Victorian Order of Nurses

Community Health Guide ottawa (Eastern ontario & quÉbec)

www.von.ca

Your source for information about VON Canada programs and services, as well as other services available in the community.

Welcome Message The staff and volunteers of the Ottawa Victorian Order of Nurses (VON) are very pleased to bring to you this Community Health Guide. With this Guide, we intend to provide you with information about our organization, our services offered, and the services available to you in the community. As a not-for-profit, charitable home and community care organization, VON Ottawa is grateful for the support of the Ottawa community. The visible and tangible support received from clients, community groups, government, and businesses is deeply appreciated as it enables us to fulfill our mission of delivering quality services to the community. A special thank-you to our community supporters for making this guide possible. We also extend thanks to Willow Publishing for helping us to complete this project. Sincerely, Elizabeth Loftus District Executive Director

Contents About the Victorian Order of Nurses.........................................

3 Our Vision and Mission.................... 3 Our Core Values and Philosophy...... 4 Our History - A Century of Caring.... 5 Programs and Services ..................... 6 Community Health Promotion.......... 8 Community Service Index............. 10 Community Advertisers Index........ 11 ~ For more information regarding any of our programs or services, please contact:

VON Ottawa 2315 St. Laurent Blvd., Suite 100 Ottawa, Ontario K1G 4J8 Phone: (613) 288-3477

www.von.ca

VON4you.Ottawa@von.ca

About the Victorian Order of Nurses At the Victorian Order of Nurses (VON), we believe in treating the whole person, not just their health condition. VON offers a variety of home nursing care, personal support, and community services to enhance each client’s quality of life by providing them with the personal assistance and support needed to make them comfortable in their own home. We’ve been doing so for more than 115 years. VON Canada is Canada’s largest, national, not-for-profit, charitable home and community care organization, dedicated to home and community care. VON is a national health organization and registered charity with a long history of quality care in the Ottawa community. We take pride in caring for our clients. VON staff provides the services you need in the comfort of your home.

Our Mission and Vision VISION: At VON, Health Starts at Home VON will be Canada’s leading charitable organization addressing community health and social needs.

MISSION:

To work in partnership with Canadians for a healthier society. VON, a charity guided by the principles of primary health care, works in partnership with Canadians for a healthier society through: • Leadership in community-based care. • Delivery of innovative comprehensive health and social services. • Influence in the development of health and social policies.

Community Health Guide

3

Our Core Values and Philosophy Our Core Values Caring for residents of Ottawa with…

Respect

Participation

Responsiveness

Courage

VON has a long history of care excellence and pride in our work. We take pride in caring for our clients. VON staff provide the services you need in the comfort of your home. We treat you and your home with respect, and ensure treatment areas are clean, safe and tidy. VON is responsive. VON is equipped to accept referrals by phone, fax or email.

Our Philosophy VON addresses the health needs of people in Ottawa and surrounding areas through services provided by nurses, other health professionals, support service workers and volunteers. As a major provider of nursing and other services in the home and community.

VON believes that:

4

• Individuals have primary responsibility for their own health. • The value and dignity of human life is respected. • Access to comprehensive, compassionate, family and community-centered health care is the right of all individuals regardless of their ability to pay. • Volunteers make a valuable contribution by extending and complementing the services provided by health professionals. • Community health services of assured quality are essential. www.von.ca

Our History A Century of Caring For over 100 years, VON has pioneered health services in Canada. We have a proud tradition of often being the first to identify emerging health and social needs, and then providing innovative services that meet those needs. That’s the way it’s been since the founding of the Victorian Order of Nurses for Canada. VON’s first 12 nurses were admitted to the order at a ceremony in November 1897 - a month before Queen Victoria granted the organization its royal charter. Today’s VON delivers its more than 75 different programs and services through 53 local sites staffed by 4,500 health care workers, and by a dedicated army of over 9,000 community volunteers. VON continues to be a dynamic and responsive community-based organization. We work with local people in the community to help identify health care needs and develop appropriate services.

Community Health Guide

5

Programs and Services Trained VON staff provide high quality care and support to individuals, their families and caregivers in their homes. Care and services tailored to meet your needs include:

Visiting Nursing VON nurses develop care plans specific to individual care needs. Our team of professional Registered Nurses and Registered Practical Nurses can provide; • physical assessments • nursing care • medication monitoring • wellness monitoring • rehabilitation therapy • education and counselling to individuals and their families

Our team of Professional Registered Nurses and Registered Practical Nurses provide a broad scope of nursing services in client homes. Individuals can receive physical assessments, wound care, intravenous therapy, medical treatments or other prescribed therapies.

6

www.von.ca

Clients and/or their family caregivers can also receive specialized education and counseling about illness and disease and/or prescribed treatments. VON Ottawa staff identifies client needs and organizes formal and informal resources to assist those in need to remain independent in the community.

Home Health Nursing brings the expertise of Registered Practical Nurses to the home. Available for a minimum of three hours, the shift nursing is an alternative to institutional care. The care work is paid for on an hourly basis, on contract with the individual or family caregiver.

Personal Support Care VON helps individuals and families with routine tasks such as laundry, grocery shopping, or making meals. Home support workers also provide companionship and/or personal care. A Nurse assesses and supervises the care provided by Registered Personal Support Workers (PSW). Minimum three hour service requirement. Other duties may be negotiated as required. Care assessed and supervised by a Registered Nurse and provided by Registered Personal Support Workers (PSW).

Foot Care Victorian Order of Nurses has been providing basic and advanced foot care to clients across Canada for decades. Regulated professionals ( RPN’s/ RN’s) who deliver the service possess special certification in basic and advanced foot care education.

Foot care services include: • Medication, general health, gait and footwear review • Comprehensive assessment of feet and lower limbs, monofilament testing • Early detection and intervention of foot care problems • Referrals to podiatrists, chiropodists or others as applicable • Cutting, trimming and filing of finger and toe nails • Treatment of in grown , fungal, brittle nails, corns and calluses • Continuity of foot care provider

Community Health Guide

7

Community Health Promotion VON is a trusted wellness provider delivering clinically sound nursing services to organizations in the community. Services provided by highly –educated nurses and committed staff work with you to provide services when you need them. VON is accredited by Accreditation Canada, ensuring that quality is consistent across all areas served.

Wellness and Health Promotion Clinics Held in public places, such as pharmacies or community events, VON Wellness and Health Promotion clinics offer clients screening tests and assessment of cholesterol, blood pressure, body-mass index and other indicators of potential health problems. Individual counselling focuses on education and raising awareness on topics such as heart health, diabetes, asthma, allergies and osteoporosis.

Workplace Wellness Clinics Offered either as half-day or “lunch and learn” sessions, these clinics take screening, counselling and health education to the workplace. They can be tailored to address the health need of organizations, and include topics such as smoking cessation, women’s health, stress management, healthy eating and physical activity. VON Workplace Wellness program consists of a biometric screening clinic conducted by VON nurses at the place of business. Each participant receives five

8

www.von.ca

key biometric measures along with a confidential results consultation and record. Employees are provided access to a top-quality online health risk appraisal (HRA) and comprehensive wellness portal for ongoing education, support and activity. Employers receive a non-confidential aggregate report to further inform their wellness program analysis and priority setting. Additionally, VON will set up and run a seasonal flu clinic or deliver a face-to-face Wellness Workshop to further promote good health and prevent illness.

Seasonal Flu Immunization Clinics VON Ottawa administers an annual flu clinic campaign to offer employers benefits such as the protection of employee health, reduced employee absenteeism, and increased employee morale and job satisfaction. Approximately 7.5 million workdays are lost to the flu in Canada annually.

Pre-Travel VON Ottawa is currently reviewing opportunities to build a Pre-Travel Program. VON Pre-Travel Clinic services will provide preliminary travel region consultations, education regarding health risks of travel destination, administration of itinerary appropriate vaccines, and vaccine records. Vaccines will be available for adults and children administered by Registered Nurses.

Community Support through Neighbours Helping Neighbours VON Ottawa’s Community Support through Neighbours Helping Neighbours program is a training program to help people develop a comfort level to help out in the community. The program encourages neighbours to offer simple acts of support that are meaningful and valuable in their community.

Community Health Guide

9

Community Service Index VON Ottawa/Eastern Ontario We are here to serve you. To find out more about our programs, services and fees, please contact us. www.VON.ca VON4you.Ottawa@von.ca 613-233-8825 ext. 2404 VON Caregiver Connect Canada’s trusted source for caregiver information. Caregiver-connect.ca is for caregivers everywhere who provide hands-on care, assistance and emotional support to family members or friends who need them. www.caregiver-connect.ca

Ottawa Resources City of Ottawa Services including community and social services, health and safety, recreation, seniors www.ottawa.ca Contact the City of Ottawa at 3-1-1 for any city service requests Ottawa Community Support Coalition (OCSC) www.communitysupportottawa.ca 613-688-1768 The Ottawa Community Support Coalition is a multi-agency network of member organizations that deliver community support services throughout urban and rural Ottawa to older adults and adults with physical disabilities

10

to help them maintain health and independence at home in their own communities.

Regional Resources – Eastern Ontario Community Information Centre of Ottawa and 2-1-1 Eastern Ontario Region www.cominfo-ottawa.org By phone, dial 2-1-1 or 613-241-INFO (4636) The Community Information Centre of Ottawa is a non-profit, bilingual organization that helps to connect people through multilingual mediated access to community, social, health and government services in their community. Champlain Community Care Access Centre (CCAC) www.ccac-ont.ca Your Community Care Access Centre (CCAC) connects you with the care you need, at home and in your community: Some of the services include: Care in Your Home, Care in Your Community and Long Term Care Options. www.champlainhealthline.ca

www.von.ca

Community Advertisers Index The Victorian Order of Nurses are extremely grateful to all contributing advertisers, without whose support this guide would not have been possible.

Accommodations The Cartier Place Suite Hotel & Residences.........................................14

Adult Day Program Harmer House....................................................................................12

Funeral Home Whelen Funeral Home.......................................................................14

Home Health Medical Equipment & Supplies Shoppers HomeHealthCare................................................................16

Medical Equipment & Supplies Canada Care Medical Inc....................................................................12

Orthotics Grundy & Associates...........................................................................14

Pharmacies Shoppers Drug Mart...........................................................................15

Retirement Residences Revera Retirement Living Colonel By................................................................................. 17 Hunt Club Manor......................................................................17 Landmark Court.........................................................................17 The Edinburgh...........................................................................17 The Westwood..........................................................................13 Symphony Senior Living......................................................................18

Seniors Services Harmer House....................................................................................12

Sleep Clinic MedFlex.............................................................................................14

Community Health Guide

11

“Ottawa’s number one vendor of home health, mobility and medical products.” SaleS

Service

Ottawa–centre 1644 Bank Street Ottawa, On PhOne : 613-234-1222 Fax : 613-731-4135

r e n ta l S Ottawa HOSpital General campuS 501 Smyth rd Ottawa, On PhOne : 613-737-8844 Fax : 613-737-8215

613-234-1222 www.canadacaremedical.com

Improve circulation to your legs and feet, help maintain muscle strength, flexibility and promote healthy bones by exercising regularly.

We are... The Outreach Program is a social recreational program designed to optimize an individual’s functional abilities and level of independence, meanwhile enabling them to remain in their home and community as long as possible. We provide: Stimulating activities in a spacious and homey environment Daily exercise Nutritious meals and snacks Respite and ongoing support for caregivers Programs Offered—Monday to Friday from 9:30am to 2:30pm For more information about our program or to arrange a visit please call Jessica Podpallock at : (613) 726-8882 x223

12

everything

print& deslgn See this publication and more at

www.patientdirectory.ca ...if you can THINK it, we can INK it! Tel.: 613-475-2927 • 800-339-5662 15681 Hwy 2, Box 1599 • Brighton, ON K0K 1H0 info@willowpublishing.com • www.willowpublishing.com

www.von.ca

Change Your Address, Not Your Life

You like your life just the way it is. So isn’t it comforting to know that you can keep doing the everyday things you enjoy when you live at a Revera Retirement Community? Here you can live your life, your way. It is all about choice at The Westwood. Live your life as you choose. • Modern independent & assisted retirement living facilities • Memory care accommodations available • Three meals daily with menu options • Signature fitness, recreation & leisure programs • Caring & qualified staff • Immediate respite & short term stays

The Westwood Retirement Living 2374 Carling Ave Ottawa, ON K2B 7G5

613-820-7333 reveraliving.com

Call about a complimentary meal and tour today!

Community Health Guide

Working together to overcome ageism. Visit AgeIsMore.com

13

Independent, family owned and operated, in the heart of Ottawa, since 1925 Offering personal attention and professional care, with dignity, comfort and high standards in intimate, updated facilities

Sean Copeland

4th generation funeral director, invites you to call should you have any questions or require more information. • Specialized medical • Lowest prices on replacement professionals in the treatment of CPAP products Obstructive Sleep Apnea (OSA) • OHIP & Insurance plan coverage • Wide range of CPAP products, • Free trials with no obligation to machines, and accessories from purchase any equipment all major manufacturers

515 C OO PER STREET | 613-233-1 488

If you have been diagnosed with sleep apnea,

we can help!

Wide range of masks & CPaP maChines Machines financed by OHIP & insurance coverage Our prices are the lowest!

Ask about our

Fit Guarantee ProGram

1105 Carling Ave., Suite 102, Ottawa, ON K1Y 4G5 Phone: 613-729-CPAP (2727) • Fax: 613-729-2724

www.cpapottawa.com

14

• • • • • •

Certified Orthotist Custom Bracing Custom Foot Supports Extra Depth Footwear ADP & WSIB Vendor Canadian Board for Certification of Prosthetists and Orthotists • Over 30 years of experience • Free Parking

1014 Maitland Ottawa ON K2C 2B6 Tel: (613) 725-3415 Fax: (613) 725-3510 www.grundyorthotics.on.ca

www.von.ca

3080 Carling Ave, Ottawa, ON K2B 7K2 (p) 613-820-5350 • (f) 613-820-4472 Open 8am - Midnight 7 days a week! Free prescription delivery Medication reviews • Flu shots Post office • Digital photo lab.

1460 Richmond Rd, Ottawa, ON K2B 6S1 (p) 613-596-0509 • (f) 613-596-2936 Free delivery We bill sunlife public service for your prescriptions We Blister your medications in weekly packs Free diabetes monitor training

1469 Merivale Rd (at Baseline), Ottawa, ON K2E 5N9 (p) 613-224-7270 • (f) 613-224-4347

Open 8am - Midnight 7 days a week Free prescription delivery Post office • Digital photo lab • Beauty boutique • easypix Online Pickup Location • Free prescription delivery • Medication reviews without appointment • Free blistering your medications in weekly packs • Free diabetes monitor training

BARREIRO PHARMACIES LTD. 1821 Robertson Rd, Nepean, ON K2H 8X3 (p) 613-828-4487 • (f) 613-828-6641

• Open 8am - 10pm 7 days a week • easypix Online Pickup Location • Free prescription delivery • Medication reviews • We blister your medications in weekly packs • Free diabetes monitor training • Beauty Boutique

Community Health Guide

15

Your Independence,

Our Solutions

Shoppers Home Health Care is your source for a full range of quality self care products, backed by discreet, effective advice and service. From a full range of skin care, first aid, wound care, ostomy and incontinence supplies, we can help you select the right products to meet your personal requirements.

420 Hazeldean Road Kanata, Ontario 613-831-6505

16

Westgate Shopping Centre 1309 Carling Avenue Ottawa, Ontario 613-725-0608

Fallingbrook Plaza 1675 Tenth Line Road Orleans, Ontario 613-834-3070 Open Monday - Saturday

www.von.ca

Change Your Address, Not Your Life

• Newly renovated independent & assisted retirement living • Memory care accommodations available • Three meals daily with menu options • Signature fitness, recreation & leisure programs • Caring & qualified staff • Immediate respite & short term stays

Colonel By 43 Aylmer Ave

613-730-2002

Hunt Club Manor 1351 Hunt Club Rd

613-733-4776

Landmark Court 140 Darlington Private

613-526-4533

The Edinburgh 10 Vaughan St

Call about a complimentary meal and tour today!

613-747-2233

14441 05.14

You like your life just the way it is. So isn’t it comforting to know that you can keep doing the everyday things you enjoy when you live at a Revera Retirement Community? Here you can live your life, your way.

reveraliving.com Working together to overcome ageism. Visit AgeIsMore.com

Community Health Guide

17

Recuperate with confidence. When you’re recuperating from illness or surgery, you want to know you’re in the best hands possible. Symphony Senior Living communities combine the professional healthcare support you need with rejuvenating ambiance and first-rate hospitality services. At Symphony, your care plan is individualized to your needs – and the healthcare services are extensive. The bonus is delicious meals, housekeeping & laundry service and a recreation program to keep you involved and entertained as you regain your health. With six beautiful locations in the Ottawa area, Symphony can also offer the permanent independent, assisted living or memory care lifestyle you’re searching for. Recuperate in “Symphony style”. Call today for more information. Our staff can immediately meet with you at the hospital or in your own home. Symphony Kanata (613) 591-3991 • 27 Weaver Crescent, Kanata Symphony Orléans (613) 837-1100 • 6419 Lumberman Way, Orléans Symphony Palisades - Glebe (613) 565-5212 • 480 Metcalfe Street, Ottawa Symphony Redwoods - Ottawa West (613) 356-4448 • 2604 Draper Avenue, Ottawa Carleton Place Terrace (613) 253-7360 • 6 Arthur Street, Carleton Place

1617

www.SymphonySeniorLiving.com Independent Living • Assisted Living • Memory Care • Respite • Trial Stays

18

www.von.ca

Your Health Care - Be Involved

www.oha.com/patientsafetytips

Community Health Guide

19

VON Ottawa 110 Argyle Avenue Ottawa, Ontario K2P 1B4 Phone: (613) 233-5694 ext. 2404

www.von.ca

ON4you.Ottawa@von.ca