Caring UK Weekly - Issue 48

Issue 48 17.03.21

FOR ALL YOUR INTERIOR NEEDS For further details contact Sarah Thompson: sarah@sommer-rose.com 07495 471038 • www.sommer-rose.com

The weekly online newsletter for the care sector

Home given accolade for commitment

THE team at New Care’s Bramhall Manor care centre in Stockport has received a special Making a Difference award from the local NHS Foundation Trust.

Personally delivered and presented by chief executive Karen James OBE as part of the Trust’s wider ‘Thank You February’ initiative, the certificate recognises the care home’s outstanding contribution and dedicated commitment during the Covid19 pandemic. She also gave them a selection of fresh fruit and cakes.

Karen said: “The New Care team has worked successfully in partnership with us to provide positive outcomes for hundreds of patients over the last 12 months.

“It has been an incredible partnership and one that we hope to continue to support the needs of those patients discharged from hospital who still require some transitional support prior to returning to their home.”

Bramhall Manor is one of only a handful of local healthcare organisations to receive the award. Upon opening in March last year, it was commissioned in its entirety by Stockport NHS Foundation Trust, which also

runs Stepping Hill Hospital, NHS Stockport CCG and Stockport Council as part of a joint Borough-wide plan to respond to the pandemic.

Over the last 12 months the team at the home has worked to help ease the pressure on the NHS in the locality by offering a solution to the shortfall of hospital beds by caring for those who are well enough to leave hospital but not quite able to care for themselves.

The partnership has been instrumental in helping the local NHS deal with the increase in hospital admissions, both as a result of the pandemic and also during the recent busy winter months.

Registered manager at Bramhall Manor, Sarah Lydon, added: “It was wonderful to receive the surprise visit from Karen and we are delighted to have been presented with a Make a Difference certificate.

“The situation with the pandemic has not always been easy, but we have worked hand-in-hand with Stockport NHS Foundation Trust to ensure the delivery of a seamless care service for many residents before they return to their own homes after a hospital stay and are pleased that the project has been successful.”

Operator’s ‘thank you’ message

A Dorset care home resident who suffered a major stroke affecting her mobility has begun a cycle challenge in aid of a hospice charity. Despite being unable to walk, Molly Tarrant is aiming to ride 100 miles on her static physiotherapy bike, the equivalent distance from her care home to London.

Ex-factory supervisor Molly has lived at Colten Care’s Bourne View home in Poole since just after her stroke more than two years ago. It left her with loss of movement in both her legs and her right arm. Since then, she has been carrying out daily exercises to rebuild her strength, regain muscle mass and help with overall rehabilitation. Molly is being coached on her bike ride by Bourne View Companionship Team members Paul Wookey and Brian Ramsey. Together they agreed to turn her daily exercise into a way of raising £1,000 for Poole-based charity Lewis-Manning Hospice Care.

SAINT Cecilia’s Care Group has unveiled its own thank you message to fellow care workers, the NHS and all keyworkers for their efforts in the fight against Covid-19.

Marking the first anniversary of the pandemic, across all of its five centres in Scarborough and Pickering, the care group has added a thank you message to its own signs.

It reads: ‘To the doctors, nurses, carers and all keyworkers we say a huge Thank You!’.

Managing director Mike Padgham said: “We wanted to say a huge thank you to our own staff and also to all our fellow care workers and all the NHS staff and other keyworkers for an amazing year of selfless, compassionate and outstanding hard work,” he said.

“All keyworkers in so many fields have put the care of others ahead of their own health and safety for a full year now and we owe them a debt of gratitude.

“This is our way of spreading that message of thanks to all those who have done so much for the community.”

The signs are clearly visible at Saint Cecilia’s Nursing Home on Filey Road, Saint Cecilia’s Care Home on Stepney Road, Normanby House on Belgrave Crescent and Saint Cecilia’s Day Care Centre at Eastway, Eastfield, all in Scarborough and at Alba Rose Care Home on Middleton Road, Pickering.

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CARINGWEEKLY

3

Home retains Good CQC rating across the board LARKHILL Hall in Liverpool has received ‘Good’ news following its latest inspection from the Care Quality Commission.

The inspection, which took place in early January, saw the care home retain its ‘Good’ rating after hitting the spot across all five key areas of care: safe, effective, caring, responsive and well-led.

Newly appointed home manager Aaron Flitcroft, who joined in early December with more than 13 years’ care sector experience, has already inspired the team with his passion for person-centred care and promoting independence.

He said: “It is a proud moment to receive this report and to maintain our ‘Good’ rating across the board.

“Having the seal of approval from the CQC is testament to the team, proving that all our hard work to constantly deliver the highest standards of care has paid off – a hugely positive start to the year.

“This result will provide a boost to the team at this time when they have given so much to their residents throughout the course of this global pandemic.”

During the visit, inspectors observed day to day life at the home and examined paperwork, policies and care plans.

They spoke to residents and

Home manager Aaron Flitcroft, resident David Threlkeld and the Larkhill team proudly display their latest CQC score. to build on its last ‘Good’ report family members, along with care from 2019. Inspectors also noted the workers and management to gather home’s commitment to infection a full picture prior to compiling control, PPE, testing and training, the complimentary report which concluded that Larkhill Hall staff, who with Larkhill scoring top marks across all infection prevention and control provide care for up to 66 residents, areas. promote a positive culture that is In direct response to the Covidopen, inclusive and empowering, 19 pandemic, Ideal Carehomes achieving positive outcomes for the successfully implemented a unique people who live at the home.

‘Ideal Fresh Living’ initiative which The constant theme running sees the care team being at the through the report was that residents forefront of infection control and and staff feel supported and happy hygiene policies. and that the home has continued

It was ‘eyes down’ for the residents at Moorgate Lodge in Rotherham as they attempted to win a full house during a game of bingo. They dusted off their dabbers as they took on two fat ladies and two little ducks to become ‘top of the shop’. Mecca Bingo contacted the home about providing residents with some remote entertainment. After dropping off dabbers and game cards in plenty of time for Covid-secure isolation, hosts from the bingo giant joined the residents via Zoom for an hour of lines, full houses and bingo.

CARINGWEEKLY

4

Advertiser’s announcement

Duplex has the answer to the challenges of floor cleaning DUPLEX advocate Tracey Kirkland, who is head housekeeper of a large care home in Surrey, recently said: “I work in a large care home where in recent years we introduced the Duplex machine to our range of cleaning appliances.

“We found the Duplex machine to be very user friendly and light enough to be suitable for all users, including the smaller built person, like myself.

“The cleaning power of the machine is incredible; I was sceptical when our company first introduced the Duplex but on first use I became a complete fan.

“The Duplex is not only easy to manoeuvre around but very quiet compared to the other cleaning machines I use.

“Also, there are no nasty chemicals used – it works by steaming – which is environmentally friendly, a very important factor with our residents in mind.

“You have only to watch the machine work to see how powerful it is on hard floor surfaces, it is amazing and I have used many machines but none clean and sanitize like the Duplex.

“The surface of the cleaned area is dry almost immediately which reduces the risk of slips and falls immensely.

“Not only does the Duplex clean hard floors, it also cleans carpets of urine, faeces and other spillages common in a

care home but again leaves the carpet with very little drying time required which is an asset in this environment.

“It is easy to set the machine up, light and easy to use with excellent results and again easy to clean afterwards.

“If we experience any problem with the Duplex a quick phone call is made and an engineer is on-site within four days latest.

“No problems or questions are too small or too large to ask.

“We have generally the same engineer if required so a good professional relationship has formed. If requested a query will be passed directly to our engineer who can advise and quite often sort issues out over the phone.

“Having said all that we have little experience of any issues and all maintenance of the machine is dealt with during our six monthly service visits.

“On first receiving the Duplex machine we were given a full installation and training session by a Duplex representative – all was explained clearly and we all were able to try the machine and ask all our questions which were answered in clear simple terminology.

“If you are thinking of purchasing a new machine for cleaning carpets and hard floors why not just book a demonstration before making a decision – you will be as pleasantly surprised as we were.”

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CARINGWEEKLY

7

Advertiser’s announcement

How safe are your ratings?

ABUSE of power and of the process of law is now common in our society, the norm even.

With delays of many months in bringing litigation by way of judicial review to a hearing in the courts, public bodies are growing increasingly blasé about any such challenge, and have become masters of the dark art of doing just enough to evade a hearing of such applications and the likely consequent public judgement. The Care Quality Commission is not merely no different from any other public body in this regard, it is a leader in the field.

In late 2013 CQC issued fixed penalty notices on a blanket basis without individual assessment to providers having a registered manager vacancy of six months or more. Not one of these was the outcome of an inspection.

They had dished out 570 such FPNs when my application for judicial review stopped the policy, preventing an estimated further 900 or so notices. In a letter to me dated December 16 2013 CE David Behan explained that, while they recognised the national shortage of suitable managers, they ‘had to do something’, and that the so-called “Registered managers project” was expected to be a catalyst for change.

A signed confession as to abuse of the process of law. Criminal penalties arise exclusively on an individual basis.

In early 2015 CQC started to apply the new Regulated Activities Regulations 2014 retrospectively. The regulations were actually in force from April 1 2015, but about 700 site inspections carried out before that date but not yet published were retrospectively stated to have been ‘judged’ against the new regulations, even including some carried out before the minister signed and published them in November 2014.

No signed confession needed here, just look at the front of the published inspection reports. The (unlawful) purpose was to avoid difficulties in prosecution of an ongoing breach if no warning notice had been issued under the old regulations prior to April 2015, under which it had been a necessary precursor.

CQC set a policy some time back of a blanket refusal to provide copies of inspection notes, behind a facade of allowing selective response to enquiry at their absolute discretion.

Providers are entitled to know the basis of a ‘case against them’ and the policy offends against the convention rights of providers under the justice system in this jurisdiction.

In April 2019 CQC set a limit on factual accuracy responses to inspection reports of 975 characters for each point made (a last-minute compromise on the 500-character limit of the sham consultation on it), requiring providers to use a new fac form that achieved that limit.

I served CQC with a Letter before Action by way of judicial review on June 12 2019. The fac response is the single final opportunity to challenge the accuracy and proportionality of a document that may be relied on in proceedings including criminal proceedings.

Arguments not made at the time (for whatever reason) may not be ‘raised’ in later appeal proceedings. Inspection reports are a component of the justice

system. CQC is part of the justice system and not the other way around, and has no authority to constrain the rights concerned. CQC withdrew the character limit on June 27 2019.

A core theme of the constraints placed on providers in recent years has been the relentless push towards elimination of the right of response and challenge to draft inspection reports.

In its, er, consultation on changes to the inspection regime CQC now proposes to reduce its use of site visits to conduct inspections. CQC is to “move away from using comprehensive, on-site inspection as the main way of updating ratings”. Predictable in 2021, although the last move away from site visits was abandoned after Winterbourne View.

CQC is marketing this change as “a less rigid approach that allows us to update ratings more often when we recognise changes in quality and to make our on-site inspections more targeted and flexible”.

The consultation document says: “We want to stop describing frequency of assessment in terms of ‘inspection’, and instead by how often we review quality and update ratings.”

The Care Quality Commission is in reality proposing to divorce ratings from (site) inspections. Why? Section 62 of the HSCA 2008 provides that where an inspection is carried out for the purposes of the Commission’s functions the Commission must prepare a report on the matters inspected, and without delay send a copy of the report to the registered person; and that the Commission must publish the (final) report. The explanatory notes to the Act make it very clear that this is intended to provide the opportunity for comment on the draft.

The Act does not explicitly provide that “inspections” must be done at site visits, but the explanatory notes to the Act make the intention clear beyond any argument that they should be: “In carrying out its functions, the Commission will engage with patients and service users and people involved in the provision of care and will also need to inspect relevant premises.”

Performance ratings are by regulations a “function” of the CQC. If CQC succeeds in divorcing ratings from inspections (or rather their definition of them as site visits), then there is no statutory provision requiring a draft report or the right of reply to the proposed ratings.

Game set and match on any right of reply to the findings and judgements of the overwhelming majority of inspections (or at least everyone else’s definition of them). It is no surprise that the consultation does not mention draft reports or right of reply in the new methodology.

Under settled CQC policy, ratings are the trigger for “special measures” up to and including cancellation of registration. What more needs to be said? This latest, and perhaps most serious, abuse of the rights of care providers by the Care Quality Commission must be stopped in its tracks. In the Courts if need be.

Email me at mail@hsc-prof.com to sign up for regular alerts and updates on coronavirus and the rest. Alternatively, visit my Facebook or Twitter pages at @ hsc_prof

Abby Wiseman (right) with nursing assistant Sarah Mccaffrey and their donation.

Care home staff and families support Plymouth Foodbank STAFF and families of residents at a dementia care home in St Budeaux have been coming together to collect items for Plymouth Foodbank.

Abby Wiseman, manager of Butterfly Lodge, was inspired to start the collection after seeing news stories about the difficulties some parents have been experiencing in feeding their families during lockdown.

She said: “Following the media coverage about the need for food boxes for school pupils, we decided to help out where we could.

“We collected, nappies, wipes, toothbrushes, and various cleaning products, as well as personal items,

some sweets and biscuits and other non-perishable goods.

“Everyone has been very generous and we are glad, in these challenging times, that we can pull together to support members of our community who are finding life particularly difficult at the moment.

Plymouth Foodbank is a community project which helps people in financial crisis by providing them with much-needed food and also a listening ear and useful advice.

It is part of a nationwide network of foodbanks, supported by The Trussell Trust, working to combat poverty and hunger across the UK.

8

June opening for innovative new home A LUXURY 78-bed Cheshire care home with its own authentic gastro pub and farmers market is set to open its doors in early June.

Priesty Fields, a state-of-the-art, purpose-built residential care home in Congleton, will offer prospective residents a space where they can maintain their independence and live fulfilling lives.

Nestled in a green residential area close to the market town’s centre, the home will include 78 spacious en-suite bedrooms, along with a gastro pub, farmers market, cinema, spa, salon, gym, library, private dining room, garden lounge and GP office.

Care director Rishi Sodha said: “We’re delighted to announce Priesty Fields will be opening its doors in early June, offering an outstanding environment that enables staff to provide outstanding care.

“Priesty Fields will be a place where people, no matter their age, can maintain their independence and live fulfilling lives amidst a backdrop

An aerial view of Priesty Fields that is currently under construction in Congleton. of innovative and comforting we’ve hit a few bumps in the road, surroundings. having been impacted by both Brexit “The building is being carefully and Covid-19, so we’re pleased that designed to incorporate our care our vision to offer an authentic, philosophy at Handsale; empowering engaging environment is back on staff, so they can offer the highest track and nearing completion. quality of person-centred care.

“Now we have a set timeline in “Since development started in 2019 place, we can start working on

specialist healthcare business agents

the exciting final phases of the development, which will incorporate the heritage of Congleton.”

The innovative physical structure of the building will be tailored to suit the specific needs of people requiring continuous care, with enticing communal areas that encourage independence and stimulate the senses being included in the design.

Priesty Fields’ holistic approach will take into account peoples’ physical, emotional, social, and spiritual wellbeing. Biophilic ‘living walls’ and natural wood, stone and glass features will help to enhance mental wellbeing, while its human-centric interior design provides an authentic and homely atmosphere.

The home will also be sustainable, being built with a heat recovery system and environmentally friendly lighting for low energy consumption.

Priesty Fields will become the ninth home of the Handsale care group, which runs eight residential and nursing care homes across England, Scotland and Wales.

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CARINGCOMMERCE

Homecare company brings building fully back to life A HOMECARE company has spent more than £250,000 to refurbish and bring fully back to life one of Kendal’s oldest buildings.

Westmorland Homecare has just opened its new central hub at 18 Highgate after a building project lasting around 17 months.

It will serve as offices for 16 administrative staff, a base for the company’s homecare assistants, a state-of-the-art training centre and somewhere people can easily visit to talk about the needs of members of their family.

And, when Covid-19 restrictions allow, it could also become a place for GPs and healthcare professionals to do Continuing Professional Development training.

One of the rooms has been fully furbished as a bedroom, complete with equipment such as standing aids and ceiling hoists.

Volunteers will act as elderly and frail clients so that new staff who have never done home care work before can learn how to look after people in a realistic environment before they are introduced to real clients.

“It has been a real pleasure bringing to life a 500-year-old building which will now support and help look after our team,” said Dr Chris Moss, one of the directors of Westmorland Homecare.

“We wanted to create a hub right in the heart of our community for finding out about health and social care and where people can be trained.”

Westmorland Homecare provides hundreds of hours of care each week to enable elderly and often frail people to live independently in their own home.

Care manager Bernadine Davies in the refurbished office space.

Dr Moss and Dr Joshua Macauley acquired 18 Highgate in 2017 when they set up the company.

During its long history the building has served as a coaching house for the adjacent Ye Olde Fleece Inn, has been run as a greengrocer by Webbs and as a Wimpy bar.

“We thought it was in an amazing location,” added Chris.

“It is a Grade Two Listed Building and has a story to tell – over the years it has been there to help people in various ways and that very much ties in with the underlying ethos of Westmorland Homecare.

“But it had been empty for six years and we had a vision to turn it into a really fantastic building,” Some initial work was carried out, but the company quickly outgrew the usable space available and so staff moved temporarily to

offices above Kendal Post Office while planning permission was sought to carry out extensive, but sensitive, refurbishments.

The company and its building contractor, Goodson Developments of Kendal, worked closely with conservation officers.

Some of the funding for the works came from a European Union grant through The Cumbria Fells and Dales LEADER project.

New staircases, windows and skylights were installed, ceiling heights raised on the first floor and a steel frame had to be built within the old building due to the structural integrity of the existing stonework.

“We effectively build a building within a building,” Chris added.

“We worked hard to preserve the original features, such as stonework, while ensuring the building met the latest thermal efficiency standards, which involved installing a new eco heating system and thick insulation.

“There is a beautiful interior design using Laura Ashley products. It does not feel like an office – from the moment you walk in it feels like a home and that ties in with our aim to look after and care for our clients and staff as best we can.

“We want our staff to feel relaxed and working and training in a lovely environment helps. We have made sure it is a very special place.”

The building, which stretches 80 metres back from its Highgate frontage, now contains office space, meeting and training rooms and the full bedroom used for teaching new members of staff about caring for clients.

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9

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CARINGWEEKLY

11

Advertiser’s announcement

CareDocs: offering unrivalled management system support AT CareDocs we like to think of our customers and colleagues as a family, because once you join us, we stay right beside you throughout your digital care management journey.

From setting you up with your equipment and software, to teaching you how to use it, the high standards we provide externally are very similar to our onboarding process internally.

We also love to celebrate achievements both big and small for all members of the CareDocs family, because recognising one another’s success encourages growth, motivation and better results.

Giving support is at the core of our values. After all, that’s why CareDocs was developed, to give you a helping hand in recording and managing care and creating top quality personcentred care plans.

But we’re much more than just a software company. We pride ourselves on providing a friendly first-class customer service to help you deliver the best possible care.

Whether you need help with the software, have a question about a feature or benefit, need to talk to us about your hardware or want one-onone or group training, we’re standing by to assist from our Bristol head office.

We understand the care sector doesn’t take a break, so we’re also proud to have a UK-based out-ofhours support team to cover evenings,

weekends and bank holidays. The best part is there’s no extra charge. No matter how many times you need to get in touch we won’t ask for a penny, because we believe supporting each other is invaluable.

You can take advantage of phone calls, emails, live screen sharing demonstrations, training videos and manuals, step-by-step guides, live webinars, and when safe, personal visits direct to your door, wherever you’re based in the country.

So we would like to celebrate free, unrivalled support for all our customers since 2008, helping care homes and nursing homes be the best they can be.

To find out if CareDocs is right for your business, please contact us today on 0330 055 2742 or email SalesGroup@caredocs.co.uk https://www.caredocs.co.uk/requestan-info-pack/?utm_source=caring%20 uk&utm_medium=display&utm_ campaign=caring%20uk%20-%20 electronic%20march%20210303&utm_ content=display%20ad

THE 2021

CARING

UK AWARDS

Laundry challenges are de-creased with Professional Ironing Board 100 launch THE professional division of Miele has announced the launch of its Professional PIB 100 steam ironing system.

Designed with ease and convenience at its core, the PIB 100 is the ideal ironing solution for timepoor hospitality or care businesses that require a quality laundry finish and a fast turnaround, without taking up too much time or resource.

Comprising the compact combination of iron, steam generator, and ironing table, the PIB 100 has been designed to master the challenges of commercial use.

With a capacity of 4.5 litres, it provides at least three hours of uninterrupted ironing before refill.

It features precise and efficient steam technology, producing a thin film of steam unique to Miele, to glide effortlessly over laundry. Its fourbar steam pressure and 100g per minute delivery leaves a crease-free finish on even the thickest of materials.

Now available directly from Miele or through professional approved partners, the PIB 100 was delivered to long-standing Miele customer, care group Anchor Hanover, for trial and feedback before the official launch.

Joanne Linley, head housekeeper at Anchor Hanover’s Oulton Manor site, manages the day-today cleaning, laundry and rotas, and uses the iron for residents’ clothing.

She said: “The PIB 100 is brilliant. It’s strong and sturdy while being incredibly light.

“Even the smaller features, like the clip to hold the wire out of the way, make it so easy to use. It’s miles better than the ironer we were using before and we get through the ironing so much quicker.

“Unlike our previous model, it doesn’t require a specific heat setting for the steam to work efficiently; with the PIB 100 the steam is powerful even on a low heat and the iron glides up and down garments very easily.”

The PIB 100’s large ComfortZone ironing table increases efficiency with less repositioning required, while its honeycomb soleplate makes it ideal for more delicate items such as resident/guest garments.

The light-weight unit is supplied on lownoise wheels, so not to disturb residents/guests, and can be folded or unfolded quickly in two simple movements thanks to its patented 1-2-Lift system.

The PIB 100 also features an integrated display, providing the user with machine status, descaling intervals and water levels.

Its automatic rinse function removes mineral residue for the steam generator, meaning only minimum maintenance is required from busy staff.

Enquiries: To find out more about the PIB 100, click here.

Thursday 2nd December 2021,

THE ATHENA, LEICESTER

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