National Penske Truck Agent News, Gloria Raven

CHANGES TO COME…

AGENT RENTAL CUP

Customer Electronic Signature: Electronic Signature is currently in Pilot at our Reading location (0666-10) only. At this time all is going well. We will begin piloting 4 Districts the first week of June, and tentatively expect to begin rollout by mid to late June.

Further details will be provided in early June.

Congratulations to Waterloo, NY for winning the first round of the rental cup! The separation really came with the participants of the monthly conference call- remember each is worth 10 points for attendees and negative 5 points for absentees!

Changes/Impact to Field: •E-Sign will be available for Rental Agreements, Misc Receipts, Reservations and Tow Riders. Inspection Reports are excluded from the scope of E-Sign.

•Customer will only sign manually on the paper document if the card reader is not functioning, or Rental Net is down.

•Users will obtain copies of E-Sign documents within Rental Net using the Quick Print option.

FIREWORKS The summer holiday season is fast approaching. With this in mind please remember that fireworks of any kind are not to be transported in Penske rental trucks.

This rule is with the exception of the following: American Promotional Events, also dba TNT Fireworks - National Rental Account 1362 Pricing and procedures are listed in RentalNet. This is a unique customer that handles only consumer related fireworks and has demonstrated the stable properties of their product. This customer has been approved by senior management and has met our financial net worth and insurance requirements. All insurance documents, overrides and agreements have been received and approved by Insurance Risk Management.

Benefits: •Initials and signatures are electronically transferred directly to respective documents.

•Signed documents are stored electronically, and are retrievable on Rental Net. •Less paperwork sent to the PNC lockbox by Agents.

Reduction in chargebacks resulting from inability to find signed Rental Agreements.

NEED RENTAL SUPPLIES? Ordering rental supplies for your location is just a few simple steps. This is where you can re-order inspections, RA folders, air fresheners, FedEx labels and other rental supplies.

To order, follow these steps: •Log onto the Agent Intelligence Network •Operations and Procedures (left side of page) •Ordering Supplies •Username: Your location number ex (0733-10) •Password: Penske@1 New users will need to click the ‘New User Request’ link on the login page.

For questions or trouble ordering please contact: Lisa Voltz at Lisa.Voltz@workflowone.com

NEW AGENT ADDED TO DISTRICT! Our district is pleased to welcome Kate, John and Dean from Sharpe Self Storage to the Syracuse district! Sharpe Self Storage is located on Joslen Blvd. in Hudson, NY. Sharpe has been “family owned and operated” since 1988. Their official opening date will be Thursday, May 27th.

Sharpe Self Storage – Hudson, NY 0733-35

Feel free to contact us at any time: Penske Syracuse 4469 Steelway Blvd North Liverpool, NY 13090 District Phone#: 315-451-4568 District Rental Manager: Alex Reichert Asst. District Rental Manager: Chris Kozikowski Business Development Manager: Jim Mitchell