Huron Perth Healthcare Alliance St. Marys Memorial Hospital Patient & Family Handbook

Patient & Family Handbook

St. Marys Memorial Hospital

www.hpha.ca @hpha_news This directory is yours to keep.

Please take this home.

UPDATED SEPTEMBER 2017

THIS IS MORE THAN A CAUSE, THIS IS FOR

We’ve done it! But our work continues…

Thanks to our community’s generosity, our first-ever capital campaign has surpassed its $5 million goal. So far, these funds have made your stay more comfortable and efficient via improvements like a new workstation for nurses and doctors, a new jet tub and lift, and a redesigned family lounge.

We hope you don’t have to return to the hospital often -- but know that if you do, you’ll see and experience enhancements each time.

We’re excited to see these funds put into action, but we also know that improving local, primary healthcare is a continuous need.

No one wants to stay in the hospital longer than necessary. Help the St. Marys Memorial Hospital Foundation make your stay as comfortable as possible by contributing to our ongoing efforts to improve this facility. Healthcare hits home for all of us; if not you, then certainly someone you know.

The St. Marys Memorial Hospital Foundation wishes to thank you for your continued support. Please consider contributing to the ongoing needs of our community’s health and well-being.

519-284-1332 x 3450 |info@someoneIKnow.ca www.someoneIKnow.ca

This handbook will provide you with the basic information you will need during your stay at any of our hospitals.

Welcome

Welcome to the Huron Perth Healthcare Alliance

At the Huron Perth Healthcare Alliance (HPHA) we pride ourselves on providing each patient with the very best of care – effective, efficient and compassionate care delivered by physicians, nurses and other caregivers.

We continue to build a culture where patients and families have a voice in their care, and each and every staff member takes responsibility and active steps to enhance the patient’s experience.

Your patient care unit is managed by a patient care Director/Manager, a Medical Program Director and an experienced multi-disciplinary team of health care professionals who work together to deliver quality care. Various members of the team may be involved in your care depending on your needs and wishes.

We will work with you and your family to develop a care plan to meet your individual goals for recovery and to outline a discharge plan that helps with your successful transition back to the community. As a member of the healthcare team, you will share in the decision-making about your care and we will provide support and answer questions so that your decision is informed.

If there are things you don’t understand or that worry you, or if you have a concern or suggestion for improvement of your care we want to know. We encourage you to first speak directly to a member of your care team or manager of the patient care area. You can also fill out a Patient Experience Survey. These surveys are available to you on your discharge and are also available online at www.hpha.ca. We encourage all patients to complete this survey and to share your health care stories so that we can communicate results to physicians and staff involved your care. Your story also helps us to identify opportunities for improvement.

We thank you in advance for your valuable feedback.

Sincerely, Andrew Williams, B. Sc. (Hon), MHSA, CHE President & Chief Executive Officer 1

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Welcome

Table of Contents Welcome President & CEO Welcome

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HPHA Hospital Sites & Services Patient Declaration of Values

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Ask, Listen, Talk

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Your Hospital Stay Accessibility for People with Disabilities Communications • Bedside Whiteboard • Social Media & Photos/Videos/Audio Recordings • Telephone • Wireless Devices • Wireless Internet Consent Family Involvement Huddles Patient Food Services Personal Belongings Pet (Animal) Visits Photo I.D. Privacy Respectful Workplace Spiritual Care Television Uniforms Visiting Guidelines Washrooms

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Patient & Family Feedback Patient & Family Experience Feedback Survey Questions / Concerns Contact the Patient Experience Office Patient Experience Process: Feedback Patient Safety Falls Prevention

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Hand Washing Isolation Precautions Medication Safety

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Patient Identification Preventing Deep Vein Thrombosis (Blood Clots) 7 Preventing Pressure Injuries 8 Scents & Flowers 8 Smoke-Free Alliance 8 Leaving the Hospital 8 Additional Costs 9 SWLHIN Home & Community Care 9 Discharge Planning 9 Home Oxygen & Respiratory Services 9 Transportation 9 Volunteering at HPHA 9 Volunteers 10 Patient Partners 10 11 11

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Please note the information presented here may be subject to change.

Contact any of our sites toll free by calling 1-888-275-1102.

All HPHA hospitals have free Wi-Fi – see page 7 for more details!

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Welcome

HPHA Hospital Sites & Services The HPHA consists of the following four hospitals:

Clinton Public Hospital

98 Shipley St., Clinton, ON N0M 1L0 Tel: 519-482-3440 Auxiliary Gift Shop – First Floor – North Wing, Hours of operation are posted Sixty-Two West Cafe – Basement, Mon to Fri: 11:30 am to 1:00 pm, 24-Hour Food & Beverage Vending is available

Parking is available on the streets around the hospital, as well as in the parking lot behind the hospital which can be accessed from Shipley St. Parking is free of charge.

St. Marys Memorial Hospital 267 Queen St. W., PO Box 940 St. Marys, ON N4X 1B6 Tel: 519-284-1330 ATM – Main Lobby Auxiliary Gift Shop – Main Level – Lobby, Hours of operation are posted Cafeteria – Main Level – North Wing, Mon to Fri: 9:45 am to 1:00 pm, 24-Hour Food & Beverage Vending is available

Parking is available off Salina St. and Markham St. Parking is free of charge.

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Welcome

Seaforth Community Hospital 24 Centennial Dr., PO Box 99 Seaforth, ON N0K 1W0 Tel: 519-527-8404

Auxiliary Gift Shop – Main Level, Mon to Fri: Hours of operation are posted Silver Creek Café – Lower Level, Mon to Fri: 11:30 am to 1:00 pm, 24-Hour Food & Beverage Vending is available

Parking is available in the hospital parking lots located at the front and rear of the hospital and near the Main Entrance. Parking is free of charge.

Stratford General Hospital

46 General Hospital Dr., Stratford, ON N5A 2Y6 Tel: 519-272-8210 ATM – Main Lobby at Entrance to West Building or Emergency Department Volunteers of SGH Coffee Shop - Main Building – Lobby, Hours of operation are posted Volunteers of SGH Gift Shop - Main Building – Lobby, Hours of operation are posted West Side Café – West Building – Basement, Mon to Fri: 8:15 am to 2:00 pm 24-Hour Food & Beverage Vending - West Side Café, Emergency Department and East Building – Level 2 Lobby

Paid parking is available in Lot A off of Cambria St with additional parking in Lot E off of West Gore St. Paid parking is also available in Lots K & L off of John St. Emergency Parking is available in Lot G off of Cambria St. Stratford Parking Rates (Please note parking rates are subject to change): $5.00 upon exit, in coins only Please note a number of parking discounts for frequent visitors and patients are available. Please contact the Accounts Receivable / Cashier Office in the West Building for current pricing.

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Welcome

Patient Declaration of Values As a patient or client, I have a right to the best care the organization can deliver.

As a patient or client, I value that…

• I have access to the care I need when I need it.

• I am provided with safe, high quality, timely, evidence-based care and services by qualified, competent, highly skilled health professionals that focus on my whole being – mind, body and spirit.

• My family, caregivers and I are treated with respect, fairness and compassion.

• I can actively be a part of my health care, including asking questions, accessing my personal health record, making decisions and understanding the role I play in my own care.

• I am given reliable, current information about my health care condition, including proposed courses of care as well as options so that I can make informed decisions.

• I will be referred to other institutions and/or health professionals for the service and/or provider expertise I need.

• My confidentiality, privacy and decision making are respected.

• There is a way for me to express my opinions about my health care experience in order to identify both areas of strength and opportunities for improvement, and know that the organization will review my opinions in a timely manner, and utilize the information as part of their quality improvement process.

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Welcome

Ask, Listen & Talk Good health care starts with good communication. We encourage you to ask questions and let us know about your concerns.

Ask • Before you meet with your doctor or health care provider, it may be helpful to write down all of the questions you want to ask. Feel free to ask lots of questions until you feel like you understand everything.

Consider questions such as: o What is my main problem? o What are my treatment options? o Why is what you are suggesting/recommending important? o What are my alternatives?

• If you are given medications, please feel free to ask questions of your care team, such as: o How will these medications help me? o What are the possible side effects? o How and when should I take this medicine? o Are there special directions?

Listen • Please don’t be shy. If you don’t understand something or if you miss anything, ask for it to be repeated or explained until you do understand.

• If you feel like you’re getting a lot of information at once, ask a friend or family member to be with you when you talk to your health care team.

They can help listen and write down important information for you. On pages 18 to 20 there is space for your notes.

Talk • Make sure your health care team knows about any symptoms you may have.

• Make sure your doctor knows your health and family history.

• If something doesn’t seem right, it’s important you tell a member of your health care team.

• It’s our responsibility to help protect your privacy. If you have specific information that you don’t wish shared, please speak with a member of your care team to let them know.

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Your Hospital Stay

Your Hospital Stay To make sure your time in the hospital is as comfortable as possible, here is some information that may be helpful: Accessibility for People with Disabilities - All patients need to be able to access the services that they require. Please ask your nurse or therapy staff if you have questions regarding assistive devices, use of service animals and support people, notices of service disruption, training of staff and volunteers and our process to provide feedback. If you need the information provided in this guide in another format, please tell one of your health care team members what you require and we will work with you to meet your needs.

Communications Bedside Whiteboard - Whiteboards communicate care plans to health care providers, patients and families. Additional information, such as our Discharge Letter and Home First information are attached to your whiteboard to assist with our goal that all patients receive the ‘right care’ in the ‘right location’.

Social Media & Photos/Videos/Audio Recordings – Social Media sites like Facebook, Twitter, and Instagram are a great way to keep connected to your family and friends. For the comfort and privacy of other patients and staff, please don’t take or share pictures, videos or audio recordings without their permission.

Telephone – You may arrange to have a telephone at your bedside if you wish. Please note there is a cost involved and you will be required to provide a signature for authorization. Public pay phones are available. You may wish to bring a prepaid long distance telephone card.

Wireless Devices (Cell Phones, Laptops & Tablets) – These can be safely used in the main lobbies, cafeterias, hallways and most patient and visitor waiting rooms. Devices must be turned off in the following highly sensitive patient care areas: Critical Care, Special Care Nursery, Delivery Room, Operating Rooms, and in the Emergency Department.

Wireless Internet - Free Wi-Fi is available for patients and visitors who have their own laptop or Wi-Fi enabled device at any HPHA site. Connect to the “HPHAGuest” wireless network then open your Internet browser and read and accept the “Terms of Use”.

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Your Hospital Stay

Consent You will be asked to sign a consent form for certain tests, procedures and treatments. It is important that you understand the procedure and any benefits, risks or side effects. You have the right to choose to continue or stop any treatment or request a second opinion. Before giving consent you may want to ask: • Are there other treatment options?

• What happens if I don’t consent to the treatment?

Please tell your physician or nurse the name of your Substitute Decision Maker (SDM), and if you have an Advance Care Plan. Your SDM is the person who you have identified as the one to make decisions on your behalf based on your prior expressed wishes should you not be able to do so. An Advance Care Plan is your expressed wishes regarding future care and treatment.

Family Involvement Family is defined by the patient and is not restricted to relatives. We support families’ participation in patients’ recovery and treatment. A meeting with family members and the healthcare team will be arranged when necessary. It is recommended that you identify one individual to serve as the primary contact or spokesperson for your family. Appointing a spokesperson ensures that all members of the family receive the same information.

Huddles Staff on your patient care unit meet regularly to discuss ways to improve our processes. These meetings are called huddles. Patients and their families are welcome to participate at the huddle or to share ideas for improvements with members of the health care team.

Patient Food Services Nutrition is an important part of healing. Nutrition and Food Services prepares a meal tray, on the unit, based on the diet ordered by your doctor. You will be provided with a balanced and nutritious meal that accommodates a wide variety of diets.

• If you are on a special diet or have food allergies or intolerances, please inform your nurse as soon as you arrive at the hospital.

• If you have any nutrition concerns, your care provider will arrange to have someone from Nutrition and Food Services visit you.

• Family and/or visitors may purchase a meal tray at the time of patient meal service.

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Pet (Animal) Visits Service animals and pets (cat or dog) are allowed. The request for pet visitation must be directed to the Manager of the Patient Care Unit or his/her delegate to determine the appropriateness, time, place and length of visit.

Your Hospital Stay

Personal Belongings You are encouraged to leave money and valuables at home. We know that you’ll need to have personal items such as clothing and support aids with you (for example, eyeglasses, contact lenses, dentures, hearing and mobility aids). HPHA does not assume responsibility for these items if they are damaged or go missing.

Photo I.D. All staff are required to wear a photo I.D. badge that includes their name, title and unit/department.

Privacy HPHA is committed to protecting the privacy of personal health information and places the highest value on openness, transparency and accountability.

For more information about privacy and access, refer to our Personal Health Information Privacy: It’s Your Right and Our Obligation notices posted in patient care areas or visit our website.

Respectful Workplace HPHA is committed to communicating with you in a respectful, professional and polite manner. We expect the same courtesy from you.

• We understand that the situations or issues that you are dealing with may be stressful. However, we will not accept abusive behaviour or communications towards our staff. This includes threats, verbal harassment, sexual harassment, intimidation, yelling or screaming, or obscene, racist or discriminatory remarks.

• HPHA is required by law to protect staff from abusive behaviour.

Repeated behaviour of this kind may result in HPHA communicating with you only in writing or otherwise restricting entry to our hospitals as deemed appropriate.

Spiritual Care The HPHA chaplain is available to provide or to assist you in accessing spiritual support during your hospital stay. During the admission process, you will be asked your religion. Unless you notify us otherwise, your name, room number and faith tradition will be included on the patient list available to community clergy/spiritual care providers. Patients and their families are 9

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Your Hospital Stay

encouraged to contact the HPHA chaplain, their own clergy/spiritual care provider, or visiting clergy/spiritual care providers for spiritual care needs.

Chapel/Quiet Rooms are available at all sites. The chaplain can be reached at 519-272-8210 Extension 2678 or 1-888-275-1102 Extension 2678.

Television Bedside televisions are available at a daily rental fee. A credit card is required for payment.

Uniforms Staff who provide direct bedside care wear colour-coded uniforms. The chart below lists the professions and colours.

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Washrooms To prevent the spread of infection, visitors and family members should not use patient washrooms. Staff can direct visitors to public washrooms.

Your Hospital Stay

Visiting Guidelines Families and other partners in care are welcome 24 hours a day according to patient preference, condition and care needs. Please check with the unit staff about best visiting times for the patient.

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Patient & Family Feedback

Patient & Family Feedback Patient & Family Experience Feedback Survey The Patient Experience Feedback process at HPHA provides patients and their family members with a chance to provide compliments or discuss questions and concerns. We appreciate receiving feedback so that we can better understand your care experience. We encourage you to complete our Patient & Family Experience Feedback survey that is available upon discharge and also available on our website. Please note that you may have the chance to complete a survey before you leave the hospital with the assistance of a volunteer.

What if I have a question or concern about treatment?

As a first step, we suggest you speak with your care provider or ask to speak with the Team Leader or Unit Manager. If you feel your question or concern requires further attention, we invite you to contact our Patient Experience Office.

How to Contact the Patient Experience Office • Tel: 519-272-8210 Extension 2737 or 1-888-275-1102 Extension 2737 • Email: patientexperience@hpha.ca • Mail: 46 General Hospital Drive, Stratford, ON N5A 2Y6 Patient Experience Process: Feedback 1. Once we receive your concern, we will contact you to make sure that we clearly understand all of your concerns within 1 to 3 business days.

2. Your concern will be forwarded to the appropriate member of your care team for review.

3. You can expect to be contacted by a member of the care team within 5 business days regarding the status of your concern.

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Patient Safety

Patient Safety Falls Prevention You will have a falls assessment completed upon admission to the hospital. If you have been identified as a high risk for falls, you will be required to wear a yellow wristband and a falls risk sign will be placed at the bedside to alert other care providers of this risk. Additional ways to prevent falls will be included in your care plan.

You and your family can reduce your risk of a fall by: • Telling your health care team if you have had a fall in the past.

• Wearing proper non-skid/non-slip supportive footwear with rubber soles. (Do not walk around your room wearing only stockings or socks!)

• Making sure that your clothing fits properly and doesn’t drag on the floor.

• Ensuring that your call bell is within your reach to call for assistance.

• Using the call bell to request help and waiting for assistance to go to the bathroom safely, to move from bed to chair and/or to get out of bed when this has been requested of you.

• Keeping personal items such as the phone within easy reach.

• Telling your health care team member if you usually need to go to the bathroom often, in a hurry or if you normally go to the bathroom during the night.

• Not leaning on bedside tables, furniture, IV poles and other hospital items as these are often on wheels.

• Wearing your glasses and hearing aids.

• Using your walker or cane, if needed, for walking and moving about your room.

• Using the handrails and grab bars located in each of the rooms if you do not require the use of a walker or cane.

Families/friends should notify a health care team member if the patient has difficulty with memory or concentration.

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Patient Safety

Hand Washing Clean hands are one of the best ways to stop the spread of germs that can cause infection and illness. Hand sanitizer stations are located in all main lobbies, on patient care units and outside and inside patient rooms. Please tell a staff member if a hand sanitizer pump is not working. Feel free to ask everyone who enters your room to clean their hands if you don’t see them do so.

Isolation Precautions Patients may be placed in isolation for many reasons, including: • symptoms of influenza such as a cough and fever • contact with an infectious disease or organism • diarrhea and/or vomiting • history of having an antibiotic-resistant organism such as MRSA Patients may be placed in isolation for some or all of their stay. When a patient is in isolation, signs are placed at the entrance to the patient room and all who enter must follow the necessary precautions according to the sign.

This may include wearing personal protective equipment such as a gown, gloves, mask and eye protection. Personal protective equipment is removed before leaving the room.

Medication Safety Medications play a vital role in your medical treatment and healing process. It is very important that your health care provider is aware of all medications (including prescription, non-prescription, traditional, holistic, herbal, vitamins and supplements) you are taking to help us provide you with the best care.

While in hospital your home medication list is compared to hospital medications to alert your health care team to any possible interactions or missed medications. This process is called Medication Reconciliation and is completed each time you move from one service area to another.

Upon your discharge we will again compare your hospital medications to your home medication list. We will provide you with an updated list of medications to continue upon your return home and tell you which medications must be stopped and discarded.

In an effort to reduce potential medication errors it is asked that patients/visitors do not disturb nurses when they are preparing or 14

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Patient Identification Upon your admission an ID band containing your specific personal identification information will be applied to your wrist. Please tell a staff member immediately if any of this information is wrong. For your safety, we will check or scan your ID band and ask you to confirm your identity many times during your visit, for example before you receive medications and before tests and/or procedures.

Patient Safety

administering medication. Please direct questions to another staff member if possible.

Preventing Deep Vein Thrombosis (Blood Clots) Deep vein thrombosis (DVT) is a blood clot that forms in a deep vein, often in the calf or thigh. The clot can partially or completely block blood flow and damage blood vessels. If a blood clot breaks free, it can travel to the lungs and cause pulmonary embolus, which can be serious.

There are things you can do to prevent DVT. Your doctor and nurse will work with you to determine the DVT prevention methods that are right for you.

• Exercising your lower leg muscles is important especially when you sit for long periods of time as it decreases the pooling of blood in your legs. Try and do exercises like toe lifts and ankle rotations several times a day. If you’ve had surgery it is important to move as soon as possible and as prescribed by your doctor.

• Your doctor may prescribe elastic compression stockings to help prevent DVT. Preventing Pressure Injuries Pressure injuries (bedsores) are caused by constant pressure or friction on any part of the body. When you lie or sit down in the same position for a for a period of time, pressure is applied to different parts of your body that damages skin and the underlying tissue. Every patient is checked daily for risk of pressure injuries. If you have a pressure injury, your nurse will check your wound and recommend the best treatments.

Scents & Flowers In respect of those who may be sensitive to scents, we request that you, your family and visitors use scent-free products and do not wear perfumes or colognes. We also ask that you do not have strongly scented flowers in your room.

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Patient Safety

Smoke-Free Alliance HPHA is committed to providing the highest possible standard of care, and encouraging wellness in its patients, visitors, staff, physicians and the community. Smoking, including e-cigarettes, is not allowed in any area of the hospital, including the grounds and parking lots.

Anyone wishing to smoke is required to leave Hospital property. Patients requiring assistance to leave the property to smoke will require someone to help them. Patients are encouraged to talk about ways to quit smoking with their health care providers.

If you are someone who smokes or uses other tobacco products, the single best thing you can do to improve your health is to quit smoking.

Here are some resources that may be helpful in your journey to quit smoking or to stay tobacco-free.

Huron County Health Unit – Huron Butts Out – 1-877-837-6143 Huron Butts Out is a Health Unit service that links people to quit smoking supports in Huron County. They also provide quit smoking counselling with free nicotine replacement therapy (e.g. patches, gum), at locations in Clinton and Exeter, to people who do not have access to the service elsewhere.

Perth County Health Unit: Stop Smoking Clinic – 1-877-271-7348 ext 722 Free tobacco cessation counselling, quit kits and nicotine replacement therapy when available. smokers’ helpline – 1-877-513-5333 or smokershelpline.ca The smokers’ helpline is a great free service that provides personalized advice and counselling over the phone. They also have text messaging support and online tools to help individuals wanting to quit smoking.

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It is important to start discharge planning early to ensure that the right arrangements and services are in place when you leave the hospital. Patients are discharged when their doctor determines that their care needs can be met in the community. A discharge summary of the care received will be sent to your family doctor. If returning home is not possible, you will be discharged to another facility which meets your needs.

Additional Costs During your stay, you should expect to be charged for some costs such as; • an upgrade to private or semi-private room when requested; • walking aids, such as crutches; • ambulance services; and/or • devices provided while in hospital that should be used after discharge.

We will bill you for any charges when you are discharged. Bills may be paid at the Business Office or Switchboard. Payment can be made using credit cards, debit card, cash or cheque. Bills and statements will also be mailed to your address on file.

Leaving the Hospital

Leaving the Hospital

Home and Community Care – South West Local Health Integration Network (Formerly Community Care Access Centre – CCAC) Home and Community Care works with HPHA to help patients and their families plan a smooth discharge with the right services in place to support continued recovery at home. Home and Community Care Care Coordinators will meet with you in hospital if you will need help at home such as nursing, therapy and/or personal support services. Home and Community Care can also provide information about other health support services available in the community.

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Leaving the Hospital

Discharge Planning We know that leaving the hospital may be stressful as there are many things to keep in mind. To help, you can use the check-boxes below to make sure that nothing has been missed before you leave and that all your questions have been answered. If you’ve check anything in the ‘no’ column, please speak to a member of your health care team.

Yes

No

Question Do you know when you will be leaving the hospital?

Do you know if you will need supplies or equipment after you leave?

Do you know who will be picking you up from the hospital?

Do you have the prescriptions you need?

Have any follow up appointments been made? (If required) Do you have all the belongings you brought with you to the hospital? (glasses, hearing aids, etc.)

Have all your questions been answered? For example: • Dietary restrictions • When to resume normal activities • Medication Instructions o What medications to take, and why you need to take them o How much you need to take and when o How to properly store medications o What the possible side effects of the medications are and if the medications interact with any food o Which medications at home must be discarded • Symptoms to be concerned about

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Symptoms I should look for: ______________________________________________________________ ______________________________________________________________ ______________________________________________________________ ______________________________________________________________

Leaving the Hospital

Information You May Want to Make Note Of:

Notes about my medication(s): ______________________________________________________________ ______________________________________________________________ ______________________________________________________________ ______________________________________________________________ Future appointments: ______________________________________________________________ ______________________________________________________________ ______________________________________________________________ ______________________________________________________________ Results from my tests: ______________________________________________________________ ______________________________________________________________ ______________________________________________________________

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Leaving the Hospital

I want to talk more about: ______________________________________________________________ ______________________________________________________________ ______________________________________________________________ ______________________________________________________________ Additional Notes: ______________________________________________________________ ______________________________________________________________ ______________________________________________________________ Home Oxygen & Respiratory Services Horizon ProResp is a community-based respiratory care company that is a joint venture with HPHA. It provides expert respiratory care throughout Huron and Perth Counties with the support of the hospital’s health care team and community physicians. This team approach optimizes the continuity of care from hospital to home and a portion of the proceeds support your local hospital and community. Services include: Home Oxygen Therapy, CPAP Therapy for Sleep Apnea, Home Ventilation support, Asthma and Allergy control products, Tracheostomy care and supplies. Services can be arranged by calling: 519-272-0202 or 1-888-559-0572.

It is your right to choose your home care provider. Horizon ProResp and HPHA respect that right and hope that you will consider choosing Horizon ProResp as your respiratory Care Provider.

Transportation It is the responsibility of you and/or your family to make transportation arrangements for discharge. The hospital does not pay transportation costs when someone is discharged home (including retirement and/or long-term care home). Please plan ahead and make arrangements with whoever will pick you up. If you will need to use a taxi or wheelchair/stretcher vehicle, staff can give you a list of available companies. We recommend you always seek a quote when making arrangements.

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Volunteering at HPHA

Volunteering at HPHA Volunteers HPHA has an active group of volunteers assisting in many departments throughout our hospitals.

Goals of the Volunteer Program include patient well-being and fundraising for patient care equipment.

If you would like more information about volunteering, please contact our Corporate Lead Volunteer Services at 519-272-8210 Extension 2551 or 1-888-275-1102 Extension 2551.

Online applications can be found on our website.

Patient Partners As part of HPHA’s Patient and Family Experience Framework, we are recruiting Patient Partners. These partners have direct input and influence on the policies, programs and practices that affect the care and services at HPHA. We are looking for patients or family members who have experienced care within the past two years. Time commitment varies as volunteer participation may be a one-time activity, such as sharing your hospital experience with health care providers or it may involve participation on a committee, working group or team.

If you are interested in becoming a Patient Partner please contact the Patient Experience Office at 519-272-8210 ext 2737, or 1-888-275-1102 ext 2737 or by email patientexperience@hpha.ca.

Online applications can be found on our website.

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Advertising

Index of Community Supporters Huron Perth Healthcare Alliance is extremely grateful to all of the following advertisers for helping to make this Directory possible.

Please note that an advertisement in this Directory does not imply an endorsement by Huron Perth Healthcare Alliance.

Addictions Choices For Change..............................................................................23

Family Services Family Services Perth-Huron.................................................................24

Funeral Home Andrew L Hodges Funeral Home Ltd.....................................................24

Health Information & Services Choices For Change..............................................................................23

Home & Community Health Care Services One Care Home & Community Support Services.................................24

Home Healthcare Ontario Home Oxygen/Ontario Home Health & Respiratory Services Inc....................................................................23

Mobility Products Ontario Home Oxygen/Ontario Home Health & Respiratory Services Inc....................................................................23

Oxygen Ontario Home Oxygen/Ontario Home Health & Respiratory Services Inc....................................................................23

Physiotherapy St. Marys Physiotherapy and Rehabilitation Clinic.................................23

Rehabilitation St. Marys Physiotherapy and Rehabilitation Clinic.................................23

Retirement Community Country Meadows Retirement Residence.............................................23

Retirement Residence Country Meadows Retirement Residence.............................................23

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Guelph

66 Delhi Street tel 1.519.821.9519

• Ceiling track lifts, patient lifts and ramp systems • Stair life, porch lifts, elevators

Advertising

• Home oxygen therapy, nasal CPAP and respiratory supplies • Wheelchairs, walkers, scooters and walking aids

Cambridge

• Bathroom safety equipment

1515 King St. E., Unit #116 tel 1.519.624.7587

• Hospital beds and over-bed tables

Stratford

• Ostomy and incontinence control products

180 Ontario St. tel 1.519.273.5770

• Compression stockings and garments • Aids for activities of daily living

Orangeville

• Medical/surgical supplies

170 Lakeview Ct., Unit #4 tel 1.519.941.1127

• Sport and work bracing

Toll Free Fax 1.866.388.7681

• Therapy supplies

sales@ont-home-health.on.ca www.ont-home-health.on.ca

• Enteral feeding equipment and supplies

HealtH & Wellness Program

Home cooked meals

Family oWned & oPerated

Couples Suites Available

ST. MARYS

PHYSIOTHERAPY AND REHABILITATION CLINIC

268 P.O.LBox Marys, ON N4X, 1B1 2 6 8Maiden M a iLane, den a n219, e |St.St. Ma ryS On T: 519-284-0904 - F:519-284-0904 519-284-0870 www.stmarysphysio.com

A sAfe, ConfidentiAl PlACe Providing Counselling And informAtion for: AlCoHol, drug And gAmbling issues

We provide services in Perth and Huron Counties

519-271-6730 | 1-877-218-0077 www.choicesforchange.ca

www.stmarysphysio.com Julia Armstrong, Reg. PT

Special interest in Complex trauma and neurological cases including acquired Brain injury, Spinal Cord and Stroke Home Visits available in Stratford and St. Marys area

Also offering Acupuncture and Prescription Orthotics

www.hpha.ca

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Advertising

AndreW L. HodgeS F u n e r A l H o M e lt d .

Funeral director and owner Andrew Hodges serving St. Marys and Area Assisting with services involving burial, cremation or whole body donation to science Pre-Planning oPtions available

47 Wellington Street South, St. Marys

519-284-2820

www.hodgesfuneralhome.ca andrew@hodgesfuneralhome.ca

See this publication and more at:

patient directory .ca Quality Healthcare Publications

Notes:

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Exceptional People, Exceptional Care!

Helping you from Hospital to Home Home at Last helps older adults get home & settled after a hospital stay.

No charge for the ride or the assistance at home.

Ask the hospital discharge planner or call us for info

1.877.502.8277

www.onecaresupport.ca

Family Services Perth-Huron

142 Waterloo Street South, Stratford, Ontario N5A 4B4

Family Services Perth-Huron provides professional, confidential counselling services and a variety of family supports services to meet the changing needs of individuals and families

1.877.502.8277

www.onecaresupport.ca Tel: 519-273-1020 Fax: 519-273-6993 familyservicesperth-huron.ca

Your Health Care - Be Involved

www.hpha.ca

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St. Marys Memorial Hospital 2017/2018