FISION TV +
Help Hub
One device for all your entertainment.
Need help navigating Fision TV+ or want to explore new features?
Our virtual education sessions are designed to help you get the most out of your service. Learn how to navigate live TV, streaming, DVR features, and settings with confidence. Whether you’re new or just need a refresher, we’re here to help.
Below is a YouTube link with a helpful video on getting started with FTV+: https://www.youtube.com/watch?v=5C31tjVLbYM
HAVE A QUESTION?
Scan to register for one of our Fision TV+ Education sessions.
15 minute one-on-one virtual Zoom session
1 hour one-on-one interactive demo with live educator
30 minute live and interactive group session with our educators
1 hour live virtual group class for a complete walkthrough
Hotwire Support
Now Available- Daily 24/7- Dedicated Williams Island Service Line
For service-related requests, ques�ons about your account, or general support, you can reach us directly through the Hotwire Williams Island VIP Line –
305-974-1181 or email us at WilliamsIsland@hotwiremail.com.
Please note that this inbox is actively monitored Monday through Friday from 9:00am to 5:00pm
Addi�onal Services
If you’re looking to upgrade your services or schedule a new installa�on, please contact Rey Andujar, our dedicated representa�ve for new service requests: rey.andujar@hotwiremail.com | 786-575-0290
The Hotwire Communica�ons Team
March 19, 2025
INCLUDED
Included DIGITAL ACCESS PACKAGE
Local networks, sports stations, commercial free music PLUS channels like TLC, NFL Network, USA, HGTV and Bravo!
FISION TV+ HD BOXES
Three (3) boxes with access to on-screen guide, Replay TV, Video On Demand, and more. Voice remote included.
DVR RECORDING STORAGE
Includes 50 hours of cloud DVR storage.
HBO PACKAGE
8 HBO channels offer exclusive and hit movies, original series, actionpacked sports, and special events. Plus, access to Max for streaming options.
SHOWTIME
12 SHOWTIME channels of top Hollywood hits, award-winning originals, championship boxing, live concerts, and comedy. Includes TMC and Flix.
DVR RECORDING STORAGE + 50 HOURS
Included
Included
Included
Included
Included STARZ
10 STARZ channels of movies and original programming. Plus, get access to STARZ Play - watch STARZ programming on your computer and mobile device!
GIGABIT INTERNET 1000/500
Download speed of 1000 Mbps and upload speed of 500 Mbps.
EERO PRO 6E ROUTER
Optimize your WiFi experience with 6E technology that delivers faster speeds on more devices. One (1) device included per household. Up to two (2) additional devices provided if required, subject to size and configuration of unit at the discretion of Hotwire.
BUNDLES
WATER SENSOR AND INTERNET BUNDLE
One (1) Water Leak Detector, One (1) Fision Smart Gateway, and 1 Gigabit Internet 1000/1000. *3-year term agreement required. 2nd year $19.99/mo., 3rd year $24.99/mo.
TELEVISION
A box is required for each television that will receive service.
DIGITAL FAVORITES PACKAGE
Local networks, sports, news, popular channels, PLUS additional channels like the Cooking Channel, AMC, Disney Junior, VICELAND, and more!
DIGITAL PREMIUM PACKAGE
Local networks, sports, news, popular channels, PLUS additional channels like 9 Encore channels, American Heroes, Science, Military History, Discovery Family, and more!
DIGITAL WORKS PACKAGE
The ultimate entertainment experience. Includes local networks, sports, news, popular channels, plus ALL of the premium movie channels!
FISION TV+ HD BOX
Access to on-screen guide, Replay TV, Video On Demand, and more. Voice remote included.
Included
Included
$9.99/mo*
$4.99/mo
$15.99/mo
Each additional 50 hours of cloud DVR storage. Add 50 hours for + $4.99/mo, up to 300 hours.
CINEMAX
8 Cinemax channels provide a variety of programming with theatrical premieres, original series, and documentaries.
EN ESPAÑOL
A diverse mix of Spanish networks with access to movies, news, family, sports, music, and more.
PPV EVENTS
Enjoy LIVE Pay-Per-View events like boxing, UFC, WWE, TNA, concerts, and more!
ISRAEL+
Israel Plus provides 24/7 access to news, entertainment, and cultural programming.
SPORTS PACKAGE
Includes NFL RedZone, MLB Strike Zone, MAV TV, World Fishing Network, Outdoor Channel and more!
ARABIC PACKAGE
Includes the following popular Arabic channels: Al Araby, Dubai TV, and Sky News Arabia.
CCTV-4
China's largest provider of cultural, news, and entertainment programming.
MEDIASET ITALIA
A 24-hour Italian language entertainment channel offering viewers the best of Italy's Canale, Italia & Rete.
RTN
A Russian channel produced in New Jersey, providing the best in Russian language programming and an American perspective on world news and immigrant life in the United States.
TV5MONDE
French language films, international news, sports, lifestyle, youth programming, documentaries, and more!
TV GLOBO
News, sports, feature films, telenovelas, comedies, youth programming, and other popular Brazilian broadcasts.
MLB EXTRA INNINGS
With MLB Extra Innings, you'll get up to 80 out-of-market regular season games a week.
NHL CENTER ICE
$19.99/mo
$34.99/mo
$6.99/mo
$15.99/mo
$15.99/mo
Pay-Per-View
$19.99/mo
$9.99/mo
$8.99/mo
$9.99/mo
$9.99/mo
$14.99/mo
$14.99/mo
$19.99/mo
Priced Per Season, Rate Pending
$34.99/Race for Cup
Get up to 40 out-of-market regular season games per week with the NHL Center Ice package.
PLAYBOY
The best in adult entertainment! Late-night movies, wild reality shows, and insider specials. Passion and fun are what define Playboy.
PLAYBOY EN ESPAÑOL
The only Latino adult premium channel, with sexy soap operas and unedited reality shows all in original Spanish language. Includes English-language Playboy.
TOO MUCH FOR TV
On Demand access to over 40 shows of uncensored entertainment for a mature audience. Content inappropriate for children, suggested audience 18+
$16.99/mo
$16.99/mo
$14.95/mo
INTERNET
1 GIGABIT INTERNET 1000/1000
Download speed of 1000 Mbps and upload speed of 1000 Mbps.
2.5 GIGABIT INTERNET
Download and upload up to 2.5 Gbps. Includes MaxFi+, a complete Wi-Fi assessment and installation of the precise amount of multigigabit mesh routers so you can enjoy Wi-Fi anywhere in your home. Internet speed is dependent on a variety of factors. MaxFi+ provides coverage in the weatherproof and habitable portions of the home. If 5+ Wi-Fi devices are required, an additional $10/mo. fee applies.
5 GIGABIT INTERNET
Download and upload up to 5 Gbps. Includes MaxFi+, a complete WiFi assessment and installation of the precise amount of multi-gigabit mesh routers so you can enjoy Wi-Fi anywhere in your home. Internet speed is dependent on a variety of factors. MaxFi+ provides coverage in the weatherproof and habitable portions of the home. If 5+ Wi-Fi devices are required, an additional $10/mo. fee applies.
FISION MAX INTERNET
Enhance the aggregate performance of all devices and services in the home. Peak wired throughput of 8000 Mbps download and 8000 Mbps upload available on individual devices capable of such speeds. Includes MaxFi+, a complete Wi-Fi assessment and installation of the precise amount of multi-gigabit mesh routers so you can enjoy Wi-Fi anywhere in your home. Internet speeds will peak at 8000 Mbps on capable devices due to a variety of factors, including overhead loss. MaxFi+ provides coverage in the weatherproof and habitable portions of the home. If 5+ Wi-Fi devices are required, an additional $10/mo. fee applies.
FISION MAXFI
*Special Offer: FREE for 12 months, $14.99 for 12 months, retail rate thereafter The ultimate WiFi solution to transform your home into a seamless wireless network. We will complete a WiFi assessment and install the precise amount of WiFi 6E devices so you will enjoy uninterrupted browsing, streaming, and gaming anywhere in your home. Provides coverage in the weatherproof and habitable portions of the home. If 5+ WiFi devices are required, an additional $10/mo. fee applies.
EERO PRO 6E ROUTER - RENTAL
Optimize your WiFi experience with 6E technology that delivers faster speeds on more devices.
EERO PLUS
*Special Offer: FREE for 3 months, retail rate thereafter Includes 8 additional features: Threat Scan, Ad Blocking, Family-safe Browsing, VPN, 1Password, Malwarebytes, DDNS, and Internet Backup.
STATIC IP ADDRESS
Amplify your ability to run your own website, remotely access your home PC, and participate in online gaming with a fixed IP address.
$19.99/mo
$99.99/mo
DIGITAL VOICE LINE WITH VOICEMAIL PLUS
*Special Offer: FREE for 12 months, $14.99 for 12 months, $19.99 for 12 months, retail rate thereafter Never miss an important message PLUS get access to our online portal for easy management with advanced features such as Priority Alerts and Simultaneous Ring. Includes unlimited local and long distance calling to anywhere in the contiguous USA & Canada. Plus, features like: call waiting, caller ID, 3-way calling, and more. SPECIAL OFFER: FREE for first 12 months, $14.99/mo for next 12 months, $19.99/mo for next 12 months, 24.99/ mo thereafter.
DIGITAL VOICE BASIC LINE
*Special Offer: FREE for 12 months, $14.99 for 12 months, retail rate thereafter Unlimited local and long distance calling to anywhere in the contiguous USA & Canada. Plus, features like: call waiting, caller ID, 3-way calling and more. SPECIAL OFFER: FREE for first 12 months, $14.99/mo for next 12 months, 19.99/mo thereafter.
ADDL VOICE LINE
STANDARD BATTERY BACKUP
$124.99/mo
$224.99/mo
Powers your ONT to allow your Digital Voice service to operate during a power outage for up to 4 hours. *Will not provide power to the actual telephone. Standard installation fee of $50 may apply.
24-HOUR BATTERY BACKUP FOR NOKIA ONT
Powers your ONT to allow your Digital Voice service to operate during a power outage for 24 hours. *Will not provide power to the actual telephone. Standard installation fee of $50 applies. Compatible with NOKIA ONTs only.
SECURITY
$24.99/mo
$12.99/mo
$9.99/mo
$15.99/mo
$24.99/mo
$19.99/mo
$14.99/mo per line
$75.00/one-time charge
$250.00/one-time charge
To see a full set of security rates and all accessory equipment, please visit gethotwired.com/securityrates. Speak to a representative for more details. Fision Home Security By Hotwire Insura EF20000859.
WATER LEAK PROTECTION PLAN
Includes one (1) Water Leak Detector and one (1) Fision Smart Gateway. Add additional Leak Detectors for $75 each. Requires a 36month agreement. Fision Home Security By Hotwire Insura EF20000859.
ADDITIONAL
PHONE WIRING MAINTENANCE PLAN
Covers the repair the low voltage telephone wires, from demarcation point to the telephone jacks in your home. This includes existing wiring and jacks present at installation. Where structurally possible. See policy for complete details.
COMPLETE WIRING MAINTENANCE PLAN
Covers the repair of inside wiring for television, Internet, and telephone services. This includes existing wiring and jacks present at installation. Where structurally possible. See policy for complete details.
$11.99/mo
$6.99/mo
$9.99/mo
Fences
Jazz
9956 Jazz
9957 Smooth
9958 The Chill Lounge 9959 The Spa 9960 Easy Listening 9961 Popular Classical 9962 Classic Masters 9963 Chamber Music 9964 Broadway 9965 Eclectic Electronic 9966 Y2K 9967 TikTok Radio 9968 Éxitos Tropicales 9969 Éxitos del Momento 9970 Retro Latino 9971 Ritmos Latinos 9972 Rock en Español 9973 Romance Latino 9974 Kid's Stuff
THE WORKS
850
PREMIUMS A LA CARTE
SPORTS PACKAGE
EN ESPAÑOL
SUBSCRIPTION