Cypress Regional Hospital Patient Services Directory

2017 Patient Services

Directory

Cypress Regional Hospital

The Cypress Regional Hospital (CRH)

in Swift Current, SK was completed in 2007 and quickly excelled into one of Saskatchewan’s leading acute healthcare facilities. The Cypress Regional Hospital offers a complete range of services including, but not limited to: general medicine, emergency, surgery, obstetrics/gynaecology, pediatrics, internal medicine, psychiatry, intensive care, lab servicese and on-site radiology. The Cypress Regional Hospital has emerged as one of Saskatchewan’s most innovative health facilities, adopting the National Health Institute’s Releasing Time to Care™ model and the International Health Institute for Healthcare Improvements Perinatal Collaborative.

The facility itself has gained a reputation of being cutting-edge because of its strategic layout and innovative design. The spacious atrium upon entering the Hospital is unique and provides a nontypical hospital welcome. With a blend of natural ambient lighting and warm colour tones, the facility is as welcoming as it is highperforming. The Cypress Regional Hospital has been designed to provide an inviting and less stressful atmosphere for our patients, their families and friends, and staff.

The Cypress Regional Hospital has been designed functionally and effectively. Departments are strategically positioned so the most common services are located centrally while complementing services are placed as close together as possible. For instance, the emergency room is located directly below the surgical and obstetrics/gynaecology departments and a large elevator provides direct and immediate access.

The Cypress Regional Hospital is also on the leading edge of technology advancements. Digital storage systems like the Picture Archiving and Communication Systems (PACS) make distance irrelevant. It is able to instantly transfer patients’ digital images throughout Saskatchewan and beyond.

Our focus is to be a leader in rural health excellence.

Help us achieve this focus.

We are always looking to improve our services. If you have any suggestions, comments, or concerns about how to make your care more effective or efficient at the Cypress Health Region, please contact us. All comments are kept strictly confidential.

Please forward all suggestions, comments, and concerns to the Cypress Health Region: Attention: Quality Care Representative 429 4th Ave. N.E. Swift Current, SK S9H 2J9 Phone: 306-778-5115 Toll-free: 1-888-461-7443 Website: www.cypresshealth.ca

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Cypress Regional Hospital

Welcome

A message from the CEO Staff, physicians, and volunteers throughout the Cypress Health Region are gifted, caring people who have devoted their time and careers to providing you, our patient and our customer, with high quality healthcare services. The Cypress Health Region is working to establish a culture that is based on excellence. We strive to provide you with the best possible experience from the moment you enter any of our more than 20 facilities, including the Cypress Regional Hospital.

Delivering healthcare services in the Cypress Health Region is an incredibly complex undertaking. At any one time there are thousands of people in our facilities. Whether those thousands of people are requiring medical services, or are simply visiting a loved-one to wish them a speedy recovery, our goal is to provide a positive experience that exceeds expectations.

While healthcare service delivery is complex, it is individually tailored to each patient.

The Cypress Regional Hospital is a facility which is open 24 hours per day, 7 days per week, 365 days of the year. Acute care services are always available at this facility. Regional Health Authorities in the province of Saskatchewan are challenged to meet rigorous schedules, often with limited resources. This challenge is one which we believe is best met head-on.

Through excellent people and excellent care, our health region has been able to reduce wait times in a variety of areas and is continuing to work to further improve wait times. A recent Patient First Review study has provided our health region with stories from patients and their families. This feedback helps drive change and allows us to achieve our vision of being a leader in rural health excellence.

During your stay at the Cypress Regional Hospital you will encounter many Cypress Health Region staff members and volunteers. Each staff member and volunteer of our health region takes pride in making your stay as enjoyable as possible. The Cypress Health Region provides staff and volunteers with educational opportunities, including training specifically focused on providing you with the best service possible.

Together, we commit to providing you safe, quality health services with compassion, respect, and accountability.

Thank you for entrusting your care to us.

Beth Vachon Chief Executive Officer Cypress Health Region

www.cypresshealth.ca

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Table of Contents Welcome to the Cypress Regional Hospital

Vision, Mission and Values......................... 5 Cypress Regional Hospital Contact Information ................................................ 6 Frequently Called Numbers................... 6

Hospital Information

Directions................................................... 7 Patient Safety and Privacy.......................... 7 Patient Rights and Responsibilities........... 10 Patient and Family Centered Care ........... 10 Admission................................................. 11 What to Bring/ What to Leave at Home....................... 12 Your Health Care Team............................. 12

Hospital Services

Accommodation....................................... 13 Ambulance Services................................. 13 Balloons.................................................... 14 Bank Machine........................................... 14 Billing........................................................ 14 Cafeteria................................................... 15 Cellular Phones......................................... 15 Codes........................................................ 15 Discharge.................................................. 16 Elevators................................................... 16 Fire Safety................................................. 16 Flowers..................................................... 16 Gift Shop................................................... 16 Hospital Security...................................... 16 Infection Control...................................... 17 Internet .................................................... 17 Interpreters.............................................. 17 Lost and Found......................................... 17 Library...................................................... 17 Parking...................................................... 18 Patient Information.................................. 18

No Scent Policy......................................... 18 Smoking.................................................... 19 Spiritual and Religious Care...................... 19 Taxis.......................................................... 20 Telephones............................................... 20 Television and Radio................................. 20 Valuables.................................................. 20 Vending Machines.................................... 20 Visiting...................................................... 20 Volunteers................................................ 21 Washrooms.............................................. 21 Website.................................................... 21

Programs and Services

Cardiac Lab............................................... 22 Chemotherapy.......................................... 22 Community Courses - Health and Well Being ................................................ 22 Critical Care Unit...................................... 22 Dietitian.................................................... 23 Lab Services.............................................. 23 Medical Imaging....................................... 24 Medical-Surgical Inpatient Services.......... 24 Mental Health Services............................. 25 Midwifery Services................................... 25 Nutrition and Food Services..................... 26 Rehabilitation........................................... 26 Renal Dialysis............................................ 26 Social Work............................................... 27 Surgical Services....................................... 27 Women and Children’s Health Services Unit............................................. 27

Dr. Noble Irwin Regional Healthcare Foundation Inc.....28 Community Supporters Index Page................................30

Please note that we are constantly changing to meet your needs.

Information presented may be subject to change.

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Cypress Regional Hospital

Welcome

our Vision Leaders in Rural Health Excellence

our Mission Within Saskatchewan’s health care system, Cypress Health delivers safe, quality services to each person

our Values Safety Assessing all situations for risk and acting accordingly

Compassion Behaving towards another person as if their entire experience to this moment is your own

Respect Treating others the way you would prefer to be treated - kindly, courteously, tactfully

Accountability Assumption of responsibility for actions. It is not only what we do, but also what we do not do

Excellence Continually striving to do our best in every situation

www.cypresshealth.ca

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Cypress Regional Hospital Contact Information Cypress Regional Hospital 2004 Saskatchewan Drive Swift Current, SK S9H 5M8 Phone: 306-778-9400 Website: www.cypresshealth.ca

Frequently Called Numbers: All phone numbers listed below use area code 306.

Main Switchboard...................................................... 306-778-9400 Day Surgery.................................................................306-778-9419 Emergency..................................................................306-778-9412 Endoscopy/Elective.................................................... 306-778-9467 Health Records........................................................... 306-778-9440 Intensive Care Unit......................................................306-778-9413 Laboratory................................................................. 306-778-9563 Medical Imaging......................................................... 306-778-9457 Medical/Surgical Floor............................................... 306-778-9400 Mental Health Unit.....................................................306-778-9522 Pre Surgical Screening................................................ 306-778-9530 Social Work................................................................ 306-778-9484 Telehealth Facilitator.................................................. 306-778-9465 Therapy Services........................................................ 306-778-9449 Womens & Children’s Health Services........................306-778-9418

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Cypress Regional Hospital

HOSPITAL INFORMATION

Directions to the Hospital If entering the city of Swift Current from the north: turn left (east) onto the Highway #4 bypass. Turn left (east) onto Saskatchewan Drive.

If entering the city of Swift Current from the south: turn right (east) onto Saskatchewan Drive.

If entering the city of Swift Current from the east: take the Highway #4 (Cadillac/ Rosetown/22nd Ave. N.E.) exit. Turn right (north) onto Highway #4. Turn right (east) onto Saskatchewan Drive.

If entering the city of Swift Current from the west: take the Highway #4 (Cadillac/ Rosetown/22nd Ave. N.E.) exit. Turn left (north) onto Highway #4. Turn right (east) onto Saskatchewan Drive.

If you are unsure of the location of the Cypress Regional Hospital please watch for ‘H’ signs next to highways leading into city of Swift Current.

Patient Safety and Privacy Patient Safety Safety is the #1 value of the Cypress Health Region and we are committed to providing a safe environment for all individuals.

As a patient you play a vital role in safety!

Patient Safety Tips:

• Ask a family member or a friend to be your advocate. An advocate is a friend, family member, or someone you trust. They can be your eyes and ears while you are in the Hospital. They can help get things done and speak up for you if you can’t.

• When you visit any healthcare facility, make sure to wash your hands. Don’t be afraid to ask your healthcare professional to wash their hands too. Hand washing is the single most important thing that anyone, including you, can do to prevent the spread of infection.

• Patient Identification. Do not let anyone give you medication or perform any procedure unless they check your identification (ID) band. Anytime an ID band is placed on your wrist always read the information and make sure it is correct.

• Make sure the doctors and nurses know all of the medications you are taking, including over the counter medications (ex. aspirin) and dietary supplements (ex. vitamins and herbs).

• Look at all the medications you receive. If the medications you are given do not look familiar, alert your doctor or nurse.

• Falls can lead to serious injury. Tell your healthcare provider if you have had a fall at home or feel unsteady on your feet.

• If you are having surgery make sure that you, your doctor, and your surgeon all agree on what will be done. Speak to a member of your care team about the Surgical Safety Checklist.

• When you are discharged from the Hospital, ask your doctor or nurse to explain your home treatment plan. Make sure you know which medications to take when you go home.

Your medications may have changed while in hospital.

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What you can Expect from the service providers within the Cypress Health Region • • • • •

To be treated with respect and dignity To know who is part or your health care team To receive the best and safest care possible To participate in our care and treatment As much privacy in your care environment as we can provide

Patient Privacy and Confidentiality Receiving health care services involves providing personal information. At the Cypress Health Region, we are committed to keeping this information confidential.

Information concerning your health care is kept in strict confidence. Likewise, only authorized personnel are permitted to see your information. We will ask for your permission before disclosing information to anyone other than those providing your care. We do not allow others, such as lawyers or insurance companies, to access your medical information unless we have your authorization, or we are required or authorized by law to provide such access.

You will be asked for your consent if these or other groups request information. You should be aware that there are certain situations where the law may require or authorize us to release information without your authorization. An example is the reporting of child abuse or certain communicable diseases.

We do not sell your information to third parties. We also have specific policies, procedures, and computer systems that are designed to protect your information from unauthorized use, error, and loss.

We are required to keep your information only for the length of time that is determined by law; however, purging information depends on staffing availability.

You or anyone to whom you have given written permission, including your legal representative, have the right to read or request a copy of your health record or written information. Your health record is the physical property of the individual health care facility or region. In order to access your information, we prefer that you put your request in writing. There may be a charge for such a request. You will be informed beforehand of any applicable charges. We will respond to your request within 30 days. If we need to extend this time or have to refuse your request we will discuss this with you. We will provide an explanation of any term, code, or abbreviation used in your record; however, if you require further explanation we will refer you to someone who can help.

Accreditation Canada Accreditation is one of the most effective ways for the Cypress Health Region to regularly and consistently examine and improve the quality of our services. By participating in the Qmentum accreditation program we are evaluating our performance against national standards of excellence. These standards examine all aspects of health care, from patient safety and ethics, to staff training and partnering with the community. Cypress Health Region employees devote their time to learn how to improve what they are doing in order to provide the best possible care and service for their patients and clients.

The Cypress Regional Hospital is accredited by Accreditation Canada. The last on-site survey took place in October 2013.

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Cypress Regional Hospital

HOSPITAL INFORMATION

Compliments and Quality Care Concerns If you have a compliment please contact the manager where you or your loved one received care.

You may also contact the region’s Quality Care Representative who will be happy to forward your compliments to staff that provided you with care and, with your permission, will include them in the region’s staff newsletter.

We understand that at times, despite our best efforts, situations occur which cause concern.

If you have questions or concerns regarding the service you or your family member received, you may be able to resolve the issue by talking to the caregiver or Program Manager who provided you with the service. If, however, you are unable to resolve your concern, the Quality Care Representative may be able to help you.

The Quality Care Representative can: • • • • • • • •

Listens to your concerns Act as your representative Refers your concern to the health care provider that can assist you Help you and your family with questions or concerns about health services in the health region Investigate your concern and provide a response to you and your family Recommend changes to the system to improve the quality of health services provided in the health region Explains the region’s policies and your rights and responsibilities Accepts any compliments that you have for our service

Concern handling deals with concerns which pertain to (but not limited to): • • • • •

Specific concerns about the quality of care received Access to services Perceived gaps in the health services being provided Supportive services (meals, housekeeping) Client assessment process for health services (home care, long term care placement, etc)

All information shared with the Quality Care Representative is kept confidential unless you give permission to speak or act on your behalf Client concerns should initially be directed to the care giver, nursing unit coordinator or program/facility manager where you received service. If your concern has not been addressed to your satisfaction you can contact: Quality Care Representative 429 4th Ave. N.E. Swift Current, SK S9H 2J9 Phone: 306-778-5115 or 306-778-5169 Toll Free: 1-888-461-7443 Email: comments@cypressrha.ca

www.cypresshealth.ca

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Patient Rights and Responsibilities As a patient of the Cypress Regional Hospital you have the right to: • • • • • • • • • • • • •

Be treated with dignity and respect Information about your diagnosis and the likely course of your illness Information about the benefits and risks of any recommended procedure or treatment Request a second opinion or change your doctor without any negative impact on your care Communication in a way you can understand Receive high quality care delivered by professional staff in a safe environment Give, refuse, or withdraw consent for a treatment or procedure and to know the medical consequence of your decision Information about your follow-up care Have another person present with you while being examined by a doctor Know the name and qualifications of those people providing your care Read or request a copy of your medical record (there may be a charge for the copy) Expect that your personal and medical information will be kept confidential, and Voice concerns about your care

All patients and family members have the right to be treated with respect to reflect their dignity, individuality and cultural background.

As a patient of the Cypress Regional Hospital you have the responsibility to: • • • • • • • • • • •

Treat our staff and other patients with consideration and respect Respect the privacy of other patients Give accurate and complete .information about your health and medical history Participate in decisions about your health care Ask questions until you clearly understand your diagnosis, treatment, or method of care Tell your doctor if you are using any alternative or complementary therapies such as herbs, vitamins, acupuncture, etc.

Provide a copy of your Health Care Directive, if you have one Report any changes regarding your condition to your care provider Designate someone to make decisions on your behalf, if necessary Be aware of how your lifestyle affects your health, and Keep your appointments or call as soon as possible if you need to reschedule.

All patients have the responsibility to treat others with respect to reflect their dignity, individuality, and cultural background.

Patient and Family Centered Care An approach to the planning, delivery, and evaluation of health care that is grounded in mutually beneficial partnerships among health care providers, patients and families. It redefines the relationships in health care.

Patient and family centered care is an approach to health care that shapes policies, programs, facility design and staff day to day interactions. It leads to better health outcomes and wiser allocation of resources and greater patient and family satisfaction.

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Cypress Regional Hospital

HOSPITAL INFORMATION For more information on Patient & Family Centered Care contact Director Quality Care & Patient Safety 429 4th Ave NE Swift Current, SK S9H 2J9 Or email pfcc@cypressrha.ca

Patient Experience Survey The Cypress Regional Hospital participates in a Patient Experience Survey that was developed by the Health Quality Council of Saskatchewan. This survey has been implemented in hospitals throughout the province. The survey questionnaire consists of 10 questions, enabling the patients to voice their opinions on their care during their hospital stay, identifying both positive and negative aspects of their experience. All inpatients from Cypress Regional Hospital will be invited to participate prior to discharge. We hope you choose to take part in the Patient Experience Survey as we value and appreciate your feedback.

Daily Visual Management Cypress Health Region has implemented a Lean management system. A vital part of the Lean management system is a well-functioning visual management system, including daily visual management with visibility walls and huddles.

As a patient or family member you will see staff gather at the visibility wall during the day.

You will see them huddle for 10 to 15 minutes to discuss the daily work in the area as well as well as any improvement opportunities.

Some of the benefits of Daily Visual Management include: Less ‘firefighting’ at the front line, more time for improving the daily processes because problems are identified and dealt with at the appropriate levels of the organization before they grow out of proportion, and less need for meetings and committees as they will be redundant, among others.

Your Admission Day Entering the Facility There are three main entrances to the Cypress Regional Hospital. The primary entrance is clearly marked ‘Main Entrance’ and has motion activated, automatic doors for patient convenience. This door is to be used for all non-specialty purposes (ie: lab, x-ray, etc.) by patients, families, and other visitors to the facility. The main entrance is open from 7:00am to 8:00pm.

A second entrance is available to the right of the main entrance and is clearly marked ‘Emergency’. This entrance is to be used only in the case of emergencies or for after hour needs.

The emergency entrance is open 24 hours per day.

A third entrance is reserved exclusively for home care clients, chemotherapy/renal dialysis clients, and Meals on Wheels volunteers. This entrance is on the west side of the Cypress Regional Hospital and is open from 8:00am to 3:00pm, Monday to Friday.

www.cypresshealth.ca

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Admission All personal information (necessary for hospital and Ministry of Health records) will be considered strictly confidential. It is important that you make staff aware if you have a Health Care Directive (ie: a living Will) or if you have been in a hospital out-of-province during the past year.

Hospital wrist identification bracelets are used for all patients.

What to Bring

1. Provincial Health Card 2. Personal Identification (ie: driver’s license) 3. Other Health Insurance Card 4. Medications

Personal Items You should bring only necessary personal toilet articles such as a toothbrush, toothpaste, comb and brush, shaving items, or cosmetics (NO scented products, please). Although the Hospital provides patient gowns, you are welcome to bring your own pyjamas or nightgown together with a bathrobe and slippers.

Medications Bring all current prescriptions and non-prescription medications in their original containers.

Some medications are not supplied by the Hospital and you may be required to supply your own. Any medications required during your stay will be prescribed by your doctor and will be brought to you by your nurse.

Please tell your doctor and nurse if you are allergic to any medications or suffer from any other allergies. If you have any questions about your medications your doctor, nurse, or hospital pharmacist will assist you.

What Not to Bring Please do not bring: valuable papers or documents, scented personal care products, items of sentimental value, jewellery or expensive clothing, large amounts of cash, alcoholic beverages, televisions, radios, or plug-in appliances unless first approved by staff. The Cypress Regional Hospital is not responsible for patients’ personal items and valuables.

Meet Your Health Care Team • • • • • • • • •

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Critical Care Response Team Dietitians Health Educators

Home Care Department Laboratory Technicians Licensed Practical Nurses Medical Imaging Team Midwives Occupational Therapists

• • • • • • • • •

Palliative Care Team • Special Care Aides Pharmacists

• Speech-Language Physicians

Pathologists Physiotherapists • Students Psychiatrists Recreational Therapists Registered Nurses Registered Psychiatric Nurses Social Workers Cypress Regional Hospital

HOSPITAL SERVICES

Accommodation Our patient registration staff will make every effort to provide you with the type of accommodation you request. The Cypress Regional Hospital offers semi-private and private rooms. Depending on availability, private rooms will be offered to patients at no cost. If, however, a patient wants to guarantee himself/herself a private room there will be a nominal cost associated with such a guarantee. Patients are to provide their request for a guarantee of a private room at the time of registration.

If your loved ones require a place to stay in Swift Current while you are in the Hospital, the Swift Current Rotary House is available through the Dr. Noble Irwin Regional Healthcare Foundation. The House is a 6-bedroom hostel located directly across from the Regional Hospital.

Ambulance Services The Cypress Health Region has a total of 12 ambulance services operating within its boundaries. In Swift Current, ambulance services are provided by Swift Current and District Ambulance Service Ltd., a privately owned ambulance service provider.

In Saskatchewan, ambulance costs are the responsibility of the individual (where applicable).

You will be billed directly for these services. For individuals covered under the Saskatchewan Health Plan there is no provision for coverage of ambulance transfers as an inpatient or as an outpatient.

Current road ambulance transfer fees for Saskatchewan residents are: • Basic Charge.....................$245.00 • Mileage.......................... $2.30/km • Wait Charge..............$80.00/hour *Fees are effective March 31, 2011 and are subject to change without notice.

Other fees: • Saskatchewan Air Ambulance: $350.00 deductible plus local ambulance charges at both pick up and destination sites are the responsibility of the patient.

• If a healthcare attendant is required during the transfer, there will be an additional charge applied.

• If you are a Saskatchewan resident aged 65 and over and are being transported by road ambulance within the province of Saskatchewan, the cost for a transfer is $275.00.

• The Cypress Health Region encourages the use of personal insurance policies to assist with ambulance services expenses.

Costs of ambulance rides (basic charge and mileage only): • • • • •

Swift Current to Regina - $1,395.00 Swift Current to Saskatoon - $1,473.20 Leader to Swift Current - $971.80 Maple Creek to Swift Current - $879.80 Shaunavon to Swift Current - $741.80

*These costs are approximate and can change without notice www.cypresshealth.ca

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Emergency Medical Services teams throughout the Cypress Health Region are actively involved in their communities. The activities can include child safety seat inspections, bike safety, performing and demonstrating response scenarios through mock accidents, falls prevention programming, and fundraising for the Heart and Stroke Foundation of Saskatchewan.

Balloons Since latex balloons can cause allergic reactions in some people, we ask that no latex products be brought onto the premises.

Bank Machine A 24-hour bank machine is located in the main entrance lobby on the south-facing wall. This bank machine is not the property of the Cypress Regional Hospital. If you encounter any issues or difficulties with the bank machine please use the number provided on the machine for assistance.

Billing Canadian residents are covered for healthcare services through their Saskatchewan Health Medical Coverage (or other). There are, however, some medical procedures and equipment that do not qualify and non-Canadian residents may be billed for their health services.

Examples of supplies that are billed to clients in Saskatchewan include, but are not limited to: fiberglass casting materials, splints, braces, slings, cervical collars, stockings, and shoulder immobilizers. Items such as these may be covered by private health insurance. The Cypress Health Region encourages all residents to have some form of private health insurance. Speak to your local insurance broker about the right plan for you.

For inquiries about invoices please call the Cypress Health Region’s finance department at 306-778-5106 or toll-free at 1-888-461-7443.

If you have coverage by one of the following agencies, please inform us at the number listed above: • Supplementary Health – Social Services & Family Benefits • National Health & Welfare – Treaty & Band Number required • Workers’ Compensation – Work related injuries Please note: The agencies listed above do not cover charges for preferred accommodation.

Payments for billable expenses in the Cypress Health Region can be paid at any health facility within the region. Cash, cheque, money order, credit card, and debit (Interac) are acceptable forms of payment. Arrangements can be made for monthly payments of invoices exceeding $100.

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Cypress Regional Hospital

HOSPITAL SERVICES

Cafeteria The Hospital cafeteria is situated on the ground level to the left of the main entrance.

Here you will find freshly prepared meals, snacks, and beverage items.

Meals include hot entrees at lunch time, baked goods, and an assortment of fruits, salads, soups, and snacks.

Please be advised that only cash is accepted at the cafeteria.

Public hours of operation at the cafeteria are: Monday to Saturday................... 7:45am - 6:00pm Sunday......................................... 9:00am - 4:00pm Lunch is served daily from 11:00am to 1:15pm with a rotating menu posted in the cafeteria daily. In addition, a limited selection of grab and go items are available from 1:30 p.m. to 4:30 p.m.

Comment cards are located on the cafeteria’s counter. We welcome your feedback.

Cellular Phones Cypress Health Region policy states that all persons entering our facilities shall have limited usage of cellular telephones, cordless telephones, and 2-way radios.

There shall be a minimum of two (2) meters between the person and any medical equipment before answering a call.

Patient and guests to the Cypress Regional Hospital may use their cellular phones in areas that are free from medical electronic equipment and instrumented clinical areas. These areas include, but are not limited to, waiting rooms, cafeterias, offices, lounges, and patient rooms where medical equipment is not in use.

This policy has been implemented to minimize the risk of electromagnetic interference from the use of cellular phones and 2-way radios with the operation of medical equipment.

Specialized medical equipment may be susceptible to interference from the transmitter’s power and frequency. Medical equipment or clinical laboratory equipment may exhibit unexpected behaviours such as altered display outputs and unexplained alarms when cellular phones or 2-way radios are used in close proximity to them. Generally the greater the distance between the medical equipment and the cellular phone or 2-way radio the less likely that the equipment will be affected.

Codes During your stay, you may hear overhead pages in the form of Color Codes. These are used to notify our specialized teams that their expertise is needed immediately in a specific area.

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Discharge Discharge times are currently handled on a case by case basis. Please discuss your discharge date and time with your nurse or physician.

Elevators The Cypress Regional Hospital has a public elevator in the main atrium with two shafts for quick access. The elevator safely transports hundreds of patients and visitors between the two floors each day. The elevator is wheelchair friendly and has a maximum capacity of 3000 pounds or 19 passengers.

A second elevator, strictly for use by staff, connects the Emergency department (main floor) to the Women’s and Children’s Health Services and Surgical Services departments (second floor). It has been designed to quickly transport patients from one area to another in emergency situations.

Fire Safety You may hear one of our regular fire drills during your hospital stay. When you hear the fire alarm, please return to your room. We will inform you should any action become necessary.

If you are in the Hospital cafeteria, please stay there until the all clear signal is given.

Elevators must not be used when there is a fire or a fire drill.

All facilities within the Cypress Health Region practice fire drills on a regular basis to ensure preparedness should a fire ever occur. Fire information sheets are posted in hallways throughout the Cypress Regional Hospital.

Flowers Only flowers purchased at a floral shop or the Gift Shop are permitted at the Cypress Regional Hospital. Please do not cut outside flowers and bring them into the facility to avoid transporting insects into the Hospital.

Gift Shop The Gift Shop in the Cypress Regional Hospital is in the main atrium next to the registration desk, and is run by the Dr. Noble Irwin Foundation.

They have a wide selection of confectionery, magazines, books, toys and fresh flowers. The gift shop is open weekdays from 9:00am to 3:00pm.

Hospital Security Hospital staff, physicians, and volunteers are easily identified by a photo identification badge. All staff are required to wear their photo identification badge at all times.

Please notify a staff member immediately if you observe any suspicious activity or individuals, have any security concerns, or if you have lost a personal item.

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Cypress Regional Hospital

HOSPITAL SERVICES

Infection Control Hand washing is the single most effective way to reduce the spreading of germs. The Cypress Regional Hospital has strict infection control standards that include staff washing their hands before interacting with a patient and Environmental Services Workers cleaning frequently touched surfaces such as door knobs, light switches, stair railings, and flat surfaces on a regular basis.

It is important, as a patient or visitor, to adopt heightened infection control practices while at the Cypress Regional Hospital. Please wash your hands frequently and, if you’re sick, stay away from the facility altogether to limit the amount of germs that you are spreading.

Internet In 2011 the Cypress Regional Hospital installed two public computers for patients and their families to use. These computers have full internet access and can be used to research health information, medications, and other important information. The Cypress Regional Hospital encourages users of these public computers to exercise proper computer use protocol.

Computer use protocol is posted beside each computer. If the computer that you are using encounters any errors please re-boot the system to remedy the problem. An instruction sheet is located next to each computer.

The Cypress Regional Hospital features wireless (Wi-Fi) internet connections.

Interpreters The Cypress Regional Hospital has access to volunteer interpreters of various languages. If you require the services of an interpreter please call our Volunteer Coordinator at 306-7785140 or speak with one of your health care providers.

Lost and Found If you have lost an item or you would like to report a found item, please contact any staff member. The lost and found bin is located at the Information Desk on the main floor.

Library The Trans-Canada Pipeline Library is located directly across from the cafeteria in the main atrium. The library has a wealth of resources including two computers with internet access, pamphlets/brochures, booklets, and general reading material from the Cypress Health Region and our partners. www.cypresshealth.ca

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Parking Public parking is located at the front of the facility. Handicap parking stalls are available across the road outside of the main entrance as well as next to the Emergency entrance.

Designated parking for chemotherapy/renal dialysis patients, as well as home care clients and Meals on Wheels volunteers is available on the west side of the parking lot. Unless you are visiting the Hospital for these purposes, please do not park in these reserved parking spaces.

Parking in the rear of the Hospital is strictly for staff use.

The open parking area directly in front of the main doors is intended for patient drop off/ pickup use only and is not to be used for more than 5 minutes.

Patient Information If you are a visitor and would like a patient’s room number, please call the Main Switchboard at 306-778-9400. Anyone is welcome to use the phone at the Information Desk or across from the elevator on the second floor for this purpose.

No Scent Policy We Share the Air! Scented products can aggravate health problems for some people, especially those with asthma, allergies, and other medical conditions.

The Cypress Health Region supports, wherever possible and practicable, the use of products that have a low scent or are scent-free. Scent-free does not always refer to an odour-free product. Some products that claim to be scent-free may be using additional chemicals to mask the smell; they may still have an odour. Products to avoid are perfume/cologne, aftershave, scented hairsprays, and lotions.

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Cypress Regional Hospital

HOSPITAL SERVICES

Smoking The Cypress Health Region has a no smoking policy in our facilities and on our properties.

Due to the unique location of the Cypress Regional Hospital, however, the Cypress Regional Health Authority approved a designated area on the grounds of the facility. The designated area is outside of the front entrance at the end of the sidewalk leading out from the main entrance. Please be respectful of your health, the health of others, and the property of the Cypress Regional Hospital while using the designated tobacco area.

The no smoking policy is a part of our commitment to your health. While you are a patient in our Hospital you should be aware that smoking can potentially affect your care: it causes an increased risk of stroke, is responsible for 85% of all lung cancers and 85% of cases of chronic obstructive lung disease, and increases the risk of a number of other cancers and medical disorders.

Did you know the following facts about quitting smoking?

• Within just 20 minutes, your blood pressure and heart rate decrease to normal levels • Within a few hours, your risk of having a stroke drops significantly by about 40% • Within 8 hours, the levels of carbon monoxide in your blood decrease while levels of oxygen increase to normal • After one day, your risk of a heart attack decreases • Within a few weeks, your smoker’s cough (that isn’t due to chronic lung damage) should clear up • You will feel less tired and won’t experience extreme shortness of breath while exercising • After one year, you are half as likely to develop heart disease as a smoker. You will notice that your overall energy levels increase - you feel better!

• After 10 years, your risk of developing lung cancer decreases by almost half • Smokers who have illnesses and who quit smoking recover better and live longer than those who don’t quit Please let your doctor or nurse know if you would like to kick your tobacco habit. Smoking cessation packages are available to patients to assist in eliminating tobacco addiction.

The Cypress Regional Hospital is tobacco free outside of the designated smoking area. No use or sale of any tobacco products is permitted inside or on the grounds of any facility owned by the Cypress Health Region. Tobacco can include cigarettes, cigars, pipe tobacco, chewing tobacco, or other related products.

Spiritual and Religious Care A Sanctuary Room is available for anyone to use. The Sanctuary Room at the Cypress Regional Hospital is located on the second floor and through the doors located directly across from the elevators.

Spiritual care providers are a personal preference. Patients are welcome to contact their spiritual care provider at any time, however, any spiritual care provider must go through the Cypress Health Region’s volunteer services program prior to providing spiritual care in the facility. This protocol is in place so that the spiritual care provider is provided with a volunteer nametag to be identifiable in the facility, as well as to have a criminal record check performed. Volunteer Chaplain services are available to you upon request. www.cypresshealth.ca

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Taxis A public phone is available at all times for the purpose of calling a taxi. This phone is located next to the ATM (bank machine) at the front entrance. Taxi services are provided by United Taxi.

Telephones Two payphones are available for use in the Cypress Regional Hospital. One payphone is located at the front entrance next to the ATM machine and a second is located outside of the Med/ Surg North and West units.

Television and Radio Television (TV) rentals are available during your time at the Cypress Regional Hospital through our partnership with the Hospitality Network. Please talk to your nurse to activate your cable TV. Hospitality Network staff will be available to discuss per day rates. You will be billed for your cable TV upon use. Please be aware that the Hospitality Network returns a portion of every dollar received through TV rentals to the Cypress Regional Hospital.

Valuables The Cypress Regional Hospital encourages you to store all valuables at home. The Hospital is not responsible for the loss of any personal items. All lost items that are found will be taken to the lost and found at the Information Desk.

Vending Machines Food and beverage vending machines are located across from the cafeteria in the main atrium as well as in the emergency department’s waiting area. Vending machines are available any time.

Visiting Rest is an important part of your healing. Please speak with our nurse about visiting hours and restrictions.

The Cypress Health Region has an open family presence policy, recognizing the important role that family and friends have in recovery. Upon admission/entry into a health facility patients are given the opportunity to determine who is considered ‘family’ and who may be permitted to visit any time. Families are welcome 24 hours per day according to patient preferences.

Please speak with a member of your care team for more information and to make your preferences known.

A visitor phone is located near the front entrance and is available to determine a patient’s room number. A second phone is located on the second level across from the elevator.

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HOSPITAL SERVICES

Volunteers The Cypress Health Region has an invaluable base of volunteers that provide more than 10,000 hours of service each year. You may see volunteers throughout the facility, such as the Kiwanis Klowns, members of the Cypress Regional Hospital Auxiliary, Meals on Wheels deliverers, and others.

All volunteers in the Cypress Health Region have had a criminal record check performed and are provided with Cypress Health Region name badges to publicly show their status as a volunteer.

If you are interested in becoming a volunteer for the Cypress Health Region please call the Volunteer Coordinator at 306-778-5114.

Washrooms Public washrooms are located throughout the facility and are clearly marked with signage.

All washrooms within the Cypress Regional Hospital are wheelchair accessible. Please notify any staff member if you find that any washroom supplies, such as soap and paper towel, need replenishing.

Washrooms in the Cypress Regional Hospital are designed to maximize proper hand hygiene.

All taps and paper towel dispensers are touchless. Many washrooms have handle-free doors to minimize the spreading of germs. Washrooms with handled doors have garbage bins located next to the door so that your paper towel can be used to open the door handle and then be discarded into the trash bin.

Website The Cypress Health Region’s website is www.cypresshealth.ca. On the website you will find a wealth of information on our facilities and physicians, as well as detailed information on our programs and services. Our website is frequently updated with the latest news from across the region and is available 24 hours per day, 7 days per week.

Our website features a ‘Well Wishes’ section that allows family and friends to send E-greetings to patients or residents in any of the acute or long term care facilities in the Cypress Health Region.

If you have a friend or family member that is a patient or resident in the Cypress Regional Hospital this is your opportunity to send them a greeting card, get well message, birthday wishes, holiday spirit, and more.

All messages are handled confidentially. Upon receipt, your greeting is printed, placed in a sealed envelope, and delivered to the specified patient’s room. If your message is for a birthday, holiday, anniversary, or other special occasion, please specify this information so that your message can be printed on an appropriate decorative card. www.cypresshealth.ca

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Cardiac Lab Cardiac Lab provides cardiology services to in and out patients with the following: • ECGs (Electrocardiograms) • Stress tests • Ambulatory blood pressure tests

• Holter monitoring • Pulmonary function tests and

Chemotherapy The Cypress Regional Hospital is home to a Chemotherapy Satellite Program. The Chemotherapy Unit is located on the second floor within Ambulatory Care. It operates Monday through Friday (excluding statutory holidays) from 8:00am to 2:30pm.

Once it is determined by an Oncologist that a patient’s condition is stable, selection for available spots in the Chemotherapy Satellite Program will begin.

The program employs highly trained chemotherapy nurses who provide approximately 1,000 specialized treatments per year.

Community Courses - Health and Well Being • Cardiac Education Program – offered approximately 4 times per year. Usually meet weekly for the duration of the 4 session program. Includes how your heart works, heart healthy diet, activity and stress management.

• Pulmonary Rehab Program – offered in fall and spring. Meets twice per week for 6 weeks. Includes one hour of exercise and one hour of education.

• Diabetes Education Program – diabetes nurse educator and dietitian offer inpatient and outpatient education with individual counselling and group sessions.

• Chronic Disease Management Classes – topics include Diabetes, Hypertension, Heart & Stroke, Osteoporosis, Arthritis, Cancer prevention, Chronic Obstructive Pulmonary Disease, and Asthma. These are offered periodically throughout the year.

• Live Well with Chronic Conditions Program – The program provides practical suggestions and support which builds confidence in coping with everyday challenges of a chronic condition. Two trained peer leaders meet with groups of up to 12 participants for 2.5 hours once a week for six consecutive weeks.

For more information on community courses please call 306-778-5118 or toll free at 1-877-401-8071.

Critical Care Unit The Critical Care Unit (CCU) at the Cypress Regional Hospital is home to both the Emergency Department (ED) and the Intensive Care Unit (ICU). Nurses working in Critical Care are cross trained, meaning that they can care for patients in either the ED or ICU. The ED provides public with access to assessments and treatments for conditions that require emergent and/or urgent interventions. The ED also provides diagnostics and treatments to patients with less serious conditions. The ED is staffed

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programs & services with physicians and nurses who have specialized skills in treating emergency patients. Critical Care is a 24 hour service open 7 days per week, treating approximately 22,000 patients per year.

When you arrive, you will register at the ED Registration desk, you will then be assessed by a Triage Nurse to determine your care requirements. Those with serious injury or illness will be treated before those triaged as less urgent.

The ICU provides the most intensive care and treatment for inpatients within the Cypress Regional Hospital. It is a four bed unit that serves approximately 500 patients per year. Each of the four rooms is electronically monitored, providing clear visualization to nursing staff when they are not providing direct patient care. This feature is for visual monitoring only; there is neither recording nor sound associated with this system.

Families play an integral role in the patient’s recovery and length of stay in the CCU. To provide as much comfort and support as possible the Cypress Regional Hospital provides pull out chairs that can be used to rest during the visit and, if required, a family room is located outside the doors of the ICU. This room has a couch, table and chairs, phone access, TV, DVD player, and a small kitchenette.

For patient safety the entrances to both ED and ICU are locked. For ICU family members, please enter the family room and dial “413” on the phone provided. This will connect you with one of the nurses in the unit. Families must state their name, the patient they wish to see, as well as their relationship to that patient. Restriction of visitors may be determined by the team if it is in the best interest of the patient.

Dietitian Caring for the dietary needs of patients are divided into two areas: clinical in-patient and outpatient dietitians. Dietitians assess a patient’s nutritional status one-on-one to develop a Nutrition Care Plan and work with all clinical care areas throughout the Cypress Regional Hospital.

Clinical in-patient dietitians see patients on a referral basis. All dietitians are registered members of the Saskatchewan Dietetics Association. Clinical out-patient dietitians may see both self-referred and referred clients.

The role of the clinical dietitian is to: • Identify nutrition concerns • Assess nutritional needs • Develop and evaluate nutrition care plans

• Recommend and teach therapeutic diets • Monitor the nutritional status of patients

Lab Services Cypress Health Region laboratories provide laboratory testing services which assist physicians and other healthcare providers in the prevention, diagnosis, treatment, and monitoring of disease, illness, and wellness in patients.

Cypress Regional Hospital laboratory services are provided in a laboratory staffed with professionals including Medical Laboratory www.cypresshealth.ca

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Technologists, Medical Laboratory Assistants, and Clinic Assistants. The Hospital utilizes industry leading diagnostic instrumentation.

Combined testing provided on site with referral laboratories, complete diagnostic testing is provided in five laboratory disciplines: Hematology, Chemistry, Bacteriology, Transfusion Medicine, and Anatomical Pathology.

The Cypress Regional Hospital laboratory provides outpatient sample collection services.

Hours of operation are Monday through Friday 8:00am to 4:00pm.

Medical Imaging Medical Imaging at the Cypress Regional Hospital includes a variety of imaging modalities including: • General X-ray • Computed Tomography (CT) Scan • Fluoroscopy

• Ultrasound • Digital Mammography and

The department utilizes new state-of-the-art technology through its Picture Archiving and Communication Systems (PACS) where all images are stored digitally instead of on film.

PACS allows faster transferring of images to all departments within the Cypress Regional Hospital, and also allows images to be sent to physicians within the city, across the region, and all major hospitals in Saskatchewan.

Approximately 24,000 medical imaging procedures are performed per year.

Medical-Surgical Inpatient Services Medical-Surgical inpatient services are delivered via a 48-bed unit at the Cypress Regional Hospital. This unit is subdivided into four nursing stations in two identical wings where care is provided to patients requiring a wide range of medical and surgical conditions.

Your nurse will be involved in the planning of your care with you and your family and would be happy to answer your questions.

We ask that you choose one member of your family to act as a spokesperson when calling the unit for information or when talking with the staff. Information will be given to your immediate family members only.

The environment on Med./Surg. offers a multidisciplinary team approach to care. Team members may include physicians, nurses, pharmacists, dietitians, social workers, physiotherapists, occupational therapists, as well as other support staff. We encourage and support family participation in planning for the care of our patients.

Discharge planning starts on the day of, and sometimes prior to, admission. Team members work together to monitor the severity of your illness and the intensity of service you require during your hospital stay. A strong emphasis is directed towards facilitating safe discharges to ensure appropriate use of acute

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Cypress Regional Hospital

programs & services care and community resources. The multidisciplinary team, along with the physician, work together to plan for and offer assistance for post-hospital care. This may include arrangements for transfers to rehabilitation, long-term care, convalescent care, or facilitating arrangements for services at home.

Our goal for the utilization of services is the right care, at the right place, at the right time.

We recognize that each patient’s situation is unique and visiting hours can be adapted to meet the specific needs of the patient and family. Please discuss your needs for visitors with your nursing staff.

Mental Health Services Mental Health and Addictions Services provides care to clients who exhibit serious or acute mental health issues. The Mental Health and Addictions Services team is comprised of professionals from several specialties including psychiatry, psychology, social work, nursing, and addictions. If you would like to speak to a health professional about mental health or addictions please call us at 1-877-329-0005 and our intake team will assist you in accessing services. All calls are confidential.

The Cypress Regional Hospital features a 10-bed acute inpatient unit offering admission for clients with severe mental health needs. It is designed for clients who have more complex service needs than can be adequately supported in the community.

Midwifery Services The Cypress Health Region houses a Midwifery program. Midwives are healthcare professionals who have specialized education in midwifery and are registered and licensed with the Saskatchewan College of Midwives. Midwifery care includes quality health care, education, counseling, and support for childbearing women. The midwife works with each woman and her family to identify their unique physical, social, and emotional needs.

Midwifery services in the Cypress Health Region are free through Saskatchewan Health medical coverage.

A midwife in Saskatchewan: • works with a pregnant woman and her family to provide care and support during pregnancy, labour, birth, and the first six weeks after the baby is born • is an expert in normal pregnancy, birth, and care up to six weeks after birth • collaborates with doctors, nurses, alternative/complimentary therapists, pharmacists, lab and ultrasound technicians, and others to provide the best care possible for the woman, her baby, and her family For more information on Midwifery services in the Cypress Health Region please call 306-778-5118 or toll free 1-877-401-8071.

www.cypresshealth.ca

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Nutrition and Food Services At the Cypress Regional Hospital, Food Service Supervisors and Dietitians manage the food service operation to ensure food is of quality, nutritious and safe, and that it complies with special diet requirements.

Food for patient meals and snacks is prepared fresh by certified cooks and trained staff using the cook/chill method.

Meals are based on a non-selective menu cycle.

If you have food preferences that comply to your diet they can be relayed to your primary care provider, nurse, or to nutrition and food services staff delivering or picking up your trays.

Inform your nurse immediately if you have food allergies. If you are on a special diet that has been ordered by your physician, your meals and snacks will be adjusted to comply with the diet.

Patient meals will be delivered during the following times: Breakfast: between 7:30am and 8:30am Lunch: between 11:30am and 12:15pm Supper: between 4:30pm and 5:15pm Each health services unit is equipped with a pantry/ kitchenette that is stocked with items for patient consumption. To limit potential risk, unmarked and outdated items in the pantry fridge will be discarded.

Rehabilitation Rehabilitation Services at the Cypress Regional Hospital includes Physical and Occupational Therapy, as well as Speech and Language Pathology. As part of the team involved in the recovery process after a major illness or injury, our goal is to improve our patients’ function to the best of his or her ability and assist patients and families to make the plans necessary for a safe discharge from the hospital.

Renal Dialysis The Cypress Regional Hospital houses the region’s Renal Dialysis Satellite Program available to residents of Cypress Health. The unit is located on the second floor of the Hospital within the Ambulatory Care Unit.

Renal Dialysis is offered 6 days per week Monday through Saturday. There are two dialysis runs each day with one group of patients in the morning and another group in the afternoon.

Once it is determined by a Nephrologist that a patient’s condition is stable, selection for available spots in the Renal Dialysis Satellite Program would be made by chronological order.

The program employs a group of highly trained dialysis nurses who provide approximately 1,700 specialized treatments per year.

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Cypress Regional Hospital

programs & services

Social Work The Cypress Regional Hospital employs two full time Social Workers that provide a variety of offerings as part of the healthcare team. Social Workers assist the patient/family members by providing assessment, counselling, and discharge planning. They provide a strong resource to all members of the team when dealing with complex patient care.

Surgical Services The Cypress Regional Hospital’s Surgical Services department offers both inpatient and day surgery procedures. The following specialties are offered directly in the Hospital’s surgical department: • • • •

General surgery Urology Minor ear, nose, and throat surgery Dental surgery

• Obstetrics/Gynecology • Opthalmology • Minor Orthopaedic surgery

Surgical services at the Cypress Regional Hospital encompass two operation theatres, a day surgery unit, a post-anaesthetic recovery unit, a nurse and anaesthesia pre-assessment clinic, an operating room scheduling office, and a sterile processing department.

Day surgery services are offered Monday to Friday and emergency surgery coverage is available 24 hours per day, 7 days per week, 365 days per year.

Comprehensive and holistic care is provided and nurses work collaboratively with the patient, family, and multidisciplinary team to return patients to optimum health.

Women and Children’s Health Services Unit The Women and Children’s Health Services Unit (W/C) provides a wide range of patient services including: • • • •

Labour and Delivery Midwifery Newborn care Lactation Consultant for mothers seeking assistance with breastfeeding • Pediatrics care of children from infancy to 16 years of age • Gynecological surgery • Medical overflow The W/C unit is located in the east wing of the second floor. It is a 15 bed unit apprised of 3 Labour and Delivery suites, 5 pediatric rooms, 7 multipurpose rooms, and a nursery.

Specific to the W/C unit is open visiting hours for immediate family, as well as bedside reporting at shift change. Bedside reporting ensures that the patient is at the center of all information and care provided.

Staff employed in this unit require specialized training in both Labour and Delivery and Pediatrics. Registered nurses and licensed practical nurses are part of the multidisciplinary team for this unit. www.cypresshealth.ca

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Dr. Noble Irwin Regional Healthcare Foundation Inc. The Dr. Noble Irwin Regional Healthcare Foundation works hard to ensure the healthcare you deserve is here when you need it. With that in mind, the Foundation has purchased many pieces of medical equipment to Keep Healthcare Strong in southwest Saskatchewan, throughout the many facilities in the Cypress Health Region. Some of the more recent purchases include,

Cypress Regional Hospital: • • • •

Holmium Laser CT Scanner Panda infant warmer ‘Men’s Health’ ultrasound probe and biopsy equipment

The Foundation has also assisted and participated in community fundraising efforts in Maple Creek, Shaunavon, Ponteix, Gull Lake and Cabri to help outfit and equip facilities and meet the needs of healthcare in these communities. In fact, there have been purchases made for every single healthcare facility in the Cypress Health Region in the last two years.

The Dr. Noble Irwin Regional Healthcare Foundation is proud to serve the people of southwest Saskatchewan. The partnership with our donors is making a difference in the quality and availability of healthcare within our region.

What does the Dr. Noble Irwin Regional Healthcare Foundation do?

The Mandate of the Dr. Noble Irwin Regional Healthcare Foundation Inc. reads that “we will gather, administer and disburse funds to improve the quality and availability of healthcare for all residents of southwest Saskatchewan”. We accomplish this in two main ways: 1. Working with Cypress Health Region, we determine what healthcare equipment is needed to continue the current level of services for residents or can be used to expand available services within the Health Region. Once this is known, we structure a local or region wide program to gather funds and we use these funds to support the purchase of the equipment.

2. In 2001, a Donor helped us to create a Scholarship Endowment Fund that is used to support the training needs of existing healthcare providers or others wanting to become healthcare providers. Individuals apply for financial assistance and twice yearly, the Foundation reviews these applications and approves the disbursal of funds to support individuals as they train to provide quality healthcare within the Cypress Health Region.

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foundation How can you help?

There are a variety of ways that you can support the Mandate of the Foundation and by extension, healthcare within the Cypress Health Region: 1. You can participate in any Foundation hosted or third party event where the proceeds will be directed to the Dr. Noble Irwin Regional Healthcare Foundation. Examples would be our annual Golf Tournament (normally held in early June); our annual RadioThon (normally in late September) or you can attend the annual Night out in Greece fundraising banquet (hosted by the Greek Orthodox Community of Swift Current and normally held in late October).

2. You can provide a financial or in-kind gift to any of the Foundation’s ongoing programs: a) our “In-Memorial” gift program; b) our “In-Honour of” gift program; c) our “Lens Implant” program; or d) our “Grateful Patient” program. Each of these programs are flexible to the point that you can designate which healthcare facility (within the Cypress Health Region) or which specific service or program you would like to support. You can also allow us to use your financial gift where we feel it will be of the most benefit to all residents.

3. You could allow for the health and wellbeing of future generations by establishing what is known as a “Legacy or Planned” gift. This type of gift takes some effort on behalf of the gift giver to establish, but they are invaluable to the Foundation as Planned/Legacy Gifts are normally larger and can therefore be used to fund the purchase of larger more expensive equipment pieces. Alternatively, these larger gifts can be used to re-equip a facility/program to ensure the quality of service remains strong and effective for the residents being serviced.

Where can you get additional information?

The Dr. Noble Irwin Regional Healthcare Foundation operates out of the Habitat for Healthcare Building, located right across Saskatchewan Drive from the Cypress Regional Hospital in Swift Current. Our address is 2051 Saskatchewan Drive. Our Hours of Operation are 8:00am to 5:00pm Monday to Friday and we would appreciate your visit or telephone call at (306) 7783314. Further, we would encourage you to visit our website at www.drirwinfoundation.com for additional details on who we are, what we do, what we have done, what we are currently working toward and how you can help and to be perfectly clear – your help is needed if we are to accomplish what needs to be accomplished.

“Keeping healthcare strong in southwest Saskatchewan” .

www.cypresshealth.ca

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Index Page Disclaimer: We thank all the advertisers whose support has made this publication possible. The appearance of the advertisements in this publication should not be taken as an endorsement by our hospital of any particular goods or services and our hospital cannot be responsible for the goods and services which appear in those advertisements. You are encouraged to consult with a trained health professional before making lifestyle changes.

Aging in Place Cypress House - Golden Health Care Inc.....................................................................31

Alzheimer Society Alzheimer Society Cypress Resource Centre...............................................................32

Holistic Care Cypress House - Golden Health Care Inc.....................................................................31

Nursing Home Cypress House - Golden Health Care Inc.....................................................................31

Optical Retail Optical Image..............................................................................................................33

Optician Optical Image..............................................................................................................33

Optometrist Optical Image..............................................................................................................33

Pharmacy Pharmasave.................................................................................................................33

Physiotherapy Central Avenue Physiotherapy....................................................................................33

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community supporters Swift Current’s only licensed Personal Care Home.

Dedicated to creating a “home” which provides residents with an enhanced quality of life, comfort and the freedom of choice… “Aging in the Right Place” Cypress House offers a homelike environment that will make one feel cozy and comfortable, safe, secure and improve the quality of life – A Place to Feel at Home. Cypress House’s environment is designed into four small groups of “households” or “clusters” in which residents live in small groups – this creates a more personal environment which adds continuity and familiarity to the lives of residents rather than “institutional”. We provide “Aging in the Right Place” to all Levels of Care.

Benefits of Our Care • • • •

Qualified Nursing and Personal Care staff 24 hours a day, 7 days a week.

Physicians and allied health care professionals provide specialized care during their visits.

Nutritious home cooked meals planned in consultation with the resident and a dietician to ensure individual and dietary needs are met.

Resident Recreation Activities provided.

Our Philosophy is based on traditional values of caring for those who cared for us.

2135 Scott Street, Swift Current, SK

We encourage you to visit – tours available by appointment.

Call Brian at 306-778-3500 E-mail brianpenner@sasktel.net Check our website www.goldenhealthcare.ca/locations/cypress-house * Cypress House is licenced by Sask Health, operates under the approval of but not affiliated with the Cypress Health Region - operates independently from the Hospital, The Meadows and other Cypress Health Region facilities/services.

www.cypresshealth.ca

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Alzheimer Society Cypress Resource Centre Our Programs and Services Our Resource Centre offers information, educational opportunities, support groups and the opportunity to talk directly with knowledgeable support staff.

Our First Link Coordinator provides information, individual support and connection to community resources.

All of our programming is free of charge.

Cypress Resource Centre The Meadows 2215 Woodrow Lloyd Place Swift Current SK S9H 5R2 Phone: 306-773-2683

Learn More Live Well www.alzheimer.sk.ca

See this publication and more at:

patientdirectory.ca

Quality Healthcare Publications 32

Cypress Regional Hospital

community supporters

Central Avenue PHYSIOTHERAPY

“A Dynamic Approach to Your Rehabilitation”

We are committed to improving and maintaining the functional independence and performance of our clients. We assist in the prevention of injuries, treatment of physical impairment and disability and the promotion of fitness, health and wellness.

302 Central Ave. N. Swift Current, SK S9H 0L4 Phone: (306) 773-8313 Fax: (306)773-8316

www. achesandsprains.com

We are...

Friendly staFF, community - minded, locally owned and operated since 1964 •Open 365 Days A Year • In-Store Post Office • Starbucks® Coffee Shop • Extensive Cosmetics Department • Unique Giftware • Free Delivery With Prescriptions • Colour Photocopying • Registered Nurse On Staff • Gathering Room Available For Community Meeting Place • Extensive Home Health Care Area • Pharmacist Always Available • Speciality Ordering For Customers Hou rs: 8 am t o m i d n i g Ht w eek days , 9 am t o m i d n i g Ht we ek en d s

306-773-7261 390 central ave. north, swift current, sk pharmasavelivewell@gmail.com

www.pharmasave.com

www.cypresshealth.ca

619 Main St. N Gravelbourg, SK S0H 1X0 Phone: (306) 648-3387

everything

print, design

&web ...if you can THINK it, we can INK it!

Tel.: 613-475-2927 • 800-339-5662 15681 Hwy 2, Brighton ON K0K 1H0 info@willowpublishing.com www.willowpublishing.com

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Notes:

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1 2 3 4 5 6 7 8 9 10January 11 12 13 14 S 16 M 17 T 18 W 19 T 20 F 21 S 15 1 23 2 24 3 25 4 26 5 27 6 28 7 22 January 8 30 9 10 29 31 11 12 13 14 S 16 M 17 T W T F S 15 : 5 : 1218 : 1919 : 20 27 21 1 23 2 24 3 25 4 26 5 27 6 28 7 22 January 8 30 9 10 29 31 11 12 13 14 S 16 M 17 T W T F S 15 : 5 : 1218 : 1919 : 20 27 21 1 23 2 24 3 April 4 26 5 27 6 28 7 22 25 M T 11 W 12 T 13 F 14 S 8S 30 9 10 29 31 1 15 16: 5 17: 1218 : 1919 : 20 21 27 2 23 3 24 4 April 5 26 6 27 7 28 8 22 25 M 11 T 12 W 13 T 14 F 15 S 9S 10 29 30 31 1 16 17: 5 18: 1219 : 1920 : 21 27 22 2 24 3 25 4 April 5 27 6 28 7 29 8 23 26 S M T W T F S 9 10 11 12 13 14 15 30 1 16 17: 3 18: 1119 : 1920 : 21 22 26 April 2 24 3 25 4 26 5 27 6 28 7 29 8 23 M 11 T 12 W 13 T 14 F 15 S 9S 10 30 1 16 17: 3 18: 1119 : 1920 : 21 22 26 2 24 3 25 4 July 5 27 6 28 7 29 8 23 26 M 11 T 12 W 13 T 14 F 15 S 9S 10 30 1 16 17: 3 18: 1119 : 1920 : 21 22 26 2 24 3 25 4 July 5 27 6 28 7 29 8 23 26 M 11 T 12 W 13 T 14 F 15 S 9S 10 30 1 16 17: 3 18: 1119 : 1920 : 21 26 22 2 24 3 25 4 July 5 27 6 28 7 29 8 23 26 S M T W T F S 9 10 30 31 11 12 13 14 15 1 16 17: 9 18: 1619 : 2320 : 21 22 30 July 2 24 3 25 4 26 5 27 6 28 7 29 8 23 M T W T F S 9S 10 30 31 11 12 13 14 15 1 16 17: 9 18: 1619 : 2320 : 21 22 30 2 24 3 25 4October 5 27 6 28 7 29 8 23 26 M 11 T 12 W 13 T 14 F 15 S 9S 10 30 31 1 17 2 18 3 19 4 20 5 21 6 22 7 16 : 9 : 16 : 23 : 30 8 24 9 10 11 23 25October 26 12 27 13 28 14 29 S M T W T F S 15 30 16 31 17 18 19 20 21 1 23 2 24 3 4 5 6 28 7 22 : 9 : 1625 : 2326 : 27 30 8 30 9 10 11 12 13 14 29 31October S M T W 19 T 20 F 21 S 15 16 17 18 1 23 2 24 3 25 4 26 5 27 6 28 7 22 : 5 : 12 : 19 : 27 October 8 30 9 10 29 31 11 12 13 14 Sw .16 Mc y 17 Ws s 19 F l t 21 w w15 pT r e18 hT e a20 hS . c a 1 23 2 24 3 25 4 26 5 27 6 28 7 22 : 5 : 12 : 19 : 27

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1 2 3 6 February 7 8 9 10 M 14 T 15 W 16 T 17 F 13 1 23 2 24 3 20 21 22 February 6 28 7 8 9 10 27 M 14 T W T F 13 : 3 : 1015 : 1816 : 17 26 1 23 2 24 3 20 21 22 February 6 28 7 8 9 10 27 M 14 T W T F 13 : 3 : 1015 : 1816 : 17 26 1 23 2 24 3 20 21 May 22 M F 6 28 7T W8 9T 10 27 1 14 2 15 3 16 4 17 5 13 : 3 : 10 : 18 : 26 8 21 9 May 10 23 11 24 12 20 22 M 16 T 17 W 18 T 19 F 15 27 28 1 : 3 23 2 : 1024 3 : 1825 4 : 26 5 22 26 8 30 9 May 10 11 12 29 31 M T W 18 T 19 F 15 16 17 1 23 2 24 3 25 4 26 5 22 : 2 : 10 : 18 : 25 May 8 30 9 31 10 11 12 29 M 16 T 17 W 18 T 19 F 15 1 23 2 24 3 25 4 26 5 22 : 2 : 10 : 18 : 25 8 30 9August 10 11 12 29 31 M 16 T 17 W 18 T 19 F 15 1 24 2 25 3 26 4 22: 2 23 : 10 : 18 : 25 7 30 8August 9 10 11 29 31 M 15 T 16 W 17 T 18 F 14 1 23 2 3 4 21: 2 22 : 10 : 1824 : 25 25 August 7 8 9 10 11 28 29 30 31 M 15 T 16 W 17 T 18 F 14 1 23 2 24 3 25 4 21: 7 22 : 14 : 21 : 29 August 7 29 8 30 9 31 10 11 28 M 15 T 16 W 17 T 18 F 14 1 23 2 24 3 25 4 21: 7 22 : 14 : 21 : 29 7 November 8 30 9 31 10 11 28 29 M 15 T 16 W 17 T 18 F 14 1 24 2 25 3 21: 7 22: 1423 : 21 : 29 6 November 7 30 8 31 9 10 28 29 M 14 T 15 W 16 T 17 F 13 1 23 2 3 20: 7 21: 1422 : 21 : 24 29 November 6 7 8 9 10 27 28 29 30 M 14 T 15 W 16 T 17 F 13 1 23 2 24 3 20: 4 21: 1022 : 18 : 26 November 6 28 7 29 8 30 9 10 27 M 14 T 15 W 16 T 17 F 13 1 23 2 24 3 20: 4 21: 1022 : 18 : 26

4 11 S 18 4 25 11 S 18 4 25 11 S 18 4 25 S 11 6 18 13 25 S 20 6 27 13 S 20 6 27 13 S 20 6 27 13 S 20 5 27 12 S 19 5 26 12 S 19 5 26 12 S 19 5 26 12 S 19 4 26 11 S 18 4 25 11 S 18 4 25 11 S 18 4 25

5

1 2 3 4 6 7 March 8 9 10 11 M 14 T 15 W 16 T 17 F 18 S 13 1 23 2 24 3 25 4 20 21 22 March 6 28 7 29 8 30 9 10 27 31 11 M 14 T W T F S 13 : 5 : 1215 : 2016 : 17 27 18 1 23 2 24 3 25 4 20 21 22 6 28 7 March 8 30 9 10 27 29 31 11 M 14 T W T F S 13 : 5 : 1215 : 2016 : 17 27 18 1 23 2 24 3 25 4 20 21 June 22 M W F 11 S 6 28 7T 29 8 30 9T 10 27 31 1 17 2 18 3 13: 5 14: 1215 : 2016 : 27 5 21 6 June 7 23 8 24 9 10 20 22 25 M T W T F S 12 27 13 28 14 29 15 30 16 31 17 1 : 23 2 3 19: 5 20: 1221 : 2022 27 24 5 27 6 June 7 29 8 30 9 10 26 28 M T W T F 17 S 12 13 14 15 16 1 23 2 24 3 19 20 21 22 : 1 : 9 : 17 : 23 : 30 June 5 27 6 28 7 29 8 30 9 10 26 M 13 T 14 W 15 T 16 F 17 S 12 1 23 2 24 3 19 20 21 22 : 1 : 9 : 17 : 23 : 30 5 September 6 28 7 29 8 30 9 10 26 27 M 13 T 14 W 15 T 16 F 17 S 12 1 24 2 19 20 21 22 23 : 1 : 9 : 17 : 23 : 30 4 September 5 28 6 29 7 30 8 9 26 27 M 12 T 13 W 14 T 15 F 16 S 11 1 2 :18 1 :19 9 :20 17 21 : 23 22: 30 23 4 September 5 27 6 28 7 29 8 30 9 25 26 M T W T F S 11 12 13 14 15 16 1 23 2 18: 6 19: 1320 : 2021 : 22 27 September 4 26 5 27 6 28 7 29 8 30 9 25 M 12 T 13 W 14 T 15 F 16 S 11 1 23 2 18: 6 19: 1320 : 2021 : 22 27 4 December 5 27 6 28 7 29 8 30 9 25 26 M 12 T 13 W 14 T 15 F 16 S 11 1 23 2 18: 6 19: 1320 : 2021 : 22 27 4 December 5 27 6 28 7 29 8 30 9 25 26 M 12 T 13 W 14 T 15 F 16 S 11 1 2 18: 6 19: 1320 : 2021 : 22 27 23 4 December 5 27 6 28 7 29 8 30 9 25 26 M T W T F S 11 12 13 14 15 16 1 23 2 18: 3 19: 1020 : 1821 : 22 26 December 4 26 5 27 6 28 7 29 8 30 9 25 M 12 T 13 W 14 T 15 F 16 S 11 1 23 2 18: 3 19: 1020 : 1821 : 22 26

Calendar for Year 2017 (Canada) 12 12 S

19 5 26 S 12 19 5 26 S 12 19 5S 26 12 7 19 S 14 26 21 7 28 S 14 21 7 28 S 14 21 7 28 S 14 21 6 28 S 13 20 6 27 S 13 20 6 27 S 13 20 6 27 S 13 20 5 27 S 12 19 5 26 S 12 19 5 26 S 12 19

2017

S

19 5 26 S 12 19 5 26 S 12 19 5S 26 12 4 19 S 11 26 18 4 25 S 11 18 4 25 S 11 18 4 25 S 11 18 3 25 S 10 17 3 24 S 10 17 3 24 S 10 17 3 24 S 10 17 3 24 S 10 17 3 24 S 10 31 17 3 24 S 10 31 17

35

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