Issue 31 28.10.20
The weekly online newsletter for the care sector
Community is invited to send in cards A HITCHIN care home is inviting the local community to send in words of kindness in the form of cards, letters, or poems for its residents to mark World Kindness Day. Whether it’s schools, businesses, or anyone living in the Hitchin area, Foxholes Care Home is inviting people to send in cards for the residents at the home as an act of kindness ahead of World Kindness Day on Friday, November 13. Since March, residents at Foxholes have had to deal with very limited visitation from close family and friends due to the coronavirus pandemic, and with tougher lockdown restrictions being announced to help curb the virus as nationwide cases continue to rise, it looks set to be a tough winter ahead. In a bid to show residents that the local Hitchin community are with them through this difficult time, Foxholes is inviting the town’s citizens, from children to adults, and loved ones of residents, to send in kindness cards to maintain morale and show solidarity. Adhering to the government’s stringent infection control protocols, the cards will be quarantined on arrival to the home until World Kindness Day. People can also email cards
to the home, where they can get creative by choosing to either design the card online, or by hand and then scanning/ uploading a picture of the card to then email to Foxholes. Neil Gandecha, estate manager at Foxholes Care Home, said: “Whether it’s a drawing, a poem, a letter, or even just sharing a few words of kindness, we’re inviting the community to give our residents something to smile about on World Kindness Day. “Unfortunately, as much as we’d like to have residents spending time with friends and family at the home, the situation our country is currently in won’t allow us to, so it’s little initiatives like sending in cards that can have such a huge impact on someone’s day. “Hitchin is a close community where everyone looks out for one another, so we’re sure at a time when people may feel disconnected due to social distancing and self-isolation, we can show we are still very much in this together.” Anyone wishing to send a kindness card to Foxholes can do so by emailing info@ foxholescarehome.com, or sending them to Foxholes Care Home, Pirton Road, Hitchin, SG5 2EN, clearly addressing ‘World Kindness Day’ on the envelope.
Provider to embark on new project
Residents at Dene Holm Residential Care Home in Northfleet tried their hand at flower arranging, courtesy of their local Morrisons store. They were spoilt for choice with which flowers to use in their displays. Activity coordinator Lea-Ann Shaw said: “I put a post on Facebook asking if any local florists had any flowers that were likely to be thrown away, as we can often use those with a short date in our flower arranging activities. I was absolutely over the moon when Chris stopped by with endless bouquets of gorgeous flowers, there were so many, and they were all still lovely and fresh. It was very kind of them and the residents were thrilled, so we’d like to say a big thank you.”
A BIG THANK YOU
FROM ALL OF US TO ALL OF YOU FOR ALL YOU ARE DOING TO KEEP OUR MOST VULNERABLE SAFE AND HAPPY …
WE’RE IN AWE OF YOUR SELFLESS HARD WORK AND DEDICATION.
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BOROUGH Care has embarked on a ground-breaking project with Community Catalysts. The not-for-profit provider of care for older people in Stockport will be collaborating with the social enterprise to create a new way for residents and their families to give feedback on its services. There will also be the opportunity for them to be directly involved in shaping the care offered by Borough Care in the future. Dr Mark Ward, chief executive officer at Borough Care, said: “We are excited to be developing new ways to work even more closely with the people we serve and be even more connected to our local community.” A new part-time role has been created and the person employed will work closely with residents and their families to develop ideas and suggestions, as well as giving feedback on what Borough Care does now and its future direction. The residents and their families will be able to communicate directly to the Borough Care Board, to ensure their input informs the company’s strategy. Angela Catley, director of development at Community Catalysts, added: “We know this project is ground-breaking and creative so we’re excited to be part of it. “We are really looking forward to working with Borough Care, the people it supports and their families, to learn, create and develop new ways of working together.”
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CARINGWEEKLY
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Gift has a moving impact on residents with dementia
A GIFT to Edward Moore House has had a moving impact on residents living with dementia. When reborn artist Tricia Bethel, a friend of Kelly Town, who works at the home, donated one of her lifelike dolls to the Gravesend care home residents, no one knew quite how beneficial it would be for them. Looking after the baby has proven to have a significant calming effect when residents are feeling unsettled or restless. It gives them a sense of worth and purpose and their reactions have brought the staff to tears, as they watch them interact and take it in turns to hold the baby. Deputy manager Melanie Martin
said: “The effect the baby has on the residents is heartwarming and emotional, it brings them joy like nothing I have seen before. “When the baby is around the whole mood changes, they speak quietly as not to wake her and they are so gentle with her, it’s beautiful to see. “Trish hand paints all of her dolls and she does an excellent job as they are very realistic. “We are so grateful for what she has done for our home.” After the baby’s arrival, former employee and friend of the home, Maggie Town, also sourced a classic Silver Cross pram, which one resident loves to use to push the baby around the home.
Jess is a lockdown hero WE recently received this nomination from Andre Drury, senior manager at The Lodge in Plymouth. He wrote: “If I could nominate everyone on my team, I absolutely would. “They have gone above and beyond more than ever this year and we have been fortunate enough not to experience any outbreaks in any of our services. “However, if I can only nominate one staff member it has to be Jessica Southern. “Jess joined the care industry at the end of 2019 and you could just tell that she had found her vocation in life. She is bright and bubbly and is liked by everyone within the home. “2020 has been unprecedented for us all, but for Jess it was especially so . . . she was new in to the industry, lockdown happened, she had a husband who was furloughed and two young children (one of who has special educational needs) out of school. She suddenly had the pressure of becoming the main wage earner in her house, and yet she was still able to walk into work every shift with a smile on her face. “She helped to create themed weekends for staff and service
users to help maintain morale and facilitated photo / video / telephone call opportunities for family & service users to stay in touch. “Recently Jess has had experienced difficulties with her own confidence and we’d all like her to see herself the way that we see her. “We feel privileged to have her on our team and it truly is a skill the way that she makes her job seem so effortless and fun.” Please send your nomination to events@scriptmedia.co.uk Closing date is Friday December 4. There will be a place on our 2020 Roll of Honour for the most inspiring nominees and they will all receive a certificate to mark their achievements.
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CARINGWEEKLY
Scottish operator celebrated for its personalised approach Tracey shows off her new look.
Head shave raises £1,050
A LONG-serving care home worker has raised more than £1,000 after having her head shaved for a cancer charity. Tracey Hampton, a recreation and well-being team member at Abbotsleigh Care Home, in Staplehurst, Kent, braved the shave for Macmillan Cancer Support, raising a total of £1,050 – more than double her initial £500 target. She said: “I feel liberated and proud that I’ve raised such a large sum of money for Macmillan Cancer Support. “The donations will help many families at this very difficult time – just to have someone at the end of the phone to talk to and listen to is so important. “At the end of the day my hair will grow back, and when I will look in the mirror I will smile and know what an amazing cause it has been for.”
RENAISSANCE Care, which operates 15 care homes across Scotland, has been shortlisted for two sector leading awards for ‘setting new standards of excellence’. The operator of the care homes in Glasgow, Aberdeen, Edinburgh, Forres, Uddingston and Blairgowrie has been named in the shortlist for the LaingBuisson Awards in the Management Excellence and Small Residential Care categories for its commitment to a person-centred care approach. The Management Excellence accolade celebrates management of a company which has delivered exceptional clinical or patient outcomes, financial results and employee engagement, while the Small Residential Care category looks to excellence in residential or nursing care for older people, with a focus on innovation and engagement with service users. Renaissance Care’s shortlisted awards nods to its focus on learning the needs and wants of staff as an employee, so they are in turn able to provide the best quality of life for the elderly residents in their care. Louise Barnett, managing director at Renaissance Care, said: “It won’t come as a shock to anyone that this year has been extremely challenging across each of our care homes and
Louise Barnett
this has really been felt by our staff, residents and their families. “The pandemic has changed the entire way we must operate however our focus throughout has remained on a person-centred care approach and, since the start of the year, that has been more important than ever. “Being shortlisted for two sector leading awards has come as welcomed news, and we’re thrilled to be able to share this with our staff who have worked tirelessly throughout the pandemic, putting their own lives on hold to focus on the mental and physical wellbeing of the residents in their care. We are extremely proud of all of them.” Throughout lockdown, each of the Scotland based care homes took swift
action to organise daily activities for each resident to maintain mental health and wellbeing. These activities took into consideration the interests and abilities of each resident, as well as using activities proven to promote mental wellbeing, such as arts and crafts and musical performances. All Renaissance Care homes were shut 12 days before the Government mandatory lockdown was implemented, while it was quick to react in mitigating the potential dangers the lack of communication can have on elderly residents, especially those who suffer with dementia. It purchased iPads for each home with staff ensuring residents and family members were comfortable using the new form of communication. Most recently, a six-figure sum was invested into technology to better protect each of Renaissance Care’s 15 homes from the resurgence of the virus, such as the implementation of state-of-the-art temperaturescreening thermal imaging cameras, as well as the procurement of portable, industrial-strength air purifiers which provide sterilisation of the room air and all surfaces, in a natural and environmentally friendly way.
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CARINGWEEKLY Advertiser’s announcement
Preparing for an Emergency Support Framework call from your inspector By David Beattie I HAVE been working in senior positions in the care industry since 2002. Until 2014 I ran large psychiatric services and successfully dealt with many crisis management and turnaround situations. Towards the end of 2014 I established Care Ideals, which is a consultancy service that supports a variety of social care providers. I have written this article to provide practical and helpful information to social care businesses and managers, especially those with little backoffice support or those with limited experience of the Care Quality Commission (CQC). As a result of the coronavirus pandemic, the CQC has for the most part paused its on-site inspection agenda. For now, this has been replaced by the Emergency Support Framework (ESF). The ESF is a phone call with your inspector, where they ask you up to 15 key questions about your service. These key questions can be followed by supplementary questions, and the call can last up to two hours. You’ll be contacted to arrange a convenient time for the actual ESF conversation. You will have time to prepare for the call. The CQC has said: n The ESF isn’t an inspection. n The summary record of the ESF conversation isn’t published. However, providers must remember: n You receive a summary record of the conversation in PDF format. n The conversation becomes a record that the CQC retain. n The ESF is an assessment of where you stand at the time of the call and how well you’ve managed the complications of the last few months. I don’t think providers need to be concerned about the call. But you must prepare for it. To help with your preparation, I have listed below questions you might be asked during your ESF call. I have compiled these questions
according to issues you’ve likely had to deal with in recent months. n How did you inform visitors that they couldn’t visit? n Have you kept in contact with CQC, your local authority, Public Health England, your GP, etc to ask for assistance or to keep them up to date? n Have relatives been kept fully informed during the period where they couldn’t enter the home? n Did you put signage up on the front door? n Did you communicate with staff as to what was happening, and what you were doing to help maintain their safety, and that of the residents? n Did you explain to residents what was happening? n Did you make sure that staff who were showing symptoms or were categorised as high-risk were self-isolating or shielding? n What processes did you have in place for staff entering and exiting the home e.g. hand sanitiser, hand-washing facilities, donning PPE, doffing PPE, etc. n Did you have signage around the home reminding staff they should wash their hands more frequently than normal? n Did you have sufficient quantities of PPE? If you didn’t, how did you resolve this? n Have any residents tested positive for coronavirus or shown symptoms? If so, how did you protect other residents from becoming infected? n How would you contain and manage an outbreak? n Did your domestic staff wipe down and disinfect parts of the home more frequently? How is this evidenced? n Did you have issues with medication at any point (e.g. short supply)? If you did, who did you contact for assistance? n If some staff were shielding or had been furloughed, did you ensure you had sufficient staff still working who could administer medication? n Did you have enough staff in place to ensure that your residents were safely cared for? n If you were short-staffed, how did you arrange cover? Agency staff? Bank staff? Existing staff
David Beattie, founder of Care Ideals.
worked additional shifts? Staff living at the home? n If using agency or bank staff, were they block-booked? Could you ensure they weren’t doing shifts in other homes? n When recruiting new staff did you maintain safe recruitment processes? n Have you still monitored complaints and safeguarding issues? n How have you ensured that staff maintained good practice? n Have you been able to continue with your normal governance and quality assurance systems? If not, what is the plan to rectify this? n Are all policies, contingency plans and action plans up to date with information relating to coronavirus? e.g. infection control policy, health and safety policy, business continuity plan, fire risk assessments, PEEP’s, etc. n Are separate coronavirus care plans ready to use, complete with risk assessments? n Do you have isolation care plans and risk assessments in place, or ready to use if needs be? n Do PEEP’s incorporate coronavirus status and how to move infected residents, in case of evacuation? n Are you monitoring the impact of the pandemic on the mental health of your staff? What are
you doing to ease pressures and anxiety? n Are staff aware of your whistleblowing policy and how to escalate concerns? I would suggest that you have someone with you during the call taking notes. Email the inspector after the call detailing your understanding of the call and list any actions. I would also recommend that providers put together a hardcopy file that evidences how you responded to issues created by the pandemic e.g. updated policies and procedures, invoices from PPE suppliers, letters to staff communicating about coronavirus, etc. At some point, CQC will likely return to on-site inspections. You can hand this file to the inspectors when they arrive. Please note the above list is a guide only and isn’t exhaustive. You must adapt the list according to your individual services e.g. some of the above won’t be relevant for domiciliary care providers. Don’t worry about the ESF. Prepare for it. n David Beattie is the founder of Care Ideals. Call 07763 070881, email david@careideals.com or visit www.careideals.com
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CARINGWEEKLY
Residents impressed with entries for Sensational Gardens competition
Ben Parkinson MBE cuts home’s ribbon BEN Parkinson MBE officially opened Liberty House in Doncaster by cutting the red ribbon alongside manager Kathleen George. Liberty House is the latest purposebuilt care home developed by residential provider Runwood Homes. The home consists of two floors of spacious bedroom suites and shared spaces for people over 65 to enjoy. Be agreed to cut the ribbon at the home to mark the official opening, with just a small number of the home’s team present in light of current restrictions. Kathleen said: “We’re grateful for Ben’s support to open our new home. Residents are settling in really well and enjoying the state-of-the-art facilities. “The home is really safe against Covid with regular testing carried out and the latest technologies in place. It’s luxurious too, and surpasses all local care home expectations. “We have a virtual tour on the
Runwood Homes website and we’re able to facilitate video show rounds too for anyone who might be considering life in a care home community.” Catering to those over the age of 65, including those living with dementia, the home comprises of a team of experienced and professional carers who are highly trained to both encourage independence, promote choice and offer a discreet, personalised care service around the clock. What’s more, the home benefits from its own wellbeing lead, responsible for activity and meaningful engagement. With capacity for 81 residents, those moving into Liberty House can expect to enjoy time in the various shared social spaces such as a bar, café, bistro style restaurant, salon, activity room and bespoke home cinema, plus two outdoor living areas, all of which encourage living life to the full.
THE winners of the Royal Star & Garter Sensational Gardens fundraising competition have been announced. Residents at the charity’s three care homes, who judged the entries, said they were wowed by the quality of the entries. Participants had been asked to enter photos or videos of their botanical efforts for judging by the residents, with a £50 garden centre voucher for each category winner up for grabs. All entries were anonymised before being shown to the residents for judging. Alison Ukleja triumphed in the ‘Favourite part of your outdoor space’ category with Julie’s Bench, named after her mother, who has been cared for at Surbiton for five years. She said: “I inherited my love of gardening from my Mum. Her garden used to look like a mini-Kew Gardens with palm trees. “My ‘favourite outdoor space entry’ is my Mum’s bench. It used to sit under a palm tree and she sat on it every day. When I sit on it I feel very close to her.” Alison also said she had donated her gardening vouchers to Royal Star & Garter: “I didn’t enter to win, I entered to take part and support the competition,” she added. “I’m very happy just to do that, and I’d rather give the vouchers back to the charity.”
Richard Bruce won ‘Happiest moment in your garden’ with his photo of nine-month-old Benjamin happily sitting in a pot. He said: “We were in the garden and Benjamin was being a little monkey, so I placed him in the plant pot for a few minutes. I’m really pleased to win. “We’ve just moved into a new home, so the vouchers will be spent on new plants for the garden.” The Sensational Gardens competition was launched in July following the increased interest in gardening following the Covid-19 lockdown.
Home plays fair after Covid cancellation of attraction Team climbs Pen y Fan to A COTTINGHAM care home brought in the carnival games, coconut shies and candy floss as it hosted its own version of Hull Fair. Magnolia House, a residential care home for up to 94 people,usually takes residents out to the annual event, which is one of Europe’s largest travelling funfairs. This year the fair has been cancelled due to Covid restrictions. Carers at the home wanted to ensure residents didn’t miss out on the fun and spectacle, so made plans to host their own fair at the home, including hook a duck, tin can alley, a traditional sweet stall, and decorating the lounge to give it a carnival atmosphere. Sarah Carter, activities coordinator at Magnolia House, said: “It’s important to us that the residents feel part of the local community and get to enjoy fun and stimulating activities. “Hull Fair is one of the highlights of our social calendar, and we were
raise funds for charity
hugely disappointed that it has had to be cancelled this year. “However, we came up with a plan to bring the fair to the residents and had a fantastic day of activities planned. “Although no one actually went on the helter skelter or the waltzers, there were plenty of fairgroundthemed games and treats.” Videos from previous years showing the rides were played in the background as residents enjoy the fun.
A TEAM from Sunrise of Cardiff walked up Pen y Fan to raise money for Age Connects Cardiff and The Vale. The team have so far raised more than £600 for the charity that supports older people who have little or no family support. The six team members who participated were Lis May, Carley Hunt, Virgil Frincu, Diane MacRacken, Hope Stevenson and Ashley Raymont. On the day, Pen y Fan was incredibly busy and the team had to queue for a photo at the top. They managed to complete the climb in under an hour and then enjoyed a bottle of fizz and a picnic at the top, taking in the wonderful views. Elizabeth May, director of community relations, said: “Sunrise
of Cardiff has a long history with Age Connects; they provide an independent advocacy service and they have been of invaluable help to so many of our residents over the years. “They have a team of hospital discharge support officers who assist patients and their families with finding the best next steps. “We work closely with marketing and partnerships manager Karen Steele to support fundraising events and to try and increase awareness of what the service offers. “As with so many charities, Age Connects has been so adversely affected by the impact of Covid-19 and so we thought we could play a part in raising some much-needed funds and to drive publicity for them.”
Roll of
HONOUR 2020 C A R I N G U K M AG A Z I N E
Have you nominated your lockdown hero? Nominate your lockdown hero who has gone over and above in these most testing of times in the Caring UK 2020 Roll of Honour. We want to hear from you if you know someone who has gone above and beyond in 2020 to make a difference and help their residents and colleagues get through these harrowing times. The Caring UK 2020 Roll of Honour will appear in our January 2021 issue. Send your nomination to events@scriptmedia.co.uk and we will be featuring some of your stories in Caring UK magazine, and our weekly Caring UK digital newsletter. Closing date for entries is Friday December 4.
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THE 2021
CARING
UK AWARDS Thursday 2nd December 2021,
THE ATHENA,LEICESTER We are extremely sad to bring you the news that we have taken the incredibly difficult decision to cancel this year’s Caring UK Awards. All nominations for this year’s awards will be carried over to next year – and nominees will have the opportunity to update their nominations should they wish to ahead of the closing date. Thank you for all your nominations and support and we look forward to celebrating your amazing feats in 2021. Thanks too to our sponsors for your continued loyalty and support.
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CARINGWEEKLY
Home crowned winners by a gardening legend GREENACRES in Holmfirth have been crowned the 2020 national winners of Ideal Carehomes’ Gardens in Bloom competition. The home was surprised with the result by a special video message from celebrity gardening personality Alan Titchmarsh. The competition, which is run throughout operator’s 21 homes, encourages both staff and residents to work together to embrace their love of the great outdoors by devising and implementing an exciting garden revamp. Alan, who is famous for presenting Ground Force and Love Your Garden, virtually announced the competition winners with a heart-warming video in which he described the winning garden as a ‘beautiful atmosphere to be in’. During the video he also congratulated Ashworth Grange care home in Dewsbury for scooping the national runner-up accolade with their seaside themed garden project which had fantastic involvement from the local community. He said: “I would like to congratulate all of you that took part in the contest, the amazing initiative brings together residents and staff doing what I love doing and do every day – which is gardening. “To grow your own plants and to create an atmosphere that is beautiful to be in is really important. Well done to everyone involved and keep growing.” The Greenacres team introduced a ‘Green-fingers At Greenacres’ themed garden masterpiece, which featured upcycled garden furniture to create a vegetable patch and herb garden, a resident-centred wall mural art
Resident Sheila Matthews helps to plant her favourite flowers in the homes raised flower beds. project, a wishing well, newly planted apple trees which once ripe will be placed outside in a basket for passersby to enjoy and even their own farm which houses sheep made from wire. The team had also been delighted to hear that many local school children have been eagerly waiting to see what fun and festive costumes their new scarecrows will be dressed in next, as the home plan on making a ‘festive scarecrow scene’ for everybody to enjoy throughout the year. However, it was the home’s ‘Secret Night Garden’ that really blew the judges away, as residents and staff created a tranquil seating area under a decorated pergola featuring climbing roses and waterfall fairy lights, providing the perfect hideaway to relax.
Residents of Connors House in Canterbury warmed up with a morning of autumnal baking. Even the cupcake cases were red and orange as the residents filled them with cake mixture and topped with buttercream icing and decorative fondant leaves, carefully cut with a cookie cutter. Home manager Christine Devlin said: “We do lots of baking and we like to keep it exciting and fresh for the residents, and so changing our bakes with the season works really well. We have several keen bakers here and they had great fun making the cupcakes and in particular, cutting the fondant shapes, which were a bit fiddly but looked great once finished.” n Residents Elsie Terry and Mervyn Matthias are pictured baking.
Colleagues awarded BEM FOUR colleagues from Bupa Care Services have been awarded the British Empire Medal in the Queen’s Birthday Honours List. They are amongst 450 people to make the list and were selected due to their efforts to keep residents safe and well during the pandemic. Traditionally announced to mark the Queen’s birthday in June, this year’s list was to recognise those that faced into the battle against Covid-19. BEM recipients will be presented with their medal by their Lord-Lieutenant at a local ceremony. They will also be invited to attend a Royal Garden Party. Joan Elliott, managing director
for Bupa Care Services, said: “This is a phenomenal achievement and I’m utterly delighted to see our colleagues awarded these honours. “The pandemic has been one of the biggest challenges the social care sector has faced, and all our teams stepped up to keep people safe and well. Ben, Emma-Karin, Adam and Arie are shining examples of this.” The four were Adam Tallis, general manager at The Kensington; Emma-Karin ‘EK’ Gerdin-Miosga, arts facilitator at Wingham Court; Arie Darbandi, resident experience manager at Arbrook House and Ben Domah, general manager at Hill House.
QCS and Autumna announce infection control partnership QUALITY Compliance Systems, a leading provider of content, guidance and technology for the health care sector, and Autumna, the largest directory of social care providers in the UK, with a focus on supporting self-funding families find care, have today announced a ground-breaking partnership, which will revolutionise care for service users. At the heart of the partnership is the S.A.F.E. initiative (Symptom Assessment For Everyone) and the S.A.F.E. badge, which helps care providers to demonstrate that their infection, prevention and control procedures go beyond current government guidelines. The collaborative alliance will enable worried self-funding families to benefit from the knowledge, experience and extensive reach of both organisations, allowing them to make better informed choices when choosing care homes for their loved ones. While QCS already supports over
Debbie Harris 100,000 users in their quest to secure a favourable CQC rating, this extra level of accreditation will provide an even greater level of visibility to concerned families. It will help care providers too by highlighting the outstanding IPC protocols already present within their services. QCS, which also provides nextgeneration technology solutions to the care sector, has already created and deployed a state-of-the-art visitor
Philippa Stevens contact tracing tool to more than 300 care homes, which Autumna has integrated into the S.A.F.E. initiative. As part of the partnership agreement, QCS will accelerate the development of leading-edge technology applications, and best practice content, which are both central to the S.A.F.E. framework. Philippa Stevens, QCS’ head of partnership and alliances, said: “We’re delighted to be working with Autumna.
“We share Autumna’s personcentred vision and tireless dedication to improving standards in the industry. “We believe that infection control policies and procedures should be outstanding in every care home. We hope that this unique partnership agreement makes that a reality for many more people.” Debbie Harris, Autumna’s managing director, added: “We are really excited about this joint-venture. Giving selffunding families the assurance that infection control procedures are paramount in a home’s thinking is so important. “Not only will this partnership provide them with much greater choice, it will shine a positive light on the outstanding compliance performance and world-class skillset of staff around infection control in thousands of care homes throughout the UK. “That can only be a good thing for families and their elderly relatives.”
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K
BOO
NOW
Ashford International Hotel, Kent TN24 8UX,
South
Tuesday 13th April 2021 Bournemouth Football Club BH7 7AF, Wednesday 14th April 2021
ate eleg gle d n i s s £25 gate dele two 0 4 £
h& Lunc ents shm refre ded inclu
Rookery Manor, Weston-super-Mare BS24 0JB Wednesday 7th July 2021 Riviera International Centre, Torquay TQ2 5LZ Thursday 8th July 2021 Colchester United Football Club CO4 5UP
& bag y d o ce Go ndan atte cate fi certi
Wednesday 17th November 2021 Kettering Conference Centre NN15 6PB Thursday 18th November 2021 Delegates will receive a CPD six hour attendance certificate at the end of the conference
Tel: 01226 734412 www.caringukconferences.co.uk Email: cr@scriptmedia.co.uk
BOOKING FORM
Pushing the boundaries of care excellence Single delegate rate £25 per person Two delegates £40
Event attending: South East
Ashford International Hotel, Kent TN24 8UX
Tuesday 13th April 2021
South
Bournemouth Football Club BH7 7AF
Wednesday 14th April 2021
Yorkshire
York Racecourse, York YO23 1EX
Tuesday 8th June 2021
North West
Village Hotel, Blackpool FY3 8LL
Wednesday 9th June 2021
South West
Rookery Manor, Weston-super-Mare BS24 0JB
Wednesday 7th July 2021
South West
Riviera International Centre, Torquay TQ2 5LZ
Thursday 8th July 2021
Scotland
Double Tree Cumbernauld, Glasgow G68 0EW
Thursday 26th August 2021
North East
Ramside Hall, Durham DH1 1TD
Wednesday 22nd September 2021
South East
Colchester United Football Club CO4 5UP
Wednesday 17th November 2021
Northamptonshire
Kettering Conference Centre NN15 6PB
Thursday 18th November 2021
Delegates attending (Please print in block capitals) Title
Name
Surname
Job Title
Booked By: Ms/Mr/Mrs/Dr................................................................... Position....................................................................................... Organisation......................................................................................................................................................................... Address................................................................................................................................................................................. ................................................................................................................................... Post code.......................................... Email......................................................................................................... Tel....................................................................... Please sign and date here to indicate you have read and accept the booking conditions: Signature............................................................. Date:..........................................
Payment Method
I enclose a cheque payable to Script Events.
Invoice me.
Phone for my credit/debit details.
BOOKING CONDITIONS
All places booked must be paid within 15 days of booking and before the conference unless otherwise agreed with Script Events. A telephone or fax booking must confirm when and how payment will be made A refund will be given, less £20 admin, fee for cancellations received more than 15 days prior to the conference. No refunds will be given with less than 15 days to the conference. However, delegate substitutes will be accepted to the day of the event at no extra cost. Where invoices are requested and agreed, payment must be received within 15 days from the invoice date. We understand and will exercise out statutory rights to claim interest and compensation for the debt recovery costs under the late payment legislation if we are not paid according to agreed credit terms. An interest rate of 8% above base rate will apply for late payment. Script Media Group is committed to protecting your personal data. By attending our events, we provide you with an opportunity to meet and engage with our exhibitors. Our events create business to business relationships and give access to relevant industry people, products and services. We share your business information with the exhibitors and speakers so that they can review the companies that have attended today’s event, we DO NOT share personal information without your consent.
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Caring UK Conferences, Script Media Group Ltd, 47 Church Street, Barnsley, South Yorkshire, S70 2AS Tel:01226 734412 Fax: 01226 734478
A valuable addition to the Caring UK family ‌ keeping you informed alongside the care sector’s Number One magazine
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Please send any stories and photos you may have to editor Dominic Musgrave at dm@scriptmedia.co.uk For advertising opportunities please call Bev Green on 01226 734288 or email bg@scriptmedia.co.uk or Tracy Stacey on 01226 734480 or email cuk3@scriptmedia.co.uk
For more information and to sign up
visit: www.caring-uk.co.uk
or email Megan Prince on circulation@scriptmedia.co.uk For all enquiries call 01226 734 779
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