Alexandra Marine & General Hospital Patient & Family Handbook

Patient and Family

Handbook

This guide is designed to provide you with all the important information you need for a smooth and positive experience during your visit.

Alexandra Marine and General Hospital 519-524-8323

www.huronhealthsystem.ca

Welcome Message Welcome Message Message Welcome On behalf of of the the Board Boardof ofDirectors, Directors, staff,physicians, physicians, andvolunteers, volunteers, Onbehalf behalf On of the Board of Directors, staff, staff, physicians,and and volunteers, welcome!

As the the President Presidentand and CEOofofHuron Huron HealthSystem, System, I am welcome!As As welcome! the President and CEO CEO of HuronHealth Health System,I am I am thrilled to introduce introduce you youto toAlexandra AlexandraMarine Marineand andGeneral GeneralHospital, Hospital, thrilled to thrilled to introduce you to Alexandra Marine and General Hospital, where our mission mission is is to toensure ensureeveryone everyone receivesexcellent excellent whereour our where mission is to ensure everyonereceives receives excellent person-centred care. person-centred care. person-centred care.

We understand that that aahospital hospitalvisit visitcan canbe bechallenging challengingfor forfamilies. families.

We understand We understand that a hospital visit can be challenging for That is why why we we are are committed committednot notonly onlytotoexcellent excellentmedical medicalfamilies. care, That is care, That is why we are committed not only to excellent medical care, but also also to to creating creating aacompassionate compassionateand andunderstanding understanding but also to creating a compassionate and understanding environment.

Our team teamisishere hereto toensure ensureyou youfeel feelsupported supportedand and environment. Our environment.

Ourstep team is here to ensure you feel supported and informed every every step of the way.

Whether it is a warm smile from our of the way. Whether it is a warm smile from our informed every step of the way.

Whether it is a warm smile from staff or a listening listening ear earfrom fromour ourphysicians, physicians,we wewant wanttotomake makeyour yourour staff or a listening ear fromas our physicians, we want to make your experience as comfortable comfortable aspossible. possible. experience as experience as comfortable as possible.

After your your visit, visit, we we invite inviteyou youto tofill fillout outour ourPatient PatientExperience ExperienceSurvey Survey After yourfeedback visit, we invite you to fill out our Patient Experience Survey as your enhances our care.

Additionally, feel free to email feedback enhances our care. Additionally, feel free to email asme your feedback enhances our care.

Additionally, feel free toany email at Jimmy.Trieu@amgh.ca or ext.

5711 with Jimmy.Trieu@amgh.ca orcall call519-524-8323 519-524-8323 ext.

5711 with any or me at Jimmy.Trieu@amgh.ca or call 519-524-8323 ext. 5711 with any thoughts or concerns. concerns. thoughts or concerns.

Thank you Thank you for for trusting trustingus uswith withyour yourcare. care.

Thank you for trusting us with your care.

Jimmy Trieu, Jimmy Trieu, President Presidentand andCEO CEO

Jimmy Trieu, President and CEO 2 2

Tabxe ¡f C¡ öe öè Welcome Message

2

About Us

4

Mission, Vision and Values

5

Patient Rights & Responsibilities

6

Making a Donation

7

Your Hospital Stay

8

Patient Safety & Privacy

14

bxe ¡f C¡ öe öè

Patient and Family Experience Survey me Message Going Home

18 19

Us The information presented in this handbook is subject to change.

Ourand hospital welcomes everyone n, Vision Values with open doors, ensuring exceptional care for all.

Rights & Responsibilities

We aØe ¡Øe öha j èö a h¡èÍiöax; ,e aØe a c¡ iö5 öhaö öhØi(eè ¡ di(eØèiö5 a d ö ax è ÍÍ¡Øö. We bexie(e öhaö e(eØ5 Íaöie ö, (ièiö¡Ø, a d èöaff e beØ deèeØ(eè ö¡ be öØeaöed ,iöh ØeèÍecö. T¡geöheØ, ,e aØe b ixdi g a èÍace ,heØe c¡ Íaèèi¡ a d deØèöa di g xead öhe ,a5.

a Donation

ospital Stay

Safety & Privacy

Alexandra Marine and General Hospital Alexandra Marine and General Hospital Alexandra Marine and General Hospital 120 Napier Street Goderich ON N7A 1W5 120 Napier Street Goderich ON N7A 1W5 120 Napier Street Goderich ON N7A 1W5 Phone 519Ì524Ì8323 Phone 519Ì524Ì8323 Phone 519Ì524Ì8323 www¤huronhealthsystem¤ca www¤huronhealthsystem¤ca www¤huronhealthsystem¤ca

About Us AboutUs Us About Huron Health System ÀHHSÁ located in Huron County includes Huron Health System ÀHHSÁ located in ÀAMGHÁ Huron County includes Huron Health System ÀHHSÁ located in Huron County includes Alexandra Marine and General Hospital in Goderich and Alexandra Marine and General Hospital ÀAMGHÁ in Goderich and Alexandra Marine and General in Goderich South Huron Hospital ÀSHHÁ inHospital Exeter¤ ÀAMGHÁ HHS is dedicated toand serving rural South Huron Hospital ÀSHHÁ in Exeter¤ HHS is dedicated serving rural South Huron Hospital ÀSHHÁ in Exeter¤ HHS is dedicated to to serving rural communities with accessible highÌquality health care¤ communities with accessible highÌquality health care¤ communities with accessible highÌquality health care¤ AMGH has delivered comprehensive healthcare services for over a AMGH delivered comprehensive healthcare services over AMGH hashas delivered comprehensive healthcare services forfor over a a century¤ As Huron County¨s largest provider we offer primary and century¤ As Huron County¨s largest provider we offer primary and century¤ As Huron County¨s largest provider we offer primary and secondary care with 22 beds and 24ª7 emergency services¤ Our hospital secondary care with beds and 24ª7 emergency services¤ Our hospital secondary care with 22 22 beds and 24ª7 emergency services¤ Our hospital also features a 20Ìbed psychiatric unit mental health services across also features a 20Ìbed psychiatric unit mental health services across also features a 20Ìbed psychiatric unit mental health services across communities and specialized outpatient clinics¤ communities and specialized outpatient clinics¤ communities and specialized outpatient clinics¤ Explore the services we offer at AMGH: Explore services offer AMGH: Explore thethe services wewe offer at at AMGH: Ambulatory Care Ambulatory Care Ambulatory Care Cardiorespiratory Cardiorespiratory Cardiorespiratory Diabetes Education Diabetes Education Diabetes Education Dialysis Dialysis Dialysis Emergency Emergency Emergency InÌPatient Laboratory InÌPatient Laboratory InÌPatient Laboratory Medical Imaging Medical Imaging Medical Imaging Medicine Medicine Medicine Mental Health Inpatient Mental Health Inpatient Mental Health Inpatient 44 4

Mental Health Outpatient Mental Health Outpatient Mental Health Outpatient Obstetrics Obstetrics Obstetrics Palliative Care Palliative Care Palliative Care Pharmacy Pharmacy Pharmacy Physiotherapy Physiotherapy Physiotherapy Social Work Social Work Social Work Speech Language Pathology Speech Language Pathology Speech Language Pathology Surgical Services Surgical Services Surgical Services

Our Mission

Partnering to provide excellent person-centred care.

bxe ¡f C¡ öe öè Our Vision

me Message

Us Our Values

A quality-driven healthcare system focused on the changing needs of our communities.

Inclusive Fostering a culture where differences are valued and collaboration is embraced.

Compassionate Demonstrating empathy and kindness towards everyone.

Accountable Following through on our commitments and taking responsibility for the outcomes of our actions.

n, Vision and Values

Respectful Treating others with thoughtfulness, understanding, and professionalism.

Rights & Responsibilities a Donation

ospitalStrategic Stay

Priorities

Equitable Recognizing and working to remove barriers that limit individuals from receiving the care they need.

Innovating through partnership Partnering with patients & families Ensuring operational excellence Empowering our people

Safety & Privacy

5

Patient Rights and Responsibilities U deØèöa di g 5¡ Ø Øighöè a d ØeèÍ¡ èibixiöieè iè a i öegØax ÍaØö ¡f 5¡ Ø heaxöhcaØe j¡ Ø e5. We e c¡ Øage 5¡ ö¡ fa ixiaØiAe 5¡ Øèexf ,iöh öheèe g idexi eè ö¡ e è Øe a c¡xxab¡Øaöi(e a d ØeèÍecöf x e4ÍeØie ce d Øi g 5¡ Ø èöa5 ,iöh è.

bxe ¡f C¡ öe öè Patients have the right to:

Acceèè heaxöh Øec¡Ødè Be ØeÍØeèe öed, aèèièöed a d/¡Ø acc¡ Ía ied b5 öh¡èe 5¡ ,ièh ö¡ ha(e i (¡x(ed i 5¡ Ø caØe Íxa .

C¡ fide öiaxiö5 Fixe a c¡ Íxai ö Gi(e ¡Ø Øef èe c¡ èe ö ö¡ èeØ(iceè Recei(e i f¡Ø aöi¡ PaØöiciÍaöe i caØe decièi¡ è PeØè¡ ax èafeö5 Recei(e aÍÍØ¡ÍØiaöe èeØ(iceè Recei(e caØe a d èeØ(iceè fØ¡ ÍØ¡feèèi¡ axè ReèÍecö a d dig iö5

me Message

Us

n, Vision and Values Be acc¡ öabxe f¡Ø a 5 c¡èöè aèè¡ciaöed ,iöh 5¡ Ø caØe We count on our patients to:

Be ØeèÍ¡ èibxe f¡Ø 5¡ Ø ¡, acöi¡ è C¡ icaöe ,iöh 5¡ Ø heaxöhcaØe öea KeeÍ 5¡ Øèexf/¡öheØè èafe ,hixe ØeèÍecöi g öhe ÍØ¡ÍeØö5 ¡f ¡öheØè PaØöiciÍaöe a d be e gaged i 5¡ Ø caØe ReèÍecö h¡èÍiöax ÍØacöiceè, Í¡xicieè a d ÍØ¡ced Øeè TØeaö ¡öheØè ,iöh dig iö5 a d ØeèÍecö Uèe heaxöhcaØe Øeè¡ Øceè ,ièex5

Rights & Responsibilities a Donation

Aè a ÍØ¡ d e beØ ¡f öhe H Ø¡ PeØöh & AØea O öaØi¡ Heaxöh Tea , ,e c¡xxab¡Øaöe ,iöh ÍaØö eØè ö¡ e ha ce heaxöh caØe. We ha(e achie(ed E4e ÍxaØ5 Söa di g b5 AccØediöaöi¡ Ca ada—öhe higheèö a,aØd. We ÍØi¡ØiöiAe c¡ öi ¡ è Ô axiö5 i ÍØ¡(e e ö a d Íaöie ö èafeö5, deØèc¡Øi g ¡ Ø c¡ iö e ö ö¡ high-Ô axiö5, Íaöie ö-ce öØed caØe.

ospital Stay

Safety & Privacy 6

Say thank you with a donation Every donation is a tribute to the compassionate care and support our staff provides¤ Your generosity helps us continue this vital work touching countless lives¤ Each contribution no matter the amount brings comfort and healing to those in need¤ Make a one-time donation or become a monthly donor today by visiting our office, making a phone call, or visiting us online.

120 Napier St¤ Goderich ON N7A 1W5

519Ì524Ì8508

Weekdays 9 a¤m¤ to 4 p¤m¤

www¤amghfoundation¤ca Charitable Registration ¢890601248 RR0001

2

Your Hospital Stay Ontario Ontario Health Health Card Card OHIP covers all in-hospital OHIP c¡(eØè axx i -h¡èÍiöax costs c¡èöè except e4ceÍö for f¡Ø preferred ÍØefeØØed accommodations acc¡ ¡daöi¡ è and transportation.

Without OHIP, you are responsible a d öØa èÍ¡Øöaöi¡ . Wiöh¡ ö OHIP, 5¡ aØe ØeèÍ¡ èibxe for f¡Ø all axx expenses e4Íe èeè during your stay. d Øi g 5¡ Ø èöa5.

Supplementary Insurance Information Supplementary Insurance Information You are responsible for preferred accommodation charges. Check if Y¡ ØeèÍ¡ èibxe f¡Ø ÍØefeØØed acc¡ ¡daöi¡ Checr if youraØe additional insurance covers these costs beforechaØgeè. admission.

5¡ Ø addiöi¡ ax i è Øa ce c¡(eØè öheèe c¡èöè bef¡Øe ad ièèi¡ .

We will do our best to meet your request, but availability depends We ,ixx d¡ ¡ Ø beèö ö¡ space eeö 5¡ Ø ØeÔ eèö, b ö a(aixabixiö5 deÍe dè on patient needs and limitations. ¡ Íaöie ö eedè a d èÍace xi iöaöi¡ è.

Full List of Current Medications Fulldoctors List of Current Medications Ensure and nurses know all medications, vitamins, and supplements you take.

Bring youraxx medication bottles and aa d current E è Øe d¡cö¡Øè a d Øèeè r ¡, edicaöi¡ è, (iöa i è, with your 5¡ name, dosage, èlistÍÍxe e öè öare.

BØi g and 5¡ Øfrequency. edicaöi¡ b¡ööxeè a d a c ØØe ö xièö ,iöh 5¡ Ø a e, d¡èage, a d fØeÔ e c5.

Personal items

YouPersonal may wishitems to bring a brush, dental care products, shaving products, skin care products, pajamas and slippers.

Y¡ a5 ,ièh ö¡ bØi g a bØ èh, de öax caØe ÍØ¡d cöè, èha(i g ÍØ¡d cöè, èri Valuable caØe ÍØ¡d cöè, Íaja aè a d èxiÍÍeØè. The h¡èÍiöax d¡eè ¡ö è ÍÍx5 items öheèe iöe è.

Avoid bringing valuables like jewelry, money, and credit/debit cards.

If you have them, Valuable itemssend them home or inform staff for safekeeping.

Label personal items, as the hospital is not liable for lost belongings.

A(¡id bØi gi g (ax abxeè xire je,exØ5, ¡ e5, a d cØediö/debiö caØdè.

If 5¡Bedding ha(e öhe , èe d öhe h¡ e ¡Ø i f¡Ø èöaff f¡Ø èafereeÍi g.

Labex ÍeØè¡ ax iöe è, aè öhe h¡èÍiöax iè ¡ö xiabxe f¡Ø x¡èö bex¡ gi gè.

Please do not bring any pillows, blankets or other bedding items.

8

Entering the Hospital The front doors to the hospital are open from 6 a¤m¤ to 6 p¤m¤ during the week and are locked on weekends¤ If locked please access the hospital through the Emergency Department entrance¤ Food and Beverages Meals are served bedside to patients at set times daily accommodating all dietary needs with options for hot or cold meals and beverages¤ For specific requests contact food services staff who will strive to meet your needs¤ Extra fresh fruit and beverages are available upon request¤ For special diets or meal concerns consult the dietitian or food services representative¤ Our cafeteria is located on the lower level of the hospital and is open to staff patients and visitors from 8 a¤m¤ to 6 30 p¤m¤ Breakfast Cold items and baked goods.

9 a¤m¤ to 10 30 a¤m¤

Lunch Lunch 11 30 a¤m¤ to 1 15 p¤m¤

Spiritual Needs If you would like clergy services during your stay please let your nurse know¤ They will be happy to arrange this support for you ensuring you receive the spiritual care and comfort you need¤ Mail Incoming mail is delivered to your room on weekdays¤ Leave outgoing mail at the nursing station¤ Any mail received after discharge will be sent to your home address on record¤ Scent-Free Environment Please refrain from wearing scented products and avoid bringing strongly scented flowers¤ Strong scents can trigger allergies and respiratory issues so it is important to maintain a comfortable safe space for everyone¤ 9

Patient Whiteboards Whiteboards at each bedside communicate essential information including the date your doctorÝs and nurseÝs names and mobility assistance needs¤ They also provide reminders for upcoming tests and other relevant details for safe care¤ Families can use these boards to share information with staff or note any questions¤ Telephone Services and Guidelines Free phone service is available in most rooms¤ Please be considerate of other patients and avoid incoming calls after 9 p¤m¤ LongÌdistance calls must be made collect or charged to your personal calling card¤ You can call 1Ì800Ì555Ì1111 to use a calling card or speak to a Bell operator to bill to your home number¤ A public payphone is located on the first floor by the front entrance¤ Television Services Solutions¤ TV services are available through HealthHub Solutio There are a few options to purchase this service Online www¤connectmybed¤ca

By Phone 1Ì866Ì223Ì3686 (dial 9 first if calling from the hospital) Wireless Internet Free wireless internet is available throughout the hospital¤ Our IT Department does not support nonÌhospital equipment¤ For personal device issues please contact your own tech support¤ Parking Parking is limited¤ Patients should avoid bringing cars¤ Complimentary visitor parking is available around the building¤

10

Emailing a patient message This free service lets you send a personalized messa to your loved one¤ EÌcards are printed and delivered to the patient¨s bedside by staff¤ Visit our website for more information www¤huronhealthsystem¤caªecards¤

Patient Visitation Visitors are welcome to aid healing per the patientÝs wishes¤ Please respect all patients¨ privacy and comfort¤ An accessible washroom is located in the Emergency Department waiting room¤ If feeling unwell visitors should avoid entering the hospital as illness can spread and be harmful to patients¤ Please visit another time¤

Visiting Hours Monday to Friday: 11 00 a¤m¤ to 8 30 p¤m¤ Mental Health Unit visiting hours 3 30 p¤m¤ to 8 30 p¤m¤ Weekends and holidays: 11 00 a¤m¤ to 8 30 p¤m¤ Mental Health Unit visiting hours 2 00 p¤m¤ to 8 30 p¤m¤ To request a visit outside of hours please check with your nurse¤ Visitor Guidelines During your visit patients and visitors should wash their hands regularly using soap and water¤ If your hands are not visibly soiled use the sanitizer at the entrance to each room¤ Check with the nurse before bringing foodªdrinks into the hospital¤ Gifts Due to the risk of severe allergies latex balloons are not allowed in the hospital¤ However foil balloons are permitted¤ Please refrain from bringing strongÌscented flowers such as lilies and hyacinths as they can affect individuals sensitive to smells¤ 11

Please talk to your healthcare team if you have any questions.

Notes:

Are you caring for a loved one?

Collaborating with The Ontario Caregiver Organization, we deliver vital support for caregivers. Prioritizing self-care is crucial for caregivers to maintain effective care, ensuring they provide the best support while safeguarding their own health. For more information, visit: www.ontariocaregiver.ca.

12

Mind Fitness: Strengthen Your Cognitive Muscles Engaging in activities that challenge the brain, such as puzzles, reading, and learning new skills, can enhance cognitive function.

P

A word search puzzle involves finding a list of hidden words where words can appear horizontally, vertically, or diagonally, and may be spelled forwards or backwards.

Compassion Caregiver Feedback

Support Health Hospital

Doctor Nurse Trust 13

Patient Safety Safety & Privacy Patient Privacy Identification Identification ensureyour yoursafety, safety,we we use use two two unique ToToensure unique identifiers identifierstotoconfirm confirmyour your identity and ensure we are with the right person.

This helps us to identity and ensure we are with the right person. This helps us to identifyyou youas asthe theperson person for for whom whom the identify the service serviceor ortreatment treatmentisis intended, and match the service or treatment to you, even if you intended, and match the service or treatment to you, even if you have visited us many times before. have visited us many times before.

Full name Date of birth Full name Date of birth Unique hospital number Unique hospital number

Health card number Health card number

Privacy and Confidentiality Privacy and Confidentiality We are committed to protecting your privacy and complying with the We are committed toHealth protecting your privacy and complying withyou the provincial Personal Information Protection Act. To provide provincial Personal Health Protection Act. Toaccess provide with the best possible care,Information our healthcare team requires to you with the best possible care, our healthcare team requires access to your personal health information. If you have any questions regarding yourpersonal privacy at the hospital, or regarding the release of information, your health information.

If you have any questions regarding please contact ourhospital, Privacy Officer: 519-524-8323 ext. 5413. your privacy at the or regarding the release of information, please contact our Privacy Officer: 519-524-8323 ext. 5413.

Medication Safety Medication Safety The full list of medications you provide is reviewed by your physician, nurses, andofamedications pharmacist. Please do notis keep medications at physician, your The full list you provide reviewed by your bedside unless ordered byPlease your physician.

Theymedications are to be sent nurses, and a pharmacist. do not keep at home your or stored for you by the hospital until discharge. bedside unless ordered by your physician. They are to be sent home

or stored for you by the hospital until discharge.

14

Guidelines for Photography and Videography Photographing patients or staff is prohibited unless approved by management or the nurse in charge. Consent from the patient or hospital employee must be obtained prior to taking any photos.

Before taking a photo or video, please ask yourself: Has everyone involved agreed?

Is anyone’s privacy at risk (including the background)?

Does this impact your care or that of someone else?

Security We strive to maintain a safe and secure environment for our staff, patients, and visitors, and to prevent theft from the facility and damage to the property.

You will have an identification bracelet placed on your wrist when you are admitted, which must be worn at all times so that positive identification can be made by staff.

Staff and volunteers wear an identification badge at all times while on hospital property.

Outside service contractors, inspectors and students or any other visitors will wear a ‘visitor’ or ‘facility’ badge.

Call bell If you need assistance, please use the call bell system. You will be shown how to use this button by your healthcare provider.

Controlling Infection Wash your hands using soap and water after using the washroom, bedpan/urinal. Use hand sanitizer if your hands are not visibly soiled.

Depending on your illness, you may be asked to stay in your room.

Staff coming into your room may be wearing gowns, gloves and/or a mask. Your visitors will also be required to protect themselves.

15

Housekeeping Our housekeeping team is dedicated to your safety and comfort.

You may see them throughout the hospital—they are essential to your care team. Their efforts keep our spaces clean, safe, and welcoming for everyone. Here's how they support your care: Cleaning and disinfecting patient rooms, including making beds and preparing rooms for new admissions Sanitizing floors, furniture, equipment, washrooms, and public areas throughout the hospital Carefully cleaning specialized spaces like treatment rooms and operating rooms, following strict infection control protocols Thank you for helping us maintain a safe space by following infection prevention guidelines during your stay.

Emergency Codes Standardized emergency codes help manage situations within our organization. Announcements are made over the paging system, with an “all clear” signal marking the end. Regular tests ensure preparedness, treating drills as real events. Our staff is well-trained to respond and guide.

When a code is announced: Stay where you are and remain calm.

Staff will direct you if you need to move.

Ask your healthcare provider if instructions are unclear.

Emergency Colour Codes: C¡de GØee : E(ac aöi¡

C¡de BØ¡, : HaAaØd¡ è SÍixx

Code Yellow: Missing Person

Code Silver: Person with weapon

Code Orange: Disaster

C¡de Bxacr: B¡ b/S èÍici¡ è Objecö

Ad xö CaØdiac AØØeèö C¡de Red: FiØe

C¡de GØe5: I fØaèöØ cö Øe Faix Øe

Code White: Violent Situation

C¡de Bx e: CaØdiac AØØeèö - Ad xö

C¡de P ØÍxe: H¡èöage Tari g

C¡de Pi r: CaØdiac AØØeèö - Chixd

16

Staying Active Pressure injuries can lead to complications. The leading cause of bed sores is not moving. There are many benefits to staying active while in the hospital including better breathing, increased appetite, less pain, and improved sleep.

Move and stretch as much as possible Sit in a chair for meals and visits Turn in bed every two hours Keep skin dry and clean Tell your healthcare team about any skin redness or pain Use heating pads or hot water bottles directly on skin Rub or massage red areas Preventing a Fall Call for help if you feel weak, dizzy or lightheaded Keep important items within reach Move slowly and carefully when changing positions Wear proper footwear Ensure the clothes you are wearing do not drag on the floor Apply the brakes on your wheelchair before sitting down Preventing Blood Clots In the hospital, your healthcare team takes special care to prevent blood clots, which can form due to reduced movement. Clots become serious if they travel to your lungs or other parts of your body.

What you can do:

Move when you can: Walking, even short distances, keeps your blood flowing. We will encourage regular movement.

Simple leg exercises: If unable to get up, move your feet and legs in bed.

Wear compression stockings or devices if your care team provides them.

Take blood thinners if prescribed: Doctors may order them to prevent clots if you are at higher risk.

17

THANK YOU FOR TRUSTING US WITH YOUR CARE. Please take a few moments to fill out our Patient and Family Experience Survey.

At AMGH, our dedicated staff, physicians, and volunteers strive daily to provide care as compassionate and thorough as they would expect for their own families.

During your visit, you will have access to a brief survey.

Your feedback is crucial in helping us enhance our services. By sharing your experiences, you contribute to improving care for all patients.

If you are unable to complete the survey at the hospital, it is conveniently accessible on our website: www.huronhealthsystem.ca.

If you have any questions or concerns regarding your experience with us, please contact our Patient Relations Officer.

Attention: Patient Relations amgh.administration@amgh.ca

519-524-8323 ext. 5413

Going Home Together with your healthcare team plans will be made for your discharge from the hospital when you are stable¤ Personal belongings Collect all of your personal items including those that were held in a safe place by our staff members¤ Transportation Arrange for someone to drive you home¤ If you do not have someone available to give you a ride home ask a member of your healthcare team for options¤ Ask questions It is important that you understand all of the information that has been given to you¤ Please do not hesitate to ask any questions to clarify the next steps in your care¤ Bill Payment Payment can be made by cash cheque credit or debit or online at www¤huronhealthsystem¤caªhowtopaymybill

120 Napier St¤ Goderich ON N7A 1W5

519Ì524Ì8323 ext¤ 5702

Weekdays 9 a¤m¤ to 4 p¤m¤ 19

Understanding your Transportation Options Pxeaèe öaxr ,iöh 5¡ Ø heaxöhcaØe öea ö¡ fi d ¡ ö ,hich öØa èÍ¡Øöaöi¡ ¡Íöi¡ è aØe beèö f¡Ø 5¡ . If 5¡ eed a öa4i, acceèèibxe (a , ¡Ø èöØeöcheØ (ehicxe, ¡ Ø èöaff ca ÍØ¡(ide a xièö ¡f c¡ Ía ieè. We è ggeèö aèri g f¡Ø a ÍØice Ô ¡öe ö¡ hexÍ Íxa 5¡ Ø aØØa ge e öè.

If 5¡ aØe bei g öØa èfeØØed ö¡ a ¡öheØ h¡èÍiöax, öØa èÍ¡Øöaöi¡ ,ixx be aØØa ged f¡Ø 5¡ .

Care After Discharge Pxeaèe e è Øe öhaö 5¡ ha(e aföeØ-caØe i èöØ cöi¡ è, ÍØeècØiÍöi¡ è, edicaöi¡ a d f¡xx¡,- Í aÍÍ¡i ö e ö i f¡Ø aöi¡ bef¡Øe xea(i g öhe h¡èÍiöax. If 5¡ ØeÔ iØe caØe aföeØ dièchaØge, a èöaff e beØ ,ixx hexÍ 5¡ Íxa a d c¡¡Ødi aöe aföeØ caØe a d Øeè¡ Øceè if eeded.

Care at Home O Ø CaØe C¡¡Ødi aö¡Ø, i c¡xxab¡Øaöi¡ ,iöh O öaØi¡ Heaxöh aö H¡ e, e(ax aöeè a d aØØa geè eceèèaØ5 c¡ iö5 è ÍÍ¡Øö Í¡ 5¡ Ø dièchaØge. If 5¡ bexie(e 5¡ ighö eed öheèe èeØ(iceè, Íxeaèe öaxr ö¡ 5¡ Ø Øèe ö¡ dièc èè 5¡ Ø ¡Íöi¡ è.

Patient Experience Panel O Ø Paöie ö E4ÍeØie ce Pa ex, c¡ èièöi g ¡f f¡Ø eØ Íaöie öè a d öheiØ caØegi(eØè, c¡xxab¡Øaöeè ,iöh ¡ Ø Ma ageØ ¡f Paöie ö Rexaöi¡ è, èöaff, d¡cö¡Øè, a d (¡x öeeØè ¡ ÍØ¡jecöè ö¡ e ha ce Íaöie ö caØe. TheiØ (iöax i èighöè èhaÍe i ÍØ¡(e e öè be efiöi g f ö Øe Íaöie öè a d fa ixieè. We deeÍx5 (ax e öheiØ dedicaöi¡ ö¡ e Øichi g ¡ Ø h¡èÍiöax e4ÍeØie ce.

If 5¡ ha(e bee a Íaöie ö aö ¡ Ø h¡èÍiöax a d ,a ö ö¡ c¡ öØib öe ö¡ öhe e4ÍeØie ce ¡f f ö Øe Íaöie öè, caxx è ö¡da5 ö¡ fi d ¡ ö h¡, 5¡ ca are a diffeØe ce: 519-524-8323 e4ö. 5413.

20

Community Supporters

AMGH is extremely grateful to all the community supporters for making this Patient & Family Handbook possible at no cost to the hospital.

Please note, an advertisement in this guide does not imply an endorsement by AMGH.

Pharmacy IDA Pharmacy...............................................................22

Respite

Goderich Place Retirement........................................ OSB

Retirement Residence

Goderich Place Retirement........................................ OSB NLG Harbour Hill...........................................................23

Town of Goderich

Town of Goderich.........................................................21

See this publication and more at:

Quality Healthcare Publications http://patientdirectory.ca

www.facebook.com/patientdirectory.ca

patientdirectory.ca

1-800-280-7637 goderich.ca 21

Put Your Good Health in Our Good Hands.

The staff at De Jager Town Square I.D.A. Pharmacy is committed to providing the best possible customer and patient care in our community pharmacy. We will endeavour to anticipate, discover, and research what our customers’ needs are, and, using our knowledge and expertise, do our best to meet them.

Services: • Mastectomy Breast Form & Bra Fittings • Ostomy and Diabetic Supplies • Injection Services (flu shots, shingles vaccines) • Free Delivery • Sigvaris Compression Stocking Fittings • One-on-one Medication Counselling • Bracing and Supports • Mobility Aids • Loyalty Rewards

112 Courthouse Square Goderich, ON N7A 1M8 Ph: 519-524-7228 Fx: 519-612-2228

www.townsquareida.com

IF YOU CAN THINK IT

YOUR ONE STOP PRINT SHOP FOR ALL YOUR COMMERCIAL AND PERSONAL PRINTING NEEDS

WE CAN INK IT

www.willowpublishing.com T: 1-800-339-5662

info@willowpublishing.com

CANADIAN OWNED AND OPERATED

22

Better together We’re here for you.

At Harbour Hill, we go beyond personalized care — we honour your goals for today and support your goals for the future.

Here, you’ll find more than comfort and convenience. You’ll discover a vibrant, caring community where your needs are met with kindness, your choices are respected, and your family is welcomed.

Expect personalized, attentive care that feels like home.

RE

UN

IT Y

Now offering short-term stays, respite and convalescent care.

TIR

E M E N T CO

MM

Call us to book your visit

519-440-0110

104 Suncoast Dr. E, Goderich life@Harbourhillsuites.com

Harbourhillsuites.com

QUEENSVIEW RETIREMENT COMMUNITY AND 55 PLUS VILLAS

LIVE YOUR BEST LIFE LIVE YOUR BEST LIFE

We Wetake takepride prideininthe thereputation reputation that thatwe wehave havebuilt. built.

Proudly Serving Serving Proudly

the Goderich GoderichCommunity Community for over over 30 30years. years. for

Independent Living Independent Living

Thoughtfullydesigned designedbachelor bachelor11 & & 22 bedroom bedroom suites, Thoughtfully suites, many manywith withkitchens, kitchens,kitchenettes kitchenettes&& balconies.Well Wellplanned plannedamenity amenityspaces spaces include include hair balconies. hair salon/spa, salon/spa,1st 1strate ratedining diningroom, room,games games room,library, library,fitness fitnesscentre, centre, tv tv lounge, lounge, nursing room, nursing care, care,and and24 24hr. hr.snack snackbar.* bar.*

Respite & & Convalescent Convalescent Care Respite Care

Offeringthe themost mostcomprehensive comprehensive short short term term rehab rehab services Offering servicesin inHuron HuronCounty.

County.The Thefocus focusis is on you, your outcomes, your goals, returning you home stronger than before.* on you, your outcomes, your goals, returning you home stronger than before.*

Memory Care Memory Care

We have a specialized, secure neighbourhood within Goderich Place focused on a We have a specialized, secure Goderichdesigned Place focused on a Montessori based program & neighbourhood proven methods within of engagement, to create, Montessori basedenhance program&&stimulate proven methods of engagement, designed to create, each individual's interests.* enhance & stimulate each individual's interests.* *An assortment of care packages available *An assortment tailoredoftocare yourpackages needs. available tailored to your needs.

Still Still

#1 choice in huron choice county

ASK ABOUT OUR MEMORY CARE WING

ASK ABOUT OUR MEMORY CARE WING

www.goderichplace.ca

Call Jennifer Puckett Call Jennifer Puckett to Arrange ylduora P Tour dna denwO to Arrange yB deyglad nuaoMra P Tour 519-524-4243 EXT 224

,.E #1 EVIRD ANIVLAB 03 in huron HCIREDOG ,.E Ecounty VIRD ANIVLAB 03 ac.ecalHpC hIcRirEeDdOoG g.www

yB degaEXT naM 519-524-4243 224 BALVINA DRIVE E., GODERICH ac.ecalphciredo30 g.w w w 30 BALVINA DRIVE E., GODERICH dna denwO