Issue 76 29.09.21
The weekly online newsletter for the care sector
Village offers helping hand to refugees KIND-hearted residents at a Didsbury-based care village founded by a Jewish First World War refugee are lending a helping hand to refugees by donating aid to those arriving in the UK. Moved by the plight of those fleeing Afghanistan as the Taliban retakes control of the war-torn country, members of the Belong Morris Feinmann community have donated 70 toiletry bags, accompanied by messages of personal support. The donation efforts are being led by Care4Calais, a volunteer-run charity, working with refugees in the UK, as well as France and Belgium. The UK Government has pledged to welcome around 20,000 people through a resettlement scheme. Belong Morris Feinmann residents and colleagues have also extended their generosity by donating clothing and footwear to Afghans in need, in another effort being led by Bowdon Shul, South Manchester Synagogue, for which the village has an extensive relationship. Angela Luckett, experience coordinator at Belong Morris Feinmann, is coordinating the village’s contributions. She said: “Our village’s foundations lie in the support of refugees, originally set-up to help Jews fleeing persecution
in Europe, and so, as soon as we heard about the awful situation in Afghanistan, we felt compelled to do something to help.” Morris Feinmann, a Jewish refugee who had fled Eastern Europe in WWI, dedicated his life to supporting Jews fleeing Nazi persecution in the Second World War, including founding a guarantee scheme to enable German Jews to escape from the country and settle in Manchester. His groundwork eventually led to the Manchester Jewish Refugee Committee purchasing a house for those in need. In 2017, the home was remodelled as a state-of-theart care village by dementia care specialist, Belong, who operate the setting, working closely with the trust to maintain its Jewish ethos and culture for residents from the Jewish community. Care provision has now been widened to include those of all faiths, whilst continuing to observe and celebrate the Jewish way-of-life, notably, with an on-site kosher bistro, synagogue and Holocaust memorial garden. Angela added: “For many of our residents, seeing the news in Asia has been deeply moving – some are refugees themselves and so their contributions are all the more personal.”
Operator takes to the beach
Two Winchester care homes came together to stage a late summer fete in aid of a charity that helps older people in the community to live well. Colten Care’s Abbotts Barton and St Catherines View jointly raised £1,020.18 for MHA Communities Winchester. The family-friendly event was held on the green just yards from Abbotts Barton and featured live music, children’s games, hot food, cakes, tombola and a sale of plants arranged by residents of both homes. Both homes chose MHA Communities Winchester as their main cause to support over the past year. Even before the festival they had raised more than £1,800 for the charity despite community events being constrained by lockdown. Among the guests at the fete was the Mayor of Winchester, Councillor Vivian Achwal.
A BIG THANK YOU
FROM ALL OF US TO ALL OF YOU FOR ALL YOU ARE DOING TO KEEP OUR MOST VULNERABLE SAFE AND HAPPY …
WE’RE IN AWE OF YOUR SELFLESS HARD WORK AND DEDICATION.
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BLUEBIRD Care Mid Essex brought the beach to their customers, staff and their families in the style of a seaside afternoon tea party to mark the end of social distancing restrictions. The homecare provider hosted 94 guests to enjoy a beach themed party filled with cakes, drinks, sandwiches, biscuits and seaside decorations. Bluebird Care Mid Essex also organised the transportation of some customers to the party to ensure they could take part in the merriments. After a welcoming toast by manager Julia Mills, guests enjoyed afternoon tea whilst listening to music from previous eras, including Frank Sinatra, Doris Day and Vera Lynn. A free raffle draw followed, before a competitive but good spirited game of bingo played out among guests. Julia said: “The beach party was a wonderful opportunity to bring staff, customers and family members together after such a difficult 18 months. “The day was well organised and thought out, allowing everyone to buy into the occasion. It wouldn’t have been possible without the great staff we have at Bluebird Care Mid Essex. We’re now really looking forward to the next event at Christmas.” It wouldn’t be a trip to the seaside without a ’99 Flake’, and Bluebird Care Mid Essex arranged a complimentary ice cream van to also be in attendance.
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Nottinghamshire care provider fined after woman was raped Manager thanked along route of the Great North Run THE manager of Care UK’s Cheviot Court care home in South Shields was one of 13 people to be thanked in a very public way along the course of the recent Great North Run. Louise Damms was selected by the organisers as one of 13 inspirational individuals who went above and beyond to support their community during the pandemic. A billboard bearing her image was one of 13 positioned along the course of the Great North Run – giving the region a chance to say a huge thank you to all the key workers. She said: “I am a little bit embarrassed at all this publicity around me. “It is my team, the residents of Cheviot Court and their relatives who should be thanked – they have been incredible since day one of the pandemic with their hard work, support and resilience. “It was very strange catching a glimpse of my face on a huge billboard when I tuned in to the BBC coverage just after nine in the morning.” Additionally, a video showing Louise talking about her experiences was shown to the tens of thousands of people who were in the Newcastle area on Sunday – either taking part of watching. The famous race was shown on TV channels in 127 countries across the
Louise Damms
world and internationally known athletes will have seen the billboards which served as mile markers. Regional director Sam Rogan added: “Throughout the pandemic Louise has been under huge pressure. She has suffered emotionally but has remained strong for the sake of her team. “She has shown no weakness because she did not want that to rub off on those around her but I know she had tough days. “The pressures on care homes, their team members, residents and their families caused by the pandemic are well-documented. “Louise addressed those pressures by taking an already strong community and developing it to be even stronger and I offer her my congratulations on this well-deserved recognition. “
A CARE provider has been fined £363,000 after it failed to protect people it cared for from sexual assault. The care company, which cannot be named for legal reasons, pleaded guilty to failing to protect a woman who was resident at a care home it runs in Nottinghamshire from abuse and improper treatment. This resulted in her being sexually assaulted. It also pleaded guilty to exposing the home’s other residents to significant risk of avoidable harm by failing to safeguard them from the risk of abuse. The company was also ordered to pay £12,441.28 costs to the Care Quality Commission, which prosecuted these criminal offences. The sentencing took place at Nottingham Magistrates’ Court. Mary Cridge, CQC deputy chief inspector for adult social care, said: “People have a right to safe care and treatment, delivered in an environment where threats to their wellbeing – including abuse – are well managed. “Sadly, this care provider did not meet these fundamental standards for residents at the home where this incident took place. “The company’s failure to protect a vulnerable woman in its care from a resident who was known to present a sexual threat is appalling. “The crime she was subjected to was avoidable. “Similarly, the company’s lack of safeguards to protect all residents at the home from the risk of abuse was unacceptable. “The majority of care providers do an excellent job. However, when a provider puts people in its care at risk of harm, we take action to hold it to account and protect people. “I hope this prosecution reminds care providers they must always take all reasonable steps to manage risks
to people’s safety, including ensuring people are safeguarded from abuse.” CQC brought this prosecution after the care provider failed to manage a resident of one of its homes who exhibited an escalating pattern of sexualised behaviour towards the service’s other residents. Over the year-and-a-half he was resident, 79 separate incidents were documented where he displayed inappropriate verbal and physical sexualised behaviour and assaulted people. At least eight residents and five staff were affected. Despite this, and other considerable evidence the service had indicating this person presented a sustained and serious threat to people, it did not manage the risk he posed or escalate concerns appropriately. In April 2019, its failure to act allowed him to enter a woman’s room to undertake a sexual assault. He was subsequently arrested and convicted of raping her. Under the Health and Social Care Act, care providers have a legal responsibility to protect people using their services from abuse and improper treatment. This includes implementing systems and processes, such as risk assessments, to prevent physical and mental harm. Following each incident, committed by this perpetrator or otherwise, the service should have reviewed its risk assessments to respond appropriately and take all reasonable steps to protect people. At a previous hearing, the company pleaded guilty to failing to protect the woman who was assaulted in April 2019 from abuse and improper treatment. It also pleaded guilty to exposing the home’s other residents to significant risk of avoidable harm by failing to safeguard them from the risk of abuse.
UKHCA rebranded and renamed THE United Kingdom Homecare Association has been given a rebrand and renamed the Homecare Association, Jane Townson, CEO of the Homecare Association, said: “We are delighted to introduce our new brand identity and name, as the Homecare Association, the membership body representing organisations across the UK who care for people in their own homes. “As we emerge from the pandemic, during which care at home proved its value and importance to all of us every day, homecare is experiencing a moment in time where there is significant opportunity for
transformation. “And that’s why, as a symbol of this transformation we are renewing our brand and identity, which will build on the experiences and insights we have gained over thirty years as UKHCA, whilst giving us a modern platform to create a clearer and stronger voice for homecare.”
There was sunshine and smiles all round at Connors House as everyone came together for a summer fete. A live performer, whose act included fire and giant balloons, kept the little ones entertained, while the adults could browse the various stalls and enjoy a burger from the barbecue. There was plenty of fun for all ages on offer, including a tombola, tin can alley, hoop a bottle and guess the weight of the cake, which had been especially made by a staff member. General manager Christine Devlin said: “It’s wonderful to be able to welcome families back into the home for get-togethers like this. We were lucky to have such lovely weather on the day and everyone who attended said what an enjoyable afternoon it was, particularly after the year we have all had.”
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Operator appoints client relationship managers following restructure EAST Midlands domiciliary care provider Respectful Care has appointed three new client relationship managers following the restructure of its Mansfield branch. The client relationship managers will act as designated points of contact for customers. Stepping into the newly created positions, Eloise King, Jade Pepper and Lisa Caudwell will offer support to clients at every stage of their Respectful Care journey. Keeley Riley, registered care manager at Respectful Care Mansfield, said: “We continually strive to be the very best we can for both our staff and clients. “Recently, that has meant restructuring the team to offer better support to everyone. “Our new client relationship manager role comes shortly after appointing a new welfare liaison and mental health first aider, following a difficult time for care workers. “I am thankful to Eloise, Jade and Lisa for allowing us to utilise their qualities and skillset to further enhance our person-centred, tailored care service. “We have already had some invaluable feedback that affirms this structure will form strong relationships between our client
relationship managers, clients, and significant others. “We are proud to evolve and tailor our service to the needs and wishes of our clients, who remain our utmost and wholehearted priority.” Working directly with customers, the client relationship managers will assess each person’s needs, develop tailored care plans, schedule visits and problem solve. This more focussed approach will provide insight into the needs and wishes of each client, helping the care group strive to be the very best they can to meet those desired outcomes. Respectful Care hopes that, by adopting a one-point-of-call process, each customer will feel better supported and encouraged to provide feedback to improve service.
THE 2021
CARING
UK AWARDS
Care staff celebrated HALES Group Ltd honoured its care workers and recognised their amazing work by taking part in the first ‘Celebrating Homecare’ day organised by the United Kingdom Homecare Association and the Care Workers’ Charity. The theme was ‘made with care’ to celebrate the relationships that exist between the people who give and receive care, and highlight the many activities they enjoy together. Managing director Nicola Mewse said: “Our care workers have proven to be inspirational throughout recent months and we are delighted that this year’s ‘homecare day’ celebrates the
personal touch they bring to so many people’s lives.” “We see endless examples of making, baking and entertaining much of which has been led by the care staff themselves. “We are incredibly proud to have such a committed and talented workforce within Hales Homecare and want to recognise them.” Hales Homecare employs 2,000 care workers who support their clients in their own homes, providing companionship, medical care, dementia care, and supporting people to regain and maintain independence.
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