A publication for West Florida Electric Cooperative employees & trustees February/March 2018
WFEC News: Congratulations to Crystal Hood, Marketing Coordinator in the Graceville office was the January Top Health Quiz winner! She won $100 for completing her quiz and returning it to Donnie Worley by the deadline. Freddy Wood, Shop Leader, Graceville was the February winner. Don’t forget to complete your quiz and turn it in for your chance to win! WFEC’s customer satisfaction scores among new members and service order applicants are at their highest mark in 10 years at 87% and 88% respectively. A survey including customer satisfaction questions is sent to each new member applicant as well as members who had specific work done through a service order request. Survey results and reports for the 2017 year revealed the increase in customer satisfaction. Ty Peel, VP, Engineering & Operations recently received his Management Internship Program Certificate (MIP) a the Fluno Center for Executive Education at the University of Wisconsin, Madison. The Robert I. Kabat Management Internship Program (MIP) is a comprehensive, six-week program, broken into three two-week units, that provides in-depth analysis of the functions and processes of co-op management. More importantly, it emphasizes practical applications of these competencies. This executive training facility offers business leaders and corporate teams a dynamic learning experience in a world-class environment. The Management Internship Program Certificate (MIP) is earned by completing all three units (Unit A, Unit B, Unit C) and completing and presenting the results of a personal project that applies some of the MIP classroom experience to issues at a cooperative. Learning objectives include: developing understanding and skills across multiple functional areas within the co-op and an appreciation for how the work of each area impacts the functioning of the entire organization; gaining exposure to key roles and responsibilities associated with executive level leadership; gaining an appreciation for their leadership and management style, strengths and weaknesses and fostering a more strategic view of critical cooperative needs for delivering high value utilizing a comprehensive planning framework. Line crews in the Sneads office were praised by member, Willie Nix, who called to commend the men that came out to his location and for fixing the problem with his meter. He was very thankful and appreciated how quickly they responded and wanted to thank them.