THE 2019
CARING
UK AWARDS
CARING UK
AWA R D S 2 0 1 9
WELCOME TO THE CELEBRATION OF EXCELLENCE I N PARTNERS HIP WITH
Good evening and thank you so much for joining us to celebrate all that is great about the care industry. A very warm welcome to the Athena and to the third Caring UK Awards. Thank you to our sponsors, particularly our headline sponsor Clydesdale and Yorkshire Bank, to our judges and especially all the nominees who have entered the awards this year. Our team has travelled the length and breadth of the country visiting the finalists – a big thank you to you all for the warm welcome and for taking the time to show us around – meeting you all and your teams is always the highlight of our year. Year on year, the number of entries grows as does the quality which is amazing but does make the task of choosing the shortlists incredibly difficult. It does mean that all our finalists – facilities, teams and individuals – should be very proud of their achievement to make the shortlist. We believe our judges have provided us with a truly exceptional line-up of winners so thank you to them for their hard work and diligence. Once again many thanks to you all for being here and a huge thank you to our sponsors especially the Clydesdale and Yorkshire Bank – we are very grateful to you all for your continued support.
Hosted by
Dean Andrews
Many thanks too, to Dean Andrews for hosting this evening’s awards ceremony. We hope you all have a wonderful evening.
Running order
- Activities Team of the Year - Best Outdoor Environment - Catering Team of the Year - Quality in Housekeeping - Community Involvement Award - Best Initiative in Care - Dementia Care Team of the Year - End of Life Team of the Year - Commitment to Training and Development - Excellence and Innovation in Dementia Care - Regional Care Home of the Year Midlands and Wales - Regional Care Home of the Year South - Regional Care Home of the Year North - Regional Care Home of the Year Scotland - Care Employee of the Year - Care Employer of the Year - Management Team of the Year - Care Group of the Year - Care Team of the Year - National Care Home of the Year - Outstanding Achievement Award -
Menu Canape
Duck Parfait with cherry jelly on toasted bread Fresh Guacamole on a teriyaki rice cracker Mac n Cheese in Japanese breadcrumb Roast Beef and Creamy Mash in a baby Yorkshire pudding
Starter
Freshly Roasted, Vine Ripened Tomato and Basil Soup with rustic toasted croutons
Main
Roasted Chicken Breast with Seasonal Pork Stuffing served with fondant potato, honey and thyme roasted root vegetables, festive greens, French beans and pigs in blankets
Vegetarian option
Lentil and Bean Dahl with sweet potato wedge, sun blush tomato polenta and wilted spinach
Dessert
Indulgent Cassis Mousse on a cinnamon biscuit crumb with winter berries Freshly ground coffee, tea
Survivors’ breakfast
Cumberland sausages and vegetarian sausages in floured rolls
This year’s judges Nadra Ahmed OBE, Chairman, National Care Association Nadra has been involved in the field of social care for over 30 years. Until 2005 she was the registered manager of two private care homes for older people having developed and run services since 1981. Nadra’s background is in training and education which has been the passion that drives her towards a quality service underpinned and provided by a skilled workforce. She continues to champion the role of education in the delivery of a quality service through her company Kent Care Training Associates which is a not-for-profit based company in Kent.
Dr Michele Board, Principal Academic, Bournemouth University Dr Michele Board is a Principal Academic in Nursing Older People at the Faculty of Health and Social Science at Bournemouth University. She has extensive experience in nursing, nurse leadership and nurse education. Dr Michele Board leads the Older Persons Research Collaborative with members from universities across the UK and lead consultant nurses. The focus of the collaborative is frailty and the role of the nurses and allied health professionals in the assessment and care of the frail older person. She is the deputy lead for the Ageing and Dementia Research Centre at Bournemouth University.
Hilary Cragg, Partner, Nash & Co Solicitors As a Partner and practising solicitor, Hilary has a particular interest in issues concerning elderly and vulnerable clients. She deals with all related legal matters, from will writing and Lasting Powers of Attorney to care home funding issues and disputes about care. Hilary came to the law after careers in retail, training and banking. She joined Nash & Co in 2008 as a trainee solicitor and qualified in March 2010. Hilary is an Accredited Member of Solicitors for the Elderly (SFE), a Committee Member of the Devon & Cornwall Regional Group for SFE, and a Full Member of STEP (Society of Trust and Estate Practitioners).
Raj Kapoor. Head of External Training, Alzheimer’s Society Raj has a wealth of experience in the field of training and consultancy. Prior to joining Alzheimer’s Society in December 2014, Raj was previously Head of Training & Consultancy with the national mental health charity Mind, spending 10 years as Head of Training with the National Housing Federation. He is a qualified trainer and has worked with hundreds of organisations across different sectors. As Head of External Training with the Society, Raj’s team provides specialist training to organisations directly responsible for delivering dementia care and support, as well as to organisations whose staff deal with people living with dementia.
Activities Team of the Year Acacia House Nursing Home, Kent Stimulating using meaningful activities, to enhance and create an active environment
Cedar Lodge, Surrey It’s not just the big gestures, but the lengths staff go to every day that makes Cedar Lodge special
Grace Muriel House, The Abbeyfield St Albans Society The activities team love what they do and put so much effort and heart into the home and all who live there
Shinfield View Care Home, Reading No expense is too great – or too small – for this luxury care home
The Knights Care Home, Lytham St Annes An innovative and diverse range of activities and the ability to think out of the box to engage with each and every resident
Woodland Grove Care Home, Loughton Woodland Grove offers a bespoke and stimulating range of activities that enrich the lives of the residents
Best Outdoor Environment Broadwater Lodge, Godalming Not many care homes can lay claim to having a fully-functioning farm in their grounds – but this is no ordinary home
Cranford Residential Home, Exmouth A riot of colour, scented lavender and fragrant herbs to stimulate senses!
Landermeads, Nottingham Where residents are free to roam safely whenever they wish
PJ Care Eagle Wood Neurological Care Centre, Peterborough A beautiful and peaceful place to reflect, recuperate and stimulate the mind
Roden Hall, Telford It’s impossible to find fault with what has been created here. Even Alan Titchmarsh would be impressed
Wentworth Court Nursing Home, Cheltenham Raised boxes, herb gardens and fruit trees, this is Cheltenham in bloom
Catering Team of the Year Ashton Court, Newcastle An admirable ethos: Never serve a meal that you wouldn’t be proud to serve your family
Cumnor Hill House, Oxford Professional staff, fine food, almost silver service
Penhurst Gardens Care Home, Chipping Norton High standards, high quality meals, delivered by this team day in day out
St John’s House, Norwich Producing amazing, delicious and diverse food, with residents in mind
The Old Rectory Nursing Home, Exeter Good food, great service, keeping residents well satisfied
Wilton House Care Home, Darlington Going the extra mile is reflected in all this lovely team does
Quality in Housekeeping Abbeyfield Grove House, Ilkley The team regularly go above and beyond – they are an integral part of the home
Beechwood Grove, Eastbourne This home shines like a new penny, and smells of linen and polish
Bryan Wood Care Home, Huddersfield Ryan is a key member of the domestic team, his energy passes on to others lifting everyone’s sprits and brightening the day
Ferndown Manor, Dorset A team of hardworking professionals, who go the extra mile
Mill House Care Home Chipping Camden Fresh approach by a dedicated team, where cleanliness is enjoyed by all
Portland College, Mansfield An enthusiastic team for whom nothing is too much trouble
Community Involvement Award Cavendish Park, Evesham This home has won its community over
Keate House Care Home, Lymm At the heart of its local community, this home plays a pivotal role in activities, fundraising and celebrations for all ages
Landermeads, Nottingham Trying to educate the general public about dementia
Langley Haven Dementia Care Home, Slough Langley Haven may be small, but its reach extends far beyond its four walls
Thorp House Nursing Home, Thetford Constant care in the community, creating close connections
Woffington House Care Home, Tredegar A care home where generations mix in harmony, to create a true community
Best Initiative in Care Amherst Court, Chatham Activities that stimulate and involve the residents, each and every day
Compton View Residential Care Home, Blue Sunrise Care, Yeovil The software programme creating savings to spend more on residents’ activities
Magnolia House Residential Home, Pleasley Pushing the boundaries so residents live life to the full
Riverdale Court, Welling A bright, warm and welcoming home, with a unique range of stimulating activities
Rotherwood Healthcare, Mountsorrel Software that makes life easier for everybody
Stow Healthcare, Bury St Edmunds Communicating with residents through motivation and stimulus
Dementia Care Team of the Year Beech Lodge Nursing Home, Holbeach Adapting and understanding the emotions and feelings of each individual
Chelsea Court Place, London Truly bespoke dementia care that residents and family are delighted with
Cheviot Court, South Shields A warm, welcoming, happy team with a clear goal ‌
Lake View Lodge, Lytham St Annes Successfully repositioned to excel in dementia care, Lakeview has a committed team all of who go the extra mile
Manor Park Dementia Nursing Home, Weston-super-Mare Quality care that is recognised all over Somerset, bringing happy days to dementia care
Sweyne Court Care Home, Rayleigh This dedicated team has been transformed under Hayley’s management
The Royal Star & Garter Home, Solihull There is so much more to the Star and Garter than just impressive facilities. The dementia care team here are making a real difference to lives
End of Life Team of the Year Abbeyfield Grove House, Ilkley Working with residents and families to ensure that their wishes are planned and they are fully supported
Ford Place Care Home, Thetford Meeting the wishes of residents, assisting and supporting with personal touches
Glastonbury Court, Bury St Edmunds, Suffolk A calming and tranquil place to reflect, surrounded by care and compassion
Greensleeves Care Broadlands Residential Home, Lowestoft, Suffolk Supporting the process, with even the smallest acts of kindness
Lavender Fields, Sevenoaks, Kent The ultimate in dignity and care, for those on life’s final journey
Shinfield View, Reading End-of-life care where people are given the compassion, comfort and dignity they deserve
Commitment to Training and Development Grace Muriel House, The Abbeyfield St Albans Society Training and development is a key part of daily life here
Guild Care – Linfield House, Caer Gwent High-quality training given, remarkably, from the residents’ point of view
Hendra House, Ludlow Hendra House shows that smaller, independent operators can outgun the big groups when it comes to investing in staff and helping them achieve their potential
Nightingales Tuskhome Ltd, Birmingham Being a small, independent care home does not have to be a barrier to investing in creating a highly-skilled workforce
Priory Group, London A company that is constantly investing in its staff
The Erskine Home, Renfrewshire Where staff are encouraged to keep bettering themselves
Sponsors of:
Excellence and Innovation in Dementia Care
Affordable dementia training for organisations and individuals delivered by experienced trainers
01904 929 464 dementiatraining@alzheimers.org.uk
Excellence and Innovation in Dementia Care Sponsored by Alzheimer’s Society
Hollins Park Care Home, Macclesfield A leading example of excellence in dementia care; the whole team has a can-do attitude they strive to make Hollins Park a true home
Holly Lodge Nursing Home, Camberley A family-run home that provides innovative dementia care without sacrificing the personal touch
Orchard Care Homes, Harrogate The dedicated approach and nurturing environment reduces the need for multiple moves to higher need services, reduces anxiety, behavioural issues and medication
Pendle Brook Luxury Care Home, Accrington A very impressive new home built to exacting standards in dementia care – family run and committed to providing the best personalised care to residents
St George’s Park, Telford St George’s Park has found a real niche in dementia care and the way this is delivered is a real example to others
Sweyne Court Care Home, Rayleigh Working tirelessly to continuously improve their dementia care
Sponsors of:
Regional Care Home of the Year Midlands and Wales
Specialist healthcare business agents
01937 849268
sales@dccare.co.uk
Regional Care Home of the Year Midlands and Wales Sponsored by DC Care
Greensleeves Care Broadlands Residential Home, Lowestoft, Suffolk Friendliness and warmth, helping to turn lives around.
Caldwell Grange Care Home, Nuneaton Little things mean a lot at Caldwell Grange. Residents are involved in making decisions about their care every step of the way
Dorset House, Droitwich Spa The poignancy of relatives of residents who died a decade ago still being associated with Dorset House speaks volumes
Hendra House, Ludlow Doing the right thing for the residents is unquestionably the only priority at Hendra House. A fantastic example to every small, independent operator
Mill House Care Home Chipping Campden Dedication from staff, going the extra mile, delivering outstanding care
Perry Manor, Worcester Residents are involved and consulted about every aspect of their care, every step of the way
Sponsors of:
Regional Care Home of the Year South
Software For Care For People Who Care
01133 979555 info@fusion4care.com
Regional Care Home of the Year South Sponsored by Fusion Care
Appleby House, Epsom With a welcoming atmosphere residents receive bespoke dementia care and can enjoy a range of stimulating activities
Beechwood Grove, Oakland Primecare Ltd, Eastbourne A spacious home, delivering outstanding care for every resident’s needs
Grovelands Care Home, Yeovil Empathy and passion driven staff, providing family approved, excellent delivery of care
Northbourne Court, Sidcup Northbourne Court is where social interaction and engagement is encouraged and boredom is eradicated
Oak Lodge, Basingstoke A community-focused home in stunning surroundings, there’s no doubt residents truly feel at home in Oak Lodge
The Old Rectory Nursing Home, Devon Abundance of fresh ideas, stimulating care with a well earned reputation
Sponsors of:
Regional Care Home of the Year North
what’s inside matters
07495 471038 sarah@sommer-rose.com www.sommer-rose.com
Regional Care Home of the Year North Sponsored by Sommer Rose Interiors
Amber Court Care Home, Blackpool This is a great home, a real home, that puts its residents at the centre of all it aspires to be
Bryan Wood Care Home, Huddersfield Bryan Wood aims to provide a friendly, caring, ‘home from home’ environment where dignity, independence, safety and comfort are paramount
EachStep Blackley, Manchester A model of best practice in dementia care, with pioneering service provision and exceptional integration within its local community
Hollins Park Care Home, Macclesfield A real ‘home’ to its residents and a superb team ensuring the best of care. A true model of care to aspire to
Thornhill, Barnsley The care at Thornhill is rated outstanding, their residents are truly respected and valued as individuals and empowered as partners in their care
Whitestones Residential Home, Chapel-en-le-Frith A lovely home, continually evolving to remain at the forefront of person centred dementia care
Regional Care Home of the Year Scotland Abbeyfield Ballachulish Society Ltd, Ballachulish A warm and friendly home that constantly achieves high grades
Abbey Court, Easterhouse Where the residents’ wants and needs come first
Mowat Court, Stonehaven Residents are involved in all the major decisions
Parksprings Care Home, Motherwell Where everything is the residents’ choice
The Erskine Home, Renfrewshire A home that actively supports choice among its residents
Care Employee of the Year Kelley Turner, Craigielea Nursing Home, Gateshead Kelley’s presence has clearly massively benefitted everyone at Craigielea from staff to residents to families
Lea-Ann Smith, Margaret House, Royston, Herts Loved within the community, Lea-Ann is full of energy and enthusiasm
Lesley Jones, Kenton Manor Care Home, Newcastle Lesley is a driving force for so much of what the home is about
Liz Moor, Hazelwood Home for Older People, Ilkeston Colleagues describe her as ‘one in a million’
Mandy Lord, Greensleeves Care Broadlands Residential Home, Lowestoft, Suffolk Caring for residents with commitment, drive and passion
Paul Kitaka, Fairway Homecare, Sutton Coldfield Paul’s constant thirst for care knowledge coupled with his practical experience have helped him become a highly-regarded caring professional
Care Employer of the Year Chelsea Court Place Care Home, London A supportive environment created for staff to thrive within
Community Integrated Care, Widnes CIC is clearly on a mission to become the best employer in this sector and its plethora of employer initiatives demonstrate its market leading position
Ebury Court Care Home, Romford Ebury Court showcases how dementia and end of life care can be undertaken at the highest of standards
Fairway Homecare, Sutton Coldfield Fairway Homecare believes investing in its staff development and offering them job satisfaction can only be a real benefit to everyone
In Home Care, Waterlooville With personal experience of the challenges of being a carer, Claire Simmons and Paul Reynolds understand that values come first
Riverdale Court, Welling A team of qualified and attentive staff highly focused on the individual needs of every resident
Management Team of the Year Balmoral Court, Newcastle An effective team that is achieving outstanding results
Castleford House Nursing Home, Chepstow Retaining highly motivated, and caring staff, with up to date training methods
Cedar Lodge, Camberley A family-run care home, the team at Cedar Lodge instil the same values into everything they do, from top to bottom
Fulford Nursing Home, York The Management Team strive to be honest, open and realistic with each other, to ensure a high standard of person’s centred care
Knaves Court Extra Care, Brownhills The management team simply love their work – ‘the most rewarding job they could imagine’
Oak Lodge, Basingstoke Despite its grand setting in listed 315-acre grounds, the team at Oak Lodge have succeeded in giving residents somewhere they can consider their home
Sponsors of:
Care Group of the Year
Funding and expertise that delivers a real and positive impact for the health & social care sector
0781 8454674 derek.a.breingan@cybg.com cbonline.co.uk/healthcare I ybonline.co.uk/healthcare
Care Group of the Year
Sponsored by Clydesdale and Yorkshire Bank
Care UK, Colchester, Essex A provider with a core purpose to fulfill residents’ lives
In Home Care, Waterlooville Claire Simmons and Paul Reynolds were ‘thrust into the world of care overnight’ – but now they look after more than 100 staff and hundreds of clients, with no sign of slowing down
PJ Care, Milton Keynes Providing quality of life, with compassion, commitment and care
Rotherwood Healthcare, Mountsorrel A relatively new group with some refreshing ideas
Saint Cecilia’s Care Group, Scarborough Saint Cecilia’s has an excellent reputation with the local community and its staff. They invest in the staff and homes while striving to provide high quality care for its residents
Stow Healthcare Group Ltd, Bury St Edmunds Putting residents at the heart of every decision
Sponsors of:
Care Team of the Year
The Voice of the independent care providers in York and North Yorkshire
01723 502 410 beverleyproctor@independentcaregroup.co.uk www.independentcaregroup.co.uk
Care Team of the Year
Sponsored by Independent Care Group
Abbeyfield Ing Royde, Halifax The team at Ing Royde are beyond modest and will tell you they are just doing their job. They go above and beyond their roles to make sure the residents feel valued and loved in their home
Capricorn Cottage, Holbeach Bonding and engaging with each other to form a fantastic family unit
CCL’s Church View, Longnor This is simply a normal home with six ladies enjoying life every day to the full
Clara Court, Maidenhead The most important part of the Clara Court team is the residents themselves
Fulford Nursing Home, York The team are passionate about providing a high standard of person centred care, within a comfortable and loving environment, to each of the residents, their family and friends
Penhurst Gardens Care Home, Oxfordshire A care team that are professional, meticulous and above all dedicated
Sponsors of:
National Care Home of the Year
Delivering news & knowledge to the care sector
01226 734 288 bg@scriptmedia.co.uk www.caring-uk.co.uk
National Care Home of the Year Sponsored by Caring UK
The winner of this category will be chosen from tonight’s regional winners
Sponsors of:
Outstanding Achievement Award
Handmade in England
01924 868 470 customer.services@shackletonsltd.co.uk www.shackletonsltd.co.uk
Outstanding Achievement Sponsored by Shackletons
Ben Rogers, St John’s House, Norwich Ben puts 100% heart and soul into his work, staff feel valued and respected
Hazel Rice, CCL’s Harley Road and Welwyn, Shrewsbury Hazel Rice was a relatively late entrant into the care profession which is now much richer for her presence
Lorraine Lee, Orchard Care Homes, Harrogate Over a 43-year career, Lorraine has transformed lives through her relentless focus on improving quality of care, streamlining policies and procedures to protect residents, staff and the business
Mark Butler, PJ Care Striving for perfection and quality, Mark has a work ethic above and beyond the call of duty
Mike Padgham, Saint Cecilia’s Care Services, Scarborough A recognised voice in social care with an ambitious agenda to improve quality, safety, access to services and financial sustainability
Pauline Crate, Westcott House, Dorking If Pauline Crate’s commitment to care was in any doubt, know that she once walked six miles through feet of snow and worked a full day because no one else could get into work
Sponsors of:
The Survivors’ Breakfast Served from midnight
01329 888 268 george@germstarhygiene.co.uk www.germstaruk.com
THANK YOU
FOR JOINING US THIS EVENING To keep up to date with the latest news on next year’s awards visit caringukawards.co.uk @CUKAwards
We would like to wish a very Merry Christmas, and prosperous New Year to all.
Thank you to Buxton Press for the printing of the 2019 Caring UK Awards brochure
Printers of Magazines and Periodicals
01298 21 2000 sales@buxtonpress.com www.buxtonpress.com