2017 Miami-Dade Aviation Department Annual Report

03090 Annual Report 2016 2-10-17.indd 1

4/2/2018 4:17:10 PM

Thank you to our business and community partners, for your support during my tenure at the Miami-Dade Aviation Department.

Emilio T. Gonzรกlez Director, MDAD

Cover photo: Robert Pothorcki Inside cover photo : Gianfranco Abrusci Martinez Back cover: Carlos Lugo

TABLE OF CONTENTS 01 - Mayor’s Message

22 - Security and Safety

02 - BCC Chair’s & EDT Chair’s Messages

23 - Thinking Globally, Acting Locally

04 - MDAD Director’s Message

26 - Employee Development

05 - 2017 Highlights

29 - On the Horizon

09 - 2017 Performance

32 - Airline Partners

11 - Global Industry Leader

33 - General Aviation Airports

14 - Customer Service Improvements

35 - MIA by the Numbers

15 - Global Outreach

36 - Awards and Accolades

18 - Financial Summary

38 - Leadership Team

MESSAGE FROM THE MAYOR Miami International Airport, under the leadership of the MiamiDade Aviation Department, continued to establish itself as America’s new global gateway in 2017 with a slew of new milestones that brought the world even closer to Miami-Dade County, and vice-versa.

MIA added six new international passenger airlines and five foreign route landmarks: Tel Aviv, creating the only nonstop service between Florida and Israel; Reykjavík and Stockholm, which make MIA the only Florida airport with service to all five Nordic countries; Dublin, one of only two destinations in Europe that allows its travelers to pre-clear passport control and arrive in the U.S. as domestic passengers; and Guadalajara, our sixth route in Mexico.

MIA’s global expansion was equally robust in cargo. After years of stagnation, the global air cargo industry witnessed a resurgence in 2017 – and America’s busiest international freight airport was at the forefront of that revival. Freight tonnage at MIA grew three percent, with emerging markets like the Middle East, Europe and Asia leading the way. Following three new all-cargo airlines launching service in 2016, four more were added to MIA last year. MIA now serves a total of 107 airlines – the most of any U.S. airport.

Becoming America’s new global gateway means providing world-class customer service as well – and MIA did just that in 2017. From being named one of the best-run airports in the U.S. to winning national and international acclaim for its concessions, technological solutions and sustainability efforts, MIA continued to set the pace as an aviation industry leader.

Our four general aviation airports also remained valuable economic engines in our community, generating new private investment and job creation from Homestead to Opa-locka. In total, Miami-Dade County’s four GA airports served more than 600,000 private jet and government flight operations in 2017.

Combined with MIA, our system of airports generate more than $33.7 billion in economic impact and one out of every four jobs in our County.

I encourage you to learn more in the following pages about how our aviation system - already the unquestioned Gateway of the Americas - is evolving into one of the world’s leading hubs for global tourism and trade.

Sincerely,

Carlos A. Gimenez Mayor, Miami-Dade County Photo: Miami-Dade Aviation Department

MESSAGE FROM THE BOARD OF COUNTY COMMISSIONERS CHAIRMAN

MESSAGE FROM THE ECONOMIC DEVELOPMENT & TOURISM COMMITTEE CHAIRWOMAN

Congratulations to Director González and the Miami-Dade Aviation Department, for an extremely successful year of growth and achievement in 2017. Director González’s astute leadership over the past four years guided MIA and our general aviation airports to heights that have never before been achieved, and I once again thank him for his dedicated service. Our residents and visitors can take pride in new levels of customer service excellence and global recognition reached at MIA in 2017, most notably: the highest-rated dining and retail concessions of any North American airport, according to J.D. Power; the launch of mobile passport control service in the MIA app, which earned Best Immigration Initiative honors from an international panel of industry experts; and the Best Freighter Hub in the world, as rated by Freighter World magazine. While much work lies ahead for MIA to be counted among the world’s most elite airports, we are well on our way to that goal. Once again, congratulations to the MDAD team, and best wishes for a prosperous 2018.

As Chairwoman of the Economic Development and Tourism Committee, it was a pleasure to see our County’s largest economic engine continue to flourish in 2017. MIA led the nation in attracting new international passenger routes, bringing more visitors and business revenue to our community.

We are partnering with our local cargo businesses on economic development projects like the MIA Pharma Hub and Ocean-toAir trans-shipments. Major public-private partnerships were completed at our general aviation airports, which are generating new jobs and investment in neighborhoods throughout our community. I applaud the Miami-Dade Aviation Department for leading our County’s aviation system to another productive year, and for continuing to generate billions of dollars and one out of every four jobs in our local economy. I especially want to commend Director Emilio González for his leadership over the past four years, and wish him continued success in wherever his future takes him.

Chairman Esteban L. Bovo, Jr., District 13

Commissioner Rebeca Sosa, District 6

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Photo: Joe Pries

MESSAGE FROM THE DIRECTOR Thank you for your interest in Miami International Airport and its supporting general aviation airports. I hope that after reading this year’s Annual Report, you gain a greater understanding of MIA’s significance - as both a high-value national asset and as a coveted international gateway.

In 2017, MIA bolstered its position as the top passenger and cargo hub of the Americas, the busiest international freight airport in the U.S., America’s only international freight hub in the world’s top 10, and the only U.S. airport with more than 100 airlines.

Despite ongoing downturns in travel from key foreign markets and significant natural disasters across the region, MIA still had gains in international passenger and cargo volumes. With more flights to Latin America and the Caribbean than any airport in the Western Hemisphere, we continue to attract new entrant airlines – six passenger airlines and four all-cargo carriers in 2017 alone.

In our strategic goal to expand beyond the Americas, we reached an all-time-high in European routes (25), convened the first meeting between our Asia Task Force and an Asian airline, and added more service from the Middle East (EL AL Israel Airlines, Etihad Cargo and Qatar Airways Cargo).

On the local level, our aviation system continues to be MiamiDade County’s largest economic engine and one of its most influential community partners - in more ways than one. In this year’s annual report, you can read about initiatives like: the development of Amazon’s warehouse facility at Miami-Opa locka Executive Airport; the re-opening of MIA’s Concourse E federal inspection facility, which is decreasing passport clearance wait times and congestion; and our plans to generate more revenue, job creation and efficiency in our cargo operations.

You can learn about all that and much more in our 2017 Annual Report. If I’ve gotten your attention, keep reading – and see how MIA is becoming America’s new global gateway.

Sincerely,

Emilio T. González Director, MDAD

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2017 HIGHLIGHTS In partnership with Smiths Detection, MIA launched a first-of-itskind employee screening pilot program in January that combined multi-view x-ray and explosive trace detection equipment with MIA’s industry-leading employee checkpoints.

Florida’s first-ever ocean-to-air perishables trans-shipment, which included 10 tons of peas from Guatemala, arrived at Port Everglades aboard a Crowley Maritime Corp. vessel on January 30.

After being trucked to MIA, the shipment departed to Amsterdam on February 2 via Centurion Cargo.

MIA welcomes Florida’s first-ever ocean-to-air perishables trans-shipment.

MIA welcomed Mexican low-cost carrier Volaris to the Miami market on February 2. The airline began four weekly flights to Guadalajara and daily flights to Mexico City on an Airbus A320 aircraft, marking the airport’s fourth airline serving Mexico and its sixth destination in Mexico with nonstop service.

Within three years of launching passenger service at MIA, Qatar Airways continued its expansion at the gateway hub with two weekly cargo-only flights that began on February 3.

Later that month, Director González led a team of MDAD executives on a visit to Israel for meetings with senior officials from EL

Deputy Director Ken Pyatt receives a plaque from the inaugural Volaris flight crew.

AL Israel Airlines and Ben Gurion International Airport, to discuss the eventual Miami-Tel Aviv route and best practices related to airport operations and security.

Also in February, MDAD co-sponsored a Security and Theft Prevention Seminar for close to 100 local cargo warehouse operators, customs brokers, freight forwarders and carriers at MIA. In conjunction with the Miami-Dade Fire Rescue (MDFR) Aviation Division and other emergency response agencies, MDAD successfully carried out a full-scale aviation emergency exercise at MIA on February 15 with the help of more than 170 local volunteers.

Director González addresses the Mobile Passport Control press conference.

MDAD officials joined dozens of representatives from the local air cargo industry at the inaugural Cargo Technology and Data Quality Mini Conference, hosted by Cargo Network Services Corp.

(CNS) at the company’s Miami headquarters on March 1.

Director González was the only airport representative invited to testify before the U.S. Senate Committee on Commerce, Science and Transportation about unmanned aircraft systems (UAS), commonly referred to as drones, in Washington D.C. on March 15. During the trip, MDAD representatives also met with key decision makers about staffing levels at the airport and MIA’s Foreign Trade Zone (FTZ) magnet site designation.

MIA, in partnership with HistoryMiami Museum, unveiled its Hall of Aviation on March 23 during a grand opening ceremony attended by more than 100 community leaders, past and present employees, and students from George T. Baker Aviation Technical School.

MIA hosts successful full-scale emergency triennial drill.

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On March 29, MIA was recognized by Airports Council International-North America (ACI-NA) with its top award for environmental management, because of the Sustainability Project at MIA - one of the largest energy-saving programs ever in the eastern U.S. A first-ever study by American City Business Journals (ACBJ) ranked MIA the seventh best-run airport in America, out of 89 that were included in the March study. MIA was also the highest-ranking Florida airport in the report.

MDAD continued to bolster the local bio-medical industry by hosting the inaugural South Florida Life Sciences Showcase on March 23 at MIA. The event was attended by more than 100 professionals working in medical technology, biopharmaceuticals, health IT and marine biotechnology.

MDAD Assistant Director Mark O. Hatfield, Jr. (center) receives the ACI-NA Environmental Achievement Award for MIA.

On April 6, MIA and WOW air celebrated the launch of first-ever Miami-Reykjavík passenger service by the low-cost transatlantic airline, which made Miami its first destination in the southeast U.S. The route launch marked MIA’s fourth Nordic destination, 23rd European route, and ninth low-cost carrier.

MIA was chosen from more than 100 nominations by a panel of judges representing local business and civic organizations to receive the Miami Today 2017 Gold Medal Award, the award program’s top honor for a local organization, on April 19.

MDAD Chief of Staff Joe Napoli (left of center) cuts the inaugural ribbon with WOW air flight crew.

On April 19, MIA Pharma Hub partner LATAM Cargo became the first airline in America to receive IATA’s Center of Excellence for Independent Validators (CEIV) Pharma certification. Two weeks prior, Swissport Miami became the first cargo handling company at MIA – as well as the first Swissport station in North America – to also earn the CEIV seal of excellence.

MIA welcomes Qatar Airways Cargo with a water cannon salute.

In partnership with The Children’s Movement of Florida, the Early Learning Coalition of Miami-Dade/Monroe and three award-winning photojournalists, MDAD on April 27 unveiled Starting Ahead, a first-ever exhibition of 25 portraits at MIA that capture special moments between children and the significant adults in their lives who provide them with educational, economic, and health and wellness support.

MIA commemorated Asian/Pacific American Heritage Month with the opening of OO-SIANG ART, an art exhibition featuring the work of South Florida-based artist couple John and Jean Chen, on May 15.

On May 17, MIA officials advanced their efforts to establish nonstop passenger service from Asia by hosting the first meeting of its MIA Asia Task Force with an Asian airline – Japan Airlines.

More than 100 representatives from Miami’s business community gathered in downtown Miami for the half-day event.

Florida Governor Rick Scott visited the nation’s busiest international freight airport for a press conference on May 19, during World Trade Month, to announce Florida’s April job growth numbers. The press conference was held at the headquarters of LATAM Cargo, MIA’s busiest cargo airline group and the largest in Latin America.

Florida Governor Rick Scott tours LATAM Cargo’s Miami hub.

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26 to celebrate the airline’s launch of daily Miami-São Paulo service. Miami represents Avianca Brasil’s first passenger route to a U.S. destination and only its second outside of South America.

Officials from Miami-Dade County, Major League Baseball (MLB) and the Miami Marlins, including former players Jeff Conine and Cliff Floyd, hosted a re-dedication ceremony for MIA’s newly renovated Military Hospitality Lounge in conjunction with the MLB AllStar Game festivities in Miami July 7-11. MLB, the Miami Marlins and the Robert R. McCormick Foundation funded an extensive renovation of the Lounge through the 2017 All-Star Legacy initiative.

The Carrie Meek Industrial Business Park groundbreaking.

Miami-Dade County Mayor Carlos A. Giménez, Monroe County Administrator Roman Gastesi and Airports Council International Director General Angela Gittens joined Director González for the opening ceremony of the 48th Annual Florida Airports Council (FAC) Conference on July 24. More than 700 aviation industry officials from across the state descended on Miami Beach for the annual event, hosted by MDAD and Key West International Airport.

In early August, MIA became the first airport in the world authorized by U.S. Customs and Border Protection (CBP) to integrate Mobile Passport Control into its mobile application, making MIA Airport Official a digital one-stop shop for MIA travelers. Previously, the only option travelers had was to download the separate Mobile Passport Control app if they wanted to clear passport control via mobile device.

GMCVB Executive Vice President Rolando Aedo (second from left), MDAD Chief of Staff Joseph Napoli (center) and Avianca Brasil staff cut the ribbon.

MIA tied with Los Angeles International Airport for the largest gain of new international routes among all U.S. airports, with a net gain of 10 new international routes between May 2016 and May 2017, according to a study released by industry analyst Airline Network News and Analysis (Anna.aero) in June.

A study published by Expedia in late May ranked the Miami International Airport Hotel – located at the center of the gateway hub airport – as Miami’s most in-demand hotel.

On August 16, MIA welcomed new cargo service by South American airline Trans American Airlines, S.A. (TACA Peru). Part of Avianca Holdings S.A., the airline operates four weekly scheduled freighter flights between MIA, Lima, Santiago, Bogota, Medellin and Buenos Aires.

MIA, the busiest U.S. airport for international freight and the only one in North America designated a pharmaceutical (pharma) freight hub by the International Air Transport Association (IATA), celebrated cargo partner Amerijet’s certification for pharma excellence by IATA at a presentation ceremony on August 17. Amerijet was the first U.S.

Foundry Commercial and Miami-based charitable organization The Carrie Meek Foundation, Inc. broke ground on the $150-million Carrie Meek International Business Park at Miami-Opa locka Executive Airport last June. Amazon will be the primary tenant for the 97-acre complex.

On June 7, Director González received the “Power Leader of the Year” award from the Greater Miami Chamber of Commerce during its Salute to Miami Leaders luncheon. The award recognizes community leaders who are committed to making Miami a world-class city through innovation, leadership and empowering others to excel.

Officials from Miami-Dade County, the Greater Miami Convention and Visitors Bureau and Avianca Brasil gathered at MIA on June Opening ceremony at the Florida Airports Council Annual Conference

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all-cargo airline to receive IATA’s prestigious Center of Excellence for Independent Validators (CEIV) pharma certification.

On September 1, MDAD officials welcomed passengers aboard Aer Lingus’ inaugural flight to Miami. The airline launched three weekly flights to and from Dublin, Ireland. In addition to becoming the 24th European route at MIA, Dublin will be the airport’s first pre-clearance trans-Atlantic destination – allowing passengers to receive U.S. Customs and Border Protection clearance before they leave Ireland and arrive in Miami as domestic flyers.

MIA’s recently upgraded mobile app MIA Airport Official was named “Best Immigration Initiative” at the 2017 Future Travel Experience (FTE) Global Awards ceremony on September 7 in Las Vegas. MIA was recognized for being the first airport in the world authorized by CBP to integrate Mobile Passport Control into its mobile application.

MDAD Chief of Staff Joseph Napoli receives MIA’s Best Freighter Hub Award.

MIA was named “Best Freighter Hub” in the world at the Freighters World Conference Awards ceremony on September 26, in recognition of its excellence in the global air cargo sector over the past year. MIA beat out five other top cargo hub finalists to earn the award: dnata Dubai World Central (United Arab Emirates); Emirates SkyCentral at Al Maktoum International Airport (UAE); Frankfurt Airport (Germany); Liege Airport (Belgium); and Singapore Changi Airport.

The Miami-Dade Board of County Commissioners gave final approval on October 3 to American Express’ expansion plan for its popular Centurion Lounge at MIA. The expansion, scheduled for completion in 2018, will add 4,000 square feet to the existing 8,541-square-foot facility, for an investment of $5.3 million and 300 direct and indirect jobs during construction.

On November 1, MIA celebrated the start of Miami-Tel Aviv nonstop service by EL AL Israel Airlines. EL AL began operating three weekly roundtrip flights on Boeing 777-200 aircraft with 279 seats, bringing thousands of new travelers to Miami from Israel and the Middle East monthly. Miami is EL AL’s only destination in Florida and the airline’s fifth route in the U.S.

MIA wins top honors for marketing, communications and customer service from ACI-NA.

At the Air & Sea Cargo Americas conference in November, MIA announced the launch of its online Cargo Flight Tracker. The only of its kind in the U.S., this service now gives the local air cargo community the ability to track cargo flights in real-time.

On November 7, MIA welcomed its first weekly flight by Etihad Cargo – the cargo division of the Five-Star-rated national airline of the United Arab Emirates. The scheduled freighter flights make a stop in Columbus, Ohio before continuing to Miami, Amsterdam and Abu Dhabi. Etihad Cargo’s entry into the Miami market gives MIA two all-cargo routes in the surging Middle East region.

That same day, MIA received the 2017 Peggy G. Hereford Award during the Airports Council International–North America (ACI-NA) 2017 Excellence in Airport Marketing, Communications, and Customer Service Awards program, as the top overall airport with the most awards from the program’s 19 categories.

At the end of November, MIA re-opened its renovated Concourse E federal inspection facility – the first in the U.S. capable of screening international passengers primarily via self-service technology and facial recognition.

Officials from Miami-Dade County and EL AL Israel Airlines celebrate the launch of Miami-Tel Aviv service.

Six passenger airlines and three cargo-only carriers that began service at MIA in 2017 are directly and indirectly responsible for 4,145 new jobs, and are projected to generate $355 million in new business revenue annually within Miami-Dade County.

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Photo: Miami-Dade Aviation Department

MIA tied for the most new international routes among U.S. airports in 2017.

2017 PERFORMANCE PASSENGER GROWTH Despite declining economies across Latin America and the first passenger route to a U.S. destination and only its second Caribbean, international passenger traffic at MIA still grew half a outside of South America. percent while domestic traffic decreased 2.6 percent.

MIA’s domestic traffic received a boost from ultra-low-cost carrier In the 12 months ending in May 2017, MIA had the largest gain Frontier Airlines, which in the fourth quarter launched eight new of new international routes among all U.S. airports, according Miami routes – five of which are not currently served by any other to a study performed by industry analyst Airline Network News airline at MIA. Frontier also resumed seasonal flights to five other and Analysis (Anna.aero). MIA tied with Los Angeles International U.S. destinations, which when combined with its daily year-round Airport for top place in the U.S., with a net gain of 10 new service to Denver, brings its total number of Miami routes to 14. international routes. From May 2016 to May 2017, MIA’s route network expansion included: Guadalajara, Mexico (by low-cost Six passenger airlines and three cargo-only carriers that began carrier Volaris); Cologne, Germany (by low-cost carrier Eurowings); service at MIA in 2017 are directly and indirectly responsible for Copenhagen, Denmark and Oslo, Norway (both with SAS); and 4,145 new jobs, and are projected to generate $355 million in new business revenue annually within Miami-Dade County.

Reykjavik, Iceland (by low-cost carrier WOW air).

The second half of 2017 included three more international route launches at MIA: Aer Lingus commenced three weekly flights to Dublin, Ireland on September 1; SAS began weekly service to Stockholm, Sweden on October 29; and EL AL Israel Airlines launched three weekly flights to Tel Aviv on November 1. The new routes achieved several key milestones in MIA’s global expansion plan: an all-time-high 25 European routes; nonstop service to all five Nordic countries; and Miami’s second nonstop service to the Middle East. Avianca Brasil also entered the Miami market in 2017 with daily Miami-São Paulo service, marking the airline’s

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CARGO GROWTH After several years of global stagnation, the air cargo industry is experiencing a revival in 2017 – and MIA was at the forefront of that resurgence.

Freight tonnage at MIA jumped by three percent in 2017 – led by a 7.9 percent increase domestically and 2.2 percent growth internationally. Further growth is expected – thanks in part to four new all-cargo airlines that launched service in 2017: Last

Photo: Miami-Dade Aviation Department

February, Qatar Airways launched two weekly cargo-only flights from Doha and Miami, with stops in South America and Europe; Mexico-based Aeronaves TSM commenced 10 weekly flights from Cancun last March; TACA Peru began four weekly freighter flights from five South American cities last August; and Etihad Cargo launched a weekly flight between Ohio, Amsterdam and Abu Dhabi in November.

only the second in the world to achieve this benchmark in 2015.

MIA has leveraged this pivotal role by co-founding Pharma.Aero – an international network of leading pharma freight airports and logistics providers that grew to 18 members in 2017.

Because of a pilot program approved by the Department of Agriculture, MIA also welcomed Florida’s first-ever ocean-to-air perishables trans-shipment last February. Perishable products Also notable is that Brazil - MIA’s top partner overall in trade like fruits and vegetables can now arrive at a South Florida value despite its recession and declining trade the past two seaport, be trucked to MIA, and then quickly depart by air without years – is showing signs of improvement, with month-over-month paying Customs duties. increases in 2017.

The Commerce Department is expected to soon approve MDAD’s In addition to route expansion, MIA is diversifying the types of cargo application to designate MIA as a Foreign Trade Zone magnet it handles. MIA’s pharmaceutical trade has grown 140 percent in site, which would allow manufacturers and shippers to lease value since 2010 to $4.4 billion in 2016 – thanks largely to its vacant property at the airport and have their tariffs deferred, designation by the International Air Transport Association (IATA) as reduced or eliminated. a pharma freight hub. MIA was the first airport in the U.S. and

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Photo: Miami-Dade Aviation Department

MIA had the Best Immigration Initiative of 2017.

- Future Travel Experience magazine

GLOBAL INDUSTRY LEADER PHARMA HUB OF THE AMERICAS

EFFICIENCY AND SUSTAINABILITY

MIA, the busiest U.S. airport for international freight and the only one in North America designated a pharmaceutical (pharma) freight hub by the International Air Transport Association (IATA), continued to leverage its leadership role in the global pharma transport industry. On the heels of MIA’s IATA designation in 2015, the airport celebrated four of its cargo partners also receiving the prestigious IATA certification in 2017.

In early 2017, MIA was recognized by Airports Council International-North America (ACI-NA) – the leading industry organization representing the governing bodies that own and operate commercial airports in the United States and Canada – with its top award for environmental management. MIA received ACI-NA’s 2017 Environmental Achievement Award in the Environmental Management category for the Sustainability Project at MIA, one of the largest energy-saving programs ever In August, Amerijet became the first U.S. all-cargo airline to receive in the eastern U.S. The award was presented to MIA at ACI-NA’s IATA’s Center of Excellence for Independent Validators (CEIV) 2017 Airports@Work Conference in Las Vegas. pharma certification. Earlier in the year, certificates were earned by: Swissport (the first cargo handling company at MIA as well Launched in August 2015 in partnership with Florida Power & as the first Swissport station in North America to be certified); Light Services (FPLS), the project has installed $32 million worth LATAM Cargo (the first CEIV-certified airline in the Americas); of air conditioning and ventilation upgrades, water conservation and international freight forwarding giant Kuehne & Nagle. retrofits, energy-efficient lighting and other innovative solutions that is saving the airport more than 35 million kilowatts of power IATA, the trade association for the world’s airlines that represents per year and $40 million in utility costs over the 14-year contract some 265 airlines or 83 percent of total air traffic, created the period with FPLS. In terms of environmental conservation, the CEIV program to certify that pharma products are transported in project has reduced annual carbon emissions at MIA by the accordance with global best practices. equivalent of 5,110 automobiles and water consumption equal to 28 million gallons of water or 43 Olympic-size swimming pools.

Additionally, the Pharma.Aero network of global pharma transport leaders co-founded by MIA and Brussels Airport in 2016 welcomed an In October, MIA also received two awards – the 2017 J. Bryan additional eight companies last April, doubling its membership to 16 Cooper Environmental Award and the 2017 J. Bryan Cooper in one month. The new members included pharmaceutical shippers Vision Award – from the Florida Airports Council, in recognition Pfizer, Johnson and Johnson, and Merck Sharp & Dohme, as well as of its efforts to reduce its environmental footprint and conserve air cargo stakeholders DHL Temperature Management Solutions, natural resources.

Expeditors, EuroAirport Basel, 4Advice and e-CARGOWARE.

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MIA was chosen by the FAC’s Environmental Awards Committee for its numerous sustainable practices and achievements, including: a $500 million capital improvement program to mitigate MIA’s environmental impact; the Sustainability Project; and its recycling program, which tripled from 451 tons of recycled products in 2010 to 1,284 tons in 2016.

MIA was named among the best in America for overall efficiency, ranking as the seventh best-run airport in America out of 89 included in a first-ever study conducted by American City Business Journals (ACBJ). MIA was the highest-ranking Florida airport in the report.

According to the ACBJ, the analysis draws from U.S. Department of Transportation statistics with supporting research from ACBJ’s 43 newsrooms and analysis provided by faculty at Wake Forest University’s School of Business. The study ranked 89 airports across America based on the following 10 criteria and growth rates in the last five years: operating efficiency; enplanements per employee; revenue per employee; non-aeronautical revenue growth; operating income per employee; revenue growth; operating income growth; enplanement growth; debt volume; and debt growth.

INNOVATION AND TECHNOLOGY MDAD continued to leverage technology into MIA’s customer service delivery with a number of innovations to make travel and trade easier.

Need Quick Passport Clearance? MIA has an app for that! MIA’s upgraded mobile app MIA Airport Official was named “Best Immigration Initiative” at the 2017 Future Travel Experience (FTE) Global Awards ceremony last September. MIA was recognized for being the first airport in the world authorized by U.S. Customs and Border Protection (CBP) to integrate Mobile Passport Control into its mobile application, making MIA Airport Official a digital one-stop shop for MIA travelers. Previously, the only option travelers had was to download the separate Mobile

The upgraded Concourse E international arrivals facility

Passport Control app if they wanted to clear passport control via mobile device. Launched last August, the new mobile passport feature is available for U.S. and Canadian citizens. U.K.-based FTE, established in 2006, is an independent events and online publication dedicated to improving the end-to-end passenger experience. MIA’s mobile app was recognized just months after MDAD Director of Information Systems and Telecommunications Maurice Jenkins was ranked among the world’s top 10 airport industry figures on the 2017 FTE Innovation Power List.

MIA partnered with U.S. Customs and Border Protection (CBP) to renovate and re-open the Concourse E international arrivals facility in November. The re-designed facility is the first in the country to screen passengers primarily via facial recognition and self-service technology such as automated passport control, Global Entry kiosks and the mobile passport app. Passengers arriving at concourses E and F, who previously only had access to the Concourse D passport control area, now have a shorter walk and less congestion when clearing Customs.

Last October, MIA became one of the 10 U.S. airports to collaborate with American Airlines and the Transportation Security Administration on the installation of automated screening lanes - designed to enhance security effectiveness and decrease the time travelers spend in screening lines by approximately 30 percent. The new screening lanes will feature innovations such as: automated belts that draw bags into the X-ray machines, returning the bins back to queue after completion of the screening; bags with a potential threat can be directed to a separate area to allow bins behind it to continue through the system uninterrupted; and property bins that are 25 percent larger than bins in regular screening lanes.

At the Air & Sea Cargo Americas conference in November, MIA announced the launch of its Cargo Flight Tracker website. The only one of its kind in the world, this service gives members of the freight forwarding community the ability to track cargo flights in real-time for a more seamless coordination of transportation logistics.

MIA’s 2017 J. Bryan Cooper awards from the Florida Airports Council

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Pharma.Aero board members at the 2017 IATA World Cargo Symposium in Abu Dhabi

Director González tests the Cargo Flight Tracker with Barbara Pimentel from the feight forwarding community

AVIATION TRAINING CAPITAL OF THE WORLD Two global summits hosted by MDAD at the end of 2017 - The International Air Cargo Association 2017 Executive Summit and the 2017 Air and Sea Cargo Americas – brought hundreds of air transport professionals from across the world to share best practices, and once again shone a worldwide spotlight on Miami International Airport and the surrounding aviation community it supports.

Already home to America’s hub for flights to Latin America and the Caribbean, its busiest airport for international freight, and the one with more airlines than any other, Miami-Dade County can also lay claim to another notable but little-known title: Flight simulator and training capital of the world.

No metropolitan area in the world has as many premier flight training centers as Miami-Dade County, making it a global magnet for domestic and international flights students – and for the economic impact that comes with them.

Airbus – one of the world’s top two aircraft manufacturers – has made its training center near MIA its Centre of Excellence for the Americas. The Airbus Training Center in Miami is also home to the Americas headquarters for ATR, the world’s leading turboprop manufacturer. Inaugurated by ATR in February, the training center is equipped with a full flight simulator for ATR-600 series aircraft.

Boeing the world’s other top aircraft manufacturer - counts its Photo: Photographer Credit Photo, top right: Photographer Credit

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Director González (left) & FIU President Mark B. Rosenberg, at the Airbus Training Center

Flight Services campus on the northern perimeter of MIA as the largest in the Americas region. The Atlas Air Training Center at MIA delivers best-in-class instruction and curriculum to more than 10,000 pilots, flight engineers, flight attendants and other aviation professionals each year. Atlas Air is a subsidiary of Atlas Air Worldwide, whose companies operate the world’s largest fleet of Boeing freighter aircraft. Pan Am International Flight Academy, widely considered the world’s most experienced airline training company, has based its global operations at MIA since 1980. As the only surviving division of original Pan American World Airways, Pan Am International Flight Academy - now a subsidiary of Tokyobased All Nippon Airways - can trace its instruction heritage to the earliest days of airline flight training in the 1960s. MIA and its general aviation airports are also home to three Miami Dade College Eig-Watson School of Aviation flight training locations, equipped with state-of-the-art simulators. The renowned EigWatson School of Aviation has been a leader in the aviation field since its beginnings in 1961.

MDAD also hosted the 48th Annual Florida Airports Council Conference and Exposition in Miami Beach last July. More than 700 aviation industry officials from across the state descended on Miami Beach for the annual event. This year’s theme was “Connecting Florida to the World,” to reflect Florida’s growing influence in global air travel and trade. The conference included an impressive lineup of speakers, including Florida Governor Rick Scott.

American Airlines Flagship Lounge

CUSTOMER SERVICE IMPROVEMENTS MIA’s consistent variety and quality earned it the highest score in food, beverage and retail concessions among the largest airports category of the J.D. Power 2017 North America Airport Satisfaction Study. The study was based on those who purchased food/beverage and/or merchandise/services while at the airport. This year’s results were based on responses from nearly 38,000 travelers who traveled through at least one domestic or international airport with both departure and arrival experiences (excluding connecting airports) over a three-month period. The study was conducted from January through October 2017.

MIA expanded on its selection of more than 200 retail locations and restaurants in 2017 with the addition of new South Florida flavors and iconic brands, including: Calvin Klein, the American lifestyle brand that unites clean aesthetics with innovative designs; and Half Moon Empanadas, makers of the fast-food item of choice in most Latin American and Caribbean countries, and Johnnie Walker, which provides duty-free spirits and other products. The renovated Concourse E-Satellite also welcomed locations by Versailles, featuring a menu of Cuban classics; Pizza Hut; and Stella Artois, which offers the popular Belgian beer as well as a full range of drinks and cocktails.

American Airlines opened its new Flagship Lounge and Flagship Dining facility near Gate D30 last November. It features modern and sleek designs that incorporate warm colors and bright interiors, an array of seating arrangements with power outlets throughout, and six generously sized shower suites. The lounge also offers beverage and snack stations, a hot buffet, a station providing select made-to-order dishes, and a premium self-serve bar that is updated monthly with locally inspired tastes. MIA’s Flagship Dining facility accommodates for traditional restaurantstyle seating and booth seating alike, with a menu full of fine dining options that are prepared à la carte and also varies monthly. Access to the Flagship Lounge is limited to passengers

flying in first or business class on qualifying international and transcontinental routes, while the Flagship Dining facility is reserved for passengers traveling in International First Class only.

The Miami-Dade Board of County Commissioners gave final approval in October to an agreement that allows American Express to expand its location of The Centurion Lounge at MIA. The expansion project will add more than 4,000 square feet to the existing 8,000-square-foot facility near MIA’s Gate D12, and will offer American Express’ premium card members access to even more space and amenities when they travel through Miami.

After opening in June 2015, The Centurion Lounge at MIA quickly became one of the most popular of American Express’ signature airport lounge network locations. The expansion, which includes connecting an existing 1,833-square-foot outdoor balcony to the lounge and enclosing an outdoor space adjacent to the balcony, is expected to be completed by the end of 2018.

Military travelers and their families got a first-class upgrade in 2017, when MDAD, Major League Baseball (MLB) and the Miami Marlins teamed up to renovate MIA’s Military Hospitality Lounge. In conjunction with the MLB All-Star Game festivities in Miami last July, the MLB, the Miami Marlins and the Robert R. McCormick Foundation funded an extensive renovation of the Lounge through the 2017 All-Star Legacy initiative. The remodeled lounge includes new MLB-specialized furniture, appliances, flooring and signage. New carpeting, ceiling tiles and portraits of military members with their families were also installed by MDAD in the walkway to the lounge.

The lounge, operated by the non-profit organization Armed Forces Service Center, Inc. (AFSC), provides complimentary rest areas, refreshments and computer, internet and telephone service for traveling military members and their families with a valid military ID. The lounge space is provided free-of-charge by MDAD, with operating costs funded entirely by private donations.

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GLOBAL OUTREACH MDAD Assistant Director Gregory C. Owens at the ACI-LAC Annual Assembly

Firmly established as the gateway of the Americas, MIA bolstered its ties with other major world regions – and strengthened its prospects for nonstop service to unserved markets such as Asia and Africa.

In May, MDAD advanced its efforts to establish nonstop passenger service from Asia by hosting the first meeting of its MIA Asia Task Force with an Asian airline – Japan Airlines (JAL).

More than 100 representatives from Miami’s business community gathered in downtown Miami for the half-day event, which featured presentations and travel survey responses from Task Force members that demonstrate the high demand for nonstop flights between Tokyo and Miami. The gathering concluded with a meet-and-greet session with JAL senior leadership.

MDAD formed the Task Force in 2016 to demonstrate the strong and diverse business and cultural ties Miami shares with Asia.

With more than 415,000 passengers traveling between Asia and Miami annually via connecting flights, Miami is the busiest U.S. market for leisure and business travel to Asia that does not have nonstop passenger flights.

In November, MDAD officials traveled to Tianjin, China to participate in the 4th China Air Cargo Summit. MIA was the only U.S. airport represented at the conference, which attracted nearly 200 delegates from more than 20 countries. The conference has become one of the most influential events in China for senior executives from airlines, airports, ground handlers, logistics companies, freight forwarders and other stakeholders in China, Asia and around the world. MDAD Chief of Staff Joseph Napoli served as a guest speaker at the event.

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MIA officials and trade experts, including U.S. Customs brokers, logistics professionals, trade experts and insurance consultants, gathered in September for the 19th Annual AfrICANDO 2017 – a U.S.-Africa trade and investment conference to address and evaluate efforts to build long-lasting commercial partnerships between Africa and the U.S. The event provided the opportunity to explore and exchange strategies with several trade and agriculture ministers from across sub-Sahara Africa who promote trade between Africa, Miami-Dade County and Florida.

MDAD leaders attended the International Air Transport Association (IATA) Annual General Meeting (AGM) and World Air Transport Summit, which was held in Cancun, Mexico in early June. MIA was one of a handful of airports represented at the invitation-only event, which is the world’s largest gathering of airline leaders and draws more than 1,000 delegates. At the event, MDAD’s delegation met with high-ranking officials from airlines such as South African Airways, All Nippon Airways, Korean Air, EVA Air, Philippine Airlines, Jet Airways and Hahn Air. In August, officials from MDAD traveled to the Dominican Republic to host a perishables logistics seminar in conjunction with CBP, the USDA, the FDA and PortMiami. The seminars brought together brokers, airlines, customs agents, growers, packaging companies, ground transportation companies, in-country airport officials and government officials, to promote trade and address issues concerning cold chain logistics, compliance with federal inspection procedures and perishables marketing. The seminars have been highly effective tools for growing business and expediting the handling of perishable imports to and through MIA and PortMiami.

Miami is the busiest U.S. market for travel to Asia that does not have nonstop air service.

MIA is the only U.S. airport represented on the board of directors for Airports Council International–Latin America–Caribbean (ACI-LAC) – which advocates for the interests of airport operators from the region – and will serve as the host airport for the organization’s 27th Annual Assembly Conference and Exhibition in 2018. Gregory C. Owens, MDAD’s Assistant Director

of Business Retention and Development who was appointed last year to be ACI-LAC’s representative on the ACI World Economics Standing Committee, attended the 26th Annual Assembly in Costa Rica in November as MIA’s representative. More than 600 aviation executives from across the region are expected at the 2018 event in Miami.

MDAD Chief of Staff Napoli at the 14th China Air Cargo Summit

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“Since 2010, available airline seats have increased by 20.3% at MIA, compared to 9.8% for all large hub airports.”

– Kroll Bond Rating Agency

Photo: Joe Pries

FINANCIAL SUMMARY Miami International Airport’s financial health once again received high marks from America’s leading bond rating agencies in 2017.

Fitch Ratings and S&P Global Ratings each assigned “A” ratings and stable outlooks, while Kroll Bond Rating Agency (KBRA) assigned an “AA-” ratings and stable outlooks for the Miami-Dade Aviation Department’s $693 million Series 2017 B&D aviation revenue refunding bonds, as well as for the outstanding $5.4 billion aviation revenue bonds. A bond sale finalized in August secured final pricing numbers that realized $98.3 million in net present-value savings.

Fitch Ratings’ report commended MIA’s “strong position in the South Florida market for both domestic and international air service,” also noting a stand-out position as a leading international gateway in terms of air service into Latin America and the Caribbean. It also makes mention of the near completion of the airport’s primary capital program for the North terminal and a “moderate spending plan underway,” reiterating MIA’s fiscally responsible management.

Similarly, the KBRA report highlighted strengths such as “a very capable management team,” a service area that “continues to grow and is an important international trading center,” and “dominant position in Latin American and Caribbean markets.”

The report also cited the airport’s exponential growth in recent years as an asset, noting that “available seats have increased by 20.3% at MIA, compared to 9.8% for all large hub airports over the same period” since 2010.

The S&P report underscored MIA’s “historically steady financial performance” and “importance to American Airlines Inc. as a key U.S. gateway airport to Latin America.” It also drew its conclusion from “generally favorable enplanement trends,” which it noted were expected to continue due to the airport’s “serving a strong service area economy.”

The charts below illustrates MDAD’s fiscal year-over-year revenues based on FAA 127 groupings using FY2017 unaudited figures and FY2016 audited figures.

Aeronautical Operating Revenue FY 2017 Category $372,977,221 Aviation Fees $100,381,564 Rentals $44,003,191 Commercial Operations Total Aeronautical $517,361,976 Operating Revenue Non-Aeronautical Operating Revenue FY 2017 Category $28,154,334 Rentals $241,828,934 Commercial Operations $12,228,832 Other Revenues Total Non-Aeronautical $282,212,100 Operating Revenue $799,574,076

AUDITED FY 2016 $395,585,723 $96,760,933 $41,950,781

Variance $(22,608,502) $3,620,631 $2,052,410

% Change -5.72% 3.74% 4.89%

$534,297.437

$ (17,935,461)

-3.17%

AUDITED FY 2016 $27,181,974 $239,785,701 $29,438,393

Variance $972,360 $2,043,233 $(17,209,561)

% Change 3.58% 0.85% -58.46%

$296,406,068

$(14,193,968)

-4.79%

$830,703,505

$(31,129,429)

-3.75%

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Photo: Joe Pries

MIA was the only airport invited to testify about drone safety before the U.S. Senate Committee on Commerce, Science and Transportation.

Photo: Joe Pries

SECURITY & SAFETY MIA launched an employee screening pilot program last January that features the latest in x-ray and Explosives Trace Detection (ETD) screening technology, in an effort to further protect the airport’s secured areas from prohibited and potentially dangerous items. Smith Detection’s HS 6040aTiX (Advanced Threat Imaging X-ray) multi-view X-ray solution was installed at one of MIA’s employee checkpoints. The equipment’s four generators deliver a nearly complete image of an item’s contents, meaning objects concealed from one view are clearly captured by another. Another feature of the X-ray technology is that it can automatically assist in the detection of solid and liquid explosives, easily identifying the material origin of an item’s contents by shading it on the operator’s screen by color and brightness and placing a bounding box around a suspicious item to alert the operator. The ETD IONSCAN 600 Trace-Pro can detect threats at the microscopic level, including explosive residue that may be present on an individual’s hands as they attempt to move into a secure part of the airport.

Director González testified before the U.S. Senate Committee on Commerce, Science and Transportation last March in Washington D.C., as the only airport representative among six witnesses invited to testify about unmanned aircraft systems (UAS), commonly referred to as drones. He was invited to testify because of Miami-Dade County’s leadership in local drone mitigation and its large population of drone operators. In January 2016, the Miami-Dade Board of County Commissioners passed Florida’s first local drone safety ordinance, which was drafted

by MDAD and approved by Miami-Dade County Mayor Carlos A. Giménez. The ordinance prohibits drones from being flown within one mile of the end of County airport runways or half a mile from the runway’s centerline, unless authorized by the Federal Aviation Administration (FAA), and carries with it a civil penalty of $500 – the maximum County fine available.

In conjunction with the Miami-Dade Fire Rescue (MDFR) Aviation Division and other emergency response agencies, MDAD successfully carried out a full-scale emergency exercise last February at MIA with the help of more than 170 local volunteers.

The drill fulfilled a Federal Aviation Administration (FAA) requirement to conduct a live, simulated emergency scenario on MIA’s airfield every three years, to test and evaluate the airport’s emergency plan and ability to respond to a major incident. The drill scenario featured a fire erupting on an outbound flight when the aircraft was being fueled and jet fuel spilled onto the ramp.

Participating volunteers and students from American Red Cross, Coral Reef Senior High, Design and Architecture Senior High and John A. Ferguson Senior High took on the roles of injured passengers, flight attendants and cockpit crew. Firefighters from MDFR and five other local fire departments evacuated victims from the aircraft, attended to injured passengers at the scene and transported some of them to local participating hospitals.

The exercise also included MDAD activating its operations center and coordinating a unified emergency response with its local and federal security partners.

MDAD, in partnership with Florida Customs Brokers & Forwarders Association, Inc. (FCBF) and Business Alliance for Secure Commerce (BASC) co-sponsored a Security and Theft Prevention Seminar in February for close to 100 local cargo owners, warehouse operators, customs brokers, freight forwarders and carriers who operate cargo through Miami International Airport.

The seminar, held at Miami Dade College’s West Campus, helped attendees learn best practices regarding cargo logistics and eliminating security vulnerabilities from the supply chain process.

Participants also learned the latest cargo theft trends and what actions have been taken recently to deter criminal activity at MIA, the busiest U.S. airport for international freight.

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Hall of Aviation Photo: Daniel Portnoy

THINKING GLOBALLY, ACTING LOCALLY

SCHOOLS AND UNIVERSITIES

VETERANS

MDAD welcomed its second class of Administrative Trainees in 2017, in follow-up to the program’s launch in 2016. The trainee program designed to provide professional aviation industry experience for recent college graduates. The trainees rotated between MDAD divisions and gained real-life work experience at one of the busiest airports in the country.

On May 20, MDAD, Honor Flight South Florida and Eastern Air Lines hosted its third Honor Flight for 78 World War II veterans.

The Honor Flight event culminated with a homecoming at MIA, where more than 1,500 South Floridians gathered to take part in a receiving line that included local residents of all ages, local elected officials and members of the U.S. military, numerous honor guards, airport employees and passengers.

At the collegiate level, MDAD’s C. Alfred Anderson Scholarship and Internship Program provided internship opportunities in the spring to seven students from Florida Memorial University’s Department of Aviation and Safety. The program was established in 1993 and is named after a pioneering African-American aviator who played a crucial role during World War II in training the nation’s first black military pilots, the Tuskegee Airmen. During the internship, the students worked alongside supervisors from eight of the Aviation Department’s divisions. In the process, the FMU students also learned valuable interview skills and customer service practices.

Other MDAD-driven professional development efforts include: the Florida Airports Council Internship for college-level aviation students from across Florida; the Miami-Dade Executive Leadership Program for students from local universities; and Project Victory, for special needs students from Miami-Dade County Public Schools.

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FINE ARTS AND CULTURAL AFFAIRS MIA and HistoryMiami Museum inaugurated the airport’s Hall of Aviation on March 23 with a grand opening ceremony attended by more than 100 community leaders, employees past and present from MDAD, Eastern Air Lines and Pan American World Airways, and students from George T. Baker Aviation Technical School.

Located in MIA’s South Terminal 4th floor mezzanine, the gallery hosts exhibitions that explore Miami’s long-standing fascination with flight. The inaugural exhibit, titled A Century of Flight: The Story of Aviation in Miami, features images, uniforms, model airplanes and other artifacts from HistoryMiami’s collection.

In April, MDAD - in partnership with The Children’s Movement of Florida, the Early Learning Coalition of Miami-Dade/Monroe and three award-winning photojournalists - unveiled Starting Ahead, a first-ever exhibition of 25 portraits at MIA that capture special moments between children and the significant adults in their

HEALTH AND HUMAN SERVICES In October, MIA opened a Disaster Relief Center at the request of Florida Governor Rick Scott, to assist Puerto Rican families displaced by Hurricane Maria. The Center ensured that those entering Florida were provided with all available social service resources from the state.

Tug-A-Plane Competition

Painting with a Twist event

On June 14, MIA kicked off fundraising efforts for the Making Strides Against Breast Cancer 5K Walk. The event included food trucks, giveaways and entertainment, and County Commissioners Bovo and Sosa attended. MDAD hosted its first Tug-A-Plane Competition at MIA to help raise funds for the United Way of Miami-Dade. Nine teams of 20 MIA employees competed to see which team can pull an 80,000-pound jet airplane 15 feet across the tarmac the fastest. Trophies were awarded to first and second place teams. The eight teams were represented by two from MDAD, and one from each Miami Air International, Eastern Airlines, Aerothrust Holdings LLC, Miami Tech, Miami-Dade College’s Eig-Watson School of Aviation and American Airlines.

In January, MIA held its Third Annual MIA Soccer Challenge to benefit the United Way. Numerous employees came out with families to support the United Way. Trophies were awarded to first-and second-place winners. MIA hosted a barbecue cookout in April, Painting with a Twist event in June for a chance to win a dream vacation on Norwegian Cruise Lines, and a number of other fund-raising efforts throughout the year.

lives who provide them with educational, economic, and health and wellness support.

Five-time Pulitzer Prize nominee André Chung and Pulitzer Prize winning photojournalists C. W. Griffin and Carl-Philippe Juste photographed the candid portraits in settings that included childcare centers, one family childcare home, a childcare subsidy resource center and a community health center. Located near gate D-31, Starting Ahead is designed to promote and raise awareness for early childhood learning among the thousands of daily passengers in MIA’s Concourse D. Officials from MDAD and members of Miami-Dade County’s AsianAmerican community gathered at MIA’s Central Terminal Gallery to celebrate the opening of OO-SIANG ART, the airport’s latest art exhibition featuring the work of South Florida-based artist couple John and Jean Chen, collectively known as John Chen.

The opening reception was also part of MIA’s commemoration of Asian/Pacific American Heritage Month.

OO–SIANG ART, which literally translates as "formless art," is the Chens’ personal art philosophy and embodies them both. The exhibition’s ultimate goal is to illustrate the Chinese philosophy of Yin and Yang - harmony between Nature and Human Beings.

Consisting of Chinese ink wash, watercolor and acrylic on handmade rice paper, these works - created between 1986 and 2015 - emphasize the remarkable artistry of traditional Chinese brush and ink paintings.

A Korean War veteran at MIA’s fourth Honor Flight

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ACI Director General Gittens and MDAD Chief of Staff Napoli with AMPAP graduates

MDAD supervisors and staff at the 4th Annual Leadership Summit

Photo: Joe Pries Leadership Miami participants visit MIA

Caption for image goes here and here

EMPLOYEE DEVELOPMENT

Leadership Miami® Program Four MDAD employees graduated from the Greater Miami Chamber of Commerce’s Leadership Miami® Program in 2017.

The annual program is for professionals interested in making Miami a better place to live. Through lectures, seminars, small group discussions, leadership skill exercises and community projects, program participants learn how to address issues affecting Miami-Dade County.

Wellness Programs MDAD wants to create a workplace that educates, inspires and supports a healthy lifestyle - one employee at a time. The department’s Worksite Wellness Program Committee offers employees programs and activities such as exercise classes, financial planning, health fairs, nutrition consultations and Skywalk Thursdays, where employees walk from Concourse D to Concourse J at lunchtime on MIA’s third floor skywalk.

Airport Management Professional Accreditation Programme Last year, two MDAD employees participated in one of the world’s top development programs for airport executives. The Global Airport Management Professional Accreditation Programme, developed by Airports Council International and the International Civil Aviation Organization, trains the next generation of airport leaders. The specialized management training covers all functional areas of the airport business and promotes adherence to the highest professional standards. Former Director of Miami International and current Director General of Airports Council International Angela Gittens presented those MDAD employees who completed the program with their certificates.

Leadership Summit In October, MDAD hosted its Fourth Annual Leadership Summit.

The full-day workshop is a time of organizational planning and professional development for employees in management positions. This year’s theme was “World-Class: It’s Not a Slogan, It’s a Plan.” Director González and Chief of Staff Joe Napoli reviewed the Department’s accomplishments and lessons learned from 2017, as well as its goals and priorities for 2018. They were followed by three guest speakers: Mark Ragan, CEO at Lawrence Ragan Communications, gave an insightful presentation about communications skills for business professionals; Keith “Fletch” Fletcher, Executive Director at City Year Miami and owner of Lead & Spark, LLC, facilitated highperformance team-building exercises to enhance organizational collaboration; and The Weather Channel’s Senior Hurricane Specialist Bryan Norcross closed out the summit with his expert perspective on crisis response and recovery.

Toastmasters The MIA Tarmac Speakers Club of Toastmasters International empowers individuals to become more effective communicators and leaders. Since the club was chartered in 2011 at MIA, more than 35 MDAD employees have developed better speaking and presentation skills, learned to think quickly and clearly on their feet, built strong leadership abilities and improved their listening skills. In local Toastmasters contests, MDAD employees won awards in the Humorous Speech, International Speech and Table Topics categories.

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Photo: Joe Pries

ON THE HORIZON

The Terminal Optimization Program (TOP), a 10-year capital improvement plan for MIA’s Central Terminal that began in 2015, continues to modernize concourses E, F and G. Construction began in 2017 to completely replace the baggage screening system for MIA’s South and Central terminals. The project, partially funded by a $101-million grant from the Transportation Security Administration, will double the systems’ current screening speed by installing the latest in Explosives Detection Screening (EDS) technology.

Also included in Phase I of the TOP is construction of a stateof-the-art Airport Operations Center (AOC), which is expected to begin in 2019. The centrally located AOC will allow MDAD to monitor and coordinate all MIA operations and communications, and will serve as its primary command and control center for contingency, crisis and emergency operations. The AOC will

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also consolidate airport operations divisions under one roof to achieve greater information sharing and analysis.

MDAD has completed the planning phase of its Cargo Optimization, Redevelopment and Expansion (CORE) Program - a comprehensive, long-term concept to modernize the airport’s cargo operations and double its current capacity. The multiphased program will maximize the use of existing facilities, demolish and replacing outdated, costly structures, and construct entirely new cargo infrastructure. MDAD is developing an execution plan and exploring funding sources through grants and public-private partnerships to move the program forward.

MDAD expects to receive approval in 2018 from the U.S. Department of Commerce for MIA to be designated a Foreign Trade Zone (FTZ) magnet site. Upon approval, the new magnet

The planning phase for MIA’s CORE program has been completed.

site will allow manufacturers to receive and process materials and merchandise as soon as it enters the country on leased airport property, all with reduced or eliminated Customs duties saving valuable time and money from the supply chain process.

Site users will be companies working in industries such as pharmaceuticals, electronics, textiles, auto and aircraft parts, machinery equipment, consumer goods and perishables.

Activating an FTZ magnet site on airport property has the potential to turn vacant real estate into millions of dollars in annual lease revenue and hundreds of new jobs.

The $150 million Carrie Meek International Business Park at Miami-Opa locka Executive Airport, which broke ground in 2017, will be home to the first warehouse in Miami-Dade County by e-commerce giant Amazon. Prime Air, Amazon’s newly launched cargo-only airline, also began operations at MIA

at the end of 2017. Concurrently, MDAD has been formulating an e-Commerce strategy that will foster development of distribution centers at or near MIA, and position the airport as the e-Commerce Hub of the Americas.

In Spring 2018, MDAD and Florida Power & Light Services (FPLS) will begin the newest phase of The Sustainability Project at MIA, which includes installing nearly $45 million in energy conservation equipment that will dramatically reduce MIA’s environmental footprint. The largest of its kind in Florida history, the green initiative will save the airport $61.5 million in utility costs over the next 15 years by replacing more than 50,000 light fixtures, renovating nearly all restrooms in MIA’s nonpassenger facilities, and installing $22.5 million in ventilation and air conditioning upgrades.

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AIRLINE PARTNERS MIA is served by 66 passenger airlines and 41 all-cargo carriers.

PASSENGER (66)

LATAM AIRLINES ARGENTINA

AMERIJET

AEROFLOT

LATAM AIRLINES COLOMBIA

AMERISTAR

AEROLINEAS ARGENTINAS

LATAM AIRLINES ECUADOR

ASIANA AIRLINES

AEROMEXICO

LATAM AIRLINES PERU

ATLAS AIR

AER LINGUS

LUFTHANSA

CARGOLUX AIRLINES INT’L

AIR CANADA

MIAMI AIR INTERNATIONAL

CATHAY PACIFIC AIRWAYS

AIR EUROPA

OCEAN AIR DBA AVIANCA BRASIL

CENTURION AIR CARGO

AIR FRANCE

PAWA DOMINICANA

CHINA AIRLINES

ALITALIA

QATAR AIRWAYS

DHL AEROEXPRESO

AMERICAN AIRLINES

SANTA BARBARA AIRLINES

DHL EXPRESS

AMERICAN EAGLE (ENVOY AIR)

SAS SCANDINAVIAN AIRLINES

ESTAFETA

AMERICAN EAGLE (REPUBLIC AIRWAYS)

SKYWEST (UNITED AIRLINES)

ETIHAD CARGO

ARUBA AIRLINES

SUN COUNTRY

FEDEX EXPRESS

AUSTRIAN AIRLINES

SURINAM AIRWAYS

IBC AIRWAYS

AVIANCA

SWIFT AIR

IFL GROUP

AVIOR

SWISS INT’L AIRLINES

KALITTA AIR

AZTEC AIRWAYS

TACA

KF CARGO

BAHAMASAIR

TACA PERU

KLM/MARTINAIR CARGO

BOA - BOLIVIANA DE AVIACION

TAP AIR PORTUGAL

KOREAN AIR

BRITISH AIRWAYS

TUIFLY

LATAM CARGO BRASIL

CARIBBEAN AIRLINES

TURKISH AIRLINES

LATAM CARGO CHILE

CAYMAN AIRWAYS

UNITED AIRLINES

LATAM CARGO COLOMBIA

COPA

VIRGIN ATLANTIC

LATAM CARGO MEXICO

DELTA AIR LINES

VIVACOLOMBIA

MARTINAIRE AVIATION

DYNAMIC INTERNATIONAL AIRWAYS

VOLARIS

MIAMI AIR LEASE

EL AL ISRAEL AIRLINES

WESTJET

MOUNTAIN AIR CARGO

EUROWINGS

WORLD ATLANTIC AIRLINES

NORTHERN AIR CARGO

EXECAIR

WOW AIR

POLAR AIR CARGO

FINNAIR

XL AIRWAYS

SKYLEASE (TRADEWINDS AIRLINES)

FIRST AIR

XTRA AIRWAYS

SKY WAY ENTERPRISES SUNRISE AIRLINES, INC. (MILLON EXPRESS)

FRONTIER AIRLINES IBERIA

CARGO (41)

TAMPA CARGO

INTERJET

21 AIR

TRANSCARGA INT’L AIRWAYS

JETAIRFLY

ABX AIR

TRANSPORTES AEREOS BOLIVIANOS

KLM

AERONAVES TSM

UNITED PARCEL SERVICE (UPS)

LATAM AIRLINES (LAN)

AEROUNION

WESTERN GLOBAL AIRLINES

LATAM AIRLINES BRAZIL

AIR TRANSPORT INTERNATIONAL (Revised: December 2017)

Photos left page courtesy of: Joe Pries, Center Line Studios and Miami-Dade Aviation Dept.

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GENERAL AVIATION AIRPORTS MIAMI-OPA LOCKA EXECUTIVE AIRPORT Its proximity to MIA, downtown Miami, Brickell, Miami Beach and Hard Rock Stadium makes Miami-Opa locka Executive Airport (OPF) the desired general aviation (GA) airport for private jet flights into northern Miami-Dade County. OPF is also the largest of Miami-Dade County’s four GA airports. OPF, which saw annual flight operations increase 1.5 percent to 136,556 in 2017, provides a variety of GA services for both private and public sector users. The airport offers three full-service fixed-base operator (FBO) facilities for private jet service, a U.S. Customs and Border Protection office, the busiest Coast Guard Air/Sea Rescue station in the U.S., and Miami-Dade Police and Fire Rescue helicopter operations.

Last year alone, OPF received more than $225 million worth of real estate investment by private developers. Foundry Commercial and Miami-based charitable organization The Carrie Meek Foundation, Inc. broke ground on the $150-million Carrie Meek International Business Park last June. At the groundbreaking, it was announced that Amazon will be the primary tenant for the

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97-acre complex - a move that is expected to net MDAD about $1.2 million in rent per year. Construction of a $24-million FBO facility by Turnberry Airport Holdings that includes aircraft storage facilities, service hangars and associated ramp areas, was completed in 2017.

MIAMI EXECUTIVE AIRPORT Formerly known as Kendall-Tamiami Executive Airport, Miami Executive Airport (TMB) provides fast and easy access to the Florida Turnpike, Ocean Reef, and the Florida Keys. Located in southern Miami–Dade County, TMB offers full-service FBO facilities to the increasing corporate and business interests of the region. Home to numerous local and federal government tenants, aviation maintenance facilities and flight training schools, TMB’s flight operations rose 6.6 percent to 300,307 in 2017.

Private development and enhancements at TMB continue. The construction of a $1.4 million aircraft storage hangar, followed by a second hangar facility, and rehabilitations to existing facilities on 9.8 acres have been completed. TMB was also one of 72

Photo: Joe Pries

airports around the country to be awarded a total of $162.4 million as part of the Federal Aviation Administration’s (FAA) Airport Improvement Program. The $3.1 million infrastructure grant will help construct a new taxiway at TMB, which will enhance the safety and efficiency of overall airport operations.

MIAMI HOMESTEAD GENERAL AVIATION AIRPORT

runways and ultralight turf runway, the airport serves all aspects of the general aviation community – from corporate charter and flight training to sports and recreational aviation needs.

DADE-COLLIER TRAINING AND TRANSITION AIRPORT

Located 40 miles west of Miami on the Miami-Dade/Collier County border, the Dade-Collier Training and Transition Airport The southernmost GA airport in the county, Miami Homestead (TNT) saw operations decrease 7.8 percent to 27,912 in 2017.

General Aviation Airport (X51) sits adjacent to the subtropical TNT serves as a precision-instrument landing and training facility wilderness of Everglades National Park and is 25 minutes from for commercial pilots, private training and a small number of Biscayne National Park’s aquamarine waters and fish-bejeweled military touch-and-goes. coral reefs. The airport, which provides a convenient link to all of the Florida Keys, is also close to Homestead-Miami Speedway’s The 24,960-acre airport has approximately 900 acres of developed and operational land. The remaining area is NASCAR Indy Race League and GTO auto racing events. managed and operated by the Florida Game and Freshwater Aircraft maintenance, fueling, aerial tours, aircraft tie-down Fish Commission. With a 10,500-foot runway and 75-foot-wide and storage, car rentals and T-Hangars are among the services taxiways, TNT is equipped to support small single-engine and offered at the airport, which had more than 164,228 operations jumbo jets alike. Landing is on a prior-permission-required basis in 2017 for a 15-percent increase. With its two paved and lighted for all aircraft, with user fees for commercial aircraft and private aircraft greater than 12,500 pounds.

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33.7 Airlines serving MIA

MIA’s economic impact measured in billions of dollars

3

44.

MIA’s passenger total measured in millions

MIA’s ranking among U.S. airports for international passengers.

96

282,724

Percentage of Miami visitors who arrive by air

Number of direct and indirect jobs supported by MIA

MIA’s ranking among U.S. airports for international freight and total airlines

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Percentage of international passengers to FL who travel through MIA

MIA’s ranking among world airports for international freight

AWARDS & ACCOLADES Airline Network News and Analysis (Anna.aero)

Largest gain of new international routes among all U.S. airports Airports Council International-North America (ACI-NA) 2017 Environmental Achievement Award, Environmental Management ACI-NA 2017 Marketing and Communications Awards 2017 Peggy G. Hereford Award, top overall First Place, Customer Service Campaigns First Place, Partnering with Concessionaires First Place, Responsive Communications First Place, Websites Honorable Mention, Brand Identity Honorable Mention, Community Education and Outreach American City Business Journals (ACBJ) Seventh best-run airport in America Expedia Miami’s most in-demand hotel Florida Airports Council 2017 J. Bryan Cooper Environmental Award 2017 J. Bryan Cooper Vision Award Freighters World Conference Awards Best Freighter Hub in 2017

Government Finance Officers Association, U.S. and Canada Certificate of Achievement for Excellence in Financial Reporting Distinguished Budget Presentation Award Greater Miami Chamber of Commerce 2017 Power Leader of the Year J.D. Power 2017 North America Airports Satisfaction Study Ranked top “Mega” airport in Food, Beverage & Retail category Miami Today 2017 Gold Medal Award MommyPoppins.com One of the 10 Best U.S. airports for traveling with kids National Association of Counties (NACo) Achievement Awards Administration and Management (Maintenance Contractor Program) Arts and Historic Preservation (MIA Wall of Honor) Children and Youth (Plane Fun Learn and Play Area) Information Technology (MIA Airport Official 2.0 mobile app) Volunteer (Volunteer Ambassador Program) TransitScreen 2017 Mobility Study Ranked the most transit-accessible airport in the U.S. TravelBank travel website One of the five most popular U.S. airports for Instagram users

Future Travel Experience 2017 Global Awards Best Immigration Initiative (MIA Mobile App)

USA Today One of the best new airport amenities in 2017 (vintage video project)

Best concessions among mega airports in North America - J.D. Power 2017 Airport Satisfaction Study

Photo: Miami-Dade Aviation Department

Out of 89 U.S. airports, MIA was ranked the seventh best-run by an American City Business Journals study.

Photo: AndrĂŠs Dallimonti

LEADERSHIP TEAM

EMILIO T. GONZÁLEZ, Director Emilio T. González, Ph.D., is the Director and Chief Executive Officer

at the White House and was later appointed – and subsequently

of the Miami-Dade Aviation Department. He oversees operations

confirmed by the U.S. Senate – as Director of U.S. Citizenship

at MIA and four general aviation (GA) airports in the Miami area,

and Immigration Services, an Under Secretary position within the

which together generate $33.7 billion in business revenue and

Department of Homeland Security in Washington, D.C. González

support more than 280,000 direct and indirect jobs. MIA leads the

has also held several executive-level positions in the private sector,

way, handling more than 44 million passengers and more than two

including Senior Managing Director for Global and Government

million tons of cargo annually, placing it among America’s busiest

Affairs at a major Miami law firm, CEO of his own international and

international passenger and cargo airports.

governmental affairs consulting firm, and President & CEO of Indra USA, the U.S. subsidiary of Spain’s Indra Sistemas, S.A., a leading

Under Dr. González’s leadership, MIA is aggressively expanding

multinational IT company.

its extensive route network into untapped world markets, while leveraging technology to improve the customer experience at the

A member of the Council on Foreign Relations, Dr. González earned

airport. He is also leading the planning process for major renovation

a B.A. in International Studies from the University of South Florida;

projects at MIA’s Central Terminal and West Cargo area, and oversees

an M.A. in Latin American Studies from Tulane University; an M.A.

the Department’s first-ever billion dollar budget. In addition, Dr.

in Strategic Studies and National Security Affairs from the U.S.

González personally directs the Department’s government affairs

Naval War College; and a Ph.D. in International Relations from the

functions at the local, state, federal and international levels.

University of Miami. He has also served as a member of various boards in the banking, technology and social services industries.

Dr. González has spent most of his career involved in leadership

A recognized civic leader, Dr. González has been awarded the Boy

development, strategic planning, foreign affairs and international

Scouts of America 2014 Hispanic Heritage Award, Latin Builders

policy. He completed a distinguished 26-year career in the U.S.

Association 2014 Public Administrator of the Year Award, Friends

Army and retired with the rank of Colonel. He served as Director

of the American Latino Museum American Latino Influencer Award,

for Western Hemisphere Affairs at the National Security Council

and the 2015 Greater Miami Aviation Association Juan Trippe Award.

38

KEN PYATT, Deputy Director Ken Pyatt is Deputy Director of the

Mr. Pyatt’s common sense and customer-centric management

Miami-Dade Aviation Department,

style has earned him an industry-wide reputation for management

overseeing a workforce of more

excellence. Prior to joining MDAD, Mr. Pyatt spent more than 35

than 1,000 employees and all

years in airline operations encompassing ramp and terminal

aspects of MIA’s Landside, Airside

operations at several large airports including New York’s John F.

and Terminal operations, as

Kennedy International Airport, LaGuardia Airport, Chicago O’Hare

well as the Department’s Public

International Airport and MIA.

Safety and Security, Facilities Management, Facilities Development and Administration divisions. Additionally, he supervises the

Mr. Pyatt holds a Bachelor of Arts degree from Queens College in

Department’s Business Retention and Development Division,

New York.

which is responsible for all commercial operations, marketing and real estate management for MIA and the County’s four general aviation airports.

JOSEPH F. NAPOLI, Chief of Staff Joseph F. Napoli is Chief of Staff

Before joining MDAD, he directed the Miami office of Booz Allen

and Senior Policy Advisor of the

Hamilton, a leading national strategy and technology consulting

Miami-Dade Aviation Department.

firm. Previously, he completed a distinguished career in the U.S.

He assists the Aviation Director

Army, achieving the rank of Colonel during his nearly 30 years of

with all administrative, financial

service. During his time in the military, Mr. Napoli held numerous

and operational activities at MIA

top-level management positions throughout the world, with a focus

and the County’s four general

on Latin America.

aviation airports. Mr. Napoli also manages long-term special projects for the Director and helps shape departmental policies. His

Mr. Napoli earned his undergraduate degree in Engineering at the

responsibilities include direct oversight of MDAD’s Communications,

U.S. Military Academy at West Point and holds master degrees in

Fine Arts and Cultural Affairs, Governmental Affairs, Marketing,

National Security Studies from the U.S. Army War College and in

Professional Compliance, Protocol and International Affairs,

International Relations from Columbia University.

and Public Relations and Digital Marketing divisions. Mr. Napoli brings an impressive depth of senior leadership experience and organizational management knowledge to the post.

39

SANDRA BRIDGEMAN, Chief Financial Officer Sandra Bridgeman is Chief Finan-

ing the financial results of the Aviation Department, and develop-

cial Officer of the Miami-Dade Avi-

ing the Department’s annual operating and capital budgets. Ms.

ation Department. Ms. Bridgeman

Bridgeman provides strategic assistance to MDAD’s executive

manages and oversees various fi-

management team in establishing long-range goals, strategies,

nance and strategy-related areas,

plans and policies. She also serves as the Department’s liaison

including: Accounting; Business

to Miami-Dade County’s Finance Department and Office of Man-

Solutions; Program Controls; Cap-

agement and Budget.

ital Finance; Cash Management; Fiscal Grants Management; and Financial Planning and Performance Analysis. These divisions

Ms. Bridgeman is a certified public accountant (CPA) in the State

perform regular monitoring of financial performance and review

of Florida. She holds a Master of Accounting from Florida Interna-

of financial, economic and airline industry data in order to recom-

tional University, a Bachelor of Science in Accounting from Barry

mend airline rates and charges as well as rent and fee structures.

University and an Associate’s degree in Mathematics and Science from Kingsborough Community College in New York.

As CFO, she is responsible for planning and directing the financial and budgetary management for MDAD. Financial management includes directing and supervising financial operations, monitor-

HIRAM L. BARROSO, Senior Executive Assistant and Deputy Chief of Staff Hiram L. Barroso is Senior Executive

Prior to joining MDAD, Mr. Barroso served as Chief of Staff to

Assistant to the Aviation Director

County Commissioner Rebeca Sosa, Director of Immigration

as well as Deputy Chief of Staff,

Constituent Services for U.S. Senator Marco Rubio, and Deputy

overseeing the day-to-day opera-

Director of Constituent Services for U.S. Senators Mel Martinez

tions of the Office of the Director.

and George LeMieux. Mr. Barroso has experience in the healthcare

Mr. Barroso provides advice to the

field, having held management and operational positions with

Director on management issues,

HCA Healthcare and Tenet Healthcare. In addition to his duties

assists him in developing internal policies, and coordinates

at MDAD, he administers and teaches adult learning classes at

special projects. He acts as liaison between the Director’s Office

Miami Senior High School.

and Miami-Dade Aviation Department staff, the Miami-Dade County Mayor’s Office, the Board of County Commissioners and

Mr. Barroso holds an undergraduate degree in Political Science

other relevant agencies.

from Florida International University and earned a Master of Business Administration from Barry University.

40

RALPH CUTIÉ, Assistant Director for Facilities Management As Assistant Director for Facilities

house maintenance-related engineering, architecture, and con-

Management and Engineering,

struction and interior design projects. Mr. Cutie’s responsibilities

Ralph Cutié oversees the largest

include hurricane planning and coordination, construction, project

and most diverse division within

management, estimates, life safety/OSHA compliance, divisional

the Aviation Department, com-

budget/cost controls, facility management, and mechanical, elec-

prised of more than 440 employ-

trical and plumbing systems, including computer design applica-

ees, an annual operating budget

tions. He also works closely with cities and municipalities adjacent

of nearly $123 million and a reserve maintenance budget of $30

to airport properties.

million. Mr. Cutie’s division is grouped into four distinct areas: facilities maintenance planning, engineering and construction

Mr. Cutié obtained his degree in construction management from

(FMPEC); facilities maintenance and utilities; terminal mainte-

Florida International University in 1989. He possesses numer-

nance; and general aviation (GA) airports maintenance.

ous certificates in scheduling, project management design-build and claims administration from the National Transit Institute and

The division provides maintenance services as well as utilities,

served as an instructor in the County’s Construction Manager

public works and cargo area support to MIA and the County’s four

Training Program - specifically in the areas of project scheduling,

GA airports. They also respond to emergencies and critical issues

project documentation and construction claims and disputes. He

that require engineering expertise, and are responsible for all in-

is married with three children and lives in southwest Miami-Dade.

MARK O. HATFIELD, Assistant Aviation Director and Chief Security Officer Mark O. Hatfield is the Assistant

the Transportation Security Administration (TSA) with 50,000

Aviation Director and Chief Se-

employees and an annual budget in excess of $7 billion. He

curity Officer in charge of public

also served as the Regional Director for the Western Hemi-

safety and security for MIA and

sphere in TSA’s Office of Global Strategies where he provid-

Miami-Dade County’s four gen-

ed leadership and strategic guidance for TSA’s international

eral aviation airports, respon-

regulatory inspectors, industry oversight group and overseas

sible for directing day-to-day

representatives who cover 160 airports in 44 countries in the

security, police and fire rescue operations. Hatfield brings more

Americas and the Caribbean.

than 20 years of experience in the areas of transportation security, large organization management, logistics, and crisis response

Before joining the Department of Homeland Security, Mr. Hat-

for both private corporations and government agencies.

field was Managing Director for the public affairs practice of Burson-Marsteller in New York, and Director of Corporate Com-

Previously, Mr. Hatfield held senior management positions with the U.S. Department of Homeland Security from 2002 to 2015, most recently serving as Deputy Administrator of

41

munications for the Port Authority of New York and New Jersey.

GREGORY C. OWENS, Assistant Director for Business Retention and Development Gregory C. Owens is Assistant

President for Community Reinvestment Lending, South Florida

Director for Business Retention

Region, of what was then called First Union National Bank.

and Development for the Mi-

During his career, Mr. Owens has received numerous awards

ami-Dade Aviation Department,

and honors. Most notably, he was appointed by the Clinton Ad-

overseeing the Hospitality and

ministration as a member of the White House Conference on

Real Estate Management divi-

Small Business; received the Minority Business Development

sions for MIA and the County’s

Agency’s Regional Award for “Empowering Businesses;” and

four general aviation airports. Mr. Owens previously served as

testified before the U.S. House of Representatives Subcom-

Division Director for Real Estate Management, and coordina-

mittee on Economic Growth and Credit and before the Florida

tor of the $1.3 billion Miami Intermodal Center Development

House of Representatives on the formation of a Committee on

and the North Terminal Development Program.

Banking and Urban Affairs.

Before joining MDAD, Mr. Owens was Director of Miami-Dade

Mr. Owens is a graduate of Alabama A&M University and Har-

County’s Department of Business and Economic Develop-

vard University’s Kennedy School of Government, Executive

ment. Mr. Owens brought 13 years of commercial banking ex-

Education.

perience to his public service, last serving as Regional Vice

DAN AGOSTINO, Assistant Director for Operations Dan Agostino is Assistant Director

11 security checkpoints, and two federal inspection facilities,

for Operations for the Miami-Dade

which welcome the third-largest number of arriving international

Aviation Department. Mr. Agostino

passengers in the U.S.

is responsible for overseeing the Terminal, Landside and Airside

With more than 26 years of airline industry experience, Mr.

operations divisions at MIA and

Agostino has held private-sector leadership positions at both MIA

the County’s four general aviation

and New York’s John F. Kennedy International Airport in the areas

airports – a total workforce of more than 350 MDAD employees.

of airport operations, cargo sales and cargo operations. Prior to

His area of responsibility includes more than 3,000 acres of land,

joining MDAD, Mr. Agostino served as MIA Director of Tower/Ramp

a four-runway airfield and seven million square feet of terminal.

Operations for American Airlines.

Mr. Agostino also works closely with U.S. Customs and Border

Raised in Lynbrook, New York, Mr. Agostino holds a Bachelor of

Protection and the Transportation Security Administration to

Science degree from Hofstra University in Uniondale, New York.

manage the airport’s international passenger arrival process,

42

BARBARA S. JIMENEZ, Assistant Director for Administration Barbara S. Jimenez is Assistant

Ms. Jimenez has been an MDAD employee since 2000, when she

Director for Administration for the

joined the organization as an Administrative Officer. Since then, she

Miami-Dade Aviation Department.

has taken on positions of growing responsibility, applying her knowl-

She is responsible for managing

edge of finance, personnel management and budgeting to roles

the Department’s Administration,

including Senior Assistant to the Aviation Director and Capital Fi-

Human Resources, Contracts

nance Division Director. Prior to joining MDAD, Ms. Jimenez served

Administration, Information Sys-

the Miami-Dade Water and Sewer Department both as an Adminis-

tems and Telecommunications, Minority Affairs, and Commodities

trative Officer and as the agency’s Public Information Officer.

Management divisions. Each of these divisions performs an assortment of activities that are vital to the daily operations of MIA

Ms. Jimenez holds a Bachelor of Business Administration in Fi-

and the County’s four general aviation airports, including: adminis-

nance and International Business from Florida International Uni-

tration of the department’s personnel and support services func-

versity and subsequently earned a Master of Business Adminis-

tions; provision of technology and telecommunications resources

tration from the institution. Additionally, she earned a Certificate

to a diverse user base; and coordination of the department’s pro-

in Public Management from FIU and completed the university’s

curement activities.

Academy for Strategic Management.

PEDRO F. HERNÁNDEZ, P.E. Assistant Director for Facilities Development Pedro F. Hernández, P.E., is Assis-

In addition to those responsibilities, Mr. Hernández has success-

tant Director for Facilities Devel-

fully overseen a $500 million capital improvement program fo-

opment for the Miami-Dade Avi-

cused on mitigating MIA’s environmental impact. The program

ation Department. He oversees

included planning, design and completion of storm water drain-

a team of 35 engineers, project

age systems, sewerage, environmental restoration, asbestos

managers and other profession-

abatement and water distribution systems. Under Mr. Hernán-

als across six engineering, construction and technical support

dez’s leadership, MIA obtained ISO 14001 Certification for En-

sections. Primary responsibilities include the planning, engineer-

vironmental Management Systems that cover critical aspects of

ing and construction of new facilities including maintenance of

airport operations.

the runways, taxiways, apron pavements at MIA and the County’s four general aviation airports. Currently, Mr. Hernandez is over-

Mr. Hernández earned a Bachelor of Science degree in Engineer-

seeing a $1.2 billion construction program. Additionally, he di-

ing at the University of Miami and is a registered professional

rects the engineering and operation of MIA’s aircraft fuel supply

engineer in the State of Florida. Additionally, he has completed

system, which delivers 2.6 million gallons of jet fuel each day to

post-graduate studies focused on groundwater modeling, pollu-

aircraft operating at the airport.

tion and hydrology at Florida International University and Princeton University.

43

MILTON L. COLLINS, Associate Director for Minority Affairs Milton L. Collins is Associate

through Disadvantaged Business Enterprise, Local Developing

Director for Minority Af fairs

Business and Small Business Enterprise programs in the areas of

Division for the Miami-Dade

construction, design, goods and services. He is also charged with

Aviation Depar tment. He is

monitoring compliance of minority programs between prime and

responsible for assuring that

sub-prime contractors.

women-owned, minority-owned and local small businesses

Mr. Collins holds a Bachelor of Science degree in Political

are provided every opportunity to participate in contracting

Science and Public Management from Florida A&M University

opportunities at MIA and the County’s four general aviation airports.

in Tallahassee, Florida, and a Master of Science degree in

Mr. Collins is also responsible for increasing public awareness

Management from St. Thomas University in Miami.

of minority participation opportunities at MIA that are available

TONY QUINTERO, Associate Director for Governmental Affairs Tony Quintero is Associate Director

develops and promotes the Aviation Department’s federal and

for Governmental Affairs for the

state legislative and regulatory goals and objectives, working

Miami-Dade Aviation Department.

closely with elected officials, federal and state agencies, airport

A 33-year veteran of MDAD, he

associations, consultants and the business community to protect

is responsible for directing the

and promote MDAD’s interests.

Department’s legislative and regulatory affairs at the local, state and federal levels. At the local

Mr. Quintero graduated magna cum laude with a Bachelor’s

level, he serves as the liaison with the Miami-Dade County Mayor’s

degree in Public Administration from Barry University. Mr. Quintero

Office and the Board of County Commissioners, and is responsible

is active in various professional associations, including Airports

for obtaining Board approval of Aviation Department contracts,

Council International and the Florida Airports Council.

leases and other legislative or fiscal proposals. Mr. Quintero also

44

Photo: Ken Crandall

Carlos A. Giménez Mayor

BOARD OF COUNTY COMMISSIONERS Esteban L. Bovo, Jr. Chairman Audrey M. Edmonson Vice Chairwoman

Barbara J. Jordan District 1

Xavier L. Suarez District 7

Jean Monestime District 2

Daniella Levine Cava District 8

Audrey M. Edmonson District 3

Dennis C. Moss District 9

Sally A. Heyman District 4

Senator Javier D. Souto District 10

Bruno A. Barreiro District 5

Joe A. Martinez District 11

Rebeca Sosa District 6

José “Pepe” Diaz District 12

Esteban L. Bovo, Jr. District 13

Harvey Ruvin Clerk of Courts Pedro J. Garcia Property Appraiser Abigail Price-Williams County Attorney Emilio T. González Aviation Director

Miami-Dade County provides equal access and equal opportunity in employment­and services and does not discriminate on the basis of disability­.

“It is the policy of Miami-Dade County to comply with all of the requirements of the Americans with Disabilities Act.”

www.miami-airport.com

iflyMIA

MIAMI-DADE AVIATION DEPARTMENT T 305.876.7017