Issue 68 04.08.21
The weekly online newsletter for the care sector
Animal-loving residents are delighted by Bow’s return RESIDENTS at a Wellington dementia care home have been delighted by the return of Bow the therapy dog, a firm favourite at Camelot House and Lodge where people have greatly missed his fortnightly visits. And six-year-old Bow, a schnauzer/poodle cross known as a schnoodle – is just as happy to be back with her old friends, according to owner Bev Stanley, a volunteer with Pets As Therapy. She said: “It was wonderful to receive the news from both Pets As Therapy and Camelot Care to say that as long as restrictions were adhered to, visits could recommence. “After we agreed a date I arrived to have my lateral flow test done before we could go into the care home to see everybody. “There was no doubt that Bow knew exactly where she was and had a very puzzled look on her face as to why she wasn’t getting out straight away, and in fact was horrified when I got back into the car, because she didn’t understand it was only to wait for my test result. “As soon as I got the all-clear we went in – and it was just so lovely to be back and seeing
everyone again. “It didn’t take long for Bow to get back into the routine of me gently lifting her paws up and placing them at the side of residents’ knees, making it easier for them to stroke her and say hello.” Richard Dempslake, activities co-ordinator at the home, added: “Bow is such a lovely gentle little dog and the residents really love her. “Bev had been bringing her to see us regularly since June 2018, so we’re thrilled to be able to welcome her and Bev back into Camelot House and Lodge once more. “Pets As Therapy was established because research shows that stroking or playing with an animal brings about an improved sense of wellbeing on many levels, which means Bow’s visits provide a real therapeutic boost for the people we support. “Expert opinion is that time spent with animals can genuinely benefit people’s physical health, with as little as five minutes a day petting or playing with a dog or cat leading to lowered blood pressure and better cardiovascular health.”
Admissions approach updated
Welcome back: resident Charlie Thompson was happy to be reunited with therapy dog Bow.
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THREE care homes within Guild Care have updated their admissions approach to prevent new residents from entering the home having to face a long period of self-isolation. In line with Government guidance, Caer Gwent, Linfield House and Haviland House, which are based in Worthing, have updated their approaches to allow new residents to undertake a PCR test 72-hours prior to admission. Depending on a negative test result, this means prospective residents will no longer be subject to the 14-day self-isolation period and will instead be free to enjoy the facilities on offer, in the home, they are entering. Chief executive officer Alex Brooks-Johnson said: “We are thrilled we have now updated our approach as these 72-hour PCR tests will enable us to continue to safely accept new admissions into our homes without the additional worry of needing to self-isolate. “We understand that these are still anxious times for many people and making the decision to put a loved one into a care home can be very difficult. “With our plentiful stock of PPE, continuous risk assessments, and the hard work of our incredible kind-hearted, professional care staff, we look forward to safely and securely welcoming new residents at our Guild Care homes.” The updates to the admissions approach follows the news that Linfield House was recently rated ‘Good’ after its most recent CQC inspection.
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Calls for help over recruitment crisis
Rainbow flag flies again at care home THE rainbow carpet was once again rolled out for the third annual Silver Pride event at Belong Crewe. This year, the dementia care specialist was joined virtually by local charities for its celebration of diversity, inclusivity and LGBT+ culture especially for the over 55s. Coinciding with global Pride Month festivities, residents and apartment tenants at the care village enjoyed a packed itinerary comprising the creation of personal rainbow sun catchers, learning about historic LGBT+ famous figures, sharing thoughts and life experiences, all before taking great pride in a group rendition of ‘Over the Rainbow’. Jess Butler, Belong Crewe’s experience coordinator, who led the event, said: “We had a fantastic time celebrating Silver Pride. The village has become well-known locally for the event and it was great to welcome, virtually, so many people.” Joining the colourful occasion was A Chichester care home resident celebrated her 101st birthday with a 101 Dalmatians-themed party. Dog-lover Kit Downing was the star of the show as Colten Care’s Wellington Grange enjoyed a black and white makeover for the occasion. Wearing a spotted blouse and dog-ear headband, Kit first of all welcomed daughter Ann Davis and granddaughter Emma Stokes for a private get-together in her room. The three were then invited to join staff and fellow residents in the home’s Market Cross sitting room for a surprise afternoon of canine-inspired fun. Amid bunting and 101 black and white paw print balloons, guests toasted Kit with glasses of bubbly and tucked into cake decorated Dalmatian-style with black spots and red collar. There was even a special guest appearance by Alfie, another resident’s dog, sporting a Dalmatian-designed coat over his fluffy white hair.
sexual health charity Body Positive North Wales and Cheshire and Silver Rainbows, the older people’s LGBT network in Cheshire, as well as sister care village, Belong Newcastle-underLyme. Working together, the aim was to educate and provide a safe space for everyone to feel comfortable with who they are. The celebrations form part of Belong’s wider approach to equality and promoting diversity, including specialist LGBT+ training for its colleagues. Jess added: “Many of our customers and older people in the community grew up in a time when homosexuality wasn’t legal in this country and so they may still find it difficult to express themselves, even in today’s society. “It’s important to us that everyone can be proud to be themselves and have fun together and we look forward to more celebrations in the future.”
CARE providers fear they may soon not have enough staff to care for the country’s oldest and most vulnerable as a recruitment crisis deepens. Provider organisation the Independent Care Group is calling for Government help as the number of people needing care continues to rise. Chair Mike Padgham said: “We are approaching crisis point where there simply won’t be enough people to go out and provide care to people at home and to those living in care and nursing homes. “Care providers are facing a daily battle to cover home calls and care home shifts and it can’t go on. “We need short-term measures to support care providers and of course a long-term plan to reform care and tackle the underlying causes of the long-standing staffing shortage.” Providers say an already dire staffing shortage – some 120,000 vacancies – has been exacerbated by Covid-19. Staff sickness and those isolating has been followed by a loss of staff to the sector due to plans to force all employees to have the vaccine. The end of freedom of movement after Brexit has also cut off a source of recruitment for the sector.
“All of this comes at a time when we know demand for care is rising and occupancy levels are recovering slowly after the pandemic,” Mike added. “It is a perfect storm of rising demand and falling supply and the people who are going to suffer are those vulnerable people who need the care. “We are getting good support here in North Yorkshire, from our local authority and the CCGs, but we need more to be done by Government to support the sector. “We know there are at least 1.5m people who cannot get the care they need and we should be addressing that. Instead, we are struggling to keep our heads above water. Without urgent help we are going to see care levels fall and more people going without.” The ICG has repeatedly called for reform and was furious after reported plans to begin it were delayed until the autumn. “We need the Government to set a date for reform and stick to it, otherwise this is going to go on and on and reform will never come,” Mike added.
Deborah Morris with her granddaughter Aprill
Deborah’s delight at seeing granddaughter’s wedding A BLAENAU Gwent care home resident who was unable to attend her granddaughter’s wedding in person got dressed up and watched the ceremony through Facebook messenger. Staff at Red Rose Care Home arranged for Deborah Morris, 63, to attend the nuptials virtually, after becoming accustomed to using modern technology to help residents keep in touch with their families through the likes of FaceTime, Zoom and WhatsApp and Deborah was able to see her granddaughter Aprill marry Kieron Prothero. Red Rose Care Home manager Kerrie Davies said: “We’d been informed that Deborah’s granddaughter Aprill was getting married and we spoke to
her daughter Julie to ask if we could do a call in to the wedding and it was arranged from there. We took Deborah to sit in a quieter room and she was able to watch the ceremony virtually; she was really happy that she was able to attend.” A few days later, Deborah’s granddaughter surprised her with a visit in her wedding dress, carrying a special gift – her bouquet. “We made special arrangements for her granddaughter to visit, including getting Aprill tested for Covid,” added Kerrie. “They were able to spend some time together after not seeing each other for more than a year. We didn’t tell Deborah she was coming in and it was a lovely surprise.”
CARINGWEEKLY
Staff champion careers in care as part of recruitment drive A GROUP of long-serving members of the Church Farm Care team has been championing careers in the sector as part of its latest recruitment drive. The group – which has more than 230 years’ experience working for Church Farm Care between them – has been sharing its experiences of working in care with the hope of encouraging more young people to consider a career in the sector. With the Covid-19 pandemic bringing the plight of care homes to the forefront of national attention, many younger people are considering pursuing a career in the care sector, with a recent report from The Work Foundation finding that one-in-four 16 to 25-year-olds are looking to pursue a career in care in the near future. As part of the drive, the group is recruiting for a number of roles across two of its four homes, Rusticus and Field House, with roles in both the care and kitchen sides of the team available. Janet Maiella, who has been a nurse at Church Farm Cotgrave since 1986, said: “In my 35 years with the team, there has never been a period as emotionally and physically challenging as the one we have navigated over the past 18 months. “This career has always been incredibly rewarding, but when you
see just how much of an impact it has had over that period, it makes you very proud. “The team here at Cotgrave and across Church Farm Care’s other three homes are always looking to grow so that we can provide our family members with the best possible environment. “Our model of care is all about us making those who live with us feel like they’re in their own home and that we are guests where they live, not staff. We want to bring in people that can help create that feel.” Working alongside Janet at Church Farm Cotgrave are several other team members with more than 20 years’ experience, including Anne Benke (kitchen staff), Anne King (domestic) and Lynne Cohen (laundry). The group of long-serving staff also includes Debbie Croucher from their Field House home, who has worked there as a cook for 32 years. Helen Walton, head of operations at Church Farm Care, said: “We are incredibly proud of all of our employees – they are absolutely crucial in making our family members feel at home. “They are at the heart of providing a service that exceeds expectations, so the ability to empathise and relate to others is a fundamental part of our staff culture and, in turn, the
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Janet Maiella recruitment process. “With this in mind, we pride ourselves on providing a career option for people who don’t necessarily have an outstanding
academic profile. For us, what is important is who a person is, their understanding and the ability to step into the world of our family members and make them feel safe.”
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Carbon neutral first for operator
St Catherines View residents Jill South and John Ormston get to work on Laura’s hair.
Hair today, gone tomorrow for team leader Laura ... RESIDENTS at a Winchester dementia care home went hands-on to help a team member lose her locks for two good causes. Laura Sheldrake, companionship team leader at Colten Care’s St Catherines View, turned her first haircut for nearly three years into a fundraising attempt for the charities Winchester Live at Home and Little Princess Trust. She was helped by residents Jill South and John Ormston who took hold of a ponytail each and, scissors at the ready, cut off nearly 18 inches of hair between them. Overseeing their efforts was qualified hairdresser and neighbour to the home, Lorraine Dring. After Jill and John had done the initial honours, Lorraine tidied up the loose ends. Laura said: “John was very enthusiastic and got stuck straight in but Jill took her time. She is a former
dressmaker, knows her way around a pair of scissors and understands that patience is key. “It was entertaining for the onlookers and we thank Lorraine for being on hand to add her expertise.” Winchester Live At Home is the main charity that residents and staff at St Catherines View have chosen to support this year. Its aim is to help older people living in their own homes to maintain independent living and well-being for as long as possible. As well as raising nearly £100 for the charities through sponsorship from friends, families, colleagues and community contacts, Laura is donating her lost locks to The Little Princess Trust. This is a national charity that provides free real hair wigs to children and young people who have lost their own hair because of cancer treatment and other medical conditions.
Resident Margaret Jackson
OAKLAND Care has been revealed as the first care home group in Britain to be certified as a carbon neutral business. The luxury provider, who operate six care homes in the South of England, received the certificate by Carbon Neutral Britain, the UK’s leading carbon offsetting organisation. Joanne Balmer, CEO of Oakland Care, said: “The climate crisis is a pressing issue that every sector should be taking steps to address, including the care home sector. In the UK, businesses alone account for over 85 per cent of the country’s total emissions, meaning that taking corporate action should be a key priority in our efforts to stop climate change. “We take responsibility for ensuring that our care homes are supporting efforts to mitigate global warming and are delighted to be the first care home group to have received this certification. “This certification builds upon our existing commitment to the environment which saw the group achieve Green Mark Level 1 status a few months ago. “Protecting the environment is a key part of our mission to create exceptional care homes where our residents can live, love and be loved. “We are now working towards Green Mark Level 2 accreditation and are looking forward to learning about how our support for brilliant carbon offsetting organisations around the world is playing a vital role in the global fight against climate change.” Carbon neutrality refers to the achievement of net-zero carbon dioxide emissions. This can be done by balancing emissions of carbon dioxide with its removal or alternatively by eliminating surplus emissions. To achieve the certification by Carbon Neutral Britain, Oakland
Oakland Care CEO Joanne Balmer Care was required to follow two core steps – first, to calculate their carbon emissions, then to take steps to offset their carbon footprint by backing projects which support carbon offsetting. After calculating their carbon footprint, Oakland Care is now supporting various projects around the world to offset their carbon emissions. This includes funding wind, solar, hydro and cook stove initiatives, all with a strong focus on providing lasting social and economic benefits in developing countries around the world. As a result of the high standards that govern the certification process, Oakland Care’s accreditation has been regulated by strict rules, using the international CER, VER and VCS Carbon Credit Standards. Carbon Neutral status is also awarded annually, meaning that Oakland Care will continue to regularly assess and offset their emissions, as required, in the years to come.
Capturing a Covid snapshot RESIDENTS at Belong Crewe care village have placed the final seal on their own memory box as a record of their experiences of the past 18 months. Featured inside the ‘Moment in Time’ box are testing kits, PPE, newspaper clippings and photographs, as are the personal
thoughts, stories and memories of residents, from throughout the pandemic, and messages of support from local children. Finally, a daffodils decoration used to wrap the box inspires hope over the next 12 months, with the box due to be reopened this time next year.
Eighty-four-year-old Beryl Hawkes enjoyed a cool birthday treat when her family sent an ice cream van to Edward Moore House. It was certainly a sweet birthday for Beryl, as her family treated staff and residents of the residential care home to an ice cream to celebrate her special day. A surprise visit from the ice cream van certainly brightened up a grey weekend and, although the sun wasn’t shining outside, spirits were lifted inside as everyone enjoyed tucking into a rather nostalgic and traditional 99. General manager Christine Hutchinson said: “It was very kind of Beryl’s family to think of us all on her birthday and treat us all to an ice cream.”
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Care group offers summer breaks for local residents ENCORE Care Homes is hosting summer short stays for older people to receive personalised respite care in Dorset and Hampshire. There are four care homes across Dorset and Hampshire providing residential, nursing and dementiadedicated care at Great Oaks in Bournemouth, Oakdale in Poole, Fairmile Grange in Christchurch and Hamble Heights in Fareham. Kim Butters, wellbeing manager at Fairmile Grange, said: “We have had quite a few residents who have really improved since they’ve come to our care home. “We had a gentleman who walked through the door and straight away said ‘This is where I want to be’. “We enabled him to keep his same routine as he had at home, apart from he had his meals prepared for him, and could benefit from the care we provide. “He still had his morning newspaper delivered at the time that he requested, and he still had his glass of wine with his meals.
“He lived happily here until he was 96 and he always said ‘I made the right decision and it was at the right time’, so that was lovely for us and his family to know.” The care home teams are offering flexible, temporary respite care when it is needed most, which may benefit older people following a hospital admission, or families who have arranged for a summer break and need reliable, tailored care for their loved one to cover this period from two to six weeks. It could also offer an older person the chance to try out living in a care home before they decide if full-time, residential care is the next step for them. Encore Care Homes is currently running a promotion for older people to stay for four weeks but only pay for three, enabling them the opportunity to try out the facilities, benefit from round-the-clock care and support, enjoy a range of homecooked meals, and participate in a host of organised on-site activities.
Home remembers lost friends A MEMORIAL event to remember residents lost during the pandemic took place at a Folkestone care home. Pelham House invited a small number of friends and family for a garden tea party, held on the same day as the first NHS, Social Care and Frontline Workers’ Day. The morning memorial service was led by local vicar Roger Smith, who read out eulogies to the 10 residents who had died suddenly during the pandemic. Stories were shared about them, photos displayed on easels and plaques bearing their names were hung in a special part of the memorial garden for people to see. Pelham House’s owner Roger Waluube and chairman John Harrington also took a moment to remember the residents and thank staff for the unwavering dedication to their job and the care of their residents. Roger said: “It’s important to
remember the people who we lost in such a sudden and shocking way. “The last year has been extremely challenging, and losing people we know as friends has been so very difficult. “The event was about stopping, remembering and honouring both the residents we lost but also our staff, who have faced unprecedented circumstances and excelled in putting their residents first.” The emotional service was disrupted briefly by seagulls swooping down to collect Forties-style biscuits, handmade by Pelham’s chef; from war time shortbread, ginger and ANZAC recipes. The morning service was followed by an afternoon BBQ and a celebration of the efforts of the care staff during the pandemic. Forties music played and a huge cake, made and gifted by local baker Philippa Grant from Friday Treats in nearby Hythe, was cut and enjoyed.
Happy anniversary: Fred and Monica Cobbett.
Home helps couple celebrate their 71st wedding anniversary A SURREY care home helped a couple celebrate their 71st wedding anniversary, arranging a vow renewal ceremony attended by their closest family and friends. Fred (96) and Monica Cobbett (92) originally tied the knot in Woking in 1950 when they were both in their twenties. The devoted couple has since gone on to have a child together. However, they have been living apart for the last three years, with Fred moving to CHD Living’s Kings Lodge care home in 2018. Staff wanted to help the couple make the most of this special day. They set about organising a vow renewal ceremony for the loved-up pair, who were separated by the Covid-19 pandemic last year. Shaleeza Hasham, head of hospitality and communications at CHD Living, said: “We couldn’t believe it when we heard that Fred and Monica were soon to celebrate their 71st wedding anniversary. Not many couples reach this milestone, and we are told they are still just as in love as the day they married. Their relationship inspires everyone who sees them together – from the care staff to other residents in the home.” Wanting to honour their love and perseverance, and with the blessing of their family, staff at Kings Lodge reached out to the local parish – St Mary’s Church in Byfleet – and were
able to secure Reverend John McCabe to perform the ceremony, which took place in the garden of the care home. Suitably dressed for the occasion, with Monica treated to hair and make-up upon arrival at the home, the bride and groom renewed their vows in front of their closest friends and family. Amongst the special (socially distanced) guests were the couple’s proud daughter, Sarah (who celebrated her 43rd wedding anniversary on the same day), and Monica’s sister, Sue North, who was a bridesmaid at their wedding. With flowers provided by the local florist, a cake made by a member of the local community, and guest seating provided by the local school, it was all hands on deck to make this a day for Fred and Monica to remember. Morrisons Weybridge also donated the cake and decorations as part of their Community Champion project. Following the ceremony, which saw Fred and Monica walk down the aisle to their favourite musical artist, Andre Rieu, the pair participated in a romantic post-vow-renewal wedding shoot, allowing them to update their wedding photos while preserving memories of the special day. Fred then surprised Monica with a heartfelt gift; homegrown flowers and a necklace with preserved roses inside.
Week of treats and pampering for Solihull care home staff CARE staff at Royal Star & Garter in Solihull have enjoyed a week of treats, pampering and a lot of TLC. They relaxed with neck and foot massages, mindfulness and tai chi, and enjoyed healthy smoothies and snacks. They also took part in a treasure hunt and put their detective skills to good use in an interactive murder mystery. These were just some of the events and activities, which took place during the Solihull home’s staff appreciation week. It concluded with
staff enjoying a Caribbean-themed party and buffet with residents. Several of the events took place in the evening, to ensure night staff did not miss out. Home manager Cheryl Harbourne said: “We did this to show our staff how much we appreciate them. After what has been an incredibly difficult time they deserve to be spoilt.” Royal Star & Garter’s homes in Surbiton and High Wycombe have also held well-being weeks for their staff.
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