Issuu

Issue 44 17.02.21

FOR ALL YOUR INTERIOR NEEDS For further details contact Sarah Thompson: sarah@sommer-rose.com 07495 471038 • www.sommer-rose.com

The weekly online newsletter for the care sector

Home stars in Covid-19 music video STAFF and residents at a Dorset care home have recorded a catchy music video about their experience of Covid prevention. ‘Hands, Face and Space’ is an original song written by Sam Hurst, Companionship Team member at Colten Care’s Sturminster Newton home, Newstone House. In a video posted on YouTube, Sam sings and plays guitar as two colleagues and three residents sing and perform dance moves to the tune. The lyrics include lines such as ‘Wash your hands, don’t touch your face, leave some space’, ‘We know what to do, you’ve got to leave some room’ and ‘We’ve got to see what we can do to save us from all this doom and gloom’. Further residents are shown doing hand movements in time with the song while others may be seen enjoying puzzles and playing bingo. Sam said: “We had been planning a Newstone House variety show and our kitchen colleagues suggested we should perform a song about coronavirus. “We wanted to make it all a bit of fun and involve residents, and then the idea of filming a video came up. It was lovely

to do.” Sam has had a connection with Newstone House for more than five years, originally doing weekend waitering shifts. He joined the Companionship Team at the end of 2020 having studied music at both Wiltshire College in Salisbury and the Academy of Contemporary Music in Guildford. Sam added: “I really wanted a job that would involve me in doing music and I love working with the residents to help make their day a little brighter.” He created the music mix on a laptop, using production software to play in drums, bass and keyboard alongside the vocals and guitar. Sam was helped by Fiona Pritchard, Colten Care’s music and arts partner, who offered lyric suggestions, devised choreography and did the filming. Resident Linda Porter, who appears in the video, said: “We really enjoyed taking part, singing along to the song and doing all the hand movements. It was great to be involved.” He is one of 18 new recruits to the group-wide Companionship Team at Colten Care under an initiative to offer more support to residents during lockdown.

Provider is first to win top award

Supermarket staff delivered some cakes and decorating tools to residents at Dene Holm in Northfleet. Chris Bradford from the local Morrisons store delivered the sweet treats to the residents of the residential care home, which were sure to keep them busy. The delivery included fairy cakes with plenty of icing and decorations. Residents spent the afternoon decorating and personalising their colourful cupcakes, and when they were quite happy with the finished batch, staff put the kettle on so they could tuck in and try them. LeaAnn Shaw, Activity Coordinator at Dene Holm said: “Since the start of the pandemic, staff of our local Morrisons store have been so kind to us, always thinking of us and bringing treats for the residents - we really are overwhelmed and very grateful.” The store regularly donates flowers to the residents for their flower arranging activities and have previously donated biscuits for decorating.

brighterkind has become the first major care home provider in the UK to win the Feefo Platinum Trusted Service award, an independent seal of excellence that recognises businesses for delivering exceptional experiences consistently over three years, as rated by customers. The award recognises brighterkind’s outstanding care and support for residents and their families during the early transition period into a care home. Having won a Gold Trusted Service award in 2018, 2019 and 2020, brighterkind has now been acknowledged with the Platinum award. Chief operating officer Lorraine McGarry-Wall said: “We are thrilled to receive this award which shows that this year, despite the incredible challenges of a global pandemic, brighterkind care homes have continued to provide a high level of service to families looking for care for their loved ones. “I am extremely proud of the care teams in our homes who help to make the transition of moving a loved one from their own home into a brighterkind home as stressfree and seamless as possible.” Family members were asked to provide feedback to Feefo after they had made an enquiry about a brighterkind home and the business was awarded based on the number of reviews and their average rating.

“ Without QCS we wouldn’t have been rated as an outstanding service ” Rupert Stocks - Registered Manager, Guyatt House

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CARINGWEEKLY

Pair of GEMs win award at homecare company NORFOLK-based Extra Hands has announced the winners of its latest Going the Extra Mile Awards. Carers Mark Potter and Daniela Silva have both been chosen after a raft of nominations were sent to the homecare company’s offices in Heacham and Horsham St Faith. Mark, 56, of Cromer, is described as being ‘so kind and patient’ in one of the nominations sent to Extra Hands, which has been operating for 27 years in the county. The father-of-four was genuinely surprised to be told he was the Horsham St Faith office’s GEM winner for December – and says he even felt a bit guilty at the news. “I was pleased and like all of us, it’s lovely and very kind of people, but you do think of all your colleagues and feel guilty really, they all work just as hard,” he said. Alongside all his colleagues, he has been working hard during the most difficult of years, and says he is looking forward to his service users being able to get vaccinated against coronavirus in the very near future. “The hardest thing for most of them has been missing their families,” he added. “They are all really looking forward to having the vaccine and getting a bit more back to normal.” Daniela, 27, has been with Extra Hands for nearly three years and is

Mark Potter

based at the company’s Heacham office, which has been rated Outstanding by the Care Quality Commission. “I absolutely love this job and it is very gratifying to be nominated – I have never won before. I do not know a single person in this job who does not deserve an award,” she said. Having arrived in England four years ago, she was determined to carve a caring career for herself after working as a waitress and in factories to begin with. Daniela is a ‘natural carer’ according to one nomination, which also said she “seems to research conditions her service users have, therefore being

Daniela Silva

able to understand the difficulties, and in my case, how things can change from day to day”. The nomination continues: “She is instinctive and I’m sure she cares for every service user the way she cares for me. I think she is amazing; intuitive, caring and will always go the extra mile should you be having a bad day. “She does it in a way that you feel she is doing it to make your day that bit better or more comfortable. She is an asset to the company.” Both winners will receive a special GEM Award trophy as well as gift vouchers as a thank-you for their hard work.

The closure of all non-essential shops isn’t a problem for Rogers House residents, as staff have created a high street experience at the Wigmore residential care home. Shelves are lined with clothes and baskets filled with toiletries and sweets at the recently opened in-house shop, which invites the residents to take a trip to town and shop until they drop, without even needing to walk out of their front door. Following a generous donation from a former resident’s family of lots of new clothes, the staff decided to open a shop so residents can enjoy the opportunity to go somewhere different and recreate that high street shopping trip experience.

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Advertiser’s announcement

Staff at Newbury care home receive Janitorial Steam System training OUR picture shows staff at Birchwood Care Home in Newbury, Berkshire which is a mixed nursing and residential home and provides specialist support for people with dementia. They have just received training from Duplex technician Kevin Hines on their Janitorial Steam System which has joined their existing Duplex 420 Steam floor machines on site and together provide cleaning and sanitisation solutions to most cleaning challenges found in the care home environment. Head housekeeper Beverley Edwards commented on how good the Janitorial Steam System is at cleaning hard floors and tiles and with everything housed on a convenient trolley, nothing gets lost and it is easy to move the whole system around the home. Having been Duplex customers for several years, the machines at Birchwood also benefit from regular routine planned maintenance visits from technical support engineer Kevin Hines which helps to keep them in tip top condition. During the current pandemic emergency cleaning AND sanitising has become so important in all sectors but the health and care environment it is especially under

the spotlight, using both the Duplex steam floor machines in conjuction with the very versatile Duplex Janitorial Steam System gives a fantastic combined effect on the overall cleanliness of any care home. Duplex has always taken pride in the machinery they supply and the longevity it provides for the end user. The ease of use means that productivity is always at the highest possible level, and the fact that no harsh cleaning chemicals are needed in the machines lets the Duplex floor steamers move from hard floor cleaning to carpeted areas without the need to change chemical (because there is not any!) or change to different brushes as the grey supplied are universal and can be used on carpet and hard floor. All of our business development managers have many years’ experience in the care sector and give professional and straightforward advice on the correct machine or machines to use for any size of care, residential or nursing home across the UK, their aim is to supply the best equipment to enhance and improve cleaning regime the customer has already in place.

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CARINGWEEKLY

Home congratulates England’s youngest registered manager Activities coordinator’s 10 years’ service celebrated SUNRISE of Bramhall activities coordinator Bethan Wild has celebrated 10 years working at the care home. Bethan joined a decade ago on a work placement from college, and after two weeks she was offered a part-time job in the activities team. Over the years Bethan has worked in the housekeeping, dining and concierge teams. She was appointed to her current role four years ago, and has a passion for helping others and enriching the lives of residents at Sunrise of Bramhall by planning meaningful and engaging activities. John Harrison, director of community relations at Sunrise of

Bramhall, said: “Bethan is an integral part of the leadership team. “She is always working to enhance the lives of residents and their wellbeing. “She can be relied on to step up to the plate when needed and has been outstanding during the Covid-19 pandemic, ensuring all departments are supported when under pressure. “She has also made sure that residents and their families have remained in as much contact as possible throughout these difficult months.” Bethan was presented with flowers in her favourite colours of white, green and other pastel shades to mark the achievement.

THE 2021

CARING

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RESIDENTS and staff at Elm Bank in Kettering have applauded general manager Jessica Pateman for going above and beyond in her role since she took on responsibility last August. In December the Care Quality Commission confirmed that, at the age of 22 years and eight months, Jessica is the youngest registered manager of a care home in England. She said: “I love working in care and getting to know the residents at Elm Bank as my own grandparents were not nearby when I was growing up in Cyprus. “When I moved to the Isle of Man and began working in the care sector I got an incredible sense of satisfaction from caring for people with support needs, and it is my way of contributing to the local community.” Since becoming the manager at Elm Bank Jessica has focused on making sure there are several ways of communicating with residents, their families and staff. “It is vital to communicate effectively with everyone in a care home of this size,” she added. “I soon made sure we had regular feedback meetings with residents, Zoom meetings with their families and daily staff briefings. “I love to receive feedback as it helps

Elm Bank manager Jessica Pateman. me to maintain standards. I have also increased the visiting options for families and the different ways residents can maintain contact with their loved ones. “I am grateful to have received so much support from everyone as I settled into my new role – I feel a valued part of the Barchester care group.”

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Supporting carers at work By Bernadette Mossman THE pandemic has led to some of the biggest challenges ever seen by the social care sector, however its crucial role in caring for our vulnerable population has been highlighted and brought to the forefront of the public’s consciousness. Recent research released earlier in the year1 found that since the start of the pandemic, almost two thirds (64 per cent) of the public are more aware of the care industry, and 70 per cent of people now value social care staff on a par with the NHS workforce. This has led to more people considering a career in social care, however this can put pressure on employers when it comes to supporting carers at work. But how can social care providers support carers through opportunities for career progression, mental health initiatives and programmes to improve physical health, to engender loyalty and decrease turnover? Career progression Employers must encourage staff to consider social care as a career, rather than just a job, and drive their passion when it comes to caring for society’s most vulnerable. Investment in career opportunities will inspire more people to become interested in a role within social care, and make current carers feel supported in their ambitions. Employers should show compassion

and interest in the personal development of employees to create a positive workplace culture and working environment which retains existing staff and attracts new talent. This has been particularly important during Covid-19, where increasing pressures have led to many carers feeling unable to cope and unsupported by their employer. At Vida Healthcare we’ve always invested in progression, but have made a concerted effort to offer career opportunities during the pandemic to engender loyalty within our staff. Our most recent investment has been in the development of our training platform, Vida Academy. Launched in July, the platform provides learning resources and career development tools for staff to deliver best practice and identify new skills. Mental health While investment in career

Advertiser’s announcement

How safe are your ratings? FOLLOWING on the consultation on its new overall strategy for the ongoing Covid-19 era, CQC has published a “Consultation on changes for more flexible and responsive regulation”. A “move towards our ambition to be a more dynamic, proportionate and flexible regulator.” Sounds familiar. So will they deliver this time? One of the undertakings made in this document is to make “changes to allow us to assess and rate services more flexibly, so we can update our ratings more often in a more accessible, responsive and proportionate way”. So will we now see an end to the iniquitous system of refusal to upgrade ratings at a follow up inspection, on the ill-defined criterion of a requirement to evidence (at some arbitrary future date) that the changes are “embedded and sustained”? As a matter of law the burden of proof of non-compliance resides with the regulatory authority. If inspection findings show (reasonably and proportionately) that there is noncompliance then it may be said that the burden of proof of compliance transfers to the registered person. Where a follow-up inspection finds that the action plan has been implemented and that the service is now compliant, then in law the provider has discharged the burden of proof, which immediately, repeat immediately, reverts once more to the inspectorate. At the same time, the lawful exercise of discretion as to the ratings could only be to upgrade them in line with the new position of compliance. While ratings are not the same as compliance, they are acknowledged by CQC as being parallel, and the all

too common refusal to upgrade them in the face of the evidence unlawfully reverses the burden of proof back to the provider. While refusal to upgrade may cover the back of the inspecting officer, CQC policy in this area is more an abuse of the process of law than merely disproportionate. In the world as it is in 2021, could anything be more damaging and demoralising for a team of managers and care workers than to be told that they have to wait for another inspection before their successful efforts to provide safe care, having risked their own lives to do so, are recognised? The complete removal (or not) from the inspection system of refusal to upgrade ratings, on the basis that improvements are not yet ‘embedded and sustained’, will be nothing short of a test of the good faith of the Care Quality Commission towards an industry on its knees and likely to stay there for some time to come. Hard-pressed providers will need evidence that any such improvement to the regulatory system is itself embedded and sustained. Across the board. In actual practice in inspection reports. Without exception. And not merely in some marketing posture of the Commission. HSC Professional (Consultancy) now offers consultations on Zoom. Email me at mail@hsc-prof.com to sign on for regular alerts and updates on coronavirus and the rest. Visit my Facebook page or Twitter page at @hsc_prof to view my videos on notifications, Riddor and more. facebook.com/HSC-ProfessionalConsultancy-1715456902020143/

development and opportunities is important, employers need to consider the mental health of their carers. A mental health crisis within a care setting can lead to ineffective care delivery, high staff turnover, and a place of work which doesn’t attract new talent. Counselling services, such as Cognitive Behavioural Therapy, can give staff the confidential and private space they need to explore their experiences, improve their mental health, and give them a voice if they feel they aren’t being heard. Connectivity with residents and their family members is also extremely important. Opportunities to develop personal relationships with residents is important to engender trust and reduce stress, while connectivity with family members enables carers to showcase the crucial work they’re doing. Connections with family members is also likely to drive positive testimonials which will provide carers with a sense of achievement and purpose in what they’re doing. Employers can also show their gratitude through initiatives such as awards where staff members are nominated, and events such as Christmas parties. This will highlight to carers that they’re valued, and also give them a chance to destress and socialise with their colleagues.

Physical health Good physical health is crucial for carers to successfully carry out their role, and employers can invest in a number of initiatives to keep their workforce physically healthy. Free flu jabs should be offered to every member of staff, particularly in the run up to winter. This will not only protect staff and their family members, but also reduce the risk of cross infection between carers and the people they care for. Significant investment, particularly during the pandemic, must be made in PPE to keep both staff and residents protected and safe. This will secure greater physical health within staff, but also ensure greater positivity when it comes to attitudes towards their employer. Next steps Previously, employers haven’t invested enough in supporting carers at work which has led to poor mental health, high staff turnover, and a sector which struggles to attract talent. If employers consider numerous initiatives this will engender trust between staff and employers, create a positive workplace, and enable carers to deliver the level of support required by the vulnerable people they care for. n Bernadette Mossman is the healthcare director at specialist dementia care provider Vida Healthcare.

New home ready to welcome residents THE team at Benson House Care Home in Wallingford is ready and waiting to welcome their first new residents into the purpose-built, luxury home. The new facility has a bar, bistro, hair salon and cinema plus a choice of comfortable lounges and quiet rooms. State-of-the-are facilities for people living with dementia include acoustic monitoring, stable door designs for the bedrooms, as well as Caring Homes’ own accredited dementia qualification for all colleagues to ensure the best understanding of the condition. Home manager Marilyn Kimayong said, “This is a really exciting time for the team here as we look forward to welcoming our first residents and seeing the Home come alive. “Looking after a purpose-built new commission and seeing it grow from the ground upward has been a great experience and I have been able to play a big part in recruiting and developing a professional and

compassionate team around me at Benson House where we will be delivering the highest standards of residential, nursing and dementia care.”

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Marilyn is a qualified nurse with a background in care of the elderly and has worked in a variety of settings around the world including China, Taiwan and the Philippines.

She has worked for the operator for the past 16 years and is passionate about providing the best possible care and making a positive difference to the life of every resident. Marilyn added: “I enjoy the variety and the challenges which each day brings at a care home. I take a lot of pleasure from spending time with relatives and residents, understanding the important contribution that these relationships make to the successful running of a care home. “I love to walk the floor and will be a familiar sight to the residents at Benson House. As this is a new home this is something I am especially looking forward to – being able to spend that special time welcoming people into the family and helping them to settle into their new home, gradually building up the number of our residents. “I am also looking forward to building up strong relationships with the village community that we will be an active part of ”

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Dow Investments purchases Ayrshire home in £1.1m deal DOW Investments Plc, a general investment company whose chief executive is Scottish entrepreneur Robert Kilgour, has acquired Ayrshire care home Malin Court in a deal worth £1.1m. The 32-bedroom care home with around 50 part and full time staff is currently owned by Malin Housing Association, an elderly care charity which has been chaired by Sir Boyd Tunnock for the last 40 years. Malin Court, which is situated on a 11-acre site adjacent to Turnberry Golf Course facing across the Firth of Clyde towards Arran, also comprises a small hotel (currently closed) on its first floor – but Robert said that there were no plans to reopen this. The care home will be operated by Renaissance Care, where Robert is executive chairman, becoming its 16th care home and the fourth in the West of Scotland – the others being Whitecraigs in Glasgow and Rosepark and Croftbank in Uddingston. However Robert emphasised that Malin Court is not a Renaissance Care acquisition, but one made by Dow Investments which holds a number of company investments including Renaissance Care, NW Security Group and various properties. He said: “The Covid-19 pandemic has meant that by necessity every penny of Renaissance Care’s financial resources is currently focused on its primary responsibility of supporting

Malin Court in Turnberry.

the residents and staff who are living and working at its existing 15 care facilities. “As everyone knows, this has been an incredibly difficult and challenging time over the last 10 months for the care home sector and sadly, we are not out of the woods yet.” He added: “Malin Court has an excellent local reputation, but increasingly it has become very difficult for standalone care homes to maintain the required ongoing investment levels – even before the pandemic struck. “Renaissance Care is also able to offer the corporate, infrastructure and training support needed these days as well as economies of scale which allow better purchasing power on the buying of food supplies and other services. “Malin Court is a fantastic facility in a beautiful location and we believe we

can develop it further in the future. “The presence of a hotel attached to a care home is very unusual and possibly unique. We have no plans to operate a hotel but could offer it as a sleepover facility for visiting relatives post-Covid – with the eventual aim of possibly expanding the number of care beds. “The application for the transfer of the care home’s registration to Renaissance Care has been submitted to the Care Inspectorate and once it is approved that will enable final completion of the sale to happen. We are very excited to welcome all Malin Court residents and staff to our Renaissance Care family.” Renaissance Care currently employs some 1,150 full and parttime staff in the 15 care homes it operates throughout Scotland and at its Central Support Office in Musselburgh.

Home Instead UK has revealed its latest brand identity as it looks forward to a new phase of helping people receive care while remaining at home. The brand update, which is being rolled out across Home Instead’s global franchise network, sees the term ‘senior care’ removed from the company’s name. This is to position the brand as being more inclusive and reflect the changing way people talk about older adults. Keeping the tagline ‘To us, it’s personal’, Home Instead’s shortened name will highlight that it doesn’t matter where clients or their loved ones are in their care journey: there is support available. CEO Martin Jones (pictured) said: “We’re proud of our history and the positive impact we’ve had on the lives of people who require care. This new brand identity is about moving into the future and we are really excited about this.”

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Hartford Care recognised as one of Britain’s 1,000 most inspiring companies HARTFORD Care Group Limited has been identified as one of London Stock Exchange Group’s ‘1,000 Companies to Inspire Britain’ 2020. This is the second year in succession that Hartford Care has been included. The report recognises the UK’s fastest-growing and most dynamic small and medium sized businesses, highlighting the regional and sector diversity of the UK’s SMEs and the entrepreneurial spirit shown by these companies. Sean Gavin, Hartford Care Group Limited’s chief executive officer, said: “Our inclusion for the second year running in the London Stock Exchange Group’s 1,000 Companies to Inspire Britain Report is an incredible achievement for us all, especially during this very challenging year. “To accomplish this again is testament to the extraordinary efforts made by our 16 exceptional care home teams, supported by their head office and regional colleagues, in continuing to deliver care, comfort and companionship for all our residents. “We are so proud of our Hartford Care family, and the family values we embrace that differentiate us from other care home companies. The acquisition this year of two more care homes shows we are continuing to

Hambleton Grange’s care team drop off the essential goods packages at the Community Works charity hub.

Home supports families in need with donations Sean Gavin grow steadily and sustainably in this most difficult of years.” To be featured in the report, businesses had to demonstrate strong revenue growth over the last three years and outperform their sector peers, creating a unique list of the UK’s most innovative SMEs. Hartford Care Group Limited is part of a family-owned business, established more than a century ago in 1908, that runs 16 individual care and nursing homes located throughout the south of England in Bristol, Berkshire, Devon, Dorset, Hampshire, Isle of Wight, Oxfordshire and Wiltshire.

KIND-hearted staff at a Thirsk care home have selflessly donated stock from their own kitchens alongside generous donations from the local community to provide essential food and toiletry packages to families who have been affected by the coronavirus pandemic and lockdowns. The Hambleton Grange team partnered with Community Works Thirsk, a charity committed to caring for the residents within the local area, to create essential goods packages including toilet roll, hand soap and sanitiser, long life milk, tea bags, fruit, tinned goods, fish and meat, vegetables, pasta and some sweet treats including biscuits, chocolate and gummy sweets.

Head of the care homes domestic team, and driving force for the care package donations, Emma Timmons, said: “There are so many people throughout the nation that have been heavily impacted by this virus. “When we heard the heart-breaking accounts of how some families and their children were not able to obtain the food they needed, it became apparent that we could really help. “Everyone at the home has rallied round to gather as many donations as possible and it has been incredibly rewarding to know that we have helped families in the area.” Residents helped staff organise stock and pack bags ready to be delivered around the community.

Advertiser’s announcement

Omnicell’s eMAR solution helping care homes to manage their Covid-19 vaccination programmes AS THE Covid-19 vaccination programme is being rolled out across the UK, Omnicell’s eMAR solution has recently been enhanced to help support care homes to manage recording of the medication in terms of timings, dosage as well as the type of vaccination used. As with any other medication, this vaccine needs to be managed and administered safely. New features to the eMAR care home solution have been introduced to ensure that staff can easily record the type of vaccine, when it was administered and whether it was the first or second injection. Cyrus Hodivala, medicines adherence sales director at Omnicell UK & Ireland, added: “We are constantly looking at new ways to respond to our clients needs with innovative solutions. “And as such, we are pleased to announce the new features and enhancements to our eMAR solution which will help support care homes to manage their Covid-19 vaccination programmes. “We anticipate that this will help to drive much needed times efficiencies for staff during this difficult time, as well as ensure patient safety within the care sector.” As with all medication, residents have the right to refuse and should that be the case, the Omnicell eMAR solution also captures this information too. The Omnicell eMAR system automates the entire medication management and administration process for each care home resident, ensuring they receive their right medication at the right time. Now, care home management and staff can have the Covid-19 vaccine status of each resident at the touch of their fingertips as part of the eMAR Reporting Suite. The eMAR system gathers information, provides

prompts and accurate instructions for staff and managers in real time at the touch of a button. Each individual medication is identified through a barcode, normally applied in pharmacy, which can then be tracked at all stages from check in at the care home through to administration to a resident. It provides an invaluable medicines history for each patient and includes a simple alert and verification system to minimise the risk of medication errors in the home. Residents in care homes take an average of 7.2 medicines per day. With each additional medicine comes an increased risk of errors in prescription, monitoring, dispensing or administration, adverse drug reactions, impaired medicines adherence which can lead to compromised quality of life for patients. CQC’s annual state of care report found that safety was the biggest concern with one of the main contributing factors being poor medicines management.1 Recently, Omnicell UK, the market leader in medication and supplies automation, and Nourish Care, a leading electronic care planning provider, came together to provide a new integration that

gives care staff greater visibility of a patient’s medication regime as part of their overall care plan. Managing and monitoring resident’s medication regimes effectively can significantly impact the delivery and quality of care. Historically care planning and medication administration systems have been managed completely separately. This can potentially contribute to failings in support of residents’ care. The new integration means that Omnicell eMAR can now share data related to medication with the Nourish Care system, giving greater insight and driving best practice into the safety and individual care of each resident in the home. Heather Bethune, manager at Abbeyfield House Care Home, said: “The new Covid-19 recording feature has been a huge help for our care home. “All of the vaccine information is recorded in one place and it’s presented alongside all the medication that we’ve administered – where it should be, so it’s great to have a simple overview of everything that’s medication related. “We can record the type of vaccine that resident has been given and the date they were administered it, this allows us to know when the second vaccination is required for each resident. “The system allows you to input information retrospectively which is a great help when we have new residents join the home who have already had the vaccine. It’s a simple and easy to use system that is helping us to manage the Covid-19 virus.” Reference 1. https://www.cqc.org.uk/sites/default/ files/20190605_medicines_in_health_and_adult_ social_care_report.pdf Visit https://www.omnicell.co.uk/products/emar or email automationsalesuk@omnicell.com

CARINGWEEKLY

Some good old-fashioned romance was in the air for residents of a Wellington dementia care home, thanks to a generous afternoon tea donation courtesy of a local pub. The Beambridge Inn at Sampford Arundel donated 40 freshly-baked scones and lent their mini cake stands, to help staff and carers at Camelot House and Lodge throw a stylish Valentine’s celebration for residents, despite the restrictions of lockdown. Activities co-ordinator Richard Dempslake said: “A celebration like this helps to lift everyone’s spirits, and we certainly all had a great time. Big thanks to the Beambridge Inn for their generous donation.” Pictured is resident Pam Frankum. The significant others of residents at a Surrey care home were treated with a special Valentine’s Day delivery from their loved ones who couldn’t be with them due to the coronavirus pandemic. With the current national lockdown stopping residents at Nellsar’s Princess Christian Care Centre, near Woking, spending Valentine’s Day with their significant others, staff turned cupid for the day and helped to spread the love by travelling across the region to drop off six special deliveries of chocolates, balloons and cards. Hand-delivered by Princess Christian’s resident liaison officer Joel Palacios while maintaining social distance guidelines, recipients were overwhelmed and thankful for the personal gifts, which carried more emotive value than usual during these unprecedented times.

The Oaks Care Home in Newtown, Powys celebrated the most romantic night of the year by holding a Valentine’s Ball for its residents. Staff worked hard to create a special day for everyone in the home, including a number of married couples who live there together. As well as a special afternoon tea with homemade decorated cookies, there was Love Bingo with prizes to be won, a couple of familiar game shows to take part in and a chance to dress up with the theme of wearing something red. Registered manager Jen Roberts said: “We had a lovely day for all our residents. We handed out roses at the door along with glasses of cranberry fizz in champagne glasses. The ladies had their hair and nails done in the salon and we helped them make red brooches and designed lovely gift bags.” Pictured are residents Frances and Brian Rogers. Brenda and Phil Scott celebrated their 61st Valentine’s Day as a married couple at Newfield Lodge care home in Castleford with a surprise candlelit date. The thoughtful staff organised for Brenda and Phil to share a romantic meal together to celebrate Valentine’s Day, complete with candles and rose petals on the table, and a delicious buffet style dinner with the care team acting as their personal waiters offering a five-star restaurant table service. Love was in the air at a South London care home after Piers Morgan surprised an admiring resident with a sweet Valentine’s Day message. The special surprise was arranged by staff at The Summers in West Molesey having noticed that resident Rosie Kirkin held a flame for the TV personality. She said: “Although Piers can be known to divide opinions, I’ve always thought he’s great. He’s intelligent, charismatic and easy on the eyes so, of course, I have a soft spot for him. I can’t believe he took the time to send such a lovely message, it’s made me very happy. I’d very much like to meet him one day, so hopefully, we can make a date.”

An Accrington care home has ensured two married residents celebrated Valentine’s Day in true romantic fashion. Patricia and Michael Hill, who live at Hope House, enjoyed a private dining experience for two to make the day extra special. Pat and Michael have been married for 42 years and have two children, Warren and Jason. Michael was in the Royal Navy for many years, and later worked at a local engineering firm. Pat worked at Royal Ordnance Factory in Blackburn, which was a munitions factory specialising in fuse mechanisms for explosives. Throughout their lives, Pat and Michael have been on many adventures, including landmark trips to Australia and America. Fifteen couples who live at Colten Care homes in the south celebrated Valentine’s Day with romantic lunches specially arranged as a surprise by their care teams, companions and chefs. The in-home diners were personally invited to sit down to homecooked Sunday roasts at private tables reserved just for them and decorated along Valentine themes. Flowers, bubbly and chocolates were on hand as husbands and wives exchanged Valentine’s cards and greetings. Among them were Fred and Iris Woodford, who live at Woodpeckers in Brockenhurst.

An East Kilbride care home has ensured two married residents celebrated their 63rd wedding anniversary and Valentine’s Day in true romantic fashion. Helen and Danny Falloon, who live at Kingsgate care home and were married the day after Valentine’s Day, enjoyed a special day celebrating with staff and fellow residents. Helen and Danny have been married for 63 years and have two daughters, Anne and Yvonne. Liz Williamson, peripatetic manager at Kingsgate care home, said: “Helen and Danny are a lovely couple, and to be married for 63 years is quite an achievement. All our residents enjoyed Valentine’s Day and we had a lot of fun making Helen and Danny’s wedding anniversary the following day special.”

CARINGWEEKLY

Homecare provider expands presence with new branch HOMECARE franchise In Home Care is continuing its recent rapid growth with the unveiling of its new Chelmsford branch. The branch will provide hourly, overnight and live-in care services for individuals with physical disabilities and learning difficulties. These services also include tailored dementia care and companionship, as well as elderly care. Natasha Shillingford, director at In Home Care Chelmsford, said: “We’re excited to be welcoming Chelmsford to the In Home Care family in 2021. “We’re passionate about helping people feel comfortable and independent within their own homes, especially in these uncertain times, and helping families stay together. “Our team of carers will be working within Chelmsford and the surrounding areas, and we are looking forward to seeing the smiles on their customers’ faces.” Since being founded in 2011, In Home Care has grown significantly, with more than 180 staff and seven franchises in total already completed, spanning Hampshire, West Sussex, Surrey, and Hertfordshire. The new Chelmsford location coincides with In Home Care’s

Bistro return marks special moment for care residents In Home Care founder Claire Simmons. ambitious expansion plans, which will also see the provider cover areas of London and Dublin. Founder Claire Simmons added: “As a company we have always had the belief that everyone deserves to have their needs met with kindness, compassion, and understanding, within the comfortable and familiar surroundings of their home. “We have a great team working with us across our network and are looking forward to welcoming new members when the doors at Chelmsford formally open.”

THE return of Belong Warrington’s bistro has been met with joy from residents at the care village. During its closure for the lockdown, a painted window mural featuring residents’ memories has been added to the on-site eatery. The vibrant tree design, painted by experience day support worker Jade Shield, has been complemented with hand and leaf artworks created by older people and those with dementia who reside at the village. Carol Norman, experience coordinator at Belong Warrington, said: “We’ve been working on a number of activities to encourage reminiscence, including one entitled ‘These Hands’. “The project involves discussing with residents the tasks their hands have been busy with throughout their lives and then writing up their memories for the display. “There’s been some fascinating insights including where residents used to work, memories of World War

II, and details of their childhoods. Bringing these together for everyone to share has made the return to the bistro all the more special.” The village’s bistro, usually open to the general public, as well as residents, had been temporarily closed owing to Covid-19 restrictions. As part of its return – initially just for residents – those at Belong Warrington are now able to enjoy their breakfast club sessions in their ‘household’ bubbles they reside in. Carol added: “The bistro is one the focal points for village life and so we wanted to give residents an extra reason to smile, now they are able to use it again. “Residents have managed very well during the lockdowns and the bistro return is a very welcome occasion, with an added touch of the tree which can be also be enjoyed by loved ones for their Covid-safe visits. “We look forward to welcoming the wider community back in the near future.”

New owner for city home Residents and colleagues at HC-One’s April Park care home In Sheffield have started a kindness wall. The aim of the wall is to motivate, inspire and add a little more positivity to everyone’s day. Everyone writes what kindness means to them on a sticky note; this could be anything from someone making them a cup of tea to colleagues helping out a resident. Josephine Ford and Kylieann Pridmore (pictured) have been reading through the wonderful acts of kindness on the wall and agree it is a great way to raise spirits during this particularly difficult time. Residents have enjoyed talking about how they have experienced kindness in the past and present.

DC CARE has completed the sale of Seely Hirst House, a care home registered for 38 in Nottingham. The home was marketed on behalf of Adrian Allen and Diana Frangiou, of RSM Restructuring Advisory LLP. The home attracted a good level of interest, with a number of offers received, and despite a sale falling through, another buyer was found quickly and the sale completed within five weeks. The new owner intends to re-open the home, in association with a

provider they have an ongoing relationship with. Regional director Alison Willoughby and senior negotiator Lisa Rushworth managed the sale on DC Care’s behalf. Alison said: “This sale presented a number of challenges, not least that we went to market during a lockdown and the decision to close the home was taken during the sale process. “However, the interest shown and the offers received demonstrate that there is still a healthy level of interest in care as an investment.”

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