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Configuring Compliance Recording with CISCO Workforce Optimization


Configuring Recording + WF CR ➢ Overview of How to

setup Network Recording ➢ Quick Overview WFM Configuration ➢ Trade off and deployment decisions!


Configuring Recording ➢ Chose Recording Format ➢ Media Source

➛ SPAN ➛ Gateway (Trunk side) ➛ Server ➛ IOS M Train for Media Fo ➛ Network (i.e. Built in Bridge) ➛ Phone (Extension side)


Configuration Tasks - CUCM ➢ System Parameters ➛Notification ➛Agent or Caller or both ➛BiB set to On for default, device overrides!

➢ SIP Trunk ➛From CUCM to Gateway ➛From CUCM to Recorder ➛Check Security Profile for Transport UDP

➢ Configure JTAPI User + CTI


System, Service Parameters


System, Cluster Parameters


System, Cluster Parameters Built in Bridge


SIP Trunk Security Profile Config


Configuration Tasks ➢Configure Dial Pattern, partition, CSS ➢Configure a Recording Profile ➢Configure Users to be members of CTI


Configuration Tasks - Devices


Configuration - Directory Number


Configuration - Recording Profile


Configuration - Recording Profile


Configuration - Recording Profile


Configuration - Recording Profile


Configuration - Recording Profile


Basic System Configuration


Basic System Configuration


Cisco Unified CC Database


Cisco Unified CCX Administration


Cisco Unified CCX Administration -Password Management


Cisco Unified CCX Administration -Password Management


Cisco Unified CCX Administration -Telephony Groups


Cisco Unified CCX Administration -Enterprise Settings


Cisco Unified CCX Administration -VoIP Devices


Cisco Unified Workforce Login


Cisco Unified Workforce Install Plugins


Cisco Unified Workforce Plugins Correct URL


Cisco Unified Workforce Plugins Correct URL


Cisco Unified Workforce Web Interface


Cisco Unified Workforce Dashboard


www.DrVoip.com 877-378-6471

Configuring Recording for CISCO Workforce Optimization  

https://www.drvoip.com/ :- DrVoIP offers on-demand Cisco Support for small and mid-sized businesses. Whether you have a 10 employee or 1000...

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