Force pilot Brian Udell closed out the summit with his inspiring story of innovation, survival and recovery, following a high-speed ejection from a fighter aircraft.

Toastmasters The MIA Tarmac Speakers Club of Toastmasters International empowers individuals to become more effective communicators and leaders. Since the club was chartered in 2011, more than 35 employees have developed better speaking and presentation skills, learned to think quickly and clearly on their feet, built strong leadership abilities and improved listening skills. In local and regional Toastmasters contests, MDAD employees won multiple awards in the International Speech and Table Topics categories.

Health and Wellness Programs MDAD wants to create a workplace that educates, inspires and supports a healthy lifestyle - one employee at a time. The department’s Worksite Wellness Program Committee offers employees programs and activities such as exercise classes, health fairs, health screenings, nutrition consultations and Skywalk Thursdays, where employees walk from Concourse D to Concourse J at lunchtime on MIA’s third floor skywalk.

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MDAD has filed an application with the U.S. Department of Commerce to make MIA a foreign trade zone in 2017.

Photo: Joe Pries

ON THE HORIZON MIA will continue to re-invent itself in 2017 with bold new steps to renovate and modernize America’s new gateway to the world.

Major facility improvements, a foreign trade zone designation, faster passport inspection times, and complimentary internet service are all on the horizon.

Terminal Optimization Program (TOP) The TOP, a 10-year capital improvement plan for MIA’s Central Terminal that began in 2015, continues to modernize concourses E, F and G. Phase I of the TOP includes pre-construction work that began in 2016 to completely replace the baggage screening systems in MIA’s South and Central terminals. The project, partially funded by a $101-million grant from the Transportation Security Administration, will double the systems’ current screening speed by installing the latest in Explosives Detection Screening (EDS) technology.

MIA is also partnering with U.S. Customs and Border Protection to renovate and re-open the Concourse E international arrivals facility by the summer of 2017. The enhanced federal inspection area will significantly reduce walking distance, wait times and congestion for passengers arriving at Concourse E and F who currently must use the Concourse D facility. In another innovative

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approach by MIA, the re-designed facility will be one of the first in the country to screen passengers primarily via self-service technology such as Global Entry, Automated Passport Control kiosks, and the Mobile Passport Control app.

Included in Phase I of the TOP as well is construction of a stateof-the-art Airport Operations Center (AOC), which is expected to begin in 2017. The centrally located AOC will allow MDAD to monitor and coordinate all MIA operations and communications, in addition to serving as its primary command and control center for contingency, crisis and emergency operations. The AOC will also consolidate airport operations divisions under one roof, to achieve greater information sharing and analysis.

Cargo Optimization, Redevelopment and Expansion (CORE) Program MDAD will continue the cargo infrastructure improvements it began in 2016 with additional facility renovations, security enhancements, and a new energy savings project scheduled to launch in mid-2017. MDAD has also completed the planning phase of its CORE Program - a comprehensive, long-term concept to modernize the airport’s cargo operations and double its current capacity. The multi-phased program will maximize the

The concept for MIA’s renovated cargo area, which would double the airport’s existing capacity

use of existing facilities, demolish and replacing outdated, costly structures, and construct entirely new cargo property. At the close of 2016, MDAD was developing an execution plan and exploring funding sources through grants and public-private partnerships.

and aircraft parts, machinery equipment, consumer goods and perishables. Activating an FTZ magnet site on airport property has the potential to turn vacant real estate into millions of dollars in annual lease revenue and hundreds of new jobs.

Foreign Trade Zone In November, the Miami-Dade Board of County Commissioners approved an application to the U.S. Department of Commerce that would designate MIA as a Foreign Trade Zone (FTZ) magnet site. Upon approval, the new magnet site will allow manufacturers to receive and process materials and merchandise as soon as it enters the country on leased airport property, all with reduced or eliminated Customs duties - saving valuable time and money from the supply chain process. Site users would be companies working in industries such as pharmaceuticals, electronics, textiles, auto

Complimentary Wi-Fi Service MIA will launch complimentary, airport-wide wireless internet service in early 2017. Passengers will receive free Wi-Fi service at a maximum connection speed of five megabytes per second, with faster connection speeds available at hourly and daily fees.

Combined with its cutting-edge mobile app, award-winning digital magazine and global air service network, MIA is connecting its passengers to the world in more ways than ever before.

Both tracks of the Concourse E-Satellite people mover will be operational in 2017

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AIRLINE PARTNERS MIA is served by 66 passenger carriers and 43 all-cargo carriers.

PASSENGER (66)

LATAM AIRLINES BRAZIL

AMERISTAR (CHARTER)

AEROFLOT

LATAM AIRLINES COLOMBIA

ASIANA AIRLINES

AEROLÍNEAS ARGENTINAS

LATAM AIRLINES ECUADOR

ATLAS AIR

AEROMEXICO

LATAM AIRLINES PERU

CARGOLUX AIRLINES INTERNATIONAL

AIR BERLIN

LUFTHANSA

CATHAY PACIFIC AIRWAYS

AIR CANADA

MIAMI AIR INTERNATIONAL (CHARTER)

CENTURION AIR CARGO

AIR EUROPA

PAN AMERICAN WORLD AIRWAYS

CHINA AIRLINES

AIR FRANCE

DOMINICANA

DHL AEROEXPRESO

ALITALIA

QATAR AIRWAYS

DHL EXPRESS

AMERICAN AIRLINES

SANTA BARBARA AIRLINES

DYNAMIC AIRWAYS

AMERICAN EAGLE (ENVOY AIR)

SCANDINAVIAN AIRLINES

ESTAFETA

AMERICAN EAGLE (REPUBLIC AIRWAYS)

SILVER AIRWAYS

FEDEX EXPRESS

ARUBA AIRLINES

SKYWEST

FLORIDA WEST INTERNATIONAL AIRWAYS

AUSTRIAN AIRLINES

SUN COUNTRY (SEASONAL)

IBC AIRWAYS

AVIANCA

SURINAM AIRWAYS

IFL GROUP (CHARTER)

AVIOR

SWIFT AIR (CHARTER)

KALITTA AIR (CHARTER)

AZTEC AIRWAYS (CHARTER)

SWISS INTERNATIONAL AIRLINES

KF CARGO

BAHAMASAIR

TACA

KLM/MARTINAIR CARGO

BOLIVIANA DE AVIACIÓN

TACA PERU

KOREAN AIR

BRITISH AIRWAYS

TAP AIR PORTUGAL

LATAM CARGO BRASIL

CARIBBEAN AIRLINES

THOMAS COOK (SEASONAL)

LATAM CARGO CHILE

CAYMAN AIRWAYS

TUIFLY

LATAM CARGO COLOMBIA

COPA

TURKISH AIRLINES

LATAM CARGO MEXICO

DELTA AIR LINES

UNITED AIRLINES

MARTINAIRE AVIATION (CHARTER)

DOMINICAN WINGS

VIRGIN ATLANTIC

MIAMI AIR LEASE (CHARTER)

EASTERN AIR LINES (CHARTER)

VIVACOLOMBIA

MOUNTAIN AIR CARGO

EUROWINGS

WESTJET (SEASONAL)

NORTHERN AIR CARGO

EXECAIR

WORLD ATLANTIC (CHARTER)

OCEAN AIR (AVIANCA BRAZIL)

FINNAIR

XL AIRWAYS (SEASONAL)

PRAMS AIR (CHARTER)

FRONTIER AIRLINES

XTRA AIRWAYS (CHARTER)

TAMPA CARGO TRANSCARGA INTERNATIONAL AIRWAYS

IBERIA INSELAIR ARUBA

CARGO (43)

TRANSPORTES AEREOS BOLIVIANOS

INSELAIR INTERNATIONAL

21 AIR

SKYLEASE (TRADEWINDS AIRLINES)

INTERJET

ABX AIR

SKY WAY ENTERPRISES (CHARTER)

JETAIRFLY

AEROUNION

SUNRISE AIRLINES, INC. (CHARTER)

KLM ROYAL DUTCH AIRLINES

AIR TRANSPORT INTERNATIONAL

UNITED PARCEL SERVICE (UPS)

LATAM AIRLINES

AMERIFLIGHT

WESTERN GLOBAL AIRLINES

LATAM AIRLINES ARGENTINA

AMERIJET (Revised: December 2016)

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Miami-Opa locka Executive Airport is receiving more than $500 million in private investment.

GENERAL AVIATION AIRPORTS Miami-Opa locka Executive Airport Its proximity to MIA, downtown Miami, Brickell, Miami Beach and Hard Rock Stadium makes Miami-Opa locka Executive Airport (OPF) the desired general aviation (GA) airport for private jet flights in northern Miami-Dade County. OPF is also the largest of Miami-Dade County’s four GA airports. OPF, which saw annual operations decrease by 8.9 percent to 134,480 in 2016, provides a variety of GA services for both private and public sector users. The airport offers three full-service fixed-base operator (FBO) facilities for private jet service, a U.S. Customs and Border Protection office, the busiest Coast Guard Air/Sea Rescue station in the U.S., and Miami-Dade Police and Fire Rescue helicopter operations.

Approximately 500 acres of land at OPF under development by private investors is generating more than $500 million worth of economic revitalization at the airport. In July 2016, Foundry Commercial and Miami-based charitable organization The Carrie Meek Foundation received Miami-Dade County approval to develop the $150 million, 1.75-million-square-foot Carrie Meek Inter-

33

national Business Park. The public-private venture is projected to generate $2 million in non-aviation revenue to MDAD and thousands of jobs in the community. Construction of a $24-million FBO facility by Turnberry Airport Holdings that includes aircraft storage facilities, service hangars and associated ramp areas, is also near completion.

Miami Executive Airport Miami Executive Airport (TMB), formerly known as KendallTamiami Executive Airport, provides fast and easy access to the Florida Turnpike, Ocean Reef and the Florida Keys. Located in southern Miami-Dade County, TMB offers full-service FBO facilities to the increasing corporate and business interests of the region. It is also home to numerous local and federal government tenants, aviation maintenance facilities and flight training schools.

Private developers continue to invest in TMB’s enhancements.

A $1.4 million aircraft storage hangar on 2.5 acres is under construction, and existing facilities on 9.8 acres are also being

Miami-Opa locka Executive Airport

rehabilitated. MDAD also extended TMB runway 9R-27L by 6,000 Speedway’s NASCAR, Indy Race League and GTO auto racing feet, to accommodate more modern aircraft. In 2016, TMB had events. In 2016, MDAD increased X51’s airfield capacity by 281,734 flight operations, which represents a 5.7-percent increase extending one of its runways 4,000 feet. compared to 2015 - and the sixth consecutive year of growth.

Dade-Collier Training and Transition Airport Miami Homestead General Aviation Airport The Dade-Collier Training and Transition Airport (TNT), which had Miami Homestead General Aviation Airport (X51), the a 62-percent increase in 2016 to 30,284 operations, is located southernmost GA airport in Miami-Dade County, sits adjacent to 40 miles west of Miami on the Miami-Dade/Collier County border. the subtropical wilderness of Everglades National Park and is 25 TNT serves as a precision-instrument landing and training facility minutes from Biscayne National Park’s aquamarine waters and for commercial pilots, private training and a small number of fish-bejeweled coral reefs. military touch-and-goes.

Aircraft maintenance, fueling, aerial tours, aircraft tie-down and storage, car rentals and T-Hangars are among the services offered at the airport, which had more than 142,840 operations in 2016. With its two paved and lighted runways and ultralight turf runway, the airport serves all aspects of the general aviation community – from corporate charter and flight training to sports and recreational aviation needs. X51, which provides a convenient link to all of the Florida Keys, is also close to Homestead-Miami

The 24,960-acre airport has approximately 900 acres of developed and operational land. The remaining area is managed and operated by the Florida Game and Freshwater Fish Commission. With a 10,500-foot runway and 75-foot-wide taxiways, TNT is equipped to support small single-engine and jumbo jets alike. Landing is on a prior-permission-required basis for all aircraft, with user fees for commercial aircraft and private aircraft greater than 12,500 pounds.

34

MIA received ACI-NA’s 2016 Inclusion Champion Award in the Large Airport category.

Photo: Carlos Lugo

AWARDS & ACCOLADES ACI-North America 2016 Inclusion Champion Award, Large Hub Airport

Government Finance Officers Association, U.S. and Canada Certificate of Achievement for Excellence in Financial Reporting Distinguished Budget Presentation Award

ACI-North America 2016 Marketing and Communications Awards Ted Bushelman Legacy Award for Creativity and Excellence First Place, Public Relations Campaigns Honorable Mention, Customer Service Programs Honorable Mention, Newsletters Honorable Mention, Promotional Items Honorable Mention, Special Events

J.D. Power 2016 North America Airports Satisfaction Study Fifth-place, large airport ranking

ACI World 25th Anniversary Annual Directory cover story

National Association of Counties Achievement (NACo) Awards 2016 Civic Education and Public Information - No Drone Zone Awareness Campaign Civic Education and Public Information - MIA Honor Flight County Resiliency - The Sustainability Project at MIA Children and Youth – MIAair Program

Academy of Interactive and Visual Arts Communicator Awards First Place, Magazine Website

37th Annual Telly Awards, 2016 MIA Airport Official 2.0 Mobile App video

American Association of Airport Executives 2016 Most Innovative Airport Award

U.S. Department of Commerce, Florida Minority Enterprise Development Week 2016 Outstanding Support to Small, Minority and Women Enterprises Award Outstanding Customer Service Award

Florida Magazine Association Bronze Award for Design Excellence, Best Magazine Website

USA Today 10Best Readers’ Choice Awards Best Airport for Shopping in 2016

MIA BY THE NUMBERS

44.6

MIA’s ranking among U.S. airports for international freight and total airlines

MIA’s 2016 passenger total measured in millions

Number of direct and indirect jobs supported by MIA

282,724

1

Percentage of Miami visitors who arrive by air

MIA’s ranking among U.S. airports for international passengers

10

96

3

70

MIA’s economic impact measured in billions of dollars

Airlines serving MIA

Percentage of international passengers to FL who travel through MIA

33.7

109

MIA’s ranking among world airports for international freight

36

“MDAD’s management has effectively steered MIA through its massive capital program.”

- Kroll Bond Rating Agency

Photo: Joe Pries

LEADERSHIP TEAM

EMILIO T. GONZÁLEZ, Director Emilio T. González, Ph.D., is the Director and Chief Executive Officer

at the White House and was later appointed – and subsequently

of the Miami-Dade Aviation Department. He oversees operations

confirmed by the U.S. Senate – as Director of U.S. Citizenship

at MIA and four general aviation (GA) airports in the Miami area,

and Immigration Services, an Under Secretary position within the

which together generate $33.7 billion in business revenue and

Department of Homeland Security in Washington, D.C. González

support more than 280,000 direct and indirect jobs. MIA leads the

has also held several executive-level positions in the private sector,

way, handling more than 44 million passengers and more than two

including Senior Managing Director for Global and Government

million tons of cargo annually, placing it among America’s busiest

Affairs at a major Miami law firm, CEO of his own international and

international passenger and cargo airports.

governmental affairs consulting firm, and President & CEO of Indra USA, the U.S. subsidiary of Spain’s Indra Sistemas, S.A., a leading

Under Dr. González’s leadership, MIA is aggressively expanding

multinational IT company.

its extensive route network into untapped world markets, while leveraging technology to improve the customer experience at the

A member of the Council on Foreign Relations, Dr. González earned

airport. He is also leading the planning process for major renovation

a B.A. in International Studies from the University of South Florida;

projects at MIA’s Central Terminal and West Cargo area, and oversees

an M.A. in Latin American Studies from Tulane University; an M.A.

the Department’s first-ever billion dollar budget. In addition, Dr.

in Strategic Studies and National Security Affairs from the U.S.

González personally directs the Department’s government affairs

Naval War College; and a Ph.D. in International Relations from the

functions at the local, state, federal and international levels.

University of Miami. He has also served as a member of various boards in the banking, technology and social services industries.

Dr. González has spent most of his career involved in leadership

A recognized civic leader, Dr. González has been awarded the Boy

development, strategic planning, foreign affairs and international

Scouts of America 2014 Hispanic Heritage Award, Latin Builders

policy. He completed a distinguished 26-year career in the U.S.

Association 2014 Public Administrator of the Year Award, Friends

Army and retired with the rank of Colonel. He served as Director

of the American Latino Museum American Latino Influencer Award,

for Western Hemisphere Affairs at the National Security Council

and the 2015 Greater Miami Aviation Association Juan Trippe Award.

38

KEN PYATT, Deputy Director Ken Pyatt is Deputy Director of the

Mr. Pyatt’s common sense and customer-centric management

Miami-Dade Aviation Department,

style has earned him an industry-wide reputation for management

overseeing a workforce of more

excellence. Prior to joining MDAD, Mr. Pyatt spent more than 35

than 1,000 employees and all

years in airline operations encompassing ramp and terminal

aspects of MIA’s Landside, Airside

operations at several large airports including New York’s John F.

and

Kennedy International Airport, LaGuardia Airport, Chicago O’Hare

Terminal

operations,

as

well as the Department’s Public

International Airport and MIA.

Safety and Security, Facilities Management, Facilities Development and Administration divisions. Additionally, he supervises the

Mr. Pyatt holds a Bachelor of Arts degree from Queens College in

Department’s Business Retention and Development Division,

New York.

which is responsible for all commercial operations, marketing and real estate management for MIA and the County’s four general aviation airports.

JOSEPH F. NAPOLI, Chief of Staff and Senior Policy Advisor Joseph F. Napoli is Chief of Staff

firm. Previously, he completed a distinguished career in the U.S.

and Senior Policy Advisor of the

Army, achieving the rank of Colonel during his nearly 30 years of

Miami-Dade Aviation Department.

service. During his time in the military, Mr. Napoli held numerous

He assists the Aviation Director

top-level management positions with a focus on Latin America,

with all administrative, financial

including: Operations Manager of the U.S. Embassy/Military

and operational activities at MIA

Group in Caracas, Venezuela; Military Group Commander/

and the County’s four general

Senior Defense Official at the U.S. Embassy in Buenos Aires,

aviation airports. Mr. Napoli also manages long-term special

Argentina; Chief of Staff/Deputy Director Strategic Effects of the

projects for the Director and helps shape departmental policies. His

Multinational Force in Iraq; and Senior Executive Advisor at the

responsibilities include direct oversight of MDAD’s Communications,

U.S. Southern Command in Miami.

Fine Arts and Cultural Affairs, Governmental Affairs, Marketing, Professional Compliance, Protocol and International Affairs,

Mr. Napoli earned his undergraduate degree in Engineering at the

and Public Relations and Digital Marketing divisions. Mr. Napoli

U.S. Military Academy at West Point and holds master degrees in

brings an impressive depth of senior leadership experience and

National Security Studies from the U.S. Army War College and in

organizational management knowledge to the post.

International Relations from Columbia University.

Before joining MDAD, he directed the Miami office of Booz Allen Hamilton, a leading national strategy and technology consulting

39

SANDRA BRIDGEMAN, Chief Financial Officer Sandra Bridgeman is Chief Finan-

ing the financial results of the Aviation Department, and develop-

cial Officer of the Miami-Dade Avi-

ing the Department’s annual operating and capital budgets. Ms.

ation Department. Ms. Bridgeman

Bridgeman provides strategic assistance to MDAD’s executive

manages and oversees various fi-

management team in establishing long-range goals, strategies,

nance and strategy-related areas,

plans and policies. She also serves as the Department’s liaison

including: Accounting; Business

to Miami-Dade County’s Finance Department and Office of Man-

Solutions; Program Controls; Cap-

agement and Budget.

ital Finance; Cash Management; Fiscal Grants Management; and Financial Planning and Performance Analysis. These divisions

Ms. Bridgeman is a certified public accountant (CPA) in the State

perform regular monitoring of financial performance and review

of Florida. She holds a Master of Accounting from Florida Interna-

of financial, economic and airline industry data in order to recom-

tional University, a Bachelor of Science in Accounting from Barry

mend airline rates and charges as well as rent and fee structures.

University and an Associate’s degree in Mathematics and Science from Kingsborough Community College in New York.

As CFO, she is responsible for planning and directing the financial and budgetary management for MDAD. Financial management includes directing and supervising financial operations, monitor-

HIRAM L. BARROSO, Senior Executive Assistant and Deputy Chief of Staff Hiram L. Barroso is Senior

Prior to joining MDAD, Mr. Barroso served as Chief of Staff to

Executive Assistant to the Aviation

County Commissioner Rebeca Sosa, Director of Immigration

Director as well as Deputy Chief

Constituent Services for U.S. Senator Marco Rubio, and Deputy

of Staff, overseeing the day-

Director of Constituent Services for U.S. Senators Mel Martinez

to-day operations of the Office

and George LeMieux. Mr. Barroso has experience in the healthcare

of the Director. Mr. Barroso

field, having held management and operational positions with

provides advice to the Director on

HCA Healthcare and Tenet Healthcare. In addition to his duties

management issues, assists him in developing internal policies,

at MDAD, he administers and teaches adult learning classes at

and coordinates special projects. He acts as liaison between

Miami Senior High School.

the Director’s Office and Miami-Dade Aviation Department staff, the Miami-Dade County Mayor’s Office, the Board of County

Mr. Barroso holds an undergraduate degree in Political Science

Commissioners and other relevant agencies.

from Florida International University and earned a Master of Business Administration from Barry University.

40

CARLOS E. JOSE, Assistant Director for Facilities Management Carlos E. José is Assistant Direc-

estimates, life safety/OSHA compliance, divisional budget/cost

tor for Facilities Management for

controls, facility management, and mechanical, electrical and

the Miami-Dade Aviation Depart-

plumbing systems, including computer design applications. He

ment. This is the largest and most

also works closely with cities and municipalities adjacent to airport

diverse division within the Aviation

properties.

Department, comprised of more than 423 employees grouped into

Mr. José earned a Bachelor of Science degree in Management In-

Facilities Maintenance, Planning, Engineering and Construction

formation Systems from Barry University, and a Master of Business

(FMPEC), Terminal Maintenance and General Aviation Airports

degree from University of Miami. He regularly conducts seminars

Maintenance.

in predictive/preventive maintenance, risk assessment/mitigation and emergency planning and response for ACI-LAC - the Latin Amer-

Mr. José’s division provides utilities, public works and cargo area

ica and Caribbean region of Airports Council International and the

support to MIA and the County’s four general aviation airports.

only worldwide professional association of airport operators - as

He responds to emergencies and critical issues that require engi-

well as for the American Association of Airport Executives (AAAE).

neering expertise, and is responsible for all in-house architecture and interior design projects. His responsibilities include hurricane planning and preparation, construction, project management,

MARK O. HATFIELD, Assistant Aviation Director and Chief Security Officer Mark O. Hatfield is the Assistant

the Transportation Security Administration (TSA) with 50,000

Aviation Director and Chief Se-

employees and an annual budget in excess of $7 billion. He

curity Officer in charge of public

also served as the Regional Director for the Western Hemi-

safety and security for MIA and

sphere in TSA’s Office of Global Strategies where he provid-

Miami-Dade County’s four gen-

ed leadership and strategic guidance for TSA’s international

eral aviation airports, respon-

regulatory inspectors, industry oversight group and overseas

sible for directing day-to-day

representatives who cover 160 airports in 44 countries in the

security, police and fire rescue operations. Hatfield brings more

Americas and the Caribbean.

than 20 years of experience in the areas of transportation security, large organization management, logistics, and crisis response

Before joining the Department of Homeland Security, Mr. Hat-

for both private corporations and government agencies.

field was Managing Director for the public affairs practice of Burson-Marsteller in New York, and Director of Corporate Com-

Previously, Mr. Hatfield held senior management positions with the U.S. Department of Homeland Security from 2002 to 2015, most recently serving as Deputy Administrator of

41

munications for the Port Authority of New York and New Jersey.

GREGORY C. OWENS, Assistant Director for Business Retention and Development Gregory C. Owens is Assistant

perience to his public service, last serving as Regional Vice

Director for Business Retention

President for Community Reinvestment Lending, South Florida

and Development for the Mi-

Region, of what was then called First Union National Bank.

ami-Dade Aviation Department,

During his career, Mr. Owens has received numerous awards

overseeing the Commercial Op-

and honors. Most notably, he was appointed by the Clinton Ad-

erations, Hospitality and Real

ministration as a member of the White House Conference on

Estate Management divisions

Small Business; received the Minority Business Development

for MIA and the County’s four general aviation airports. Mr.

Agency’s Regional Award for “Empowering Businesses;” and

Owens previously served as Division Director for Real Estate

testified before the U.S. House of Representatives Subcom-

Management, and coordinator of the $1.3 billion Miami Inter-

mittee on Economic Growth and Credit and before the Florida

modal Center Development and the North Terminal Develop-

House of Representatives on the formation of a Committee on

ment Program.

Banking and Urban Affairs.

Before joining MDAD, Mr. Owens was Director of Miami-Dade

Mr. Owens is a graduate of Alabama A&M University and Har-

County’s Department of Business and Economic Develop-

vard University’s Kennedy School of Government, Executive

ment. Mr. Owens brought 13 years of commercial banking ex-

Education.

DAN AGOSTINO, Assistant Director for Operations Dan Agostino is Assistant Director

11 security checkpoints, and two federal inspection facilities,

for Operations for the Miami-Dade

which welcome the third-largest number of arriving international

Aviation Department. Mr. Agostino

passengers in the U.S.

is responsible for overseeing the Terminal, Landside and Airside

With more than 26 years of airline industry experience, Mr.

operations divisions at MIA and

Agostino has held private-sector leadership positions at both MIA

the County’s four general aviation

and New York’s John F. Kennedy International Airport in the areas

airports – a total workforce of more than 350 MDAD employees.

of airport operations, cargo sales and cargo operations. Prior to

His area of responsibility includes more than 3,000 acres of land,

joining MDAD, Mr. Agostino served as MIA Director of Tower/Ramp

a four-runway airfield and seven million square feet of terminal.

Operations for American Airlines.

Mr. Agostino also works closely with U.S. Customs and Border

Raised in Lynbrook, New York, Mr. Agostino holds a Bachelor of

Protection and the Transportation Security Administration to

Science degree from Hofstra University in Uniondale, New York.

manage the airport’s international passenger arrival process,

42

BARBARA S. JIMENEZ, Assistant Director for Administration Barbara S. Jimenez is Assistant

Ms. Jimenez has been an MDAD employee since 2000, when she

Director for Administration for the

joined the organization as an Administrative Officer. Since then, she

Miami-Dade Aviation Department.

has taken on positions of growing responsibility, applying her knowl-

She is responsible for managing

edge of finance, personnel management and budgeting to roles

the Department’s Administration,

including Senior Assistant to the Aviation Director and Capital Fi-

Human Resources, Contracts

nance Division Director. Prior to joining MDAD, Ms. Jimenez served

Administration, Information Sys-

the Miami-Dade Water and Sewer Department both as an Adminis-

tems and Telecommunications, Minority Affairs, and Commodities

trative Officer and as the agency’s Public Information Officer.

Management divisions. Each of these divisions performs an assortment of activities that are vital to the daily operations of MIA

Ms. Jimenez holds a Bachelor of Business Administration in Fi-

and the County’s four general aviation airports, including: adminis-

nance and International Business from Florida International Uni-

tration of the department’s personnel and support services func-

versity and subsequently earned a Master of Business Adminis-

tions; provision of technology and telecommunications resources

tration from the institution. Additionally, she earned a Certificate

to a diverse user base; and coordination of the department’s pro-

in Public Management from FIU and completed the university’s

curement activities.

Academy for Strategic Management.

PEDRO F. HERNÁNDEZ, P.E. Assistant Director for Facilities Development Pedro F. Hernández, P.E., is Assis-

In addition to those responsibilities, Mr. Hernández has success-

tant Director for Facilities Devel-

fully overseen a $500 million capital improvement program fo-

opment for the Miami-Dade Avi-

cused on mitigating MIA’s environmental impact. The program

ation Department. He oversees

included planning, design and completion of storm water drain-

a team of 35 engineers, project

age systems, sewerage, environmental restoration, asbestos

managers and other profession-

abatement and water distribution systems. Under Mr. Hernán-

als across six engineering, construction and technical support

dez’s leadership, MIA obtained ISO 14001 Certification for En-

sections. Primary responsibilities include the planning, engineer-

vironmental Management Systems that cover critical aspects of

ing and construction of new facilities including maintenance of

airport operations.

the runways, taxiways, apron pavements at MIA and the County’s four general aviation airports. Currently, Mr. Hernandez is over-

Mr. Hernández earned a Bachelor of Science degree in Engineer-

seeing a $1.2 billion construction program. Additionally, he di-

ing at the University of Miami and is a registered professional

rects the engineering and operation of MIA’s aircraft fuel supply

engineer in the State of Florida. Additionally, he has completed

system, which delivers 2.6 million gallons of jet fuel each day to

post-graduate studies focused on groundwater modeling, pollu-

aircraft operating at the airport.

tion and hydrology at Florida International University and Princeton University.

43

MILTON L. COLLINS, Associate Director for Minority Affairs Milton L. Collins is Associate

through Disadvantaged Business Enterprise, Local Developing

Director for Minority Af fairs

Business and Small Business Enterprise programs in the areas of

Division for the Miami-Dade

construction, design, goods and services. He is also charged with

Aviation Depar tment. He is

monitoring compliance of minority programs between prime and

responsible for assuring that

sub-prime contractors.

women-owned, minority-owned and local small businesses

Mr. Collins holds a Bachelor of Science degree in Political

are provided every opportunity to participate in contracting

Science and Public Management from Florida A&M University

opportunities at MIA and the County’s four general aviation airports.

in Tallahassee, Florida, and a Master of Science degree in

Mr. Collins is also responsible for increasing public awareness

Management from St. Thomas University in Miami.

of minority participation opportunities at MIA that are available

TONY QUINTERO, Associate Director for Governmental Affairs Tony Quintero is Associate Director

develops and promotes the Aviation Department’s federal and

for Governmental Affairs for the

state legislative and regulatory goals and objectives, working

Miami-Dade Aviation Department.

closely with elected officials, federal and state agencies, airport

A 33-year veteran of MDAD, he

associations, consultants and the business community to protect

is responsible for directing the

and promote MDAD’s interests.

Department’s legislative and regulatory affairs at the local, state and federal levels. At the local

Mr. Quintero graduated magna cum laude with a Bachelor’s

level, he serves as the liaison with the Miami-Dade County Mayor’s

degree in Public Administration from Barry University. Mr. Quintero

Office and the Board of County Commissioners, and is responsible

is active in various professional associations, including Airports

for obtaining Board approval of Aviation Department contracts,

Council International and the Florida Airports Council.

leases and other legislative or fiscal proposals. Mr. Quintero also

44

Photo: Joe Pries

Carlos A. Giménez Mayor

BOARD OF COUNTY COMMISSIONERS Esteban L. Bovo, Jr. Chairman Audrey M. Edmonson Vice Chairwoman

Barbara J. Jordan District 1

Xavier L. Suarez District 7

Jean Monestime District 2

Daniella Levine Cava District 8

Audrey M. Edmonson District 3

Dennis C. Moss District 9

Sally A. Heyman District 4

Senator Javier D. Souto District 10

Bruno A. Barreiro District 5

Joe A. Martinez District 11

Rebeca Sosa District 6

José “Pepe” Diaz District 12

Esteban L. Bovo, Jr. District 13

Harvey Ruvin Clerk of Courts Pedro J. Garcia Property Appraiser Abigail Price-Williams County Attorney Emilio T. González Aviation Director

Miami-Dade County provides equal access and equal opportunity in employment­and services and does not discriminate on the basis of disability­.

“It is the policy of Miami-Dade County to comply with all of the requirements of the Americans with Disabilities Act.”

www.miami-airport.com

iflymia

MIAMI-DADE AVIATION DEPARTMENT T 305.876.7017