Issue 99 16.03.22
The weekly online newsletter for the care sector
Home’s staff extend care to refugees STAFF at Millway House in Andover are showing that their care goes beyond the doors of their workplace as they provide vital donations to the Ukraine crisis. Wanting to help those caught up in the conflict in the East European country, care workers at the nurseled care home have been collecting contributions from friends and family since news of the war broke. And, having put together donation bags filled with supplies, these are now on the way to the Polish/ Ukrainan border, thanks to a lorry arranged by the Andover community. More than 1.7 million civilians have fled Ukraine because of the Russian invasion, according to the United Nations (UN), and hearing that Andover had a designated drop-off area for donations, staff at Millway House, were anxious to help. Home manager Claire Lousteau said: “Like everyone, we have been horrified to watch the crisis unfold in Ukraine, and really wanted to offer our support. “When we heard that the Polish community in Andover had arranged for a lorry to take donations to the refugee camps, we
didn’t think twice, and I’m extremely proud of everyone here who has taken the time to put together some essential supplies.” Wellbeing and activities coodinator Claire Godding dropped off the goods at Picket Twenty Community Centre in the town. She said: “We were overwhelmed with items handed over from staff, and I was even able to shop for some little extras with cash donated. “It was great to see all the collections coming from the community here and it’s been nice to feel that we are helping in some way.” Donation bags included baby food and formula, first aid supplies, toiletries, adult incontinence pads and, not forgetting the animals, some tasty pet treats. Millway House is part of Sears Healthcare and CEO Richard Adams said he was delighted to hear that nursing home staff have gone out of their way to help those in need. He added: “With care at the heart of what our staff at Millway House do every day, I am not surprised to hear that the team have been offering their support to Ukrainian refugees.”
Care operator gives £2,500 to charity
Three carers from The Hall care home in Thornton-Le-Dale are preparing to participate in a skydive to raise money for a Yorkshire-based dementia charity. The jump, which has been arranged by deputy manager Edna Harris, is set to take place on March 20 and the team are hoping to raise £500 for Dementia Forward. It will be Edna’s second parachuting experience, and the first time for everybody else. She said: “We care for many residents who live with some form of dementia, and we’ve seen how it affects them and their families. It’s heart-breaking. Of course, jumping 13,000 feet out of a moving aeroplane is pretty scary, but we’re up for the challenge.”
CARE South, a not-for-profit provider of residential and care at home services across the south of England, has selected NorDDiS as one of the beneficiaries of its Chairman’s 2020 Fund, awarding the charity with a grant of £2,500. NorDDiS is a unique charity shop run entirely by unpaid volunteers and serves the needs of disabled people living in North Dorset and the surrounding areas, so that they may lead more active and fulfilling lives. The charity sells new and second-hand goods, from ferrules and shoelaces to commodes and wheelchairs and aids for the home and car. Simon Bird, chief executive of Care South, said: “We are delighted to be able to support this fantastic local charity which is greatly appreciated by our team at Care South and Fern Brook Lodge in Gillingham. “NorDDiS provides invaluable help to those who need it and the work they do is so important. “We are very pleased to be able to support and help spread awareness of the charity.” The Chairman’s 2020 Fund was set up with the aim of supporting ‘Care South’s Friends’ and benefits the operator’s employees, volunteers and community groups who provide a service to the group’s care homes, care at home offices, clients or residents. Care South’s Fern Brook Lodge care home team, based in Gillingham, unanimously nominated the charity to be a 2022 beneficiary.
I N PA R T N E R S H I P W I T H
IT’S TIME TO GET INVOLVED IN THE CARING UK AWARDS 2022 NOMINATIONS NOW OPEN SPONSORSHIP PACKAGES AVAILABLE
THE ATHENA,LEICESTER Thursday 1st December 2022 Hosted by Emmerdale star Dean Andrews Congratulations on a fantastic event – we had a super time and it was wonderful to have the opportunity to share so many success stories across our industry. Well done to the Script team. We are absolutely thrilled to have won the Regional Care Home of the Year Midlands and Wales and are all still on a high. Thank you so much. Sarah Hammond, Rotherwood Group Firstly, I wanted to say a massive thank you to you guys on such a wonderful event! It was such an incredible way to finish off the year for us all and to be able to get together with everyone and celebrate was such a great feeling. You always pull off such an amazing night and this year was no exception so congratulations to you all. Alex Ball, Stow Healthcare Group Virgin Money was delighted once again to be headline sponsors of the Caring UK Awards. After such a difficult 18 months it was great to be able to get together and recognise the outstanding achievements from individuals and teams across the social care sector. Graham Harper, Virgin Money It was clear from the outset that the attendees were excited to be nominated and were using the ceremony as an opportunity for a night off and to have a glamourous end of year party. As a sponsor it was good to see our branding and our video on the big screen throughout the night and it was good to speak with existing customers and other industry professionals. It was a fun evening and I would highly recommend it for suppliers and nominees. Iain Corrigan, Cool Care
As a first time sponsor of the Caring UK Awards, being part of the event was very rewarding. As a specialist provider of outsourced neutral vendor recruitment solutions to the health and care sector, we firmly believe in celebrating the incredible work of organisations across the country, who deliver excellence every single day in challenging conditions. The event was well organised and thoroughly enjoyable – and the opportunity to present the award for the Best Initiative in Care made the occasion even more special. Congratulations once again to all the finalists and winners. Gill Hope, Geometric Results Inc
people after what has been a very challenging year for businesses in our sector. All the nominees were worthy of an award on the night, and it was truly inspiring to see so many people who, on a daily basis, provide care for the most vulnerable people in our society. It was a great experience to present the award to Roden Hall, winners of the Midlands & Wales Care Home of the year.. a really enjoyable event. Martin Jones, Fusion eCare Solutions
As long standing sponsors of the Caring UK Awards, we are immensely proud to support this major event that promotes social care provided throughout the UK. Sir Anthony Ullmann, Shackletons Ltd
We have been proud to support the Caring UK Awards 2021 in their efforts to honour and recognise excellence in the healthcare sector. We would again like to congratulate all nominees and winners and particularly the winner of the award we sponsored which was Scotland Care Home of the Year which was won by Abbey Court Care Home in Glasgow Gary Walton, Walton HPC
This was the first time Learning Curve Group have been involved with the awards, and we were very pleased to be able to sponsor the Commitment to Training and Development Award. The whole evening was an excellent celebration of the fantastic work that happens every day within the adult social care sector. The pandemic has placed an additional and unprecedented demand on care providers, so it was great to see care staff being recognised for their dedication and the levels of care they provide. Chris Grieveson, Learning Curve Group
As sponsors of the Caring UK Awards, N&C Phlexicare were delighted to attend the glittering awards ceremony. We offer our heartfelt congratulations to all the winners for their commitment to excellence, particularly in face of the arduous challenges of recent times. ‘ It was an amazing night, and we are honoured to have been a part of it. These awards are a wonderful celebration of the outstanding service offered by care professionals who go the extra mile to serve the vulnerable in our communities. David Forbes, Nicholls and Clarke Group
I wanted to support our industry through sponsorship at the recent Caring UK Awards. The event was a lovely evening, an opportunity to meet
www.caringukawards.co.uk or email tb@scriptmediagroup.co.uk
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CARINGWEEKLY
Group launches innovative new My Life strategy SIGNATURE Senior Lifestyle has launched its new dementia strategy. My Life Dementia Pathway is the luxury care provider’s five-year strategy and bids to create innovative, warm and welcoming dementia communities. Signature does so by providing a comprehensive, 360-focus on five key areas: n Information of My Life n Diagnosis & Assessing My Life n Supporting My Life n Living My Life n End of My Life Head of dementia Michele Saunders said: “Signature provides the best possible care for our dementia communities, to enhance familiarity, and build trusting relationships and gain knowledge of each resident “My Life underpins our approach and allows us to see the person living with dementia as an individual so we can make a difference to the lives of all our residents every day. “Recruiting team members who are passionate about supporting residents living with dementia is fundamental. “We see it as essential for all of our team members to gain an in-depth understanding of dementia to really deliver comprehensive personcentred care on a daily basis. “Achieving this requires constant energy, plenty of enthusiasm, and unwavering empathy and understanding. “We are committed to ensuring our dementia care remains industryleading and sets the standard for generations to come.” As part of the strategy, and exceeding the sector-standard approach, all Signature chefs are upskilled on the understanding of how dementia affects nutrition and hydration, learning to create appetising meals which takes into account all the senses. The finer detail of the furnishings has also been considered as part of this comprehensive strategy, including how Signature homes will utilise both bright and contrasting coloured furniture to enable residents to navigate around their environment with ease and promote safer mobility. Technology will also have a crucial role to play in further promote
Michele Saunders independence among residents, whilst also maintaining safety by installing state-of-the-art sound, movement and/or camera sensors in bedrooms, where required. Underlining its whole-home approach, the My Life strategy features a mandatory training programme for team members across all 36 of its care homes. Of Signature’s 2,000 residents, 30 per cent are currently being supported living in its dementia communities. All 3,500+ Signature colleagues will be embedding the My Life strategy, which also provides support to residents’ families and friends in informal social gatherings, events and individualised meetings. The training programme seeks to understand the perspective of a person living with dementia, through a practical immersion workshop to gain a first-hand understanding of the daily experiences of those living with dementia. In developing its strategy, Signature has consulted with Alzheimer’s Research UK and continues to do so ensuring it reflects the latest available guidance. Overall, the strategy highlights how Signature will develop exceptionally high quality and adapted environments that are conducive to living with dementia. It also helps to build socially fulfilling lifestyles, individually tailored to meet the needs of our residents to create a meaning and purpose to daily living.
A RYEDALE care home is celebrating after inspectors rated it “Good” across the board. The Alba Rose home in Pickering was inspected by the Care Quality Commission recently. And their inspectors declared the home as ‘Good’ in all five categories it inspects. Registered manager Tanya Wormald said: “We are absolutely delighted to have retained our ‘Good’ rating, particularly during what has been a really challenging two years for all care providers. This is a testament to the amazing staff we have and the
wonderful support we get from our lovely residents, their families and the local community. “The challenge for us now is to maintain and build upon the standard we have set ourselves and keep improving the care we offer here.” The CQC inspectors rated the home ‘Good’ overall after rating it as ‘Good’ across its five criteria, deciding that Alba Rose was safe, effective, caring, responsive and well-led. As part of its inspection, the CQC spoke to staff, residents, relatives and other partners and stakeholders.
The Nursery in Belong joins intergenerational research project
Home impresses CQC inspectors
THE Nursery in Belong Chester, a unique fully integrated nursery within a care village, will join a new UK research project exploring the benefits of bringing young children and older people together to enjoy shared learning experiences when it opens in the city centre later this year. Run by the nursery’s operator, national charity Ready Generations, The Born4Life project connects inspirational settings from across the UK with the support of researchers. Together they will explore how relationships between people of different ages promote health and wellbeing for everyone involved. It will focus on building meaningful relationships through creative activities and everyday experiences, such as gardening, storytelling, nature walks and cooking. Along with participating nurseries in Liverpool, Newcastle-upon-Tyne, Stirling and the Outer Hebrides, The Nursery in Belong Chester will serve as a setting for research by academics from the University of Stirling, the University of Northumbria and Liverpool John Moores University. This will involve researching how connection through a variety of sustained experiences improves selfconfidence, motivation and overall happiness for all participants whilst reducing any feelings of isolation and loneliness for older people. The team at Braywood Gardens in Nottingham has celebrated head of maintenance George Murray’s 20 years of service. They signed a card and brought him his favourite treats, including chocolate and peanut butter. The head chef at the home baked a cake and everyone popped party poppers to get the celebrations going. Customer relations manager Lydia Morris said: “It’s so great to be able to celebrate George. He is a huge part of the Braywood Gardens family – he knows this place like the back of his hand. He does more than just maintenance – all the residents and families know him, and he is a very valued member of the team.” George is Braywood Gardens’ longest standing staff member.
As designer of the project, Ready Generations founder Sue Egersdorff said: “We’re really excited about this unique opportunity to learn together across a number of pioneering settings and to share best practice as the project develops. “Intergenerational interactions have already been shown to have extensive benefits for the health, wellbeing and cognition of both young and old. The project is so important at this moment in time when relationships and connection have been incredibly difficult for many families.” A first for a care setting in the North West, the 25-place nursery in Belong Chester will provide a care and learning environment for children from birth to five years, six days a week. Village and nursery teams will work closely together to create a truly shared environment where children and older people can learn together and build an active, intentional and collaborative community that includes every generation. Belong’s chief operating officer Stacey McCann added: “This represents a reaffirmation of Belong’s commitment to intergenerational practice. “We’re looking forward to partnering with other providers as part of this innovative study and acting on the findings to enhance future best practice.”
Unlock the power of effective marketing for your care home Severe staffing shortages and falling incomes caused by the pandemic are pushing many providers to the brink of survival. Whether you are from a small independent home or a large organisation with a variety of brands, all homes and agencies have the same objective and are facing the same challenges. The best possible marketing campaign to make your business the most attractive to potential new staff and residents has never been more important, and this is where we can help. At Script we know care, backed up by more than 20 years of serving the industry through Caring UK magazine, as well as the highly successful Caring UK Awards that are now in their fifth year. Benefits of marketing to increase occupancy: • • • • •
Boosting brand awareness. Reputation management. Qualified lead generation. Improved conversion rates. Educate prospects and loved ones.
Benefits of marketing on recruitment: • • • • •
Greater reach. Stronger employer branding. Improved candidate quality. Maintaining staff pipelines. Acceleration of recruitment process.
With our knowledge and expertise of the industry, Care Solutions from Script is with you every step of the way and we can tailor a marketing package to save you time and to suit your needs and budget. Powerful Print
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• Social media post content writing • Copywriting • Blog / newsletter content writing
So what are you waiting for? It is vital that your care business stands out from the crowd to attract new residents and staff. Who better to help you do this than the team behind the country’s most successful B2B magazine for the industry. We’ll take away the hassle and provide professional marketing which will deliver results for your business. Based in Yorkshire, we have an award-winning team that prides itself on producing a range of top-quality work at competitive prices. To find out how we may be able to help your business, contact Dominic Musgrave today by calling 01226 734407 or email dm@scriptmedia.co.uk
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CARINGWEEKLY
Homes spread the love with random acts of kindness Build progressing well at £15m new care facility BUILD is progressing well on a new care facility in Cheshire. Altrincham-based development-led care home operator New Care started work on the state-of-the-art 66-bed care centre close to the centre of Lymm in April and is now half way through the build programme with practical completion on track for November. With the main structure and roof trusses in place, the next action is to commence installation of the windows and doors and also the internal mechanics and electricals with build continuing at pace over the next 10 months to ensure the home is ready to welcome its first residents before the end of the year. The new care facility is the latest for New Care, one of the UK’s fastest growing care home operators and part of the award-winning McGoff Group. When complete, it will cater for the aspiring needs of local residents providing the highest standards of person-centred care and an exceptional clinical offering, including residential, nursing and dementia care in a safe, stimulating and comfortable environment. Commissioning director at New Care, Dawn Collett, said: “We are making great progress in Lymm; the structure is in place, the roof trusses are in and in the next week or two, the roof coverings will go on. “Over the coming months the Residents of a dementia care home in Plymouth enjoyed the company of Dudley, a six-month old puppy who belongs to the home’s administrator. Su Fuller, who has worked at Butterfly Lodge for 19 years, says she was ‘more than confident’ that the residents– who are all living with dementia – would fall for the pup she adopted last November. Dudley is a Fraffie, which is a cross between a French bulldog and a Staffordshire bull terrier. Su said: “I knew our residents would love him so I brought him in for a trial visit and he loved being the centre of attention. Our activities co-ordinator Paul takes him round to see several of our residents who love to stroke and pet him, and he always says how Dudley makes them smile.” Dudley is pictured with resident Lucy Moore.
development will really take shape with the construction team working closely with our operational team to create an unrivalled care facility in which the highest standards of care can be provided for residents in the heart of a wonderful community where they would like to live. “We’re delighted to be bringing one of our award winning facilities to Lymm and look forward to opening before the end of the year.” Specifically designed to suit the plot, the care facility will be arranged over three floors. Ensuring a welcoming home-from-home environment, each of the well-appointed and restful bedrooms will feature a private en-suite wet room. There will also be several stylish communal lounges, elegant dining rooms and spa assisted bathrooms, as well as landscaped gardens. A number of advanced care services including acoustic monitoring and silent call bells have been incorporated into the build and the facility will benefit from a hair salon, nail bar and its own dedicated hospitality team providing hotel-style services that ensure continued quality of life and enjoyment for residents, including fine dining, concierge services and a busy and varied programme of activities and events. Principal contractor McGoff Construction (New Care’s sister company), is managing the build programme.
FROM makeovers and foot spas to gifts for children in hospital, Colten Care homes enjoyed giving and receiving random acts of kindness. The annual Random Acts of Kindness Week urges people to ‘make someone’s day’ with a kind gesture. Rose Arcellana, companion team leader at Kingfishers in Barton-onSea near New Milton, said: “We discovered the campaign at the start of the pandemic and have found it to be a lovely way to make an extra fuss of our residents while they have been apart for their families. “We really enjoy figuring out ways to make each other smile with lovely treats. “Our special and very popular ‘shop trolley’ was a result of one of our residents’ meetings and has been a great way of helping our residents access their favourite treats such as chocolates, biscuits and toiletries while they haven’t been able to go out to the shops.” The operator’s Woodpeckers home in Brockenhurst in the New Forest got ‘crafty’ for Random Acts of Kindness Week, with residents making flower festooned hearts and greeting cards which they filled with messages and handed out to staff, visitors and family members. The home also approached its local Tesco and Co-op supermarkets and florist Corbin’s for donations, so it could place small floral posies wrapped by the residents on benches throughout the village. At Abbotts Barton in Winchester residents and staff made up small care packages for children being treated in the city’s hospital, to cheer them up and let them know
Kingfishers resident Betty Kilford receives a makeover from senior care lead Fay Suenfa. they were thinking of them. And at Wellington Grange in Chichester residents enjoyed decorating jam jars, which they filled with tea light candles and placed on the doorsteps of their neighbours in the local community around the home. Abbey View in Sherborne also took its random acts of kindness ‘on the road’, using the home minibus to place small clay hearts with a kind message on them at different locations around the town. Notes attached also asked people finding them to take a photo of themselves with the hearts and email them back to the home, saying what the gift had meant to them. The home intends to make a special display of photographs they receive.
Staff open private salon for residents with launch party RESIDENTS at Preston House Nursing Home in Glenrothes, Fife had the surprise of a lifetime when staff opened Tranquillity, a private salon, with a special launch event for everyone in the home. The home’s own hair and beauty technicians welcomed residents to their new oasis with tea, coffee and treats, as the salon’s first customers took their seats for a thorough pampering. Residents left with their nails sparkling and hair freshly set, specially made up for a glamorous evening meal. Previously a dusty storeroom, the home’s staff members gave the space a grand makeover of its own. A fresh coat of paint and new furniture has created an inviting, relaxing space where residents can meet their friends and treat themselves to hair and nail appointments. Manager Tracy Sayle said: “Who doesn’t love being pampered? We know how special our residents feel after spending time with our
Residents Christine Mitchell and Irene Johnston with lifestyle coordinator Donna Dunsire. hairdresser or nail technician. “Although we have a number of spaces where they socialise with their friends in the home, we know they enjoy a treat like this now and again, so creating a salon was the best possible use of the space for them.”
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CARINGWEEKLY
Day of remembrance and reflection event now available to book
SOCIAL Care Day of Remembrance and Reflection is taking place tomorrow (March 17) with a dedicated virtual event taking place on the day. A booking link is now available to virtually attend this special event on the day. Social Care Day of Remembrance and Reflection is being held by 21 organisations to pay tribute to the work of the people working across adult social care during the past two years of the pandemic and beyond. It will also remember those social care colleagues lost to Covid-19. An estimated 969 social care workers lost their lives to Covid-19 between March 2020 and September 2021. A special event is set to be held in London on the day and will be streamed live for a virtual audience. A booking link is now available to register to join the event virtually and to express interest in attending in-person, though in-person capacity is limited. The event will be an important part of Social Care Day of Remembrance and Reflection, allowing a space for people across social care to come together and share their experiences and reflections. Speakers will include Oonagh Smyth, CEO of Skills for Care, Gillian Keegan, minister of state for care, as well as others working across the social care sector. A poem dedicated to the social care workforce has been specially written to be read at the event, and there will also be a screening of an exclusive film sharing stories from people working across care about how the
Island provider is outstanding Oonagh Smyth pandemic impacted them. As well as joining the event, there are many other ways to take part in Social Care Day of Remembrance and Reflection. A virtual memorial wall and tribute wall has been created where messages of thanks and recognition can be dedicated to people working in social care, whether it’s a colleague, a friend, or someone who supported you. You can also pay tribute to anyone lost. Organisations and individuals are also being encouraged to get involved in their own way on the day – that could be by planting a tree, hosting a coffee morning or creating a flower display. Events and activities taking place on the day, as well as tributes, can be shared on social media using #RememberSocialCare
Edna graduates as a nursing associate ANOTHER one of Sanctuary Care’s nursing associate apprentices has graduated after completing her twoyear programme. Edna Ankrah has been doing work experience, supported by the nurses at Riverlee Residential and Nursing Home in Greenwich, while studying at the University of Greenwich. The now fully-fledged nursing associate at Riverlee said: “I was determined to do this – I knew from the word go this was for me and I’m very, very proud of myself. “I believed in myself, and I had a lot of support from Sanctuary Care’s learning and development team, Riverlee and the university.” For Edna, a huge benefit was that the nursing associate apprenticeship programme is fully funded for her, and she could continue to earn an income working at Riverlee, alongside her studies. It gives staff the opportunity to gain nationally recognised qualifications which enhance their careers, while continuing to work in homes, gaining valuable hands-on work experience
Edna Ankrah shadowing nurses. Edna joins four other graduates to date – Zainab Mwebe Pennin from Ashgreen House Residential and Nursing Home in London and Tabby Bray, Charlie Moore and Jane Cabaya from Greenslades Nursing Home in Exeter and Furzehatt Residential and Nursing Home in Plymouth.
HOME Instead Isle of Wight is delighted to have received an overall Outstanding rating by the Care Quality Commission during its first comprehensive inspection since opening in 2019. Caregivers at the home care company were described in the report as ‘wonderful’ and ‘extremely kind’ by clients and their families. The CQC praised the company’s care and management teams based on feedback from clients, their families or representatives and external health professionals. Dee Oswald, owner of Home Instead Isle of Wight, said: “To achieve an Outstanding rating is an absolute honour. “Our caregivers and office team have been delivering a high-quality service since pre-pandemic but also maintained those standards for our wonderful clients throughout Covid. “It is important to us to treat our caregivers as the social care professionals they are and with this in mind, we are thankful to have a low turnover of staff, ensuring our clients have familiar faces but also our caregivers are happy and content within their roles.” The report highlighted how there was a strong, visible person-centred culture and described how going the extra mile is part of everyday service and not a rare favour. Feedback from people using the service was that they saw a small group of regular staff which they appreciated. People supported by the service felt truly respected and valued as A shop selling all the essentials is already a huge hit with residents at Claridge Place in Solihull. Senior general manager James Morris came up with the idea for the shop at one of the residents’ weekly meetings. Selling toiletries, snacks, sweets, and a variety of drinks, it is open between 11am and 12pm every day and is managed by resident Joan Young. The team is now waiting for an oldfashioned till to arrive and some new shop signage too. James said: “I am delighted that our very own shop has turned out so well. The residents express their wishes in our resident meetings, and it is one of my top priorities to ensure that residents can feel like their suggestions are always taken into serious consideration.”
individuals whilst being empowered to be partners in their care by an exceptional and distinctive service, the report went on to add. Home Instead Isle of Wight’s management team were also recognised for outstanding support. Also recognised within the report was Home Instead Isle of Wight’s mission of ‘To Us It’s Personal’ and commitment to not only its clients but also the local community through its annual ‘Be a Santa to a Senior’ campaign. This emphasised their commitment to providing outstanding support for ageing adults who choose to live in their own homes. Registered manager Abigail Wheeler said: “To achieve good during a routine inspection from CQC would be highly regarded during the last two years. “However, for our care and office team to achieve Outstanding with such wonderful feedback shares our true commitment to providing an outstanding care service. “We are looking forward to continuing to provide a high-quality service to Island residents who choose to remain in the comfort of their own home, providing a different type of social care service – focusing on companionship led care, in whichever way is required by our clients.” Home Instead Isle of Wight provides tailored support to clients, from companionship and home help services through to personal hygiene support, dementia care and complex care services within their own home.
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