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June 2013

incorporating

no.205 • £4.75

The Number One magazine for the care sector

New website gives people home advice

By Dominic Musgrave

INFORMATION to help people choose, compare and comment on residential care homes and home care services is now available on NHS Choices. Launched by care and support minister Norman Lamb, the new care profiles help people to search and compare residential care homes and home care services and make confident choices about registered care for themselves or family members. The profiles bring together information from a variety of sources, including: I Official information from the CQC inspection reports on care services. I Information from care providers on the specialist services and facilities they offer, with details of staff and other useful information such as sample menus, photos of rooms and gardens. I Comments from the public, service users, residents and their families on their own experiences of the care provider, including links to other comment sites. I From next month, the ability for the public to give services star ratings. I Official Ofsted-style rating for

care services, when they are introduced. Norman said: “A fully open, transparent and comprehensive service like this will leave bad care nowhere to hide. This means better standards and quality of care across the board. “By reading about the experiences of others, people can make confident choices about their care and help providers know where to make improvements, if needed.” Over the coming months, care homes and other registered care and support services will be able to add details on how they perform against specific standards such as number of falls, bed sores, medication management and training of staff, as well as missed and on-time visits for homecare. St Cecilia’s care home in Scarborough is one of the first services showcased on the new site. Owner Mike Padgham, who has played a key role in its development, said: “This is an extremely important new initiative for people needing care and we are delighted to be among the first to get our home’s services and facilities featured on it. “I do think putting information like this at the fingertips of people choosing care is vital.”

Speakers unveiled for care events

Liverpool and England captain Steven Gerrard officially launched the start of the construction phase of a new extra care complex in Huyton. The £14.4m project is being developed by Bullock in partnership with Knowsley Housing Trust, part of the First Ark Group, and Knowsley Council. The development will provide 101 one and two bedroom apartments for over 55s needing additional support to live independently. The scheme will also provide an additional 21 properties available to older people for shared ownership.

THE line-up of speakers is almost complete for Script Events’ next two care conferences to be held in July. The Quality in Care themed days, which take place on July 17 at the Park Inn Hotel, Southend and July 18 at Basingstoke Country Hotel, are a must for all care home operators/ managers. Confirmed speakers include NCA and ECCA chief executives Sheila Scott and professor Martin Green, as well as Karen Oliver from the National Association of Care Catering. Fitness manager Tara Hammett will also discuss ‘Fitness and activities for residents’. Healthcare editor Dominic Musgrave said: “Quality is a key word for all care managers and operators, and providing this on a budget when fees paid by main local authorities is constantly been cut, is getting increasingly tougher.” I For details of how to book your place turn to page 16.


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Home’s 50th birthday hits right note with the Mayor By Dominic Musgrave A SHEFFIELD nursing home gave a nod to some of the most famous performances in the city in the 1960s when its 50th birthday celebrations got underway with a visit from Lord Mayor Councillor John Campbell. Broomgrove first opened its doors just days after arguably the most famous performance the Beatles ever made in the city – the sold out gig they played at the Azena Ballroom in Gleadless in the spring of 1963. The home teamed up with celebrated Sheffield artist, 91-year-old Colin Duffield, who originally designed the poster for the show by the Fab Four and other renowned gigs in the era. Some of Colin's most celebrated artwork was on display at a party to mark the start of the home's anniversary celebrations which was attended by the mayor. Manager Jill Wall said: “It's amazing to think we've been at the heart of the Sheffield community for five decades and we thought such a landmark anniversary needed marking in a special way. “Broomgrove is in the healthiest position we've been in for many years. We finished a major refurbishment programme last year and demand for our beds is at one of the highest levels I’ve ever known.

www.caring-uk.co.uk Advertising Sales and Marketing Director: Tony Barry Tel: 01226 734605 Email: tb@scriptmedia.co.uk Group Sales Manager: Bev Green Tel: 01226 734333 Email: bg@scriptmedia.co.uk Assistant Sales Manager: Mandy Edwards Tel: 01226 734692 Email: mandye@caring-uk.co.uk Fax: 01226 734477

Publishers Script Media. 47 Church Street, Barnsley, South Yorkshire S70 2AS. Email: info@caring-uk.co.uk

Editorial Group Editor: Judith Halkerston Tel: 01226 734639 jh@scriptmedia.co.uk Healthcare Editor: Dominic Musgrave Tel: 01226 734407 dm@scriptmedia.co.uk Reporter: Christina Eccles Tel: 01226 734463

Broomgrove Nursing Home sister Hazel Wright (left) and manager Jill Wall with two of Colin Duffield's famous posters. “Over the years Broomgrove has provided high quality care and support for thousands of people. We are very proud of our distinguished history and look forward to delivering care and supporting the local community for the next 50 years.” A special Broomgrove Nursing Home anniversary copy of Neil Anderson's

‘Dirty Stop Out's Guide to 1960s Sheffield’ has also been produced. Sheffield City Hall, Sheffield Arena, Nonna's, Mitchell's Wines and Pesto at the Waggon & Horses all donated prizes for the anniversary raffle to raise money for the home, which is the only one in the area with charitable status. Every surplus penny is ploughed back into the home.

Studio Manager: Stewart Holt Tel: 01226 734414 Database enquiries to: 01226 734695 E-mail: circulation@ scriptmedia.co.uk Whilst every effort is made to ensure the accuracy of all content, the publishers do not accept liability for error, printed or otherwise, that may occur. You can now follow us on Twitter at caringuk


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Employees gear up for 100km ride A TEAM of employees, supporters and suppliers of Mission Care is preparing to join hundreds of cyclists as they complete the 100km Nightrider Challenge around the sights of London next month. The Christian charity provides nursing and residential care to more than 200 residents across its five homes. The team will set off on the moonlit ride to help raise funds to purchase special sensory equipment, which will include bubble sensory lamps, fibre optic lights and football reminiscence albums, which will benefit the daily lives of the residents who are living with dementia at Homefield Nursing Home, Bickley, Greenhill Nursing Home, Bromley and Willett House Nursing Home, Chislehurst. Business support director Nathan Brown, who is also taking part in the ride, said: “It is a privilege to serve our residents in so many ways, and encouraging to have the support not just from Mission Care staff, but our supporters and suppliers as we embark on the ride with the lives of our residents in mind.”

Homecare company helps launch social care channel A TELEVISION programme featuring Home Instead Senior Care was premiered at Naidex National as part of ITN Productions’ Healthcare News channel. The film is the result of a partnership between Naidex and ITN who are working together to launch a new social care news stream, specifically designed for industry professionals, on their Healthcare News channel. Filmed on location in the North West with two Home Instead clients and their caregivers, the film, introduced by Natasha Kaplinsky, shows the firm’s approach to care of the elderly. It also features CEO Trevor Brocklebank describing how and why he came to launch the business, as well as Karen Loughnane, head of quality standards, who talks about the need to attract more people to the role of caring as our population ages. Trevor said: “The clients shown in the film both have dementia, albeit at different stages. What the film demonstrates is that people with the later stages of the disease have a choice. “If they wish to remain at home rather than go in to a care home, then with specialist care provided by trained caregivers they can safely remain in their own homes, living independently as long as possible.

Natasha Kaplinsky presenting ITN Productions’ Healthcare News channel. “It is particularly heartening to see the strong and lasting relationships that develop between our clients and their caregivers. This is due to our commitment to continuity of care and the fact that we match clients and caregivers based on personality and interests and offer full training and development of our staff.” Home Instead was approached by ITN Productions to feature on the

Healthcare News channel, having been identified by the channel’s production team as a ‘care provider of the future’. As well as being launched at Naidex the new social care film is being sent to all NHS CEOs, clinical commissioning directors and local authority directors of adult services. ITN Productions will also distribute the film to wider media.


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Award for gardening project A KEW care home’s arts and education activity has scooped a City of London Growing Localities awards. The ‘Growing Together gardening group’ at Central & Cecil’s was the winner in the ‘naturethemed arts and crafts’ category, which offers funding for London-based projects that improve local communities and, in particular, the lives of vulnerable people. During the project a group of residents worked together on several gardening activities, including making Christmas wreaths and decorations, flower arranging, garden related story telling and poems, and making homes for insects and birds. Central & Cecil’s arts and education coordinator Alison Teader said: “Everyone involved in ‘Growing Together’ has a real sense of pride and achievement in the work they created during the project, and to be recognised in this way only enhances this wonderful feeling.” The group was awarded £1,000, which it will use to further develop gardening-related activities for the residents.

The Belong Garden ‘A Sense of Place’ as envisaged by designer Carolyn Hardern

Village to get show-stopping garden By Dominic Musgrave THE gardens for a new state-of-theart care village in Warrington, which is currently under construction, are being prepared by award winning designer Carolyn Hardern. The Belong Garden – ‘A Sense of Place’ has been confirmed as one of the show gardens for this year’s Tatton Flower Show and will be the first opportunity for local people to see the outdoor space being created before it is relocated to the Belong Village next summer. The garden’s design is inspired by

research into creating outdoor spaces that provide a therapeutic environment for people living with dementia. It provides sensory experience through smells, sounds and colour; meaningful activity through raised beds, bird boxes and other wildlife; and opportunities for reminiscence, inspired by a garden wall carrying vintage art posters. The garden also features a figure-of-eight path to eliminate dead ends that can lead to stress and confusion. Belong’s operations director Tracy Paine said: “We are delighted that Belong Warrington customers will be

able to experience the benefits of the latest dementia research, and I can’t imagine a better place to launch The Belong Garden than at the RHS Flower Show. “Carolyn has won silver and bronze prizes for her exhibitions at the Tatton show before, but this year with Belong she’s aiming for gold.” When Belong Warrington opens to the public in 2014 it will provide a range of facilities for the local community, as well as specialist nursing and dementia care in private households and 18 independent living apartments for older people.


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Band member Vera Welch, a resident at Silk Court Care Home in Bethnal Green, who features on the track.

Residents aim to top charts with charity single By Dominic Musgrave SINGERS and musicians living in Anchor care homes and retirement housing properties across England are celebrating the release of their unique charity single, raising money to combat loneliness. The Anchor Community Band’s “See Yourself” was inspired by comments from older people from across England, Scotland and Wales and was recorded by more than 350 people. The track is available as a CD on Amazon.co.uk and as a download on iTunes. Band members include trumpet player David Speedy, 70, and wife Denise, 69, who live at Anchor’s Martham Court in Harpenden. They have been married for 49 years and used to perform on the hotel and club circuit together in the Midlands. Denise, a grandmother-of-four, said: “I first started singing at the age of ten in school and then joined a church choir. Music is everything to me. You can turn off and become a different person; music just takes over. We feel very proud that we have contributed to a record which will hopefully raise lots of money for a worthwhile charity. We’re aiming to get into the top 40.” All profits from sales of the Anchor

Community Band single will be donated to Contact the Elderly. The national charity combats loneliness and social isolation among older people by organising monthly afternoon tea parties for small groups of people aged 75+ who live alone. It also supports volunteer hosts and drivers within their local community, offering a regular and vital friendship link. Legal & General has funded the production costs of the single, so all income from sales, up to £15,000, will go to Contact the Elderly. In addition, all profit from the sales will be donated to the charity. Band musical director Carl Martin said: “Rehearsing for this song over seven weeks with lots of older people living in Anchor properties has been such an amazing experience. “It’s a really powerful song because the words are telling younger people that older generations are exactly the same as them, with just a bit more life experience. It’s now time to go out and buy the song to raise money for a fantastic cause and help us get into the charts.” Anchor’s flagship and award winning care home, West Hall in West Byfleet, Surrey will host a national launch event, where the single will be officially released, on June 3.

New chair for care regulator PAUL Edie has been appointed by Scottish Ministers to chair the board of the Care Inspectorate, the body charged with regulating and inspecting care services and social work across Scotland. Paul will also sit on the boards of the Scottish Social Services Council and Healthcare Improvement Scotland. He succeeds Professor Frank Clark CBE, who has retired.

Paul said: “I am delighted to take up post and am looking forward to playing my part in improving care in Scotland. “While there are many excellent examples of good practice across the country, where there are weaknesses we must not hesitate to act. Every person is entitled to a quality of care that reflects their needs and promotes their rights.”


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Undetected heart failure a major problem in care homes, claims research

Residents at Sanctuary Care homes across the country benefited from a donation of books as part of the annual reading initiative World Book Night. The event is a celebration of reading which sees passionate volunteers gift specially chosen books in their communities, in the hope of encouraging individuals to read more. Copies of the critically acclaimed ‘The No. 1 Ladies’ Detective Agency’ were donated to Greenslades in Exeter, Hawthorn Green in London, Riverlee in London, The Rosary in Bridgwater, Cranham in Worcester, Breme in Bromsgrove and Regent in Worcester. Regent Care Home activities leader Bridie Gray is pictured with Margaret Coleman.

Homes urged to join open day A GROUP of care providers and associations have announced plans for a national care home open day to be held on June 21. The idea behind the day is to encourage communities to go into their local care homes and connect with the residents. It is hoped that as many care

homes as possible will join the event, which is open to any care home in the UK. Homes are encouraged to put on any activities they think will attract their local community into their home to dispel some of the myths about residential care and show people what services are available.

ONE in five elderly people living in care homes may be living with undiagnosed heart failure, it has been claimed. The researchers, led by Durham University, diagnosed heart failure in almost a quarter of the residents within the Heart Failure in Care Homes study, with the vast majority of these cases previously undiagnosed. It also found that three-quarters of previously recorded cases of heart failure were misdiagnosed. The researchers say the study of 399 residents aged 65-100 in 33 UK care facilities suggests heart failure, and the accurate diagnosis of it, is a much bigger problem in care homes than previously believed with people’s quality of life severely affected. Lead author, Dr Helen Hancock from the School of Medicine, Pharmacy and Health at Durham University, said the findings challenge the current focus on diagnosis and treatment of undifferentiated heart failure amongst elderly people in care homes. She added: “The lack of an accurate diagnosis of heart failure means people do not receive the appropriate care and will continue to suffer often

debilitating symptoms such as breathlessness and swelling of the legs and ankles. In elderly people living in care homes, these symptoms are often on top of other health problems. “As most people within care homes have multiple health problems, symptoms and signs of heart failure can sometimes be attributed to other conditions. “For example, symptoms such as fluid retention (oedema) and breathlessness (dyspnoea) are just as common in older people in care homes without heart failure as in those with heart failure making it more difficult to use these symptoms as indicators of the condition. “Routine use of portable echocardiography in care facilities might be essential to ensure people get an accurate diagnosis and specific appropriate treatment.” Helen added that an accurate diagnosis of different types of heart failure is key to effective management of the condition which may be failing in long-term care facilities. The study was funded by the National Institute for Health Research’s Research for Patient Benefit Programme.


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Resident Cecelia Morris, 93, with Jacob Wilderspin at CLS care home Wealstone.

Carer Jacob wins star apprentice award By Dominic Musgrave A CARE home’s apprentice is celebrating after picking up the Star Health and Social Care Apprentice gong at the West Cheshire College awards. Jacob Wilderspin, who is now a care assistant at the CLS-run Wealstone in Upton after completing his vocational training and level two diploma in health and social care, won the accolade for the high levels of care, commitment and compassion for older people demonstrated throughout his apprenticeship. He said: “I’m really pleased I won this award as everybody at Wealstone was so kind and supportive throughout my apprenticeship. It was great to be offered a position at the end of my training. “My job is so enjoyable because the residents are wonderful. I enjoy getting to know everybody’s character and their likes and dislikes – the

award is an added bonus.” Jacob became interested in a career in caring after helping look after a family member at home. He then attended a CLS Care Services open day in Chester, and enrolled on their apprenticeship scheme through West Cheshire College. “I’d encourage any young person to consider a career in care as it’s so rewarding,” he added. “It’s great seeing the difference you make to people’s lives every single day.” Head of people management and development for CLS Care Services, Phil Orton, added: “We’re thrilled that Jacob has won this award. He showed great promise and ambition throughout his time with us, and it was a pleasure to welcome him to join us permanently.” Jacob has ambitions to become a home manager in the future, and is starting to study for his level three in health and social care, and learn British Sign Language.

New home gets seal of approval from Esther CELEBRITY and local resident Esther Rantzen gave a new Lyndhurst care home the thumbs up when she was given a guided tour before it welcomes its first residents. Best known for presenting That’s Life! and her role as founder of the the child protection charity ChildLine, she met with Hartford Care’s CEO Sean Gavin and operations director Jo Gavin at the group’s new facility, Hartwood House. The 50 en-suite bedroom home on the edge of the New Forest boasts state-of-the-art facilities which have been purposely designed to meet the needs of its residents.

Esther said: “I was so impressed with the imagination and care that has gone into every detail of the design, from the pictures on the walls, to the comfort of the chairs. “It just reinforces the idea that getting older can be a happy experience and care homes can be attractive and reassuring for residents and their families.” Hartford Care has made The Silver Line – a new charity helpline Esther has helped to create to combat loneliness among older people and provide support and friendship – its chosen charity for the next year. Esther will return to the home next month to perform the official opening.

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Better healthcare for care homes By Dominic Musgrave

Older residents who use a Midlands care organisation’s services enjoyed an evening of glitz and glamour at the Magic Moments Masquerade Ball. The sparkling evening was held at the Village Hotel, Walsall, where 88 people from across Midland Heart’s older people’s services enjoyed a red carpet welcome, Champagne reception, three-course dinner and entertainment. The event, which was open to all of the group’s service users, also included entertainment from a saxophonist who played Michael Buble and Frank Sinatra songs. Marg Daley and Mo Boughey from Penny Bank Court in Rudgley, Staffordshire are pictured with Tommy Fellows, Midland Heart Customer Involvement coordinator, in their masks at the masquerade ball.

Defibrillators fitted at Society’s homes THE Abbeyfield Kent Society has been working with the South East Coast Ambulance Service to place nine automated external defibrillators in its residential homes and head office. The equipment is used to help survivability from sudden onset cardiac arrest, where defibrillation in

the first few minutes can increase the chance of survival to 10 per cent. Julie Jones, director of care at The Abbeyfield Kent Society, said: “We feel it is so important to support the ambulance service and their staff in providing the best care possible to not only our own residents, but also the local community.

IMPROVING the delivery of existing NHS services to care homes is the focus of a new collaborative project led by researchers at the University of Hertfordshire. The three-year study will look at the key features of existing health service delivery to identify methods of effective working for all care homes – this could inform future commissioning of services and be applied to influence and evaluate the delivery of optimal care. The project is being led by professor Claire Goodman from the University of Hertfordshire’s Centre for Research in Primary and Community Care. She said: “We know from our research that NHS services focus on diagnosis, treatment and support at specific times, whereas care homes prioritise on-going support and relationships that nurture a continuous review of the older person’s care. “We now have a good understanding of many of the barriers affecting how healthcare services work with care homes, and too many examples of when the oldest and most vulnerable members of society do not receive adequate health care. “What is needed is evidence of the best ways of working between

Claire Goodman healthcare services and providers of care which benefit care home residents, their families and the care home staff, as well as making the best use of NHS resources.” The study is being run by University of Hertfordshire in collaboration with University of Nottingham, University of Surrey, Brunel University, City University, Kings College London and University College London. It is funded by the National Institute for Health Research Health Services and Delivery Research Programme.


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Measures unveiled to protect people By Dominic Musgrave NEW measures have been unveiled to protect people who rely on care services in the event their home or service provider goes into administration. Care and support minister Norman Lamb announced legislation would be introduced to give the CQC powers to oversee the financial stability of the largest and most difficult to replace care providers. The role of local authorities is also being clarified so that, if a care provider fails, they will have ultimate responsibility for ensuring continuity of care for all people receiving care regardless of who is funding the services. The CQC’s oversight of finances, and the clarity of the local authority role, will give people who depend on care providers, along with their families and carers, an added level of assurance that their care needs will continue to be met. Norman said: “Everyone who receives care and support wants to know they will be protected if the company in charge of their care goes bust. The fear and upset that the Southern Cross collapse caused to care home residents and families was unacceptable. This early warning system will bring reassurance to people in care and will allow action to be taken to ensure care continues if a

provider fails.” Under the new proposals the government would also introduce regulation of major care providers and, if a provider failed, there would be plans to support a well managed exit. It will mean that the CQC will have the power to:  Require regular financial and relevant performance information.  Require the provider to develop and submit a ‘sustainability plan’ to manage any risk to the organisation’s ongoing sustainability.  Commission an independent business review to help the provider to return to financial stability.  Require information from the provider to enable the CQC to support local authorities to manage a provider failure. CQC chief executive David Behan added: “These are important measures that provide early warning of potential failures in care homes. “Set alongside our plans for the appointment of a chief inspector of social care and support, tougher registration requirements on social care providers and the introduction of a new ratings system, these new measures will strengthen our oversight to help ensure that risks to peoples’ care are identified and acted upon as early as possible.” The new powers are subject to Parliamentary approval.

Resident John Lawrence and Rachael O’Neill from Lion Learners with a snake.

Exotic creatures visit residents AN animal experiences company brought in a variety of animals to a Hull care home. Lion Learners introduced the residents at Longhill House to a snake, a tarantula, a bearded dragon lizard, a Madagascan hissing cockroach, giant millipedes and African land snails, as well as the more traditional rabbit and guinea pig to a Hull care home. Manager Adam Randall said research has shown that animal handling sessions are physically, psychologically and socially beneficial for care home residents. He added: “To say the visit was a success is an understatement – the delight on our residents’ faces said it all. Being given the opportunity to

touch, stroke and look at the animals gave them a great deal of pleasure.” “The rabbit and guinea pig brought back memories and experiences for some residents who have dementia, as they had owned these animals in the past. Some of the animals were cute and cuddly, but others like the tarantula weren’t quite as adorable but were still fascinating to observe, albeit from a distance. “Our residents benefited a great deal from the experience. For example, one resident who is usually quiet and reserved surprised everyone with her enthusiasm, alertness and animation. The hissing cockroach prompted another resident to recall his time spent with the army in Egypt.”


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Research on the menu Mervyn hones his for Hadrian Healthcare skills at celebrity A NORTHUMBRIA University academic has joined forces with a care home company to analyse and optimise their menus for each season. Registered nutritionist Carole Marshall is working with Hadrian Healthcare Group in a year-long project led by executive chef Simon Lawrence and operational support manager Karen Brimble. Simon has just won the northern heat of the National Association of Care Catering Care Cook of the Year. He prepared one of the nutritionally assessed meals from the new spring menus. Simon added. “This year we wanted to see if there were any ways in which we could improve the new menus by taking expert scientific advice on nutrition and hydration from Northumbria University. Optimising these factors can be the key to improving the health of older people. “We’re designing and assessing the menus a season at a time and asking our residents and their relatives for their views and preferences too. We’re building these into the summer menus which are the next set to be analysed.” Carole, who works as a senior lecturer in human nutrition and

chef’s restaurant

Simon Lawrence and Carole Marshall. food science at Northumbria University, said: “Food is the highlight of the day for older people in care and if we can provide appealing, nutritious meals which help to make someone healthier and happier it has a beneficial impact on the person concerned, their family and friends and obviously the carers and care home too.” Northumbria University is also working with Hadrian on a training programme for staff, which will focus on how to meet the individual dietary needs of residents and the importance of individual food choices when catering for various health conditions.

A WIMBLEDON care home’s head chef was offered the chance to exercise his culinary skills at Le Manoir – Raymond Blanc’s twoMichelin starred restaurant in Oxfordshire. Mervyn Knights, who works at Barchester’s Queens Court, had the opportunity to work with the team at Le Manoir and work on all aspects of preparation, plating-up and adding those touches of finesse. The opportunity came about thanks to Brian Lane, head of the Barchester Chef Academy, who has a vast range of experience including working on super yachts in the South of France for famous names, being a stagiaire at the Fat Duck and Le Manoir, and also in training others. Mervyn who has been trained by Brian and now mentors other chefs in the company, said: “At Le Manoir, I prepared everything you can imagine, from vegetables, fish and meat, to stocks, bisques and used techniques like curing. “I discovered how to present classic portions and all the elements that went in to creating delicate bite-sized appetisers just blew my mind. “It was an honour to work with the team and I couldn’t believe we got the

chance to meet Raymond Blanc, too. It was apparent that hard work, dedication and passion is what drives each member of the team, guided by executive head chef Gary Jones. The Barchester Chef Academy has been created to offer continuous training and development to all kitchen staff throughout the company. Working with celebrity TV chef Paul Rankin, training programmes have been devised, including apprenticeships and master chef classes. Brain added: “I organised the week’s placement so Mervyn could see a different side to catering and bring some of the experience gained back to the Queens Court care home. “Working in a new environment often sparks creativity, and everything Mervyn was taught will be translated back into the care settings he is passionate about working in.” This year six chefs have reached the Barchester Care Awards cook-off and will battling it out in the kitchens of Birmingham City University Campus overseen by judge Paul Rankin. The winner will be announced on June 13 at an awards ceremony at Coombe Abbey. Mervyn is a previous winner of the chef of the year award.


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Programme to feature at Australian conference A CARDIFF-based charity worker is flying to Australia to speak about a unique programme to improve quality of life in care homes for older people. John Moore is representing the My Home Life programme at the annual Australian and Community Services Association of NSW and ACT Incorporated State Conference in Sydney. John, programme manager of My Home Life Cymru, said: “I never imagined when I joined the My Home Life programme in 2008 that I’d end up being invited to speak about it at a conference in Australia. “It will be an opportunity to talk about the work we do and the My Home Life approach, as well as meeting and sharing the experiences of people who are involved in the care

John Moore sector in Australasia. “I’m also looking forward to learning firsthand about life in residential care homes Down Under as I’ll be visiting three homes in Sydney during my stay.”

Residents go back in time RESIDENTS at a Gloucestershire care home were transported back in time for a special themed event. A typical 1930s British tea dance, Glenn Miller’s greatest hits and themed party decorations were just some of the nostalgic touches that helped to transform Jubilee Lodge in Bourton-On-The-Water. The care centre, which is operated by The Orders of St John Care Trust,

hosted the event as part of a continued initiative to help residents recapture past memories. The home’s activities coordinator Penny Wilsdon said: “The residents were absolutely delighted with our 1930s themed afternoon. “The party atmosphere was wonderful and so many residents got involved with the dancing – even those confined to wheelchairs.”

Residents of Pendine Park, from the left: Joan Bowyer, Marian Williams and Beryl Francis, with their book of poems available at Waterstones, Wrexham with Ged Armstrong, branch manager and carer Yvonne Moran.

Memories turned into poems A GROUP of care home residents in North Wales have turned their memories into poems. The work of the senior wordsmiths from the Gwern Alyn care home in Wrexham has gone on show at the Waterstones book shop in the town. People can read the poetry or buy a copy and all the money raised will go to the Hope House children's hospice. The poetry group saw residents of the home, part of the Pendine Park care organisation, working together to turn some of their fondest memories and most difficult experiences into verse. Gwern Alyn's activities coordinator Yvonne Moran said: “Many people

seem to think older people living in care homes only watch television or sleep all day. But nothing could be further from the truth. “We set up the poetry group as a way of stimulating interest and getting residents to think and talk to each other. “The main thing is each poem we have written is relevant to a member of the group. Some are humorous while some are very touching and some extremely thought-provoking.” “But having written such lovely poems we didn’t want to simply leave them gathering dust in a cupboard somewhere so we looked at how we could put them into a book.”


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Employee attitudes represent greatest challenge, claim

Ann Martin and Dean Nimmo.

Ann helps Dean with project A PART-TIME carer at a Glasgow care home has worked closely with a resident to complete a project for college. Dean Nimmo, who works at Lambhill Court Ltd’s Florence House, spent time interviewing and getting to know Ann Martin over 12 weeks to compile and produce a photo memory album about her as part of his course at Cardonald College. It involved recording aspects of Ann’s past and present life, and the whole process built up a relationship between them both. Ann shared lots of stories with Dean and they both enjoyed working together on the

project. Dean said: “In producing Ann’s photo memory album and hearing first-hand the decisions and sometimes hardships that shaped her life, I got an in-depth picture of her life history. The whole experience has been very rewarding for me too.” The end product was a piece of creative work which celebrates her life, and emphasis was placed on using photographs to bring her life story book ‘to life’. Joan Sands, Florence House manager, added: “The process of gathering stories from Ann appeared to be therapeutic for her and

EMPLOYEE attitudes represent the greatest challenge for social care professionals in implementing health and safety policies, according to research. When asked to rate by greatest difficulty for a study by the National Association for Safety and Health in Care Services, over a fifth (20.9 per cent) highlighted employee attitudes, compared with just over a tenth marking operational and practice, and under five per cent staff skills and training. The association polled 300 professionals in the social care sector by email in April 2013, in advance of its Learning and Development Forum on June 20 in Manchester. Other key findings include:  Almost a third report that financial resources devoted to health and safety are being reduced.  Nearly one in 10 do not provide accident statistics, and a fifth do not provide accident investigation reports, for senior managers.  Eight per cent find health and safety compliance guidance ‘confusing’.  Over 85 per cent rate the impact of negative publicity surrounding the sector as challenging.  Fire safety tops the list of health

and safety concerns, followed by medication errors, challenging behaviour, Legionella, scalding and nutrition. “This research suggests some interesting but worrying trends, said NASHiCS national chairman Chris Jackson. “First, that employee attitude problems rate so high in comparison with possibly more obviously ‘fixable’ problems such as operational processes and skills training. Second, that there appears to be an information gap in many organisations, where senior management are not receiving appropriate frontline reports regarding health and safety incidents. “Third, although the figure is just eight per cent, that a significant number of professionals find health and safety policy confusing. This is a concern given the emphasis that the Health and Safety Executive has recently put into providing guidance. Additionally, respondent comments supporting the ranking of fire safety as top concern indicate that this is a major area of confusion. Finally, that malnutrition ranks low on the list of concerns indicates a need for greater understanding of the way in which nutrition impacts on wellbeing, health and safety.”


SCRIPT EVENTS PRINT AD

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A Must-attend event for care home owners and managers for 2013...

Quality in Care How to achieve and maintain the highest levels of care using trusted methods and incorporating the latest technology. Quality in Care is the theme for this year's care conferences hosted by Caring UK's sister company Script Events. Many aspects of quality will be covered by our stellar lineup of speakers – everything from nutrition and hydration to the care home environment itself and fitness for residents.

As always we promise a day full of talks from top industry experts, who will be passing on their knowledge. Running alongside the conferences will be an extensive exhibition, which will showcase all the latest products and technology for your care home.

The next two conferences will be held at The Park Inn Hotel in Southend-on-Sea and the Basingstoke Country Hotel in July.

This really is a conference not to be missed so to avoid disappointment please complete the booking form to guarantee your place. Prices: Single d eleg £25 ate Two de lega £40 tes

BO OK

BO OK

NO W

NO W

CONFIRMED DATES FOR 2013

THURSDAY

WEDNESDAY

17 JULY

18th JULY

Southend-on-Sea Park Inn

Basingstoke Country Hotel

th

08.00: 09.30:

Doors open for registration, refreshments and exhibition viewing. Welcome and opening remarks: Dominic Musgrave – Editor, Caring UK Conference Chair 09.40: Getting the Funding Right in 2013 - Sheila Scott OBE – CEO National Care Association 10.20: Practical Aspects of Dysphagia - Nisha Virdee – Rosemont Pharmaceuticals 11.00: Asif Raja – Care home owner 11.20-1200: Refreshments, networking and exhibition viewing - visit stands to enter the free prize draw. 12.00: Partnerships and Integrated Care - Martin Green OBE, CEO - English Community CareAssociation 12.40: Nutrition and Hydration - Karen Oliver, National Chair – National Association of Care Catering 13.10-1400: Buffet lunch, networking and exhibition viewing – visit stands to enter the free prize draw. 14.00: Vision and Dementia - Jennifer Roberts - Visioncall 14.30: Fitness and Activities for Residents - Tara Hammett, Fitness Manager – Dragon Health Club 14.50: Confused about new build prices? - Steve Pippard, Managing Director, DECs Group 15.20: Speaker TBC 15.40: New compliance assessment tools - Peter Hawkins, Managing Director – Required Systems 15.50: Q&A Session chaired by Dominic Musgrave – followed by prize draw, review and closing remarks. 16.00: Close.

08.00: 09.30:

Doors open for registration, refreshments and exhibition viewing. Welcome and opening remarks: Dominic Musgrave – Editor, Caring UK Conference Chair 09.40: Getting the Funding Right in 2013 - Sheila Scott OBE – CEO National Care Association 10.20: Practical Aspects of Dysphagia - Claire Martin – Rosemont Pharmaceuticals 1100-1150: Refreshments, networking and exhibition viewing - visit stands to enter the free prize draw. 11.50: Nutrition and Hydration - Karen Oliver – National Association of Care Catering 12.30: Vision and Dementia - Jennifer Roberts - Visioncall 13.00-1400: Buffet lunch, networking and exhibition viewing – visit stands to enter the free prize draw. 14.00: Confused about new build prices? - Steve Pippard – Managing Director, DECs Group 14.30: Fitness and Activities for Residents - Tara Hammett, Fitness Manager – Dragon Health Club 14.50: Speaker TBC 15.10: Speaker TBC 15.40: New compliance assessment tools - Peter Hawkins, Managing Director – Required Systems 15.50: Q&A Session chaired by Dominic Musgrave – followed by prize draw, review and closing remarks. 16.00: Close.

(All timings and speakers are subject to change prior to the event)

(All timings and speakers are subject to change prior to the event)

For more information contact us: www.scriptmedia.co.uk

Tony Barry - Sales & marketing director. Tel: 01226 734 333 Email: tb@scriptmedia.co.uk Lauren Osbyrne - National events coordinator. Tel: 01226 734 333 Email: lo@scriptmedia.co.uk


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Must-attend event for care home owners and managers for 2013...

Quality in Care Key speaker – Karen Oliver Karen Oliver is the Chair of the National Association of Care Catering (NACC). She has been actively and energetically involved with the association for many years, holding both regional and national posts. Karen took the reins as Chair in September 2011. Passionate about good nutrition and hydration across social care, Karen campaigns tirelessly to raise awareness, promote best practice, onset positive change, and ensure the issue remains high on agendas at both local and national level.

Speakers to include...

Jennifer Roberts

Sheila Scott OBE

Chief executive of the National Care Association

Tara Hammett Fitness Manager, Dragon

Steve Pippard Managing Director Decs Group

Healthclub

Martin Green

English Community Care Association (Southend-on-Sea and Wakefield events only)

Claire Martin & Nisha Virdee

BOOKING FORM Single delegate rate £25 per person I Two delegates £40 Which events do you wish to attend? Park Inn Hotel Southend-on-Sea - Wednesday 17th July SS1 2AL - GL3 4PB Basingstoke Country Hotel - Thursday 18th July - RG27 9JS 



Delegates attending (Please print in block capitals) Title

Name

Surname

Job Title

Payment Method  I enclose a cheque payable to Script Events  Please invoice me  Please phone for my credit/debit details BOOKING CONDITIONS All places booked must be paid before the conference unless otherwise agreed with Script Events. A telephone or fax booking must confirm when and how payment will be made. A refund will be given less £20 admin, fee for cancellations received more than 15 days prior to the conference. No refunds will be given with less than 15 days to the conference. However, delegate substitutes will be accepted to the day of the event at no extra cost. Where invoices are requested and agreed, payment must be received within 15 days from the invoice date. We understand and will exercise our statutory rights to claim interest and compensation for the debt recovery cost under the late payment legislation if we are not paid according to agreed credit terms. An interest rate of 8% above base rate will apply for late payments.

 Please tick here to receive a regular copy of Caring UK  Please tick here to receive emails about products and services from exhibitors For further information please contact: Booked By: ............................................................................................................................................................................................ Ms/Mr/Mrs/Dr: .................................................................................................................................................................................... Position: ................................................................................................................................................................................................ Organisation: ........................................................................................................................................................................................

Lauren Osbyrne Email: lo@scriptmedia.co.uk Tel: 01226 734 333 Fax: 01226 734 478 Address: Script Media Group Ltd, 47 Church Street, Barnsley, South Yorkshire, S70 2AS

................................................................................................................................................................................................................ Address: ................................................................................................................................................................................................ ..........................................................................................................Post code: ..................................................................................

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CARINGFIRE SAFETY

Offering protection against false alarms By Martin Watson THE impact of a false alarm should not be underestimated. For residential care homes, it can mean a huge disruption for both residents and staff and can even lead to ‘alarm apathy’ with alarms being ignored and appropriate action not taken. In some situations, individuals may even resort to switching off or removing detectors to avoid false alarms, which could put lives at risk. While any false alarm or evacuation has potential financial implications, it is the disruptive and upsetting human element that is most dominant in the care home environment. It is also worth noting that the Localism Act enables fire and rescue authorities to charge non-domestic premises and the Chief Fire Officers Association policy to potentially not respond under emergency conditions, e.g. blue light, where there is a persistent false report of fire due to either ‘malfunctioning’ or ‘misinstalled’ equipment. This is in addition to the enforcement options already available to fire authorities through the Regulatory Reform (Fire Safety) Order 2005. To avoid these potential consequences and overcome the issue of false alarms, care homes should ensure they have the optimum number of detectors and these should be robust and individually programmed

to suit their environment. TASA technology is innovative in its ability to record signals (e.g. smoke) and compare with pre-programmed parameter sets. This means the system is able to analyse the stimuli it is confronted with, and identify it as being either expected fire phenomena such as smoke, or deceptive phenomena such as steam. The threshold levels of the detectors can be modified to suit their environment, so whether it is a kitchen, bathroom, bedroom or other area, the system can protect fully without causing false alarms. In addition to ensuring the right fire detection systems are in place, it is also important staff are properly trained to use and maintain the systems. Ultimately, no matter how accurate a fire detection system is, if it is maintained inadequately, false alarms will pose a risk. An optimum number of detectors set to suit their environments, use of ASA technology and ensuring staff are trained and systems regularly maintained, can ensure care home management teams avoid false alarms and the impact they have on every day operations. This will provide a safe and comfortable environment for both residents and staff.  Martin Watson is the UK head of service within the Siemens Building Technologies division.

A sense of security for those with impaired hearing FIRECO’S Deaf Messaging Service gives deaf and those with impaired hearing the freedom to move around a building without the worry of missing an emergency situation. When a person with impaired hearing enters a building where a DMS is installed, they will see clear signage asking them to text a location code to the DMS number. Once a connection text has been sent, the person will be connected to DMS for that location, meaning that

if a fire alarm sounds, the DMS will trigger a process that within seconds sends a text message to all people connected to that location. For corporate establishments, Fireco’s Deaf Messaging Service allows them to offer their customers peace of mind as well as ensuring they are complying with elements of the Equality Act 2010. DMS is available from £995 +VAT with additional £300 a year maintenance


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Ten home fires a week prompts sprinklers call By Dominic Musgrave

A Nottingham care home has provided its staff with three bicycles to help them get to work and home again. Park House is the first Eastgate Care facility to pilot the plan supporting the city's programme to reduce the local authority’s carbon footprint. The scheme has provided so popular with staff that three more bikes have already been ordered, with four more requests. Eastgate now plans to roll out the scheme across its four other care homes around the city.

Homes lead the way with innovative quality project FIVE Knowsley care homes are leading the way for others after completing an innovative quality development project. The safeguarding team and local authority teamed up with care development consultancy Your Care Associates to undertake a pilot support project for a group of local care homes in a creative bid to benefit the elderly population of the Merseyside borough. Clare Hunter, leader of Your Care Associates, said: “Knowsley has demonstrated its forward thinking approach to long term care by supporting local care providers. “Its the leaders of local homes that affect the care enjoyed by the local community. By supporting these managers the care received by the older population within Knowsley will be improved. “Its refreshing to work alongside an

authority that takes such positive steps towards care quality.” Through Your Care Associates the homes were offered the opportunity to develop their care provision by supporting the managers to make improvements at grass roots level within the care team, in addition to improving their quality monitoring systems. Clare added: “All the managers participating have improved their leadership skills, giving the homes a greater chance of offering modern care to their local community for the future.” Key outcome achievements have included a reduction in safeguarding incidences; improved quality care evidence; a reduction in medication errors; improved care planning; higher quality documentation provided by care workers and improved occupancy.

Warblers entertain crowded audience RESIDENTS at a Hastings care home entertained a crowded audience with some lively singing and percussion The Whitegates Warblers have only been in existence for a few

months under the baton of Ailsa Vinson and accompanied by Janice Bolton. Songs performed included ‘Tiptoe through the Tulips’, ‘Singing in the Rain’ and ‘Oh Shenandoah’.

NEW figures released by London Fire Brigade reveal that there are more than ten fires a week in the capital’s care homes and sheltered accommodation. Fire chiefs say the statistics serve as a stark reminder as to why sprinklers should be installed in this type of accommodation and demonstrate why reducing the number of fires in care homes and sheltered housing is a priority for the Brigade. At the moment, the Brigade believes that the vast majority of care homes and sheltered accommodation in the capital are not fitted with these potentially life saving devices. Last year (2012/13) saw 540 fires in care homes and sheltered accommodation – the majority housing older people – with two people dying and 26 people injured as a result. London Fire Brigade deputy commissioner Rita Dexter said sprinklers can help reduce the numbers of deaths and injuries from fire, particularly in buildings occupied by people with reduced mobility. She added: “Older people, as well as people with mental health problems and those with mobility issues, are

the group most at risk from fire and we are concerned by the number of vulnerable people like this who are still harmed or killed by fire in places where they should be safe. “That’s why we want to see all residential care homes fitted with sprinklers. The number and regularity of care home fires that the Brigade attends is clear evidence that builders, developers, local authorities and private providers need to stop ignoring their benefits.” In Scotland there is already a requirement within Building Standards for all new build residential care buildings to have sprinkler systems installed and London Fire Brigade believes there should be the same level of protection in England. London Fire Brigade’s draft fifth London Safety Plan, which sets out how the Brigade will work over the next three years, includes a target to reduce fires in care homes and sheltered housing by three per cent by March 2016. It also includes a commitment to campaign and promote opportunities for councils and housing providers to provide sprinklers as a cost effective way of saving property and protecting the lives of residents most at risk from fire.

Clips change lives A SIMPLE plastic identification clip, which changed the lives of residents with dementia at a Wiltshire care home, is now set to maintain the safety and independence of people with dementia, Alzheimer’s and other memory or communication impairing illnesses, across the UK. Invented by senior care home carer Adeline Dalley, the Mediclipz identification tag can be attached to the handle of any mobility device, zimmer frame, walking stick and crutch. The hard to remove, waterproof tag carries the contact numbers of the owner’s carers and their emergency medical details.

Adeline with her plastic identification clips.


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CARINGNEWS

Summer peak ‘highlights a missed opportunity’ MORE than five times as many people accessed short-stay services in a Bupa care home in June than any other month of the year, it has been revealed The ‘Short Stay – Long Benefit’ report looked at the times of year when people are currently using the group’s homes to give family carers a break, or for older people to use them to recuperate after illness or treatments. It showed that two-thirds of people who selected a Bupa care home for a short stay, did so in the months of May and June. The report highlights that few shortstay admissions are made to care homes during the winter months. Yet this is the period when the NHS is often under greatest stress from the effects of flu and other ‘winter bugs’, and the toll of injuries caused by slips, trips and falls in bad weather. Andrew Cannon, managing director of Bupa Care Services, said: “While there are no clear reasons for this peak – it’s no coincidence that at halfway through the year, hard-working home carers are looking for a break, so that they, too, can remain fit and healthy to care for longer.” The report shows there is capacity for care homes to take more of the winter stress and relieve the burden on hard-pressed NHS hospitals, and that commissioners could take more advantage of short-stay care as an

Andrew Cannon option throughout the year – not just the summer months. Andrew added: “Greater integration of the health and social care systems can have real benefits for the NHS and for patients. “Care homes can help to ease the seasonal pressure on acute hospital beds by providing responsive and flexible short-stay care. “Avoiding unnecessary admissions and supporting earlier discharges from hospitals would save money for the NHS and ease people back into their own homes faster. Failing to do this would be a real missed opportunity.” The report also highlights that having access to good-quality short-stay care can be a lifeline for families caring for older or disabled loves ones.

A Huddersfield retirement village’s team supervisor had his head shaved and legs waxed to raise money for Cancer Research UK. Darren Waters’ efforts as part of a day of events at Longroyds & Pilling helped raise £320 for the charity. Manager Stella Hunt said: “We are delighted to have raised as much money as we have done. Our team has personally felt the impact of cancer through relatives, so to be able to all come together and raise vital funds for such a worthwhile charity is great.” Darren is pictured getting his head shaved for charity.

New care service for Chorley A NEW independent domiciliary care company has been set up in Chorley. Chorcare aims to deliver premium quality care within the community to those who require assistance within their own homes. The firm also offers several other services including a chaperone for those

individuals who wish to go out but need some assistance ensuring that their independence is maintained. Created by directors Karl Hitchen and John McCullagh, Chorcare also offers a shopping service, light gardening and maintenance duties and a personal assistant to perform tasks that may get overlooked.


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CARINGNEWS

Mount Ephraim House manager Karen Cooper and her team receiving the award for home of the year from David Ballard, chairman of the trustees.

Mount Ephraim named best home at group’s awards MOUNT Ephraim House in Tunbridge Wells was named care home of the year at Greensleeves Homes Trust’s annual Accolades ceremony held in London. Jodie Coathupe, a care assistant at Kingston House in Calne, Wiltshire, won the carer of the year award at the event for the group, which employs 800 staff across 17 homes. Stuart Cross, deputy chief executive for Greensleeves Homes Trust, said: “All of our staff work hard throughout the year ensuring our residents are well cared for and the environments in which they live are stimulating and engaging. The Accolades are our way

of recognising those that have achieved something extraordinary over the last 12 months. “This year we have seen some outstanding contributions from our staff teams and the judging has been particularly close.” Other Accolades winners were: Activities – Borovere; Innovation – Pelsall Hall; Eating experience – Broadlands; Grounds and gardens – Arden House; Fundraiser of the year – Marilyn Lawrence; Unsung hero Nina Masterton; Ancillary worker – Ray Piggott; Special awards – Terry Blackman and Sheila and Diana Wilson.

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CARINGTECHNOLOGY

Support service launches A NEW care service offering people advice and support to help them find the right type of care they need, as well as independent financial advice, is now available in Wales and England. My Care My Home offers a free, whole of market comparison of all registered care providers and unregistered retirement living schemes through its website, with search facilities, reviews of providers, their contact details and a list of their services. The service is supported by the CQC and the Care and Social Services Inspectorate Wales, who provide the key data, including a link

through to their latest reports, on each care provider listed on the site. As well as its website, My Care My Home offers a free, face-to-face advice service through home visits aimed at helping people find a suitable home care provider, or care in sheltered or Extra Care schemes and care homes. My Care My Home also offers people advice about the cost of care and funding options available to them, how they can adapt their existing home to meet their requirements and, if necessary, assist people in letting or selling their home to help fund the cost of their care.

Making managing CQC Suite of care systems compliance easier AN exciting new online service from QuiqSolutions helps providers manage compliance. QuiqCare covers the CQC’s Essential Standards and allows users to record evidence against every outcome. It gives guidance and has lots of helpful resources including a built-in audit tool to ensure any CQC registered organisation meets the requirements. QuiqCare can be supplied complete with premium policies and procedures or can use those already in place. It will also remind users to review them to ensure they are up to date. If there are actions required, QuiqCare enables Action Plans to be created and followed through to

completion, making sure nothing is missed. QuiqCare will automatically create a Provider Compliance Assessment report, and provides other reports to give instant visibility of compliance across all outcomes. QuiqCare works in single or multisite organisations, and provides support for regional and national management structures. It is also a powerful inspection tool. Access to QuiqCare requires internet access and there is no upfront investment as it is supplied on a monthly pay-as-you-go basis. Remote training is provided at no additional cost, and there is a helpful and friendly support service.

REQUIRED Systems has a suite of systems to enable care sector providers to evidence compliance in English, Scottish and Welsh legislation. Our latest Cloud based systems enable owners and managers to access every part of their organisation from anywhere – whether it is to look at a care plan, measure compliance in real time for one unit, or the whole group. This easy-to-use system delivers all the policies/procedure, outcomes, infection control and a suite of audit tools. The new systems can be used on laptops and tablets.

The Cloud is not for everyone, perhaps due to poor broadband connection. In this case we have a server based version of all our systems that will allow access to multiple sites. For smaller organisations we have a version that will sit on individual computers and laptops. All of our systems, whatever technology you use to implement them, will deliver compliance to your legislation. We have a series of demo videos on our website or can set up online demos as well as face to face presentations.


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Rise in number of home insolvencies By Dominic Musgrave THE number of care home businesses going bust climbed 12 per cent last year to 67 from 60 the year before, according to Wilkins Kennedy. The accountancy firm says that the continued rise in failing care homes comes despite a decline in total UK corporate insolvencies, which fell by five per cent from 21,858 in 2011 to 20,731 in 2012. Corporate insolvencies fell back to pre-financial crisis levels at the end of 2012. Partner Stephen Grant said care homes are struggling to cope with local authority cuts, which are leaving an increasing number of homes unable to service debts or maintain high standards of care. He added: “Care homes have been really hurt by local authority

cutbacks. Local authority referrals are a major revenue stream for a sector that is weighed down by very high fixed costs.” “Many care homes used the boom years to borrow heavily to fund growth. While the boom is over and occupancy levels are down in some homes, the debts remain. “As well as those care home businesses that have already gone into administration, there are a large number of care homes that risk breaking banking covenants.” Wilkins Kennedy believes many care homes will struggle to raise much needed new funds by selling their property assets. Stephen added: “Where care homes own their properties, they will struggle to sell for a high enough price in today’s property market. Many of today’s care homes were

bought at the height of the property market and would be sold at a loss if put on the market.” “Outside of London and the South East the demand for big residential redevelopment opportunities is still quite weak. Stephen added that many care home owners originally entered the sector as a means to invest in property. “The owners of some struggling care homes have underestimated the complexity of the sector,” he said. “Some investors came into the market seeing care homes as an opportunity to invest in property during the boom time. “However, now that the values of care home properties have fallen, many investors have found themselves trapped with no clear exit from their investment.”

Stephen Grant


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CARINGCOMMERCE

Village’s future secured with firm’s acquisition

Steve Pippard, managing director of the Leeds based DECS Group, and Phil Burgan of MMCG.

DECS Group make start on new 53-bed development STEVE Pippard, managing director of the Leeds-based DECS Group, is delighted to announce a recent start on the site of the original French Horn public house in Gerrards Cross in connection with yet a further development on behalf of MMCG. This is the ninth development that DECS has undertaken in recent years on behalf of MMCG, and these developments have included a mix of substantial care homes and close care apartments throughout the UK, the

most recent of which was in Kingswood, Surrey. Phil Burgan, CEO of MMCG, said: “I was delighted to be able to finalise the contract with DECS Group in connection with our new flagship home at Gerrards Cross. “This is our ninth project with DECS and it speaks volumes for not only our relationship with them, but my faith in their excellent product and we hope to continue to do business with them for many years to come.”

RESIDENTS and staff at a Downend retirement village have reached the end of two years of uncertainty, following the acquisition of Woodland Court by Brunelcare. Previous owners of the village, Care Village Group, went into administration in June 2011, leaving the residents and staff with an uncertain future. The top priority for the Bristol-based charity has been to retain all 27 members of staff to ensure that the support services are maintained, while minimising any disruption to the residents. Brunelcare’s community services manager Michelle Mansfield, who is overseeing the transition of ownership for the charity, said: “All the residents and staff have been so supportive of us taking over and we

continue to work with them closely to keep the homely and community feel here at Woodland Court.” Woodland Court offers a total of 57 one and two bedroom retirement apartments and boasts a variety of social and leisure facilities on site. These include a restaurant, bar, hair salon, games room and visiting doctor’s surgery, with domiciliary care and support services available on assessment. Michelle added: “The community here allows residents to tap into the facilities and care services as and when they need them, helping them to live out their lives at home. “Taking over the running of the village is allowing us to build on our current care and support skills we offer in the community.”

Loan helps couple renovate Abbeycliffe A COUPLE have expanded their care business after taking on a former Southern Cross care home near Bury. Steve and Moira Durkin have renovated the 40-bed Abbeycliffe facility in Radcliffe and taken on 30 staff.

The work was financed with a £600,000 loan from Barclays. The couple have been involved in care homes for 25 years and are joint owners with other family members of Abbeywood Residential Care Home in Tottington, Bury.

City and County Healthcare Group FD Mark Harrison was named private company FD of the year at the annual FDs’ Excellence Awards. As a senior member of the management team, Mark has played a key role in the growth of the London-based home care provider, which has become the UK's fourth-largest care home group after making 13 acquisitions over the past four years. And Al-Karim Kachra, head of finance at Lincolnshire-based nursing home group Country Court Care, was highly commended in the Ernst & Young FD of the Future category at the London ceremony. Mark Harrison from City and County Healthcare is pictured receiving his award from Michael Izza from event sponsor ICAEW and Debbie Farman from Jordans.


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CARINGNEWS

Home supports duo on trip round world ONE of a care group’s most luxurious care homes is sponsoring two motorcyclists who are embarking on a ninemonth round-the-world trip to raise money for the Alzheimer’s Society and Cancer Research UK. Avery Healthcare’s Silvermere facility is supporting Jon Boulton and Andrew Don on their journey across mainland Europe and through Turkey, the gateway to Asia, leaving Georgia and then up in to Russia. Once through Asia they travel to Canada, USA and South America all the way down to Argentina. Lesley Loizou, Silvermere’s client services manager, said: “We are delighted to be supporting such a worthwhile charity event. “We want to engage residents, their families and the local community in the adventure itself so we will follow Jon and Andrew around the world and will be hosting themed events to get to know the culture, food, music, and peoples in each of the countries that they visit. “We aim to provide our residents with a rich and diverse experience of life on the road of this very challeng-

Staff at a Bedlington care home have received an award from The International Guild of Nurses and Carers for the dedicated nursing care they provide. Arnold Baker, president of the Guild, presented the award to Chester Court, which recognised the consistently high standards of nursing care throughout the professions. Pam Towers, general manager at the home, said: “I am so proud of my team and the standard of care they deliver, which is always with a smile. We ensure the residents are supported to reach their individual potential and experience the quality of life they deserve.” Staff and residents at Chester Court are pictured with the award for nursing care. Jon Boulton and Andrew Don are motorcycling around the world for charity. ing route. To support National Care Home Open Day on June 21 we will be holding and an exotic Russian themed garden party. We will have a live link to Jon and Andrew as they tell us about their adventure.” The pair have so far raised £5,000 and are hoping to raise a lot more. If your care home is planning an event for National Care Home Open Day email the details to dm@scriptmedia.co.uk and we will feature them in a forthcoming issue.

‘Safe & Sound’ conference theme SAFEGUARDING reform will provide the theme for ECCA’s annual conference and exhibition. The ‘Safe & Sound’ event will take place at the Church House Conference Centre in London on November 6. Chief executive, professor Martin Green, said: “Safeguarding is in complete disarray and we have seen too many occasions when trivial incidents are blown up into safe-

guarding alerts by overzealous local authorities. The speakers at our conference will examine the status quo and set out their proposals for a single, streamlined, national process which listens to providers and learns from their experience.” The conference will also feature seminars and an exhibition of products and services from leading sector suppliers to complement the speaker programme.


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CARINGNEWS

Audra swaps fashion for activities in her new role at retirement village A Shropshire care provider has bid farewell to its founding chairman following 17 years’ service. Arthur Ware was named Coverage Care Services’ chairman when it was formed in 1995, going on to serve in the role for the next 11 years. Since stepping down he has remained as a non-executive board director until his retirement. Arthur was formally thanked during his final board meeting and presented with a gift of a television. Arthur (centre) is pictured with Coverage Care Services’ chief executive David Coull and chairman Ken Bean.

Pet friendly home recognised A LANCASHIRE care home has been awarded five stars by the Cinnamon Trust for being pet friendly. Riverside Care Centre in Sawley, Lancashire, which is part of Canterbury Care, has a guinea pig, a cat and 10 rabbits, and was recognised for the excellent care and support that it provides its residents and their pets following an inspection by a volunteer from the Trust. Members of staff and residents at the Riverside Care Centre were interviewed and the volunteer

evaluated the quality of life that the pets have at the home. Gail Ainsworth, manager at the home which cares for 40 elderly residents with dementia, said: “We are delighted to have been awarded five stars by The Cinnamon Trust and the pet friendly accolade has come at the perfect time as our rabbit has just had lots of babies. “It is widely acknowledged that interacting with animals can positively benefit the wellbeing of the elderly.”

THE newest staff member at a retirement village has swapped a career in fashion and a two-hour daily commute for a job enhancing older people’s lives. Audra Hunt, 43, has joined Middleton Hall Retirement Village, in Middleton St George, near Darlington, after saying goodbye to a daily 52-mile commute to her previous job as a clothing manager for Sainsbury’s in Durham. Audra, who now has a short walk to work from her home, is looking to expand on the activities and clubs available for residents including cycling, ping pong, knitting, flower arranging and a photography club. As living well manager, she will oversee a programme which enhances the lives of older people by focusing on the positive things they can do. Audra, who also volunteers with The Scout Association, said: “I love the fact that every day is different here and I really feel like I’ll be making a difference to people’s lives working at the retirement village. “I’m looking forward to increasing participation in all the recreational activities we have at the village and helping to expand what’s on offer. “Personally speaking, I’ll be doing a

Audra Hunt job that I love and I’ll instantly have ten hours a week of my life back not having to do the daily commute.” Dave Richardson, head of operations at Middleton Hall Retirement Village, added: “Audra is incredibly enthusiastic and full of energy and we know that she likes to make a difference to people’s lives which is why we knew she was the right person to be in charge of our Living Well programme. “We know she’ll make the job her own and we’re looking forward to seeing her develop the recreational activities we have at the retirement village.”


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CARINGDEMENTIA

Alzheimer’s Society to train all CQC staff on dementia awareness By Dominic Musgrave

A Gateshead care home enjoyed some feathered entertainment when they were visited by three birds of prey. Residents at Philips Court watched, held and learned about a barn owl, an African spotted owl and a harris hawk. Manager Lisa Bamling said: “The residents really enjoyed their afternoon with the birds of prey and particularly liked being able to hold the birds, which they found fascinating.” The Akari Care owned home provides nursing and residential care for up to 75 people with dementia. Resident Irene Sarginson is pictured enjoying the afternoon of feathered entertainment.

£4.5m home opens in St Helens A NEW multi-million pound care home in St Helens has opened.The £4.5m Madison Court will provide residential and nursing care for 66 people with dementia and create 80 new jobs. The new development is a joint venture partnership between CareConcepts and Merseyside-based Primesite Developments. Madison Court comprises three units with lounge and dining areas,

three fully equipped bathrooms with specialist baths, hairdressing/ beauty rooms and all bedrooms have ensuite facilities. There is also a training suite available for staff. CareConcepts and Primesite Developments are currently also working on Carriage Grove, a 66-bed care home in Bootle which is due to open next spring, and Cleaver Court, a 45-bed care home in Heswall, Wirral.

ALL of the inspectorate’s staff are to be trained in dementia awareness for the first time in a new partnership with the Alzheimer’s Society. Experts from the charity will train more than 2,000 of the CQC’s staff – from inspectors to support staff such as policymakers – to spot the signs and symptoms of the condition after it was revealed that 80 per cent of people in care homes have either dementia or severe memory problems. Jeremy Hughes, chief executive of the Alzheimer’s Society said ensuring all CQC staff have a baseline understanding of dementia will put those who inspect care homes and hospitals in a better position to assess the quality of care for those with the condition. He added: “The CQC has a vital role to play in ensuring that people with dementia receive the best care whatever environment they live in. “As the people who are responsible for care standards it’s crucial that all CQC staff are aware of the particular needs of people with dementia. “We know that some of the 800,000 people in the UK with dementia too often go into hospital when it’s not the best option, stay too long and that those in care homes are not always enjoying a good quality of life. “We can’t go on like this. It’s

Jeremy Hughes encouraging to see the CQC bring in our experts to work with their staff in order to improve the lives of people with the condition.” The training will cover what dementia is, give an insight into the experience of living with the condition and explore issues around communicating with people with dementia. CQC chief executive David Behan added: “It is important CQC staff are able to recognise high quality care for people with dementia. “This new partnership with the Alzheimer's Society means staff will be supported and developed to do this by the leading expert organisation.”

Home’s physio gives lecture A CARE home’s lead physiotherapist delivered a lecture entitled ‘Physiotherapy in Dementia Care’ to students at Coventry University. Nicola Eva’s lecture was broadcast simultaneously to Coventry physiotherapy students at Leicester University via video link, with more than 100 students benefitting from her knowledge. Such was its success, Nicola, who works at The Royal Star & Garter, and Jane Toms, the visiting tutor and senior lecturer in physiotherapy, are in discussions

about organising a programme of further lectures, and Nicola contributing to future seminars. Nicola added: “I have been involved in delivering many training sessions within the home for staff and could see the value of such training for those outside the charity. When asked by Jane to deliver a session to the students, and share with them the approach we take when working with residents with dementia, it was too good an opportunity to miss.”


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CARINGPRODUCT NEWS

Breakthrough pricing for Global launch for Line policies and procedures 5000 laundry range ALL care providers recognise the need to have comprehensive policies and procedures to support their organisations. Selecting the right ones can be a difficult task, and then ensuring they are personalised and up to date can be an ongoing headache. QuiqPolicy is a new service from QuiqSolutions that provides comprehensive policies, procedures, forms and notices to assist any care home or domiciliary care provider in meeting the statutory requirements of the CQC and other bodies. All aspects are covered, including CQC, Medication, Infection Control, Staffing and everything a care

organisation will need. Written by industry professionals, they are concise and fit for purpose, and regularly updated in line with legislation and best practice. Users are reminded by email when any policy needs to be reviewed, policies are also already linked to the relevant CQC outcomes helping ensure compliance with the Essential standards. Access can be given on a single or multi-site basis, making them ideal for larger organisations looking to implement common standards across the board. QuiqPolicy is an online service paid monthly from just £20+VAT per month.

ELECTROLUX Professional has unveiled the global launch of its Line 5000 series washer extractors and tumble dryers, designed to meet the most demanding needs of professional laundry business. The Line 5000 generation, with its cutting edge technology, is another milestone in Electrolux Professional’s comprehensive range of laundry solutions. The range is built for a diverse array of professional requirements, from self service, hospitality and industry to health providers and commercial

laundries. The new Line 5000 range has been shaped with contributions from users and experts in the professional laundry field all over the world, whose insights and know-how helped drive improvements in product mechanics, ergonomics and design. Special attention has been given to the particular challenges faced by professionals: regions with extreme climates, high temperatures or humidity; locations with unstable power supplies; and even areas affected by rodent populations.

Mislaid residents’ clothing Firm launches interactive site impacts on home efficiency GAINSBOROUGH Specialist Bathing, Europe's leading choice in assistive baths, has launched its new interactive website which incorporates product information and intuitive new bath selector tool. The new site provides comprehensive details regarding its complete range of assisted baths along with its patient hoists and newly launched AspectTM bathroom design service. Within the product pages, comprehensive details highlight key

features, technical information, specifications and optional extras which include its sensory packs. Example room layouts and CAD drawings are also available to download. Gainsborough’s website also incorporates a new interactive bath selector tool that allows care providers, contractors and healthcare professionals to easily identify the optimum solution for their needs based on patient condition, task and environment suitability.

Diversey combines detergent and rinse aid in one product SUMA Combi is a new machine dishwashing detergent from Sealed Air’s Diversey business with built-in rinse-aid that clean, rinse and dry kitchenware efficiently and efficiently. Because separate rinse aid is not needed, Suma Combi simplifies dishwashing, saves space and reduces packaging waste. Most facilities with industrial dishwashers use separate auto-dosed detergents and rinse aids. Suma Combi simplifies the process so that food service organisations can achieve consistent cleaning results with a single, combined product. Because separate rinse aid is no longer necessary, Suma Combi eliminates the risk of running out of the essential drying agent and ensures users have better visibility and control over costs. With simplified packaging, it is easier to handle than multiple products and allows facilities to store and manage fewer chemicals. It also reduces packaging waste to support improved sustainability.

Enquiries: Call 0800 525525 or visit www.diversey.com/sumacombi

Claim VAT back on your home even if you are not VAT registered IT is true, care providers can reclaim VAT worth about £3,000 per bed for any residents who stayed in your home between 1993 and 2002 paid for by the local authority. You don’t have to be VAT registered to make a claim. We can usually find the information required with minimal disruption to your business. How is this possible? Well in 2002 a care provider called Kingscrest challenged the view held by HMRC and won. There is no cost to you unless we are successful. Typical claims: 50 beds – £240,000; 40 beds – £170,000; 287 beds – £1.25m. And the best part is that you get the money in your bank account before you pay us. Don’t forget the tax repayment is free of tax – it is extra profit.

Enquiries: Call 01233 640985 and ask for Howard to find out more.

WITH more than 13 million items being washed every week in UK care homes it is no wonder residents’ clothing gets mislaid and lost, especially when the name label has fallen off, leaving the garment unidentifiable. Across the UK, busy care home staff spend over 6,000 hours per week rummaging through lost property and residents’ room to find mislaid clothing. That’s a cost of nearly £2m. Time that could be devoted to what your

team does best, caring for your residents. Traditional methods of labelling such as sew-in and iron-on labels can degrade with constant washing, leading to faded names or the label coming off. Snappy TagsTM, the unique one snap labelling system for care home clothing, applies to garments in seconds, will not fall off, and by using advanced laser technology the resident’s name is guaranteed not to fade.

New stylish clothing protectors from Bibetta BIBETTA, the leaders in stylish and dignified clothing protectors, has launched its new, high quality neckerchiefs, suitable for men, women and teenagers. The neckerchiefs use advanced fabrics which are super-soft, highly absorbent, and 100 per cent waterproof for comfort and peace of mind. Enquiries: For smart and effective pashmina scarves, tabard bibs and neckerchief clothing protectors call us on 01223 840236 or visit www.bibetta.com

Beaucare launches new Furniture4care catalogue BEAUCARE has launched its new Furniture4care catalogue, expanding its range which includes bedroom, living and dining room furniture, seating, bathing equipment and related room accessories. The new contract furnishings package complements the furniture range, incorporating a stylish and contemporary mix of fabrics. The soft furnishings service includes a site assessment and measurements for curtains, upholstery and matching accessories. This enables Beaucare to provide a complete refurbishing or new build interior solution. Beaucare® Medical Ltd has been established 20 years and is the UK’s premier supplier of hygiene, medical supplies and equipment to individual care homes, care home groups, hospitals and NHS Trusts. Enquiries: Call 01423 878899, email sales@beaucare.com or visit www.beaucare.com


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CARINGPRODUCT NEWS

New online MRSA tutorial launched by Schulke

Simple solutions SINCE 1982, Colne (Lancs) based, Richards Residential Supplies have concentrated upon supplying simple solutions to common nursing home problems. The new WACMAT® adheres strongly to this tradition. With its ultra absorbent cotton pile and 100 per cent waterproof backing, the remarkable WACMAT® is an ideal accessory where spills may occur. Used as a commode mat, in bedrooms or bathrooms, the WACMAT® ensures full carpet protection. Then, after use, simply machine wash and tumble dry! It’s that simple... The WACMAT® will then be clean and odour-free, ready to perform time and time again. Alternatively the flat-laying WACMAT® can be used as an entrance mat, saving you hundreds of pounds in rental costs alone. Enquiries: Telephone 0800 074 3749.

A NEW web-based ‘Understanding MRSA’ tutorial has been introduced by schülke for healthcare professionals. The tutorial is split into six modules which include:  Healthcare associated infections (HCAIs).  What is MRSA?  Infections caused by MRSA.  Screening and decolonisation.  MRSA transmission and prevention.  Practical demonstration about using octenisan antimicrobial wash. At the end of each module there is a self-assessment questionnaire which is completed before moving onto the next module. After completing the tutorial, a certificate is awarded. Trusts wishing to use the training tool will be given a unique log-in code for the hospital. Staff undertaking the training will be able to use the code and complete the modules. A record is kept of the completed modules and time spent undertaking the training. This will provide valuable feedback to those responsible for ongoing education programmes.

Nicola Thurston, marketing manager at schülke, said: “Online training tools have become increasingly popular with healthcare staff who want to keep their skills and knowledge up to date but have little time to leave the clinical area to undertake training. “This tutorial has been designed so that each module can be completed in 10-15 minutes including the Q&A session. “All of the information is up to date, follows current UK guidelines where applicable and is fully referenced for those seeking more in depth information. The animated characters make the tutorial fun as well as motivational.” ‘Understanding MRSA’ has been developed with input from Rose Gallagher, nurse advisor infection prevention and control, Royal College of Nursing, Annette Jeanes, director of infection prevention and control at UCLH NHS Foundation Trust and Kathy Wakefield, clinical risk, infection and quality strategic lead, NHS Rotherham. Enquiries: Call 0114 254 3500, visit www.schulke.co.uk or email mail.uk@schuelke.com

Save money, energy and water with FX washing machines PHS Laundryserv, one of the UK’s leading suppliers of commercial laundry equipment, has introduced the energy saving FX range of Primus washing machines. Laundryserv’s FX washers can create substantial savings as they use 15 per cent less water and 20 per cent less energy without compromising on wash quality and with the enhanced water extraction reducing the residual moisture, the energy required for drying can be reduced by up to 25 per cent. The patented Cascade drum has been designed to both maximise water extraction while also minimising the amount of water required for a cycle. The inner surface of the drum has a unique undulating surface design, which when combined with the large number of perforations, helps to remove the maximum amount of water, leaving fabrics with much lower residual moisture levels. Changes have also been made to the location of the heating elements, which means that less water is required. Enquiries: Call 0292 080 9090 or visit www.phs.co.uk

Armstrong assists home operators with both equipment and finance LAUNDRY is vital to any care home, and the installation of a compliant laundry can represent a significant capital outlay for the operator – which may not be easy to fund in the current economic climate. Armstrong Commercial Laundry Systems understands the financial pressures of running care homes and, to assist owners in these difficult times, offers a wide choice of alternatives to outright purchase. These include the most competitive lease plans, and also an increasingly popular fixed price scheme which is fully inclusive of all parts and labour costs over the agreement period. Equipment reliability is obviously also vital to care homes. Nicholas House is a purpose-built care home for 30 residents in Burnham, near Slough run by the Abbeyfield (Maidenhead) Society. It opened in December 2011, with a laundry equipped by Armstrong – operating at least seven hours a day, seven days a week.

Shirley Fairley, manager of the home, said: “Armstrong are very helpful, but in fact I don’t think we’ve had to call them out at all as none of the machines have broken down since they were put in.” Armstrong’s equipment offer includes their new Amazon HSF washers, available in a range of sizes from 7kg – 24kg, which offer 15 per cent savings on water consumption and use 20 per cent less energy than the models they replace. When used in conjunction with the correct chemicals and temperature laundry is guaranteed to be sterilised and stain free, avoiding the need for costly re-washing. Armstrong claims that their Amazon HSF, coupled with a Huebsch OPT dryer, provides the most energy efficient on premises laundry there is – and can justify early re-equipping on grounds of cost saving. Enquiries: Telephone 01635 263410 or visit www.armstrong-laundry.co.uk

Grahame Gardner pledge support for Ovarian Cancer Action GRAHAME Gardner Ltd has signed up to be a fundraising partner for Ovarian Cancer Action, supporting the charity by offering customers the chance to have their logo on any tunic from the Vitality range by making a £1 donation. The firm will match this donation, meaning for each branded tunic sold the charity will receive £2. Grahame Gardner was keen to become involved with Ovarian Cancer Action, and the company is looking forward to helping raise the profile of this important cause that touches so many lives. Managing director James Greenlees said: “Ovarian cancer has the potential to devastate the lives of women and their families. Here in the UK a woman dies every two hours from ovarian cancer and we were keen to do something that would help address this and aid greater understanding of the disease. Ovarian Cancer Action carry out cutting edge research at their research centre in London and they launch nationwide campaigns to improve awareness levels in the UK.” Enquiries: Visit www.grahamegardner.co.uk or call 0116 255 6326.


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Members of staff from care sector furniture manufacturer Shackletons raised more than £3,000 cycling 240 miles across Yorkshire during the Pedalling for Pounds charity event. The Clean Shaven Bikers team, made up of Shackletons employees and healthcare industry professionals completed the route, which took in Hull, Scarborough and Harrogate before making its way back to a cheering crowd at the John Smith’s Stadium in Huddersfield in aid of the Yorkshire Air Ambulance ‘Keep it Up’ campaign. Jason Bloom, national sales manager, and Jake Naish, CAD designer, are pictured taking a lunch break at Flamborough Head.

Transport

Denture care

Care Charts

Advertising

Signs


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Caring June 2013