Wildix Unified Communications solutions

Wildix solutions

introducing

Wildix WebRTC solution

DISCOVER NEW WAYS TO COMMUNICATE

The world of Wildix Un

Communication-enabl

Integration

Marketing

Availab

nified Communications

led Business Processes

bility

Efficiency

Knowledge

Benefits

Communication-enabled Business Processes (CEBP) Wildix Communication enables the business processes.

Efficient communication helps you optimize your work and increase your productivity.

The time spent on trying to reach the needed person can be crucial when taking an important decision.

Introducing the advanced solutions for business communication into your company will save your time and boost your results.

Efficiency

Simplicity

Marketing

With less time spent on trying to reach the needed person, you have more time to do your work. Boost your efficiency and productivity and enable the business processes!

Wildix has developed a brilliantly simple web-based solution that runs on any operating system. No additional installation or end-user training.

Wildix offers efficient tools of communication with the client on the website of your company that bring your online services to the new level.

Time spent on certain activities with or without Unified Communications Unified Communications optimize your work and increase your efficiency. The time usually spent on trying to reach the needed person can be devoted to other activities.

Looking for the person Voicemail usage Collaboration with colleagues

By introducing the innovative UC solution into your business environment, you acquire the full control over your activity, increase your responsiveness and let your company grow.

Waiting till the colleague is free Searching for the number Total

With UC Without UC

Source: Chadwick Martin Bailey, “Unified Communications Applications“

Wildix is a multinational company with its own research and development center in Ukraine.

Wildix has developed the Unified Communications system, a brilliantly simple solution that optimizes the business communication and offers the tools that improve marketing effectiveness of the companies of any size.

MAP of Wildix Unified Communications Applications

CTIconnect PRO The Wildix collaboration tool integrated with the corporate PBX, completely web-based. Unified Communications: SMS sending, Voicemail notifications, Instant Messaging, Presence, Call Me Back Mobility: employees’ mobile phones integrated with the corporate PBX, mobility on GSM and UMTS networks, DISA service.

CTIconnect Attendant Console Real-time calls monitoring, call management (hold, transfer) via a numeric keypad.

W-TAPI: TAPI + Web API A component that allows you to manage and monitor calls from Web applications and Microsoft Windows applications.

CDR VIEW Real-time monitoring and statistics of the employees’ call activity via either preconfigured or customizable graphs and tables.

ZERO DISTANCE Text, audio and video conference, desktop sharing; completely integrated into CTIconnect PRO.

KITE WebRTC solution integrated into the corporate telephone system for real-time communication through the website.

Server FAX Integration of FAXtoMAIL and MAILtoFAX services with the company’s telephony and computer platform, SMS sending via CTIconnect PRO.

FAILOVER Passing of all the functionalities to the PBX of backup in case of emergency.

Collaboration

CTIconnect PRO CTIconnect PRO is the Wildix Collaboration system that brings all the communication means into one seamless environment.

One simple instrument, completely web-based, for any type of communication for both on-site and remote users.

CTIconnect has an intuitive and simple graphical interface accessible via any modern browser. No end user training and additional installation of the components!

Accessibility Users can connect to the system anytime, anyplace, using any device connected to the Internet: PC, Laptop, Tablet, regardless of the OS. Just type the PBX IP address in and enter your credentials for the immediate access to the Wildix Unified Communication services.

Presence and Geolocation The Presence service allows you to know the activity status of your colleagues at any given moment. Presence information is an effective tool for more precise and efficient communication between the colleagues, allowing you to instantly see who is available, who is absent, busy in another conversation or does not want to be disturbed.

Users can also enable geolocation to let the others know their location and view them on the map.

You can select a contact and start a conversation with just one click: make audio and video calls, chat, send a note (virtual Post-It), send a fax, share your desktop, participate in text, audio and video conferences.

CTIconnect PRO Video

CTIconnect gives access to different corporate phonebooks and integrates with Outlook to offer such features as Presence, fax sending, click to call, conferencing and events manager.

The interface is available in five languages: Italian, English, French, German and Russian.

CTIconnect reduces the distance between the colleagues and increases your responsiveness to the customer.

http://pbx.wildix.com/video/cticonnect

Instant and easy communication enables collaboration and boosts the company productivity.

Mobility Wildix Mobility ensures your availability, anytime, anywhere, at the same number.

Your mobile phone becomes an extension of the company PBX and you can make and receive calls in the same way as from the office.

Advanced telephony features such as voicemail, call transfer and conference are at your service also on your mobile device.

extension 101

It takes just several seconds to activate the service, without any additional licenses or installation. The calls arrive both at your office and mobile phone.

CTIconnect Attendant Console Wildix CTIconnect Attendant Console Wildix Attendant Console is an all-in-one solution for call operators. An intuitive web interface allows you to manage high volumes of concurrent calls easily and efficiently.

Combine call control with presence monitoring to provide a high-level customer service. Your agents can see the activity status of their colleagues, even those in remote offices and mobility, before processing the call.

Wildix Attendant Console is an efficient tool for fast call handling in high-load environments. It is accessible in a multiuser mode, is completely web-based and available in five languages: Italian, English, French, German and Russian.

Its interface is accessible via any HTML5 browser without any installation of the components.

CTIconnect PO Video

http://pbx.wildix.com/video/cticonnectPO

CTIconnect Attendant Console for the VISUALLY IMPAIRED/BLIND

Hardware Apple VoiceOver Solution Text to Speech offers such features as autospeaking web pages, “read all�, web page summary, web table support, user-created labels, customizable verbosity.

Wildix Attendant Console

Braille device /optional

Supported manufacturers: Alva / Optelec, APH, Baum, Eurobraille, Freedom Scientific, GW Micro, Handy Tech, HIMS, HumanWare, MDV, Ninepoint Systems, Papenmeir

Wildix Attendant Console supports assistive hardware and software to help people with vision disabilities and with mobility problems.

Wildix Attendant Console can be used by everyone, thanks to its compatibility with accessibility devices (Braille display) and the tools present in the new generation PCs, such as VoiceOver (Converting Text to Speech) and Magnification.

Videoconference Audio and Video calls, Conference and Desktop sharing for communication at Zero Distance.

Wildix presents Zero Distance, a simple and efficient solution for collaboration, realized on the solid basis of WMS and Cloud WMS Network systems.

Zero Distance is the Wildix tool for conferencing and desktop sharing, completely integrated into CTIconnect. You can organize virtual meetings with your distant colleagues and collaborators without leaving your desk: you can start a text, audio and video conference with one click.

Full HD Call Conference Desktop Sharing Available in CTIconnect Mobile Available at just one click With Zero Distance you can make and receive audio and video calls from your PC via the CTIconnect interface. The application allows you to manage the call directly from the pop-up window and adjust your video settings. Video calls to multiple users are supported.

A user who created a conference, becomes the conference moderator who manages the conversation process and can dynamically add or exclude the participants. Once the participants enter a conference room, a multi-user chat starts automatically. It takes just one click to start an audio conference and to turn on video or desktop streaming.

Zero Distance is useful for assistance and training purposes since it supports desktop streaming both during a video call or a conference.

ZERO Distance Video Wildix technology saves you from unnecessary traveling and provides efficient and instant tools for communication at Zero Distance with your colleagues. http://pbx.wildix.com/video/zerodistance

Wildix Kite What is Kite ?

Wildix WebRTC Kite is a professional solution for business communication, completely integrated into the company telephone system. Wildix Kite turns the corporate website into an efficient communication and marketing tool.

The benefits Wildix Kite provides the customer with a free of charge way to contact the company on its website, with one click of a button, without a phone, without any software installation.

Based on the WebRTC (web real-time communications) technology, Wildix Kite allows a website visitor to start a chat, an audio call, video and desktop streaming with a company operator directly via the browser from any PC connected to the Internet.

Wildix Kite is completely customizable: you can organize the web page according to your needs, display separate call agents or groups of users according to their departments or based on the language they speak.

Wildix Kite distinguishes you from the competitors allowing you to deliver a high-quality and fast service that gratifies the customer.

How does it work ?

WebRTC is a revolutionary technology, a part of HTML5 standard, that enables web browsers with real-time communications capabilities (audio, video, chat) via simple Javascript APIs. Thanks to the WebRTC technology, there is no more need to install additional software for audio and video calls, the browsers can communicate peer-to-peer.

Wildix Kite brings the business communication to the web, allowing more mobility and flexibility and offering an innovative, simple, instant and free of charge way for any existing and potential customers to contact the company on the corporate website.

The communication revolution

Wildix Kite in action Wildix Kite is a direct, instant and free of charge way for existing and potential customers, partners, collaborators to contact a company, no matter where they are.

Wildix Kite service is represented on the company website as a customizable button that can be embedded into any web page. With a single click, a website visitor can start a chat, make an audio call and start video or desktop streaming with a company operator, directly from the browser. A call received from the website page is routed by the Wildix IP PBX to the right destination. The company operator receives a chat request directly to his CTIconnect interface (Wildix Unified Communications tool) and can answer a call from any compatible device – office phone, mobile phone, PC, Wildix DECT phone.

Unified Communications on your website Wildix Kite integrates a web call service into the company telephone system to create one seamless communication environment and connect a website visitor to the Wildix Unified Communications solution.

Via simple APIs it’s possible to show the avatars of the operators, information about their presence and activity status (online, offline, busy, absent, on the phone, receiving a call), their status message and their geolocation.

Wildix Kite allows your customers to start:

Chat Audiocall Videocall Desktop streaming With Wildix Kite your customers can communicate with you with just one click, free of charge, and with the full respect to their privacy.

Wildix IP PBX treats a call received from the company website as a usual incoming call, in this way all the advanced telephony features of a Wildix IP PBX are available: call groups (sales assistance team, technical assistance, etc), call transfer, conference, call recording, statistics and analysis tools, Voicemail service, timetables.

Wildix Kite uses a separate Dialplan, making it easy for the company to customize and program the usage of the service to its needs.

Try it now!

www.wildix.com/contacts

Control and analysis CDR-View is an efficient tool of control and analysis accessible via the web, providing you with the numerous reports relative to the call activity of the employees.

Authorized users can view the information about the number, duration, type and costs of all the incoming and outgoing calls in graphs and tables.

Just filter the data for the analysis (direction, services, costs, period...), select the way to group the results (by hour, by user, by group, by country, by class...) and specify which metrics you wish to add (count of events, cost of events, talk time of events).

You can select to view the results as a data grid or as graphs: line, area, bar, column and pie chart.

Save and share your reports with other users or export them to an .xls or a .csv file.

CDR-View is helpful to the company management while analyzing a particular event or the company call activity in general, or while deciding on the future business strategy.

A simple way to add value to your investment!

CDR View Video

http://pbx.wildix.com/video/cdrview

Fax-Server

Wildix FAX Server simplifies fax management and SMS sending.

Send and receive faxes easily and quickly as if they were simple emails.

Each user can have his own fax number. The maximum performance and reliability of the service is guaranteed, thanks to the T.38 standard for fax transmission over IP. The system delivers faxes directly to the recipient’s email. Automatic notifications provide the sender with the up-to-date information on the fax transmission status.

With Wildix FAX Server you don’t need to keep the paper archives, you can store and find the needed faxes easily since they come in an electronic format.

Wildix FAX Server brings significant savings through elimination of fax machines and relative expendables (paper, toner).

SMS Service Wildix FAX Server allows you to send and receive SMS via CTIconnect: just select a contact or enter a phone number and type the text of the message.

You can send fax or SMS to one or multiple recipients and postpone the delivery date and time if needed.

FAILOVER

FAILOVER service guarantees the system reliability and continuity of the services in case of the PBX or the network failure.

In case of emergency all the functionalities will be automatically passed to the PBX of backup that has the same features and configuration as the main one, ensuring the continuity of the services.

Smartphone APP CTIconnect Mobile application for your iOS and Android The application connects to your Wildix PBX system and offers the Unified Communication services on iPhone, iPod Touch and Android.

CTIconnect Mobile features: • Calls via VoIP or mobility to all contacts in the phonebook • Video calls via VoIP or mobility to all contacts in the phonebook • Chat with all the users of the system • Send reminder/memo messages to all the users of the system • Calls and chat history • Presence status and location of colleagues • Personal Presence status and location • Notifications when the application runs in the background mode

TAPI Integrations W-TAPI is a software component compatible with all Wildix PBXs for TAPI integration.

W-TAPI application allows you to make and monitor the calls from different Windows applications (Wildix TAPI) or webpages (Wildix Web API).

Wildix TAPI Wildix TAPI includes the basic call functions, such as dial, answer, hang up and additional functionality, such as hold, resume, transfer, conference Characteristics: • • • • • •

Multiline (to control multiple users) Functions in LAN and Internet environments Uses a single port 5060 UDP SIP protocol support TSP is compatible with TAPI 2.1 and TAPI 3.0 Compatible with Windows XP and superior (32 and 64 bit)

Wildix Web API Wildix Web API integrates with CRM, ERP software, Fias/Fidelio solutions and Web applications. Javascript Telephony API allows you to control the devices connected to the corporate Wildix PBX. Wildix Web API offers chat functionality and provides the information on the presence status and activity of the colleagues. Video calls are supported when used in together with Zero Distance application.

Wildix Web API turns any web page into an Attendant Console.

Wildix Web API works with a single JS file, server-side programming is not required.

Wildix Web API features: • • • • • • • • • •

place a call hang up answer a call put a call on hold and resume record a call perform blind and attended call transfers receive notifications monitor the active calls exchange chat messages with users receive users presence status information and location (geolocation) • set up and communicate your own status and location

Requirements: • PBX accessible via Web • Wildix applications enabled on the PBX: CTIconnect PRO, CTIconnect Attendant Console, W-TAPI. Wildix Web TAPI is compatible with the following browsers and superior to: • Firefox 21 • Opera 12 • Google Chrome 27 • Safari 6 • IE 10

WMS 3 Wildix system is based on TLC industrial electronics, it was designed to manage both SIP protocol and TDM technology and allows the convergence of voice and data networks.

WMS allows you to program the Dialplan procedures for incoming and outgoing calls to your specific needs and to create one seamless and transparent communication environment in all the offices of the company.

Wildix management system is completely web-based and consists of WMS and WMP. Both components do not require any physical installation and are accessible from PC or mobile devices on any operating system (Windows, Linux, Apple MacOS).

Wildix management system can be hosted on the dedicated servers and allows access in a multiuser mode.

Via the graphical interface you can activate and manage all your Wildix PBXs (it’s possible to connect all your offices to the WMS Network), add the users and edit their preferences, configure all the devices belonging to your network, even remote ones, thanks to the auto-provisioning system.

WMS 3 Virtual Virtualization of WMS 3.0 is possible thanks to the compatibility of the system with VMware and Xen Hypervisor.

Easy Failover Easy backup and system recovery via snapshots Fast performance Several virtual machines on one server Hosted PBX services Virtual environments allow better configuration flexibility and ensure the continuity of the services.

You can run Wildix System on virtual machines that are hosted on remote servers and deliver PBX functionality as a service, on rent, without any hardware installation on the client’s side.

WMP Wildix Management Portal The portal is accessible via the browser and allows you to view your PBXs on the geographical map, instantly update and move the licenses activated on your PBXs. It’s easy to apply for the technical assistance via the efficient ticketing system.

WMS Network You can connect your Wildix PBXs, even those located in different cities and countries, to a secure corporate network.

The users database of the Wildix system resides on a distributed LDAP database.

WMS Network is a secure and fast intracompany network where one PBX takes up the functions of the “Master” with the prerogative to synchronize all the updates with the other PBXs (“Slaves”).

Each change applied to the local database is first propagated to the “Master” and then from the “Master” to all the “Slaves”.

Thanks to the roaming profile, each user can be associated to any PBX in the network and he can move from one site to another without changing his extension number and user preferences. Each user added to the system is immediately visible and can be contacted by other users of the system.

WMS NETWORK characteristics

The most innovative CLOUD solution for Unified Communications Multisite communication in one transparent and accessible system VPN UDP Peer 2 Peer Distributed LDAP directory compatible with ACTIVE DIRECTORY

PBX Wildix Multimedia System

Wildix Multimedia System is a reliable PBX, easy to configure either locally or remotely.

Wildix PBX models are equal in terms of quality, but different regarding the maximum number of internal lines and concurrent calls.

One PBX can manage up to 8 or 5000 users (depending on the model), the physical dimension of all the machines is a standard rack-mounted 19’’ 1 unit format.

All the applications are integrated into a single operating environment and are available for all the users of the system Wildix Multimedia System easily integrates into an existing legacy telephony system.

You can enhance your communication by empowering traditional solutions with the VoIP services and Unified Communications.

Wildix offers a scalable and flexible system that easily extends and adapts to the needs of the company.

You can connect your Wildix PBXs via the WMS Network, a network of intercommunication that cancels the distances between the users of the system.

PBX characteristics Analog lines and ISDN support SIP protocol Compatibility with SIP phones Compatibility with BCA phones Unlimited Voicemail Call queues management Fax T.38 support Conference management

Full Video support Integration with Outlook and Lotus Notes Mobility Extension Graphical IVR Advanced CDR Dynamic LCR LDAP integration Multiuser

Multi-company Integrated FAX and SMS server Integrated CTIconnect component Call Center functionality Unified Messaging Instant Messaging Paging Remote locations and users management

PBX models Model Characteristics

WGW08 WGW16 WGW40 WGW90 WGW250 WGW500 WGW1000 WGW5000

Max number of users

8

16

40

90

250

500

1000

5000

Max number of concurrent external calls

4

8

15

30

120

150

300

600

Phones

The range of Wildix VoIP phones is designed to guarantee the maximum audio quality, high performance and usability.

XML browser PoE SMS sending and receiving Complete integration with Wildix PBX Audio HD wideband

Wildix presents four phone models, an ideal complement to your Wildix PBX. WP480 and WP490 have a simple and intuitive user-friendly interface and WP600 is in addition provided with a high resolution TFT color display and HD wideband audio for the best audio experience.

Basic characteristics *

WP400 • 4 Function keys (conference, hold, mute, transfer) • 2 programmable keys (feature or speed dial) • Volume keys • Wall mounting option

*

WP480

WP600

WP490

• 132*64 LCD display • 3 Line keys • 2 monitoring keys extensions/features/timetables • Wall mounting option

• 132*64 LCD display • 3 Line keys • 10 monitoring keys extensions/features/timetables

*

*

Full-duplex speaker with advanced AEC

• 4.3” LCD display, 480 x 272 pixels, 16.7M colors • 6 Line keys • 10 monitoring keys extensions/features/timetables • 2 LAN 10/100/1000 Mbit ports for connection to PC

In addition to the basic functions, Wildix phones are offer advanced features, such as XML browser and PoE alimentation.

Thanks to the Wildix auto-provisioning system, configuration of Wildix VoIP phones is immediate and simple. You can set up the BLF keys of your phones to monitor the activity of your colleagues or different PBX features.

Accessories

Key expansion module WP38KP with 38 programmable keys for call operators

Monaural headphones WHS32 for WP480, WP490, WP600

W-AIR Wildix W-AIR is a turnkey cordless solution.

Auto-provisioning system allows easy and instant connection to a Wildix PBX. W-AIR is a cordless phone, easily installed and perfectly integrated with Wildix VoIP system.

The signal coverage is very extensive, thanks to the system of Base Stations and Repeaters.

PRESENCE Audio HD wideband Integrated phonebooks CAT-iq Intelligent Networking

The system is developed on the CAT-iq protocol that allows voice and data transfer on the radio channel offering a great variety of features, such as access to the shared phonebooks and presence status monitoring.

To create a wireless infrastructure it’s enough to install a W-AIR Base Station.

You can expand the number of users and register up to 200 cordless phones.

Repeaters are implemented to extend the signal coverage of Base Stations.

W-AIR BASE STATION W-AIR REPEATER

Example of Intelligent Networking configuration

Up to 200 users registered Up to 40 W-AIR Bases per system Up to 30 W-AIR phones registered to one Base Station Up to 3 Repeaters per base Signal coverage: Indoor 50m, Outdoor 300m

Wildix offers a full range of Media Gateways (PRI, BRI, FXO, FXS, GSM) that provide a high degree of reliability and performance.

Media Gateway

MODEL

VOICE CHANNELS

W01PRI

30

1 ISDN PRI channel

W02PRI

60

2 ISDN PRI channels

W01BRI

2

1 ISDN BRI channel

W02BRI

4

2 ISDN BRI channels

W04BRI

8

4 ISDN BRI channels

W01FXS

1

1 BCA port

W04FXS

4

4 BCA ports

W08FXS

8

8 BCA ports

W16FXS

16

16 BCA ports

W24FXS

24

24 BCA ports

W04FXO

4

4 analog lines

W01GSM

1

1 GSM SIM

With Wildix media gateways you can connect phone lines to the VoIP services and analog phones to your Wildix PBX. Wildix system is flexible and scalable and can be easily extended by simply adding a new module to your network on the fly, without suspending your work.

Thanks to the GSM Media Gateway, the mobile phone of every employee becomes an extension of the company PBX. Make and receive the calls using your mobile phone in the same way as your office phone.

DESCRIPTION

PoE Switches MODEL

NUMBER OF PORTS

DESCRIPTION

WS08POE

8

WS16POE

16

16 PoE ports

WS24POE

24

24 PoE ports

WSG08POE

8

WSG24POE

24

24 PoE Gigabit ports

WSG18SFP

18

18 Fibra ports

8 PoE ports

Wildix offers a wide range of Switches: PoE Switches that power other PoE devices, PoE Gigabit Switches, Switches with Fibra ports.

8 PoE Gigabit ports

Data Storage Wildix USB Key Storage 2GB is a USB drive resistant to high temperatures.

Operative temperature: up to 70째C (158째F), aluminium case, up to 100 000 write/erase cycles, read and write speed: 10 MB/sec thanks to NAND Flash Technology.

Vertical solutions Wildix for FINANCE

• Offer innovative solutions to your clients on your corporate website with Wildix Kite • Create one transparent and seamless communication environment that cancels the distances between the offices • Record the calls in compliance with legal norms • Participate in audio- and videoconferences from any place, with one click • Bring your device and use the full set of UC services on your Android smartphone and iPhone • Assure the reachability of your employees anytime, anyplace

Wildix for HOSPITALS

W-AIR is the cordless solution of Wildix.

The system uses the new wireless CAT-iq technology (Cordless Advanced Technology - Internet Quality) which allows data and voice transfer on the radio channel and offers a number of advanced features.

W-AIR is a cordless phone helpful to the caregivers, easy to use and to carry thanks to the attached clip.

Wildix for HOTELS

Unified Communications for your Hotel.

A seamless system for hotel management completely integrated into the Wildix telephone system.

Wildix CTI-Hotel has a simple and intuitive graphical interface and allows you to perform all the usual front desk operations: reservations, check-ins and checkouts, wake up calls, charging of calls and services, printing of receipts.

The wind has changed, make your business fly with Wildix Kite.

DISCOVER NEW WAYS TO COMMUNICATE

Wildix s.r.l.

Località le Basse, 3 38123 Trento (TN), Italy Tel. +39 0461.1715111 Kite Us: www.wildix.com/contacts www.wildix.com REV. 11/2013