Operator hosts annual event

TEAM members from across the Excelcare family travelled to Braxted Park Estate in Essex for the operator’s 2023 Inspiring Leadership Conference.

The objective of this conference was to give leaders a better understanding about some recent internal changes across the group.

It was also to provide the team with updated knowledge around forthcoming legislation changes and work together throughout the day to develop new strategies and plan inspiring partnerships, to deliver improved outcomes to those who live and work in an Excelcare service, in order to continue achieving excellence.

These objectives all feed back to their company vision and mission to make every day meaningful for ‘Mr Bailey’.

“Mr Bailey and his friends are always at the heart of the improvements we make, and the outstanding work we do across our Excelcare family,” said chief operating officer Sam Manning.

“He represents the individual physical and emotional needs of each person who lives in an Excelcare home.

“I look forward to seeing how valuable lessons and shared planning we have enjoyed at this conference will be introduced in each of our care homes to bring meaning, love and laughter to Mr Bailey and his friends.”

130 leaders from across the group, made up of home managers, deputy and care managers, team leaders, and regional teams were in attendance to learn and discuss with Excelcare’s senior leadership support partners and their colleagues from central support office.

After witnessing the semiautomated robot in operation at a London hotel, the senior leadership team at Oakland Care decided to contact the manufacturer with a vision for using Bella Bot to make a positive difference in the lives of their residents.

The team at Hutech responded positively, and residents and team members at Elsyng House have been receiving support from ‘Bella Bot’, a purpose-built, front-of-house support robot.

Daisy Slavkova, general manager at Elsyng House, said: “We’re extremely proud to be the first social care provider to welcome robot technology into a care home.

“As a forward-thinking organisation, we recognise the possibilities that semi-automation offers our care homes, both for improving resident experience and enhancing the working lives of our team members. We are constantly looking at the opportunities that a product such as this would present for us.

“It has been fantastic to see the ways in which this technology can help drive the future of social care, and beyond. Bella Bot has great functionality and so many features that are extremely helpful with the day-to-day running of our Elsyng House care home.

“Importantly, the residents have thoroughly enjoyed having the robot at the home and have been blown away by what it can do.”

The robot waiter incorporates Simultaneous Localization and Mapping Technology, which uses advanced lasers and cameras to ensure it does not collide with objects and moving people while on the move.

Since its arrival, Bella Bot has been welcomed into the care home’s hospitality team, helping with the delivery of food and drink, and the collection of empty plates and rubbish.

However, its functions do not stop there. With dozens of interactive facial expressions, it has played a big role in supporting with events at Elsyng House, from singing happy birthday to residents, telling jokes and even greeting visitors at the front desk and guiding them around the home.