Ordering

Supply Orders

Orders received during normal business hours will generally be shipped the following business day. Rush orders received before 12:00 p.m. Mountain Time will be shipped the same day. Rush orders received after 12:00 p.m. Mountain Time will be shipped the following business day.

Credit Terms and Policies

Credit will be evaluated after submission of a Westone credit application. Please call us at 800-525-5071 or email customerservice@westone.com to request a credit application. Westone assigns a credit limit to each customer. All balances reflected on the monthly statement are due within 30 days of the invoice date.

Accounts that are past due or that exceed the credit limit may be placed on hold, and credit terms may be changed to a prepaid basis or suspended. Past due accounts may also be placed with a collection agency.

Note: Westone Laboratories, Inc. does not accept liability arising out of the use, the misuse or inability to use any accessory, tool, or product described herein, or any accessory, tool, or product subsequently offered for sale by Westone Laboratories, Inc. The user assumes all risk and liability whatsoever in connection with these tools and products.

Ordering

Phone:

Local: 719.540.9333 Toll Free: 800.525.5071 Fax:

719.527.3982 Online:

westone.com/store

Customer Service

Email:

CustomerService@westone.com Phone:

Local: 719.540.9333 Toll Free: 800.525.5071

Earpiece Orders

An in-house “rush service” is available for an additional fee. Standard shipping is FREE via First Class mail unless another shipping method is chosen. We supply First Class mailing boxes and labels for your use, free of charge.

Note: Our postage paid labels are for mailing earpiece orders only. Please do not use these labels unless you are sending an earpiece order using a standard impression box.

If you need your order faster than First Class, expedited shipping services are available through FedEx, UPS, or Priority Mail. These services are offered at discounted rates available to Westone. If you send us impressions via FedEx, UPS, or Priority Mail, please specify on your order form the return shipping method for the finished product. If no method is specified, we will return the order to you via the same method we received it and charge your account accordingly.

Earpiece Remake Policy

We will remake an earpiece at no additional charge if it breaks within one year due to failure of materials or workmanship. In addition, we will remake an earpiece within 90 days of the invoice date under the following circumstances:

• We made a manufacturing error • An earpiece allows feedback or does not fit properly. Please note that open style earpieces are not guaranteed against feedback

No-charge remakes are not available under the following circumstances:

• Incorrect information is supplied on the order form • Feedback or fit problems arise after 90 days from the original invoice date • The earpiece is lost or mishandled • The earpiece was lost in the mail • A new style is needed due to a change in the hearing instrument • Decision to fit the other ear is made • Patient has pulled out tubes resulting in a torn mold • Occlusion • Vent change • Color change

If a color, style or material change is requested on a remake, a small change-order fee will be charged. Note: Shipping charges apply on all remakes.

©2022 Westone Laboratories, Inc. | Westone, AquaNot, Critter Clips, DefendEar, DigitalX, DisappEar, EZ Mold, Otoclip, OtoBlast, OtoClens, Oto-Ease, Pros, Silicast, SiliClone, Silicone Singles, Swyrl, W-1, True-Fit, TRU, and associated logos are trademarks of Westone Laboratories, Inc.

Audiologist’s Choice and Audio Wipes are trademarks of Oaktree Products, Inc. | AngleLoop, VersaLoop, InfantScoop, CeraSpoon, FlexLoop, MicroLoop, OtoClear, and ControLoop are trademarks of Bionix Development Corp. | Bluetooth is a trademark of Bluetooth SIG, Inc. | Bionix is a trademark of Bionix Development Corp. | ClearSounds and ClearDigital are trademarks of ClearSounds Communications, Inc. | Comfort Ear is a trademark of Nina Yoshpe, MD. | Comfort Duett is a trademark of Sonova AG. | Duco is a trademark of E. I. DuPont de Nemours and Co. | Comply is a trademark of Hearing Components, Inc. | Dry & Store, Dry-Brik and Dry Caddy are trademarks of Schumaier, Daniel R. | Duracell and Activair are trademarks of Duracell Inc. | Ear Suspenders is a trademark of Ahava Cook. | E-Scope is a trademark of Cardionics, Inc. | Eargene is a trademark of Priscilla Laboratories, Inc. | Earplanes is a trademark of Cirrus Healthcare Products, LLC. | E-A-R is a trademark of Cabot Safety Intermediate Corp. | E-A-RTemp, E-A-RLink and Littmann are trademarks of 3M. | Ear Band-it is a trademark of Jaco Enterprises, Inc. | Envirocide is a trademark of Metrex Research Corp. | Etymotic is a trademark of Etymotic Research. | FedEx is a trademark of Federal Express Corp. | GEMORO is a trademark of Sy Kessler Sales, Inc. | Heine is a trademark of Heine Optotechnik GmbH & Co. | Jodi is a trademark of Jodi-Vac, LLC. | KleenSpec is a trademark of WelchAllyn. | Loctite is a trademark of Henkel Corp. | MigraineX is a trademark of Approved Science. | Miracell is a trademark of Miracell, Inc. | Mack’s and Dry-n-Clear are trademarks of McKeon Products Company. | NanoClean is a trademark of NanoClean Global, Inc. | NuPrep is a trademark of Weaver and Company. | PerfectDry Lux and PerfectClean are trademarks of MG Development. | PockeTalker and PhoneMax are trademarks of Williams Sound Corp. | Purell is a trademark of GOJO Industries. | Rayovac, XCELL and EXTRA are trademarks of Rayovac, Corp. | Serene Renew and Central Alert are trademarks of Serene Innovations. | Shake Awake is a trademark of F.O.B. Instruments Ltd. | Sonic Alert is a trademark of RHK Technology, Inc. | Sani-Cloth is a trademark of Professional Disposables International, Inc. | Sonic Alert and Super Shaker are trademarks of RHK Technology, Inc. | Sound Oasis is a trademark of Headwaters, Inc. | Sporox is a trademark of Sultan Chemists, Inc. | Ten20 is a trademark of Weaver and Company. | TechSpray is a trademark of TechSpray, Inc. | Tap and Slide is a trademark of Pascal Co. | Un-Cure is trademarked by Bob Smith Industries, Inc. | Truline is a product of Arbill, All Rights Reserved. | Wavicide is a trademark of Medical Chemical Corp. | Wahl is a trademark of Wahl Clipper Corp. | Welch Allyn is a trademark of Welch Allyn, Inc. | WaterPik is a trademark of WaterPik, Inc. | UPS is a trademark of United Parcel Service. | United States Postal Service and Priority Mail are registered trademarks of the United States Postal Service. | Webcol is a trademark of Covidien-Medtronic.