Our Advocacy Helpline

SECTION LIFESTYLE Our Advocacy Helpline

Find out more about our Advocacy Helpline and meet Carolelynne & Claire, Who Cares? Scotland’s Lifelong Advocates, who work on the helpline.

The Advocacy Helpline was set up to support Care Experienced people throughout Scotland, primarily over the age of 26. We can support, signpost and offer choice when you feel there is nowhere else to turn. We also work closely with our local advocates, so if you’re eligible to work with them, we will refer you on.

Below are some of the areas that we offer support on: • Finances – Rent arrears, council tax arrears, utilities debts, ensuring you are receiving all benefits you’re entitled to and support in applying for local grants such as Crisis Grant and Community Care Grant. • Housing – Homelessness and risk of homelessness, signposting and advice guidance with accessing housing in Scotland and knowing your rights. • Connection – Connecting with Who Cares? Scotland’s services such as advocacy for children and young people, signing up as a member and volunteering.

The Helpline is open 12 noon to 4pm Monday to Friday and we can be contacted on 0330 107 7540 or emailing help@whocaresscotland.org

Let’s meet Carolelynne and Claire…

Carolelynne Cameron

Lifelong Advocate

My name is Carolelynne, and I live in Glasgow with my partner, 2 children, Chase the goldfish and Nibbles the hamster. I enjoy keeping fit, going for long walks and outdoor bootcamp, especially in the rain.

I started working for Who Cares? Scotland in April 2017 as an Employment Officer and now I am one of the Lifelong Advocates, answering your calls on our helpline.

I feel so lucky getting to do the job I do, I love everything about it, especially working on the Helpline - where I provide a listening ear, signposting and offering support when needed. My job is to make sure that you leave the call feeling empowered and more confident.

Claire Campbell

Lifelong Advocate

Hi, my name is Claire, and I am the other half of Carolelynne. I joined Who Cares Scotland nearly 6 years ago and feel so lucky to be working for and on behalf of Scotland’s amazing, wonderful, and inspirational Care Experienced people.

I live in North Lanarkshire with my hubby Ian, our children Grant and Jen, Lucy our cat and Princess Leia our beautiful, but very large dog! I love spending most of my spare time with them, but also love spending time with friends and family, watching movies and listening to music.

The best part of my job is that I get to offer support to Care Experienced people that is lifelong. Meaning we can work with anyone who is Care Experienced regardless of their age, in the areas that are mentioned such as housing and finances. Being able to help others fills my heart with such joy and I truly enjoy the fact that myself and Carolelynne get to meet so many amazing people through our role.