TECHNICAL TIP
PHONE-DEX QUESTIONS & ANSWERS PHONE-DEX is an all-purpose, cordless phone for landline use that streams sound directly to the hearing aids. It communicates via WidexLink and transmits the phone signal in both ears.
Q: How to use PHONE-DEX?
Q: Does PHONE-DEX require any pairing with the aids?
A: It is used as a landline phone.
A: No. PHONE-DEX automatically communicates with the wireless products via WidexLink as soon as you hold the DEX close to the hearing aid(s).
Q: How do I connect PHONE-DEX? A: Connect the telephone line cord to the wall jack and to the telephone base. Connect the telephone power cord to the base and to an electrical outlet. Insert the batteries in accordance with the markings, and then place the handset into the base unit with the keypad facing outward to charge. If your telephone line is through your DSL Internet provider, you may need to install a DSL filter between the telephone line cord and the wall jack. Contact your DSL provider for more information. Q: How do I change volume on PHONE-DEX? A: While on a call, press the up arrow key to increase volume (you may go up a maximum of six steps); and the down arrow to decrease or silence the ringer. When finished, press the Menu/ Select to save these settings. Pressing MUTE/DELETE or CLEAR will temporarily silence the ringer when the handset is ringing.
You may add (or “register”) your PHONE-DEX on the GPS software on the “Handling Page” Q: What is the range between PHONE-DEX and Hearing Aids? A: Hold PHONE-DEX close to the hearing aids, within 4-6 inches. You will hear a chime in the hearing aids once they detect the PHONE-DEX. Q: What is the range of PHONE-DEX from the base? A: PHONE-DEX can be up to 900 feet away from the base station depending on the surroundings. Q: How long does it take to charge PHONE-DEX? A: Initial charging requires about 24 hours to fully charge PHONEDEX. Subsequent charges will take about 10 hours. Keep the phone in the base when not in use to maintain charge.
Q: Can PHONE-DEX be mounted on the wall?
Q: How long does the battery last?
A: No.
A: When the batteries are relatively new (less than 6 months) and fully-charged (10 hours) they will last for approximately 100 hours standby time or approximately 10 hours call time.
Q: What hearing aids are compatible with PHONE-DEX? A: All Widex wireless products [DREAM, CLEAR and SUPER] are compatible with PHONE-DEX. PHONE-DEX will transmit to both hearing aids, for automatic binaural hearing.
Q: Can PHONE-DEX be used as a conventional phone? A: Yes. It is the normal landline phone for the whole family. It is not “amplified” for someone not wearing hearing aids. Continued on Back
TECHNICAL TIP
Q: How many numbers can be stored in the PHONE-DEX directory? A: PHONE-DEX can store up to 50 telephone numbers. Speed dial can store up to 10 telephone numbers. Q: Is speaker phone available in PHONE-DEX? A: Yes. Q: How do I access the menu? A: The phone must be charged and the base must be connected to the phone jack. Menu settings are accessed by pressing Menu/ Select and using up/down arrows to select desired feature.
Q: Can I delete voicemails using PHONE-DEX? A: No. However, the “NEW VOICEMAIL” indicator may be turned off in the settings menu: (MENU/SELECT>SETTINGS> CLR VOICEMAIL). Q: What program do the aids switch back to once the phone is ended? A: The hearing aids automatically switch to whatever program is in position 1. Q: Does PHONE-DEX override TV-DEX? A: No. PHONE-DEX will not override it; you have to shut off the TV-DEX controller in order to hear the phone.
Q: Is ‘room off’ feature available in PHONE-DEX?
Q: Can you link multiple PHONE-DEXs? A: Yes. You can link up to 5 PHONE-DEX handsets to one base and then you can also use their built-in intercom feature. Also, in that mode, only one base has to be plugged into a phone jack. The other bases are then just for charging. Q: What program do the aids switch to when I answer a call? A: Universal for BEYOND/UNIQUE. Master for DREAM. Q: Does PHONE-DEX indicate when new voice mail messages are received? A: Yes. If you subscribe to a voicemail service offered by your telephone service provider, “NEW VOICEMAIL” appears on the handset when you have new voice mail messages. After listening to the messages, the indicator on the handset turns off automatically.
Consumer Support: 1-844-497-8844 | www.widex.com
Q: My phone continues to ring after I answer the call. A: Some of the telephone’s ringers do not follow the signal line, which means that the signal may continue for up to 8 seconds after answering a call. Q: Can PHONE-DEX be used with office phones with multiple lines? A: Yes. It can be connected with an adapter (Konexx Konference) which plugs between the office phone handset and the base.
Konnexx contact information: Phone: 858 622-1400 Email: support@konexx.com Website: http://www.telcom-data.com/products/19010.aspx
Q: My patient is aided monaurally. Is there a benefit to using PHONE-DEX over using his T-coil? A: PHONE-DEX is a more direct connection via WidexLink. T-coil is subject to possible interference, humming and positioning.
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CRM03/0717
A: No. There is a “mute” button on the phone, but it is to mute the pickup mic in the phone, similar to a “hold” button.