Mount Sinai Hospital Patient Services Guide

Patient Services Guide Complimentary

index Welcome to Mount Sinai Hospital A Letter from the President and CEO......4 Frequently Called Numbers......................5 Websites and Addresses............................6 About Us Our History..........................................6 Vision, Mission, Values..........................7 Centres of Excellence.............................8 Patient and Family-Centred Care..........8 Renew Sinai...........................................9 Mount Sinai Hospital Auxiliary............. 10 Mount Sinai Hospital Foundation..........12 Research at Mount Sinai Hospital‌ The Samuel Lunenfeld Research Institute.................................................13 Mount Sinai Hospital Statistics.............. 14

A Accessibility........................................... 15 Accommodations................................... 15 Admitting ............................................. 15 Appliances.............................................. 15

B Bank Machine........................................ 15 Billing/Cashier....................................... 15 Bioethicist.............................................. 16 Breastfeeding Centre.............................. 16 Brith Services......................................... 16

D Diaper Change Stations.......................... 18 Discharge Information........................... 18 Diversity and Human Rights................. 18 Drug Store............................................. 19

E Elevators................................................. 19

F Fire Exits and Safety............................... 19 Flowers................................................... 19 Food and Beverages................................ 19

G Gift Shop: Indigospirit...........................20

H Health-Care Team................................. 21 Hearing Impaired Services..................... 21 How to Handrub...................................30

I Information Desk and Telephones..........22 Internet Access.......................................22

L Language Interpretation Services............22 Lost and Found......................................22

M Mail.......................................................22

C

N

Care Mail............................................... 16 Cellular Phones...................................... 17 Chaplaincy............................................. 17 Chinese Patient Program........................ 18

Newspapers............................................22

PLEASE NOTE: We are constantly changing to meet your needs.

The information presented here may be subject to change. Please visit our website at www.mountsinai.ca for the most up-to-date information.

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Mount Sinai Hospital Patient Services Guide

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T

Palliative Care........................................23 Parking..................................................23 Participating in Research Studies............23 Patient Relations.....................................24 Perinatal Loss Support............................24 Personal Belongings................................24 Pharmacy .........(See Rexall Drug Store) 19 Preventing Infections..............................25 Privacy...................................................25

Telephone Services.................................28 Televisions..............................................28 Television Channels...............................28

R Rehab and Wellbeing Centre..................26 Room Options.......................................26

V Valuables................................................28 Visitors ..................................................29 Volunteer Services..................................29

W Washrooms............................................29 Community Supporters.......................... 31

S Security..................................................27 Smoke-Free Environment.......................27 Social Work............................................27 Special Needs.........................................27 Surgical Waiting Room..........................27

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Welcome to Mount Sinai Hospital I am pleased to welcome you to Mount Sinai Hospital and to provide you with our Patient Services Guide. This guide contains helpful information about your hospital stay and our services. We have also included a list of phone numbers so that you can easily get in touch with the people you need, when you need them.

Our patient services guide also features information about our Renew Sinai capital redevelopment project (page 9), our Foundation (page 12) and the Samuel Lunenfeld Research Institute (page 13) and how you can get involved or make a donation.

Mount Sinai celebrated its 87th birthday in November 2010, and it has always been our mission to provide you with The Best Medicine. Our nurses, physicians and support staff are dedicated to building relationships and working together with you and your family to answer your questions and tend to your health-care needs. Every day, our team strives to ensure that we provide excellent patient and family-centred care. Mount Sinai Hospital was built on the values of respect and dignity, and we continue this legacy in hopes that you have the best possible experience and hospital stay.

We welcome your feedback, and hope you will use this guide to contact us with questions and comments.

Yours truly,

Joseph Mapa President and CEO, Mount Sinai Hospital

Please visit us online at www.mountsinai.ca

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Mount Sinai Hospital Patient Services Guide

Frequently called numbers If you are calling a number from within the Hospital, simply dial the four-digit extension you wish to reach. If you are calling a patient from outside the Hospital, please dial 416-586-4800 followed by the extension. For instance, to reach the Mount Sinai Hospital Foundation from within the Hospital, dial ext. 8203. From an external phone, dial 416-586-4800 ext. 8203. Some frequently called numbers are listed below.

main Hospital Telephone Number.....................416-586-4800 Emergency Department.................................................... 5054 Patient Inquiry Line......................................................... 8300 Information/Main Switchboard...................................................... “0” Accounts Payable - Inpatient......................................................... 5100 Ambulatory Lab (tests - blood, urine, etc.).................................... 4683 Asthma COPD Clinic.................................................................. 5009 Auxiliary....................................................................................... 8290 Chaplain’s Office........................................................................... 8567 Community Care Access Centre................................................... 8732 Health Records............................................................................. 2649 Human Resources......................................................................... 5040 Lost and Found............................................................................ 5056 Mammography............................................................................. 4422 Medical Imaging........................................................................... 4411 Mount Sinai Hospital Foundation................................................ 8203 Nutrition and Food Services......................................................... 5025 Pain Management Centre............................................................. 5997 Palliative Care (Temmy Latner Centre)......................................... 7884 Patient Relations........................................................................... 5066 Prenatal Education Classes............................................................ 2307 Rexall Drug Store........................................................... 416-977-0408 Security Office.............................................................................. 5056 Smoking Cessation Clinic............................................................. 5009 Social Work.................................................................................. 5201 Stop Smoking Program................................................................. 8212 Surgical Waiting Room................................................................. 5061 Volunteer Services......................................................................... 8200

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WEBSITES and addresses Mount Sinai Hospital’s Joseph and Wolf Lebovic Health Complex has three sites, all within walking distance of each other: Main Site: 600 University Avenue Toronto, Ontario M5G 1X5 60 Murray Street Toronto, Ontario M5T 3L9 Frances Bloomberg Centre for Women’s and Infants’ Health 700 University Avenue, 3rd Floor (Ontario Power Generation Building) Toronto, Ontario M5G 1Z5 If you would like more information, please visit us online: Mount Sinai Hospital: www.mountsinai.ca Samuel Lunenfeld Research Institute: www.lunenfeld.ca Mount Sinai Hospital Foundation: www.supportsinai.ca

ABOUT US OUR HISTORY

Mount Sinai Hospital was established in 1923 as a 33-bed maternity and convalescent facility. Today, we are a state-of-the-art, 472-bed teaching and research hospital but the reason we are here has not changed since the day we opened out doors — serving our patients and their families. More than 80 years later, Mount Sinai has become one of Canada’s pre-eminent patient care, research and academic health science centres. We are known internationally for our leading-edge discoveries, our outstanding doctors, nurses and support staff, and the compassionate care we provide to patients and their families.

Mount Sinai is particularly well known for our programs in areas such as oncology, internal medicine, women’s and infants’ health, and chronic adult diseases including diabetes and arthritis. Our renowned scientists at the Samuel Lunenfeld Research Institute are working together with clinicians to increase their collective knowledge in these and other areas. By working collaboratively and in teams that span medical disciplines, we are leading the way.

We are making important discoveries which we hope will lead to treatments and cures that will help patients at home and around the world.

We know that science and medicine are moving forward at a rapid pace. We are continually changing and evolving to ensure that we can continue to teach and lead. As part of our growth, we are embarking on an exciting new expansion project called Renew Sinai.

By updating our infrastructure and adding new space to develop our Women’s and Infants’ Health Program, we will continue to provide the best and safest possible care to our patients for generations to come.

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Mount Sinai Hospital Patient Services Guide

Vision, Mission, Values our vision To provide and be recognized for The Best Medicine.

our mission To discover and deliver the best patient care, research and education with the heart and values true to our heritage.

our values Our fundamental values allow us to serve our patients effectively and distinguish Mount Sinai Hospital and the Samuel Lunenfeld Research Institute as a model health-care centre.

These values include:

• Excellence and Innovation in Clinical Care, Teaching and Research: Pursuing excellence in everything we do with continuous improvements in quality, service and cost-effectiveness.

• Patient-Centred Care: Prioritize safety, quality and the patient experience in everything we do.

• Teamwork: Embrace a collaborative and interdisciplinary team approach to clinical care teaching and research • Collaboration: Establish internal and external partnerships to integrate and coordinate patient services effectively.

• Respect and Diversity: Value and respect the differences of the patients and families who seek our care as well as those who provide that care.

• Leadership: Promote the development and growth of leaders throughout the organization and continue to allow our leading programs to export our knowledge nationally and internationally.

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CENTRES OF EXCELLENCE

Mount Sinai is one of the only health-care institutions in Canada to bring research and clinical practice together into five main areas of strength called Centres of Excellence.

These Centres include: • Samuel Lunenfeld Research Institute • Frances Bloomberg Centre for Women’s and Infants’ Health • Christopher Sharp Centre for Surgery & Oncology • Daryl A. Katz Centre for Urgent and Critical Care • Centre for Inflammatory Bowel Disease • Centre for Musculoskeletal Disease Clinicians and scientists work collaboratively across these centres to improve patient care, advance new treatments and discoveries and bring therapies from the research bench to the patient bedside.

PATIENT AND FAMILY-CENTRED CARE

Patient and Family-Centred Care is not just a catchphrase or concept, but rather a tangible model of care, including initiatives, processes, principles and tools to do the job. It means we don’t just treat the patient, but engage our patients and their families in the care process.

They demand it of us, and we demand it of ourselves.

— Joseph Mapa, President and CEO, Mount Sinai Hospital At Mount Sinai Hospital, patients and their families are at the core of everything we do, and at the heart of our Patient and Family-Centred Care model is a genuine partnership between the health-care teams and our patients and their families. We are fully committed to this model of care, and seek to enhance it by developing the trust and respecting the voice, dignity and autonomy of our patients. We live the values of Patient and Family-Centred Care by adhering to the following principles: Dignity and Respect: As an inter-professional health-care team, we listen to and honour the perspectives, wishes and choices of our patients and their families. Patient and family knowledge, values, beliefs and culture are incorporated into the planning and delivery of high-quality, compassionate care.

Information Sharing: As health-care providers, we openly communicate and share timely, complete and accurate information with our patients to help them understand their options, and encourage them to participate in decisions about their care.

Participation: As a health-care team, we encourage and support patients and their families to participate in and make decisions about the care they receive. We recognize that having a voice in decisions about care maintains patient dignity and independence.

Collaboration: As health-care providers, we work together with patients and families to design, implement and deliver the best care possible. This philosophy goes into everything we do, from program development and building design to professional education and research.

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Mount Sinai Hospital Patient Services Guide

RENEW SINAI

Mount Sinai Hospital is growing for the future.

Renew Sinai, our multi-year capital redevelopment project, is well under way and represents one of the biggest expansions in Mount Sinai’s 87-year history.

When complete, Renew Sinai will provide for a bigger, brighter, safer, more technologically advanced and more pleasant environment for our patients, their families and our staff. It’s all about providing the best care in the best environment.

The first part of Renew Sinai includes structural upgrades to the main building at 600 University Avenue and adding six new floors to its west tower to accommodate our Frances Bloomberg Centre for Women’s and Infants’ Health and other patient programs.

We will be adding more private family spaces and incorporating state-of-art technology to care for the more than 1,000 infants a year in our Neonatal Intensive Care Unit (NICU).

The improvements will also help provide the best medicine possible for the almost 6,700 babies our excellent health-care team delivers every year.

We thank our patients for their patience during this time of noise and disruption. We appreciate your understanding as we improve Mount Sinai so we can continue to provide The Best Medicine.

For more information and updates on Renew Sinai, visit our website at www.mountsinai.ca.

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MOUNT SINAI HOSPITAL AUXILIARY When Rose Torno founded the Mount Sinai Hospital Auxiliary in 1954, she began a strong tradition of community support that continues to grow each year. With more than 1,300 members consisting of 400 active volunteers, the Auxiliary is the largest of its kind in North America. With a mandate to support the Hospital through fundraising initiatives and events, including an annual gala and Perspectives magazine, the Mount Sinai Hospital Auxiliary has been committed to supporting the Hospital for over 50 years. Other initiatives supported through the Auxiliary include: Baby Photography: Parents can have their baby’s photo taken before they leave the Hospital. This program is run by the Auxiliary through Just Arrived Baby Photographers — trained to photograph newborns with care.

Give a Gift Twice Program: The Mount Sinai Hospital Auxiliary has an affiliate arrangement with Somerset Flowers and Gifts called Give a Gift Twice. When someone purchases floral arrangements or gift baskets through www.somersetgifts.com by phone or online, Somerset donates 10 per cent of sales back to the Auxiliary.

Floral arrangements and gift baskets are priced lower than retail outlets, and all purchases can be delivered throughout the Greater Toronto Area.

ShopSinai.ca: Is an online branded boutique with items for men, women, baby, spa and more. For added convenience, the Auxiliary will beautifully wrap and deliver your gifts within the Hospital free of charge. Local delivery is available for a nominal fee.

Proceeds support the Auxiliary’s $4.5-million pledge to women’s health benefitting Mount Sinai Hospital’s major pillars — patient care, research, technology and education.

The site also features links to online retailers selling baby baskets, flowers, chocolates, personalized gifts and more. Affiliate retailers donate a percentage of the sale back to Mount Sinai Hospital. For more information please visit www.shopsinai.ca or call 416-586-8290.

Mount Sinai Hospital Auxiliary Board Members 2011-2012

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Mount Sinai Hospital Patient Services Guide

Labour of Love: The birth of a baby is truly a special moment for family and friends, and purchasing a commemorative plaque at Mount Sinai is an ideal way for you to capture that memory.

Your baby’s name and date of birth will be engraved on the plaque which will be placed on the wall in the maternity area of the Hospital. Not only will you and your family have a lasting memento, but you will also help support patient care, education and research at Mount Sinai.

Plaques may also be given as gifts to celebrate a birthday, christening, Bar or Bat Mitzvah, confirmation or other occasion that holds special meaning.

For more information please visit www.mountsinai.ca/auxiliary or call 416-586-8290.

Proceeds from the events and programs run by the Auxiliary support the Auxiliary’s new $4.5-million pledge for women’s health benefitting patient care, research and education.

For more information on these and other Auxiliary activities, or to become a volunteer member of the Auxiliary, please visit our web site at www.mountsinai.ca/auxiliary or contact us by telephone at 416-586-8290.

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MOUNT SINAI HOSPITAL FOUNDATION The Mount Sinai Hospital Foundation raises and stewards funds to support Mount Sinai Hospital. Each year, thousands of donors are inspired to contribute to Mount Sinai, making it possible for us to upgrade clinical areas, purchase state-ofthe-art equipment, support our world-renowned researchers across the Hospital and at the Samuel Lunenfeld Research Institute of Mount Sinai Hospital, and train the next generation of health-care workers. The generosity of our donors helps provide the Hospital with the flexibility it requires to meet the diverse and complex needs of our patients.

Mount Sinai’s first steps on the path to medical excellence were made possible by a culture of philanthropy. We owe our very existence to passionate volunteers and donors.

And just as in 1923, when four visionary community members saw the potential and raised $12,000, much of it in nickels and dimes, we need you.

Without philanthropy, Mount Sinai would be an ordinary hospital.

With you, it is extraordinary.

There are many ways you can give: • Make a Donation Your gifts are applied where funds are most urgently needed, to purchase new equipment and technology, and enable Mount Sinai to do all it can for our staff, patients and families.

• Support “Right from the Start” Pledge your support for our revitalized and expanded Frances Bloomberg Centre for Women’s and Infants’ Health, now under construction on top of our Murray Street wing.

• Support “Research Creates the Best Medicine” Support the Samuel Lunenfeld Research Institute of Mount Sinai Hospital, one of the world’s leading biomedical research institutes, where scientific discoveries are used to create better diagnostic tools and treatments for our patients.

• Order Our Tribute Cards Beautiful donation cards can be ordered to express your thanks to your caregivers at Mount Sinai, to mark special occasions, such as holidays and anniversaries, and to honour a loved one. The minimum contribution is $10 and all contributions are income tax receipted. For your convenience, we accept Visa, MasterCard and American Express.

• Join the Sinai Stars By joining the Sinai Stars monthly giving program, your donation helps fuel The Best Medicine all year long.

• Join Leadership Sinai Leadership Sinai is a growing community of dynamic, young philanthropists and volunteer leaders working to advance the mission of Mount Sinai Hospital.

Leadership Sinai stands as one of the Hospital’s most energetic and visionary volunteer fundraising groups.

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Mount Sinai Hospital Patient Services Guide

• Commit a Gift Through Legacy Sinai Legacy Sinai members have committed their support through a legacy gift intention. They are giving us the support necessary to continue to serve patients for generations to come by naming Mount Sinai as a beneficiary in their will, life insurance, RRSPs or RRIFs. • Establish an Endowment Fund You can create a living legacy for yourself and your family by establishing an endowment fund at Mount Sinai Hospital. An endowment fund ensures that your gift continues to give year after year, because your gift is invested in perpetuity and income from the fund is used to support your area of interest.

There are so many ways you can make a difference. For more information and updates, please visit us online at www.mshfoundation.ca or call 416-586-8203.

Every Donation Counts.

Research at Mount Sinai Hospital…

The Samuel Lunenfeld Research Institute

Mount Sinai Hospital is committed to excellent health research. Located within the Hospital is the world-class Samuel Lunenfeld Research Institute where award-winning scientists work toward a better understanding of cancer, gastrointestinal disease, osteoporosis, mental health conditions, healthy pregnancies, arthritis and diabetes.

Did you know…?

• Research leads to new treatments and improved patient care.

• Many of our researchers are also physicians and surgeons.

• Cancer is one of the most researched diseases at the Samuel Lunenfeld Research Institute.

• Breast cancer is the most frequently diagnosed cancer among Canadian women.

Our scientists are looking at how Vitamin D, exercise and diet, and genes affect breast cancer.

• In Canada, more than two million people have diabetes. Our researchers have found that certain genes may lead to improved treatments for Type 2 diabetes.

• 20 per cent of Canadians will experience mental illness in their lifetime.

Our scientists have found genes linked to schizophrenia and bipolar disorder.

• Mount Sinai Hospital delivers more than 6,700 babies every year, making us one of the top three labour and delivery sites in Canada. Our researchers work together to find ways to predict early labour, and improve the health of pregnant women and infants.

“We hope to one day be able to offer a real cure for the many people suffering from conditions that are now considered incurable.”

— Dr. Andras Nagy, Senior Researcher, Samuel Lunenfeld Research Institute For more information on the Samuel Lunenfeld Research Institute, please visit www.lunenfeld.ca.

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Mount Sinai Hospital Statistics — YEAR ENDED MARCH 31, 2010 Our Inpatient and Operating Room Activity:

• • • • • •

472 25,875 141,203 5.5 (days) 19,757 6,700

beds currently in service total admissions patient days average length of stay operations births

Our Ambulatory and Emergency Activity:

• 47,986 • 187,778 • 682,136

emergency visits medical imaging procedures ambulatory care visits

Our Staff:

• 2,297

• 1,055

• 812

• 36

• 424

• 400 (approx.)

full-time Hospital staff part-time/casual Hospital staff medical/dental staff principal investigators researchers, administrative and support staff undergraduate and postgraduate medical students

Our Auxiliary and Volunteers:

• 1,263 • 1,172 • 130,751

Auxiliary members volunteers volunteer hours

Based on 2010/11 statistics

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Mount Sinai Hospital Patient Services Guide

Hospital resources and services ACCESSIBILITY FOR ONTARIANS WITH DISABILITIES

Mount Sinai Hospital encourages all patients and employees to identify their needs related to disabilities. Those needs are accommodated in a manner that supports the dignity of the individual. For more information on our Accessibility Plan, please visit the Hospital’s website at www.mountsinai.ca, phone the Accessibility Hotline at 416-586-4800 ext. 7286 or email access@mtsinai.on.ca.

ACCOMMODATIONS FOR PATIENT FAMILIES

Mount Sinai Hospital’s Social Work Department assists family members with locating accommodations for extended patient stays in our Hospital. There are several convenient lodging options that offer discounted pricing to Mount Sinai families. Please contact the Social Work Department at 416-586-4800 ext. 5201 or Barb Beveridge at 416-586-4800 ext. 8337 or bbeveridge@mtsinai.on.ca. Please note that these services are for patients and families only.

ADMITTING

If you are coming to Mount Sinai for care that requires an overnight stay, you will be admitted to the Hospital. The Admitting Office is next to the Security Desk located in the main hallway at the Murray Street entrance. In addition to any essential personal items, you should bring the following: • Your Ontario Health Card • Your Mount Sinai Hospital Card (If you do not have a card, one will be issued to you in the Admitting Office.)

• Your Personal Insurance Policy/Certificate Card (for semi-private or private accommodation and other costs not covered by OHIP) • Your credit card (to pay for expenses not covered by OHIP or private insurance)

APPLIANCES

The only electrical items allowed in the Hospital are electric razors or hair appliances, such as blow dryers. Electrical items must have a CSA or ULC approval label to be plugged into the Hospital’s electrical outlets. (Check with your nurse before using any electrical items.)

BANK MACHINE

Our 24-hour bank machines are located on the main floor by the University Avenue entrance and on the 4th Floor at the top of the escalators. There is also one on the 2nd floor of 60 Murray Street.

BILLING

The Cashier is located on the main floor by Admitting. If you do not have an Ontario Health Card, please call ext. 2320 or ext. 2490 so we may assist you with your payment arrangements. During admission, please ensure you have provided all of your insurance information and have made yourself aware of whether your insurance covers semi-private or private accommodations. Any unpaid balance is your responsibility. The Cashier’s

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Office is open Monday to Friday from 8:30 a.m. to 3 p.m. When the Cashier’s Office is closed, you may pay your bill at the Admitting Office, located near the Murray Street entrance. For your convenience, Mount Sinai accepts credit cards (American Express, Visa and MasterCard), debit cards and cash.

BIOETHICIST

A bioethicist is a professional who has been educated and trained to assist with ethical challenges and decisions that arise in health-care and research settings. Mount Sinai Hospital’s bioethicist is available to provide consultation services to Mount Sinai staff, families and patients regarding specific ethical problems in patient care or health-care delivery. He can be reached at 416-586-4800 ext. 2163 or paged at 416-380-5631.

BREASTFEEDING CENTRE

The Breastfeeding Centre, located in Room 731, and Accessories Shop, located in Room 734 on the 7th floor, offers one-on-one support for mothers needing help with breastfeeding. The Breastfeeding Centre Accessories Shop also sells breastfeeding accessories and rents breast pumps. Call 416-586-4800 ext. 4543. Press 1 to speak with someone in the shop, or press 2 to speak with a lactation consultant or to book an appointment.

The Breastfeeding Accessories Shop is open:

Monday to Friday, 10 a.m. to 9 p.m. (Closed from 1 to 2 p.m.)

Saturday and Sunday, 9 a.m. to 4:30 p.m.

The Breastfeeding Centre is open:

Monday to Sunday, 9 a.m. to 4 p.m. (Closed from 1 to 2 p.m.)

BRITH SERVICES

For Brith services, please contact Rabbi Bernard Schulman at 416-586-4800 ext. 7971.

CARE MAIL

At Mount Sinai Hospital, we recognize that patient-centred care starts with support from family and friends. Mount Sinai offers Care Mail services — this program allows loved ones to stay in touch during a hospital stay.

Care Mail: Patients at Mount Sinai Hospital are now a click away from their loved ones with the launch of the Hospital’s new online patient greeting service, Care Mail. Family and friends need only visit the MountMount Sinai Hospital website, www.mountsinai.ca and click on the E-mail a Patient tab on the left-hand side of the screen, to send their best wishes and greetings to patients in Hospital. The basic service is free: the individual fills out an online form with a greeting and the patient’s name and room number (if known). Hospital volunteers will print and deliver the email message in a sealed envelope within 24 hours of receiving it. Email received on weekends and holidays will be delivered the next business day. Unfortunately, we cannot deliver email messages after a patient has been discharged from the Hospital and gone home.

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Mount Sinai Hospital Patient Services Guide

CELLULAR PHONES

Cellular phones can be used in most areas of the Hospital. To ensure that patients receive the best care — and the most rest — cell phones are restricted in patient-care areas or those areas marked with “no cellphone zone” posters.

CHAPLAINCY

Mount Sinai Hospital respects the right of all people to have their individual beliefs and religious affiliations and is committed to service that is characterized by care, compassion and concern for the whole person. This includes care for physical, emotional, social and spiritual needs.

When you are facing difficult decisions, or when you are feeling alone or in pain, your spirituality can be a source of guidance and hope. The chaplains at Mount Sinai Hospital are trained to offer multi-faith spiritual care and support. We are represented by a rabbi, an ecumenical chaplain, a Roman Catholic chaplain and a chaplain specializing in ICU and the Women’s and Infants’ Health Program. If you would like us to contact someone from your own faith group, we will try our best.

Belonging to a religion is not a requirement for chaplaincy support. Our chaplains are available for spiritual care and support 24 hours a day, seven days a week to patients, visitors and staff. Prayer, meditation and worship services are posted on the Chaplaincy board outside the Spiritual Oasis, 4th floor.

For more information, please call us at 416-586-4800 ext. 8567.

Prayer Space

The multi-faith Spiritual Oasis welcomes people from all faiths as a place for private prayer and meditation. It is open 24 hours a day, seven days a week and is located in room 462 at the top of the escalators on the 4th Floor. Please see the bulletin board at the Spiritual Oasis for scheduled services.

The Hospital Synagogue is located near the Emergency Department on the (3rd) main floor. It is open all day and can be opened by Security if needed at night.

Religious Services

Our Hospital is a community of diverse cultures and traditions.

The multi-faith Spiritual Oasis is located on the 4th floor of the Hospital and is available 24 hours a day for quiet prayer, reflection and meditation. Prayer rugs, prayer books and other materials are available by calling the Chaplaincy office at ext. 8567. In addition to the Spiritual Oasis, Chaplaincy offers the following scheduled religious services.

Roman Catholic Mass Mass is held every Thursday at noon in the 4th Floor Spiritual Oasis.

Ecumenical Communion Service This service is held every Monday at 12:15 p.m. in the 4th floor Spiritual Oasis.

Jewish Services Mincha: There is a Mincha Service in the Hospital Synagogue at 1 p.m. Monday through Thursday during the winter months.

Sabbath and Holidays: Electric Sabbath candles, a Sabbath elevator, a Sabbath door, meals and the Synagogue are available.

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There are no regular Sabbath services in the Hospital Synagogue but there is a regular service in the Minsker Shul, three blocks west of the Hospital at 10 St Andrew St. For more Sabbath information, a handout is available at the Murray Street reception desk.

We help our patients celebrate the Jewish holidays by having the Shofar blown on Rosh Hashanah, constructing a Sukkah, reading the Magilla, and organizing a Passover Model Seder.

Dietary Customs Please see page 19 for information about food and beverage services.

CHINESE PATIENT PROGRAM

Mount Sinai Hospital has provided specialized services to meet the cultural and language needs of the Chinese community since 1973. We are proud to hold the distinction of being the first hospital in Toronto to work so closely with the Chinese community.

Our Chinese Patient Programs provide culturally-sensitive social work, medical and psychiatric consultation for Chinese patients and their families. The Chinese Outreach Program is staffed by a Chinese-speaking social worker who speaks Cantonese and Mandarin. To reach this program, call 416-586-5211.

Chinese meals are available upon request. Requests may be made through the Nursing or Nutrition and Food Services at 416-586-4800 ext. 5025.

DIAPER CHANGE STATIONS

Diaper change stations are located in the washrooms on the main, 4th, 7th and 10th floors.

DISCHARGE INFORMATION

Our discharge time is immediately after breakfast for most patients. You must have a family member or friend to take you home after a hospital stay. If you have any problems related to your discharge, please speak to your nurse immediately. Please make sure that you have all of your belongings, as well as your discharge care instructions and any needed prescriptions before you leave the Hospital.

Please arrange to have your accounts settled before you leave. The Cashier’s Office is located on the main floor and is open from Monday to Friday, 8:30 a.m. to 3 p.m.

You can also pay in the Admitting Office after hours, on weekends and on statutory holidays. A bill will be mailed to your home if you are unable to pay at your discharge time. For your convenience, you can pay by major credit card, direct debit or cash.

DIVERSITY AND HUMAN RIGHTS

Mount Sinai Hospital welcomes all patients, family members and visitors.

All patients, family members, and visitors have a right to be treated respectfully and without discrimination by anyone associated with the Hospital. Patients, family members and visitors have a responsibility to behave respectfully and without discrimination towards Hospital employees and physicians.

If you think you have been subjected to discriminatory or unfair behaviour, please contact the Patient Relations office at 416-586-4800 ext. 5066. More information about Diversity and Human Rights is available at www.mountsinai.ca.

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Mount Sinai Hospital Patient Services Guide

rexall DRUG STORE

A Rexall Drug Store is located in the main lobby of Mount Sinai. The drug store is a full service outpatient pharmacy that serves all of your prescription needs. The drug store also has a full range of cosmetics, personal care products, snacks, lottery tickets and other items. Our goal is to provide the Mount Sinai community with outstanding service. All proceeds benefit Mount Sinai Hospital. Hours are Monday to Friday from 8 a.m. to 8 p.m., Saturday from 10 a.m. to 6 p.m. and Sunday from 11 a.m. to 6 p.m. Call 416-586-4800 ext. 8288 with any questions.

ELEVATORS

Elevators are located in two areas of the Hospital. The University Avenue elevators are located near the University Avenue entrance. The Murray Street elevators are located at the Murray Street entrance. To take the elevator to the street level, you will need to press floor 3 or “M” for main floor. Please be aware that floor 1 is the Hospital’s sub-basement level.

Our elevators are currently under construction on a rotating basis as we install post-tensioning cables in the shafts to strengthen the building and to comply with new Building Code requirements. A Sabbath elevator will continue to be available in the University Avenue elevator bank.

FIRE EXITS AND SAFETY

Fire exits are clearly marked throughout the Hospital. During a fire alarm all passenger and patient elevators return automatically to the main floor, where they remain in Firefighter Service until an ALL CLEAR announcement is made.

You may hear one of our regular fire drills during your stay. When you hear the fire alarm, please remain or return to your room. Staff will let you know if action is necessary.

FLOWERS

Flowers sent to you by family or friends will be delivered to your room by the Mail Room staff.

Flowers may also be purchased within the Hospital at our book and gift shop, Indigospirit.

FOOD AND BEVERAGES

The Department of Nutrition and Food Services provides nutritious meals that are planned and prepared under the supervision of registered dietitians. Upon admission to the Hospital, you will receive menus for the following day from the nursing station.

You may select your meals one day in advance. If you do not receive a menu, please request one from the unit clerk. Please be sure to fill out your menu completely in order to receive foods that you like. Sometimes it is necessary to change your selections to meet your diet prescription. If you do not indicate your preferences, you will receive a pre-selected meal. If you are having tests or treatments during meal times, you will receive your meal once they are complete.

If you have any questions or problems with your diet, please contact your nurse who will notify the Department of Nutrition and Food Services on your behalf.

Special Dietary Requirements

If you have food allergies or sensitivities, we will accommodate your needs based on any requests you make during the pre-admission and admission process. We will also ensure that you are able to follow your diet according to your customs or religious faith.

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Kosher Meals

Requests for Kosher meals should be made during the pre-admission/admission process. Meals are prepared in our on-site kosher kitchen under the strict supervision of the COR-Kashruth Council of Canada. The meat is glatt kosher. The dairy is not Cholov Yisroel. Kosher meals can only be guaranteed kosher when bearing the undamaged seal of the mashgiach.

Muslim Dietary Standards

Our on-site kitchen and Hospital cafeteria do not serve pork or shellfish. All other meat is prepared and served according to the standards of “kashrut” (ritual slaughter). If you have any questions about meat or dairy products, the Department of Nutrition and Food Services is pleased to accommodate your needs.

Chinese Meals

Requests for traditional Chinese meals can be made through the nursing station, Chinese Patient Services at ext. 5211, or Nutrition and Food Services at ext. 5025.

Vegetarian Meals

Requests for vegetarian meals can be made through the nursing station or Nutrition and Food Services at ext. 5025.

Guest Trays

You may request guest trays for your visitors at the nursing station. Guest trays cost $4 for breakfast, $6 for lunch, and $8 for dinner. Kosher lunches and dinner are available for $10 for a hot entrée and $6 for sandwiches.

Other Food Services

A Tim Hortons kiosk serving coffee and pastries is located on the 2nd Floor inside the cafeteria. Hours of service are Monday to Friday from 6:30 a.m. to 8:30 p.m.

The Meet Me on Two, located on the 2nd Floor, is open Monday to Friday from 6:30 a.m. to 8:30 p.m., serving a variety of breakfast and lunch foods.

A Second Cup coffee kiosk is located on the main floor at the University Avenue entrance. The kiosk sells a variety of hot and cold beverages, bagels and pastries.

It is open daily from 6 a.m. to 9 p.m., including holidays.

On the Way Café is located on the main floor. It is open Monday to Friday, 8 a.m. to 5:30 p.m.

Pre-wrapped snacks are sold in vending machines located on the 2nd, main, 7th, 9th, 10th, 11th, 14, 17th and 18th floors, as well as in the Emergency Department.

GIFT SHOP: INDIGOSPIRIT

Indigospirit, of Indigo Books & Music Inc., was opened to meet the needs of staff, patients and visitors in our Hospital. In addition to offering books and magazines, the store sells gifts for all purposes (births, convalescence, wellness and more). You’ll also find flowers, greeting cards and confectionery treats as well as amenities for short and longer stays at the Hospital. Buy a book or gift on any Monday and a portion of the sale will be donated back to the Hospital to help fund our highest priorities. Store hours are Monday to Friday, 8 a.m. to 8 p.m. and Saturday and Sunday, 11 a.m. to 5 p.m.

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Mount Sinai Hospital Patient Services Guide

HEALTH-CARE TEAM

Mount Sinai Hospital is affiliated with the University of Toronto. As a teaching hospital, Mount Sinai is committed to the education and training of future doctors and other health-care professionals. Your caregivers are dynamic people who have completed rigorous academic programs. While in the Hospital, your medical team may include: • Attending physician: the staff doctor responsible for your complete medical care; • Resident: a doctor continuing his/her education to specialize in one field of medicine; and • Medical student: a student doctor in his/her final two years of medical school.

We also participate in the education of students from many health professions and academic institutions such as the University of Toronto, Ryerson University, George Brown College and the Michener Institute for Applied Health Sciences. They are here to learn and do not make decisions or provide treatment.

Your health-care team may also include primary nurses, care managers, clinical nurse specialists, nurse practitioners, service assistants and unit clerks. During your stay, you may receive care from a variety of other professionals including dietitians, physiotherapists, occupational therapists, social workers, pharmacists, respiratory therapists, technicians and technologists from various services.

Teaching Attending System: Information for Patients in the Department of Medicine

There are four medical teams in the Department of General Medicine. Each medical team includes an attending physician, several residents and senior medical students.

The team works under the supervision of an attending physician. Attending physicians work on a rotation system so it is possible that your care may not be supervised by the same physician throughout your stay. However, be assured that each attending physician is fully informed of your health-care needs.

If your personal physician is not assigned as your attending physician, he or she is encouraged to visit you regularly in the Hospital and to keep in close touch with the attending physician. You may also wish to call your personal physician to tell him or her about your hospital stay. When you are discharged, your personal physician will receive a complete report of your hospital stay and will resume responsibility for your care.

If you have questions about these arrangements, please speak to your primary nurse, personal physician or attending physician.

HEARING IMPAIRED services

There are several ways we strive to help our hearing impaired patients. If you need a sign language interpreter, please call 416-586-4800 ext. 8301 to arrange this service.

Special telephones for the hearing impaired are available. If possible, please call ahead to reserve a phone by calling 416-586-4800 ext. 8200.

The Mount Sinai Hospital Hearing Aid Dispensary provides high-quality service dispensing items such as hearing aids, assistive listening devices, personal hearing protectors, musicians’ ear plugs, swim molds, and a full range of hearing aid batteries. The unit is located on the 2nd floor, which is one floor below the main floor in room 201. We are open

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Monday to Friday, 8 a.m. to 4 p.m., and can be reached at 416-586-4800 ext. 4584.

If you would like to borrow a hearing aid during your stay, please call the Otologic Function Unit at 416-586-4800 ext. 5018 for more information.

INFORMATION DESK AND TELEPHONES

Mount Sinai Hospital has two information desks located on the main floor: one by the rear entrance at Murray Street and the other by the University Avenue entrance.

Call 416-586-4800 ext. 5060.

An information telephone is located inside the University Avenue entrance door on the main floor. The telephone connects visitors to our switchboard in order to help them get a patient room number.

INTERNET ACCESS

While You W@it provides convenient public access to email and the Internet. At Mount Sinai, While You W@it Internet Access Kiosks are available in the Schwartz/Reisman Emergency Centre and Frances Bloomberg Centre for Women’s and Infants’ Health. The kiosks offer medical staff, patients and visitors convenient, 24-hour access to the Internet. A wireless Internet service is currently in development.

LANGUAGE INTERPRETATION SERVICES

Through our Volunteer Services Department and other language services agencies, we will do everything we can to help you communicate with your health-care team. Interpreters provide English interpretation of Cantonese and Mandarin as well as up to 20 other languages, as well as sign language. Contact Interpreter Services at 416-586-4800 ext. 8200 to access an interpreter or email volunteer@mtsinai.on.ca.

LOST AND FOUND

Misplaced articles may be found by contacting the Security Office on the main floor at 416-586-5056. If you find an article, please give it to your nurse or take it to the Security Desk located at the Murray Street entrance.

MAIL

Ask your friends and relatives to send items clearly marked with your full name and room number to:

Mount Sinai Hospital

Joseph and Wolf Lebovic Health Complex

600 University Avenue

Toronto, Ontario M5G 1X5 Mail is delivered to patient rooms daily. Outgoing mail may be left at the nursing station on your floor for daily pickup. Alternatively, three Canada Post mailboxes are located on University Avenue — one in front of Princess Margaret Hospital and two in front of The Toronto Rehabilitation Centre. Stamps may be purchased at Indigospirit, located on the main floor.

NEWSPAPERS

Newspapers are available at Indigospirit and from news boxes located at the front, south side and rear entrances of the Hospital.

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Mount Sinai Hospital Patient Services Guide

PALLIATIVE CARE

The Temmy Latner Centre for Palliative Care looks after those who are living with or dying from a life-threatening illness, and provides support for their families.

Palliative care:

• aims to relieve pain and suffering and generally improve quality of life; • is appropriate for anyone living with advanced illness, at any time, regardless of diagnosis, prognosis or treatment; • is provided by an interdisciplinary team of caregivers who work together to address your physical, emotional, social and spiritual needs; Whether in the home or in the Hospital, the Centre’s palliative care professionals work in consultation with your existing care team to provide the best possible end-of-life care.

The Home Care Program doctors provide specialized care to you in the comfort of your own home. A doctor is available for urgent issues 7 days a week, 24 hours a day.

If you are admitted to Mount Sinai Hospital, the Inpatient Program offers palliative consultations with a palliative care doctor for the duration of your stay at the Hospital.

Specially trained palliative care nurses, social workers and chaplains are also available to you. If you are discharged from the Hospital, and are returning to your home in Toronto, North York, York or East York, you may ask to be followed up by our Home Care Program.

All doctor visits are covered by OHIP. To contact the Temmy Latner Centre for Palliative Care, please call 416-586-4800 ext. 7884.

The Max and Beatrice Wolfe Children’s Centre for Children’s Grief and Palliative Care

The Max and Beatrice Wolfe Centre for Children’s Grief and Palliative Care educates and supports children and families who have a loved one who is dying or has died. The Centre helps adults learn how to speak to children, and works directly with children to provide support in their grieving. A home visit can be arranged if the family member is dying at home or if the child is young or nervous about initially coming to our offices.

The paediatric palliative care service aims to provide a seamless transition from Hospital to home for children who are facing a terminal illness and live in our service areas.

PARKING

Parking garages, owned and operated by independent contractors, are located across from the Hospital on Murray Street. Parking spaces for people with disabilities are next to the elevators on each level. If you arrive before 9 a.m., many parking lots offer “early bird” specials. If you don’t mind a short walk, you can find some lower parking rates on St. Patrick Street. Also, limited meter parking exists on the streets surrounding the Hospital.

PARTICIPATING IN RESEARCH STUDies

Mount Sinai Hospital is a teaching hospital and a world leader in research. At any time during your stay you may be approached to take part in a research study. You are under no obligation to do so and declining to participate will not affect your care. All research involving patients at Mount Sinai Hospital has been fully reviewed by the Mount Sinai Research Ethics Board. For more information, please call 416-586-4800 ext. 4875.

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PATIENT relations

To inquire about a patient, please call 416-586-8300 between 8 a.m. and 10 p.m.

MILES & KELLY NADAL AND FAMILY PATIENT RELATIONS UNIT

At Mount Sinai Hospital we strive to provide the best possible care and service to our patients and your opinions are important to us.

How to address questions or concerns when you are a patient in the Hospital: If you have questions or concerns about the care you are receiving or if you have a concern about your safety, we need to know. Please tell a member of your health-care team, (i.e. your primary nurse, the nurse manager or your treating physician).

If you feel your questions or concerns require further attention or if you have any compliments, you are invited to contact the Patient Relations Unit. The Unit is open weekdays from 9 a.m. to 4 p.m., and is located in Room 348 on the main floor of the Hospital. The Patient Relations number is 416-586-4800 ext. 5066.

After you leave the Hospital you may receive a patient satisfaction survey in the mail.

These questionnaires give patients the opportunity to comment on the care and service they received. Survey responses remain confidential, and your feedback will be used to enhance how we provide care. If you do not wish to receive the survey, please call the Patient Relations Unit at 416-586-4800 ext. 5066.

PERINATAL LOSS SUPPORT

If you experience a perinatal loss, Hospital social workers and chaplains are part of the care team to support you and your family during and after your Hospital stay.

Outpatient support groups are offered through Perinatal Bereavement Services Ontario at 1-888-301-7276 or www.pbso.ca.

Chaplaincy holds regular memorial services to observe perinatal losses at the Hospital.

Parents, family and friends are welcome to attend. For more information and to contact Chaplaincy, please call 416-586-4800 ext. 4651.

PERSONAL BELONGINGS: DENTURES, EYEGLASSES AND HEARING AIDS

If you have dentures, ask for a proper container for them when they are not in use.

Do not wrap them in a tissue or place them where they could be mistaken for garbage.

You must provide your own cases for items such as eyeglasses, hearing aids or contact lenses.

The Hospital assumes no responsibility for the loss of or damage to these and other personal items.

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Mount Sinai Hospital Patient Services Guide

PREVENTING INFECTIONS

Mount Sinai Hospital staff work hard to prevent infections and provide the safest possible environment. Certain health conditions and treatments, such as surgery or chemotherapy, put patients at risk for developing an infection.

The best way to protect yourself against infection, inside and outside of the Hospital, is by washing your hands regularly and thoroughly. Hospital staff, patients, and visitors should clean their hands every time they enter a patient room. The easiest way to do this is to use the waterless hand rub that is mounted outside each room. One pump provides enough hand rub to spread over all the surfaces of your hands to remove germs.

We routinely check for antibiotic-resistant germs to keep them from being passed from person to person. These germs are not harmful to healthy people, but they can be a problem for those who are seriously ill. Some patients might not be sick from these germs, but could be carrying these germs on their skin, nose or in their bowels. Knowing if you are carrying these germs will help your doctors to choose the right antibiotics for treating infections. We regularly ask patients to have a nose and rectal swab done to test for these germs. If you are carrying an antibiotic-resistant germ, Hospital staff may use special precautions when they take care of you. This might include a private room and additional steps, such as using gowns, gloves and masks for your care.

Please let us know when you are admitted if you have ever been in contact with an antibiotic-resistant germ or if you have been in contact with people with infections before coming to the Hospital.

If a family member or friend is ill themselves, particularly if they have a “cold”, vomiting, or diarrhea, they should not visit you in the hospital. If you are not sure about whether someone should visit, please check with your nurse.

If you or your visitors have questions or comments about infections or the prevention of infections, please call the Infection Control Office at any time at 416-586-3118.

You are welcome to visit our website at: www.microbiology.mtsinai.on.ca.

PRIVACY

Effective health-care delivery depends on an atmosphere of trust between patients and caregivers. Rest assured Mount Sinai Hospital respects your rights to access your personal health information, to have it kept private and confidential and to insist on its accuracy.

If you have questions about why we collect your personal health information and how it is used and collected or disclosed, look for a copy of Mount Sinai Hospital’s Information Practices, available in many patient care areas. If you would like to obtain a copy of your record or have access to it, please contact our Health Records Department at ext. 2649.

If you have any further questions or if you would like to access or correct your personal health information, or make a complaint please contact our Privacy Office at ext. 2101 or privacy@mtsinai.on.ca.

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REHAB AND WELLBEING CENTRE

The Rehab and Wellbeing Centre at Mount Sinai is located on the 11th floor of the Hospital and offers a wide variety of services including physiotherapy, chiropractic care, acupuncture, active release and massage therapies, and a comprehensive foot care program. Among the team of specialists are the podiatrist and two lead therapists for a number of Toronto’s professional sports teams.

The Centre is open to all, including visitors who may wish to stop in and book an appointment for a massage or acupuncture treatment. All revenues from the Centre will be directed back to the Hospital to continue to improve and enhance care for our patients. The Centre is open from Monday to Friday between 9 a.m. and 5 p.m.

Hours and service offerings will be expanded as demand grows. To book appointments please contact 416-619-5546.

ROOM OPTIONS

Mount Sinai Hospital has private, semi-private and ward rooms. We try to place you in the type of room you request. Sometimes, your choice of room will not be available when you are admitted. If possible, you will be moved as soon as one is free. Medical needs of other patients sometimes reduce the availability of private and semi-private rooms.

If you decide to change your accommodation request, or you have any questions about your room, contact Admitting, or contact our Preferred Accommodation Co-ordinator at ext. 4782, as soon as possible and prior to your discharge.

Financial responsibility

For preferred accommodation There is a charge for semi-private rooms and private rooms. Prices do not include telephone service, which costs $15 for your entire stay. The Hospital does not charge you for the last day of your stay, but you will be charged for the first day in Hospital.

In order to obtain a private or semi-private room, you must provide the Hospital with an insurance certificate of coverage at the time of or prior to admission. A credit card imprint will be taken to cover those expenses that are not covered by your insurance policy. Please check with your insurance company to confirm coverage before coming to the Hospital. We will not use your credit card imprint unless your insurance company does not pay your outstanding account in full.

Patients who do not have private or semi-private insurance coverage, but request and receive preferred accommodation are required to pay by credit card or by cash.

The Hospital will process your credit card imprint at the time of your discharge.

A private room includes one bed, washroom and a private telephone line.

A semi-private room includes two beds, separated by curtains, a washroom and two telephones. Two patients share the phone line and telephone number.

A ward room includes four beds, separated by curtains, a washroom and four telephones.

Two patients share each phone line and telephone number. The Ontario Ministry of Health and Long-Term Care covers the full cost of a ward room. * To inquire about the cost of rooms or for more information please contact Admitting at ext. 4496.

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Mount Sinai Hospital Patient Services Guide

SECURITY

All Hospital staff are required to wear an identification badge at all times with their name, job title and department information listed. Mount Sinai Hospital has security officers on duty 24 hours a day. Before allowing a health provider into your room, please ask to see his or her Mount Sinai Hospital identification badge. You have the right to refuse service if a Hospital identification badge is not shown. If you have questions, concerns or would like to report an incident, call Hospital security at 416-586-4800 ext. 5056.

SMOKE-FREE ENVIRONMENT

In support of the Smoke-Free Ontario Act, and in keeping with our commitment to provide a healthy environment for our patients, staff and visitors, smoking is prohibited anywhere on Mount Sinai Hospital property — inside and outside. For those interested, Mount Sinai Hospital offers a bedside Smoking Cessation Service. If you would like to talk to someone about your concerns, consult with your doctor or nurse, or call Respiratory Therapy at 416-586-4800 ext. 5009.

SOCIAL WORK

Integral members of the health-care team, social workers help patients and families cope with the stress and difficult decisions often associated with illness and hospitalization.

A wide range of services are available including counselling and support as well as assistance with discharge planning and arranging of community services to ensure continuity of care.

Social workers help patients and families plan “next steps” following hospitalization.

They also facilitate communication and serve as advocates for patients and families.

Patients, families or any member of the health-care team can contact the Social Work Department by calling 416-586-4800 ext. 5201. Mount Sinai also offers a Chinese Outreach Program, staffed by Chinese-speaking social workers who speak Cantonese, Mandarin and Chiu-chow dialects. To reach this program, call 416-586-5211 or visit www.mountsinai.ca/chinese.

SPECIAL NEEDS

If you have special needs such as wheelchair assistance or Wheel-Trans, or require assistive devices such as a personal TTY (Telecommunications Device for the Deaf), pocket talker or a sign language interpreter, please inform your care provider.

(See also Accessibility for Ontarians with Disabilities).

SURGICAL WAITING ROOM

The Surgical Waiting Room is a comfortable place where friends and family can wait during inpatient procedures and elective surgeries. The volunteer on duty will let staff in the Operating Room area know that someone is waiting for information after your surgery. The Surgical Waiting Room is located in room 351 on the main floor, and is open Monday to Friday 9 a.m. to 4 p.m.

The Day Surgery Waiting Room is located on the 5th floor in Room 560. This is a place where friends and family of day surgery patients can wait during surgery. You may reach this room at ext. 6345. Hours are 8:30 a.m. to 4:30 p.m. Monday to Friday.

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TELEPHONE SERVICES

You may rent a telephone for your room for a total of $15 during your stay. Incoming calls are permitted from 7:30 a.m. to 10 p.m. for all patients except maternity patients who can only receive calls between 4 and 9 p.m. (Instruct callers to dial 416-586-4800 ext. 5900 and then enter your extension, which is listed on your phone.)

Outgoing calls can be made 24 hours a day. You must dial “9” before placing an outgoing call. Long-distance calls must be made collect, by calling card, or through a third-party number. Operators are available to assist you if required.

To place a long distance call, dial: 9 + 0 + area code + number.

For international calls, dial:

9 + 011 + country code + area code + number.

If you are unsure of the number you are trying to reach, a Bell operator will come on the line after 9 + 0 are dialled and will assist you.

If you require a sign language interpreter during your stay, someone can be provided by Ontario Interpreter Services at 416-964-9595 (voice) or 416-964-0023 (TTY).

Our staff would be pleased to arrange this for you through Volunteer Services.

TELEVISIONS

Televisions are available to rent and are located beside most Hospital beds. Each television has a price schedule and a list of available channels attached to it. A service representative from the television company will stop by your room to activate your television and arrange for payment. You can pay by most major credit cards, debit card, cheque or cash.

You may activate the set yourself without waiting for a service representative.

Push the button marked “RENT” on the front of the television to receive the full programming. If you are having any problems with your set please call 416-586-4800 ext. 5399. Personal televisions are not allowed in the Hospital for safety reasons and in consideration of other patients.

TELEVISION CHANNELS

Channel 42, The Parent Channel, provides educational programming for maternity patients on 7th and 10th floors. The programs are free of charge. Patient information is on Channel 38.

The program schedule appears on the television screen 24 hours a day.

VALUABLES (see also Personal Belongings)

The Hospital is not responsible for any valuables or personal property. All valuables brought to the Hospital should be sent home with a relative or friend. It is suggested that a small amount of cash may be kept to purchase small sundry items. Credit cards, large amounts of cash, jewellery and cameras should not be kept in the Hospital. Security can be contacted on a 24-hour basis to place your valuables in safekeeping, if necessary.

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Mount Sinai Hospital Patient Services Guide

VISITOrS

The presence of family and friends enhances and supports patients in their recovery; however, we ask that visitors are kept to a maximum of two per patient. Please be sensitive to the needs and wishes of roommates if you are sharing a room. There are lounges available on most floors for patients and visitors if your roommate is sleeping.

Children under 13 must be accompanied by an adult at all times and must remain in the patient’s room during the visit.

General visiting hours for the Hospital are 2 to 8 p.m., from Monday to Sunday, with the following exceptions: • Psychiatry: 11 a.m. to 9 p.m.

• Maternity Units: 4 to 8 p.m. The primary support person is welcome 24 hours a day and brothers/sisters of the new infant are welcome (accompanied by an adult) in addition to the two visitors.

• Neonatal Intensive Care Unit (NICU): The baby’s parents are welcome 24 hours a day. Visitors should be accompanied by one of the baby’s parents and must be over the age of 16, with the exception of siblings, who must be over the age of two.

• Intensive Care Unit (ICU): 24 hours a day.

Please check with your Unit for the most updated visiting hours. The schedule may change without notice.

Meals for Visitors: Guest trays are available for visitors, and may be requested at the nursing station. Guest trays cost $4 for breakfast, $6 for lunch, and $8 for dinner.

Kosher lunches and dinner are available for $10 per meal.

Infection Control: Visitors should clean their hands every time they enter a patient room. The easiest way to do this is to use the waterless hand rub that is mounted outside each room. One pump provides enough hand rub to spread over all the surfaces of your hands to remove germs. If a family member or friend is ill themselves, particularly if they have a “cold”, vomiting, or diarrhea, they should not visit you in the Hospital. If you are not sure about whether someone should visit, please check with your nurse.

(See also Preventing Infections.) ** Refer to printed instructions.

VOLUNTEER SERVICES

During your stay, you may require the services of one of our volunteers who provide assistance in more than 100 areas throughout the Hospital. These caring and dedicated volunteers are here to make your Hospital experience more pleasant for you and your family. You may welcome a visit, an activity, or a volunteer may help you prepare menus or provide assistance at mealtime. Please ask your nurse to contact Volunteer Services with your special requests. We also have volunteers in the Surgical and ICU Waiting Rooms to give family members access to timely information. Interpreters can also be arranged through Volunteer Services. For more information, please contact 416-586-4800 ext. 8200.

WASHROOMS

Public washrooms are located throughout the Hospital, with three locations on the main floor. Wheelchair-accessible washrooms are located on the main, 4th and 5th floors.

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How to handrub Rub hands for 15 seconds

Apply 1 to 2 pumps of product to palms of dry hands.

3

Rub hands together, palm to palm.

Rub in between and around fingers.

4

Rub back of each hand with palm of other hand.

Rub hands for 15 seconds

5

Rub fingertips of each hand in opposite palm.

6

7

Rub each thumb clasped in opposite hand.

Rub hands until product is dry.

Do not use paper towels.

8

Once dry, your hands are safe.

Catalogue No. CIB-2152924 30M Jan/08 Š Queen’s Printer for Ontario

2

1

JUST CLEAN YOUR HANDS

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Mount Sinai Hospital Patient Services Guide

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Mount Sinai Hospital Patient Services Guide

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Mount Sinai Hospital Patient Services Guide

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feminine , fashionable , natural Let Linea Intima professionally fit you with beautiful Amoena intimate apparel and the latest in post-surgery breast forms.

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Tamara

Toronto 416-780-1726 Andrews at Hazelton Lanes 416-640-9225 Etobicoke 416-245-3633 Unionville 905-947-1744 London 519-850-3633 Oakville 289-291-3388

Reduce the risk of aggressive, violent or injured customers in your bar.

“No more risky business” – Learn how to write bar policies to help keep customers safe. www.nmrb.ca Tel.: 1 800 661-1111

E-mail: saferbars@camh.net

SERVICES

PremierHomecareServices.com · Hospital Sitting · Hourly & Overnight Care · Respite & Palliative Care · Pre & Post Surgery Care · Meal Planning & Preparation · Alzheimer’s & Dementia Care · Homemaking & Companionship · Personal & Bathing Assistance · Transportation & Much More

Call to arrange for your FREE Assessment!

Canadian Owned

Serving you from our offices at:

416.637.2155

102 - 164 Eglinton Ave. East Toronto ON M4P 1G4

416.623.8229

4937A Dundas St. West Toronto ON M9A 1B6

Independently Owned & Operated

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Mount Sinai Hospital Patient Services Guide

Expert assessment, prevention, treatment and post-surgical rehab.

Services include: Active Release Techniques Acupuncture Chiropractic Services Custom Orthotics Foot Care Program Physiotherapy Registered Massage Therapy Personal Training

201105297

Open Monday to Friday, 8 a.m. to 5 p.m.

Call us at 416-619-5546 to set up an appointment. No doctor referral necessary.

Proceeds from the Rehab and Wellbeing Centre benefit Mount Sinai Hospital.

www.mountsinai.ca

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Mount Sinai Hospital Patient Services Guide

www.mountsinai.ca

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• • • • • • • • • •

We Build Relationships With Families

Up to 24 hour care Meal Preparation Errands/Shopping Hygiene Assistance Light Housekeeping Respite Care for Families Palliative & Chronic Care Joyful Companionship Home, Hospital or Nursing Home Support Alzheimer/Dementia/Parkinson/

Diabetes and Cancer Care Provider for Veteran Independent Program Weekends / Holidays Temporary or Long Term Day/Night, Live-In, Live-Out Experienced Caregivers Thoroughly Screened, Bonded & Insured • FREE In-Home Consultation

• • • • •

Select Your Caregiver

416-398-4663

www.seniorhomecarebyangels.com Better care for a better life

Home care designed especially for you OUR CLIENTS SAY it’s the compassion and professionalism of our caregivers that makes the difference – and allows them to live with independence and dignity in the comfort of their own homes. Find out how a personalized care plan can help you or your loved one.

Call today for a FREE Assessment • Nursing • Personal Care • Home Support • Companionship

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• Funding Investigations • Free Assessments • Nurse Supervised Staff • 24 Hour/7 Day Service

416.927.7850 / 1.866.227.3205 www.bayshore.ca

Mount Sinai Hospital Patient Services Guide

www.mountsinai.ca

41

Karine’s Vegan, Gluten Free & All-Day Breakfast village by the grange

109 mccaul st., unit 32

( m c caul &

dundas )

[ t ] 416-591-0863

www . karines . ca

toronto , ontario m 5 t 3 k5

Towards a better future… …integrating people with a developmental disability into the community Are you, or anyone close to you, coping with caring for children or siblings with a developmental disability?

As an established social service agency with a well-deserved reputation for innovation, Reena has met these challenges with unparalleled determination and success.

With a mandate to integrate individuals with developmental disabilities into the broader community, Reena has created a nurturing environment that respects and promotes dignity, individuality, independence, inclusion and freedom of choice, for people of all denominations, within a framework of Jewish culture and values.

Reena provides a full spectrum of services including residential supports, day and evening respite programs, counselling and therapy groups, and community integration and advocacy.

Speak to Reena about our many programs for children, teens, adults and seniors taking place in the cities of Toronto and York Region.

Reena Toby & Henry Battle Developmental Centre 927 Clark Avenue West, Thornhill, ON L4J 8G6 ®

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Tel.: 905-889-6484 • Fax: 905-889-3827 Website: www.reena.org

Mount Sinai Hospital Patient Services Guide

Practice Areas • Car Accidents • Motorcycle Accidents • Head & Brain Injuries • Disability Claims

1-800-567-HURT 24/7 Hotline

Subway Access Ph: 416-256-1600

www.diamondlaw.ca

Home Visits Proud Supporter of the Paraplegic Association

Members of Law Society & Canadian Bar Association Since 1980

www.mountsinai.ca

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New Rexall Drug Store Now Open in Mount Sinai Hospital.

Mount Sinai Hospital, 600 University Ave.

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Mount Sinai Hospital Patient Services Guide

Distinctively Different Senior Living Thorne Mill on Steeles is a one-of-a-kind senior community with superior amenities and services.

We offer a full range of on-site care services for Independent Living, Assisted Living and Memory Care.

For more information call Ann Marie Speller, Marsha Pinkney or Rhona Sandy at 905-731-4300.

THORNE MILL ON STEELES

484 Steeles Avenue West Thornhill, ON L4J 0C7

www.thornemillonsteeles.ca

Everyday Solutions sales • service • rentals

wheelchairs • walkers/rollators • scooters • lift chairs aids to daily living • bathroom safety • stairlifts porch lifts • bedroom safety • mastectomy ide ur w see oction of sele

al rentm s ite

154 Norseman Street, Toronto

•

(416) 237-9654

•

etobicoke.medichair.com

Choose Your Caregiver!

Call us for a complimentary in-home consultation.

Personal Support Workers Nursing Care Respite Care At Home or In Hospital Meal Preparation Errands/Shopping

Joyful Companions Laundry Light Housekeeping Palliative Care Fully Insured Up to 24 hour care

416-483-0070 www.laservices.ca www.mountsinai.ca

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Mental Health Services for Better Living • • • • •

Psychotherapy Hypnotherapy Chronic Pain Counselling PTSD Treatment Immigration and Settlement Counselling • LGBTTIQ Support

• Couples Therapy • Singles and Relationship Coaching • Life Coaching • Vocational Counselling • Divorce and Family Mediation • Parenting Coordination

Fees are geared to individual circumstances Insurance coverage in some instances

GTA & STRATFORD - SERVICES VARY BY LOCATION

www.allofyou.ca

416-735-0103

We are happy to deliver flowers, gift baskets, as well as book orders directly to your room. !ndigospirit is a great resource for your holiday and everyday shopping.

Give us a call today! (416) 979-9428 Indigospirit is located on the main level of Mount Sinai Hospital.

All items may be purchased by credit card over the telephone prior to delivery.

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Partnered with Mount Sinai Hospital to provide you the best in cord blood banking education and cord blood services.

Are You Cord Blood Ready?

Visit us at our Mount Sinai Office: 700 University Avenue, Room 3133 Mon-Thurs: 8:00am - 3:00pm

416.586.4800 ext 4251 or 647.588.2792 Visit Insception.com

Mount Sinai Hospital Patient Services Guide

www.mountsinai.ca

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Located in Baldwin Village Bodega serves up classic French and Mediterranean cuisine.

Prix fixe menus available during lunch and dinner.

Open 7 days a week

30 Baldwin Street 416 977 1287 bodegarestaurant.com

MCCAU EST

EET W

S STR

AGO

416 977 1287 or email

T

A DUND

For reservations please call

L STREE

EET

EY STR

BEVERL

T

TREE

WIN S BALD

info@bodegarestaurant.com

N

Offering a full range of lingerie, swimwear and mastectomy fashion in a boutique atmosphere.

Visit us at www.melmira.com for more information!

416.485.0576

info@melmira.com

3319 Yonge Street Toronto, ON M4N 2L9 Appointments recommended

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Mount Sinai Hospital Patient Services Guide

Personal Injury & Insurance Law, since 1983

Each personal injury case is unique, and requires dedication, professionalism, expertise and a personal, hands-on approach.

If you have suffered injury, we will guide you through every step of the legal process, and ensure you receive the compensation to which you are entitled.

PERSONAL INJURY 路 DISABILITY INSURANCE 路 AUTO ACCIDENTS 路 SLIP & FALL UNSAFE PRODUCTS 路 CHILD INJURIES

Experience you can trust.

Free initial consultation. No fees until settlement.

416 979 1770 tony@tonylafazanis.com www.tonylafazanis.com 180 DUNDAS STREET W., SUITE 1250, TORONTO

www.mountsinai.ca

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Need help now?

RN supervised PSW caregivers. Serving Toronto seniors for over 16 years.

• Free assessment by a Registered Nurse • Competitive rate.

• Registered Nurse supervision included at no additional cost.

Eldercare Home Health

TM

Call: 416 482-8292 TM Trade Mark Eldercare Home Health Inc.

Spring 2012 half pg 6x4375_R3.indd 2

12/30/2011 12:13:01 PM

Not just printing...

We are your full service web design, printing, and custom

publishing company! We produce over 220 publications per year, including patient directories for hospitals across North America, VON Community Health Guides, tour books and many other specialty publications.

Drop in or call us and see what we can do for you!

See this publication and others at

www.patientdirectory.ca and http://issuu.com/willowonline Tel: 613-475-2927 / 800-339-5662 • Fax: 613-475-5331 info@willowpublishing.com • www.willowpublishing.com

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Copying Banner posters Web site design Offset printing Digital printing Logos Business cards Envelopes Letterhead Business forms Brochures Flyers Rack cards Newsletters Binding Booklets Tags Laminating

...and much more!

Mount Sinai Hospital Patient Services Guide

Mount Sinai Hospital serves you!

Nutrition and Food Services Second Cup

Main Lobby Open 7 days a week from 6 a.m. to 9 p.m.

A Pharmacy First.

On The Way CafĂŠ

Main Lobby Open Monday to Friday 8 a.m. to 5:30 p.m.

Tim Hortons

Located on the second floor inside the cafeteria. Open Monday to Friday 6:30 a.m. to 8:30 p.m.

Cafeteria

Visitors are also welcome to visit our cafeteria located on the second floor. Serving fresh food daily Monday to Friday 6:30 a.m. to 8:30 p.m.

Proceeds from our retail food locations benefit mount sinai HosPital.

PANTONE 1655 C (to match 3M orange 3630-44 vinyl) Enjoy the convenience of the new PANTONE 288 C full-service Rexall Pharmacy on the (to match 3M sultan blue 3630-157 vinyl)

main floor of Mount Sinai Hospital.

Open Monday to Friday 8 a.m. to 8 p.m.

Saturday 10 a.m. to 6 p.m.

Sunday 11 a.m. to 6 p.m.

proceeds from the rexall pharmacy benefit mount sinai hospital.

Life begins at Mount Sinai Hospital.

Toronto’s newest state of the art Fertility Centre !

Please visit www.mountsinai.ca/fertility or call 416-586-4748 to learn more.

www.mountsinai.ca

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